August 2020 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

August 29, 2020

Future of Queue Management System in Dubai

Future of Queue Management System in Dubai is very promising. As the use of smartphones and mobile technologies is very common so does the IT services and solutions providers in Dubai, UAE such as RSI Concepts are focusing more on smartphone innovations and usage of mobile technologies to improve our products and services. Reaching out your customers is always difficult and very important for businesses, success lies in reaching out your prospects and customer wherever they are and provide them more reliable, easy-to-access services with ease and convenience.

The Queue Management System not only reduce the waiting time for the customers but it also improves the service delivery and creates an impactful image of the business on the customers. There are so many different parts and technologies combined to form a queue management system. As the technology is getting better and the software is getting smarter the queue management systems are also getting more reliable, effective and useful. The queue management system not only manages the queues and customer flow but also provide intelligent insight into the service delivery mechanisms and performance of the systems, people involved in the service delivery process.

Introduction of smart applications, mobile phone compatibility and online services are also making the modern queue management system more effective. Businesses in Dubai, UAE are switching to queue management systems and not only that but businesses are very interested in the statistical and analytical data of the QMS which helps them improve their services and also provide sufficient info for the decision making.

Our Queue Management System came with intelligent software. The QMS software features a powerful analytical engine to compile and compare statistical data and generate reports. Such reports help the higher management to understand the service delivery process, agents’ performance and much more. The Queue Management System can be implemented on several branches hence can be monitored and controlled through the local branch itself as well as through the head office. There are so many other integrations and upgrades that can be made to our Queue Management System in future to improve the usability and effectiveness.

At RSI we believe that every individual is different, so does every organization and or customer is too. So, we always provide fully customized QMS solution. Our customized queue management systems are built for specific requirements and needs of our customers. This not only reduces the implementation cost by eliminating useless options/accessories from the system but it also improves the user experience and customer journey. The capability of online offering so many advantages such as real-time monitoring along with branch and agent level live updates. The online QMS is also enabled with mobile phone applications connectivity and remote sign-up for the queues along with real-time additional information and data for the visitors to let them plan their visit.

Obviously the ease, comfort and happiness that queue management system offers are impossible to attain without them. Not only that but the statistical/analytical data and reporting offered by an electronic queue management system helps a lot to understand the customer behaviour and it also helps businesses understand their performance. Hence business can rely on the QMS data feeds to further improve their service delivery mechanisms which result in happy customers.

Checkout: 7 important features of Property Management System – Dubai

August 19, 2020August 19, 2020

7 important features of Property Management System

Hoteliers and real estate managers know that managing a property is no easy task. In order to keep the property up and running smoothly and efficiently, software plays a key role. This is where a good property software comes to the fore. A Property Management System Dubai should be well equipped to handle the guest journey in its entirety. In today’s digitally driven world, the importance of a PMS system cannot be overstated.

In recent times, the functions of a PMS have advanced dramatically in terms of both basic features of PMS and ease of use. We will take a look at 7 functions your property management system needs so that you can consider it as a features guide for a PMS before choosing the most suitable one for your hospitality or real estate business.

1. A simple, clean and functional interface

A PMS system is only as good as its user interface. No matter how many features of PMS are implemented into your system unless a person is able to easily navigate and use it effectively, the benefits of Property Management System Dubai will not positively impact the business. The PMS features must be easily operable by the staff, with availability across multiple devices (desktops, smartphones etc). The ability to set the preferred language is also a bonus.

2. Database should be on the cloud

When information from the Property Management System Dubai is stored in the cloud, data is never lost since it is stored remotely in a secure network of servers that can be accessed anywhere. This also eliminates the need to invest in large on-premise servers that will affect cost efficiency. This might be most underrated of the 7 functions your system needs.

3. Robust database

This is a subset of the previous feature. A good PMS Dubai should also act as a basic customer management system that stores the records and information of customers. The contact information of guests is a huge asset that underlines the importance of property management software. A good database also lets you store information like customer preferences so that you can tailor personalized services to returning guests, thereby improving customer retention rate and boost revenue.

4. Direct booking and reservation management

Direct booking is an extremely popular feature among customers these days. Online and offline distribution channels like agents may bring you more business, but they also have associated costs in terms of commission. If a customer visits your website, they almost certainly expect a direct booking feature and therefore it is important in this feature guide for a property management software. Proper reservation management ensures that the system can handle different sources like walk-ins, traditional agents and keep the records properly updated and segregated.

5. Point of sale integration

A smart point of sale system integration with PMS Dubai can save you a lot of hassle in tracking customer dues and modifying reservations on the go. This also contributes to seamless customer experience and better satisfaction.

6. Reporting & Analytics features

Out of the 7 functions your PMS needs, robust reporting and analytics is something that cannot be compromised on. Like any other line of business, hospitality or real estate also needs to have a detailed reporting feature to track operations and identify shortfalls. Since there are diverse different departments within the hospitality / real estate industry, your real estate management system should have built-in reporting capabilities. Since the PMS features already include core functionalities, reporting statistics can save a lot of manual work and adds to the importance of a PMS.

7. Scalability and integration with third-party software

One of the basic features of PMS Dubai is its ability to integrate easily with third-party software. Different businesses may have already implemented a multitude of third-party interfaces, so a good real estate management system should easily be able to integrate with them.

Scalability is also an important factor because as the business grows in size and business volume, the functions of a PMS should also be able to scale accordingly.

These are the features guide for a real estate management system. Choosing the right solution is more complex than it has been because the processes and nature of each business are unique. Your choice of a Property Management System Dubai should be based on the business goals and requirements while also ensuring that they include the 7 functions your property system needs.

Checkout: 10 impacts of Queue System with Customer Feedback System

August 13, 2020

10 impacts of Queue System with Customer Feedback System

People don’t usually like to wait in line. It might feel like a waste of time and effort and customers might just leave a retail environment if they are kept waiting for too long. This is especially true for a country like the UAE, where the metropolitan lifestyle is fast-paced. A Queue Management System will help to eliminate long and tiring queues and enhance the customer experience. What’s even better is to integrate a customer feedback system in the Queue Management System UAE that you have implemented so that customer satisfaction can be measured and improved upon.

We will take a look at some advantages of a queuing system and customer feedback combination which will give you an idea about the importance of a queuing system.

1. Get rid of wait times

The most obvious, and perhaps the most important impact of a queue management system is to reduce the time to wait for your clients and customers. Customers get frustrated quickly, and with no idea about when long wait times will be over, it leads to an overall poor experience. A Queue management UAE will provide an efficient queuing procedure that can significantly shorten wait times and increase positive feedback in the customer feedback system.

2. Increase customer loyalty

If you have a poor queue system in place, customers will decide not to return to your organization for availing your services. This might be the worst outcome if proper queue management is not implemented. The advantage of a good queue management system is that when combined with a customer feedback system Dubai, it improves customer loyalty as they will feel that you are open to their feedback and care about their happiness.

3. Improve staff productivity and efficiency

The life of an organization’s staff becomes much easier with a queuing system. It will eliminate the chaos of unmanaged queues that will need to be manually handled. This will enable staff to spend less time waiting around to do their tasks and focus their energies on ensuring customer satisfaction. The advantages of multiple queues is that staff workload can be evenly distributed and it becomes much easier for them to collect feedback via the customer feedback system.

4. Reduce the chances of queuing clash

Improperly managed queues will lead to some queues being over-utilized and some being under-utilized. A smart queue management system will ensure that queues are not overcrowded or congested by analysing data in real-time and assigning customers efficiently to queues. This also stresses the advantages of multiple queues in a queue management system UAE as it will help with faster service along with the customer feedback system.

5. Segment your customers easily

A major advantage of having a queue system and customer feedback system combination is that it enables to identify and segment clients. This has many applications, like providing personalized queuing services, and target marketing or sales campaigns effectively. If you have a customer feedback system implemented at the kiosk or online, it can automatically capture relevant information about a customer and improve the overall efficiency of marketing efforts.

6. Utilize data and gain valuable insight

A queue management system Dubai will always collect data through its tracking and reporting feature. If a customer feedback system is combined with the queue management onsite, online, or via email, then it will also collect information about the customer. This gives valuable insight into the daily operations of your organization and enables you to turn every transaction into an opportunity. It becomes easier to identify areas that are bottlenecks or slow down productivity and help you maximize efficiency.

7. Improve staff satisfaction

The advantages of a queuing system combined with customer feedback also extend to keeping your staff happy and motivated. With no angry customers or long queues to deal with, staff will be able to work in a relaxed environment and this will directly impact productivity. Combining a customer feedback system Dubai removes the need for face-to-face feedback collection.

8. Better communication between staff and customers

Combining a queuing system and customer feedback will enable you to streamline communication. Enhanced communication via text, email or third-party apps gives customers the flexibility to utilize the queue management better and also be a part of the feedback.

9. Refocus jobs and floor space to improve revenue

A Queue system UAE will eliminate overcrowding in your organization. For example, without queue management, a retail store might need to invest in a lot of check-out counters that can take up unnecessary floor space. With the proper queue system, this space could be reorganized for other activities that can generate revenue. If a customer feedback system is integrated with queue management, there is no need for extra staff to be placed to manually collect customer feedback.

10. Reduce operational costs

The importance of the queuing system is quite apparent in the fact that it can result in significant cost savings. A queue system and customer feedback combination will remove systemic and human inefficiencies that can cost a business in the long run. The advantages of multiple queues like eliminating wasted time and a customer feedback system Dubai that can create highly efficient operational procedures gives you a chance to cut costs and drive profitable operation of the organization.

Checkout: Complete guide to Queue Management Systems in Dubai, UAE