March 2020 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

March 25, 2020April 9, 2020

What is Property Management System | Dubai – UAE

What is Property Management System?

A Property Management System is software which digitalizes all processes in a property or real estate management or rental property management companies. As this is the time of digitalization in Dubai – UAE, and the information technology is making wonders in our lives. The property management is a very complex industry; even regular daily tasks could be tiresome and complicated. Time is a very critical variable in this market. This is where the digitalization saves the day, buy simply digitalizing your complete organizational processes (property management and rental), it will make the daily operations easier and precise, complex statistical analysis and timely notifications prevent financial errors and delays in time-sensitive tasks. All the information and data is available within a few clicks or keystrokes.

Property Management System’s Benefits

The RSI CONCEPTS Property Management System will make the day-to-day tasks and operational processes digitalized and automated via a powerful software CMS tool. The automation and digitalization will save time and efforts usually required to perform any particular task. This also prevents unnecessary delays which usually happen because of manual process or inefficient PMS software. Hence it reduces the cost and amount of time required to perform daily operations. The system is online and all the information are updating on real-time bases so there is no delay at all. Everyone concerned will immediately get notified about their tasks through their respective modules and interfaces.

What does a property management system do?

In any property management company/organization, the business decisions are very dependent on the accurate financial data and statistical reports, without having any of these the business cannot survive for a long. The other thing is the cost of the operations while using a manual or inefficient property management system. RSI Concepts PMS allows an organization to optimize their operational and functional cost to a much higher extent than any other available property management system available in Dubai – UAE.

Here are some features of our Property Management System:

Simple and easy-to-use user interface and admin dashboard
Web browser-based dashboard
Mobile Application for user/admin dashboard
Budget Allocation and Management for the Property/Facility
Expense Tracking, Monitoring and Allocation
Tenant Check-ins, Check-outs, Payment records & Collection, Notification for due payments
Property Maintenance and Inventory Records
Online Customer/Tenant Support Request, Maintenance Requests, and complaints Management and Handling
Email and SMS messaging and notifications for the tenants and the management teams
Payment reminder via Email/SMS or mobile applications
Dedicated Mobile Applications for the Agent/Maintenance & Sales Staff
Dedicated Mobile Applications for the Admin Dashboard and Management Staff
Dedicated Mobile Applications for the Tenant/Customers
CRM module integration enables your staff to provide satisfactory services along with the monitoring mechanisms to monitor the performance of the staff itself
Online Customer Support and Online Chat Module Integrations via APIs
Organization’s back-office ERP, or any other Third Party software integration via APIs
Social Media and Multiple communications medium integrations for better service and marketing purposes
Leasing, Brokerage and Selling Modules
Contract records and other essentials under a single Module
Documents upload and Download facility
Customer/tenant and Staff Profiles ensure the agents and supervisor can get the contact details within seconds
Instalments reminder, adjustments, agent commissions and financial records
Powerful intelligent smart search engine on various modules and sections
Autonomous statistical and data analysis tools along with completely customized reporting module help the higher management in decision making and resource allocation
System and Admin user hierarchy to divide the roles and responsibilities of the staff
Multi-layers of the activity tracking and monitoring keep a record of each and every activity on the system, which helps to identify the mistakes and let the management take effective actions

Here are some of the major implementations of our Property Management System in Dubai – UAE

Real Estate Management System
Hotel Management System
Facility Management System
Centralized Property Management System

Do your organization needs a Property Management System?

In case if you are property management company or a real estate management company, whether you are selling properties, renting them out, leasing properties, maintenance company, facility management company, a large organization managing multiple facilities and properties or a government entity to manage multiple facilities, real estate or properties from a head-office or a regional office, our property management system (PMS) is specifically built for you. Above all, we provide completely customized solutions which don’t require any change in the policy or the process of the organization. Our aim is to make things happen fast and let the management act immediately. Our clients have reported a significant reduction in their operational expenses after implementing our Property Management Software.

Need a quote? Or want to learn more? Please visit our product page HERE.

Checkout: Customer Feedback System with QR Code for each property – DAMAC Properties

March 15, 2020April 9, 2020

Customer Feedback System with QR Code for each property – DAMAC Properties

Customer Feedback System for Damac Properties is designed and developed by RSI Concepts. DAMAC Properties is a name that needs no introduction in Dubai, UAE and GCC. DAMAC Properties has developed thousands of projects till last year and many in progress. The luxury property developer has established a brand name in the market by providing some of the most luxurious homes, apartments, buildings, resorts and hotels all over the UAE.

When it comes to customer happiness and satisfaction, DAMAC compromises on nothing, they have implemented international quality standards and even beyond. DAMAC is providing its customers with the best support and customer service. DAMAC is a high customer-centric organization and they are investing a lot of resources in customer happiness sector, which is a reason DAMAC has been awarded more than 100 global awards for the civil marvels they have built over the time. No matter if you take a look at their high-rise buildings, homes, apartments, interior, exterior, or whatever, everything that has DAMAC’s name will also have unmatchable quality and standards.

This is the reason DAMAC have decided to collect feedback from their customers and people whoever are visiting the DAMAC properties. This is when RSI Concepts have been provided with an opportunity to submit their bid for the DAMAC Customer Feedback System tender. The competition was tough but we have won the bid based upon our intelligent and smart feedback collecting solution. We have provided the QR Codes for each property which makes the Customer Feedback System more accessible and easy to use with a smartphone too.

Our customer feedback system is built on a very simple and basic rule, which is “easy-to-use”. At RSI Concepts we have more than a decade of experience in Customer Feedback and Survey solutions. Which enables us to provide our customer with a solution no one else can offer in Dubai, UAE.RSI Customer Feedback System is equipped with a smart statistical engine, which does most of the statistical analysis and provides completely customized reports. RSI Customer Feedback System is a result of a decade long experience and knowledge which we have gathered from our hundreds and thousands of implementations all over the UAE.

QR Code Based Survey and Customer Feedback

The unique and new thing in this system was the introduction of a QR code-based mechanism. Each DAMAC property was tagged with a unique QR code, which is pasted on a very prominent place. The tenant/customer and visitors can scan those QR codes with their smartphones and do the survey within a few taps or they can do the survey from the interactive devices also, which are installed on each property. The system will monitor and update the admin panel in real-time, and whenever negative feedback is submitted, the system notified the concerned staff immediately along with that, an SMS and Email will be sent to the customer as well. Later the staff can rectify the problem and notify the customer accordingly. This feature builds a sense of connectivity and the customer/visitors will also feel comfortable by knowing that they are important and DAMAC is taking their valuable feedbacks very seriously.

The system is very flexible and completely customized to fulfil the needs of the DAMAC. Above all our system provides provisions of customizing the surveys for each property and a very deep statistical analysis mechanism which no one else is providing. This was the reason DAMAC selected us over so many other vendors.

Here is what our Sales and Marketing Manager, Ms. Maheen Waheed stated when I asked her about her experience with this project:

“This was quite a challenging task dealing with so many technicalities and implementation of the system on such a large scale within such a short time. The DAMAC team was wonderful and very cooperative, which helped us to complete the project as per the given deadlines. Overall it was a quit learned experience, not only for me but my team as well. We are very much positive that this project is a gateway for more upcoming projects with DAMAC and we are proud to have them in our portfolio. Here I would also like to thank my technical team, who did a remarkable job and made everything possible. DAMAC management is much excited to see the results of the system and they are very satisfied with the performance of our customer feedback system.”

RSI Concepts hosts multi-cultural employees and carefully picked only the wonderful mind who love their work, and this is the reason we have accomplished so many achievements this far.

Want to learn more about our feedback and survey system? Visit our product page: RSI Concepts Customer Feedback System.

Checkout: Capital Health Screening Center for Customer Feedback

March 14, 2020April 9, 2020

Things to know before website design of an eCommerce business

It is well known that online businesses are at a boom. In fact, most retail purchases are happening online. And this is mainly because of all the growing eCommerce websites and how easy it has become to develop them. This being said, one needs to be aware of the following points before you get into the website design for an eCommerce website.

The right platform and design – Before one starts the creation of the e-commerce website one needs to plan what kind of platform is needed. There are several content management systems like Joomla, Magento, WordPress and so on. Magento has been known to be specifically made for eCommerce use. Also when you do the web design Dubai you need to ensure that the design is simple and clean without too much graphics or clutter. The theme also needs to be decided – whether it is to be preselected or custom. Obviously that would probably depend on the budget as premade ones would be cheaper as compared to custom ones. The website design Dubai also needs to be responsive so that it can be viewed on multiple operating systems and platforms.

Secure website – These days there are lots of websites being created and also being hacked into. Hence, security is one very important detail that one needs to consider before doing a Dubai web design. One needs to get an SSL certificate which also gives authentication so that customers are also aware of their safety while making purchases.

eCommerce plugins

eCommerce plugins – If WordPress is used by the best web design company in Dubai in creating the eCommerce website then there are various eCommerce plugins like Shopify, WooCommerce, Shopp and so on.

SEO brings in organic traffic – One needs to optimize the website pages so that potential customers would first see your website before those of competitors. Keyword research needs to be done to find out what potential audience would commonly use. These keywords also need to be updated regularly. Good meta descriptions, page titles help in ranking too.

When one creates a web design Dubai for an eCommerce website, there are some additional features which can make it more effective and successful –

The site speed is extremely important. If a site is not fast enough, customers would not return back to the site. Also, some customers do not like the idea of registering with a site. Many just like to guest shop at least till they start liking the site and feel comfortable with it. Hence, the customer’s transaction process needs to be made fast with guest checkout options. There also needs to be a site search function which lets users search for what they are looking for. The web design Dubai needs to be mobile optimized as most people use their phones and tabs for surfing and shopping.

By incorporating all the above points and considering them before you even start web design Dubai for an eCommerce website, customers would be able to navigate very easily and purchase whatever they are looking for. The convenience of use will also bring in repeated sales and visits.

Checkout: Top 10 website designs by RSI Concepts

March 14, 2020April 9, 2020

Features of an efficient Queue Management System

Any professional environment which faces customers needs to have a good Queue Management System in place. An effective Queuing System has quite a few obvious benefits and qualities. Let us have a look at what makes a successful Q management system –

The wait times are properly managed – A waiting line involves just that – ‘waiting”. Customers are most of the time willing to wait for certain things. While for other things they are not. A good queue management system has proper built-in management. Whether you use a manual counting process or whether you use an analytics technology related to footfall that monitors the customer wait and arrival times; a good queuing system would very rarely let a wait time go out of the acceptable range.

How the Queue Management System improves customer experience?

Customer experience is always most important – We all hate waiting even though it is very much part and parcel of our lives. Though come to think of it, more than the waiting, it is the experience while you wait that makes for a positive or negative experience. Hence a good queue management design is one which puts the customer’s experience first. It plays a very important part in the psychological workings of queuing. A good system in place would have the quality to address whatever issue matters to customers while they are taking time out and waiting.

Being fair – It is quite obvious and natural that long waits can cause a person to be irritated and annoyed. Hence, a good queue management system will follow the golden rule of fairness. This being said, there could be exceptions. Like in a doctor’s clinic, depending on emergencies or different treatment conditions, a particular patient might be seen while others have been waiting already. However, the reason for serving another customer needs to be communicated to the others clearly. In some places, where multiple lines are meant for same kind of services; a single queue might solve client frustrations as they know it is a purely first come and first serve policy in place.

Strong foundation – In a good Q management system the formation and structure of the queue in itself is well structured and planned and thus can hold the flow and ebb of customers. This means that the Queue management system design considers every little detail – like how wide should the line be so that shopping carts can be accommodated, how short or long are the lines during various times of the day, is the entrance and exit convenient, is it an easy system to follow and so on.

Transparent information – Whether it is for customers, or for the staff, the wait time is informative and transparent. When the customers are already aware of how long they would be required to wait, they would be less irritated or anxious about it. In the similar manner when the staff and management are aware of the wait times, they are able to meet the problem ahead of time and can solve it before the long wait spoils the customer’s experience.

Hence it can be said that it is waiting lines that can make a business successful or break it. A good queue management system pays attention to this problem and is designed in such a way that it keeps the timing to a minimum.

Checkout: Can a Queue Management System Improve Customer Experience?