RSI Concepts is hired to provide Queue management system for Visa and Residence Department at Hamriyah Free Zone Authority to serve upto 5000 visitors daily. Visa and Residence department at the free zone is responsible for providing visa and other major services related to the employees to over 5000 investors based in the free zone. This department has a number of sub departments; each meant for providing separate kind of service to the investors such as employment visas, dependant visas, investor letters and more. Most of the service requests require visiting different counters in an order to get the transaction completed.
The Visa department issued a nationwide tender in search of a queue management system that can cater to their specific needs for serving customers who need multiple services at once and each service demanding a series of steps. RSI QMS was assessed to be capable of suiting all the needs and requirements of the department and managing the intense customer flow on the daily basis ensuring that the entire experience is effective and efficient. “It is a pleasure to work with Hamriyah Free Zone Authority once again, after implementing RSI QMS at the lease and license department previously.” says Mahyne Waheed, the Sales and Marketing Manager at RSI Concepts.