November 2022 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

November 30, 2022

Importance of Queue Management System for Government and Public Offices

The public sector in Dubai and all around the UAE have been improved significantly in past decade, now a days the government and public offices want to deliver an excellent service with a delightful experience. The government and public offices receive huge footfall on daily bases, there are several services which makes then unavoidable. No matter what, one must have to visit the government office to avail the service. Here in UAE all local governments and the federal government itself is offering a wide range of online services or e-services which can be accessed via several online service portals or dedicated smartphone applications. However, even after all that digitalization, there will always remain some services that has to be done via a service center. That is why the Federal Government, Dubai, Sharjah, Ajman and all other governments are proactively implementing innovative features to improve the service quality, customer experience and operational efficiency of the government and public offices.

A queue management system might seem like a simple digital system that facilitates customer flow and manages queues in the government and public offices, but it is far much than that. A modern digital queue management system is not just a queuing solution but it is a very powerful tool that can help government and public offices to effectively implement their policies at the branches, manages customers flow, reduce manual queuing work, enhance customer experience, improve employee productivity, raise operational efficiency of the branch and help building a positive and healthy image of the department in public. The public always look up to the government to solve their problems and fulfill their needs. One of the major aspect of serving citizens is to ensure easy access and a better experience. But the question is how this can be done? In this blog we will discuss how a queue management system can help government and public offices to achieve their strategic objectives and long term goals.

Queue Management System for Government and Public Offices

A queue management system is a digital solution for the queuing needs of a business or organization. A typical digital queue management system consists of ticket dispensing devices or kiosk, digital signage to display queuing information, customer calling and announcement equipment and software solution. The software consists of a central command and control dashboard which is usually held in the head office, then there are branch management dashboards for branch managers and customer service agent’s dashboard. All these tools are specifically designed to maximize the efficiency of the queuing process. The queue management system for government and public offices is not different from any other ordinary queuing solutions however the administration and management features are slightly different to integrate into the workflow of the government and public offices. There are several innovative and modern features that can be included in the queue management system to maximize the customer experience and the efficacy of the system such as virtual queuing features and smartphone apps, etc.

Advantages of Queue Management System for Government and Public Offices

Each government and public office have different requirements hence their needs are different too. There are several queue management systems available in the market, however, the best approach is to develop a customized queue management system for the government and public offices to make the system more productive and effective. Here are some key advantages of a queue management system for the government and public offices:

Streamline Customer Flow

The government and public offices usually have larger footfall and it is harder to ensure a smoother customer flow. The queue management system sing-up customers for a virtual queue, which means the customers don’t have to stand in physical waiting lines, in fact they are free to sit in the waiting areas or anywhere, while they will move forward in the virtual queue. Another great advantage of the queue management system is that it can collect basic data or information about the required service. This information is utilized to direct the customers to the right service counter. In any government or public office the branch would be offering several services. Sometimes some service counters are exclusive for certain services, and sometimes due to other polices certain customers groups are diverted to certain counters, for example, for elderly people there are special counters which are more fast and the agents also have additional training to help such customers and so on. These all different scenarios can make manual queuing more complex, complicated and difficult to manage. However, a queue management system can manage all these variable situations automatically which help streamlining the customer flow.

Reduce the Wait Time

The customer wait time is one of the major reason of damaging the customer relationship with a business. Customers simply hate long wait times, each industry have different tolerance or threshold level for the wait time but on an average it is ranging from 9 to 13 minutes. That means the government or public office should be able to serve each customer within that time range, however, that is very difficult. Obviously when someone is coming for service which is offered by the government department or any public office, the chances are there would be no alternate to that and no matter how long the wait time is the customers would wait. But that is very damaging to the image of the government entity or the public office. Here in UAE all local government departments and ministries are continuously evaluated and rated according to their performance and public perception. So, it is crucial to reduce the customer wait time. The queue management system automates the customer sign-up process, eliminates common queuing problems, balance the workload of the employee which improve customer experience and raise their happiness and satisfaction.

Virtual Queuing Enables Instant Service Delivery

The virtual queue management systems are the most modern form of the queuing solutions. Traditionally the customers will have to visit a government or public office to secure a spot in the queues, but with virtual queuing they can sing-up remotely and don’t have to physically present at the government office. This allow them to arrive exactly at the time of their turn, hence they don’t have to wait at all. No wait time means instant service, which can have huge impact on customer experience and satisfaction. The virtual queue management system allow customers and visitors to sign-up using multiple channels, such as queue management system mobile apps, SMS, call, online portal, etc. All these channels are very convenient and easy to use, furthermore the customers can secure their spot before even arriving. There are several other benefits of the virtual queuing, such as it also help reducing the work load of the staff and it prevents crowed formation at the premises, etc. The wait time is the most influential factor in customer happiness and customer satisfaction. No wait time means excellent customer experience and higher customer satisfaction.

Improve Customer Engagements and Communication

The most common problem customers faces at government and public offices is less communication. Which can badly effect the customer experience, the queue management system keep customers engaged and provide them with frequent updates. When customers are waiting in the waiting areas, large digital signage keep displaying the updated information about the queues. These signage can also play multimedia content to provide more information or entertainment. Furthermore the audio announcements in multiple languages also keep users engaged and distracted from the waiting, which help reducing the waiting stress and enhance customer experience. The virtual queuing tools further increase the communication between the customers and the service agents. The queue management system mobile apps, SMS, WhatsApp and even calls can be used for communication. The auto-respondent and chat bots can also be integrated to provide quick information to the customers. This also help increasing customer engagement and raise their satisfaction. It is all about customer experience, if customer will have good experience the chances are their interaction with the service agent will also be good and vice versa.

Real-time Queuing Updates

The queue management system comes with a centralized software core application which is usually hosted at a server and all the connected branches and touch points act as the client to that server. All the source code, AI based smart algorithms and queue management system software is deployed at a server. The queue management system can work in both internet and intranet networks and can be hosted in traditional online hosting or at cloud platforms. This enables all branches and touch points to communicate directly with the central server. The queue management system offer dedicated UIs for the customers and dedicated dashboard for the agents along with an administrative dashboard. The administrative dashboard allow the branch managers and the head office to get the live queuing information at their respective dashboards. The branch manager can get the live data feeds and several performance matrices which help them understand the situation at the branch along with customer flow and behavioral data which help them take quick and informed decisions to improve queuing process. The head office can view the same information along with several additional matrices at their dashboard. Which help them take decisions in real-time and effectively implement their policies.

Improve Staff Performance

The queue management system is a very capable tool it can efficiently manages several customer journey steps automatically. The AI (artificial intelligence) based smart software engine can process live data and take decisions instantly to maximize the efficiency of the queuing process. It completely automates the customer sign-up process and improve customer flow. This means that the contribution of the staff is lessened. When the customers are managed manually, there might be complaints, the staff gets more engaged with the customers who are in the queues, which could keep distracting them from their primary tasks. This results in poor employee performance and more dissatisfaction among the employees. However, with the queue management system the employees are no longer required to interfere in other affairs, in fact they can easily focus on their primary tasks. Furthermore the queue management system balance the workload of the staff which help improving the staff performance. The queue management system also captures several KPIs and employee performance data which help the management in resource planning and management to maximize the productivity. The management can easily identify the areas of improvement and take actions to maximize the staff performance.

Improve Public Prospective

Here in UAE the government and public offices are working very hard to build a great image of their department or entity among the citizens. When a government or public office serves the citizens it also bear the responsibility to up lift the brand image and the overall public prospective about the organization. The customer experience have huge influence over customer opinion. Good experience, good public perception and bad experience means bad public perception of the organization, it is that simple. The queue management system not only improve customer flow but it is capable of improving the entire customer journey. It can improve several steps of the customer journey and it help improving the employee performance which also result in better experience and high-quality service. When a customer don’t have to wait much or if they used virtual queuing, they reached to the counter in a stress free mindset. The staff on the other hand works under balanced workload and is also happy. This help delivering excellent customer experience and satisfactory customer service which results in higher customer satisfaction and happiness. Satisfied customers tend to be loyal and loyal customers help spreading good words about the organization and add value to the entire brand image and its public perception.

Reduce Operational Cost

A digital queue management system is far more effective than just improving the customer flow. The digitalization brings automation and the automation drives productivity and efficiency. Better efficiency means better resource utilization and efficient resource management strategies help reducing the operational cost without compromising operation efficiency and productivity. In government and public offices the major chunk of expense went in employee retention. Since the footfall is high, the branch also have to hold larger teams which is very expensive. But with the help of a digital queue management system the branch can literally automate several major parts of the customer journey, hence no need to deploy employees or additional resources for these steps. Furthermore the queue management system help improving the employee efficiency and productivity of the branch. It means the same branch can serve more customers in a day with less resources without compromising customer experience and customer satisfaction. This automatically raise the productivity of the branch and reduce the operational cost. The queue management system itself have very low deployment cost and it also doesn’t require much maintenance which means results in higher ROIs and help reducing the operational cost.

Conclusion

The government and public offices have fairly larger footfall. Hence their queuing processes are sophisticated and require a lot of resources too. It not only make the management more complex but it also raise the operational cost of the branch. However, with the help of a digital queue management system the government or public office can significantly reduce the operational cost without compromising the service quality or customer experience. In fact a queue management system is a great tool to enhance the customer experience and to raise the customer satisfaction. For any government or public office the top priority is to provide easy access to high quality services. A queue management system help them achieving their goals. It can significantly reduce customer wait time and with virtual queuing the customer wait time can be reduced to none. The queue management system automates several customer journey steps which drives productivity, efficiency and also help reducing the workload of the staff and enable them to perform better.

The queue management system can provide a wealth of valuable business intelligence data which help management understand the customer flow, customer behavior, staff performance and provide them several analytical matrices. The queue management systems are built using widely available technological platforms which significantly reduce the deployment and maintenance cost and help reducing the overall operational cost of the branch. The central information center allow the head offices and the branches to collect and view the real-time queuing data and several performance matrices at the administrative dashboard. Which help them take quick and informed decision to improve the queuing process. RSI Concepts is a leading queue management system provider in Dubai, UAE. We are serving our customers since more than a decade now with our standard and customized queuing solutions. If you want to learn more about the subject or if you want us to help you improve your department’s performance, customer happiness and public perception, feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: 5 Challenges in implementing Performance Management System

November 28, 2022

Why Virtual Queuing Has become an Essential Part of Modern Queue Management Systems?

Businesses are using different queuing techniques and methods in order to delight their customers and visitors. Earlier it was just manual queuing where people were standing in physical lines and waiting for their turn. The virtual queuing methods have become obsolete over the time, and the more modern and technology based digital queue management system took over. However, not all queue management systems are the same, some offer more innovative features and some don’t. Basically a modern digital queue management system is combination of software and hardware tools which help businesses streamline the customer flow and manage the queues with more efficiency. A good queue management system not only help regulating the queues, but it also helps improving the customer experience and the staff efficiency. The digital queuing is not a new concepts in fact businesses are using digital tools and technology to aid their queuing methods since around past two decades. As the other technology evolves such as computers, internet, smartphones, etc. the queue management systems have also evolved.

Now a days a modern queue management system includes a variety to technologically advanced features which evolved over a long period of time and got more efficient. With the rise of queuing technology high-end manufacturers also started investing in research and development (R&D) which speedup the modernization of the industry. The virtual queuing is also a very modern and advanced feature of a digital queue management system. It is being present since 6 to 8 years, but rapid adaptation occurs during the 2020 and onwards. When the social distancing become a new norm and the businesses were required to impose strict health and safety policies the virtual queuing have proven to be one of the most effective tool ever. That is what really paved the way for the virtual queuing. Now a days businesses are rapidly adopting and implementing virtual queuing technologies to enhance the customer experience and to improve their operational capabilities, productivity and performance of the employees. In this blog we will discuss what is virtual queuing and why it become essential for a modern business.

What is Virtual Queuing?

By definition a virtual queuing is a queuing process which allow customers and visitors to signup remotely using multiple remote channels such as mobile phones, SMS, emails, appointment booking portals, website/online, call, etc. The virtual queuing doesn’t require customers and visitors to wait inside the premises and provide customers with the freedom to wait remotely, outside of the business premises and arrive only when their turn comes. This can significantly reduce the wait time, in fact the wait time at the branch/premises can be literally reduced to none. That is one of the greatest advantage of the virtual queue management systems. The virtual queue management system allow customers to sign-up remotely thorough any preferred channel, it a lot them a virtual ticket or e-ticket, which is their identifier. Along with that the queue management system can also communicate with the customers via SMS, smartphone app, or online portal. The staff and service agents can also communicate with the customers. The virtual queue management system keep providing them the live queuing information and allow them to arrive only when their turn comes, hence they don’t have to wait within the premises or confined waiting areas.

Why Virtual Queuing has become an Essential?

Before we start discussing the benefits of the virtual queuing it is important to understand how market and customer preferences are changing. The Dubai and in fact the entire UAE is a highly advanced market, the economy is growing steadily, the overall market conditions are very business-friendly, this means the competition is also very high. High competition results in more competitive markets which resultantly raise the customer standards. Here in UAE an average consumer is very well-versed with the technology and several industries have witnessed a common change in customer behavior which is the preference of digital experience over regular experience. Here in UAE the internet penetration is 99% and almost the same percentage of population uses smartphones and spend hours on social media on daily bases. This lead to a universal change across all industries. All businesses started leveraging these modern technologies which led to more dominance of digital interaction and digital experience. In fact now a days a common consumer expect some kind of digital experience from their favorite brand. The virtual queuing is the same thing for the service based industry.

It is not only to satisfy the needs or expectations of the customer but it also have a lot of other perks. Here are some key advantages of the virtual queue management system which are helping both businesses and the consumers as well.

Simple Multi-channel Signup Facility

One of the biggest advantage of the virtual queue management system is that it offer more freedom, flexibility and facility to the customers. The customers can sign-up for the queue remotely. They don’t have to approach the ticket dispensing kiosk or unit to sign-up for the queue. In fact they can sign-up for the queue while sitting at the office or at home or on the go. The virtual queue management system integrates several digital and remote channels which allow customers to sign-up remotely. The customers can sign-up using the integrated queue management system smartphone app, they can utilize the appointment booking portal, they can use company website or dedicated customer portals, etc. The virtual queue management system also offer sign-up with SMS, email, phone call and even WhatsApp. These all are very convenient and easy-to-use channels. Everyone who signed-up will get an electronic ticket number, which will be their position in the queue. The queue management system can also collect basic information via these remote channels which is required to sign-up customers for the right queue. These methods make the sign-up process very simple and more convenient.

Enhance Waiting Experience and Reduce Wait Time

Another great advantage of the virtual queue management system is that it can significantly enhance customer’s waiting experience. The customers can sign-up remotely, the queue management system provides them with their e-ticket and their expected wait time. This enables the customers and visitors to plan their visit accordingly. They can plan their journey in a way that they arrive only when their turn comes. This also means that there would be no wait time at all. The customers and visitors are not bound to be present at the premises, which means they don’t have to wait either. Customers and visitors can wait at their home/office, nearby market, mall, at any other place and they can also plan their visit to arrive at the very time of their turn. The virtual queue management system smartphone app allow businesses to send queuing updates, alerts, and notification to user’s smartphone. Furthermore the virtual queue management system can also utilize the online portals, SMS and WhatsApp. These all facilities significantly enhance customer experience and reduce the customer wait time. Wait time is one of the major cause of customer unhappiness and if it can be reduced the customer happiness increases.

Automate Several Steps of Customer Journey

The digital innovation drives automation and automation means less human involvement in any process, which not only improve the process but also reduce the expenses of the business. A virtual queue management system can automate several customer journey processes, such as customer sign-up process, which is automated and also offer self-service channels to the customers. The customer flow management is fully automated. The virtual queue management system has AI (artificial intelligence) based algorithms and smart software engine which can capture analytical and system usage data in real-time, the data is recorded in the storage as well as fed to the AI algorithms which take real-time decision to streamline the customer flow. In any customer service center there are several services and several counters, some counters are dedicated for exclusive services some might serve premium customers or different customer groups, some services have more delivery time than others, some employees have more experience and better performance than the others and a lot more variables are there. All these variables can led to a more complex queuing situation and make management difficult for the staff.

However, a virtual queue management system can automatically process all these variable and take decisions based on the queuing policy. For example, if an employee left the counter, or the service delivery is taking more time than usual, the virtual queue management system’s smart algorithms can immediately sense it and they can divert the customers to other fast-paced counters without effecting their wait time and so on and so forth. The entire customer flow process is very dynamic, unlike manual queues when a customer is standing in a line, if that counter gets slower than the customers will have to wait longer. And if the counter stopped due to some reason, then it would become a huge problem to insert the customers in other queues. However, with the virtual queue management system none of such problems occurs, as all customers and visitors are signed-up for virtual queues and they are not physically standing in waiting lines which makes it easier for the queue management system to move them between different waiting lines to make sure the customer wit time won’t increase.

Furthermore the virtual queue management system continuously share information about the queues and keep the customers and visitors updated all the time via their preferred communication channel. Usually the queue management system mobile apps, SMS, WhatsApp and online portals are used to communicate with the customers. These days the WhatsApp is also gaining popularity as it provides instant two-way communication. These features keep customers and visitors informed all the time, if there is any change in wait time or anything else they customers can immediately get notified. Better and easy communication keep customers more engaged and also help improving their experience. The communication is usually done automatically by the virtual queue management system hence the business don’t have to appoint a staff for that, only occasionally the staff or service agents engaged in communication. All these automation help optimizing the customer journey, reduce the staff efforts and improve customer experience.

Intuitive Virtual Queue Management System Mobile Apps

Here in Dubai and all around the UAE the smartphones are very common, according to stats almost 99% of the population uses smartphones and also have access to internet. This have completely transformed the customer behavior and communication across all industries in the country. People felt more comfortable interacting through smartphone app rather than contacting the call center or visiting the website. The mobile apps have become a very important part of the business, especially for the service based industries. The virtual queue management system also offers mobile apps, which offer great features to enhance customer experience. For example, the virtual queue management system mobile apps are built for both Android and Apple iOS. They offer instant connection with the help center, they offer a variety of other services. The mobile apps also provide visit scheduling and booking features. The customers can easily view the details of the branches they are planning to visit in mobile apps. The mobile apps can provide information about the busy hours of the day, busy days of the week and so on.

While planning their visit the customers and visitors can easily chose an appropriate time which shows them less expected wait time. They can also book an appointment to avoid any delay in service. The virtual queue management system mobile apps also offer a branch locator feature which help customers and visitors to locate branches near to their location and it can also provide them the live queuing situation at those branches along with all other details. The virtual queue management system mobile app’s branch locator features is integrated with GPS navigation apps such as Google Maps, it can provide customers the live route information and help them understand which would be the most convenient branch to visit with least wait time. All these information can significantly enhance customer experience ad increase their satisfaction. The customers can also view the history of their past visits and the business can also request customers to provide feedback and the feedback can be automated as well. All these features help engage customers, improve their experience and increase their satisfaction.

Improve Employee Efficiency and Productivity

The manual or traditional queuing turns out to be very counter-productive in the modern fast-paced business environment. Here in Dubai and all around the UAE the customers and the businesses both are well aware of the customer experience. Studies have shown that the customers are willing to pay extra if they are assured they will get a better experience. The business knows that too. That is the reasons businesses are always eager to adopt to modern solutions and technologies to enhance customer experience and to boost their internal processes. The virtual queue management system just do that. It simplify the queuing process for both the employees and the customers. Since the sign-up to customer calling everything is managed by the AI (artificial intelligence) algorithms of the queue management system, there is no conflict, unwanted delay or mismanagement in these steps. Which not only reduce the customer wait time but it also eliminate common problems from the queuing process. As everyone know the queues are managed by a computerized system so the customers never complaint about line jumpers, favoritism or mismanagement by the staff.

Furthermore since the customer journey is majorly managed by the virtual queue management system the employees have no role to play, they don’t have to deal with the customers and visitors much often, and they can focus on their primary tasks. This can significantly increase their work efficiency. The virtual queue management system also manage the workload of the employees and distribute the customers automatically among available counters, when the employee work under balanced workload they tend to perform well. The queue management system can also track various KPIs of the employees and help management understand their performance. The virtual queue management system can accurately track how many customers are served by the employee in a single shift, what was the service time for each customer and what was the average service delivery time, etc. The system also track how much time an employee remain active on the counter, and several other details. These KPIs and performance data help the management develop better training programs and improve their resource management capabilities. Which gradually improve the employee efficiency and also increase employee satisfaction.

System Integration Improve Productivity

The virtual queue management system is built using very widely available technology platforms which enables them to offer better and flexible integration features. The virtual queue management systems can easily be integrated with other systems, software, databases and central information center. Which allow businesses to offer more innovative features for the customers to maximize their experience. The integration and data sharing is also very helpful in optimizing internal processes, improving workflows and reducing the repetitive tasks. Furthermore the integration also help improving the service agent productivity. For example the service agents will have to prepare for the service beforehand, which takes time, then there are some post-service activities too. A virtual queue management system can ask customers about the service they need, it can also ask them to put identification data such as by scanning EID card, etc. and then it can use that data to support service agents with their tasks and reduce their efforts. It can boost the outcome of the customer feedback collection campaign. Similarly the virtual queue management system can help improving several internal processes which help increasing the overall productivity of the business.

Cost Effective

The virtual queue management systems are very cost-effective solutions. The initial development and deployment cost is also relatively low. The virtual queue management system comes with a core serve software which can be hosted online, in local in-premises data centers and cloud, which requires very less maintenance. Furthermore the hardware that is used is also based on widely available technologies which requires very less maintenance and the maintenance itself is also very inexpensive. The virtual queue management system also help improving the internal processes by leveraging automation. The automation improve productivity and reduce human efforts, hence the businesses don’t have to deploy more employees to manage the customer flow and the overall branch operation. Hiring and retaining more employee is expensive and can significantly increase the operational cost of the branch. With the help of the virtual queue management system businesses can reduce the employees needed for a branch while increasing the productivity several times. Which help maximizing the profit of the business as well and help them achieve their strategic goals more effectively.

Business Intelligence Data

Business intelligence data is a valuable asset for any modern business. The modern businesses are heavily relying on the data and information to build their strategies and plans. The virtual queue management system collects highly accurate in-depth business intelligence data which help management understand the effectiveness of their queuing process and policy. The business intelligence data include analytical and system usage data, employee performance data, and it also includes customer feedback data. With the central control features the head office can monitor and manage all connected branches. The virtual queue management system’s core software is hosted on a server, which enables it to instantly update all user dashboards hence the head office can get the live queuing information from all connected branches. Furthermore the feedback collection improve the data quality and accuracy. Businesses can easily identify the bottle necks, flaws in customer flow policy, and with the help of the historic data the virtual queue management system can also predict the expected footfall which help businesses to have better resource planning and management and improve the efficiency and productivity.

Conclusion

The customers are always the first priority for any business. Customer happiness assures success and long term steady growth. Businesses in Dubai and all around the UAE are more adoptive towards the technological solutions to enhance their operational capabilities, performance and customer experience. In present day customers appreciate integration of modern technologies, in fact most of the time the customers expect form their favorite brands to offer excellent services and solutions with the help of modern technology and digital platforms. Here in UAE the digital experience is becoming more important day by day. For the queuing needs, businesses have started implementing modern technology to boost their productivity and to enhance the customer experience. The virtual queue management system is one of the most modern and highly advanced queuing solution. It offer a great deal of features, freedom and control to the customers which help increasing their happiness and satisfaction. The virtual queue management system also enhance business’s operational capabilities, it improves employee performance and reduce the operational expense which translates to more profitability and growth.

The entire UAE is a very competitive marketplace, customers have too many options available, which makes them more demanding and raise their expectations. Businesses have to make sure their customers gets a satisfactory interaction with their customer service centers. That is what makes a virtual queue management system absolutely essential for the queuing needs of a modern business. RSI Concepts is a leading virtual queue management system solution provider in Dubai, UAE. If you want to learn more about the subject or if you need our help to deploy a customized and cost-effective virtual queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Benefits of Using Modern Queue Management Software

November 24, 2022

What Is Cross-Platform App Development?

The cross-platform app development is a process of developing mobile applications and software that can run on multiple platforms/operating systems (OS). The native app building approach requires businesses to develop separate applications for separate platforms/OS. Which not only cost a lot but sometimes it is also not good for customer experience. The mobile apps have become essential for the modern businesses, studies have shown that the mobile phone users spends their 86% of the time on different mobile apps while on their smartphones. Another staggering statistic is that almost 83.3% of the world population have a smartphone in year 2022 which translates to almost 6.64 Billion smartphones worldwide. There has been a huge growth rate starting from past five years with the year 2017 with the largest increase in the global smartphone users according to a study published in OBERLO. With the rise of mobile commerce and an over-increasing trend of governments offering e-services via mobile apps, the smartphones experience have become even more important for an average consumer.

These all trends and development in the field of smartphone industry led to a worldwide adaptation of smartphone apps. Businesses in Dubai and all around the UAE have also started investing in smartphone applications. As now a days the 98% of the smartphones runs on Android and Apple iOS, so these two are the major platform that you should focus on. Businesses are well aware of the importance of the mobile apps and they are also very active in this domain. However, when it comes to mobile app development the businesses followed several approaches, majorly businesses prefer native apps. The native apps are excellent at several aspects, however, for an average mobile app, the native app development could become too expensive. That is why the cross-platform app development is gaining so much popularity not only in UAE but all around the world. In this blog we will discuss what is cross-platform app development and how is it so valuable and important for the businesses in Dubai and all around the UAE.

Cross-Platform App Development

By definition the cross-platform app development is software or mobile app development method which enable the software or app to run on multiple platforms, operating systems or software environment. However, commonly the cross-platform app development is referred to as cross-platform mobile app development. We have witnessed the smartphone evolving from very basic one to highly sophisticated and powerful devices. The smartphone revolution begins with Nokia launching Symbian OS, then other manufacturers also followed and start building their own OS. However, sooner the Android took over the market. In the beginning the blackberry was a good competition but it also faded away soon, due to its exclusivity, lack of app repository and few other problems. Then the Apple gained huge popularity all across the world. Hence the famous competition and rivalry begins between iOS and Android OS. Now in 2022, almost 71% of the smartphone runs at Android OS and 28% smartphones are from Apple which runs on Apple iOS.

When it comes to smartphone apps or mobile apps businesses usually offer Android and Apple apps. The mobile app development have also evolved a lot, the companies have invested a great deal of resources and time in research and development to improve the mobile app development technologies. In fact there are some platforms that significantly increase the reach to mobile app development by offering no-code development platforms. There are also low-code development platforms which are for technical people, who have enough knowledge and experience of programming and source codes. However, the Android OS and the Apple OS is entirely different from each other. The Android operating system is based on Linux and the Apple iOS operating system is based on UNIX. These two are fundamentally different from each other hence the apps developed for these two platforms tend to follow completely different approaches, methods, techniques and programming languages/tools.

Earlier when a business wanted to develop a mobile app for these two smartphone categories they will have to hire two different teams who have skills for these two platforms. For example the Android app developers usually don’t work on iOS apps, and the iOS app developers also not work on Android apps. This results in a lot more problems than a typical software development project. The project manager usually have to manage two different teams, or two different outsourcing partners. This also means the cost of the two apps will also rise. This app development approach is called native app development. There are major differences between the native and cross-platform mobile apps but we will come to that later. Furthermore the Android and iOS mobile apps also tend to behave differently, hence offer slightly different user experience. Businesses always want to offer a universal user experience across all their communication channel, that help strengthening their brand identity too and they also want to minimize the cost of the mobile app development. This is what results in cross-platform app development.

Types of Cross-Platform App Development

With the passage of time the application and software development tools and programming languages also got improved. Now a days there are several software programming languages and platform that allow software developers to easily develop cross-platform apps. The cross-platform app development is not only limited to the mobile application in fact the cross-platform software are very common on other platforms too. Any business would want to reach out to maximum audience, whether they use Android or iOS or any other platform. Your audience would always be divided, if we take the examples of mobile apps, the audience would be always divided in two significantly larger groups, the Android and the Apple. Developing separate apps means additional cost, slightly different user experience at each platform, sometimes even the design could differ too, and there are several other problems. Managing two different teams or vendors is also hectic and increase the operational cost. Due to these reasons businesses love the idea of building a universal mobile app that can run on both platforms, Android and iOS.

Here are some examples of different cross-platform app development methods:

Hybrid Mobile App Development: The hybrid mobile apps are developed using web technology such as HTML5 or JavaScript. The apps are built on a development platform which puts native wrapper around the app to make it compatible with supported platforms.
Progressive Web App (PWA) Development: The PWA or progressive web apps are built as a website but behave like a mobile app. The PWA are exclusively built to take advantage of the native features without requiring the user to download the app locally.
Rapid Mobile App Development (RMAD): The RMAD or rapid mobile app development is done via no-code mobile app development platforms. Usually used for internal or small mobile apps with limited functionalities.
Universal Apps: The universal apps are build using a universal codebase for multiple platform to make an app or software able to run on all required operating system/devices and platforms. The Windows Universal Apps are the example of universal app development method.

Businesses in Dubai and all around the UAE are eager to enhance their offerings to the customers for the sake of better experience and higher productivity. For that businesses offer multiple self-service solutions and enable their customers to communicate via multiple different channels. For example, instead of visiting a real estate office, you can upload the document through the smartphone apps via in-built scanning feature that can utilize the device camera to scan a document. There are hundreds of different features that businesses in UAE are utilizing to enhance the customers’ mobile experience. That is what fueled the cross-platform app development trend in past few years and we are witnessing a rapid growth in this trend which might remain growing for many more coming years in future.

Benefits of Cross-Platform App Development

The cross-platform app development can literally cut your efforts to half, the businesses don’t have to deal with different teams and they don’t have to pay twice for the same app for different platforms. This not only reduce the initial cost but it also help reducing the operational, maintenance and upgrading cost as well. It makes management simpler and more convenient. Here are some key benefits of cross-platform app development which distinguishes it from traditional app development methods:

Reusable Source Code: The cross-platform app development allow using a single codebase which eliminates the need of writing different codes for different platforms. Using a single codebase reduce time, efforts, bugs, and simplify the app development process.
Quick Development Time: Due to reusable code and single codebase the development work is already cut short, furthermore the designing process also become simpler as there is only one UI design which significantly reduce time required to develop cross-platform apps.
Cost-effective:As there is no need to develop separate apps for separate platforms, the develop cost is very less for cross-platform app development. Furthermore the maintenance and upgrade cost is also very low as business will have to manage only one team/vendor for all platforms.
Wider Reach: The cross-platform app development allow businesses to reach out to a wider audience who is using multiple platforms. Thanks to the single codebase the cost of reaching out to multi-platform based audience is also very less comparing to native app development.
Easy Marketing: Since there is only one app that has to be tested and launched, the businesses need very less efforts and time to test and launch the apps. Collecting analytical data and customer feedback to measure the success is easier and relatively simple.
Consistency: Since the cross-platform apps are developed once the UI (user interface) and UX (user experience) is also designed once. It means the cross-platform app development offers uniform and consistent customer experience on all supported platforms.
Quicker Upgrades and Customization: Since the cross-platform apps are developed on a single code base and then wrapped in the native framework to support multiple native platforms, all the upgrades and customization has to be done once and it will reflect on all platforms.

The cross-platform app development allow businesses to build mobile apps for both Android OS and Apple iOS fairly quickly and with less cost and efforts. Quicker updates and customization also ensures businesses remain up to date and competitive. These are some of the major benefits of the cross-platform app development. The business needs varies so does the solutions, however most of the times the cross-platform app development is the smartest approach to develop reliable apps and software.

Conclusion

The technology is evolving and improving on a rapid pace, which give rise to new trends and sometime a complete transformation in a particular industry. The mobile app and software development has become an integral and essential part of the modern day businesses. Businesses in Dubai and all around the UAE are putting tremendous efforts to maximize the customer satisfaction and to achieve the higher productivity and performance. When it comes to software development or mobile app development, there are several approaches which can fulfil the needs of the business. However, in order to maximize the ROI of a project the business will have to take the right route. The cross-platform app development have become very popular in past few years. It is due to the shift in market trends, growth in the business needs and significant improvement in the app development and software development technologies, platforms and programming techniques. The cross-platform app development is gaining huge momentum and we are witnessing the same growth for a few more coming years.

In this blog we have discussed the basics of the cross-platform app development. If you want to learn more about the subject or if you are looking for a cross-platform app development, feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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November 22, 2022

Why Does Dubai Need Real Estate Software Development in 2022?

The real estate sector in Dubai or in fact anywhere else in the entire UAE is one of the most dynamic and fast-moving sector. The growth rate is going up, the transformation is happening everywhere, the competition is also raising. As like any other industry the real estate also adopted digital technologies. Here in UAE an average consumer is very well-versed with the technology, they appreciate a digital interaction and like the convenient and agility the digital has to offer. The real estate sector have started implementing digital solutions to improve its customers’ experience and to boost the productivity of the internal processes. The Dubai has always lead the way to technology and innovation. Recently the GITEX 2022 was a remarkable technology show held in Dubai. Such shows and exhibitions are common and also a great way to introduce the public with modern technologies. That is why the Dubai and in fact the entire UAE is relatively much more advance in technology than any other region in the world.

The tough market competition, skyrocketing customer demands and ever-changing trends require a highly pro-active approach and strategy. That is why the businesses start relying on software and digital tools to maximize the productivity, profitability and the growth.Businesses across all industries are transitioning from business oriented to customer oriented models. This means that the customer experience and customer satisfaction are the most important factors for the success in present day. There are two different types of the software development, the first is to purchase a ready-made software which is called commercial off-the-shelf software (COTS) and the second is to hire a software development agency who design a customized tailor-made real estate software for you. Each deployment method offers different pros and cons, however, the custom real estate software development have gained huge popularity in Dubai and all around the UAE.

Why Businesses Needs a Real Estate Software

The reason why businesses prefer customized solution is that it provides them an exclusive solution which is specifically made to address their unique problems and to support their internal unique/different practices, processes and workflows. Since past few years the market standards and the customer trends have been changed a lot. In fact the real estate business and its practices have completely transformed. Which, on one hand offers great support and help for both businesses and the tenants. The convenient, efficiency and efficacy also makes management processes more complex and difficult. Whether it is a customer relationship management or an enterprise resource planning and performance tracking, the modern real estate operation is extremely difficult without utilizing any digital tool. Especially in 2022 when the digital interaction, high-performance, and data is the key to success.

Real Estate Software: Boost Marketing and Conversions

These days the marketing and communication is extremely important for the real estate businesses. In Dubai and all around the UAE the common trend is to look up at the internet and check the websites. These days everyone is busy, no one have enough time to visit 10 or 20 properties before making a decision. But if you are surfing the website, you can check out as many properties as you want. The real estate software must include website management tools, which help them to publish the vacancies at the website and keep them more accessible for the users. Real estate businesses can publish a lot of useful information on the website which can be very helpful in increasing the conversion rate. These days the website is contributing a lot in real estate conversions. People tend to look up on the website, short list the good properties and then compare them online, after that they might decide to visit just a few best properties and most likely to select any one of these.

That is why the website is a crucial aspect of the modern marketing and communication strategy for a real estate business. The real estate businesses in Dubai and all around the UAE invest a lot of time, efforts and money in digital marketing. The real estate website is a very valuable asset for the business, it can not only create a lot of leads and conversions but it can also be used to offer several services. Moreover the search engine optimization or SEO and the social media marketing efforts can help real estate businesses in boosting their marketing and conversions. The real estate website can also be integrated with the mobile applications and businesses can offer mobile apps to advertise their available vacancies and to offer several services. The websites and mobile apps can also be used to offer multiple services, for example, the real estate businesses can improve the customer experience by offering them to easily upload their document via the website or smartphone app, and hence they don’t have to visit the office. Such features help improving customer experience and boost sales and conversions.

Real Estate Software: Application and Document Processing

For any real estate business in Dubai and anywhere in UAE the biggest challenge is to process the document, tenant screening, making agreements, and regular document updates, etc. These are always time consuming processes. These processes can completely ruin the customer experience. The customers will have to come to the real estate office or branches, they will have to wait in the queues, they will have to go through manual processes. Most of the time the longer wait time and queues are very harmful for the customer happiness and customer experience. Furthermore the manual processes are prone to human errors and repetitions. In some cases the customers might have to visit multiple time to sort a small issue. However, with the real estate software these services can be offered via online and smartphone mobile applications. With the smartphone application and the website, the document upload is fairly quick, the customers can do it anywhere, anytime. This can significantly enhance the application and document processing experience and boost customer happiness.

Real Estate Software: Management and Maintenance

For any real estate business the customer satisfaction and customer retention is the most important task. The customer retention is driven by the customer satisfaction and the customer satisfaction can only be achieved, if you offer your customers the high quality services and happy experience. For that the facility management and the maintenance services it is important to keep track of the employees and the customer requests. For that real estate businesses use multiple methods. However, a real estate software can offer a highly efficient framework to improve the management and efficacy of the maintenance department. The real estate software can provide dedicated portals or smartphone applications for both the customers/tenants and the maintenance staff. The customers can simply open the smartphone app and file a complaint, which can be forwarded to the managers, and even the maintenance staff.

For example, if the complaint is related to electrical work, and an electrician is nearby, they can immediately receive the complaint and act on it. The complaint management also become easier with the real estate software, as it offers a dedicated module for the complaint management and maintenance requests. The real estate businesses can significantly improve the customer happiness and experience with the features offered by a real estate software. For example, the managers can fully track each complaint, when it was filed, how much it took the staff to respond to it and solve it, etc. All such information help management improve internal processes and enhance customer experience. With the help of the automation, the management also become relatively easier and more effective. For example, in case of a complaint, the relevant staff, the service agent, the manager and any other relevant person can get the notification. The staff tracking enable managers to utilize resources more efficiently and maximize the efficiency, which results in quicker resolution and better customer/tenant experience.

Real Estate Software: Significantly Improve Internal Processes

The real estate software is also sometimes referred to as a property management system. Basically the real estate software is a complete solution that provides a full-fledge digital solution for all real estate business’s needs. Basically the system is built using modular approach. Different business functions are managed using different modules. The real estate software development in 2022 has completely transformed. Now a day’s most of the businesses want a customized real estate software. The customization not only help introducing innovation and modernization, but it also provide a great competitive advantage. The real estate accounting team is always busy, there are several customer to follow up for payment, several new registrations, many disputes and much more. However, with the help of the real estate software, the business can even offer online payments, which makes it easier for the tenants and customers. Moreover, the staff can set reminders, alerts, and auto notifications for the pending invoices, etc. All these features can significantly improve the internal processes and efficiency of the business.

The real estate software also offer a very flexible integration mechanism which enable businesses to manage and maintain a central information system which help businesses streamline the flow of information and help them improve internal processes. The real estate software can be integrated with website management tools, smartphone apps, online customer/tenant portal, complaint management system, CRM, accounts and finance, maintenance and facility management tools, marketing and communication tools and much more. The integration drives efficiency and let real estate businesses to have a great competitive advantage by leveraging the inherent automation abilities of the digital software and solution. The real estate software not only improve business processes, but it is a great tool for monitoring and tracking the performance of the business. In case of multi-branch scenarios, the head office can get full control, authority and real-time updates from all connected branches. All these features help real estate businesses improve their internal processes and productivity.

Real Estate Software: Data Security and Backup

The biggest problem with the manual data is that it is usually in form of files and papers, which hare organized in offices. However, they are physical papers they can get damaged, aged and misplaced. This can be very uncomfortable for both the staff and the customers. However, the digital real estate software keep all data in digital format, the staff can easily access all customer data by simply inputting their Emirate ID card number, registration number or any other ID number. The customer data is stored in digital formats which are easy to access, secure and easy to store. The real estate software not only offer features to easily organize and store the data but it also offer integration which enables it to push or fetch data from other databases, software and tools. For any digital system, it is easier to setup data backups, usually the data backups are at a different place, cloud or in offline storages. The system automatically backup customer data and any other data that is relevant to it at secure servers. On top of that the management have full control over data authentication and access, every employee can access the as much data as they are allowed to, no one can get any details other than what they need to ensure better data protection and security.

Conclusion

The real estate business is becoming much more sophisticated and complex over the time. Businesses need a very proactive approach to assure success. The skyrocketing customer demands, growing competition, and ever-changing market trends are constantly posing threats to the business-customer relationship. In real estate there are several factors that can make or break customer experience. Happy customers are a key to growth and long term success. The real estate software also help businesses improve their internal processes and let them leverage the digitalization and automation to further enhance their productivity and performance. There are several different functions that are crucial for the business such as the maintenance and the marketing functions. Usually these two departments are separate, however, with the real estate software the management can get the real-time information from both teams in a single dashboard, which increase their vision and help them make more informed and better decisions.

The real estate software have become an essential in the modern era of real estate. In 2022 and for several coming years the real estate software will continue to evolve and stay relevant. RSI Concepts is a leading customized real estate software development agency in Dubai, UAE. If you want to learn more about the subject or if you want our help to develop and deploy a real estate software for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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November 21, 2022

Top 5 Trends that will Change Performance Management Forever

The performance management is a crucial business process. It is extremely important for a business to align all its resources with its goals and objectives. The performance management help businesses unlock the true potential of its employees, teams and departments. The performance management help businesses in establishing a high-potential workforce to ensure maximum productivity. Maximum productivity means high profitability and long-term sustainable growth. Another most important aspect of performance management is the employee retention. The businesses can’t retain an employee if the employee is unsatisfied or disengaged. The performance management help managers motivate the employees, increase their engagements, provide them opportunities to grow and develop themselves. When employees are motivated and happy with their job they tend to perform excellent. Here in Dubai and all around the UAE the market conditions are very favorable, the government policies are supportive, and it is very easy to startup a new business. This lead to higher competition, which makes performance management even more important.

The performance management is not a new thing, it was a very old processes and businesses are applying these methods since the early ages of modern business. However, it has been continuously evolving and improving. The modern day performance management is heavily relying on technology based software solution which help businesses improve the process and make it more efficient. The digital performance management system or software help managers easily and quickly do the reviews and evaluations, earlier this took a lot of resources, time and efforts. This also enable businesses to conduct multiple performance reviews and evaluations in a year. Furthermore, the performance management software or PMS helps automating several steps, it provide a well-structured framework which makes it even more efficient. The performance management systems allow businesses to adopt to modern methods and trends. The performance management have become a highly advanced and sophisticated process, however, it is still evolving. Businesses might think how they could adopt to the most modern and effective performance management methods and tactics, in this blog we will discuss top 5 trends that will serve as a foundation for the modern performance management in the future.

Performance Management Trends: 1. Continuous Performance Management

Businesses in Dubai and all around the UAE or in fact all around the world have realized that the traditional performance management is losing its impact and is no longer viable. Another drawback of traditional performance management is that it is a manual process, it requires a lot of resources, efforts and consume a lot of time too. Usually the traditional performance management have once a year evaluation or at most twice a year, which is not enough. The manual methods lack transparency, and cause employees to lose trust on the system as well as the business. Then the bias and favoritism is also a very impactful factor which can completely undermine the benefits of the performance management. That is why a continuous performance management system or agile performance management has started replacing the traditional performance management. The continuous performance management have more frequent reviews, evaluations and discussions.

Most of the business in Dubai and all around the UAE prefer performance management activities once in a month. However, some businesses do it on weekly bases and some do it on project bases, which is usually less than 3 months. The modern businesses are very dynamic, fast-paced and required to respond to the continuously changing market and customer trends. Businesses need agility to grow and be competitive in the market. This require a continuous monitoring mechanisms which can provide up-to-date data. The continuous or agile performance management also help managers to quickly identify a problem or if someone loses the focus or get off the track, etc. the manager can easily identify such issues and take actions to ensure all resources align with the high-level organizational goals and objectives. More frequent discussions, one-to-one meetings and reviews boost employee engagement. Employee engagement is an essential ingredient for the better performance.

When employee are engaged and connected with the business they tend to perform well. It also help them align with the high-level organizational goals and objectives and it also help managers to improve communication. The continuous or agile performance management also encourage collaborative goals and objectives setting, which itself is a great method to boost employee performance. These are some of the main reasons why continuous performance management is getting popular and this trend will continue for several coming years. The continuous performance management also provide real-time performance data to the higher management and strategy makers, it gives them a chance to correct course and remodel their objectives as per the current scenarios. In general the continuous performance management increase the readiness of the organization to deal with incidents, disruptions and unexpected scenarios.

Performance Management Trends: 2. Collaborative Goals & Objectives

For any performance management strategy the goals and objectives are the most important and crucial part of it. Traditionally the high-level organizational goals and objectives are set according to the mission and vision of the business. Then these goals are scaled down up to the individual level. The managers set the goals and objectives for the individual employees, and make plans for them. However the modern performance management system also include the say of the employee in the goal setting process. It is important to understand their point of view and let them participate in the vital decision making processes. There are several benefits of including employees in the goal setting process. The collaborative goals and objectives are more likely to be achieved. As the employees were agreed with the managers in setting up a particular goal or objectives, they feel more responsible for completing it. These methods increase employee engagement, give them more trust and help bridging the gap between the strategy and implementation.

Another great advantage of collaborative goals and objectives method is that it allow managers to acquire a deeper insight of the employee performance, their capabilities and the actual situation on the ground. When the managers and employee discuss the high-level organizational goals the employee knows what is to be expected from them in order to achieve company goals. Most of the time managers are not fully aware of the employee situation, the limitation and obstacles they might be facing, only the employee knows very well what they can achieve. But important thing here is to understand that the goals shouldn’t be too easy to achieve, they should be challenging but realistic. If a goal is too easy, then it might not produce enough value, if it is too hard or extremely difficult, then the employee might not even attempt to complete it. That is why the collaborative goal setting process is a great method to help managers achieve a balance between the value and the attainability of the task. The collaborative goals and objectives tend to produce the maximum value and help achieving high performance and efficiency.

Performance Management Trends: 3. Employee Engagements

The employee engagement is basically the emotional attachment or connection that an employee has with the business and its goals. It is easy to understand why the employee engagements are considered to be the most important factor in performance management. When an employee is emotionally connected to the business and its goals, they will behave differently, they will take more responsibility, the will get motivated and work harder, and they will become more efficient. There are several factors that help increasing employee engagement and there are several factors that could distant employees from the business. The employee engagement begins with communication, if there is no effective communication between them and the manager they will feel disconnected from the system. It is important to establish a healthy two-way communication channel between the employee and the managers. The best way to do is to increase the one-to-one discussions and meetings.

The recognition and acknowledgement of the good work is one of the best way to increase employee engagement. A positive constructive feedback can significantly boost the employee morale and encourage them to perform well. The managers should focus more on meaningful feedbacks, such as if an employee showed a great performance at some task, the managers will appreciate them. But it is also important to explain them the impact of their good performance/achievement on the high-level organizational goals, team objectives, and their personal development. Furthermore the employee engagement can be increased by gaining their trust. The managers should communicate the high-level organizational goals and objectives with the employees, they should explain them why these goals and objectives are important, and they should allow the employees to come up with their own goals and objectives that they think will produce some value aligned with the company goals and objectives. Such activities and discussions can significantly boost the employee engagements.

Performance Management Trends: 4. Digitalization & Automation

The traditional performance management is a manual process, it requires a lot of time, efforts and resources. That is the reason the conventional performance management is done only once or twice a year. However, the modern performance management heavily rely on digitalization and automation which makes it quick, low-cost, and an easy task. The modern performance management system is based on a software. The performance management software is an AI (Artificial Intelligence) based application with smart analytical algorithms which makes it more effective and convenient. The modern IT infrastructure is usually based on a centralized information system which is linked with almost all other digital systems. The performance management system can integrate with other systems and get valuable performance data automatically. This digitalization and automation simplify the performance management and make is easier for both the managers and the employees.

It also provide a structured framework for communication, reviews, rewards and development programs which further enhance the effectiveness of the performance management program. A well-organized performance management system not only boost the outcome but it also help dealing with several inherent performance management problems and obstacles. For example, a structured communication framework facilitate one-to-one discussions and review processes. The digital data inputs enhance the accuracy and transparency of the system. The performance management software provides dedicated dashboards for different user groups. The senior managers can conveniently view the performance data at their dashboard, similarly the line managers, and even the individual employees can view their progress in real-time on their dedicated dashboards. Moreover some businesses also enable visibility for peers, other teams and even departments, to encourage competitiveness. The digitalization and automation make performance management more convenient and effective.

Performance Management Trends: 5. Project-Based & Contextual Performance

The project based performance management and evaluation is a relatively new concept. The project based performance management is s two-step process, the first step is to monitor and measure the performance in real-time which is done after the completion of a project or after achieving a milestone. The second step is almost similar to as the traditional performance management, the annual review. Thus the project based performance management includes both micro view and macro view. Most of the time when the annual reviews are conducted it is very hard for the managers and the reviewers to remember the performance for a project that was completed a few months ago. That is why the project based feedbacks and reviews are recorded. With the modern performance management system the project-based performance management has become simpler and convenient. The project based performance is rapidly gaining popularity among all business sectors.

The modern performance management leverage the technology. Which makes the performance management very convenient and less expensive and it also provides businesses a chance to adopt continuous or agile performance management. The modern performance management is transforming into a more context based evaluation process. Because there are several factors that can impact the performance of the employees, especially the external factors that are not visible to the managers. For example, if someone is having some problem at home, or if someone is having some other personal matter which is not letting them focus on their work and so on. These factors can have huge impact on the employee performance. But as soon as those problems are solved the performance resumed gradually. That is why the project based performance management include the employee performance at every milestone, project completion and also at the end of the year to improve the accuracy.

See More: 5 Challenges in implementing Performance Management System

Conclusion

The performance management is one of the most crucial business process. Businesses need to build a strong workforce in order to gain competitive advantages. The skilled and high-performing workforce is not only about recruitment, but it take continuous nurturing and gradual improvements which results in the brilliant and efficient workforce. The performance management is a tool that help businesses improve the employee performance. The modern day performance management system utilize technology and make the process simpler, easier, less expensive, semi-autonomous and very convenient. The digital system is very capable and it can automatically collect valuable performance data from various other systems and central information center. In this blog we have covered top 5 trends that are most likely to shape the future of the performance management. If you want to learn more about the subject or if you want our help to implement a very cost-efficient tailor-made performance management system, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and someone will get in touch with you soon.

Check out this: Why customized CRM Software is better than Off-the-shelf Solution?

November 14, 2022December 21, 2022

5 Challenges in implementing Performance Management System

The performance management process have become very complex and sophisticated over the time. Often the HR and the employees both got confused with the performance management processes. Businesses use a lot of methods and tools to monitor and improve the performance. The performance management is one of the most crucial business function, it help businesses understand their strengths and weaknesses. Businesses can highlight flaws and weak points which help them grow. A successful performance management can provide a greater competitive advantage. However, we have noticed that even some of the very large companies and businesses in Dubai and all around the UAE are not effectively utilizing the performance management. Hence, they are unable to work at the full potential which slows their growth and it also have financial repercussions too.

It is not that the HR or the management doesn’t have the knowledge of the performance management, but most of the time they are not doing it right, sometimes just few minor mistakes could have larger and long term impact on the performance of the business.Here in Dubai and all around the UAE businesses usually prefer a digital performance management system/software which is far better than the traditional manual performance management and appraisal processes. There are two major reasons of moving away from the traditional methods and adopting to technology based modern performance management practices. First is that the manual performance management is a very time and effort consuming process, the second is that the traditional annual reviews are losing their impact, as the more rapid changes in the markets, trends, customer demands and competition demands a more frequent and continuous performance management.

However, adopting to modern solutions is also not an easy task and that is the reason why most of the businesses made mistakes in implementing a modernized performance management system. In this blog we will discuss what most common challenges a business face when they implement a modern technology based performance management system and software solutions.

What is a Performance Management System?

The performance management system is basically a very powerful AI based software application that help businesses implement the modern performance management strategies to make the individual employees and the entire business more effective in achieving the high-level company goals and objectives. The performance management system help providing a complete framework which facilitates the performance management activities and processes. The performance management is a process that enables gradual and consistent improvement and make businesses more efficiency and capable. It help management lift up employees, groom them into leaders, train them to acquire better knowledge and skills, and help improving the entire workforce. This gradual improvement lead businesses to achieve their long-term and short-term high-level organizational goals, objectives and vision.

Challenges in Implementing Performance Management System: Customized Software

One of the biggest challenge in implementing a performance management framework is the selection of the software. Usually there are two types of software implementation, one is commercial off-the-shelf software also known as COTS, and the second is customized software development. The customized software development is the best approach for the performance management software implementation. The COTS are designed for masses, hence are general purpose, and usually follow the industry standards. Whereas the customized performance management software is a tailor-made solution that is exclusively designed for the business keeping in mind their needs. The customized performance management system not only fulfill all business needs but it have very low impact on the organization. It integrates seamlessly within the existing environment.

The performance management system tend to integrate with existing internal systems, tools, databases and central information center. This allow the performance management system to collect data automatically from the relevant sources. The automation reduce the human effort and make the performance management process simpler and convenient. Furthermore the customization also allow businesses to make the user interfaces more intuitive and customized which make system more user-friendly. Furthermore for different businesses the performance management process is different, their needs and priorities are different, hence the customization allow them to focus more on their important things and maximize the usability of the performance management system. The customized performance management system is also cost-effective and tend to have longer lifecycle than the COTS.

Challenges in Implementing Performance Management System: Goals & Objectives

After deploying a customized performance management system or even a COTS app, the first and most important step in performance management is setting up the goals and objectives. The most common problems in setting up goals and objectives is the over-ambitious goals and unrealistic or extremely difficult to achieve objectives. Another common problem with the smaller and mid-size organizations is having too many goals which unfortunately distract the employees from high value goals. Too many or too difficult goals will disconnect the employees form the goals and most of the times result in stress, lack of interest, hopelessness and frustration among the employees. The best approach is to have fewer and realistic goals. The individual goals should be aligned with the team’s goals, department’s goals and the high-level organizational goals and the high-level company goals are always aligned with the company vision, mission and values which also known as VMVs.

The performance management system provides a complete framework for the goals management. It enables businesses to implement SMART framework to set goals and KPIs. The SMART stands for:

Specific: Should be simple, logical and of high value
Measurable: Should be quantifiable, easy-to-understand and motivational
Achievable: Should be attainable given the availability of the resources and circumstances
Relevant: The goal should be relevant to the employee, his/her job role, capabilities and skills
Time bound: So the employee knows the timeframe to accomplish a goal

The goals and objectives both can be set using the SMART framework. The employee will understand what they have to accomplish, this will clear their mind and let them focus on the most vital goals and increase the value of their contribution. The fundamental of performance tracking is to define a goal in a way that it can be translated to a measurable and quantifiable matric. The goals and objectives should be realistic and achievable in the given environment and circumstances. The employees’ skills, experience and knowledge should align with the goals and objectives. The employee should know when their progress will be evaluated so the goals should be time-bound.

Challenges in Implementing Performance Management System: Evaluation & Feedback

The biggest problem with the traditional performance management systems is that the employee evaluation is based on manual feedback. Traditionally the employee evaluation and feedback is done once in a year which reduce the quality of the outcome. Most of the time the reviewer tend to consider only the most recent performances and some prominent events within the year. It is because we as a human can’t remember everything, if a managers is reviewing a team then it is nearly impossible to remember everyone’s full year’s performance by the end of the year. This results in lack of trust on the system and also on the managers. Furthermore the human emotions are also a huge factor, which results in favoritism and bias. Which further crumble the trust of the employees on the system. That are some of the main reasons the employees and most of the managers also not trust the traditional methods.

However the employee performance management system provides a complete framework to collect feedback and schedule one to one meetings between the employees and the managers. This also help increasing employee engagement and fill the communication gap. Furthermore the performance management system provides dedicated dashboards which help collecting more untraditional performance data and also improve the communication. The well-organized performance management process also eliminates several other problems. It also allow managers to easily conduct the reviews, which makes it possible to evaluate employee via this performance management system. Furthermore the performance management system also provide real-time performance data, which help managers to get instant updates and take actions if needed without any delay. These features help businesses significantly improve the effectiveness of the performance management system.

Challenges in Implementing Performance Management System: Rewards & Development

Reward and employees’ personal development is one of the most important part of the performance management system. These two are the major contributor of the employee turnover. Employees who don’t find reasonable personal development program and adequate acknowledgment they tend to lose interest in their job and are most likely to leave. It is very frustrating for the employees to not to achieve something and keep working on. No or very less appreciation will detach employees form the business, which have very bad effects on the employee performance. No employee development plan will give them an impression of getting stuck at a job which doesn’t add value to their career or personal skills and knowledge. The traditional performance management methods lacks transparency and accuracy, which reduce the impact of such efforts made by the management and demoralize employees.

A digital performance management system can effectively eliminate the poor accuracy and increase employees trust. However, it is not easier to achieve, that is why the performance management system provides a full framework to appreciate the employees in form of rewards, acknowledgments, bonuses, incentives and other perks. Due to autonomy and a better employee review and evaluation process, the employee start trusting it and get more engaged and attached with the business. Employee happiness and engagement can boost the performance. The performance data also help management in planning different training and employee development programs. The semi-autonomous mechanisms for reward and compensations also help increasing employee trust over the management and the system. That is why it is important to setup employee development and reward programs in the system.

Challenges in Implementing Performance Management System: System Integration

Most of the time a business implements a modern performance management system and thinks that is it and it will somehow dramatically boost their performance and progress. However, that is not the case at all. A performance management system is a software tool, from the technical prospective it require a server environment to host its all AI based algorithms and source code. That is it. However, from the users’ point of view, the general trend among the world is that people tend to oppose any new major change in their routines. That mindset could cause a lot of problems. That is why it is crucial to implement a modern performance management system with a comprehensive user training program. Furthermore the performance management system should be fully integrated within your performance management practices and the workflows as well.

The performance management system offer a ton of customization facilities. Which can be very helpful, it is ideal that the business follow another popular tool as a reference for the UI (user interface) and UX (user experience). When the performance dashboard looks familiar it is much easier to train the employees and the managers to use it. The managers also require a lot of training before they become able to utilize the performance management system at its full potential. The performance management system must be integrated with the HR system/department. Only then the HR can ensure the business have a decent talent pool all the time. The technology itself will not going to improve the performance, in fact it is how you utilize the technology can make a bigger difference. That is why it is important that the business integrate the system within existing IT environment as well as it trains its managers and employees to be able to use it. This will increase the effectiveness of the performance management system and will help you reach your high-level organization goals and objectives.

Conclusion

A modern day performance management system is basically a very powerful software tool which help business in improving their performance management process and enable them to utilize it at its full potential. There is no doubt that the performance management system have become a necessity after the traditional performance management and review methods have failed the businesses and the employees too. The business can have a customized performance management system which could eliminate several implementation challenges. The integration and adequate employee training could also be very helpful in eliminating the issues normally associated with the implementation of a digital performance management system/software. RSI Concepts is a leading performance management system provider in Dubai, UAE. We are expert in offering very cost-effective tailor-made and customized performance management systems/software. If you want to learn more about the subject or if you want us to help you implementing your next performance management system. Please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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November 10, 2022

Golden Sands Hotel Acquired RSI Concepts iPad Stands

The Golden Sands Hotel Apartments was established 35 years ago and since then it has established a well-reputed brand name. The Golden Sands Hotel offers a variety of hospitality services to cater families, tourists, individuals and business travelers. The Golden Sands Hotel is located in a centralized location where the entire city can be reached easily. It offers both long term and short term stays for families, tourists, individuals and business travelers. The Golden Sands Apartments is very popular among local and international travelers and tourists. The reason behind this is the high standards and excellent services the hotel offers. For any hospitality business it is crucial to ensure customer satisfaction. In today’s modern world the customer trends and market standards keep changing on a rapid pace. For that businesses keep improving their services, deploying new solutions, technologies and applying innovative methods. The customer satisfaction plays a crucial role in any business’s success.

The Golden Sands Hotel is a customer-centric enterprise, where customers are prioritized over everything, their goal is to obtain maximum levels of customer satisfaction and customer happiness. The Golden Sands Hotel Apartment offers a variety of services to maximize customer satisfaction, such as fitness gym, cafes, pools, spa, etc. Recently they management decided to further enhance the customer experience at one of their spa. While in a spa a customer might have to sit there for an extended period of time. The management wanted to enhance customer experience while they are getting service in the spa. For that the management decided to offer iPads which can be used for both entertainment and work purposes. Watching your favorite podcast, videos, or listening to delightful music while the staff is working on your pedicure/manicure could have huge impact on customer experience.

However, when your customers are holding an iPad in their hand during the service, it could interrupt the service staff which had counter effects on customer experience and also create problems for the staff. That is why the Golden Sands Hotel approached RSI Concepts and asked us to provide a customized iPad stand which not only enables the customers to easily access and operate the iPads/tablets in a hands-free mode and also ensures that the staff have no problem with it. For that RSI Concepts offered customized iPad stands with adjustable height and rotatable holder arm. This stand allow users to use the iPads while relaxing on a chair at any position, the flexible arm and the adjustable height allow the users to use iPad in both portrait and landscape mode with fully hands free operation. The stand ensures no one getsdisturbed by it, the staff can perform their activities without the stand or iPad getting into their way and the customers can have a joyful experience during the service.

Here are the remarks of our Sales Manager, Ms. Maheen Waheed:

“The Golden Sands Hotel Apartment is a well-known and well-reputed hospitality brand in UAE. It was amazing working with the team and the management. The biggest challenge was to offer a product that can fully satisfy the needs. Thankfully we have successfully achieved the project goals and the customer experience was drastically improved. As we start receiving positive remarks from the customers from the day one of the deployment.”

We always feel proud of receiving positive feedback from our customers. The Golden Sands Hotel is a prestigious enterprise in UAE. It was truly an honor for us to serve them to their satisfaction and we will look forward to extend our services to support them for their future needs.

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November 10, 2022

Benefits of Using Modern Queue Management Software

Here in Dubai and all around the UAE the businesses are transitioning towards a more customer-centric business model. This is due to the paramount importance of the customer happiness and customer satisfaction. Now a days the customer simply have too many options, if you failed to delight them they will immediately shift to a competitor. That is what makes customer happiness even more crucial for a long term success. The customer waiting lines are not avoidable, no matter what businesses do they will have to deal with the queuing issues. The customer waiting lines frustrates your customers as well as your employees. The employees too will have to do more work, they get distracted from their primary tasks. Most of the times businesses will have to hire more staff to deal with large flux of customers and visitors. Which also raise the operational expenses. The manual queue management also have a lot of problems that can completely ruin the customer experience. That is why a digital queue management system is used, it not only help reducing the customer wait time, it also streamline customer flow, automates customer journey and enhance their experience.

What is a Modern Queue Management Software?

A modern queue management system is a combination of software and hardware components. The queue management software is a server side application which is hosted on an online server, in-premises data center, or in a cloud. The hardware is majorly different devices which are connected with the software. The key hardware components include digital interactive self-service kiosk or ticket dispensing unit, the digital signage displays and the audio announcement system. The software included a server based application which have all the algorithms used to perform decision making tasks in real-time. The software also provides a service agent dashboard, which help service agents in interacting with the queue management system and it can also help them performing service delivery tasks. The queue management software also comes with an administrative dashboard, which is a control panel for the entire system. The head office and the branch managers or any other relevant staff have access to these dashboards. Some advanced queue management systems also offer virtual queuing and queue management system smartphone applications.

The customers and visitors can sign-up for the queues using the interactive self-service kiosks, where they are asked to choose the desired service, then a ticket is issued with their queue number. They got signed-up for the virtual queues, which means they don’t have to wait in physical waiting lines, and allow them freedom to wait in the waiting areas and lobbies or anywhere they want. The queue management software is capable of automatically routing the customers to the relevant counter. Even if the service structure is very complex, the queue management system can accurately divert the customers to the required counter. In some businesses some counters are exclusive for some services, some offer a certain set of services only and so on, and this make queuing more complex.However, with a queue management system the customer flow is fully autonomous. The queue management system also help improving customer waiting experience and simplify customer journey. The queue management software can be integrated with other enterprise systems, databases and central information center which help adding innovative features to further enhance customer experience and efficiency. Here are some key benefits of a modern queue management software.

Benefits of Queue Management Software: Automates Queuing Process

One of the biggest benefit of a modern queue management software is that it has capabilities to fully or partially automate the entire queuing process. The customer sign-up for the queues is automated via a self-service interactive kiosk. The customer flow management is automated with the help of the AI (artificial intelligence) based algorithms. The queue management system can implement the entire queuing policy with more efficiency and efficacy. The queue management software can understand which all services are offered by the businesses, it can also learn which counters are exclusive for which services, this information help the algorithms to automatically divert customers to their relevant counter. On top of that there is no need for physical queues, all customers and visitors are signed-up for a virtual queue, which allow them to wait freely inside the premises. Even the queue management software can notify the customers via SMS and allow them more freedom to wait outside the premises as well if they want. The queue management system can also shift the customers form one queue to another based on the data it fetched in real-time from the system to achieve maximum efficiency. All this process is fully automatic and managed by the AI based in-built algorithms of the queue management software.

Benefits of Queue Management Software: Significantly Reduce the Wait Time

There many problems with the traditional, manual queuing process. The waiting lines are long, there are line jumpers, people always complaint and the staff found it very difficult to manage crowds. All these factors keep staff distracted from their primary tasks which further reduce the efficiency of the branch. However, with a digital queuing system the customer waiting time can be reduced. A modern queue management software is a very powerful tool, it is capable of monitoring the queues and customer flow in real-time and its AI based smart algorithms enable it to take autonomous decisions in real-time. The queue management software can monitor, control and improve each and every step of the entire customer journey from welcoming customers to taking them to the right counter and even requesting them for their feedback afterwards. The automation eliminate all human management related problems, the customers and visitors don’t complaint as they know everything is managed by automatic system and there is no favoritism, line jumping or any other influence of the staff on the customer flow. This also let employees and the service staff to focus on their primary tasks, which further improve customer flow and reduce the overall customer wait time.

Benefits of Queue Management Software: Improve Customer Experience

The reduction in wait time have very pleasant impact on customer experience. No one wants waiting, however, there will still remain some wait time which will vary on the bases of footfall at a certain hour in a day. A queue management software allow you to enhance customers experience during their journey at your business or branch. When a customer enters he/she is greeted by a self-service interactive kiosk machine, where they can acquire some information, provide some details and chose the service they need. Then the system issues them a ticket bearing their turn number in their respective waiting line. The queue management software comes with in-built digital signage tools, which enable businesses to play multimedia content on the large displays that are used to display queuing information. This media can keep customers engaged and reduce the stress of waiting. The queue management system can also estimate the wait time as soon as someone signs-up, based on the previous data and current customer flow rate. Knowing how much more you have to wait also help calming the stress of waiting.

The queue management software can also help employees in service delivery steps, which maximize their efficiency and reduce the time a customer will have to spend on a service counter. This also help improving customer experience. Since the customers don’t have to wait much thanks to the seamless customer flow, they reach to the counter in a much better state of mind. Which is very helpful for service agent to improve their interaction with the customers. The queue management software can also be integrated with other systems, which can be very helpful for the service agents in delivering a quicker and satisfactory customer experience. The queue management software can also utilize digital communication channels to alert and update the customers, which could be very helpful for the customers. Moreover there is always a multi-lingual audio announcement system, which keep announcing the next ticket number and its designated counter number/name. This also keep customers distracted and keep them busy, which reduces the sensation of waiting. There are several other features that can be utilized to maximize the customer engagements and reduce the stress of waiting. All these features help improving customer experience and ensures a higher level of customer satisfaction.

Benefits of Queue Management Software: Increase Customer Loyalty

The customer loyalty is one of the key factor which can ensure a long term sustainable growth of a business. The loyal customers tend to be a good brand advocate, they spread good words about the business which might also encourage others to make a purchase. The social media and digital channels have a great influence on the brand reputation and brand image, loyal customers tend to post good about the brand on their favorite channels with help improving online presence. Studies have shown that it is 5 to 25 times more expensive to acquire a new customer than selling to an existing customers. That is how the customer loyalty can impact a business. A queue management software help businesses improve the entire customer journey and every interaction. It can also collect data from each touch point which also help businesses to understand the customer journey and customer experience, on the bases of this understanding and the analytical data collected by the queue management software, the businesses can build more effective strategies and plans to ensure maximum customer satisfaction. Only happy and satisfied customers tend to be loyal, unhappy customers might never return.

Benefits of Queue Management Software: Improve Employee Efficiency

Managing customers, solving their problems, organizing physical queues, and avoiding crowed is a very time consuming task and requires a lot of efforts from the staff. This also keep distracting employees from their primary tasks and badly impact their efficiency and productivity. A queue management software not only lift a lot of workload from the employees but it is also capable of helping them with their routine tasks. The customer sign-up, virtual queues, automatic customer flow management, and a lot many more processes are managed by the queue management software automatically. When employees worked under balanced workload they tend to perform well. Furthermore the queue management system also provide in-depth employee performance data and KPIs. For example, the queue management software measures how much on an average an employee spend on one customer, how they performed while delivering different services, how many customers they served in a single shift, how much time they spend in pre and post service tasks, etc. All these details help managers develop effective training programs and let them make informed decisions for better resource management which can significantly improve employee efficiency.

Benefits of Queue Management Software: Collects Business Intelligence Data

The modern day business are heavily relying on information technology and data driven solutions. The data provides the information that are required to make better strategic decision that put a business on the success path. A queue management software is also a digital solution and it can offer a great wealth of the business intelligence data. The business intelligence data help businesses understand its customers, their persona, preferences, needs, expectations, and their voice too. The queue management software can capture analytical data form each touch point which help businesses to understand and evaluate the customer experience and customer journey. The queue management system’s analytical data also help businesses evaluate their internal processes, polices and strategies and help them highlight the areas of improvements. Moreover businesses can also collect direct customer feedback with the help of the queue management software. A modern queue management software comes with in-built customer feedback collection module. Usually businesses keep touch screens, tablets and interactive kiosks to collect the customer feedback data. Which further help them understand the needs and expectations of the customers. Hence businesses can utilize this data in their decision making processes to make more informed and effective decisions.

Conclusion

The queue management is a very crucial aspect of customer satisfaction and customer happiness. The customer satisfaction drives customer loyalty and the loyal customers provide a foundation at which a business can plan and achieve a sustainable growth and long term success. The queue management software is a very powerful tool with AI based smart algorithms that enables it to collect analytical and system usage data in real-time and make instant decisions to improve the customer experience. The queue management software track and monitor employee performance and KPIs, which also help businesses in resource management and planning. The queue management systems collect valuable business intelligence data which help businesses take informed decisions. The queue management software offer a central management system which enables the head office to monitor all connected branches in real-time and effectively implement their policies. RSI Concepts is a leading queue management system provider in Dubai, UAE if you want to learn more about the subject or if you want our help to implement a very cost-effective tailor-made queue management system, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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November 9, 2022November 9, 2022

RSI Concepts Designed the BMW iVision Circular Exhibition Stand for Dubai Design Week

The corporations and large enterprises are taking huge steps these days to minimize the impact on the environment and to reduce the carbon emission. Especially in the automobile sector, the key market leaders around the world are seriously considering options to build fully electrical vehicles. BMW Group is one of the major stakeholder in the automobile market all around the world. The BMW vehicles are known for their luxury, class, beauty, longevity and comfort. The BMW iVision Circular is basically their vision for 2040, they have introduced a few concepts last year. The BMW wants to achieve carbon neutrality, they are aiming to reduce the CO2 emission during the entire lifecycle of a vehicle. For that the BMW is adopting green energy technologies and changing its businesses practices to minimize the carbon footprint. The renewable energy, reduction in carbon emission and using recycled materials is the idea that lead to the new iVision Circular concepts.

Basically the BMW Group is focusing a lot on circular economy and is eager to utilize the recycled materials. The biggest advantage is that there is very less carbon emission and the secondary materials are produced by processing the waste, which also have positive impact on the environment. The Dubai Design Week is one of the region’s largest creative festival which host visitors and participants all around the world. The Dubai Design Week offers a glimpse into the future, and offer exhibitions and stands for the businesses and the visitors to allow them to express themselves and interact with each other. Such events are great for promotional campaigns. Different businesses occupy different spaces and showcase their abilities. This year’s theme is ‘Design with Impact’. Which focused on innovative ideas, eco-friendly materials, low carbon emission, sustainability and low impact on the environment. The BMW is currently focused secondary-first policy. They widely use recycled and reused materials which have far less impact on the environment.

These are the reasons the BMW is participating in the Dubai Design Week. The exhibition is known for attracting both professionals and technology enthusiasts from all around the world. Which help promoting the idea and concepts and raise awareness. The BMW Group decided to acquire an exhibition space where they can present their BMW iVIsion Circular car concept. The exhibition stand design should align with the brand image and should also be able to communicate the right message. RSI Concepts was approached to design and install an exhibition stand at Dubai Design Week. Several other interior designing companies allied, but only RSI Concepts’ idea got the approval of the higher management at BMW. Here are the remarks of our project manager, Ms. Maheen Waheed:

“It was an excellent experience. We had a great interaction with the management and team. In fact we both had a wonderful experience, and I believe that was the reason we successfully managed to deliver the exhibition stand in merely a week time. The schedules were very tight, but thanks to our teams who worked round the clock to make sure the timely delivery. That is the reason the customer response was more than satisfactory.”

Indeed the customer happiness is our primary goal at RSI Concepts. We always prioritize customer happiness over anything. It was a great experience working with the BMW team and we will look forward to have more such collaborations in future.

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