RSI Concepts has launched an online support portal to provide online assistance to its clients. This step is an extension to an already existent after-sales service. This portal will provide our clients the following facilities

• Online support facility by submitting tickets to RSI Support Department
• Track status of submitted ticket
• View past tickets including correspondence history.

Clients are required to click the 'Customer Support' link provided on the top right of the website which is consistently visible across the whole website. This opens the support portal home page which provides the following links:

• Submit a Ticket: On clicking this option, the client can submit his support issue by filling out a detailed form capturing neccessary form. The client can also tag the outgoing request as 'Low', 'Medium', 'Urgent', 'Emergency' or 'Critical', depending upon the urgency level of the problem. The ticket is received by a staff member in the support department which initiates the neccessary action. The client is replied back on the email address provided. In case the client is not clear over the solution provided, he can request for telephone support via the correspondence.



• Current Ticket Status: Status of currently submitted tickets can be tracked by entering the ticket number in the field provided.



• My Ticket: Status of currently submitted tickets can be tracked by entering the ticket number in the field provided.