In today’s digital landscape having a well-designed, interactive and up-to-date website is critical. No matter which industry you belong to or what kind of audiences you want to target, a website is crucial. If you are an insurance company located or operating in Dubai, UAE or any other part of the GCC, your website will act like an online reception which will be your first impression on a very large audience. As the statistical data reflects that almost 85% to 90% of the users don’t revert back to a website after having a bad experience.
The Presentation
No matter, how good your customer services are, how great your packages and plans are, or whatsoever, if you fail to express and explain that to a prospect then you can’t convert them. Same applies to the website as well, if your website’s looks and feels are not up to the mark and your website failed to present the relevant information then the chances are very less that any visitor will try to contact you through the contact page or form or any other CTA (call to action) button. This is why the look and feel or to be more technical user interface is very important if you want online conversions.
The Customer Satisfaction
A website is not only important in generating online leads but in order to sustain the existing customers, you should able be able to offer a reliable and convenient user experience through your website. As these days, the websites and smartphone apps dominate each and every aspect of our life. The in-depth integration of smartphones, internet and social media in our lifestyle demands an active presence on these platforms too. These are your digital assets and considered to be equally valuable as any other conventional corporate asset.
Basic Elements of an Insurance Company Website Look/UX
The website look or to be technical the UX/user interface is a very important part of the website. Yes, the functionality and other aspects are also critical but if a user doesn’t like or got confused by the first look of your website they might not bother to go further to explore the functionalities or the information in the internal pages. Here are the fundamentals of a web design for an insurance company:
1. Header
The header is the top section of a webpage, in 90% of the web designs, the header contains navigation or menu and logo of the company. There could be multiple menus, or you can say sub-menus in the header section, contact details, social media, links for other portals and such things can be placed in the header section. Some websites come with a sticky menu, which remains visible always at the top when you scroll down through the page.
2. Slider
The slider is a large section just below the header, it contains multiple slides, with tag lines, sales pitches, images/photos, links, etc. Some web designs include a video in this section too. As the header and the slider make up the first landing screen of the website, and whenever a user reaches to your website they view this section first. So, it should be catchy, attractive, informative, and engaging. Almost 80% of the users don’t even bother to scroll down if they don’t like the landing screen.
3. Body
The body section is what makes a large chunk of a web design. The body section can contain multiple sub-sections and a variety of presentations inside of it. As these days almost all of the websites are responsive, which means that the same website is compatible with multiple screen sizes and devices, such as PC/Laptops, MAC, iPhone, Android Phones, Tablets, etc. Hence, the body is usually fragmented in different sections which could cover the full screen or a large area of the screen when viewed. These sections can be used to market different products, show your business partners, achievements, introduction, client testimonials, news, etc and much more. All the information you want to put in a web design can be placed in the body section of the web page.
4. Footer
This is the very bottom of a web design, it usually contains, contact details, links to products/services, and other important links, such as privacy policy, terms of use, any other disclaimer or any such information.
In the majority of the web designs, the header and footer sections remain common for all of the internal web pages. Only the body section is different as it contains all the relevant information and materials for that particular web page.
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Basic Traits of an Insurance Company Web Design
Now that we have established a clear understanding of the norms and customs of a standard web design, we will discuss the basic traits and features of an insurance company’s web design which makes them more effective and more customer-friendly.
Ease of Use
The insurance company’s web design should be very easy to use and less complicated than average web designs. Everyone needs insurance, no matter if you are a doctor or engineer or a professor or a plumber, you need insurance. So the web design should be prepared to keep in mind all sort of targeted audiences and different societal clusters. The website should be easy to navigate and easy to use with short and clear information. All common tasks should be very easy to access and perform. Tasks such as:
- Applying for Coverage
- Filling a Claim
- Policy Change
- Policy Terms and Conditions
- FAQs
Are very important and most frequently requested tasks/information. They should be placed at a very visible place and should be very easy-to-access. Apart from that, the information structure itself should be very easy to understand and linked with relevant information. So, a user can access all the required information on a single page. All this can only be achieved if your web design is built by keeping in mind the user experience.
The Content
The insurance industry is very complex, with complex products and services structure, and all that comes with very complex terms and conditions, the users most often felt deceived by the insurance providers, it is only because they failed to opt for a correct policy. All that can be prevented if you prepare a user-centric content, ask your existing customers about their first experience, and their current observations of your products and services. Such as:
- What do they think when searching for an insurance policy?
- What do they want to ask before signing up?
- Do they have any ambiguity now after the sign-up?
Try to think from a common man’s perspectives, put yourself in the place of a naïve prospect, who don’t know much about the business and is desperately seeking a solution. Then prepare the content accordingly and try to answer as many questions as you could, but do not make the content too long or too complex, avoid technical terminologies, speak the simple and plain language. Try to educate your visitors. Give them a sense of trust and comfort.
Choice and Freedom
Give your visitors choice and freedom, give them a sense of control. Insurance policies are complex, and unfortunately, the majority of the general public couldn’t effectively differentiate from one policy to another. Let them choose from different plans, but make sure they all look different. Provide side-by-side comparisons of different policies, claims and risks and other attributes of the policy. Try to summarize a policy in the shortest possible form in a simple and easy to understand language. Consult with your sales staff, ask them about their experiences and then prepare the content accordingly. Case studies, real-life examples, and such materials also help a lot in building the trust factor and easing the customer’s frustration.
Suggestion and Advice
When a visitor reached your website either through an online search or social media or adverts or anything, the first thing they will seek is professional advice and suggestion. Try to dive into the customer’s mind, try to think from their perspective and then decide what kind of advice or suggestion could help them solve their problems. Purchasing an insurance policy is not entirely a business decision but customer’s emotions are also attached to it, they want to protect their life, health, future, family, vehicles and other valuables. The stacks are very high for them, so try to provide such advice and suggestion which can build a sense of trust, freedom of choice, and overall a positive impact on customers mind. Be very specific and very clear, do not try to hide anything or sugarcoat anything, be direct and blunt with your content, information structure and other materials.
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Conclusion
Your website strategy is the most crucial part of your overall online strategy. It could easily build or destroy your brand image and reputation. The website strategy has to be built on the bases of intensive research. First of all do specify your objectives clearly, then do the research, take interviews or conduct surveys among your sales staff, product managers, internal management, customers or whoever you can talk to. Consult a professional web design agency in Dubai, UAE such as RSI Concepts. Prepare content and set up the navigational structure as per your priorities.
It is important to prepare all the details and content first and then move to the actual web design so that your design could be able to accommodate all the content, and you do not require unnecessary revisions. Web design for insurance companies should be very user-friendly, and easy to navigate. The content should be easily understandable with precise information. Think from the customer point of view and build up a customer journey accordingly. The overall web design should be interactive and engaging. Hope this guide will help our customers understand the subject effectively. If you have any feedback or suggestion, please feel free to express your thoughts in the below comment box.
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