RSI Concepts, Author at RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

July 6, 2023

Lafarge Acquire Truck Queue Management System from RSI Concepts

Lafarge Emirates Cement LLC is one of the most famous and reputed company offering a wide range of construction solutions with a strong portfolio and international presence in the region. The Lafarge Emirates Cement is part of a bigger Holcim Group, and share a common vision of promoting green growth. The Holcim group has strong presence in global markets all around the world with a workforce of around 75,000 employee worldwide. The Lafarge Emirates Cement is known for its remarkable contribution and initiatives to the society and environment. The company hasrevolutionized the construction sector in UAE by adopting to modern technologies and practices. The climate centric and reduction in harmful materials is the epicenter of all processes and methods at Lafarge Emirates Cement. The group is investing heavily in reducing carbon-footprint, encouraging the use of low-carbon materials and decarbonizing their current operation. These initiatives and compliance with local and international industry standards helped Lafarge Emirates Cement build a great reputation and a strong brand name.

Recently Lafarge Emirates Cement LLC have faced a problem in their delivery system, they were having issues registering the drivers who are coming to collect the cement or other mixes at their plants. On top of that the vehicle flow management also needed some improvements. For that the Lafarge Emirates Cement LLC required a modern queue management system for vehicles. They have contacted top queue management system designer and developer agencies in Dubai, UAE and asked them to propose a queuing solution to solve these problems. Thankfully RSI Concepts was awarded the project to design and deploy a customized vehicle queue management system for Lafarge Emirates Cement LLC which can improve the vehicle flow and add additional security layers to improve the authentication process at their production and distribution facilities.

RSI Concepts have offered an outdoor interactive self-service kiosk which are deployed at the entrances of their facilities. All incoming vehicles can register themselves at these kiosks. The interactive self-service outdoor kiosks are designed to simplify the process for the drivers adding support for multiple languages and automating various steps. The drivers can simply reach to the kiosk and scan an RFID based Identification Card, which will help the system to identify the person and its company/department. Furthermore the facial detection is also available and the drivers can scan their face to identify themselves, the system has ability to verify the registration status of the vehicle, driver and their company automatically to prevent unauthorized access. After completing a simple sign-in process the vehicle drivers are issued a mobile ticket via SMS which help them navigating through the next steps and getting the job done.

Here are the remarks of our Sales and Product Manager, Mr. Shehzad Asghar:

“It was a great experience working with the Lafarge Emirates Cement Team. Thanks to our skilled designers and hardworking engineering department, we have delivered the complete solution within the required timeline. Both the software and hardware were fully customized and integrated with the existing IT infrastructure and central information system which helped us including innovative and productive features in the system. We will looking forward to expand our collaboration and support to Lafarge by working at more ventures in future.”

The interactive self-service outdoor kiosk solution demand simplicity and productivity which can only be achieved with innovative features and creative ideas. At RSI Concepts we have a highly skilled and motivated team which ensures our each solution not just meet the requirements but offer maximum productivity and efficiency to ensure customer satisfaction. Lafarge Emirates Cement LLC is a well reputed name in UAE and we will look forward to expand our collaboration in coming future.

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June 20, 2023June 20, 2023

Customer Software Development: Why React JS is The Future of Frontend Development

The React JS is a JavaScript library which is used to build user interfaces (UIs) and it has emerged as one of the most popular platform in past few years. The React JS is an open-source library which is another great reason for using it in the frontend development. It is majorly used in website and mobile application development. The React JS basically offer reusable code snippets which is much make UI and frontend development much easier. When the developers use React JS they require much less code comparing to other JavaScript frameworks such as Vanilla JavaScript. The React JS behave like Lego blocks, and allow programmers to use and reuse independent individual code blocks and elements which are the part of the final UI (user interface). The React JS offers a revolutionary approach of allowing developers to use individual elements to build an entire UI rather treating the full UI as one element or single unit. The frontend developer can easily split complex UIs into several elements which is a much easier approach than the conventional methods. That is why the React JS has emerged as one of the most popular frontend development framework not only in Dubai, UAE but it is equally popular all around the world.

The custom software development is also gaining huge appreciation from all around the world, businesses are opting for custom software solutions rather than acquiring a commercial off-the-shelf solution. The React JS not only improves the development process but it is much more stable and efficient which is what makes it ideal for custom software development, websites and mobile applications. Businesses in Dubai, Sharjah, Abu Dhabi and other parts of UAE are investing huge chunk of their hard-earned profits in digital experience. The websites and mobile applications have also become very complex day by day. Traditionally when the developers and programmers use a framework they will have to write a lot of code, which is time-consuming and it also make troubleshooting difficult. However, with the React JS the developers can easily break the complex UIs into individual components and they can use code from pre-build library which saves a lot of time and efforts. In this blog we will discuss the benefits and advantages of React JS which makes it ideal for frontend development in custom software development, website building and smartphone application development.

React JS is The Future of Frontend Development

React JS is Easy to Use and Learn

If you are a professional frontend developer then using and learning the React JS is very easy. It is built on JavaScript which is essential for every frontend developer so while you already knows JavaScript working with the React JS is very easy. When you have understanding of variable, array, functions, conditional statements and loops it is very easy to learn and use the core concepts of the React JS such as props, stats, JSX, components and lifecycle methods. For example a component in the React JS is a small chunk of UI which can be reused anywhere. There is a root component which contains more components and the overall structure is a tree like hierarchal structure which is easier to use and understand.

React JS Offers High Performance and Efficiency

The React JS uses the state and render method, in which the state part take care of the data that has to be displayed and the render method is taking care of the design and how the data should be presented on the screen. The output represents a JavaScript object which is mapped with the DOM (document object model) element. Instead of DOM the React JS uses another innovative method and it creates virtual DOMs. The virtual DOM is also a JavaScript object but it is a light and it an in-memory representation of a real DOM and when the state of an element get changed, the UI renders itself again in the virtual DOM instead of real DOM. This is the reason the custom software, websites and web apps made using React JS are much faster and efficient.

React JS Offers Declarative Programing Style

Another great reason why custom software developer, website and mobile application developer likes React JS is its declarative programing style. The programmers can tell what to do (express the logic of computation) without any need to tell how to do it (control flow). Custom software development teams and website/mobile app developer love this because it reduces the possibilities for errors and mistakes by simplifying and shortening the source code. The declarative programing style is simpler than the imperative programing and it also reduce the time and efforts of the developer.

React JS Offers Stability and Simplify Debugging

The React JS was developed by Facebook and they have designed a very impressive debugging mechanism in this framework. It enable the React JS to keep the bugs separate and enable the browser to isolate such errors which makes it easier to trace and rectify them. Furthermore the component creation mechanism also ensures that the unit testing can be executed effectively which minimize the chances of system crash and also results in better efficiency. The reusability of elements and components also reduce the need of frequent testing, save times and brings stability to the system.

React JS Offers Cross-Platform Compatibility

Another remarkable feature of React JS is that it offer excellent cross-platform compatibility. Businesses also prefer cross-platform compatible solutions as they are cost-efficient and also offer consistent experience across all compatible platforms such as web, desktop and mobile apps. That also benefits software developers and app developers as their single supplication can offer a seamless user experience across all platforms and they doesn’t have to build different applications for different platforms which also saves a lot of time and efforts. Furthermore the React Native is a specialized component used to build native mobile applications.

React JS Offers Better Migration and Adoptability for Future

For any customized software, website or mobile application the ability to migrate it to an updated technology or platform in future is very important. React JS offers great feature to migrate it to other platforms and technologies. It is very convenient to migrate data, configurations and settings of custom software, websites and mobile apps build using React JS. That is another reason why developer prefer React JS because it requires very less effort and work to migrate it to other platforms. Furthermore the React JS is adopted by large businesses and rapidly adopted by small and medium sized organizations which is why the innovation, creativity and new features are very frequent in React JS.

Conclusion

The information technology evolves at a very fast pace, new technologies, platforms, ideas and creativity is greater than any other industry. Especially the software development industry witnessed a lot of development and progress over the past few years. Furthermore the software development industry is subjected to rapid advancements and monumental changes, which is why new technologies and platforms are appearing every other month. The React JS is one of the best tool for custom software development, website and mobile application building. The easy usability, simple learning curve, less coding, easy troubleshooting, and better adoptability makes it the best tool for frontend development. Large businesses in Dubai, Sharjah, Abu Dhabi and other parts of UAE are adopting React JS which is why its popularity is increasing rapidly and it is safer to say that the React JS is the future of frontend development. In this blog we have discussed the key advantages of using React JS for custom software development, website development and mobile apps. If you want to learn more about the subject or if you want our help for your next project, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How Web Development can Help Enhancing Customer Experience in 2023?

June 19, 2023June 19, 2023

DP World Acquired RSI Payment Kiosk

The DP World is a well-known name in UAE, even if you are not related to logistics or shipping industry you would still have heard or seen anything about the DP World. It is among the largest corporations in UAE offering multiple services for government facilities and private businesses and organizations all around the country. The DP World has also established an international presence in the industry with operating in around 70 countries all around the world. The DP World has built a repute of revolutionizing the supply chain practices and support local and international businesses and operators to improve their abilities and drive efficiency in their operation and procedures. The DP World is also known for its bold initiatives in digitalization and ability to adopt modern innovative and out of the box technological solutions. This is the reason the DP World have become a global leader with moving 10% of the global trade from its ports,terminals, logistics and marine services all around the world. The World Security is a security solution provider and a subsidiary of DP World which is currently working with several government, logistics, ports, hospitality, commercial and financial sector clients and providing them world-class security solutions.

Recently the DP World and World Security management decided to automate the entrance processes and enable self-service for the visitors and customers at several facilities. For that a comprehensive solution was required which could not only allow users to make transactions and deposit fees in a self-service mode, but also required to meet the high security standards of the organization. For that RSI Concepts was requested to submit a proposal. RSI Concepts has proposed a customized payment kiosk solution with integrated software system. Our self-service kiosk allow the customers and visitors to make payments and issue entry passes or generate receipt for several other services within the facilities. The task was to build a platform which make this process simpler and also ensure ultimate security. Thanks to our experienced design engineers and skilled staff we have come up with a notion of customized payment kiosk with interactive features and added security layer to ensure the kiosk meet the security requirements of the DP World and World Security.

Our self-service payment kiosk offers an interactive high-definition display with a very customer-friendly UI. Furthermore the customers and visitors can deposit fees and service charges directly to the kiosk in form of cash or coin and they can also take the return/change back. The smart payment kiosk also capture user’s photo and relay it to the central management system which allow the security system to automatically detect the person and grant them access instantly. This has significantly increase the user convenience and automate the entry process which results in better customer experience and more control over the customer flow. Our system is integrated with the central command and control system and information center of the DP World and World Security which further allowed us to simplify the user journey and make it more convenient and easier for the visitors and customers.

Here are the remarks of our Senior Sales and Project Manager, Mr. Shehzad Asghar about the project:

“It was such a great experience dealing with the DP World and World Security teams. Working with customized solutions is always challenging but thanks to our experienced and skillful team we have delivered the project as per the agreed timeframe. The initial response from the senior management was remarkable, and the users of payment kiosk were also delighted to have such an intuitive solution. We will look forward to further expand our area of services for DP World and World Security in coming future. Our first priority is our client’s satisfaction and we never hesitate to go extra mile to achieve that.”

Indeed, at RSI Concepts every team member is always ready to go extra mile to support and facilitate our customers. Our first priority is our customers’ satisfaction. Over the past decade we have built a culture of learning and improving that is the reason RSI Concepts is among the very few IT solution provider who can effectively meet the modern needs of the customers and can offer customized solutions. We are extremely happy to see the satisfied users and management at DP World and World Security and we will look forward to engage in more projects to boost the efficiency and productivity of the DP World and World Security teams in future.

Check out this: Dubai Police Acquire Interactive Signage from RSI Concepts

June 14, 2023

How Web Development can Help Enhancing Customer Experience in 2023?

The last ten years were remarkable and have completely revolutionized the business practices, processes and customer behavior. The markets and customer needs are rapidly changing, especially in past few years, the customer behavior is rapidly changing and the customer demands are increasing exponentially. Rapid global-scale changes, supply chain challenges, unexpected disruptions and frequent shifts in customer preferences are some of the biggest challenges a modern day business faces in 2023. Businesses in Dubai and all around the UAE are well aware of the importance of the digital experience and online brand presence. That is why the digital marketing sector have witnessed unprecedented growth over past few years. The overall digital marketing industry also witnessed huge growth over last decade, in fact the digital marketing have already surpassed the traditional marketing industry and this trend is witnessed at a global scale. When it comes to corporate websites, businesses need to be very careful as their business website is the epicenter of their all digital marketing efforts.

In the web development industry rapid changes in the market trend, introduction of new innovations, technologies and technique is very common. That is why it is important that a business understands why they should keep updating and upgrading their website. As per experts, it is important to revamp your corporate website at least once in a year. For some industries this might be not as that quick, but for most of the businesses having an up-to-date website featuring modern and innovative features is crucial. The modern websites are not just an online digital profile, but it have become a very powerful communication tool and service delivery channel. Businesses are offering a variety of services via their websites. Here in Dubai or anywhere else in UAE the customers tend to look up for products, services and even businesses too in the internet before making any decision. This is where the websites play a crucial role, your corporate website could be the first impression for hundreds if not thousands of customers. It is safe to say that your corporate website can effectively make or break your brand reputation and brand image. In order to gain customer trust and obtain customer satisfaction the customer experience is extremely important a good customer experience always results in higher customer satisfaction and vice versa. In this blog we will discuss how web development can help enhancing customer experience in 2023.

Web Development Trends to Enhance Customer Experience: Customer-centric UI

A customer-centric web design and UI (user interface) is always pleasing and delightful for your users. It is important to develop and design your website with keeping your customers and targeted audience in mind. This will help you deliver a satisfactory customer experience. The web design without an effective web development is soulless. When you exclusively design a UI and develop a website to satisfy your customers’ needs, and to resolve their problems, and to ensure your customers have a smooth customer journey, only then you can say that your website is customer-centric. It is not only the web design but the web development also plays a crucial role in delivery an excellent customer experience. The web development is the programing part which usually works on the backend and it will determine the customer interaction, usability, accessibility and usefulness of a website. Developing useful UI features and fast loading web pages are the fundamentals of a good user experience. No matter how beautiful or attractive your design is, it if is not developed properly and it won’t behave the way user is expecting, it will undermine the user experience.

Web Development Trends to Enhance Customer Experience: Micro Animations

The micro animations and visual effects are developed to increase customer engagement. The user experience depends on user engagements, if you fail to engage your customers you can never make them satisfy. In traditional business environments a staff or business representative can communicate with customers and address their problems but in case of a website, the customers will have to navigate to certain information and features which is why it is extremely important for your business website that it should have features which engage customers and keep them interested in your website. Studies have revealed that an average human brain requires only 50 milliseconds to classify a visual good or bad, in case of website, the above the fold area and the hero area or hero image are the most important elements to build a positive perception in those 50 milliseconds. Using advanced web development techniques you can make this area more attractive and appealing by adding micro interactions, animations and other visual effects. Micro interactions and visual effects are a great way to keep visitors intrigue and engaged.

Web Development Trends to Enhance Customer Experience: Add Useful Features

Apart from the web design and UI the user experience also depends on the features and useful functionalities you are offering to your customers. Different businesses have different business model that is why the functionality part is totally case-based and it varies from business to business. For example, if you are healthcare business there are certain features that you can offer, such as online appointment booking module, an online patient portal to provide your patient their medical and health record, historical data and other useful personalized information in a secure way. Furthermore you can provide information about your doctors, staff, facilities, testing and laboratory facilities and much more which help your audience. You can also provide them a live chat or chatbots to address the most common problems your patients or audience might be having and so on. All such features will help you improving the user experience. Furthermore business can integrate their websites with other systems such as CRM software, Inventory Management System, they can enable online payment by integrating payment gateways and much more. All such features will help you improve user experience.

Web Development Trends to Enhance Customer Experience: Responsive Design

A responsive web development or responsive design is a modern method to develop websites which are compatible with multiple screen sizes, platforms and browsers. As we all know there are different size of screen and types of computing devices that we used to access the internet that is why we need a web development technique which ensures that customers using any device will have a consistent user experience. The responsive websites are built using modern web development techniques and programing tools. The responsive web development includes special scripts and source codes with in the website which help the website to detect the screen size, platform and browser of the device from where the user is accessing it and then the automated program rearrange the design elements and even source code to make your web page compatible with the device. All this happens in a friction of a second and remain undetected for users. This is called responsive web development. Now a days most of the users tend to use mobile devices to access the internet, in fact the mobile traffic is increasing day by day. That is why it is extremely important to ensure customers who are using smartphone, tablets or smaller devices should be able to enjoy the same user experience that your regular desktop/laptop users are having.

Web Development Trends to Enhance Customer Experience: Personalization

Personalization or personalized user experience have gained huge appreciation from both customers and businesses. There have been several studies which shows that the personalized user experience can be a huge contributor to repeated business and customer loyalty. According to Accenture Interactive’s Pulse Check report ,more than 90% of the customers prefer the businesses who offer them personalized user experience. That means the businesses who recognize their customers, remember the historical data of their past transactions and make special offering and deals as per customers’ preference are more likely to get more repeated business and higher customer loyalty. Only advanced web development techniques can help businesses integrate such features which will help them to personalize the customer experience. Businesses can develop customer portals or customer registration processes which help customers get register with the brand. On the bases of their preferences and purchase patterns the website can load selective information, content, and even products and services which are relevant to the customer. Such personalization can be a great enhancement to customer experience and help businesses achieve the higher customer satisfaction and customer loyalty.

Conclusion

The customer experience lies at the top of any business’s growth strategy. Now a days when customers have plenty of options it is extremely difficult to keep them loyal. That is why businesses in Dubai and all around the UAE are heavily investing in customer satisfaction solutions just to increase the customer loyalty. When it comes to the websites, businesses usually don’t pay much attention to the customer experience. It is important to understand your customer journey from customers’ point of view. Always put yourself in your customers’ shoes and think what is good and what is bad. That is the way to make a plan for your website development and designing process. A good web development always help businesses enhance customer experience and increase their online leads and sales. Your website is your doorway to a large audience and unexplored markets. It is important that you offer a consistent user experience and include all useful features and functionalities which make your website more desirable and increase its usability and accessibility. In this blog we have discussed how a website can help enhancing user experience and what important factors you should consider during the web development process. If you want to learn more or if you want our help to design and develop a highly customer-centric and business oriented website for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Dubai Police Acquire Interactive Signage from RSI Concepts

June 9, 2023

Why Every Business Should Invest in a Queue Management System?

The service sector knows very well the importance of customer experience. Businesses in Dubai or anywhere in UAE understand the importance of customer satisfaction. The UAE is a very competitive market and the customers simply have too many choices, which is why they are also very demanding. However, it is crucial for a business to ensure customer satisfaction and offer excellent services at their service center. A good customer experience not just make your customer happy but it also increases their loyalty and improve the brand image. A good brand image always attract more customers and vice versa. That is why it is absolutely essential for a business to offer a great customer experience at their customer service centers. Businesses in Dubai and anywhere in UAE are investing heavily in customer satisfaction solutions. Regardless of industry a queue management system is the perfect companion for a modern day customer service centers. Businesses can find industry specific solutions as well as fully customized queue management systems which are exclusively designed to meet the very specific needs of the business.

What is a Queue Management System?

By definition a queue management system is a tool which is used to manage the customer flow and queues in the customer facing environments. The queuing theory is the learning and understanding of the line formation and customer flow. Businesses were managing queues since long time ago, even before the technological revolution and internet. Earlier businesses were managing footfall by forming waiting lines which worked on first come first serve bases. Later on businesses started issuing token numbers manually in form of small paper piece or tags, which have greatly improved customer flow and allow businesses to serve customers in different priority groups, and also enable them to segregate customers on the bases of services they need. However, things have changed and the internet and IT technologies have evolved. Businesses then started deploying digital queue management systems. A digital queue management system is based on a software program and some hardware components. The modern digital queue management systems greatly improved the management abilities, control and performance of the queuing which also had a great impact on customer happiness and raise customer satisfaction.

Why Businesses should Deploy Queue Management Systems?

There are many reasons to deploy a queue management system. Every business who serves its customers at their offices, customer service centers or at their premises, need a mechanisms to manage footfall and ensure a frictionless customer journey. The customer journey is impacts customer happiness which is essential to attain customer loyalty and improve brand image. In this blog we will enlist key advantages of investing in a queue management system and how it benefits businesses.

Queue Management System Reduces Customer Wait Time

The customer wait time is the most crucial and significant factor in managing customer experience. Long wait time results in bad customer experience and unhappy customers. Only happy and satisfied customers will contribute to your business growth. Happy customers become loyal and loyal customers tend to be a good brand advocate who help you improve your brand image and attract more customers. On an average a 12 minutes wait time have least impact on customer happiness, more time added and your customers will become more unhappy and eventually they will become annoyed and angry which will not only ruin the customer experience but will also cause increase in customer churn and could badly impact your business’s reputation. A queue management system digitalize the queuing process and digitalization drives automation which can greatly improve efficiency and reduce customer wait time. It also help improving employee efficiency and eliminate common queuing problems which results in less wait time and better management. Less wait time means happy customers and happy customers mean repeated business which will help you grow and increase profitability.

Queue Management System Improves Customer Experience

Queue Management System not only reduce customer wait time but it is very capable of improving the entire customer experience. Usually customers are welcomed with a self-service interactive ticket dispensing kiosk which allow them to choose the service they need or sign-in and get a ticket number. The customers can wait comfortably in the designated areas or they can go out to spend the wait time as they want, this allow them to sign-up for virtual queues, hence the customers doesn’t need to stand in long physical waiting lines. Furthermore the wait time is also a complex phenomenon, there is one actual wait time and there is one perceived wait time. The perceived wait time is always higher than the actual, it is our brain who tricked us in believing that more time has passed than what have actually passed. The queue management system give customers more freedom and allow them to wait outside and keep them updated with regular alerts and notification such as SMS or WhatsApp, etc. The queue management system also have in-built announcement and customer calling system which keep customers distracted from waiting, it also have a digital signage which displays live queuing information and it also plays multimedia content or promotional material which keep customers distracted from the waiting time and help reducing their perceived wait time. These features significantly improve your customers’ waiting experience and raise their satisfaction.

Queue Management System Improves Employee Performance

The queue management systems also helps improving employee performance. It offers a comprehensive performance monitoring framework having multiple KPIs to monitor and evaluate employee performance. These KPIs help businesses to enhance their resource management strategies and are also very useful for the HR department. The HR can extract employee performance data to improve their training programs and take several HR decisions based on the employee performance data which help businesses improve their productivity in longer run. Furthermore the queue management system can automate several customer journey processes and digitalize several interactions which helps automating many tasks which are previously done by the service staff. An effective queue management system can significantly reduce the workload of the employee which results in better performance. When employee works under balanced workload their satisfaction rises which raise their morals and have long term impact on employee performance and also enhance the quality of their work. The queue management system can also automatically reroute the customers based on the current customer flow at each counter to minimize the customer wait time which also help balancing the workload and enhance employee performance.

Queue Management System Reduces Cost

A queue management system is a great companion for your business to optimize the operational cost while boosting the performance and productivity. As I have mentioned above a queue management system can greatly improve customer flow and minimize the burden of the staff which results in a productive environment and it ensures high quality services for the customers. Furthermore the queue management system automates several queuing processes. The digitalization and automation doesn’t require any staff assistance at most of the touchpoints which means the overall need of human resource decreases. Businesses can invest in queue management system and minimize the need of human resource which can significantly reduce the operational cost without effecting the productivity in fact the queue management system can greatly improve efficiency. The initial cost of the queue management system is also quite reasonable, as the technology used to build queue management systems are widely available. A queue management system consists of two parts, the software and hardware. Both software and hardware works independently and doesn’t require regular maintenance, which means the maintenance cost is also very low. The improved employee efficiency, decreased human resource need, and low-cost deployment of the system results in high ROI and help businesses minimize the per-service and overall operational cost.

Queue Management System Collects Business Intelligence Data

A queue management system is a digital tool which have a very powerful AI based software with smart algorithms and great capabilities of collecting business intelligence data. The business intelligence data includes customer behavioral data, their interaction at each touch point, system’s statistical and analytical data and various other insight which help businesses understand customer needs, demands, liking/disliking, market trends, staff performance and customer feedback. A digital queue management system also offers in-built analytical tools which help businesses extract actionable reports from the collected data. These reports can be included in the decision making process as well as these can be shared automatically as per set frequency. The management can easily analyze the performance of each branch using these reports and on top of that customized reports can also be generated as per the needs of the management. The staff performance data is very useful for the resource planning and management and the HR can also use this data for several HR decisions. Queue management system can also be used to collect valuable customer feedback data which can be collected using on-premises tablets, touch screen or interactive kiosks and the queue management system can also integrate multiple channels such as SMS, Emails, WhatsApp, mobile apps, websites and many more. The business intelligence data help businesses improve processes, reduce cost and identify the areas of improvement which increase profitability and productivity in the long run.

How Queue Management System Improves Business

When a business deploy a queue management system it equally benefits all relevant parties. Whether it is customers, service staff, managers or senior management/head office everyone get several benefits. Here is a quick overview of benefits a queue management system offer for different stakeholders:

Queue Management System Benefits for Customers

Customer will have better waiting experience
More freedom and convenience during wait time
Less wait time and satisfactory customer service
Better communication, real-time updates and alerts
Virtual queuing features and appointment booking facility

Queue Management System Benefits for Service Agents

Balanced workload and low pressure environment
Get help and simplify service delivery process
More control and better customer flow management
Better performance, higher employee satisfaction

Queue Management System Benefits for Managers

Digitalization and automation improve administration
Digital controls help managers effectively control the customer flow
Analytical and performance data help managers make good decisions
Automatic alerts and notifications keep managers up-to-date
Advanced features help implementing company policy

Queue Management System Benefits for Head-Office

Enable head-office to get real-time updates from all branches
Improve monitoring and control over all connected branches
Help head-office to collect data and make reports from all branches
Help head-office to remotely implement their policy over all or selected branches

Conclusion

For businesses it is extremely important to ensure their customers are getting satisfactory experience at all their branches and outlets. The customer satisfaction is extremely crucial for your business’s success. Happy and satisfied customers tend to be loyal to the brand and they also help building a positive image with their feedbacks, reviews, word of mouth, social media and other online endorsements. For any business who is offering on-premises services whether it is from retail, finance, banking, healthcare, education, or any other service-based industry even the government offices and service centers also require a proactive queue management strategy which is impossible without implementing a digital queue management system. In this blog we have covered the advantages of implementing a queue management system for your business and the benefits it offers for key players and stakeholders. If you want to learn more about the subject or if you want our help to design and customized and highly cost-effective queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: 8 Benefits of Using Digital Kiosks for Your Business

June 6, 2023

Dubai Police Acquire Interactive Signage from RSI Concepts

The Dubai Police department is known for its excellent services and considered among the top police not only in the country but in the entire world. As we all knows that the emirate of Dubai hosts millions of visitors and tourist every year, most of the tourist came here to have a luxurious and unmatched experience the emirate offers in all sectors. It is the Dubai Police department who ensured their safety and succeeded in making Dubai the safest city in the world. No other city anywhere in east or west can match the level of public safety and security that Dubai offers to its residence, visitors and tourists. This is due to persistent efforts of the Dubai Police leadership, the Dubai government and the professionalism of the police force. The Dubai Police is known for its ability to track and arrest criminals within hours and is known for its highly sophisticated and modernized technological infrastructure. The Dubai Police has deployed the most advanced technologies and digital infrastructure in the world which is evident from their performance.

Recently the Dubai Police requested digital agencies like RSI Concepts to submit their proposals for interactive self-service digital signage kiosks for one of their main customer service center with the aim to offer a variety of services via self-service mode. The newly designed service center required a modernized digital signage which not only serve best but also looks integrated within the interior of the customer service center. That is why the Dubai Police wanted to deploy a new interactive digital signage. In order to maximize the usability the signage was required to have double-sided displays. This will allow the service center to accommodate two customers/visitors at the same time using a single digital signage which will literally double their capacity to serve. The interactive digital signage is designed to host a larger display where multimedia content can be played as well and due to its size a lot of display real estate is available to build intuitive user interface which enhances user experience and simplify the customer journey.

RSI Concepts was also given opportunity to submit their bid. Thanks to our experience team and highly competent engineering department, we have proposed an ideal design which not only meets all the functional requirements but also aligns with the aesthetics of the surrounding interior elements. We use highly-efficient industrial grade displays and computing modules, which enable the signage to run 24/7 without any delay and ensure the customers can avail the service whenever they want. The superior network and connectivity features allow the Dubai Police to integrate it with their internal system and ensures a flawless operation. The touch screen is highly sensitive and protected with additional protective layers which ensures a longer lifecycle. These digital signage kiosks can significantly enhance customer experience and ensure higher satisfaction.

Here are the comments of our Sales Manager, Ms. Maheen Waheed, she also managed the entire project:

“It was truly a great experience working with the highly professional and very cooperative Dubai Police team. It was a great honor to get this project. The timeline was short though but we have successfully delivered the project as per promised timelines. Thanks to our competent and hardworking team. I will look forward to expand our collaboration with Dubai Police.”

It is truly remarkable to win this bid while all top-ranked digital agencies in the country were competing for this project. It is a great achievement and evidence of the remarkable work of our team that our design was selected and we got a great response and positive feedback from the Dubai Police team and management. At RSI Concepts our top priority is customer’s satisfaction and when we get a positive feedback it boost our motivation. We will keep striving for the best for our clientele and we will also look forward to increase our collaboration with Dubai Police and their other departments.

Check out this: The St. Regis Saadiyat Island Resort Abu Dhabi Acquires RSI Mobile Charging Lockers

June 5, 2023

8 Benefits of Using Digital Kiosks for Your Business

The customer experience and digital kiosks are a great tool to enhance customer experience and attain their loyalty. The customer experience and customer loyalty is absolutely essential for the modern businesses. Businesses in Dubai and any other part of UAE are actively seeking ways to increase customer satisfaction, this is due to the rapidly changing market trends, demanding customer behavior, and tough competition. The UAE has strong presence of world’s top ranking brands, businesses and enterprises, the general public here is very knowledgeable, tech savvy and highly demanding which expedite the organic process of evolution in the markets. The digital kiosks are a great tool to handle the problems of rapid-pace markets such as in Dubai and all around the UAE. The digital kiosks are interactive devices which allow self-service operation and proven to be great at enhancing customer experience and raising their satisfaction. The customer satisfaction drives customer loyalty and the customer loyalty lay the foundation for a long term and consistent success.

If you are living in Dubai or anywhere else in UAE you would have witnessed the rapid adaptation of interactive digital kiosks everywhere. The interactive digital kiosks can operates in a wide spectrum full filling the needs of almost every industry. In this blog we will list benefits of using digital kiosks and how businesses can leverage them to achieve their goals.

What is a Digital Kiosk Machine?

By definition a digital kiosk machine is an interactive computing device which allow customers to interact with it through touch screen or various other means to perform certain tasks without any help or assistance from the staff. In simple words it is a self-service solution which allow customers to avail services, make payments and do transactions which were traditionally done at a service center or in business premises with the aid of an employee. Hence the digital kiosks works as intermediary between customers and business which allow them access to the required information and to let them place order or avail service through a digital experience. There are non-interactive digital kiosks too which serve as a digital signage and play multimedia content or publish information and help businesses improving the communication. The digital experience is gaining huge attention form business all around the world. With the rise of smartphones, websites, social media, and easy access to the internet results in a completely different climate for businesses world. Same is applicable in UAE as well, businesses here too are investing huge chunks of their profits in digital experience, and the interactive digital kiosks are also part of digital transformation and digital experience.

Benefits of Using a Digital Kiosk

The digital interactive kiosks comes in many types, sizes and shapes with different application. Some are exclusively designed for a particular purpose or application, some are industry specific and some are generic. The digital kiosks are mostly interactive but some information kiosks are also non-interactive, such kiosks are more like a digital signage which plays multimedia content or publish information that can help your customers. Here are some key benefits of implementing a digital kiosk for your business:

1. Benefits of Using Digital Kiosk: Marketing and Advertising

The digital kiosks are a great tool to enhance your marketing, advertising and communication and help businesses increase their sales buy running enticing offers, discounts, information, promotions, adverts and multimedia content. The digital kiosks used for marketing and advertising are usually non-interactive as they only display content, and doesn’t require to take user inputs. Such kiosks can play content 24/7 and can be placed at location where you think your targeted audience will visit. Not only off-campus but such kiosks can also be used in-premises and help businesses increase their upsell and market new products, services and promotions. Furthermore the information kiosk can be implemented in all customer facing environments. The government offices, banks, healthcare, immigration and various other different organizations and businesses can use information kiosk to display useful information for the customers to avoid inconvenience and to improve their in-branch experience.

2. Benefits of Using Digital Kiosk: Improve Business Efficiency

The digital kiosks are interactive computer units that can run 24/7 without any break or disruption which means that a business can offer access to its services and information for 24/7. This enhanced accessibility help businesses improve their efficiency, as they do not need to deploy additional staff and their services are always accessible to their customers, even on weekends and holidays the customers can access to services and information they want. Furthermore the customers who want to avail service through a digital kiosk can easily and quickly access the service without the need of waiting for long time in the queues. It is also very convenient for the customers to approach an interactive self-service digital kiosk at any time of their convenience without worrying about the working hours of the customer service center. Businesses with efficient processes tend to have better customer engagement which help attaining higher customer loyalty. The customer loyalty is absolutely essential for long term growth and success.

3. Benefits of Using Digital Kiosk: Minimize Operational Cost

The interactive self-service digital kiosk are a great companion for customer service centers and customer facing environments. Whether it is a self-service checkout kiosk for retail business, food ordering kiosk for restaurants, self-service payment kiosks for services, vending machines, HR kiosks, ATMs/ITMs for banks, self-registration kiosk, or any other self-service kiosk it help reducing the need of human resource and offer excellent customer experience to customers. Obviously a digital interactive self-service kiosk cannot always fully replace the service agents or human staff, but most of the time they can offer a great quicker channel to avail service. That is the reason most of the businesses in Dubai and everywhere in UAE likes to have a hybrid environment where both the interactive self-service digital kiosks and customer service agents work side-by-side. This also help businesses effectively manage their human resource and allow them to increase the capacity of servicing more customers without increasing the staff. Which is a great way to optimize and minimize the operational cost of the service center.

4. Benefits of Using Digital Kiosk: Increase Employee Satisfaction

Most of the businesses in Dubai and all around the UAE prefer to have a hybrid setup where both the interactive self-service digital kiosk and the customer service agents work side-by-side. Furthermore businesses can also deploy queue management system kiosks to streamline their customer flow which also help minimizing the staff efforts and maximize the branch efficiency. The interactive self-service digital kiosk help businesses balance the workload of the staff. In Dubai and all around the UAE the general public is very familiar to the interactive self-service kiosk, so most of the people tend to go to a self-service counter when the facility is offered. This reduce the workload of the staff and it also minimize their efforts. The digitalization of the services also tend to improve staff efficiency by reducing their workload and aiding them in several service delivery steps. During the peak hours most of the customers prefer to use an interactive self-service digital kiosk instead of waiting in long queues to get to the service agent. Which also help minimizing the workload of the staff. When the employee work under a balanced workload their efficiency improves, their workload reduced and their satisfaction increases which raise their work quality.

5. Benefits of Using Digital Kiosk: Real-time Updates and Up-to-date Information

Whether it is interactive digital kiosk or a simple digital signage kiosk, these kiosks comes with a software tool which enable businesses to update information and content on them in real-time. The kiosk system software is a centralized application, which means that it would be hosted on a server which could be online, or connected to a local network and all the kiosks connected to the network will work as a client to that server. This allow the management to update the content and information instantly on all kiosks without any delay. Hence the news, updates and even marketing content can be updated in real-time. Furthermore the digital kiosk management system also allow management to personalized the content on the kiosks by publishing different content on each kiosk, for example, 1 kiosk is in the reception area and 3 are in the customer service center, the management would be able to push different content on the kiosk located in the reception area and different content on the kiosks located in the customer service center, in fact the management can push totally different content on each individual kiosk using the kiosk management software. All the updates are published in real-time and instantly available for the customers.

6. Benefits of Using Digital Kiosk: Offer Customer Freedom and Security

Another great benefit of interactive self-service digital kiosk is that it offers freedom and security to your customers. Studies have revealed that when customers are dealing with customer service agent in a traditional customer service center environment there are several factors that are impacting their experience. For example, think from a customer’s prospective, if you are a customer who have waited in a waiting area or a queue for around 20 minutes and reached to a service counter, how would you behave? Obviously everyone in such situation would want to complete the process and leave as quickly as possible. This deprive customers from a happy experience, the customers who would reach to a service counter after a long wait time would want to complete the process as quickly as possible, this could hinder your efforts of upselling, the customers might wanted to ask a few questions but as they know there are customers waiting behind they might hesitate in spending too much time occupying the service counter and a lot many such issues will arise for your team. But with an interactive self-service digital kiosk the customers doesn’t have to worry about anything, they can navigate through the information center to acquire knowledge, they can spend more time on selecting services or making a decision and as there is no staff present they will get a more private experience which raise customer satisfaction.

7. Benefits of Using Digital Kiosk: Low Maintenance High ROI

The digital kiosks comes in two major classes, one is interactive and the other is non-interactive or a digital signage is usually. Apart from these classes there are also two more sub-classes based on the deployment, the indoor kiosks and the outdoor kiosks. The indoor kiosks are the most common one but these days the outdoor digital kiosks are also gaining huge popularity among businesses all across the UAE. The indoor kiosks can be made smaller and sleek while the outdoor kiosks are usually bulky as they must have weather protection and additional cooling solution in order to work properly in the harsh and hot environment. The outdoor kiosks also need brighter displays and the certain hardware features that ensures a smooth operation outdoor. When it comes to the deployment cost, it is also not that much, even if you are deploying a very sophisticated kiosk with multiple software and hardware features, the price is still quite reasonable. This is due to the large-scale adaptation of digital kiosks on a global scale which significantly lower the price of the technology. As for the maintenance is concerns, it is a fully automated machine and the parts used to build it are widely available, therefore the maintenance cost is very low. The digital kiosks on an average requires very less servicing and can operate for years. The less deployment cost, low maintenance cost and longer lifecycle ensures high ROI.

8. Benefits of Using Digital Kiosk: Collect Valuable Business Intelligence Data

The digital kiosks are great at collecting valuable business intelligence data. The business intelligence data is the statistical and analytical data which is used to understand the kiosk usage and customer behavior. For example, businesses can monitor all activities on their digital kiosks, such as who is using it, what services customers are using, at which step of customer journey the customers are backing out, what information customers are seeking the most, and so on. Such data will help them to understand the customer behavior and help them personalize customer experience and communication. This data help businesses in improving their processes, customer journey and customer experience. The business intelligence data is also used to generate customized reports which can be utilized decision making process. Businesses can also easily identify the flaws in their processes, service delivery mechanisms, and the areas of improvement which help them achieve higher customer satisfaction. Furthermore businesses can also collect customer feedback data, in fact the interactive digital kiosks are considered to be one of the most effective channel to collect customer feedback data. The business intelligence data is a great source of knowledge and insight. It helps businesses align their processes, strategies and communication with customer’s needs, interests, demands and market trends.

Conclusion

Businesses all around the world are using digital kiosks to improve their sales, communication and to enhance customer experience. Here in Dubai and all around the UAE the digital kiosks have gained huge momentum since past decade. Both the interactive and non-interactive kiosks are rapidly gaining popularity. However, the interactive self-service digital kiosks are much more popular and offers unmatched features. Businesses of all types and sizes can leverage the benefits of digital signage and digital kiosk to achieve higher customer satisfaction. The customer satisfaction is essential for growth and stability of any business. Satisfied customers tend to be more loyal and customer loyalty is a key to long term success and sustainable growth. The digital kiosks comes in different types and sizes, every business should choose wisely to leverage the full benefits of the digital kiosk. The digital kiosks whether interactive or non-interactive are easy to deploy, have low deployment cost and require very less maintenance with exceptionally longer lifecycle. On top of that the digital kiosks can easily be upgraded and repurposed. All these features make them very cost-effective solution. In this blog we have listed top 8 benefits of using digital kiosks for your business. If you want to learn more about the subject or if you want us to help you design and deploy a bespoke digital kiosk solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How to improve customer flow management?

May 31, 2023

How to improve customer flow management?

The customer flow management is always challenging, whether you are a small business or large enterprise, your customer facing offices and service centers have huge impact on your brand’s reputation and your business’s perception in the public. Poorly managed customer service center not only increase customer churn rate and make your customers unhappy but also harm your business’s reputation and overall brand image. The customer flow management is monitoring and dealing with customer queues across a customer facing environment. No matter if you are a small grocery store or a large-scale customer service center with tens of service counters, the biggest challenge is to maintain a smooth and continuous customer flow and ensure a satisfactory experience. When businesses start failing to deliver an optimum level of satisfaction and smooth customer journey will start losing customers rapidly. Especially in Dubai and anywhere in UAE where customers have a lot of options, it is easier and much convenient to switch rather waiting for your service provider to make improvements. That is why the customer flow management has a significant role in business’s success and growth.

What is Customer Flow Management?

The customer flow management is the management of customer journey for the businesses who offer in-store or in-branch services, where the customers have to come and visit the business to avail a service or to make a business transaction. The customer flow management includes everything from customer entering in the premises and till leaving the premises after a successful service delivery. It encompasses the entire customer journey and offering great service and interaction at each touch point. The customer flow management means improving the customer experience, minimizing the friction, monitoring customer flow and the entire journey, and ensuring your customers left happily. It also includes guiding your customers and visitors through each step, monitoring their behavior, and ensuring a quicker and smoother service delivery experience. All this requires a systematic and well-structured management framework which is nearly impossible to achieve with manual and traditional queue management practices. That is why a queue management system is the best companion to optimize the customer flow management and achieving the ultimate level of customer satisfaction.

What is a Queue Management System?

A queue management system, queuing system or customer flow management system all referred to a digital solution which help businesses streamline customer flow, improve management and organize the entire customer journey to achieve higher productivity and customer satisfaction. A queue management system is a software based solution with several integrated hardware components. The queue management system software engine is based on AI (artificial intelligence) and smart algorithms which help businesses to implement their queuing policy as well as help them monitor the customer journey and collecting valuable business intelligence data which is vital to improve strategies and relevant business processes. A traditional queue management system includes a server side software application with multiple dashboards for service agents, managers, head-office/senior management, and intuitive customer facing UIs (user interface). Typically a ticket dispensing device or interactive kiosk is used to dispense the tickets for the queue along with a customer calling system and digital signage screen which displays live queuing information and multimedia content. The more modern queue management systems can have a variety of hardware and software features such as virtual queuing and various peripherals to collect customer data and get user inputs.

How Queue Management System Improves Customer Flow Management?

Different businesses have different needs and different queuing policies. Every business offers multiple services, even businesses who belongs to same industry could have different priorities and different queuing strategies despite offering the same services. Hence the queue management system and the customer flow management could differ from case to case. However, there are some universal benefits of implementing a queue management system which help all types and sizes of businesses to improve their customer flow management and strengthen their administrative capabilities. Here are some key advantages of implementing a digital queue management system which help improving the customer flow management.

Queue Management System Reduce the Physical Waiting Lines

The customer flow management depends on how the physical waiting lines are constructed. The physical waiting lines should be constructed carefully to avoid overlapping, congestion or crowd formation in the waiting area, which disrupt the natural flow of customer and cause many problems.Furthermore the physical space and shape of the premises should be considered carefully while designing your queuing policy. Commonly any business in Dubai or anywhere in UAE offers multiple services in their customer service centers, some of the services have more customers than the others, the waiting areas or the available space is not always even and along with that the management should also consider the customers who might be navigating their way through the premises which could cause disturbance. Let say the counters with the longer queues should be allotted more space in front, and the rest of the traffic should be routed to avoid overlapping. Apart from that, the queue management system software itself can be a great support to avoid long waiting lines. All modern queue management systems allow virtual queues, which means even if a customer is signed-up for a waiting line, they are not required to stand in physical waiting line, and instead they can wait comfortably in the designated waiting areas. This help reducing the size of the physical queues and avoid congestion in the waiting areas.

Queue Management System Helps in Crowd Prevention

Offering customers a comfortable waiting environment can greatly improve their experience. But crowded waiting areas are always concerning for the customers. Think from a customer’s point of view, if you go to a bank branch and see full waiting areas, the first thing you will think about would be that it will take too long to get the service, this negative feeling can have a great impact on your overall experience. Furthermore most of the people who are in the waiting areas might want to go outside, which means they must guess if there are 10 more customers ahead of them, it might take 20 to 25 more minutes to their turn, in such cases the chances are customers might end up losing their position in the queue. Hence next time they will never do such thing. Therefore a proper communication is necessary. The modern queue management systems uses integrated SMS notification and alert system and keep sending messages to the customer and updating them about the queuing status and estimated time remaining to their turn. This gives confidence to customers and more customers enjoy their waiting time while doing something else of their interest which improves their waiting experience. The communication is not limited to SMS, even the queue management system smartphone applications, customer portals, WhatsApp and various other communication channels can be used to keep your customer informed. All these features help preventing crowd formation and reduce customer churn rate.

Queue Management System Improves Employee Performance

A digital queue management system is a very powerful tool, it not only offer several employee performance monitoring KPIs but it also help improving employee satisfaction and increase their productivity. A queue management system can take a lot of workload off of the employees with its incredible ability to digitalize and automate several processes and steps. Furthermore the queue management system has in-built smart algorithms and AI which enable it to capture and analyze data from each and every touch points, which enables it to evenly distribute the workload among all employees. It has capabilities to take decisions in real-time and balance the workload of the employees which increase employee satisfaction. Furthermore it offers a variety of tools which help employee in service delivery tasks, pre and post service tasks and provide them more control. The enhanced employee experience results in better service quality. The queue management system free employees from worrying about the line management and other such problems caused by unorganized and manually managed queues which increase their productivity and performance. Resultantly it significantly reduce the customer waiting time and improve service quality.

Queue Management System Reduces the Customer Wait Time

The queue management systems are proven to be highly effective in reducing the customer wait time and improving their waiting experience. It offer customers more freedom and control over their journey and at the same time it helps improving employee satisfaction and performance which results in significant reduction in customer waiting time. When the customers are not tethered to a physical waiting line, they are free to wait in the waiting area or enjoy their time outside, this has huge impact on the perceived wait time. When it comes to customer flow management, there are two time factors that businesses should consider, one is the actual wait time and the other is the perceived wait time. The actual wait time is the actual time that a customer must have to wait for. However, the perceived wait time is the wait time that the customers think in their minds. Think of a traffic congestion, when you are stuck in the traffic, your brain always tricks you in believing that your track is moving slower than the adjacent tracks, the same phenomenon is applicable here too. When customers are in physical waiting lines, or they are stuck in the waiting area they get bored and the sense of time is changed, in such conditions people think the time is moving slow or a lot of time has passed. The queue management system allow customers to wait freely even outside and provide them with regular updates and alerts, furthermore the customers who are sitting in the waiting areas can be engaged with regular and very frequent audio announcements, queuing information displayed on the signage along with the multimedia content. That is how a queue management system help reducing the actual wait time, perceived wait time and negative psychological impact of waiting which results in more satisfactory customer experience.

Queue Management System Collects Valuable Business Intelligence Data

A digital queue management system is capable of collecting a wealth of business intelligence data which help businesses monitor their queues, and allow them to analyze their current queuing policy. With the help of queuing data and other statistical data that is collected by a queue management system businesses can evaluate their processes and customer journey which help them highlighting the flaws and areas of improvement and give them a chance to improve their strategy and queuing policy. Businesses can continuously analyze this data and make regular tweaks to achieve the higher performance and efficiency. The queue management system also helps tracking the customer churn and provide valuable information which help management understanding the causes of customer churn. The queue management system also closely monitor employee performance and highlight the needs of training and help management in resource planning and for several HR decisions. Furthermore the queue management system provides insight to customer behavior and help businesses understand customer preferences which is important to align their processes with customers’ needs. A digital queue management system can also collect customer feedback directly from customers using multiple integrated communication channels and on-premises touch screens, tablet devices and interactive kiosks which further provide deeper insight to customer behavior, needs and problems and help businesses improve their processes and strategies which results in better customer flow management.

Conclusion

Businesses who offer in-store or in-branch services face many challenges in customer flow management. The optimization of customer flow and well-managed queues are crucial for customer satisfaction. Unhappy customers tend to switch service provider and also hurt brand’s reputation which could jeopardize the growth of the business. That is why businesses not only in Dubai but all around the UAE invest millions in customer experience. A digital queue management system is a perfect companion to eliminate customer flow management problems and to enhance the productivity, performance and efficiency of the customer service centers. Queue management systems are known for their ability to significantly reduce the customer waiting time, but that is not all, a digital queue management system help businesses implement their queuing policies, enhance customer experience, improve employee efficiency and collects valuable business intelligence data which help businesses to further improve their strategies, polices, and processes. In this blog we have discussed how a digital queue management system can help businesses in improving customer flow management and attaining higher customer satisfaction. If you want to learn more about the subject or if you want our help to design and implement a customized queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: From Chaos to Control: How Queue Management Systems Can Improve Your Business

May 24, 2023

From Chaos to Control: How Queue Management Systems Can Improve Your Business

Every businesses knows how difficult it could get in customer facing environments, especially during the peak hours, when the footfall is high and the customer waiting areas and counters become crowded. Think from a customer’s prospective, if you are a customer you are at a service center, there is a huge crowd, it is even difficult to find a place to sit, and there is no help or guidance from the staff, how would you feel in a situation like that? It could get very frustrated, that is why businesses needs to take serious steps to prevent their customers form any such situation. It will not only make your customers unhappy, but it will result in loss of sales, increased customer churn rate, and less repeated business which could have some serious repercussions in the long term. Businesses adopt different ways according to their needs to improve the customer flow. However, a modern digital queue management system is the right solution to all those problems. It provides tools and features which help businesses in managing their queues, resolving problems, shortening customer journey, improving customer experience and much more.

What is a Queue Management System?

A queue management system is a digital solution which help businesses organize the waiting line, minimize the customer waiting time and improve branch efficiency and service quality. A queue management has two distinct part, one is the software which is usually a server application which provide a central management and administrative control over all connected branches. The queue management software various from case to case, but the most common and essential features are an administrative control panel, service agent dashboard, customer UI (user interface), ticket calling and announcement features and data collection and analysis tools. The hardware part includes a ticket dispensing unit, which is usually aninteractive self-service kiosk, there is a digital signage display which is used to display live queuing data, and a sound system to make audio announcements. Furthermore there are several other software and hardware components which can be included in the queue management system to enhance its capabilities and to offer innovative features.

How Queue Management System Help Turning Chaos into Control?

A queue management system offers a variety of features and digitalize several aspects of the customer journey which help organizing everything. Furthermore the customer behavior is not constant, it keep changing, a queue management system collects valuable business intelligence data and help businesses acquire deeper insight to customer behavior, market trends and help management align their efforts to maximize the customer satisfaction. Here are some key advantages of a queue management system which help businesses in turning chaos into control.

Advantages of Queue Management System: Organized Waiting Areas and Queues

The queue management system is a very capable tool, it helps organizing the waiting areas and customer waiting lines. It automates customer flow and customer journey which helps organizing the customer queues and solve several problems. In manual queuing customer have to face several issues, they got frustrated, most of the time customers and visitors don’t have a clue about their remaining waiting time. The queue management system help customers and issue them token numbers, which represents their position in the queues and allow them to wait comfortably in the designated areas. Furthermore the customer calling, customer routing and the entire customer flow is controlled by the smart algorithms of the queue management system software in real-time. Which significantly increase the customer flow and improve the customer journey. Since everything is managed by an automated program so the customers also don’t have any complains and everyone knows that their token number and position in the queue is secure and they will be served on their turn. These and several more such features allow businesses to organize the waiting areas and customer queues.

Advantages of Queue Management System: Reduce Customer Wait Time

Order and organized queuing environment save a lot of time. The customers are welcomed by interactive self-service kiosk, they are asked to choose which service they want, and in some cases the customers are also allowed to input data while issuing the token number. Everyone is served according to their positions in the queue. The queue management system balance the load of service counters based on various data inputs coming from different touch points in the system and the current service delivery rate. The smart algorithms can sense if one counter is having shorter queue, and they can automatically reroute a few customers to those counters, the queue management system also monitors employee performance, it can understand which employee is best at which service and on the bases of services required by the customer it can assign them a counter with high probability of quicker service delivery. There are tons of such features which help organizing the customer waiting areas and queues to shorten their wait time.

Advantages of Queue Management System: Improve Customer Experience

A queue management system plays a crucial role in improving customer experience at the branch. Without a queue management system the customers have to wait in long queues, which usually work on first come first serve bases. Furthermore there are line jumpers, poorly managed waiting lines and much more which can completely ruin their experience at the branch. A queue management system allow them a complete framework and eliminate several problems which results in more shorten and simplified customer journey. The queue management system also provide many features such as live queuing data at large signage displays, frequent audio announcements, multi-lingual intuitive UI for customers and much more which improves customer experience. The reduction in wait time have huge impact on customer happiness, when the customers will have to wait less and in a well-organized waiting environment, they remain calm and more supportive when they arrive at the service counter, it is easier for the service agent to satisfy a calm customer rather a frustrated, annoyed and unhappy customer. All such features greatly improve customer experience and results in higher customer satisfaction.

Advantages of Queue Management System: High Staff Productivity

A queue management system can offer a variety of features which can be used to improve staff productivity and performance. The staff satisfaction and morale plays crucial role in performance. When the staff work under a balanced workload they become happy and satisfied, happier they are better their service would be. A queue management system offers self-service ticket dispensing mechanism which reduce employee workload. It organize and manage all the customer flow from various stages of customer journey, even in case of stepped services or multi-counter service delivery the queue management system can manage the entire customer journey and customer flow. This means that the staff no longer have to worry about the problems occur in manual queuing, they are free to focus on most important tasks, they are never interrupted and they don’t have to stop their work for another task or to solve a problem. These features help reducing the workload of the staff and also results in better resource management. High staff productivity and performance help businesses improve the human resource strategy and results in better and improved branch operation with significantly less cost.

Advantages of Queue Management System: Central Administration and Control

The queue management system is a digital tool, majorly the server application is hosted at a local or online cloud server, which is linked with all branches, and therefore the data from all branches is updated in real-time at the main server. The head office can control and monitor any branch in real-time. Furthermore it also allow businesses to configure their work flows and processes according to their policies. The queue management system also features a smart alert and notification module, which can be configured to send alerts and notify the supervisors, branch managers or even the head-office when a certain event occurs, such as if the foot fall raised to a particular threshold value, or if the open ticket reaches to a threshold value and so on. These alerts and notifications are completely customizable and enable management to take actions and steps in a timely manner. This provide more control over the branch and the queuing and it also enhance their administrative capabilities which results in much better and well-organized operations.

Advantages of Queue Management System: Collect Valuable Business Intelligence Data

The modern businesses heavily rely on IT solutions and digital technology. For IT industry, software, digital solutions and communication, the data is the most valuable thing. The business intelligence data is the analytical data and insight acquired from a particular system or digital solution. A queue management system software is a very powerful AI based tool. Which is capable of collecting the most valuable business intelligence data.This data can help businesses and organizations in decision making process, identifying and solving various problems and improving their strategy. A queue management collects business intelligence data such as customer interaction at each touch point, employee performance data, customer preferences and several other behavioral insight. The business intelligence data help businesses take informed and timely decisions. It help them improve employee performance and support the HR in many tasks. The queue management system data also help understanding customer behavior, customer trends, their needs, expectations and market trends which provide a valuable insight and help businesses update their strategies and processes. It highlights several flaws and improve management.

Conclusion

The businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE spend millions on customer satisfaction solutions. The customer satisfaction is crucial for any business but in competitive markets like of UAE, the customer satisfaction become more significant. In UAE the customers are more sensitive, sensible, and savvy and demanding, above all they have a lot of options available. One bad experience could repel them form your business and they will end up with a competitor. That is why the crowd and poorly organized queues are a nightmare of every customer facing environment. Businesses need to be more active and attentive when they make policies and strategies for their customer facing environments, such as customer service centers, branches, and service areas. A queue management system is a modern and advanced software solution to deal with all types of problems associated with customer experience and staff performance. In this blog we have discussed how a good queue management system can turn chaos into control. We have listed several advantages of implementing a queue management system at your customer facing environments. If you want to learn more about the subject of if you want our help to design and implement a highly cost-effective and customized queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Why You Need a Customer Flow Management Software?

May 23, 2023May 23, 2023

Why You Need a Customer Flow Management Software?

Every customer facing environment have difficulties in dealing with the customer flow and increased footfall. Businesses adopt several strategies to ensure the customer have a great experience and quicker service delivery. What every business should know about customer flow is that it is not only about implementing a ticketing system, in fact it is a far more complex phenomenon. Businesses will have to have a monitoring mechanism in place which provides customer behavioral data and insight to help them understand the effectiveness of their current strategy and process. A simple ticketing system might solve some major problems of queuing and customer flow management, however it won’t provide any data or offer more control over the queuing process. First come first serve is not enough in modern customer service centers in Dubai and anywhere else in UAE. Businesses offer multiple services, they have multiple service counters, some also offer stepped-services and there are tons of other aspects which could impact the customer flow and customer experience.

In such situation a smart software with AI (artificial intelligence) based algorithms and superior data collection tools can help businesses in effectively implementing their queuing strategy and help collecting data from customer touch points. A customer flow management software is a very effective tool to improve customer journey and customer experience. In this blog we will discuss why businesses need a customer flow management software?

What is Customer Flow Management Software?

A customer flow management software a software application which is designed to help improving customer flow, avoiding crowd at branch, reducing customer wait time and enhancing customer experience. The customer flow management software is a centralized application, which means all your connected branches can be managed and monitored form a central management control panel. All the branches are linked via a server and all the data is relayed to the main control panel and central database in real-time. These features not only improve business’s management capabilities but also enable them to respond to different situations very quickly. Furthermore there are several hardware components that are connected with the customer flow management software, such as ticket dispensing unit, digital signage displays, counter plates, and audio announcement system. These tools help businesses improve the efficiency of their branch and customer experience which is essential for success and growth.

The modern customer flow management systems comes with a variety of other hardware and software based tools, such as Emirates ID scanner, RFID, Barcode/QR Code Reader, integration with email, SMS, WhatsApp, customer feedback and much more. All these features help businesses offer innovative solution to their customers and ensure maximum efficiency at customer flow and a superior customer experience. In this blog we will discuss why a business needs a customer flow management software.

Advantages of Customer Flow Management System

There are several advantages of customer flow management system for both businesses and customers. One of the greatest advantage of using a customer flow management system is that it is customizable and allow businesses to utilize it as per their needs, for example, a hospital/clinic would have a different customer flow policy comparing to a telecom customer service center or banks. Similarly every business have different needs, hence every business can take full advantage of its innovative and customizable features.Here are some key advantages which make customer flow management software an essential tool for the digital transformation and customer satisfaction.

Advantages of Customer Flow Management System: Digitalization and Automation

The customer flow management system help in branch transformation and digitalization of services. The digitalization and automation help improving efficiency and the entire queuing process. With manual customer flow management there are several problems, disputes among the customers waiting in long slow-moving queues and the staff and even with other customers and visitors are a common sight, especially during peak hours. Furthermore it is difficult for customers and visitors to select the right queue as per their needs, people end up in wrong queues more often which cause more issues. The customer complaints are also very high in manual customer flow management methods. However, with the customer flow management software all these and several other inherent problems of manual queuing can be eliminated. The customer flow become more organized, smooth and automated which reduce customer waiting time and also improve staff efficiency.

Advantages of Customer Flow Management System: Reduced Customer Wait Time

The customer wait time plays crucial role in customer satisfaction, longer wait time less customer satisfaction and vice versa. The customer flow management software helps reducing the customer wait time. There are two aspects of customer wait time, one is the actual wait time and the other is the perceived wait time. The perceived wait time is a psychological phenomenon. Think of a slow moving traffic on a multi-lane high-way. We often think that our track is moving slower than the next one, but when we change track and more to the next track it seems like this one is even slower. All this is due to our brains perception. Similarly when we are in queue at a customer service center, we often think our line is moving slower than the next one, this cause line-jumping in manual queuing management. However, with the customer flow management software everyone knows that the customer calling, their position in the waiting line and everything is controlled by a computer, hence no-one can complain of favoritism, or any other discrimination. Furthermore the digital signage display, frequent audio announcements and other features kept the customer busy and engaged which reduce their sense of wait time and help minimizing both perceived and actual wait time.

Advantages of Customer Flow Management System: Improved Service Quality

When a customer flow management system is deployed, the service agents have more balanced workload, the wait time is reduced significantly, and the customers tend to be more happy and satisfied. This is due to many reasons, for example, when the customer flow management system is deployed it automates several steps of the customer journey which results in less wait time, the automation also lifts off a lot of workload from the staff which improve their performance. When the service agents work under a balanced workload, their performance get improved. The service agents doesn’t have to worry about the queues, customer complaints or such tasks, which allow them to fully focus on their primary tasks and results in better employee performance. When the employees have balanced workload and they can focus on important things, their quality of work also get improved. Which means the service quality is improved. Furthermore, as the customers also have to wait for a moderated period of time, they are also not unhappy when reaching to the service counter, this help service agents quickly connect with the customers and improves communication and results in better quality service and more customer satisfaction.

Advantages of Customer Flow Management System: Offer Virtual Queuing

All modern customer flow management software are equipped with virtual queuing features. The virtual queuing is not a new concept, however, it gained popularity in past few years, and now a days more and more businesses are adopting virtual queuing to enhance their customer experience. The virtual queuing allow customers to interact with the customer flow management software using various digital or remote channels such as smartphone applications, online customer portals, websites, SMS, WhatsApp, email, QR Code and online appointment booking tools. All these features offer convenience and easy access to customers and allow them to sign-up remotely for the queue. They can sign-up for the queue without even being present at the branch or in the physical waiting line. This offer them more freedom and control over their visit, and on top of that the customers can receive real-time updates, alerts and notification from any preferred channel. This allow them to plan their visit in a way that they can arrive at the same time when their ticket is called. Hence there is literally no wait time. That is why the virtual queuing features can significantly improve the customer flow and also reduce the workload of the branch. Businesses can save a lot by reducing and effectively managing human resource and branch operation.

Advantages of Customer Flow Management System: Collect Business Intelligence Data

One of the great advantage of a customer flow management software is that it can collect highly valuable business intelligence data. It can capture statistical and analytical data from each and every touch-point during the customer journey, it can monitor customer behavioral data, preferences and even employee performance data. All that can be very helpful in decision making process and help management making informed decisions. The employee performance KPIs and other data can be relayed to the HR department which help them improving their training programs and taking other important HR decisions. Businesses can also collect direct customer feedback from the customer flow management software, as it can be integrated with customer feedback tools as well as any CRM software. This help businesses to conduct several customer feedback management campaigns and do research to improve their future strategies and plans. The customer flow management software is a central application which means that it provide real-time updates to the branch managers, head-office and key stakeholders and avoid any delay in important decisions. The business intelligence data not only help businesses improve their strategies, but it also help them identify the flaws and problems and enable them to solve them without harming customer experience which makes it very important for long-term success and growth.

Conclusion

For any customer facing environment the customer flow management is the biggest concern of the businesses in Dubai and all around the UAE. The market is very competitive, the customers are more demanding and the industry standards are very high, in such scenarios it is extremely important to take all necessary measures to ensure customer satisfaction. The customer satisfaction depends on their experience in the branch, if they had a great experience they will definitely be satisfied. But it is extremely difficult to ensure customer happiness, especially during peak hours. The customer flow management software is the best solution to all those problems. It help businesses enhance customer experience and maximize the customer satisfaction. It help them improve employee efficiency, and also a great way for digital transformation. The digitalization and automation greatly help improving the operations of the business and help them effectively utilizing human resource and minimizing the operational cost. If you want to learn more about the subject or if you want us to implement a customized customer flow management software for your business, please feel free to leave a comment in the comment box below or contact us through our Contact Us page and we will get in touch with you soon.

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