Get real feedback
Find the weak points in your service. Only customers can tell you how good the service quality really is, and they tell you most honestly right after the visit.
Is your customer satisfied?
Customer Feedback System
Measure customer happiness at every branch, counter and channel
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Listen Across Every Channel
Measure customer happiness at every branch, counter and channel
The RSI Customer Feedback System shows you how satisfied your customers really are, while they are still on your premises or just after they have used your service. Ratings and comments come in from kiosks, tablets, your website, your mobile app and links sent by SMS or email, and appear in one set of reports for every branch. Organisations across the UAE, including Sobha Realty and the Environment and Protected Areas Authority (EPPA), use RSI feedback solutions to listen to customers and act on what they say.
- Rating
- Reactions
- Suggestion
- Performance
- Report
- Analysis
Turn Feedback Into Action
How your organisation benefits
Make quick changes
Use the results to make small, fast changes in your customer service area, then see in the next reports whether satisfaction and serving times improve.
Plan with reliable data
Detailed reports help management and process owners plan long-term improvements based on what customers say, not guesswork.
One System. Multiple Touchpoints.
Ways to collect customer feedback
The system can be deployed in several ways at the same time. Devices can work on their own or be connected to a central network, which gives you combined reporting across all locations.
Feedback kiosks, tablets and counter units
Touch screen kiosks, tablets and table-mounted feedback units at the counter or exit let customers rate their visit in a few seconds, for example with smiley faces or a star rating. See our self-service kiosks for floor, wall and table models.
Customer feedback on your website
Any website can be connected to the feedback system. Customers can be sent to the feedback page from an email, a receipt or any other link.
Customer feedback in mobile apps
Collect instant feedback inside your mobile app after a transaction is completed or at any other step of the customer journey.
SMS and email links
Send a short survey link by SMS or email after the service. The same link can also be printed as a QR code on tickets, receipts or posters.
What you can measure
- Customer satisfaction (CSAT) and Net Promoter Score (NPS)
- Ratings by branch, department and service
- Customer comments and suggestions
- Trends over days, weeks and months
- Results in real time, with reports you can export
Built for the UAE
- Arabic and English on every screen
- Works alongside our queue management system and kiosks, so feedback becomes part of the whole customer journey
- Suitable for government service centres, banks, hospitals, real estate, retail and hospitality
- Designed, installed and supported by our team in Sharjah
Measure customer happiness at every branch, counter and channel
Request a demo
Helpful Answers
Frequently asked questions
What is a customer feedback system?
A customer feedback system collects ratings and comments from customers at the moment of service, on a kiosk, tablet, website, mobile app or a link sent by SMS or email, and turns them into reports so managers can see how satisfied customers are and where service needs to improve.
Can customers give feedback in Arabic and English?
Yes. The RSI Customer Feedback System is bilingual, so customers can choose Arabic or English on every screen and survey.
Can we collect feedback on kiosks or tablets at the counter?
Yes. Feedback can be collected on touch screen kiosks, tablets, table-mounted feedback units and interactive kiosks, either as stand-alone devices or connected to a central system for combined reporting.
Can we see results for all our branches in one place?
Yes. When devices are connected to the central system, ratings from every branch and channel are combined into one set of reports, so you can compare locations and spot problems early.
What is the difference between the feedback system and the RSI Survey System?
The feedback system captures quick ratings at the point of service, such as a happiness meter after a visit. The RSI Survey System is for longer questionnaires, such as market research or employee surveys, sent by link, email or SMS.
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