RSI Concepts · Since 2008

Queue Management & Self-Service Kiosks in the UAE

Since 2008, RSI Concepts has helped banks, hospitals, government service centres and retailers across Dubai, Abu Dhabi and Sharjah cut waiting times and serve customers faster, with queue management systems, self-service and payment kiosks, customer feedback systems and custom software.

Intelligent business automation

AI Agents that drive Business Forward

Discover how our AI agents can revolutionize your business operations. Choose your path below to explore tailored solutions.

AI Agent for Sales

Automate lead engagement 24/7 and personalize outreach at scale

Sales Agent

AI Agent for Customer

Resolve Enquiries in Seconds, Deliver Instant & Personalized Support

Customer Agent

AI Agent for HR

Streamline Recruiting, Automate HR Tasks and Engage Employee 24/7

HR Agent

AI Agent for Finance

Detect Anomalies, Predict & Forecast, In-depth Actionable Insights

Finance Agent
Our company

Who We Are?

Boost Customer Experience, Reduce Cost and Improve Business Practices with our world-class solutions.

RSI Concepts is a leading company offering Customer Journey Solutions, operating in Dubai, UAE. We specialize in Queue Management System, Customer Survey and Feedback System, Performance Management System, HRMS, Property Management System, Customized Software Development, Intranet Systems, Web Applications, Website Designing and Development, Digital Marketing & SEO, Smartphone Application Development, Online Portals, e-Commerce & Online Marketplaces, Digital Signage & Video Walls, Interactive Kiosks and a full range of IT Solutions and Services. We are operating in Dubai, Sharjah, Abu Dhabi and other Emirates of UAE since 2008, along with our clientele expanding to Oman, Saudi Arabia and MENA regions.

Our goal is to innovate highly advanced technological solutions to help businesses boost their profitability to ensure greater return over investments in long terms. It is our goal to stay ahead of the curve and offer best-in-class online and offline solutions to our customers. We form long-lasting and solid relationships with our clients, which translates into their success.

Our expertise

What We Do?

With a market experience of more than a decade and hundreds of satisfied clients we ensure the ultimate quality and top of the line IT solutions for local business, SMEs, large corporations, enterprises, oil & gas industry, hospitality sector, healthcare, banking sector, government departments, public offices, online businesses and much more.

Our vision is to be a one-stop-shop providing all IT solutions and services with a wide range of customized solution to help our client achieve their goals.

Business Solution

  • Performance Management System (KPIs, OKR)
  • HRMS (Human Resource Management Software)
  • Intranet Systems & Web Apps
  • Property Management System
  • Inventory Management System
  • Retail Applications
  • e-Commerce Development
  • Online Marketplace
  • Self-service Kiosks
  • System Integration and Customization

Customer Satisfaction Solutions

  • Queue Management System
  • Customer Feedback and Survey System
  • Customer Portals
  • Self Service Kiosks

Branding & Marketing

  • Web Design and Development
  • Digital Marketing Services
  • Social Media Marketing & Management
  • Online Advertisements

Communication

  • Branding and Marketing
  • Digital Signage
  • Video Wall
  • Online Brand Identity

Others

  • AMCs (Annual Maintenance Contracts)
  • Online Hosting and Emails
  • Cloud Solutions

Our IT Solutions are optimally designed to provide you with the best Return on Investments (ROI) and guaranteed to deliver solid profits. Great quality and unmatched customer satisfaction are two of the maxims around which all the IT Solutions of RSI Concepts are built.

Optimally Engineered IT Solutions for Optimizing Profits!

Customer journey solutions

RSI Queuing System - Queue Management System (QMS)

RSI Queuing System is “Queue Management System”, a product of RSI Concepts, designed to meet the needs of very basic to most sophisticated queuing scenarios. Our queuing solution helps businesses in streamlining the customer flow with utmost control over all touch points throughout the entire customer journey. RSI Queuing System is capable of managing from pre-service to post-service needs and everything in between. The system is designed to focus on improving customer journey and employee performance.

RSI Queuing System is built on the latest IT Technology and platforms. Our queue management system helps you organize by rendering intelligent decision-making using appropriate business parameters, environmental indicators and comprehensive business intelligence.

RSI Queuing System has different variants such as general purpose queue management system, purpose-build queue management system for banks, hospitals, public offices, mass transit stations, airports, educational institutions, HR Offices, food courts, restaurants, retail, etc. We also offer outdoor queue management for vehicles, bus/truck terminals, and other outdoor applications. RSI Queue Management System can be customized too to perfectly fit the customer’s special needs and requirements.

Why Choose RSI Queue Management System? Advantages of RSI QMS

  • Efficient, Controlled and Easy-to-manage Customer Flow
  • Comprehensive Statistical and System Usage Data Collection
  • Estimated Time and Future Footfall Forecast
  • Huge Reduction in Customer Wait time and Improved Customer Journey
  • Automation Reduces the Manual Work, Improve Employee Efficiency and Reduce Cost
  • Increase Customer Satisfaction and Happiness, Improve Customer Retention and Profitability
  • Dedicated Reporting Module and Data Export Facility
  • Get an Edge over Your Competitors by third-party System Integration and Innovative Solutions
Measure. Monitor. Improve.

Performance Management

  • Accurately Measure and Monitor the Performance of the Entire Enterprise
  • System core is built on most authentic and market proven methodologies such as Objectives and Key Results (OKRs), and Balanced Scorecard (BSC), Key Performance Indicators (KPIs) Monitoring
  • Multi-level KPIs (Key Performance Indicators) for Individual Employees, Teams, Departments, Projects and Customized, etc.
  • Continuous Feedback and 360-degree Feedback Tools
  • Customized Goal Configuration for Each Level
  • Multi-level Assessment and Self-Assessment Tools
  • Reporting Tools for Comprehensive and Corporate Reports
  • Optimize Performance and Resources to Achieve Maximum Operational Efficiency, Quality of Work and Profitability
  • Separate Tools for Major Performance Management Categories
    • Strategic Performance Management
    • Employee Performance Management
    • Operational Performance Management
Interactive self-service

Interactive Kiosk Dubai - Kiosk Machines and iPad Kiosk

  • RSI have a highly trained, experienced and dedicated department of Self-Service Interactive Kiosks and we also provide Customized Kiosk
  • Customized Software Applications Development
  • Customized Branding, Logo Printing/Pasting makes your Kiosks more Exclusive
  • From 14 Inch to 85 Inch Interactive Kiosk in all Shapes and form Factors are Available. A wide range of hardware such as Multi-Point Touch Screen, Emirates ID Reader, Passport Scanner, RFID Reader, QR Code Scanner, POS, Cash Deposit with/without Change, Thermal Printer, Special Purpose Printer, A4 Size Printer, A4 Size Scanner, VOIP, IRIS Scanner, Biometrics, Call Center Integration, Physical Keyboard and Mouse, etc.
  • Flexible Kiosk Computer Configurations Including Windows OS, Android OS, Apple iOS, Linux, etc. with Customizable Hardware such as Core i3/i5/i7 Processors, 4/8/16/32 GB RAM, HDD/SSD, High-end Android PC, Latest Tablets, etc.
  • A wide range of base models including all sort of installation and mounting options for example, Floor Standing, Floor Mounted, Wall Mounted, Desktop/Tabletop, and Customization
  • Easy Network Integration with widely used Connectivity Solutions such as WiFi, LAN, Bluetooth, 3G/4G, etc.
  • High-tech Online Payment Solutions such as Cash Acceptor, Cash Return, Debit/Credit Card Payments, Digital Payments, Google Pay, Apple Pay, Samsung Pay, Online Payment Gateway Integration, etc.
  • A wide variety of Tablet Kiosks and Stands is also Available along with Customization Options for both Android and Apple Tablets
Let’s work together

Hire Us

  • Do you want to modernize your operations and business practices?
  • Do you think your operations can improve but don’t know how?
  • Do you think your customers are not 100% happy?
  • Do you wish to stand out in the crowd?
  • Do you think your employees are not performing as per their full potential?
  • Do you want to reduce your expenses?
  • Do you want to improve your HR services?
  • Do you feel being overcharged from existing service providers?
  • Do you want to make a splash in the online world?
  • Do you want to increase profitability?
  • Do you want to grow?

If your answer is yes just click on the button below and our consultants will be able to help you!

Talk to us. Drop in a line and connect to collaborate. Together let us carve a niche solution for your requirement. We at RSI Concepts will be happy and glad to listen to you, and help you with your IT needs.

Address: 1st Floor, Office # 9 Sharjah Industrial Area 18, Maliha Road, Al Husn Complex, SH-UAE
P.O Box: 50890
Tel: +971 (0)6 524 8146
Website: www.rsiconcepts.com
Hours: Monday - Friday 9am - 6pm

Our Works

TAKE A LOOK AROUND OUR PORTFOLIO

LATEST LAUNCH LIVE
Ajman Bank website redesign by RSI Concepts
Ajman Bank

Website Redesign & Development

Complete redesign and development of Ajman Bank’s live website with modern UI/UX, responsive layouts, Arabic & English support, accessibility improvements and enhanced digital experience.

Website Redesign Arabic + English Responsive UI Mega Menu Accessibility Finance Calculator
Visit Live Website
Cool Tech website designed and developed by RSI Concepts Website
Cool Tech

Website Design & Development

UAE

Talabat self-service kiosk installed by RSI Concepts in the UAE Kiosks
Talabat

Self-Service Kiosk

UAE

DP World smart kiosk solution in Dubai QMS
DP World

Smart Kiosk Solution

Dubai

Air Arabia POS charging station by RSI Concepts Kiosks
Air Arabia

POS Charging Station

UAE

Capital Health queue management system by RSI Concepts QMS
Capital Health

Queue Management System

UAE

Ajman Bank website redesign by RSI Concepts Website
Ajman Bank

Website Design & Development

UAE

6 projects

Trusted by Leading Clients

Talabat logoTalabat
DP World logoDP World
Shaikh Zayed Grand Mosque Center logoShaikh Zayed Grand Mosque Center
Dubai Customs logoDubai Customs
Air Arabia logoAir Arabia
World Security - Payment Kiosk logoWorld Security - Payment Kiosk
Sobha Realty - Customer Feedback System logoSobha Realty - Customer Feedback System
EPPA Environment and Protected Areas Authority (EPPA) - Customer Feedback System logoEPPA Environment and Protected Areas Authority (EPPA) - Customer Feedback System
EPPA Environment and Protected Areas Authority (EPPA) - Customer Feedback System logoEPPA Environment and Protected Areas Authority (EPPA) - Customer Feedback System
Heriot Watt University logoHeriot Watt University
Sharjah Airport Business Lounge - Mobile Phone Charging Station logoSharjah Airport Business Lounge - Mobile Phone Charging Station
Lafarge - Customized Self Service kiosk for Vehicles logoLafarge - Customized Self Service kiosk for Vehicles
Sheikh Khalifa Hospital logoSheikh Khalifa Hospital
WeMeet - Customized Payment Kiosk logoWeMeet - Customized Payment Kiosk
Society Motors (TVS) Dubai - Customized Self-Service iPad Kiosks logoSociety Motors (TVS) Dubai - Customized Self-Service iPad Kiosks
Misdaqia Technologies - Digital Signage logoMisdaqia Technologies - Digital Signage
Saudi Arabia - MWASSEM AL-DAWLIYA FOR TRADING - Customized Self-Service Kiosks logoSaudi Arabia - MWASSEM AL-DAWLIYA FOR TRADING - Customized Self-Service Kiosks
Uptown Technical Services LLC -Customized Self-Service Kiosks logoUptown Technical Services LLC -Customized Self-Service Kiosks

Latest News

CHECK OUT OUR NEWS ROOM

RSI NEWSROOM

DP World Acquired RSI Payment Kiosk

The DP World is a well-known name in UAE, even if you are not related to logistics or shipping industry you would still have heard or seen anything about the DP World. It is among the largest corporations in UAE offering multiple services for governm...

Continue Reading
RSI NEWSROOM

DP World Acquired RSI Payment Kiosk

The DP World is a well-known name in UAE, even if you are not related to logistics or shipping industry you would still have heard or seen anything about the DP World. It is among the largest corporations in UAE offering multiple services for governm...

Continue Reading
RSI NEWSROOM

DP World Acquired RSI Payment Kiosk

The DP World is a well-known name in UAE, even if you are not related to logistics or shipping industry you would still have heard or seen anything about the DP World. It is among the largest corporations in UAE offering multiple services for governm...

Continue Reading

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