April 2023 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

April 25, 2023

How a Modern Queue Management System Increase Customer Satisfaction?

A queue management system is used to enhance customer experience and improve customer flow management at a customer facing environment. Whether it is a retail store, a bank, a healthcare facility, a government/public office, or HR department, the queue management system is widely used in Dubai and all around the UAE. With the remarkable progress of technology and especially the smartphones, the overall customer behavior and market trends have been changed. Businesses started focusing on the digital experience by offering online channels, social media, dedicated apps, interactive kiosks and much more. Above all the competition in Dubai and all around the UAE is increasing, which also paved way for many new industry trends. People themselves also become more adoptive towards technology and digital experience. Now a days if someone is going to visit a bank they expect certain things, such as an electronic queue management system, comfortable waiting areas, and a good environment. That is why the queue management system have become an industry standard for service sector.

The queue management system have travelled long way from being as simple as a paper/pen based system to a highly advanced AI (artificial intelligence) based system. A modern queue management system is designed on advanced technology platform which offer businesses a lot of innovative features and help maximizing the impact of the queue management system. The biggest advantage of a modern queue management system is that it help increasing the customer satisfaction which drives customer loyalty and customer loyalty have long-term impact on business growth and success. The customer satisfaction is placed on the top of business goals, as only happy and satisfied customers will keep doing business and that is not all, the satisfied customers tend to promote your brand as well. According to several studies it could be 5 to 25 times more expensive to acquire a new customer comparing to selling to an existing customer, and only happy and satisfied customers will do repeated business with you. That is why the customer satisfaction is always very crucial for a business. In this blog we will discuss how a modern queue management system help increasing the customer satisfaction.

Decreased Wait Time

Whenever we talk about a waiting area scenario there are always two wait times, one is actual wait time which is the real wait time and the other is the perceived wait time, which is usually a perception of our brain. When we face any such situation where we feel stuck, our brain become unhappy of it, hence the wait time which is actually less could felt longer. For example, the real wait time is 10 minutes, but the perceived wait time could feel like 20 minutes or even more. Only a modern queue management system with advanced features will help you to deal with both actual and perceived wait times. A modern queue management system streamlines customer flow, it automates several processes and continuously monitor each and every touch point throughout the customer journey. The queue management system automatically implement queuing policy and its smart algorithms can automatically control the route of the customers and direct them to the fast-moving counters to ensure the maximum performance of the entire branch or customer service center. Thus the customer wait time is reduced. Furthermore the queue management system offers a variety of features which keep distracting the customer during their waiting at the branch thus reduce the perceived wait time too.

Improved Waiting Experience

The customer’s waiting experience is an important factor that contributes to increase customer satisfaction. The customer waiting experience can be improved by adopting modern queuing practices. A modern queue management system allow customers to wait freely in waiting areas, designated spaces or even outside the branch. The customer’s waiting experience is improved by adding multiple distractions which also help reducing the perceived wait time. For example, every modern queue management system has in-built announcement and customer calling system. The announcements are made at a sound system and the data is displayed on a digital signage screen. The digital signage screens are the speakers are placed all around the facility to make sure every customers is in range. The frequent announcements keep customers distracted from the waiting, and keep them engaged. Furthermore the digital signage also regularly update queuing information and it can also play multimedia content to keep the customers distracted from the waiting. All these features can significantly enhance the customers’ waiting experience which greatly increase customer satisfaction.

Offer Multiple Check-in Options

The check-in is one of the most important aspect of customer journey. A modern queue management system facilitates the check-in by offering interactive self-service kiosks which are also used to dispense the tickets/token numbers. The customers are welcomed by intuitive self-service kiosk with multilingual UI (user interface) where they can chose the service they want, or they can put basic information. Based on their choice and the information they have entered, the queue management system later put them in the right queue, and make sure they end-up on the right counter. Furthermore there are several other options which can be offered, for example the modern queue management system also offer virtual queuing features. In virtual queuing the customers can sign-up for a virtual queue using any remote channel and without being present in the physical queue, they are signed-up for the queue. The virtual queuing offers Email, SMS, WhatsApp, Mobile Applications, Online Customer Portals, Website, Booking Portal, QR Codes and such features to offer multiple check-in options. All these features enhance customer experience and raise their happiness and satisfaction.

Quicker Service Delivery

In any customer facing environment the staff will have to face a lot of challenges. Especially if the queuing process is poorly managed, the queue management system is not good enough and especially during the busy hours, the staff will have to take the heat. They will have to deal with the waiting customers, heavy workload, and various other problems. However, when a modern queue management system is deployed, it significantly reduce the problems and enhance customer experience. The queue management system automatically improve customer journey, it help reducing the impact of waiting and keep customers calm. In the meantime the queue management system can automatically route and reroute customers based on the real-time queuing data. This way it can perfectly balance the workload of the employees and distribute the influx effectively and efficiently. When employees work under a balanced workload and most of their distractions are removed, they can easily focus on their primary tasks, hence their performance is significantly improved. Furthermore the queue management system is a very capable tool which can be integrated with other systems, tools and databases. This ability allow queue management system to help service agents in the service delivery process as well which can greatly improve their efficiency and performance. Hence the service delivery process become much quicker, reliable and a better experience for the customer which increased their satisfaction.

Business Intelligence Data Collection

Another great feature of a modern queue management system is to collect a variety of business intelligence data throughout the customer journey. The queue management system capture customer behavioral data, their preferences, and it records the queuing data. The employee performance data and KPIs are also recorded. The business intelligence data is stored and analyzed by in-built analytical tools to draw conclusions. The managers and decision makers can also prepare actionable reports based on the business intelligence data gathered by the queue management system. The data will let management understand basic trends and some sophisticated details to understand customers’ behavior. This knowledge will help management to improve their queuing policy and help them in resource planning and management to ensure maximum performance and efficiency of the branch. The modern queue management systems also collect customer feedback using multiple integrated channels and on-sight touch screens, tablets of interactive kiosks, etc. The customer feedback data further improve their understanding and help them cater to the needs of the customers to maximize the happiness and satisfaction. The business intelligence data help improving the queuing process and it also help improving the customer experience which significantly increase customer satisfaction.

Conclusion

The customer satisfaction is considered to be the key to long term success. A business can never grow without having a loyal and satisfied customer base. All service-based businesses know that the customer facing environment could be very challenging and ensuring customers’ satisfaction could be extremely difficult. That is why businesses have always implemented some kind of queuing policies to improve customer experience. A modern day queue management system is a great tool which is built on AI (artificial intelligence) based smart algorithms and can take decisions on its own by analyzing the queuing data in real-time. The queue management system keep your customers distracted from the waiting while they are waiting in the waiting areas, which help enhancing their waiting experience. All these features help improving the customer experience and increase customer satisfaction. The queue management system also collects customer feedback and business intelligence data which help management understand market trends, customer behavior, their preferences and provide them with in-depth understanding and knowledge of customers’ mind, desires, expectations, needs and liking/disliking.

This knowledge can be used to improve future policies which could be very helpful for long term growth and success. In this blog we have discussed how a queue management system can increase customer satisfaction, if you want to learn more about the subject or if you want our help to implement a modern and customized queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Queue Management System for Trucks and Logistic Centers

April 24, 2023

Best Web Development Practices for Healthcare Businesses in Dubai, UAE

Over the time the websites have evolved a lot, from being a simple online brochure to becoming a fully integrated business development and communication platform. In fact modern entrepreneurs have turned websites into multi-billion businesses and so on. Businesses here in Dubai and all around the UAE are proactively working on their online and digital strategies. The healthcare sector is no exception, in fact the healthcare sector have adopted many online technologies to enhance the patient experience and operations. The website is one of a major tool that is used to benefit both healthcare businesses and patients. The healthcare industry is different from other industries, it have some specific needs which patients/users expect from the website to have. The healthcare website is not only about to facilitate the appointment booking process, in fact it is used to provide useful information. People tend to look up in internet for symptoms, to seek advice, and to search for a specialist or healthcare facilities. That is what makes healthcare website more crucial and important.

Over the time the web development practices have also changed and become more sophisticated. Especially when it comes to develop a healthcare website, it could become very confusing. Here in this blog we will list the best web development practices for the healthcare businesses in Dubai, UAE.

Best Healthcare Web Development Practices: Quality Content & Up-to-Date Information

For any business website whether from healthcare or any other industry sector the purpose of the website is to either enable the user to make a transaction or to acquire useful information. Especially in case of a healthcare website when a user arrives at a hospital’s website, they are most likely to look up for some information or they will seek to book an appointment. That is why it is important to publish useful content and up to date information. Most of the time businesses just focus on marketing material and do not publish informative content or materials that can increase knowledge of their audience and provide them with useful help to solve their problems. Now a days the pictures, info-graphics and videos are very popular among ordinary audience, same is the case with the healthcare sector. It is crucial that you consider this strategy while developing your healthcare website and integrate a powerful content management system which allow you to easily upload and publish content on your healthcare website.

Best Healthcare Web Development Practices: Simplify Navigation and User Interface (UI)

The website navigation and user interface are the two key components that determine the user experience on any website or software tool. Most of the time when people seek medical attention or have a need to consult a healthcare specialist, they are in a bit of hurry, which is why the navigation and the user interface (UI) of healthcare website must be simplified and fine-tuned to support easy accessibility features to ensure the patients will get a flawless user experience. The website navigation is its menus, links, and clickable areas which lead users to internal pages or other features. The UI is majorly the structure of the page, different design elements, the typography, and even the color schemes are also part of the UI. The user journey should be defined beforehand and then the navigational structure and the UI should be preparedto support different user-case scenarios.For example, if a user needs to book an appointment online or if they wants to access their medical data at a patient portal or if they want to access information or helping material for a specific topic and so on. All scenarios should be thought of and the website navigation and the user interface (UI) should be crafted in a way to enhance user experience.

Best Healthcare Web Development Practices: Mobile-Friendly Design

Here in Dubai and all around the UAE the smartphone users are significantly high, if we look at the stats, the mobile phone users in UAE are around 99% of the population. The internet search trends have drastically changed and now a days more people search using their mobile devices than the traditional laptops and computers. That is why it is important to ensure that you are catering to the needs of the users coming from mobile devices. The mobile friendly web development is a technique to build websites on such platforms which enable these website to load properly on different devices and platforms. If we talk about the mobile friendliness, there are two major platforms, Google’s Android and the Apple’s iOS. Furthermore there are different platforms and minor variations, such as different screen sizes and different web browsers. The responsive web development uses modern programing techniques and platforms which add certain features in the website and allow it to detect the platform, device and screen sizes and then render the web page to perfectly fit to the features of the device it is being opened from. For the healthcare the mobile friendly design is a must to have feature.

Best Healthcare Web Development Practices: Incorporate Useful Features

The websites have evolved a lot and become a very strong and powerful platform which facilitates the communication and offers useful features to enhance customer journey and customer experience. The healthcare websites can be a great tool for the business to significantly improve the patient experience and to boost business’s productivity and performance. Each healthcare business could have different needs but it is important for the business to offer useful features and digital experience to the patients. Now a days, the digital experience has become very important as more and more customers are expecting from their favorite brands. For example a skin care specialist might have different needs and methods than a kidney specialist. However, offering online appointment booking module or dedicated patient portals, blogs or knowledgebase, and such features can significantly enhance patient’s experience. Other features such as social media integration, online payment gateway integration and many more such features can help improving the patient experience.

Best Healthcare Web Development Practices: Data Protection, Privacy and Security

For any healthcare business it is extremely important to ensure ultimate level of security and data protection. The healthcare data is the most private and extremely important for the patients. That is why when any data breach happens to healthcare businesses and other such organizations, the ordinary patient lose faith on them and people immediately stop doing business with them. The customer data is the most crucial data for a business and any compromise to that data will directly compromise your business’s reputation and can completely ruin your brand image. The best web development practices for the healthcare websites is to adopt secure practices, encrypt data and input forms, add additional security features to prevent known internet attacks and take steps to make user accounts more secure and protected. Furthermore the hosting also played an important role in website security, the SSL certificate and secure hosting service provider can also significantly increase your healthcare website’s security and will ensure higher level of data protection, privacy and security to your patients.

Conclusion

The healthcare industry in Dubai and all around the UAE is very advanced comparing to other neighboring regions. It is not only the healthcare industry the UAE as a country itself is very advanced and developed. The overall customer behavior in Dubai and all around the UAE is that an average person admire digital experience and appreciate the technological solutions. The healthcare industry is no exception, the use of modern technologies and digital platforms is very common in healthcare sector in UAE. The website is one of the most important customer-facing platform. In this blog we have listed the best web development practices for the healthcare businesses in Dubai, UAE. If you follow these best practices you can develop a great healthcare website for your business which will offer great value and satisfactory customer experience. If you want to learn more about the subject or if you want our help to build a great healthcare business website please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Queue Management System for Trucks and Logistic Centers

April 18, 2023

Queue Management System for Trucks and Logistic Centers

Most of the time the logistic centers, distribution hubs, warehouses, manufacturing units and such facilities can have very chaotic environment which can cause frustration among the drivers who have just been arrived from a long journey or are preparing for one. Furthermore a small mistake can cause delays which could be very expensive in some cases. Whatever the case is the delay and frustration among drivers and staff impact on the productivity of the business. Furthermore there are several other problems which caused by or are cause of poor management and result in poor performance, unwanted delays and unhappy staff. The scheduling can also be very hectic when there is poor queue management as most of the time it is difficult to track the vehicle/truck, especially when the supervisor or ground staff wants to pin-point a vehicle/truck they must have to find it first. The transport flow administration, truck tracking and queuing process could be very complex and difficult without a proper system in place. That is why the queue management system that is dedicatedly designed for transport flow management is a better choice to improve the performance of such businesses.

What is the Difference between Ordinary Queue Management System and a Transport Flow Management System

A queue management system is a digital solution for the customer flow management. Usually the queue management system is used to improve customer flow, customer journey and to manage customer experience. The queue management system for trucks and logistic centers is not as that different either, it is also used to improve customer experience, performance and productivity. However, the customers and the way the customer flow is managed is slightly different, as the queue management system for trucks and logistics centers manages trucks and vehicles instead of people.A wide area has to be monitored and managed instead of small waiting rooms or lobbies. That is why the queue management system for trucks and logistic centers uses a slightly different technology, however, the overall concept of the queuing is the same, only the technology and a few processes could be different. The ideal solution is to acquire a customized queue management to fulfill all your needs.

Queue Management System for Logistic Centers

The queue management system when implemented at logistic centers, warehouses, production plants and transport hubs have different hardware, usually an interactive kiosks with RFID, plate reading camera, facial recognition, and such instruments are used to facilitate the check-ins and reduce the time required for a customer service representative. Moreover the queue management system can collect live data and provide real-time updates which enable the manager to effectively manage the entire facility and also help reducing the resource consumption. The queue management system for trucks and logistic centers is specifically designed to rectify the inherent problems of such facilities and to improve their productivity. The smart features of a queue management system enable managers to carry out several plans such as planning the right time, date, and entry point for a vehicle, their entire route inside the territory and when they will be leaving. The dedicated transport flow management features help enhancing driver’s experience, reduce fuel consumption, save time and maximize the performance and productivity of the logistic center.

Simplify the Check-ins and Improve Performance

Most of the time the drivers and the staff has to spend time on checking in drivers and acquiring the paperwork and other stuff. However, with the interactive self-service kiosk that comes with the queue management system, the check-in process become self-service and relatively easier. The check-in kiosk allow truck drivers to interact with the system in their preferred language, they can scan documents and authenticate the IDs and do all process just from the interactive self-service kiosk. Furthermore the interactive self-service kiosk also allow management to put updated instructions, processes and news on the screen which also help improving the communication. Call center access and intercoms can also be added to help drivers access the support. Furthermore the queue management system is an integrated software application, which can interact with other systems too, whatever the case is it can immediately send alerts to all concerned persons in case if there is a delay, change of plan, reschedule or anything important. Such features can significantly improve the productive and performance of the facility.

Self-Service Vehicle Registration and Automatic Routing

The queue management system for trucks and logistic centers is built on AI (artificial intelligence) based smart algorithms which enable you to offer self-service and vehicle registration. The vehicle registration can be done using the integrated self-service interactive kiosk, or it can be done using an independent/third-party tool and the data can be linked to the queue management system. The vehicle routing can be done using in-built transport and vehicle flow management module. The system is completely configurable, it help implementing your policies and strategies. You can plan visits and add schedules which will help you improve the trucks and vehicles’ flow. Furthermore the vehicles can be routed using multiple dynamic and static signs and information screens which are linked with the queue management system. Another great feature of a digital queue management system is that it can collect and process queuing data in real-time which further help in enhancing the customer journey and it also help improving the vehicle flow.

Minimize Wait Time and Reduce Expenses

For the trucks and logistics centers the fuel economy matters a lot, no matter what types of vehicle you are using, the fuel economy and the long wait time could have serious long-term consequences. The queue management system for trucks and logistic centers have in-built analytical and smart features which can automatically collect queuing data from all touch points. The modern queue management system can also process the data and take decisions in real-time. This can greatly reduce the average wait time, as the vehicle routing is also automated, so the vehicle flow will be quicker and waiting time would be less. Thus the waiting time is reduced the fuel consumption of each truck/vehicle is also reduced. The queue management system is also capable of routing the trucks throughout the facility which will further help reducing the wait time and help improving and enhancing the customer journey. The reduction in fuel consumption, automatic routing reduce staff requirements, and on-time arrival and departure can help reducing the expense and operation cost.

Improve Communication and Collect Business Intelligence Data

A great advantage of a modern queue management system for trucks and logistic centers is that it enables you to improve communication between the truckers/drivers and the staff. Any update or alerts can be immediately delivered to the inbox of the vehicle drivers and any other concerned person. Furthermore the digital queue management system also offers smartphone applications which can further improve the communication. The queue management system for trucks and logistic centers is a digital tools which have in-built features to capture valuable business intelligence data which includes transportation flow management data, individual vehicle data, vehicle movement tracking, general stats, waiting time details at each checkpoint/stage, user preference and user journey details. All the data is processed by in-built analytical tools and transformed into actionable reports which can be utilized in decision making processes and help businesses make more informed and accurate decisions. Businesses can also use in-built feedback collection module to collect feedback from the truck and vehicle drivers such as self-service interactive kiosk, SMS, smartphone apps, emails, etc.

Overall the improved communication help achieving the higher efficiency and the business intelligence data help businesses to make long term plans and policies to maximize the productivity and profitability. The queue management system can also be integrated with other systems and tools, which help it to fetch or push data from and to other systems. The business intelligence data can also be fetched from other tools and systems and vice versa to make it more impactful and useful.

Conclusion

In Dubai and all around the UAE the transportation infrastructure is very advanced comparing to other parts of the region. However, the transport hubs, logistic centers, large production complex and such facilities lack a modern and advanced vehicle flow management system. In this blog we have discussed how a queue management system can be helpful in managing such facilities. A digital queue management system for trucks and logistic centers can be a great tool to maximize the performance, productivity and profitability. The queue management system not only automates user journey but it also help maximizing the performance and make everything easier for both the drivers and the staff. The queue management system can greatly optimize the operational cost by reducing various expenses. The business intelligence data help businesses understand their current setup and highlight the areas of improvements. When it comes to acquire a queue management system the market is full of various different solutions, if you want us to help you implement a customized queue management system for trucks and logistics centers or if you want to learn more about the subject, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Performance Management System Trends in 2023

April 13, 2023

Performance Management System Trends in 2023

The performance management system is framework that help businesses and organizations to track and measure the performance and progress of their employees, teams, departments and even the entire enterprise in a systematic way which enables business leaders to fix and identify the flaws, obstacles and problems which are or can harm the performance and growth of the organization.The performance management system is a combination of technological tools and methodologies which helps aligning each individual and resource to the high-level organizational goals and strategic objectives. The performance management system have also evolved over the time, although its progress was relatively slower. But in past few years in Dubai and all around the UAE and in fact the global markets have changed a lot, the integration of the technology in our lives and work is getting deeper and deeper, the innovation and easy-access to technology have had huge impact on both businesses and the customers’ behavior.

Businesses have started making changes in every aspect to keep up with the new trends. Same is the case with the performance management system, businesses in Dubai and all around the UAE have realized that the traditional performance management system is losing its impact, and more advanced methodologies and technology is transforming the performance management process. It is not just the market trend or customer behavior but another most crucial factor is that the employees’ behavior, expectations and lifestyle is also changing, especially the Gen. Z is different than the minimalists and their predecessors. These all factors required a highly capable performance management system which help organizations to retain the existing employees and be able to fulfill the demands and expectations of the new employees next year. In this blog we will discuss the latest performance management system trends in 2023 and we will try to help our audience in understanding each trend.

Performance Management System Trends 2023: Continuous Performance Management

Traditionally the performance management and annual appraisals are once or twice a year. However, that is not enough, on top of that there are several other flaws in this system. First of all it is a manual process, it requires a lot of resources and efforts from the HR. Secondly as the process is manual, so the human error and human bias can greatly impact the results. Another great flaw of the system is that the full year’s performance is evaluated by just one or two reviews. Most of the time when managers evaluate they can only remember the most recent events, achievements, poor and good performances which can never justify the entire performance of an employee. That is why most of the managers and employees don’t trust the traditional performance management systems and methodologies. The modern performance management system based or more frequent and continuous methodologies. The continuous performance management is a systematic approach to regularly monitor and track the employee performance which enables a business to improve, grow and sustain.

Performance Management System Trends 2023: Different Criteria for Different Employee Group

One of the most important thing to consider while evaluating an employee is their job role and the crucial competencies which are important for that job role. The traditional performance management system usually doesn’t differentiate much and doesn’t have ability to focus on particular skills/competencies for a specific employee or employee group, which can also impact the results. However, the modern performance management system enable businesses to set up different questionnaires, different evaluation criteria and preferences for different job roles, employees or a group of employee. The modern performance management system is based on a powerful smart software solution which allow managers and employees to set different criteria for each individual employee or job role according to the important skills required for that job and the KPIs that are used to track the performance. Hence everyone is fairly evaluated. Traditionally the company usually made a policy and a criteria such as a 5 point rating mechanism which is applicable to everyone. When the expectations are clearly defined, it is easier to communicate goals, conduct one-on-one sessions, reviews and discussions.

Performance Management System Trends 2023: Digitalization of the Performance Management Process

Traditionally the performance management process is a very time and effort consuming process. Usually the performance management process is conducted by the HR teams and a dedicated manager. However, with the modern software based performance management system the entire process can be digitalized. There are several benefits of digitalization, such as less efforts, real-time performance data, quick analysis, innovative & productive features and much more. The digitalization also introduce automation to the process and make it much easier and more convenient for the HR team and the management. The manager, higher management, supervisors, employees and any everyone will get a dedicated dashboard which provides them necessary information and functionalities. Another great advantage of digitalization framework is that it can greatly increase communication and help gaining trust and strengthening the relationship between the employees and the managers which is great for better performance.

Performance Management System Trends 2023: Increased Employee Engagements

The implementation of the modern performance management system in 2023 can completely revolutionized your performance management process. The automatic monitoring, integrated performance data, automation in various processes, and other benefits of the software based performance management solution can significantly boost the impact of the performance management process. However, one of the most important factor in performance management process is employee engagements. The modern performance management system includes an intuitive and interactive software with latest performance management methodologies. It help increasing employee engagements by involving them in decision-making and strategy building processing, allowing them to participate in important processes, and give their feedback which not only increase employee engagements but also help build trust between employee and the management. Such features help building a culture where the employees are appreciated and their say is valued. Such environments help increasing employee engagement and motivates them to perform better.

Performance Management System Trends 2023: Flexible Goals

Here in Dubai and all around the UAE the markets are very fast-paced the customer trends are continuously changing, the competition is increasing and several other factors. Any business or organization must have to be very vigilant and pro-active in order to deal with such sudden and huge changes. Traditionally the performance management process involves one time goal setting and then everyone try to achieve those goals for the next full year. This type of goal setting approach is not effective anymore, now a days, businesses and organizations needs rapid maneuverability to steer through the ever-changing markets. That is why businesses implement a modern software-based performance management system. Furthermore the performance management system not only support performance management process but it also help facilitating communication and building strong relationship between managers and the employees. There are tons of innovative features which can further enhance management’s decision making capabilities. Real-time data, allow management to course correct employees and keep tweaking or changing their goals as per the circumstances. This flexible goal setting approach can significantly boost employee performance.

Conclusion

When it comes to performance management system, business leaders often get confused due to overwhelming options available in the market. The Dubai and everywhere in UAE businesses have started realizing the importance of technology. The performance management system is one of those technologies. Traditionally it is a manual process including paper/pen and a lot of efforts to collect feedback and to conduct a review meetings and discussions. However, with a digital performance management system, businesses can automate several internal process to improve the impact of the performance management process. Furthermore the modern performance management systems are designed to maximize the employee engagement which help motivating them. The appraisal, reward and recognitions and several other modules are provided by dedicated modules. If you want to learn more about the subject or if you want our help to implement a bespoke performance management system at your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Top 5 CMS Platforms for Web Development in 2023

April 7, 2023

2023 Trends in Mobile Application Development in Dubai

We have witnessed a huge growth in the smartphone industry in past decade. The smartphone have become a part of our lifestyle and become essential. Moreover the smartphone technology have rapidly growing and evolving which is paving way for innovation and productivity. Here in Dubai and all around the UAE the businesses, healthcare, governments and banks are offering a lot many services through their mobile applications. The mobile application development industry is continually changing and evolving due to the ever-changing customer behavior, market trends, technology advancements and much more. In 2023 the mobile application development trends have changed a lot, furthermore with the rise of AI (artificial intelligence) and ML (machine learning) the mobile applications are becoming more advanced and user-friendly. Now a days every business is trying to leverage the digital world and offering mobile applications to enhance their customer experience.

Being a small business owner or a corporate business leader when it comes to design and develop a mobile application for your customers or employees, the first thing that came in mind is what features should we include, what services we can offer through our mobile apps, etc. In this blog we will be mentioning the top trends of mobile application development in 2023. Which will help you understand the market trends and it will also help you in developing an excellent customer-friendly mobile application.

Mobile Application Development Trends: AI (Artificial Intelligence) & ML (Machine Learning) Technologies

As the mobile application development technologies and the smartphones also becoming more powerful day by day. In fact the computing power of a high-end smartphone is higher than a few years’ old laptop. Now a days the mobile application developers are integrating AI (artificial intelligence), ML (machine learning) and smart automated algorithms. The use of advanced AI is to improve the analytical and business intelligence data collection and processing methods. The AI and advanced smart algorithms enabled mobile applications can easily learn about customer preferences and it can offer a more customized customer behavior.The AI enabled mobile applications are capable of offering more satisfactory customer experience by boosting customer engagements and offering them excellent quality service.AI and ML enabled mobile applications are not only good for your customers, but excellent to support employee by boosting their moral and increasing their strength.

Mobile Application Development Trends: Beacon Technology

The beacon technology is one of the most rapidly growing trend. More and more mobile application developer are incorporating its features in their apps. The beacon technology is a very advanced application it utilizes the low-range weak blue tooth signals to communicate and connect with other devices in the vicinity. The beacon technology have a range of around 100 meter, the devices with beacon enabled can communicate with each other, for example, the phone will be able to suggest you the best service provider in the market using the in-built location technology and beacon technology. The research and development in the beacon technology have rapidly advanced and according to stats its markets are projecting the growth of 60% by the year 2026. The real estate, healthcare sector, retail, education, transportation, and several other industries incorporating beacon technology in their mobile applications to offer great innovative features and enhanced customer experience.

Mobile Application Development Trends: Augmented and Virtual Reality (AR & VR)

The augmented reality (AR) and virtual reality (VR) are not new to the market, in fact a few years back both technologies have taken the world like a storm. The initial adoption was in entertainment and gaming industries but soon we will witness huge adaptation of AR and VR in more productive and business oriented products. The augmented reality and virtual reality can be very useful in streaming, learning, education, location & navigation and many more. The advancements in the mobile platforms and the capabilities of the modern smartphones we will witness huge rise in the AR & VR platforms in the mobile application development. The augmented reality (AR) and virtual reality (VR) technologies will enable the mobile application developers to create more engaging, productive and interactive user experience. The retail industry have already started implementing the AR & VR based tools to offer a better in-store experience to their customers. The 2023 will significantly boost the use of AR & VR in mobile applications.

Mobile Application Development Trends: Cross-Platform Mobile Applications

The cross-platform mobile application development is gaining popularity since past few years and we will witness rapid increase in adaptation of cross-platform mobile applications in 2023. Currently in the market there are two major platforms, Google Android and Apple iOS. These two platforms account for almost 98% of the global smartphone market. The UAE market is divided across Android and iOS mobile users. That is why the businesses often create both applications. But both platforms require a completely different codebase, hence businesses will have to acquire two different teams to build two different applications which is also very expensive. However, the cross-platform mobile application development is a technique which develop hybrid applications and the dedicated frameworks are used to make them compatible for respective platform. This way the developers will have to develop a single app and doesn’t require two separate codebase and technical skills to build the apps, that is why it is more cost-effective and quicker method to build mobile applications.

Mobile Application Development Trends: Increased Security in Mobile Applications

The mobile commerce, purchasing from mobiles and making mobile-aided payments all caused mobile application developers to focus on the security and data protection features of their mobile applications. According to several surveys, an average consumer will share their experience and tell their others not to download an app which they think or experienced is not secure. With the rise of RFID/NFS based and wireless payment methods and massive increase in internet piracy and attacks the mobile applications’ security have become the top priority for any mobile application developer. Enabling multiple login methods, such as biometrics, facial recognition or secure password-protected login can be great to beef up the security of the mobile applications. The data breaches and malware based attacks are common all around the world, so having protection against popular and known cyber-attacks is a must to have feature for the mobile application development in 2023.

Conclusion

The mobile application development industry have grown significantly over the past decade, now a days offering mobile application is common for businesses. In fact it is not just a trend to offer mobile applications, but the smartphones and mobile applications are way too productive and can be leveraged to benefit both customers and the business. When it comes to develop the mobile applications the business leader or decision maker can easily overwhelmed with the sheer number of options and features available in the Dubai, Market. In order to make a mobile application successful it is important to consider the ongoing market trends and expectations of your customers. In this blog we have listed the top mobile application development trends in 2023. This will help business owners and decision makers to understand the market and incorporate the relevant features in their next mobile applications’ build. If you want to learn more about the subject or if you want our help to develop a customized mobile application for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Government Digital Transformation: Implementation of Queue Management System

April 6, 2023April 6, 2023

Top 5 CMS Platforms for Web Development in 2023

A CMS or content management system is a software application which allow users to create, edit and publish content to a website or web application. The CMS is basically a content management software designed for the regular users with limited programing knowledge and technical skills and it enables them to maintain, manage and update their websites, mobile applications, e-Commerce portal and other web-based applications. The content is stored in the database, the front-end is used to interact with the targeted audience and the backend or back office is designed for administrative operations. The content management system requires very less to moderate computer proficiency to operate. Therefore the CMS are very common and popular all around the world. Businesses in Dubai and all around the UAE have also realized the importance of a dynamic website, which gives rise to the popularity of the CMS in the country. When it comes to choose a right CMS or content management system for your business needs, the business leaders, managers or decision makers can easily get overwhelmed with the wide variety of the CMS available in the market.

In this blog we will discuss top 5 CMS available in the market to help our audience take a better decision while selecting a content management system for their business needs.

Types of CMS Platforms: 1. WordPress

The WordPress is the most popular CMS in the world with running 43% of the entire world’s websites on WordPress content management system. One of the main reason of such a huge popularity is because the WordPress is an open-source platform and it offers almost 58,000 plugins which help you customize the design and features of your website.

Advantages of WordPress

It is free and offers tons of free themes and plugins to allow you to customize your website
You are absolutely free to monetize your website and earn money without any restriction
A huge online community is available for the WordPress which is very helpful
The WordPress offers a variety of SEO features and plugins to make your website SEO-Friendly
Technical knowledge or coding skills are not required to modify your website
You can download your website’s content in compatible formats to migrate it to other platforms

Disadvantages of WordPress

The hosting and domain name has to be setup before installing WordPress
The backups, security and other critical maintenance tasks are your responsibility
Too many plugins or conflicting plugins can cause performance issues

WordPress Pricing

The WordPress is absolutely free, however, hosting, theme or plugins you might use could cost you one time charges or regular subscription fees

Types of CMS Platforms:2. Joomla

The Joomla CMS is also an open-source and free-to-use platform. Although it is not as that popular as WordPress but it also offers tons of design templates and plugins which allow you to customize the website and features as per your needs and desires. The Joomla is also considered to be among the popular content management system with the market share of 1.72% is global market.

Advantages of Joomla

Joomla CMS offers great support for customization and offers a lot of flexibility
As it is an open-source platform so the online community is large and supportive
Although Joomla CMS is developers’ first choice but anyone can effectively operate it without requiring programing or coding knowledge and skills
It offers great extensions for sophisticated projects and offers support for customization
Same like WordPress the Joomla also offers e-Commerce extensions and supportive features

Disadvantages of Joomla

Same like WordPress the domain name and hosting has to be setup before installing Joomla
The main structure and core of the Joomla CMS is very complicated and require professional developers to make changes or for customization
Not as many plugins and theme templates are available as of WordPress and the compatibility issues between plugins and templates occur more often

Joomla Pricing

The Joomla is absolutely free, however, hosting, theme or plugins you might use could cost you one time charges or regular subscription fees

Types of CMS Platforms: 3. Drupal

The Drupal CMS is also an open-source and completely free content management system. It is more reliable, stable and flexible towards customization. It is a sophisticated framework and requires a professional developer to customize it, however, anyone without coding or programing language can also operate it effectively.Majorly it is used for the web sites with large data and content.

Advantages of Drupal

The Drupal CMS offers a wider range of support for the content type with flexible options
Same as WordPress or Joomla Plugins, there are a wide variety of free modules
As Drupal CMS is also an open-source so a great online community support is available
The Drupal CMS offers more control over the content you publish and how you publish it
It can support large data and content with sophisticated features with superior reliability
The Drupal offer great management and administrative features with simple user-friendly UI

Disadvantages of Drupal

The Drupal CMS is not as that friendly for the beginners, in fact only professional and skilled developers can and should customize it
Since the customization and the designing requires professional services, the Drupal CMS could be a bit expensive comparing to Joomla and WordPress

Drupal Pricing

The Drupal is absolutely free, however, hosting, theme or plugins you might use could cost you one time charges or regular subscription fees

Types of CMS Platforms: 4. HubSpot

The HubSpot or HubSpot CMS Hub is a great content management system which is specifically designed to enhance the marketing and business generation capabilities of a corporate website. It is not meant for individuals or bloggers, but it is a fully integrated package for the business owners and marketers. The HubSpot CMS Hub is a continuation of the HubSpot CRM, in fact is built on the CRM framework itself.

Advantages of HubSpot

A non-technical person can easily build and manage a website using HubSpot CMS Hub
It includes in-built marketing automation tools, SEO tools, integrated sales, service and operations modules
The HubSpot CMS Hub offers features to personalize the customer experience and ensures maximum customer satisfaction
The customization of the design template and the features is flexible and relatively easier
It comes with remarkable security features such as Global CDN, web-app Firewall and dedicated security team to support your security needs
The HubSpot CMS Hub can be integrated with other HubSpot business tools such as Emails marketing tools, CRM module, etc.

Disadvantages of HubSpot

The HubSpot CMS Hub doesn’t have a free content management system edition
It offers limited integration capabilities with third-party tools and systems

HubSpot Pricing

The HubSpot CMS Hub is a bit expensive tools with three packages, plans or tiers, the Starter which is USD 20$ per month, the Professional plan with USD 890$ per month and the final Enterprise plan which could cost you somewhere around USD 3,600$ per month.

Types of CMS Platforms: 5. Magento

Magento is one of the most powerful and capable content management system and it is developed by one of the largest software company in the world, Adobe. The Magento CMS offers great features, high-level customization, superior data handling capabilities and much more. The Magento CMS comes in two versions, the Magento Open-Source is a free version whereas Magento Commerce is the paid versions.

Advantages of Magento

Magento offers very flexible customization and it offers tons of third-party plugins/extensions
Magento Commerce CMS is designed to handle large quantity of data and content that is what makes it more suitable for e-Commerce and other such large websites
The Magento CMS can offer a variety of different payment gateway integration which enhances customer experience
The Magento CMS also offers better security features and allow you to install third-party plugins/extensions

Disadvantages of Magento

Since the Magento CMS requires a professional programmer or developer so its cost is very high
The complexity of the platform and the high price makes it less suitable for the beginners
The online community is relatively small, the support is less and sometimes confusing

Magento Pricing

The Magento CMS is very expensive and it’s pricing starts from USD 22,000$ which is difficult to bear for any beginner. However, established businesses and e-Commerce platforms prefer to choose.

Conclusion

Not everyone has the ability or professional skills to design and develop websites. But now a days a website is essential for any business, small or large. That is why a tool is developed which is called CMS or content management system, the CMS allow ordinary users or people without any technical competency to create, design, manage, update, and modify websites. The success of a website heavily rely on its CMS. However, being a business leader or a manager when it comes to choose a right content management system or CMS for your web development, one can easily get overwhelmed with the sheer number of different options available in the market. In this blog we have listed the world’s top 5 CMS and their pros and cons, this will help our audience to take the decision with more confidence and caution. If you want to learn more about the subject or if you want our help to choose a CMS or design a customized CMS system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: What is Continuous Performance Management? Complete Guide!

April 4, 2023

Government Digital Transformation: Implementation of Queue Management System

The Government of UAE and other local governments are proactively adopting to digital technologies and modern solution in fact the government’s vision is to completely eliminate the paper and go fully digital. For that the government of UAE and local governments have taken several initiatives, and established a framework for all government offices, ministries, and departments. The digital transformation is one of the several revolutionary steps taken by the UAE government to improve the service quality and increase the access to the ordinary citizens. We all knows that the government offices, ministries and departments are the busiest places with large footfall. The higher volume of visitors not only cause problems for the visitors but also for the staff. Therefore a solution is required to streamline the footfall and customer flow. The queue management system is a great tool to organize and manage the customer flow and customer experience, it also help reducing the workload of the employees and enhance their performance.

The UAE government and local governments also emphasizes on delivering excellent customer experience. The public also demand quality service and quicker delivery which put digital transformation at the top of the agenda for UAE and all local governments. The government departments and offices want to provide excellent customer services, comforting waiting experience and higher customer satisfaction. The large footfall is not the only problem, some offices and departments are also short on staff, some have multiple shifts and some have other limitations which are causing issues with adopting to modern queuing methods. However, a digital queue management system can be game changer, it can streamline customer flow, organize the queuing process and it can minimize the waiting time while improving customer waiting experience and employee performance at the same time. In this blog we will discuss how a queue management system can significantly enhance government’s digital transformation.

Implementation of Queue Management System

A queue management system is a digital solution based on software and hardware components. A standard queue management system consist of a core software application which is usually hosted on servers or cloud. There are dedicated user dashboards for different user groups such as service agents, administration, branch managers, etc. The customers/citizen interact with the system through a self-service interactive kiosk which also dispense the tickets. There is an audio-visual announcement system which is used to make multi-lingual announcements. A regular queue management system can significantly improve customer experience and it can also help improving employee efficiency which also impact the customer happiness. The queue management system also offers centralized administration and management features. Which allow the head office to monitor and control all connected branches. The branch managers and local administration can have their own localized access, but the head office can access the entire network. Such features are great to support the internal workflows and processes of a government department, ministry or office.

Benefits of Implementing a Queue Management System

The queue management system is a digital solution which is capable of integrating with other systems and tools to maximize the customer experience and performance of the queuing process. The centralized administration and management also enable queue management system to integrate with other systems and databases which is helpful in offering innovative features to enhance the customer experience and to improve the administrative capabilities of the management. The queue management system also help government offices and department to integrate modern communication channel and tools to allow customers and visitors to sign-up using multiple channels which make the process simple. The queue management system automatically manages the customer flow and customer journey, which help reducing the customer wait time and it also significantly improve the customer flow. The digital queue management system also capture valuable data and provide management with insight and better understanding of customer behavior and trends which help them improve their internal processes and take steps to maximize the efficiency of the queuing process.

Here are the key benefits of implementing a digital queue management system:

Reduce Customer Wait Time: The customer wait time is one of the most crucial factor in customer journey, the queue management system streamline everything, and automatically handle the customer flow which help maximizing the efficiency and reduce the customer waiting time. It also help improving the employee performance by allowing them to focus only at their primary tasks, which improves their happiness.
Streamline Customer Flow:The government offices and departments always have large customer flow, during peak hours it become difficult to effectively manage the queues. However, with the queue management system everyone is issued with a ticket hence everyone knows when their turn came, and people also don’t rush to enter in random queues, instead people prefer to wait in waiting area which help organizing the queuing process.
Online Appointment Booking:The modern queue management system allow businesses to integrate online appointment booking module and offer customers easy-access to booking portal. The portal is integrated so the customers can also view additional information which help them to choose the right time, date and service. A planned visit help reducing customers’ frustration and it also enable customers to arrive just before their booked slot and get instant service.
Enable Virtual Queuing: The virtual queuing is one of the most modern queue management method, it allow customers and visitors to utilize multiple remote channel to sign-up for the queue, such as online, booking portal, website, mobile applications, SMS, email, WhatsApp, etc. The customers are not required to physically present in the waiting lines, instead they get live queuing information on their preferred channels and are free to arrive only when their turn came.
Improve Communication: A queue management system offers various integrated channels to enhance communication. When customers arrive at a government office they need information the same information can be provided using the digital signage screens, remote channels such as Email, SMS, mobile apps, online portals, etc. The communication is a key to customer satisfaction, providing them relevant information can significantly improve their experience and happiness.
Centralized Administration: The centralized administration is great for government departments and ministries as such institutions have multiple branches and offices so the centralized administration keep every branch aligned and allow the head office to monitor and control every connected branch in real-time. The queue management system also support internal processes, administrative hierarchies and workflows which significantly improves administration.
Improve Employee Performance:The employee performance is effected by large footfall, poorly organized waiting lines, unbalanced workload and problems inherent by manual queuing. The queue management system on the other hand not only eliminates all problems but also help reducing the workload of the employees as well. Employees get support with their tasks, they can focus on their primary tasks without any interruption which improves their performance.

The digital queue management system is a great tool for digital transformation of the government departments, offices and customer service centers. The queue management system not only help improving the customer journey but it also help maximizing the overall performance of the entire branch and help reducing the operational cost. Thanks to smart AI based software algorithms which enable queue management system to process data in real-time and take decisions. All the features of a queue management system maximize the employee efficiency, help management to effectively utilize resources and reduce the need of several additional staff which results in serious cost-reduction and help optimizing the operational cost. The smooth experience, excellent quality service and innovative features of the modern queue management system help improving the image and perception of the government entity and in fact the entire government.

Conclusion

The government offices and departments are places where people have to visit for essential services, most of the time we found these places crowded. The large footfall is common, on top of that the peak hours and in some cases peak days could bring huge influx. Such scenario cause problems for both the customers and the employees. That is why the queue management system is an ultimate answer to all those problems, in fact it is a great tool to support government’s digital transformation policy. The UAE government and the local government all are stressing on importance of happy customer experience and quality of service. The queue management system help them achieve their goals and also help them reduce their operational cost by leveraging the digitalization and automation which reduce staff’s workload and improve the customer flow. Overall the customer journey is reduced, their experience is enhanced and the staff performance also improved as they can easily focus on their primary tasks instead of solving queuing problems and answering to unhappy customers in the waiting lines.

In this blog we have discussed the benefits of a modern queue management system, if you want to learn more about it or if you want our help to implement a modern cost-effective queue management system at your government office or at your business, please feel free to contact us through our Contact Us page or leave comment in the comment box below and we will get in touch with you soon.

Check out this: Benefits of Customized Queue Management System

April 3, 2023

What is Continuous Performance Management? Complete Guide!

Businesses in Dubai and all around the UAE have recognized that the several traditional practices and methods are not effective anymore. The markets have become more fast-paced and the changes are rapid which demands more efficiency and readiness. Businesses also need to optimize their productivity and efficiency in order to increase profitability. The performance management system is the ultimate tool to achieve those goals. Businesses use performance management to maximize the potential and performance of their employees, to encourage them to perform well and prepare them for the coming challenges. The performance management system is a very crucial process which help businesses to improve their human resources, identify problems and find solutions to those problems to maximize the outcome. The performance management system not only help tracking the employee performance but it also help improving the communication between the employees and the managers which is a great way to improve productivity and efficiency. The performance management bridges the gap between the employee and managers and help businesses increase employee retention and loyalty and groom their talent to maximize their contribution.

What is the Difference between Traditional and Continuous Performance Management

Traditionally the performance management was an annual process, or at maximum bi-annual. The employee appraisals and performance discussions were done once in a year or twice in a year and that is it. However, the continuous performance management is designed for more agile businesses to help them deal with the modern people management problems. As name suggests the continuous performance management is a continuous process. Although the goals for both traditional and continuous performance management could be the same but the experience and outcome is totally different. The businesses have realized this and now a day’s more and more businesses are implementing the modern continuous performance management systems. The continuous performance management allow managers to interact with employees more often either by performance management software, survey tools, or one-on-one meetings, and it helps them track their performance more effectively. The continuous performance management not only track performance effectively but it is also more helpful in communicating goals and identifying the problems. That is what makes continuous performance management superior than the traditional performance management.

What is the Continuous Performance Management Process?

The continuous performance management system and process is different from traditional performance management, usually a software tool is used to aid the continuous performance management process. The continuous performance management process is more comprehensive and frequent, that is why a performance management software can make the process more effective and convenient. Here are the basic components of the continuous performance management process:

Regular Check-Ins:The regular check-ins and more frequent feedback is the foundation of the modern continuous performance management system. There is no certain limit of the number of check-in, mostly businesses do monthly and in some cases weekly are also proven to be very effective. The regular check-ins are essential component of the continuous performance management process, although the frequency could be different from case to case.
360 Degree and 720 Degree Feedbacks:Traditionally the managers were the only one to give feedback to employees, however, that is not enough and businesses have developed a more detailed feedback collection method which includes more sources than just the manager such as supervisors, managers, peers, subordinates, cross-departmental colleagues, and even customers, suppliers and any other stakeholders. For that the 360 degree feedback method is used. The 720 degree feedback is simply a 360 degree feedback conducted twice, the first round help building employee development program and the second round will help to understand the positive or negative impact of the program on employees.
Evolving Goals and Objectives:The continuous performance management process includes regular check-ins but those check-ins can only be beneficial if the managers and employees focus on a few aspects such as employee’s current progress with comparison to their goals and objectives, identifying their problems and needs which could have impact on their goals. The personal development aspect of the performance management is very important for the employees, the evolving goals and objectives can help both managers and the employees to set goals and objectives, making changes or tweaking existing goals and objectives, and also making a plan of action for the future based on that check-in.
Real-time Performance Data and Reports:Every performance management process is incomplete without generating performance data and making reports. The continuous performance management process provides businesses with real-time performance data, regular and customized reports on employee performance, performance trends, teams’ performance and everything in between. These reports help managers understand the strengths and weaknesses of their employees and teams and also help them identify and rectify the problems that are harming the performance.

The continuous performance management system is a great tool to maximize the performance of the organization and also increase employee satisfaction by offering them effective personal development programs, including their voice in the decision making processes, help resolving them their problems and much more.

What are the Benefits of Continuous Performance Management System?

The continuous performance management is slowly taking over the traditional performance management processes. The famous Adobe and then Accenture shifted from traditional performance management to continuous performance management systems and have witnessed great increase in their productivity and efficiency. Here are some key benefits of the performance management system:

Increased Adoptability:The continuous performance management system help businesses to quickly identify the needs for training or career development opportunities whichprevents any competencies or skills gap which can hinder the organization’s performance and productivity.
Make Feedback More Effective:The continuous performance management system provides regular feedbacks to the employees, the employee concerns are addressed immediately, the poor performance is identified quickly, the course correction is done regularly, and employees can easily communicate with their managers which makes feedback more actionable and effective for the employees.
Improve Corporate Culture: The continuous performance management system encourages regular and more frequent discussions and feedbacks which help both employees and managers to improve themselves, the employees will get a better sense of what is expected from them and the managers can become a better mentor and guide which will result in a more productive and improved corporate culture.
Increase Employee Engagements: The continuous performance management process frequently and regularly engage employees and managers in discussions and feedback sessions, which help increasing employee engagement, raise their interest and trust, and also help managers communicate the goals and objectives more clearly, these all help improving morale and increase employee performance and efficiency.
Effective Goal Setting Mechanisms: The continuous performance management process or any modern performance management system offer features to increase the effectiveness of goals and their impact on employee performance. The managers can easily set SMART goals, OKRs and configure KPIs to effectively communication and monitor the goals and performance.
High Quality Performance Data: The managers usually rely on direct feedback discussions or line of reporting. However, the continuous performance management system makes feedback more objective. It provides accurate performance metrics, and offer intuitive performance dashboard to provide a more in-depth performance analysis and highly quality performance data which help improving the accuracy and efficacy of the managers’ decisions.

These are just the few key benefits of implementing a continuous performance management system. It is important to understand that the performance management software should also be able to support the process you want to implement. The businesses in Dubai and all around the UAE have also realized the importance of continuous performance management and its benefits, which is why since past few years the entire country is rapidly adopting to modern performance management processes.

Conclusion

The continuous performance management is far superior then the traditional annual performance management processes. A powerful performance management software is used to streamline the continuous performance management process. Furthermore the continuous performance management process is not only more frequent but it offer real-time performance data and monitoring capabilities which can significantly increase the vision and understanding of the managers and help them take the right decisions at the right time. Another great benefits of continuous performance management system is that it is much more transparent and accurate than the traditional performance management system. It doesn’t have many flaws that are inherent in the traditional performance management process. The digital aspect of the system also help HR to automate several processes which reduce their workload and improve the efficiency.In this blog we have discussed the continuous performance management system and its key benefits. If you want to learn more about the subject or if you want us to help your organization implement a bespoke tailor-made highly cost-effective continuous performance management system, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: The Beginner’s Guide to Queuing Theory