The Oberoi Beach Resort in Al Zorah, Ajman has recently signed a project with RSI Concepts that aims to provide better customer experience to their clients. The Oberoi Beach Resort under the Oberoi Group is well known for its luxurious five-star hotels with comprehensive wellness facilities. It operates 31 hotels in six different countries. All built with a great and elegant interior. This is a place where wellness and privacy is always the top priority.
Customer Feedback System
The project is about Customer Feedback that will provide easier communication and interaction between Oberoi Beach Resort and its clients. Customer Feedback System is made to fully understand how clients find the services that the Oberoi Beach Resort provides. Are they satisfied? What weaknesses have they observed? And what suggestions could they give to better improve the service? These are some of the questions that this project aims to answer.
The Customer Feedback System is customized made. IT experts designed it very carefully depending on how their client wants it to be. It is developed to find loopholes simply by asking how the client would rate the service of the staffs or rate the hotel as a whole. This is for the reason that clients would obviously give direct and honest answers. Through this, the process of changing what is needed to be changed in the operation or in the customer service area will become easier and faster. This will make the monitoring of everyday operations be smooth sailing and peaceful.
Another advantage that the Customer Feedback System could give is that it is convenient and hassle free for both sides (staffs and clients). It is easy to use and accurate at the same time. It will not require much time so more and more clients will be encouraged to use the system. No pen needed and very fast to go to the next page. It can be placed and installed in any part of the lobby where it can easily be seen and accessed. This would help the Oberoi Beach Resort to get real-time answers from actual customers because they can use the Customer Feedback System while the feelings are still fresh. Also, customers will not be hesitant to be as direct as possible on their answers because no staff is looking at them. Another good thing about using this Customer Feedback System is that Oberoi Beach Resort could opt to have the mobile app that could give instant customer feedback directly sent on their system.
How important is Customer Feedback?
Customer feedback is one of the things to consider upon building a business: Primarily because customers give life to your business. So, it is always the customers who you value the most. And it is always a priority to give satisfaction on them. It is very timely and advanced for a luxurious hotel, Oberoi Beach Resort, to use the advantage of technology to level up the customer experience. This will, later on, increase the number of loyal customers.
Checkout: Capital Health Screening Center for Customer Feedback