June 2020 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

June 29, 2020

Paperless Queue Management System

Paperless Queue Management Systems are not only a new concept for Dubai and UAE but also for the world. Most of the present-day queuing systems all over the world are running on a paper-based ticket number mechanism. The ticket numbers are announced on a big screen and also called in on an audio device, the specific customer can check for the assigned counter and go there to get the service. This is the very basis of almost 90% of the queue management systems installed in the government sectors, ministries, private and public sectors.

Due to the current scenario, the Queue Management System providers like RSI Concepts are thinking of ways to eliminate the use of paper and also enhancing the customer journey and customer flow. There are a few most practical solution to achieve the paperless queue management system and we will discuss them all one by one here. As smartphones have become an integral part of our daily life, and people always stay online on their smartphone while waiting for their queue and sometimes some people even miss their queue despite the audio announcements due to their smartphones, so the smartphone can be used more effectively in the queue management systems.

Virtual Queuing

Virtual Queuing as the name suggests is completely virtual, the customer won’t necessarily have to come to the branch to sign-up for the queue, but it can be done remotely with various means of technology. Another advance methods can be implemented to make the process more customer-friendly and let the agents control the queue with more efficiency.

QR Code Based Queuing

QR Code-based queuing is another very advance yet simple to use technology. All the customer needs is to visit the branch or any kiosk and scan the code, the code could be used in many ways, one very simple and effective way is to open up a web-based app in the mobile phone browser and assign a queue to the customer/visitor. The customer/visitor can find additional information on the same page and also live updates about the queue along with the announcements for their queue. Mostly Paperless queue management systems are using this approach.

Smartphone App Based Queue Management Systems

As more than 90% of the UAE, the population is using some kind of smartphone these days, so the smartphone app-based queue management systems are gaining popularity. Especially the Government sector, Public Offices, and the organizations are adopting this method for their customer service e centres and the HR department. The smartphone-based queue management systems are based on three main sections:

Customer Portal Smartphone Apps
Agent Portal Smartphone or Web-based Apps
Administration/Management Portal Smartphone App and Web-based App

Customer Portal Smartphone Apps

The Customer Portal Smartphone Apps can be provided to the customers via Google Play Store and Apple App Store. Customers can use the applications to sign-up for the queue from their smartphone and can get the real-time queue information, find the nearest location, and much more. Furthermore, the users can also initiate the service from the smartphone application by filling in the required information to reduce the service delivery time. The possibilities are endless.

Agent Portal Smartphone or Web-based Apps

The agent portal can be based on a smartphone application which is usually used on a tablet device (android tablets and iPad/apple tablets) or it can be a more traditional web-based application for the agents sitting at the counters. It depends upon the services and the arrangements for the service delivery.

Administration/Management Portal Smartphone App and Web-based App

For the administration or the management, there are multi-access level portals available in our Paperless Queue Management System. The management portal can be accessed through smartphone applications as well as from the web-based user interface. The portal basically provides real-time updates to the branch manager, area or regional managers and to the head office. The portal also provides a detailed reporting and statistical analysis in order to measure the efficiency of the system, agents and the service delivery approach. That kind of insight is very critical in taking future decisions to improve the overall performance of the organization.

Bluetooth Beacon Based Paperless Queuing

The Bluetooth beacon-based paperless queuing is another excellent example of adopting the latest technologies in the queue management system industry. As the statistical data shows that most of the people who miss their announcement and queue were engaged with their mobile phones. So, the Bluetooth beacon-based paperless queuing is been introduced, this is another way to utilize the smartphones to aid the customer flow management systems and it also improves the customer journey. The hardware is a bit complex though but the system is very useful for different types of queues.

Linear Queuing

Linear Queuing based solutions are the best example of paperless queue management systems. The complete system is built on the single principle, Simplicity! The customer flow in the linear queuing is based on first come first serve bases. Such systems are specific to a certain waiting area design and the needs of an organization. The cost is very low comparing to any other Queue Management System, but the efficiency is great.

Conclusion

Paperless Queue Management System can have either of the above-mentioned approach or even a combination of some of them or maybe all of them. As the requirements vary case to case so does the solution. That is the reason we are providing completely customized solutions for Queue Management Systems and other solutions. The customization can increase the efficiency and reduce the cost hence results in better ROI on any QMS system implementation. Want to know more about our products and services or have an enquiry? Please feel free to contact us through our Contact Us page.

Checkout: Queue Management System and Social Distancing

June 29, 2020June 29, 2020

What is Linear Queuing Queue Management System?

Linear Queuing Queue Management System is basically a ticketless queue management system designed for first come first serve bases. This is a very effective approach for certain scenarios. Linear Queuing significantly optimizes the service efficiency and is proven to be very effective in both scenarios, one with large service areas, handling large crowds such as 10 to 30 counters in a single service area and second small branches ranges from a single counter to 5 counters. Another advantage of Linear Queuing Queue Management System is that the system is completely plug-n-play based structure, require very less maintenance and operational cost. Coupled with Signage and big displays it provides more room for advertisements and instructions. Here are some of the benefits of the linear queuing queue management system:

Organize and Control the Visitors/Customers Flow
Reduce Queue Timings and wait time by 20% to 34%
Increase counter efficiency and reduce serving time
Handling of a large number of visitors and customers is easier and more organized
Very cost-efficient solution comparing to the ordinary queue management system

The system provides easy management of the customers at any counter, the agent dashboard is simpler and easy to handle, sometimes even a single switch and a small display is enough for the agent. Records service delivery time of each counter, provide complete statistical data of each agent along with the peak hour data and much more. The customers will wait in a single queue and the agent will press a button, a screen or display leads the customers to the open counter. The linear queue forwarding system makes the service delivery easier for the customers as well as reduce the burden from the agents.

Our Linear Queuing Queue Management System can be completely customized with very flexible compatibility approach towards the digital signage, video wall, a variety of displays and any other third-party enterprise solutions/system. The command and control centre is built on a centralized information centre which enables remote monitoring and control for the branch managers as well as for the head-office. The statistical data analysis tools and customizable reporting module provide a complete insight of any branch along with the single-agent level reporting and performance analysis let the administration take decisions with more clarity and confidence.

The simplicity of the hardware infrastructure reduces the installation and operational cost as compared to any ordinary bulky queue management system. The system can be implemented in offline mode or local network as well, with only a single button for the agent/customer service representative and a few LED displays or screens to guide the customers/visitors towards the open counter, this basic setup is very cost-effective and not only that, the simplicity of the system makes the service delivery easier for the agents and the customers.

Checkout: Features of an efficient Queue Management System

June 23, 2020

Queue Management System and Social Distancing

These days Social Distancing is mandatory at all public places or crowded areas, which can be easily enforced if we are using an appropriate queue management system. There are businesses and organizations who are using a completely customized queuing system for their customers and queue managements but enforcing social distancing is a bit difficult with an ordinary QMS. That is why we have innovated a completely new to the market solution for Social Distancing and Queue Management System.

The Social Distancing Queue Management System is equipped with a very intelligent QMS program and a variety of hardware-based aids. The agent dashboard is upgraded along with the online signups and real-time updates of the active queues make it more suitable for enforcing the social distancing at the branch. The system is designed to be more flexible towards planned visits and management of the visitors to ensure social distancing.

Our Queue Management System is equipped with a smartphone application which provides real-time data and updates about the capacity of the branch, active queues at any given time, peak hours information and much more, which help the visitors to plan their visits ahead and schedule them as per their convenience, this helps to reduce the crowd in the waiting areas and lobbies.

The system also supports virtual queuing, which allows the visitors to sign-up online, from the smartphone app, QR Code, a call or an SMS. This also helps to maintain the number of visitors in the branch on any given point of time, to maintain a safe environment which ensures social distancing. The Social Distancing enabled Queue Management System also help agents to update the customers if any delay occurs or let them prepare the service ahead of time to minimize the visit duration of a customer. This also reduces the congestion at any time and as the visitors can get real-time updates for the capacity and a current number of people in the facility they can choose the best time to come, either they can wait at home/office or even in the parking lot before entering the building, which ensures the visitor will have to spend the possible minimum time in the branch during their visit.

The system is equipped with a very smart and intelligent software program which can automate the process to reduce the service delivery time. The system is capable of working on the semi-autonomous mode by following the protocols and configurations set by the administration. The branch manager or the area manager or the head-office can monitor all the activities in real-time and can also handle things from their respective point of authority if needed. This not only ensures the safety of the customers/visitors but also the safety of the staff.

The Social Distancing enabled Queue Management System not only help to implement the social distancing in the branch but it also helps businesses to not to compromise on the user journey and user experience, in fact, it improved the user experience to a great extent. The system is very flexible and the control panel of the software allows the administrator to configure the system as per their needs and requirements. Even after this whole scenario is over and the things will get normalized our Queue Management System can work as a normal queue management system the difference is its highly advance features and agent dashboard will let the businesses reduce the service delivery time by 30% to 50% in some cases and along with the planned visits, remote sign-ups, real-time updates and other features enhance the user experience to a significant level.

Checkout: How queue management system used in social distancing?

June 15, 2020June 15, 2020

How queue management system used in social distancing?

Social Distancing Queuing Systems are the queue management systems with advance software and hardware features to let businesses easily implement social distancing without effecting the customer journey and experience. The customer journey and their experience while visiting your branch can build or ruin a brand name in a matter of months. And on the other hand, implementing the social distancing to prevent the spread of COVID-19 or Corona Virus is critically important too. So, there should be a queue management system which enhances the customer journey and also ensures social distancing. This is why we have innovated the Social Distancing Queuing System which is built specifically to address this issue. Not only that, once the COVID-19 scenario is over the same system can work as a standard queue management system without requiring any upgrade/downgrade or modifications.

Contact-free Queue Management System & Solution for Social Distancing

The Contact-free Queue Management System & Solution for Social Distancing provides more control over the customers by various means of software and online services integrations. The system only allows customers whenever they are called to prevent crowded waiting areas and lobbies. The software is massively upgraded to provide more control and automated control for crowd management and active queue management. Here are some of the ingredients which can be used to achieve a semi-autonomous or fully autonomous contact-free queue management system for social distancing:

Autonomous Crowd Control (Programmable)
Automatic real-time load management and load balancing for active queue
Upgraded Agent dashboard with advance control features
Online check-ins and real-time updated for the customers via SMS/mobile applications
Real-time updates for the branch manager and head-office management
Audio-Visual Aids and Sign Displays
Multi-lingual Ticket Calling
Safe Distance Floor Markers for ensuring social distancing in the queues and throughout the premises
A variety of Posts and Barriers to control the queue route
Sign Posts and Poster Mounts to convey important messages to the customers and the staff

Online sign-ups via the website, SMS, call or the mobile application along with the real-time queue updates and status helps to enforce the social distancing and also ensures less time spent by the customers in the branch. The real-time updates are also for the branch managers and the head-office to let them monitor everything. Our Social Distancing Queue Management System &Solution automates most of the processes hence it doesn’t require more staff or doesn’t increase the workload of the agents, in fact, various test scenarios proved that the system is even more efficient and autonomous that it decreases the workload of the staff and agents at the branch. This also reduces the customer’s waiting time and improve their experience.

What about our existing queue management system?

Well, most of our solutions and products are built on a modular approach which means that if you are running an older version of RSI Queue Management System, it can be upgraded, even if you have a different brand, we may be able to re-use some or most of the component and the upgrade will going to cost you way too less then implementing a completely new system.

Do we have to decommission the social distancing queue management system after the corona crisis?

Absolutely No. As I have mentioned above, our contact-free or social distancing queue management system is just an enhanced or upgraded version of our standard queue management system &solution with some special add-ons and a slight variation of the hardware but with a huge software upgrade so, it can operate as a standard queuing management system without bearing any additional cost or any downgrade, all you need is to change the mode from the software settings. The new add-ons and the advance features will also help to improve the customer experience even operating in the standard queue management system mode as well.

Conclusion

Till date, the world is suffering from the consequences of this pandemic, and we still have no possible cure for it. As the economies worldwide are souring so we will have to find out a way to bypass this so we can move normally with our daily life. Although it could be hard we will have to act wisely. Such solutions and products are the contribution from IT innovating companies and with a collective effort from all, we can easily move forward. No matter we find the cure next month or next year, we will have to move on.

We always welcome comments and suggestion from our visitors so if you feel your suggestion can help us improve our products and services, please feel free to reach us out. For sales enquiries or further information about this solution, please visit our Contact Us page.

Checkout: 10 Innovative Web Design Tricks for business located in Dubai, UAE

June 11, 2020June 11, 2020

10 Innovative Web Design Tricks for business located in Dubai, UAE

Almost 90% of the time when a visitor reached your website they make up their mind about your business’s stature or authenticity which is critical for your reputation. These 10 innovative web design tricks will help you grab more attention from the visitors. The visual graphics and the taglines of the design that a visitor first saw can make a huge impact on their mindset about your business. This is why the web design you choose should be in-line with your marketing strategy and not only that the overall web design should also have to be very unique and distinctive so that the visitor can remember it for a long time and they might consider coming back again.

Now the question is why did I name this blog as the “10 Innovative Web Design Tricks”? Well! Once you understand the basic dynamics of web design you will be able to track your visitors to click only on the places/pages you valued the most, this is to further make your marketing campaign more precise, targeted and effective.

Here are the 10 Innovative Web Design Tricks to enhance your online presence if you are located in Dubai or anywhere in the UAE:

Asymmetrical & Full Page Header
Organic (Bubble or Fluid like Appearance)
Retro
Enhanced Real-life Images or Elevated Images
Monochrome UX/UI
Overlapping Design Elements
Large Navigation
Large Typography
Dynamic Scrolling
StoryBoard Based UX/UI

1. Asymmetrical & Full Page Header

Asymmetrical & Full Page Headers are very popular among local businesses and SME. The basic meaning of asymmetrical is that the web design doesn’t follow the grid’s structure and the grids are not present at the front. The full-page header is self-explanatory, the web designers are focusing on just a few words or small phrases for hints along with a full-page header designed mainly focused on visual and graphics to explain the actual message.

Asymmetrical-and-Full-Page-Header — Image Credits: 56k.studiovoila

2. Organic (Bubble or Fluid like Appearance)

Such web designs are built on a solid grid structure and the design elements of the text are placed in bubbled containers along with the small or medium-sized solid text. The designers are using flat colour patterns with radiant or without radiant to focus more on the textual message, the header can be with less text and more visuals and graphics.

3. Retro Web Designs

Retro web designs are the designs with the old style or web designs from the early internet era. Of course, the functionalities and the navigational interface should be as per the latest trends. The retro look is mainly achieved with the old styled photos and design elements with an impression of very old, polarized or maybe black and white photos, entirely it depends upon the web designer’s choice.

4. Enhanced Real-life Images or Elevated Images

Enhanced Real-life Images or Elevated Images based web design and interfaces are mainly achieved with highly processed real-life images. This could be achieved with the shadows, elevated images, overlapping images, strategically placed in different design containers. Such visuals and graphics are very effective in getting more interest and attention from the user, as the human brain response significantly well towards the images especially real-life images rather than the text and graphical patterns.

5. Monochrome UX/UI

Monochrome UX/UI simply means the web user interfaces designed using only a single colour. Having a wonderful and eye-catchy web design is not the only aspect people will remember your website. But even If only a single colour is used to design the fonts and the elements on a plain solid coloured canvas, such design will be more memorable than any other type of designs. The human brain loves simplicity, which is the reason one colour web design or monochrome design is more easily captured and remembered by our brain. Although it may sound simple in reality this could be a nightmare for even an experienced web designer, so only a few attempted to adopt this approach but if a design is designed well in a monochrome UX/UI format, it looks like a masterpiece of the art.

6. Overlapping Design Elements

The overlapping design elements based web design is a kind of more modern and more up to date approach. Such designs look more kind of science fictional and mainly used to represent the companies who are into the technology or their products or services are somehow related to the technology. The different design elements are overlapping each other and sometime may look tangled. This will encourage a viewer to focus and pay more attention and if correct colour schemes are used, such designs result in more revisits.

7. Large Navigation

Since the mobile and tablets are becoming more popular so web designs with large navigations and large buttons are becoming more popular as they perform very well on all devices especially on smartphones and tablets, they even look more clean and more futuristic on laptop/pcs or large screens too. The mobile-first approach do very well but for certain niche only, so it depends a lot on your audience and the niche of the business.

8. Large Typography

As the name suggests the large typography means large fonts everywhere, this is also a modern design technique and gaining popularity especially among commercial, marketing and fashion industry, many eCommerce are also adopting it, but only those who are dealing in a specific product. Such designs are not best for a corporate or enterprise website but in general normal people tend to like them more.

9. Dynamic Scrolling

There was a time when parallax web design was the market leader but soon it lost its importance and the web designers start adopting dynamic scrolling instead, especially for large web pages. Dynamic Scrolling alone is not as that appealing but if used with a background video or any kind of graphical animation it can focus on anything the designer wants, such as a photo or a heading or a tagline and so on. This approach is also very effective when dealing with interactive web pages. It can also be used to give a 3D kind of visual effects with boosted user interaction.

10. StoryBoard based UX/UI

The Story Board based UX/UI is the best solution when you have to sell a service or product which impact the user directly. StoryBoard based web designs are mainly used by IT companies, or all kind of services providers to visually present the service and its impact in simple and short steps in a kind of storytelling mode. The important thing is to use proper and completely connected sequences to create a journey like an experience for the visitors. Coupled with 3D animation and carefully crafted interactive effects, the Story Board based UX/UIs can boost the conversion rates significantly.

Conclusion

Each web design technique or approach has its own use and of course, positive and negative impact on your conversions, the most important thing is before jumping on to the drawing board a web designer should clearly gain the understanding of the objectives of the website, the audience and the products/services of the customer. Website designing is not just to have a URL on your business card but it represents your business/organization and it will be the online image of the business. So, it is very important to choose a proper design format for it. The best way is to always acquire the services of a professional website designer in UAE, such as RSI Concepts.

Checkout: Interactive Smart Kiosks and Digital Signage Kiosks – Dubai, UAE

June 9, 2020June 9, 2020

Introduction to Digital Signage Kiosk and Smart Kiosk

There is a big difference between both types of the kiosks, but in simple words, the digital signage kiosk usually comes with a large screen and with visual and graphics representation in mind whereas the smart kiosk is mainly focused on the functionality aided by different kind of software and hardware features. The digital signage kiosks are very effective for communicating with the audiences at locations with large crowds and it comes with large screens to play multimedia content. The interactive smart kiosks usually come with comparatively smaller screens and a lot of other software and hardware-based functionalities, for example, biometrics scanners, printers, physical keyboard and mouse, facial recognition, camera, sensors and many more. Though all those hardware add-ons can also be installed in a digital signage kiosk if required.

Digital Signage Kiosks

Digital Signage Kiosks is mainly for marketing purposes. They have big high definition screens for adverts and digital signage. Touchscreen and various other hardware add-ons can also be added. The digital signage kiosks are proven to be very effective communication medium with the customers. This encourages a customer to interact more with the business/organization. The flashy screens and graphical media is very hard to remain unnoticed. It always attracts people and people always try to interact with it. Customized design and branding will let it blend in perfectly with any kind of interior or indoor environment.

Digital Signage Kiosk’s Benefits

The digital signage kiosks are gaining popularity all over the world, and are helping businesses and organizations to improve their customer relationships with the aid of latest technologies. Here are some of the benefits of a digital signage kiosk:

Large screens increase customer’s interest
Touch-screens and internet access makes them more interactive and useful for generic use
Digital SignageKiosks is made up of commercial displays and industrial grade materials which made them a perfect fit for all kind of indoor and outdoor usages.
The dedicated digital signage software increase the usability of the digital signage kiosk
Customized designs can fit into any kind of indoor interior
Best for advertisements and multimedia content
Best for smaller functionalities such as touch screen, online payments, internet access, etc
Completely online administration and control along with detailed reporting and statistical data

Smart Kiosks

Smart Kiosks are mainly used to perform a task such as scanning the passport, RFID, Biometrics, or QR Codes, taking prints, updating documents, etc. These types of kiosks usually come with a small or medium-sized display screen and with so many different hardware features. Smart Kiosks are mainly designed to provide a specific service or a set of services. The most widely used areas for such kiosks are waiting for areas at public offices, HR departments, public transport stations, airports, and shopping malls, etc. The mina objective is to provide a self-service experience without any involvement of the official staff.

Smart Kiosk’s Benefits

As the UAE government is aiming for digitalization of the services and encouraging businesses and organizations to become paper-free. The needs of customized smart kiosks have risen than ever before. Especially the government entities all over the UAE are using Smart Kiosks to provide a multitude of services with the convenience of online and ease of access. Here are some of the benefits of smart kiosk:

Smart Kiosks are great for e-services
Organizations can automate a lot many processes to cut resources and make the process more convenient for the users
A multitude of hardware and software functionalities can be integrated in the Smart Kiosk system
Different types of printers, scanners, Emirates ID, Passport, Barcode/QR Code, Passport Scanner, IRS, Facial Recognition, Biometrics, and a variety of hardware can be installed
A variety of software can be installed to support e-services and the hardware
The body of the Smart Kiosk can be completely customized for the hardware and software required for the e-services
Completely online administration and control along with detailed reporting and statistical data

Digital Signage and Smart Kiosk Together

There is a third kind of kiosks which is a hybrid and have features of both digital signage and smart kiosk together. These types of kiosks come with all sizes of screens such as small, medium, large and extra-large along with the added software and hardware traits of a standard smart kiosk. Large screens and multimedia content is always more visible to the human eye, with the complete digital signage capabilities and added features for e-services, the digital signage and smart kiosk hybrid can deliver more than comparing to its both predecessors.

Conclusion

Both the Digital Signage Kiosk and the Smart Kiosk have their own different implementations but the hybrid of digital signage and the smart kiosks together can be used in any situation for any kind of requirements.

Checkout: Website revamping & digital marketing acquired by CoolTech Gulf