RSI Concepts, Author at RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

May 22, 2023

Features of a Best KPI System for HR

The HR operation and their responsibilities are continuously increasing day by day. The evolution of the HR industry was relatively slower but since last two decades and especially the last eight to ten years have rapidly transformed the HR industry. This also created a lot of opportunity to introduce technological solutions to meet the modern day demands and expectations. The HR department in every business or organization is a key player in the success. It is their responsibility to hire right staff, maintain their motivation and growth, and keep improving their performance and skills to enable them to deal with the challenges of future. For that the HR department implement various strategies and methodologies, sometimes the technology is also deployed to enhance the impact and capabilities of the HR department. Here in Dubai or anywhere else in UAE the markets are very competitive, the job opportunities are in abundance and it is very difficult to keep employees engaged and motivated to achieve higher performance and to reduce the employee turnover rate.

In this blog we will discuss the KPI System and what features or tools you must have in KPI system to make it most impactful for your HR department and for your overall organizational performance.

What is a KPI System?

The KPI stands for Key Performance Indicators. By definition the KPI system is a system devised to monitor, measure and track performance in form of a measurable and quantifiable metricsfor a specific objective over a pre-defined period of time. The KPI system provide targets and set goals for individual employees and teams, it provide milestones to track progress and it also provides valuable performance insight data. The UAE is a very competitive market where the market trends and customer demands are always changing, in fact an ordinary customer in the country is more tech savvy than anywhere else in this region, which means the businesses will have to ensure great service, quality products and satisfactory customer experience. Regardless of your business type, whether you are a B2B or a B2C business or you an entirely online-based business, the customer satisfaction is a key to success. That can only be achieved when businesses utilize their resources at maximum potential and achieve highest efficiency and productivity. That is what makes KPI system so crucial and necessary for any business.

What is Performance Management and what is the Role of KPI in it?

Every business or organization have a long term vision, under the directive of that vision businesses set their goals, and as per high-level organization goal, managers set goals and strategic objective at individual, team and even department levels. In order to achieve the goals all objectives and milestones should be achieved and to do so managers make plans device strategies and assign tasks to maximize the outcome of whatever human and non-human assets they have in hand. But how one can ensure the optimum level of efficiency and productivity is met in order to achieve the goals from individual level to all the way up to organizational level. The performance management is the answer to all those questions. A performance management system is a complete framework based on technology solution and methodologies which measures and monitors performance of the employees in a regular and measurable manner. The performance management sets expectations, assigns goals, help improving various business processes and communication and it also help identifying flaws and road-blocks preventing your employees from performing well.

However, the KPI or key performance indicator is a tool which measures the actual performance and without it neither manager nor the employees can understand if the performance goals are met or not and if the progress is in right direction or not. The KPIs provide a scale to measure the actual efforts of the employees and assess the outcome they produced during a certain period of time. The goals are relatively broader outcomes, it is the KPIs which provide a comprehensive framework to measure the performance and progress in quantifiable manner. For example, if an organization have a goal to improve its finance, then they must have to focus on new sales and recovery of pending payments. Traditionally these two are handled by two different departmentshence two different KPIs will be assigned to teams to ensure the broader outcome achieve your goals. The KPIs can also be modified or completely changed during the performance cycle to ensure the high-level organization goal is achieved. That is what makes KPIs essential for performance management.

Features of a Best KPI System to Strengthen your HR Department

When it comes to the features of a KPI System, there are two different aspects, one is the features based on the capabilities of the KPI system which means what it can monitor and measure and the other is the technical aspects, such as the technology used to develop the system, the system implementation methods, and other such specs.

Features of a Best KPI System: Functionalities

From the functionality stand point, the most important is what a KPI System can measure and how user-friendly it is. This will determine the impact and usefulness of the KPI System. Here are the core functionalities that make a KPI System best fit for modern businesses:

Absenteeism or Employee Engagement:The absenteeism rate is a great indicator for employee engagement, it is measured as the percentage of the total working days of the entire staff/workforce. If it is higher than the all-time high then you must investigate to find and rectify the problem.
Productivity:The employee productivity or effectiveness is a very sophisticated and a multi-dimensional concept. Usually it measures the number of sales and number of saleable products produced by the employee, but it includes several other factors such as availability, quality, employee working time, the number of delivered product, etc.
Employee Satisfaction:The employee satisfaction is usually associated to salary and financial benefits, however, that is not all. The organizational environment, work-life balance, flexible working model, and corporate culture, etc. have a vital role in employee satisfaction. The NPS (net promoter score) feedback is a great measure of the employee satisfaction.
Employee Turnover Rate:Another great metric to measure the success of your retention efforts is to measure employee turnover rate. The low turnover rate is always good and it shows employee satisfaction and success of your employee retention efforts. It also help HR to plan for talent replacement.
Training Cost: The employee training cost is a great measure of understanding how much you have spent on onboarding, training and upgrading the skillset/knowledge of your employees. A short knowledge test could help you evaluating the training program which is very helpful to make employee development strategies for future and making other smart decisions.
Workload/Overtime: The overtime hours will always be very helpful in understanding the workload of your employees. The overtime or workload metrics will tell you the effectiveness of your operations, process and even resources and it will also help you preventing and rectifying the impact of permanent long work hours, as it is bad for motivation, morale and productivity.
Hiring Cost: The hiring cost or cost per hire is a very important HR metric and it measures the amount of resources you have invested in finding the best fit for your each need. The hiring cost includes everything from advertising and onboarding cost to the time spend by other stakeholders in hiring the new employee. Higher hiring cost always indicates problems.
Employee Rating: The employee rating or talent rating is a very important KPI for the HR department, it will help evaluating the employee quality and help HR department to highlight flaws in their recruitment processes and mechanisms. The individual employee evaluation, rating and quality will also help you identify the deficiencies in your workforce.
Turnover Rate by Employee Group:The turnover rate by employee group is a very simple and straightforward KPI. It tells if any particular group of your workforce is unhappy and it measures the voluntary leave in percentage. For example, people from the IT departments, or people belongs to a particular age group, etc. have high turnover rate.
Employee Dismissal: The employee turnover rate can have multiple factors, such as resignation, expiry of contract, retirement, resignation, and several other factors. It will help you identify different aspects of employee turnover and if the employee dismissal is due to in capacity of full filling their job then the recruitment process should be improved to avoid such incidents.

These are some of the most important and essential features of a KPI System. Obviously these features and KPIs are not limited to the above list, but if a system have all above mentioned features then you can confidently say it would be very helpful in achieving your HR goals and objectives.

Features of a Best KPI System: Technical Specifications

A good KPI System must have sufficient technological advantage to ensure your success. There are several factors that you should consider while developing or selecting a KPI System. Here are the most important technical specification which makes a KPI System the best for your business.

User-Friendly UI: The user interface or UI is one of the most important aspect of any software solution. The KPI System must be design in a way that it meets all the needs of the user and offer them a simplified information structure and functionalities which makes it easier for them to perform required task within the KPI System such as setting up goals, objectives, KPIs, communication, data collection and compilation, analysis and reporting, etc.
Easy Accessibility: Another great feature to have in your KPI System is the easy accessibility, it should be accessible from both mobile and regular computers and it should also have capabilities to facilitate off-campus employees. Most of the time the employees who are working off-campus are unable to have access to various HR services, which is why it is important to provide them access even if they are working in remote locations.
Multiple Data Collection Modes: For any KPI System or performance management system the key is to enable multiple data collection modes, it should be able to log all the meetings and their discussions and conclusions, the automatic data collection should be enabled and it should also allow manual data upload/entry features to ensure maximum data can be collected. More data means more accuracy, multiple data collection modes help improving the accuracy.
Third-Part System Integration: The third-party system integration is an important feature for any corporate tool. The modern businesses and organizations are developed on a centralized information management system and allow data flow between multiple systems. The KPI System should be able to integrate with other business tools, software and system via APIs and enable a bi-directional data flow which will maximize the efficiency and it will help improving various performance management processes.
Customization & Scaling: The markets in Dubai and all around the UAE are very competitive hence businesses need to gain advantage over their competitors. The best way is to opt for custom software development instead of going for a commercial off-the-shelf software which most probable your competitors might be using too. The customization allow businesses to focus on their main areas of interest and avoid unwanted complexity in the system. The scalability allow businesses to further improve the capabilities of their software over the time and scale it up as per their needs.
KPI System Deployment: That is a bit more technical rather functional aspect, but it is very important. Businesses and customers are very cautious about their data and any data breach could greatly harm a business by jeopardizing its operations and compromising its reputation. Hence it is important that the KPI System you are implementing should match your IT team’s security requirements and deployment protocols. A good KPI System should be able to deploy in in-premises data centers, online hosting, or cloud as per the needs of the customer. The data protection and security features should be in place to assure privacy and protection.
Cost & Maintenance: The cost is surely one of the most important aspect of any project, it is important that the deployment, operational and maintenance cost of the system is according to your budget. Furthermore the customized solutions are more superior in terms of offering higher ROI, minimizing the maintenance and operational cost. As the custom KPI System will be exclusively developed for the business hence the ownership rights belongs to the user. It means there would be no monthly or annual fees, and there would be no hefty price tags with the customization, upgrades and scaling up the software solution.

Here I have mentioned some important technical specs and features which you should consider while choosing a right KPI Software solution for your business needs.

Conclusion

The markets in Dubai and all around the UAE are very competitive and the competition is rising day by day. The market is very attractive for new investors and global players in several industries. In such environment if you want your business to thrive and grow you must have to increase your competitive advantage. Your workforce is not only the backbone of your business or organization but it can also help you gaining a great competitive advantage. The prime responsibility of the HR department is to ensure that you always have the right skillset which is needed to complete your next project. In order to achieve this goal, the HR department implement several methodologies, fool proof recruitment strategies and what not. The KPI System is one of the most important tool for the HR Department. It not only help them perform several of their routine tasks, but it also help them evaluate their strategies and processes. The performance management is a key to long term and sustainable success.

The KPI System help HR to improve the impact and scope of their performance management strategy and help them achieving the success which surely translates to the overall success of the entire business. In this blog we have discussed what a KPI System is and what features can make it the best KPI System for your business. If you still have doubts, you can contact us through the comment box below and if you want us to help you design and implement a customized KPI System as per your business needs, please feel free to contact us through our Contact Us page and someone will get in touch with you soon.

Check out this: Which Software Development Trends Yield Success in 2023?

May 19, 2023

A Complete Guide to Responsive Web Development in 2023

Whether you are a small or large business, whether you have offline operation or a fully online business, the websites have huge impact on your marketing, sales and brand image. In Dubai, Abu Dhabi, and Sharjah or anywhere in UAE the internet is widely available, in fact the 99% of the population of the country have access to the internet and almost same use mobile phones. According to several large-scale studies, the usage of internet and usage of mobile phone have become a part of our daily lives. Whether it is for business purposes or for personal use, the internet and mobile phone are very common. In fact studies have suggested that on an average a UAE residence can spend several hours on internet and on their smartphones. No one can deny the importance and impact of social media on a business. The modern day websites have evolved a lot, starting from merely a digital/online brochure, the websites have become a very powerful marketing and communication tool. The usage of social media is increasing day by day, the online presence of brands has such a huge impact that businesses are investing a huge chunk of their hard-earned profit on digital marketing campaigns.

With the passage of time the digital marketing have surpassed the traditional marketing industry. The internet connectivity and easy access of smartphone have completely changed our lives. On an average a UAE residence spends hours on social media on daily bases to connect with friends and family and for entertainment purposes. This is what made digital marketing so important. Your corporate website is considered to be the center point of all your digital efforts, whether you run advertisement on social media, Google or any other digital platform, the final goal is to bring visitors to your website, which is the ultimate conversion tool of the digital world, and this is what made your corporate website so important for all your digital efforts. Now a days when someone has to buy a product of if someone needs a service, whether it is a B2B or B2C business, most of the people tend to look it up in the internet. That is why your corporate website can become a high-revenue generating tool. In this blog we will discuss why a responsive website is crucial for a modern day business and what factors you should consider during your next responsive web development project.

What is Responsive Web Development?

Technically the responsive web development is defined as a website which contains multiple layouts in a single web instance. This may sound a bit complex, but it isn’t. In simple words, a responsive website is a web design which have ability to sense the screen size, platform and even browser from where it is being accessed, and then rearrange its components, design elements, and complete UI according to that to offer excellent user experience. That is why multiple layouts are programmed in a single website. The responsive web development has become very advanced, now a days, you don’t even have to build several layouts, in fact the programming have become so smart that it can handle a lot of things at its own. However, there are several popular framework which are used to develop responsive web designs. The most popular responsive web development framework is Boostrap, however there are several other alternates such as Tailwind CSS, Bulma, Materialize, Foundation, Pure CSS, Skeleton, PowertoCSS, Element, Metro UI, etc. All these framework are suitable for different kind of responsive GUI (graphic user interface). However, the Bootstrap is the most popular and have tons of online support, so it is better to use this framework for responsive web development.

What is the Difference between Adaptive and Responsive Web Development?

The responsive web development is the most trending and modern approach to develop fluid web design which can re-order and rearrange itself according to the user viewport, the screen size and orientation. The frontend developers only need to be careful with the CSS and some programing tactics can achieve the goal. That is why for 99% of the responsive web development, the web developer utilize a framework and build their website on it. However, the adaptive web development is a very old technique, in fact it was the very first method to make traditional/desktop websites compatible with mobile screens. In adoptive web development method, the website designers built several different website layouts, unlike responsive where only a single layout is designed. Usually in adaptive web development there are six most common layouts which are designed for very small screens starting from 320px to very large 1600pxand a few standard sizes in between, 480px, 760px, 960px, and 1200px. All six could follow the same theme or all six could made entirely different form each other. The responsive web development requires only single codebase, however, for the adoptive web development the web developer will have to build all six totally separate websites, that is why the adaptive web development failed and responsive web development have become the new industry standard.

Key Components of Responsive Web Development

Now the question is how the responsive web designs are made? Well! A web browser is basically a complier which executes certain source codes and generates output in the form of a website. It is also connected to the backend/server of the website which make our interaction possible with the websites and web applications. An ordinary web browser like Google Chrome, Apple Safari, Microsoft Edge, Mozilla Firefox and Opera, etc. can execute CSS, HTML and JavaScript (relevant to web development). When it comes to responsive web development, there are three key components that make a website responsive. Without these three components the optimum user experience in all compatible viewports is not possible.

1.Media Queries

CSS or Cascading Style Sheet is a web development programing language which is considered to be the industry standard for the modern websites. The media queries are basically applying different filters or conditions to the CSS code which enables a web design to respond to the platform, browser, screen size and even device orientation. The media queries are used to create different layouts using a single content block on the web page. A media query allow the design to follow a simple rule based on the minimum or maximum value of the screen rather than a numeric value which enables the content block to resize and even rearrange itself according to the screen size, orientation of the device, browser and resolution.

2. Flexible Visuals

This is a technique to create adaptive images using effective pixel (epx) technique which enable the web design to resize images according to the perceived screen size. This is important to manage different screen sizes and resolutions while using a single codebase. Usually the design elements are created using relative unit, such as 4 epx which is easier to scale to a whole number. Furthermore the fluid girds technique is applied to execute the flexible visuals or effective pixel layout technique. Without fluid grid implementation the flexible visuals don’t work. The adaptive visuals or flexible visuals allow an image to scale up to 100% of the size of its container.

3. Fluid Grids

Fluid Grids is a modern technique to align the elements of the designs with the screen size and resolution. The fluid grids are created using smart codes and algorithms, usually the screen is divided into smaller and equally sized columns and then all the design elements/content is placed in those columns with the aim to achieve 100% width which includes the content block, visuals or images, padding in and around the element to match the 100% width of the grid. That is why such web designs are also called liquid design and all elements are assigned relative sizes, usually in percentage to and the algorithms enable them to respond to the size of the view port or the width of the screen. All elements are created with proportional height and width which enables the layout to adopt the available space while keeping the design intact.

Best Practices of Responsive Web Development

A responsive web development is a crucial and important project for a business. It is not just the mobile devices such as smartphones, tablets, PDA, etc. that you should prioritize, in fact both the desktop/laptop layout and the mobile devices layouts are equally important for the success. This might seem confusing or sophisticated, but it isn’t. Here are best practices for responsive web development.

Mobile First Approach: The mobile first approach is gaining huge popularity among businesses since the beginning of 2023 in Dubai and everywhere else in UAE. The main reason why mobile first approach is so popular is because it prevent several user experience related problems, designing for the smaller screens and then scaling it up ensures a smooth user experience and ensure a great user-friendly UI (user interface) at all screen sizes.
Touchscreen Compatibility: The user interaction and user experience is greatly different when the user interacts with mouse and keyboard comparing to when user interacts with their thumbs or fingers on a smaller touch screen. That is why this technique is used, it allow the web developer to add features such as adequate space for swipe/scroll, touchable buttons, widely-spaced links, intuitive menu and user-friendly navigational structure for the mobile device user.
Prioritizing Design Elements: The responsive web development enable the designer to prioritize different design elements for different screen sizes and layouts. The designer can choose what should be displayed on the smaller layouts and what shouldn’t. It is important to avoid putting such elements on small screens which doesn’t have much significance from the design/aesthetic or functionality point of view. It also improves user experience and make design more intuitive.
Implement Design Patterns: There are four most popular used design patterns, mostly fluid, column drop, layout shifter, and off-canvas. Such design patterns usually use breakpoints to adapt different screen sizes. A different CSS code can be applied to each breakpoint by using media query which optimizes the layout for user viewport. It is ideal method to transit from wider to screens to smaller screens such as design transition from 4 to 2 column, etc.
Accessibility: The accessibility is very important for responsive web development. It revolves around four principles, perceivable, operable, robust and understandable. Your website content should support screen-readers and other assistive technologies. The contrast and the font size should make the text more clear and readable. It should support voice-to-text inputs, and all functionality should be highly visible. The page-speed shouldn’t effected by these features.

If you follow the above mentioned best practices of responsive web development you can build a highly user-friendly website for your customers and targeted audience.

Why it is Important to Develop a Responsive Website for your Business?

Every business wants to reach out to maximum audience, if you know your most of the audience is using a particular communication channel, will you ever miss it out? Never, the responsive website is the same case. As the internet usage and web traffic from mobile devices is increasing day by day, the chances are most of your targeted audience and precious customers might be using smartphone or tablets as their first priority device to access to the internet. If you are running digital marketing campaigns then chances are most of the visits driven from social media platforms would be from smartphones and tablet devices. This is what makes responsive web development so important for a business. However, here are some key advantages of responsive web development:

Instead of designing different layout for different screen sizes/platforms you can have one responsive website which is compatible with all targeted platforms and mobile devices and since the responsive websites uses only one codebase, the development time and cost is low.
The modern day users expect businesses to offer a consistent user experience across all channels which is easy to achieve with responsive web development. Responsive web development also improves branding and are much more cost effective than adoptive web development.
The SEO or search engine optimization is one of the most important factor in any website’s success. People tend to search for products, services or brands in Google, and the responsive web development aligns with the SEO standards of Google and help you drive more traffic from search.
The responsive web development usually uses a CMS which allows you to easily manage the content and media on your website. It also help you make changes quickly and doesn’t require making changes on all different layouts separately, which also makes management a lot easier.
The responsive web designs are more accessible. The users can easily connect with your business from your website. For example, they can instantly use location maps, contact you via WhatsApp with one click or make call to your number by one tap from their phones and much more.
Most of the users have their social media, WhatsApp and other apps on their smartphone, a responsive web design allow them to easily share links of your website on their social media or with their friends and family using other installed applications on their phone.
You can also create a separate mobile segment to collect the analytical data of your mobile users and to monitor their behavior on your mobile layouts. This is very important from strategic point of view and can help businesses greatly in improving user experience and user journey.

These are some of the main advantages of responsive web development. For different industries the importance might be even higher, but one thing is sure that for any present day business who wants to build a website it is must to have a responsive web design.

Conclusion

A corporate website is crucial for business’s success in the modern day and age. Studies have revealed that most of the people tend to search online for products, services and even for brand if they need anything. Your website could be your first interaction with a possible customer. It can greatly build or ruin your brand image. Hence it is important that you have an up-to-the-mark website with all modern day’s features and ingredients to ensure a satisfactory interaction and digital experience for your customers and targeted audience. Your website will provide you to reach out to the unexplored territories and access to the wider range of audiences from all over the world. This blog is designed to provide all basic and necessary information about responsive web development. I have tried my level best to keep it simple and easy-to-understand by using less technical terminologies and simpler explanations. This guide will help you understand the subject, if you still have any doubts or questions you are welcome to drop a comment in the comment box below or if you want us to build a highly appealing responsive website for your business, please feel free to contact us through our Contact Us page and we will get back to you soon.

Check out this: Which Software Development Trends Yield Success in 2023?

May 5, 2023

Which Software Development Trends Yield Success in 2023?

The modern day businesses are heavily relying on technology, whether you are a small local business or a large multinational enterprise, whether you are government office or a non-profit organization, in today’s world any kind of business or organization must utilize some kind of digital or technological solution to operate properly. In some businesses and industry sectors the technology is more deep rooted than the others, but the role of technology is important in any type or size of business or organization. The businesses and organizations who utilize technology must know the importance of software development. Businesses in Dubai and all around the UAE have proven to be most tech savvy markets anywhere in the Middle East. The software development industry is also booming, in fact the UAE is serving as the head office for the entire MENA region for many international technology and IT brands.The IT and digital industry is very advanced and with several futuristic initiatives the federal and local governments are pioneering a new era in the region. This also means that the local software development industry is also highly advanced and technology is deeply integrated in the local businesses.

There are two distinct types or classes of software development approaches, one is customized or bespoke software development solution and the other is commercial off-the-shelf software solution or COTS. Each software development method have its own merits and demerits, however, the customized software development is becoming more popular since past few years. More and more businesses are preferring custom software development over the COTS solutions. The custom software development provide more control, flexibility and exclusivity over the application and offer great value. When a business leader or manager decides to implement a new software solution to boost their organization’s productivity or to deal with a serious problem, the biggest question they face is how to ensure the software solution will meet their full requirements and how they can ensure an excellent ROI of the project. Just think of your smartphone, whether you are an Android or an iPhone user, you must be aware of frequent software updates, in fact most of the companies advertise software as the main feature in their sales pitch.

The catch here is that the lifecycle of a software could be pretty short, that is why when a business decides to acquire a new software application or have custom software development project they are concerned about the lifecycle of the software as well. In order to ensure a software will remain usable, effective and relevant for a long period of time, the business must ensure they are following the top software development trends. In this blog we will enlist the top software development trends that can ensure the success in 2023 and beyond.

Top Software Development Trends: The Rise of AI (Artificial Intelligence)

Whoever is living in Dubai or anywhere in UAE and somehow attached to information technology must have heard of ChatGPT. The ChatGPT is a remarkable AI (artificial intelligence) based tool, a few months ago when the ChatGPT 3.0 was introduced to general public, it immediately took off like a storm, whether it is social media, print media or cable networks, everyone have mentioned it one way or another. Now a days’ the ChatGPT 4.0 is also available, and it is a remarkable tool, it gives a common man the first glimpse of the extraordinary potential of artificial intelligence technology. The tech enthusiast and the professional software developers were already familiar with the AI and machine learning technologies. Recently the Government of Dubai have also announced plan to incorporate ChatGPT or similar AI tool in government services to enhance the customer experience. It is due to the endless potential and innovation of the AI that it is gaining such popularity and acceptance all around the world. Since past few years the top software development agencies in Dubai have started exploring the way to integrate AI tools to improve the efficiency and efficacy of their customized software solutions.

The market seems to be very welcoming for the artificial intelligence and AI based tools. That is why this trend is most likely to stay for several coming years, and I personally believe that it will be so common in near future that it will become an industry standard for the custom software development and several other industries. Majorly the AI can be used to improve automation, productivity and user experience. These are the most crucial aspects for the success of any software and the business too. Every business wants to automate routine tasks to save human resources and to minimize the cost, the AI will also help improving the productivity and performance across all verticals which is also extremely important for any business’s success. The IT experts and software developers are already familiar with the potential of the AI but now even a layman is getting exposure to AI and realizing its benefits and potential. That is the reason we are anticipating that the artificial intelligence, machine learning and smart software development will going to play even a larger role in the future in software development sector. That is why this is one of the most important trend to consider for your next custom software development project.

Top Software Development Trends: Cloud Computing

The cloud computing is still one of the top trend for the software development. We have been covering this topic for many years now and I can confidently say that the cloud computing will remain one of the top trend for the rest of 2023 and for many more coming years. In this modern day and age there is not even a single industry or market sector which is not leveraging the cloud computing technology. Here in Dubai and all around the UAE the most popular trend is the hybrid and multi-cloud solutions but a vast majority of the businesses are using cloud computing to strengthen their IT infrastructure. The cloud computing have completely transformed the way software are designed, developed, implemented and managed. The cloud computing is much more cost efficient comparing to traditional datacenters, it is highly scalable, offer more flexible control and also considered to be more secure. The cloud computing offered unmatched advantages, it is much easier to scale and customize, and it offers higher availability which is essential for a better customer experience. Businesses also optimize their operational cost by adopting cloud computing based software development approach.

Top Software Development Trends: The Digital Immunity or Immune System

The digital immune system is not a new concept, in fact it was first introduced in the early 90s when the internet was still in its infancy. Even at those times when the internet was not as that fast, the software and operating systems were extremely simple, the cyber security have emerged as a serious concerns for businesses and enterprises. Mr. David M. Chess was a leading researcher at IBM who first introduced the concept of digital immune system in 1991. The system was a solution to protecting technological and digital systems against the cyber-attacks and cyber pirate threats. However, now a days, your smartphone is more powerful computing machine than the most advanced computers of that time. The technology have become so complex, sophisticated and enormous which makes it more difficult to deal with cyber threats. Now a days the internet pirates and cyber-criminals have more high-tech tools and means to orchestrate highly sophisticated and comprehensive attacks on businesses and enterprises. This is what made digital immunity of the notion of digital immune system more important and relevant for todays’ world andincorporating high-level security features and protective measures have become the most popular trend for the software development industry.

Top Software Development Trends: Monoliths, Containers, and Microservices

As the name suggest the monolith is a software development architecture where all components are strongly coupled and self-contained. This means in order to run the software all components should be executed simultaneously. It means multiple components are closely bound and combined in a larger application unlike modular software approach. This method was one of the earliest methods, and expensive as well, because if any update is required in one component of the software than all other components must be updated. However, some software applications still use monolith approach for example the mobile app or customer portal of the banks, which require a lot of components to execute simultaneously in order to complete a task. In order to minimize some drawbacks of the monolithic approach the containerization technique is used, this enable businesses to only scale certain parts of the software which are causing problems and the less used components of the software can remain as is. The monoliths are designed as a one large application which offers multitude of features, however, the Microservices are small application within a container along with the required environment to execute the application. The scalability, deployment, and changes in the Microservices deployment approach are much convenient and cost-effective. The Microservices approach is gaining huge popularity unless you have very specific needs which require you to utilize monolithic approach.

Top Software Development Trends: Progressive Web Apps (PWAs) Development

The smartphones have become an integral part of our daily lives and the business as well. Businesses are offering intuitive smartphone application to their users for a better customer experience. According to Google, almost 50% of the users prefer to use the website of the popular brands instead of downloading and installing their mobile application. Whether you use Apple’s iPhone or Google’s Android phone, we all know that these devices comes with limited storage, and no one wants to full their smartphone’s storage with tons of applications which they might use very rarely. This is what gives rise to Progressive Web Apps (PWAs) development. The progressive web apps are based on latest programming methods and offer a variety of features. Basically a progressive web app is a website but with added benefits of a smartphone application. The progressive web apps are developed similarly like a website but integrated to a platform that enable them to behave like a native smartphone application. User can enjoy all features that they may find on a typical smartphone application while also enjoying the convenience of using a website. The progressive web apps or PWAs download very quickly, doesn’t require users to dedicate larger internal storage space to the apps, while provide all features of a typical mobile app, such as users can install them and access them from their homepage same like an ordinary smartphone app.

Conclusion

The concept of a modern day business is impossible without the technology. The technology have become an essential component of modern societies. Businesses in Dubai and all around the UAE heavily invest in IT and digital solutions. The backbone of modern technology is the software. When a business decides to acquire a new software tool, they have two choices, either they go with a commercial off-the-shelf software (COTS) solution or either they acquire services of a professional software development agency in Dubai, UAE and get a tailor-made software as per their requirements and needs. The custom software development have emerged as a rapidly growing industry in the country. More businesses are choosing the custom software development instead of acquiring a COTS solution. However, when it comes to develop a custom software there are certain things that the business should consider. The most important is to ensure your customized software solution is built according to the modern trends and latest technologies to ensure an extended lifecycle and better ROI. In this blog we have covered the best software development trends which can yield success in 2023. If you want to learn more about the subject or if you want our help to develop an exclusive and tailor-made software for your needs, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How a Modern Queue Management System Increase Customer Satisfaction?

May 4, 2023

Key Reasons Why Queue Management Systems are Essential for Customer Loyalty?

Any business’s success can be measured by measuring the customer satisfaction and customer happiness. The customer satisfaction help gaining customers’ trust and make them loyal to the brand. The loyal customers always contribute most to the success of any business. According to several studies it is almost 5 to 25 times more expensive to acquire a new customer then selling to an existing customer. Imagine how much customer loyalty can reduce your marketing and communication cost. The loyal customers had already have experience with your business, their expectations are pretty clear, they are familiar with your business practices and methodologies, they are most likely to make multiple purchases directly from your business without ever reaching out to your competitors or doing any market research. It means if you have a huge pool of loyal customers, you are most likely to get repeated sales from them. When a business start establishing a loyal customer base it can sustain growth and move forward towards its broader vision.

The customer experience and customer satisfaction can be significantly improved by implementing modern queuing strategies such as implementing a modern digital queue management system at your customer-facing environments. When you will start treating your customers in a better way and when you start offering them more convenience and comfort, they will start liking you as a brand and eventually you can become their first-choice. That is how the customer satisfaction and customer happiness contributes to attaining customer loyalty. In this blog we will discuss how a queue management system help improving customer experience and contributes in increasing customer loyalty.

Queue Management System Reduces the Customer Wait Time

The customer wait time plays a crucial role in customer happiness and customer satisfaction. Whenever we imaging a customer service center, a public office, a government office, airports, shopping stores or any such place, the long lines and waiting queues are the common sighting at such places. Studies have shown that on an average a customer can wait from somewhere 9 to 12 minutes, and wait time any longer than that could start impacting customer’s experience and cause frustration, stress and unhappiness. The queue management system is a highly effective solution to that problem. It help streamlining the customer flow, manages queues and waiting line automatically, and the queue management system helps in improving the queuing strategy and method. A typical queue management system consists of a highly powerful AI (artificial intelligence) based smart software engine, coupled with several hardware devices, such as interactive self-service ticket dispensing kiosk, audio-visual announcement system and digital signage displays, etc.

The smart queue management software is capable of collecting and analyzing queuing data in real-time and the AI based smart algorithms enable it to take decisions on the bases of current queuing data, historical data, and system configurations. The biggest advantage of implementing a queue management system is that it completely remove the human factor from various touch points of customer journey and make it automatic which not only save time but also prevent several problems that are common in manual queuing. The customer interaction begins with customer being welcomed with an intuitive multi-lingual interactive self-service kiosk. Business can ask questions to categorize customers based on their needs, this will further improve the queuing process. Customers are given with printed ticket or digital ticket bearing their number/position in the queue. Then the customers are free to wait in the designated waiting areas and doesn’t need to stand in long waiting line. This feature can significantly improve customer experience. Furthermore the digital signage keep displaying the queuing information and it also plays multimedia content and other engaging content which keep customers distracted from the wait time.

The queue management system automatically puts customers in the appropriate queue and based on the footfall, current queuing status and various other factors it tries to put customers in the fast moving lines, and it also balance the workload of the service agent which further expedite the customer journey and reduce the wait time. With the manual queuing the wait time is higher, the customers have to wait in long boring waiting lines, which ruin their experience. However, with the digital queue management system all these problems are avoided which result in significant reduction in actual wait time. All those distractions caused by the multimedia content, frequent audio announcements and the real-time updating queuing data on the signage screens, keep your customers distracted from the wait time. This way the perceived wait time is also reduced. The perceived wait time and the actual wait time are the leading cause of customer unhappiness. A queue management system help reducing and optimizing the wait time and results in higher customer satisfaction and happiness which contributes to increasing customer loyalty.

Queue Management System Improves Employee Performance

The customer experience is a very delicate and sensitive matter, even very small looking things can have huge impact on it. Same is the case with the employee performance. The queue management system is a digital tool it can effectively track and monitor employee performance. The queue management system measures several performance metrics and KPIs. For example, how many customers are served by a service agent in a shift, what was the average time of service to each customer, how much time the service agent took for breaks, etc. All such information help management focus on the right directions to improve employee performance and identify the issues that may causing poor performance. Furthermore with the help of a digital queue management system businesses can avoid several problems. In the manual queues the service agents will also have to listen to customers’ complaints, they will have to solve disputes, sometimes customers showed up in wrong queues, then there are line jumpers and several other such problems which keep service agents distracted from their work. However, with the queue management system all these problems vanished and the service agents can easily focus on their primary tasks and also work under balanced workload which significantly improve their efficiency, performance and satisfaction. A happy service agent can serve your customer better and provide them a happy and satisfied experience.

Queue Management System Offers Virtual Queuing

The virtual queuing is not a new phenomenon, however, it got fame in past few years. The virtual queuing is basically the next step of the digital queuing. The virtual queue management system offers more integrated communication and convenience to the customers which results in much better experience and significantly reduced wait time. With the help of virtual queuing features the business can offer its customers multiple mobile communication channels and virtual tools to sign-up for the queue. For example, the customers can sign-up using their smartphones, online customer portal, business’s corporate website, online booking portal, SMS, Email, Call, QR Code and even via WhatsApp. All this help improving customer experience. Furthermore the queue management system can also communicate with the customers via SMS, online updates, smartphone applications, notification and alerts which keep providing necessary updates to the customers. The queue management system mobile application can even guide customers about het nearest and quickest service centers. This way the customers doesn’t even have to arrive to the service center to sign-up or stand in the waiting line, they are completely free to arrive only when their number is called. Hence the wait time can literally reduce to none. These features enhance customer experience, happy and satisfied customers are more likely to become a loyal customer.

Queue Management System Collects Valuable Queuing Data and Business Intelligence

The queuing data and the business intelligence is a great tool to analyze and improve your queuing strategy. A queue management system is a digital tool hence it can capture system usage and analytical data from each and every touch point of the customer journey. The queue management system can provide businesses with a wealth of knowledge and a better understanding to the customers’ behavior, their liking/disliking, market trends, customers’ expectations and needs. All this help businesses analyzing and identifying the flaws in their strategy and help them rectify those issues to ensure a better and improved customer experience. A queue management system can also collect customer feedback data. The direct customer feedback gives your customer confidence and help gaining their trust. As when the customers think that their say is important they become more attached to the business. Moreover the customer feedback can also be very helpful in improving several other process. All these features help enhancing customer experience and raise their satisfaction. Happy and satisfied customer become loyal to their favorite brand and help businesses grow and progress.

Conclusion

Businesses in Dubai and all around the UAE are more adoptive towards latest technologies and modern business practices. The country is highly developed and the general population is very tech savvy. Almost 99% of the population uses mobile phone and have access to the internet. In such a society businesses need to fulfill the high demands from the customers and on top of that the markets are highly competitive. In the past few years, the digital customer experience, the automation and adaptation of modern technologies and solution is on rise. The customer facing environments have also evolved a lot which made traditional manual queuing completely obsolete. A modern digital queue management system have become an essential for modern customer service centers. Businesses who have to deal with medium or large number of footfall can’t function without implementing a modern queue management solution. It has become so common that customers usually expect a digital ticketing system and modern queuing system whenever they visit a business or customer service center.

A queue management system significantly enhance customer experience, it offers them easy sign-up, it reduces their wait time and improves their waiting experience, it help maximizing the performance and productivity of the service agent, and it help improving service quality. All these improvements can significantly improve customer happiness and satisfaction. The customer satisfaction is a key to customer loyalty and the customer loyalty is crucial for a long term sustainable business success. In this blog we have discuss how a queue management system can help businesses attain customer loyalty, if you want to learn more about the subject or if you want our help to implement a bespoke queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How a Modern Queue Management System Increase Customer Satisfaction?

May 3, 2023

How a Better Web Development can Help Increasing Leads and Sales in Dubai, UAE?

Businesses in Dubai and all around the UAE develop their websites, in fact it is a common practice that every business small or large develop a corporate website. There was a time when the websites were used to publish a short company profile and nothing much. But as the technology advances and our reliance on IT and internet have increased, the websites have become more powerful so much so that now a corporate website can be used as a very effective marketing and communication tool. No matter if you operate in B2B or B2C domain, you can equally leverage your corporate website to boost leads and sales. Now a day’s the websites have become more purpose oriented for example, if you are a B2B businesses you will most likely want to get the lead information or you will require your website visitors to fill in a form. Similarly if you are a B2C business you might want to make a direct sale, or book an appointment or any other similar kind of action. All these successful actions will convert a website visitor into a genuine lead and sale.

Every business wants to grow and increase their sales. For that they used various channels and marketing techniques. Acquiring a new customer is expensive, your corporate website can play a crucial role in acquiring new customers as well as offering services and information to existing customers and help you strengthening your business relationship with your customers. A corporate website is a very powerful marketing tool. But it all depends on how better your web development process goes. If you develop an excellent website which aligns with your goals and objectives it will help you grow over the time. The dynamic of online conversions are very different than traditional methods, according to several studies almost 90% to 95% of your website visitors are not ready to make a decision. Hence the website user experience is crucial for the success of a corporate website. A good corporate website will help you communicate with your targeted audience and beyond. In this blog we will discuss how a better web development can help increasing leads and sales for businesses in Dubai or anywhere in UAE.

A Great First Impression Boost Leads and Sales

As the saying goes “First impression is the last” same is the case with the websites. Your corporate website’s first impression will pretty much determine how the visitor will end up on your website, whether they will purchase or perform the desired action or whether they will leave without converting. As I have mentioned earlier that most of the website visitors are not yet ready to make a decision, it is your website which will convince them to convert. According to several studies it takes a fraction of a second, 50 milliseconds to be précised to build a perception of the brand by just the first impression of the website. That is extremely important. Only professionally developed website will have capabilities to leave a great first impression on your audience. The color scheme, the content, the media in the hero area, the menu, the font size, everything matters. Only a professionally developed website can utilize all these aspects to create a great first impression. If a user liked your website at first glance, they are most likely to explore it further, and if they will explore it further they are most likely to convert, make a purchase or fill the form or perform the desired action you want.

Simplify User Journey and Enhance Customer Experience

There are certain web development techniques which can be used to significantly enhance the customer experience by simplifying customer journey. The customer journey starts from pre-sale research to conversion, making a purchase, and even after-sale services. A great professional website help businesses facilitate customers at every touch point of the customer journey. Think from your customers’ point of view, if you are a customer and you need to purchase a product or service, what would be the first thing you will be looking for on a website? It would be information which will explain you the solution of your problem. A corporate website for any business should offer a wealth of valuable information to help customers and audience take a decision. Many business offers multi-lingual websites, they make their websites responsive and offer a unified experience at all platforms. The structure of the web page should be designed according to the customer journey, for example, for a product if should start with the solution your product can offer, than add details about your product, its features, advantages, etc. than explain about your business and what you do, testimonials and review rating can be added to gain trust.

Later the CTA or call to action comes, where the actual magic happens. A typical CTA is a button with explanatory phrase or words written on it, which help your visitors to reach to the part where they will take the desired action you want them to take. The structure of the page, the design and the information/content of the page everything should drive the customer from one step to the next of the customer journey until they convert. A well-crafted web page can significantly boost leads and sales.

Responsive Websites Get More Traffic and Have Higher Conversion Rate

A responsive website is a website which has capabilities to render and rearrange itself according to the platform and the screen it is being accessed from. Now a days the smartphone and mobile traffic have exceeded the traditional website traffic form laptops and desktop PCs. That is why the responsive web development is extremely important. There are several platforms such as we have different mobile operating system, Android by Google and iOS by Apple, then there are limitless variations of screen sizes in smartphones, and furthermore the web browsers which are used to access the website may also have impact on its performance and layout. Different web browsers process the website code differently which is why all these different aspects can have a huge impact on the website and customer experience. A responsive web development help businesses cater to the needs of customers from different platforms. A responsive website can automatically sense the platform, browser, and even the screen size of the device and all this happens within a fraction of a second, the naked eye can’t even register it, it is so quick. A responsive website allow businesses to reach out to a large audience and attract more traffic which ultimately results in higher leads and sales.

SEO Friendly Website is a Key to Success in 2023 and Even Beyond

The SEO or search engine optimization has become more important than ever before. As the name suggests it is about search engines, here in Dubai and in fact in the entire UAE the most used search engine is Google with almost 96% of the search market share which makes it the first choice of people from both mobile devices and traditional laptop/desktop computers. It is the web development which plays a crucial role in making a website compatible with the search engine optimization guidelines. The SEO guidelines are normally given by Google and rest of all search engines also work on pretty much same principles. A SEO friendly website must have relevant information in its source code which are consumed by the search engine crawlers, or spiders. These search engine crawlers read each and every page published on the internet unless you block them. On the bases of the structure, programing and the content of the page the search engine rate every website. According to researches only the top ranked websites get most of the traffic.

The top 5 websites can get up to 70% of traffic or even more. That is why it is crucial that you take care of SEO during web development process. When someone searched in internet for a particular query, let say if I need an aquarium filter pump, I would search it in Google and the search engine will return all the relevant search results who are selling aquarium filter pumps. Only the top ranked website will get most of the clicks and a majority of the searchers will never even bother to go to the next page. That is why it is crucial that your SEO is up to the mark and your website is capable of appearing at the top. There are certain web development techniques which make it difficult for search engines to read your website content, such techniques should be avoided at all costs. Furthermore the search engine also tend to read the source code of the web page hence relevant codes are added to facilitate the indexing process. All such web development techniques will help you get better ranks in the search which means you will get more traffic. More traffic always means more leads and sales.

Conclusion

Corporate website for any business is very important. In fact any customer facing channel is crucial for success in the modern day and age. A website is far more important because most of the digital marketing channels are designed to converge all traffic to your corporate website. Hence it will be the website which will have to do the heavy lifting. If your website is not capable enough you will going to lose precious leads and your customers will most probably end up buying from your competitors. A website not only help you generate traffic but it also help you build online reputation, brand image and a digital brand identity. The customer trends have been changed a lot, now a days customer tend to look up in the internet before making a decision. In the digital world your website will act as your outlet, reception or a service center. Hence it should be able to attract more users and offer them satisfactory experience to boost your online conversions. In this blog web have mentioned a few most important aspects of web development which can help you design and develop a high-converting business website. If you want to learn more about the subject or if you need any kind of help to improve your existing website or if you want a brand new website, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How a Modern Queue Management System Increase Customer Satisfaction?

April 25, 2023

How a Modern Queue Management System Increase Customer Satisfaction?

A queue management system is used to enhance customer experience and improve customer flow management at a customer facing environment. Whether it is a retail store, a bank, a healthcare facility, a government/public office, or HR department, the queue management system is widely used in Dubai and all around the UAE. With the remarkable progress of technology and especially the smartphones, the overall customer behavior and market trends have been changed. Businesses started focusing on the digital experience by offering online channels, social media, dedicated apps, interactive kiosks and much more. Above all the competition in Dubai and all around the UAE is increasing, which also paved way for many new industry trends. People themselves also become more adoptive towards technology and digital experience. Now a days if someone is going to visit a bank they expect certain things, such as an electronic queue management system, comfortable waiting areas, and a good environment. That is why the queue management system have become an industry standard for service sector.

The queue management system have travelled long way from being as simple as a paper/pen based system to a highly advanced AI (artificial intelligence) based system. A modern queue management system is designed on advanced technology platform which offer businesses a lot of innovative features and help maximizing the impact of the queue management system. The biggest advantage of a modern queue management system is that it help increasing the customer satisfaction which drives customer loyalty and customer loyalty have long-term impact on business growth and success. The customer satisfaction is placed on the top of business goals, as only happy and satisfied customers will keep doing business and that is not all, the satisfied customers tend to promote your brand as well. According to several studies it could be 5 to 25 times more expensive to acquire a new customer comparing to selling to an existing customer, and only happy and satisfied customers will do repeated business with you. That is why the customer satisfaction is always very crucial for a business. In this blog we will discuss how a modern queue management system help increasing the customer satisfaction.

Decreased Wait Time

Whenever we talk about a waiting area scenario there are always two wait times, one is actual wait time which is the real wait time and the other is the perceived wait time, which is usually a perception of our brain. When we face any such situation where we feel stuck, our brain become unhappy of it, hence the wait time which is actually less could felt longer. For example, the real wait time is 10 minutes, but the perceived wait time could feel like 20 minutes or even more. Only a modern queue management system with advanced features will help you to deal with both actual and perceived wait times. A modern queue management system streamlines customer flow, it automates several processes and continuously monitor each and every touch point throughout the customer journey. The queue management system automatically implement queuing policy and its smart algorithms can automatically control the route of the customers and direct them to the fast-moving counters to ensure the maximum performance of the entire branch or customer service center. Thus the customer wait time is reduced. Furthermore the queue management system offers a variety of features which keep distracting the customer during their waiting at the branch thus reduce the perceived wait time too.

Improved Waiting Experience

The customer’s waiting experience is an important factor that contributes to increase customer satisfaction. The customer waiting experience can be improved by adopting modern queuing practices. A modern queue management system allow customers to wait freely in waiting areas, designated spaces or even outside the branch. The customer’s waiting experience is improved by adding multiple distractions which also help reducing the perceived wait time. For example, every modern queue management system has in-built announcement and customer calling system. The announcements are made at a sound system and the data is displayed on a digital signage screen. The digital signage screens are the speakers are placed all around the facility to make sure every customers is in range. The frequent announcements keep customers distracted from the waiting, and keep them engaged. Furthermore the digital signage also regularly update queuing information and it can also play multimedia content to keep the customers distracted from the waiting. All these features can significantly enhance the customers’ waiting experience which greatly increase customer satisfaction.

Offer Multiple Check-in Options

The check-in is one of the most important aspect of customer journey. A modern queue management system facilitates the check-in by offering interactive self-service kiosks which are also used to dispense the tickets/token numbers. The customers are welcomed by intuitive self-service kiosk with multilingual UI (user interface) where they can chose the service they want, or they can put basic information. Based on their choice and the information they have entered, the queue management system later put them in the right queue, and make sure they end-up on the right counter. Furthermore there are several other options which can be offered, for example the modern queue management system also offer virtual queuing features. In virtual queuing the customers can sign-up for a virtual queue using any remote channel and without being present in the physical queue, they are signed-up for the queue. The virtual queuing offers Email, SMS, WhatsApp, Mobile Applications, Online Customer Portals, Website, Booking Portal, QR Codes and such features to offer multiple check-in options. All these features enhance customer experience and raise their happiness and satisfaction.

Quicker Service Delivery

In any customer facing environment the staff will have to face a lot of challenges. Especially if the queuing process is poorly managed, the queue management system is not good enough and especially during the busy hours, the staff will have to take the heat. They will have to deal with the waiting customers, heavy workload, and various other problems. However, when a modern queue management system is deployed, it significantly reduce the problems and enhance customer experience. The queue management system automatically improve customer journey, it help reducing the impact of waiting and keep customers calm. In the meantime the queue management system can automatically route and reroute customers based on the real-time queuing data. This way it can perfectly balance the workload of the employees and distribute the influx effectively and efficiently. When employees work under a balanced workload and most of their distractions are removed, they can easily focus on their primary tasks, hence their performance is significantly improved. Furthermore the queue management system is a very capable tool which can be integrated with other systems, tools and databases. This ability allow queue management system to help service agents in the service delivery process as well which can greatly improve their efficiency and performance. Hence the service delivery process become much quicker, reliable and a better experience for the customer which increased their satisfaction.

Business Intelligence Data Collection

Another great feature of a modern queue management system is to collect a variety of business intelligence data throughout the customer journey. The queue management system capture customer behavioral data, their preferences, and it records the queuing data. The employee performance data and KPIs are also recorded. The business intelligence data is stored and analyzed by in-built analytical tools to draw conclusions. The managers and decision makers can also prepare actionable reports based on the business intelligence data gathered by the queue management system. The data will let management understand basic trends and some sophisticated details to understand customers’ behavior. This knowledge will help management to improve their queuing policy and help them in resource planning and management to ensure maximum performance and efficiency of the branch. The modern queue management systems also collect customer feedback using multiple integrated channels and on-sight touch screens, tablets of interactive kiosks, etc. The customer feedback data further improve their understanding and help them cater to the needs of the customers to maximize the happiness and satisfaction. The business intelligence data help improving the queuing process and it also help improving the customer experience which significantly increase customer satisfaction.

Conclusion

The customer satisfaction is considered to be the key to long term success. A business can never grow without having a loyal and satisfied customer base. All service-based businesses know that the customer facing environment could be very challenging and ensuring customers’ satisfaction could be extremely difficult. That is why businesses have always implemented some kind of queuing policies to improve customer experience. A modern day queue management system is a great tool which is built on AI (artificial intelligence) based smart algorithms and can take decisions on its own by analyzing the queuing data in real-time. The queue management system keep your customers distracted from the waiting while they are waiting in the waiting areas, which help enhancing their waiting experience. All these features help improving the customer experience and increase customer satisfaction. The queue management system also collects customer feedback and business intelligence data which help management understand market trends, customer behavior, their preferences and provide them with in-depth understanding and knowledge of customers’ mind, desires, expectations, needs and liking/disliking.

This knowledge can be used to improve future policies which could be very helpful for long term growth and success. In this blog we have discussed how a queue management system can increase customer satisfaction, if you want to learn more about the subject or if you want our help to implement a modern and customized queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Queue Management System for Trucks and Logistic Centers

April 24, 2023

Best Web Development Practices for Healthcare Businesses in Dubai, UAE

Over the time the websites have evolved a lot, from being a simple online brochure to becoming a fully integrated business development and communication platform. In fact modern entrepreneurs have turned websites into multi-billion businesses and so on. Businesses here in Dubai and all around the UAE are proactively working on their online and digital strategies. The healthcare sector is no exception, in fact the healthcare sector have adopted many online technologies to enhance the patient experience and operations. The website is one of a major tool that is used to benefit both healthcare businesses and patients. The healthcare industry is different from other industries, it have some specific needs which patients/users expect from the website to have. The healthcare website is not only about to facilitate the appointment booking process, in fact it is used to provide useful information. People tend to look up in internet for symptoms, to seek advice, and to search for a specialist or healthcare facilities. That is what makes healthcare website more crucial and important.

Over the time the web development practices have also changed and become more sophisticated. Especially when it comes to develop a healthcare website, it could become very confusing. Here in this blog we will list the best web development practices for the healthcare businesses in Dubai, UAE.

Best Healthcare Web Development Practices: Quality Content & Up-to-Date Information

For any business website whether from healthcare or any other industry sector the purpose of the website is to either enable the user to make a transaction or to acquire useful information. Especially in case of a healthcare website when a user arrives at a hospital’s website, they are most likely to look up for some information or they will seek to book an appointment. That is why it is important to publish useful content and up to date information. Most of the time businesses just focus on marketing material and do not publish informative content or materials that can increase knowledge of their audience and provide them with useful help to solve their problems. Now a days the pictures, info-graphics and videos are very popular among ordinary audience, same is the case with the healthcare sector. It is crucial that you consider this strategy while developing your healthcare website and integrate a powerful content management system which allow you to easily upload and publish content on your healthcare website.

Best Healthcare Web Development Practices: Simplify Navigation and User Interface (UI)

The website navigation and user interface are the two key components that determine the user experience on any website or software tool. Most of the time when people seek medical attention or have a need to consult a healthcare specialist, they are in a bit of hurry, which is why the navigation and the user interface (UI) of healthcare website must be simplified and fine-tuned to support easy accessibility features to ensure the patients will get a flawless user experience. The website navigation is its menus, links, and clickable areas which lead users to internal pages or other features. The UI is majorly the structure of the page, different design elements, the typography, and even the color schemes are also part of the UI. The user journey should be defined beforehand and then the navigational structure and the UI should be preparedto support different user-case scenarios.For example, if a user needs to book an appointment online or if they wants to access their medical data at a patient portal or if they want to access information or helping material for a specific topic and so on. All scenarios should be thought of and the website navigation and the user interface (UI) should be crafted in a way to enhance user experience.

Best Healthcare Web Development Practices: Mobile-Friendly Design

Here in Dubai and all around the UAE the smartphone users are significantly high, if we look at the stats, the mobile phone users in UAE are around 99% of the population. The internet search trends have drastically changed and now a days more people search using their mobile devices than the traditional laptops and computers. That is why it is important to ensure that you are catering to the needs of the users coming from mobile devices. The mobile friendly web development is a technique to build websites on such platforms which enable these website to load properly on different devices and platforms. If we talk about the mobile friendliness, there are two major platforms, Google’s Android and the Apple’s iOS. Furthermore there are different platforms and minor variations, such as different screen sizes and different web browsers. The responsive web development uses modern programing techniques and platforms which add certain features in the website and allow it to detect the platform, device and screen sizes and then render the web page to perfectly fit to the features of the device it is being opened from. For the healthcare the mobile friendly design is a must to have feature.

Best Healthcare Web Development Practices: Incorporate Useful Features

The websites have evolved a lot and become a very strong and powerful platform which facilitates the communication and offers useful features to enhance customer journey and customer experience. The healthcare websites can be a great tool for the business to significantly improve the patient experience and to boost business’s productivity and performance. Each healthcare business could have different needs but it is important for the business to offer useful features and digital experience to the patients. Now a days, the digital experience has become very important as more and more customers are expecting from their favorite brands. For example a skin care specialist might have different needs and methods than a kidney specialist. However, offering online appointment booking module or dedicated patient portals, blogs or knowledgebase, and such features can significantly enhance patient’s experience. Other features such as social media integration, online payment gateway integration and many more such features can help improving the patient experience.

Best Healthcare Web Development Practices: Data Protection, Privacy and Security

For any healthcare business it is extremely important to ensure ultimate level of security and data protection. The healthcare data is the most private and extremely important for the patients. That is why when any data breach happens to healthcare businesses and other such organizations, the ordinary patient lose faith on them and people immediately stop doing business with them. The customer data is the most crucial data for a business and any compromise to that data will directly compromise your business’s reputation and can completely ruin your brand image. The best web development practices for the healthcare websites is to adopt secure practices, encrypt data and input forms, add additional security features to prevent known internet attacks and take steps to make user accounts more secure and protected. Furthermore the hosting also played an important role in website security, the SSL certificate and secure hosting service provider can also significantly increase your healthcare website’s security and will ensure higher level of data protection, privacy and security to your patients.

Conclusion

The healthcare industry in Dubai and all around the UAE is very advanced comparing to other neighboring regions. It is not only the healthcare industry the UAE as a country itself is very advanced and developed. The overall customer behavior in Dubai and all around the UAE is that an average person admire digital experience and appreciate the technological solutions. The healthcare industry is no exception, the use of modern technologies and digital platforms is very common in healthcare sector in UAE. The website is one of the most important customer-facing platform. In this blog we have listed the best web development practices for the healthcare businesses in Dubai, UAE. If you follow these best practices you can develop a great healthcare website for your business which will offer great value and satisfactory customer experience. If you want to learn more about the subject or if you want our help to build a great healthcare business website please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Queue Management System for Trucks and Logistic Centers

April 18, 2023

Queue Management System for Trucks and Logistic Centers

Most of the time the logistic centers, distribution hubs, warehouses, manufacturing units and such facilities can have very chaotic environment which can cause frustration among the drivers who have just been arrived from a long journey or are preparing for one. Furthermore a small mistake can cause delays which could be very expensive in some cases. Whatever the case is the delay and frustration among drivers and staff impact on the productivity of the business. Furthermore there are several other problems which caused by or are cause of poor management and result in poor performance, unwanted delays and unhappy staff. The scheduling can also be very hectic when there is poor queue management as most of the time it is difficult to track the vehicle/truck, especially when the supervisor or ground staff wants to pin-point a vehicle/truck they must have to find it first. The transport flow administration, truck tracking and queuing process could be very complex and difficult without a proper system in place. That is why the queue management system that is dedicatedly designed for transport flow management is a better choice to improve the performance of such businesses.

What is the Difference between Ordinary Queue Management System and a Transport Flow Management System

A queue management system is a digital solution for the customer flow management. Usually the queue management system is used to improve customer flow, customer journey and to manage customer experience. The queue management system for trucks and logistic centers is not as that different either, it is also used to improve customer experience, performance and productivity. However, the customers and the way the customer flow is managed is slightly different, as the queue management system for trucks and logistics centers manages trucks and vehicles instead of people.A wide area has to be monitored and managed instead of small waiting rooms or lobbies. That is why the queue management system for trucks and logistic centers uses a slightly different technology, however, the overall concept of the queuing is the same, only the technology and a few processes could be different. The ideal solution is to acquire a customized queue management to fulfill all your needs.

Queue Management System for Logistic Centers

The queue management system when implemented at logistic centers, warehouses, production plants and transport hubs have different hardware, usually an interactive kiosks with RFID, plate reading camera, facial recognition, and such instruments are used to facilitate the check-ins and reduce the time required for a customer service representative. Moreover the queue management system can collect live data and provide real-time updates which enable the manager to effectively manage the entire facility and also help reducing the resource consumption. The queue management system for trucks and logistic centers is specifically designed to rectify the inherent problems of such facilities and to improve their productivity. The smart features of a queue management system enable managers to carry out several plans such as planning the right time, date, and entry point for a vehicle, their entire route inside the territory and when they will be leaving. The dedicated transport flow management features help enhancing driver’s experience, reduce fuel consumption, save time and maximize the performance and productivity of the logistic center.

Simplify the Check-ins and Improve Performance

Most of the time the drivers and the staff has to spend time on checking in drivers and acquiring the paperwork and other stuff. However, with the interactive self-service kiosk that comes with the queue management system, the check-in process become self-service and relatively easier. The check-in kiosk allow truck drivers to interact with the system in their preferred language, they can scan documents and authenticate the IDs and do all process just from the interactive self-service kiosk. Furthermore the interactive self-service kiosk also allow management to put updated instructions, processes and news on the screen which also help improving the communication. Call center access and intercoms can also be added to help drivers access the support. Furthermore the queue management system is an integrated software application, which can interact with other systems too, whatever the case is it can immediately send alerts to all concerned persons in case if there is a delay, change of plan, reschedule or anything important. Such features can significantly improve the productive and performance of the facility.

Self-Service Vehicle Registration and Automatic Routing

The queue management system for trucks and logistic centers is built on AI (artificial intelligence) based smart algorithms which enable you to offer self-service and vehicle registration. The vehicle registration can be done using the integrated self-service interactive kiosk, or it can be done using an independent/third-party tool and the data can be linked to the queue management system. The vehicle routing can be done using in-built transport and vehicle flow management module. The system is completely configurable, it help implementing your policies and strategies. You can plan visits and add schedules which will help you improve the trucks and vehicles’ flow. Furthermore the vehicles can be routed using multiple dynamic and static signs and information screens which are linked with the queue management system. Another great feature of a digital queue management system is that it can collect and process queuing data in real-time which further help in enhancing the customer journey and it also help improving the vehicle flow.

Minimize Wait Time and Reduce Expenses

For the trucks and logistics centers the fuel economy matters a lot, no matter what types of vehicle you are using, the fuel economy and the long wait time could have serious long-term consequences. The queue management system for trucks and logistic centers have in-built analytical and smart features which can automatically collect queuing data from all touch points. The modern queue management system can also process the data and take decisions in real-time. This can greatly reduce the average wait time, as the vehicle routing is also automated, so the vehicle flow will be quicker and waiting time would be less. Thus the waiting time is reduced the fuel consumption of each truck/vehicle is also reduced. The queue management system is also capable of routing the trucks throughout the facility which will further help reducing the wait time and help improving and enhancing the customer journey. The reduction in fuel consumption, automatic routing reduce staff requirements, and on-time arrival and departure can help reducing the expense and operation cost.

Improve Communication and Collect Business Intelligence Data

A great advantage of a modern queue management system for trucks and logistic centers is that it enables you to improve communication between the truckers/drivers and the staff. Any update or alerts can be immediately delivered to the inbox of the vehicle drivers and any other concerned person. Furthermore the digital queue management system also offers smartphone applications which can further improve the communication. The queue management system for trucks and logistic centers is a digital tools which have in-built features to capture valuable business intelligence data which includes transportation flow management data, individual vehicle data, vehicle movement tracking, general stats, waiting time details at each checkpoint/stage, user preference and user journey details. All the data is processed by in-built analytical tools and transformed into actionable reports which can be utilized in decision making processes and help businesses make more informed and accurate decisions. Businesses can also use in-built feedback collection module to collect feedback from the truck and vehicle drivers such as self-service interactive kiosk, SMS, smartphone apps, emails, etc.

Overall the improved communication help achieving the higher efficiency and the business intelligence data help businesses to make long term plans and policies to maximize the productivity and profitability. The queue management system can also be integrated with other systems and tools, which help it to fetch or push data from and to other systems. The business intelligence data can also be fetched from other tools and systems and vice versa to make it more impactful and useful.

Conclusion

In Dubai and all around the UAE the transportation infrastructure is very advanced comparing to other parts of the region. However, the transport hubs, logistic centers, large production complex and such facilities lack a modern and advanced vehicle flow management system. In this blog we have discussed how a queue management system can be helpful in managing such facilities. A digital queue management system for trucks and logistic centers can be a great tool to maximize the performance, productivity and profitability. The queue management system not only automates user journey but it also help maximizing the performance and make everything easier for both the drivers and the staff. The queue management system can greatly optimize the operational cost by reducing various expenses. The business intelligence data help businesses understand their current setup and highlight the areas of improvements. When it comes to acquire a queue management system the market is full of various different solutions, if you want us to help you implement a customized queue management system for trucks and logistics centers or if you want to learn more about the subject, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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April 13, 2023

Performance Management System Trends in 2023

The performance management system is framework that help businesses and organizations to track and measure the performance and progress of their employees, teams, departments and even the entire enterprise in a systematic way which enables business leaders to fix and identify the flaws, obstacles and problems which are or can harm the performance and growth of the organization.The performance management system is a combination of technological tools and methodologies which helps aligning each individual and resource to the high-level organizational goals and strategic objectives. The performance management system have also evolved over the time, although its progress was relatively slower. But in past few years in Dubai and all around the UAE and in fact the global markets have changed a lot, the integration of the technology in our lives and work is getting deeper and deeper, the innovation and easy-access to technology have had huge impact on both businesses and the customers’ behavior.

Businesses have started making changes in every aspect to keep up with the new trends. Same is the case with the performance management system, businesses in Dubai and all around the UAE have realized that the traditional performance management system is losing its impact, and more advanced methodologies and technology is transforming the performance management process. It is not just the market trend or customer behavior but another most crucial factor is that the employees’ behavior, expectations and lifestyle is also changing, especially the Gen. Z is different than the minimalists and their predecessors. These all factors required a highly capable performance management system which help organizations to retain the existing employees and be able to fulfill the demands and expectations of the new employees next year. In this blog we will discuss the latest performance management system trends in 2023 and we will try to help our audience in understanding each trend.

Performance Management System Trends 2023: Continuous Performance Management

Traditionally the performance management and annual appraisals are once or twice a year. However, that is not enough, on top of that there are several other flaws in this system. First of all it is a manual process, it requires a lot of resources and efforts from the HR. Secondly as the process is manual, so the human error and human bias can greatly impact the results. Another great flaw of the system is that the full year’s performance is evaluated by just one or two reviews. Most of the time when managers evaluate they can only remember the most recent events, achievements, poor and good performances which can never justify the entire performance of an employee. That is why most of the managers and employees don’t trust the traditional performance management systems and methodologies. The modern performance management system based or more frequent and continuous methodologies. The continuous performance management is a systematic approach to regularly monitor and track the employee performance which enables a business to improve, grow and sustain.

Performance Management System Trends 2023: Different Criteria for Different Employee Group

One of the most important thing to consider while evaluating an employee is their job role and the crucial competencies which are important for that job role. The traditional performance management system usually doesn’t differentiate much and doesn’t have ability to focus on particular skills/competencies for a specific employee or employee group, which can also impact the results. However, the modern performance management system enable businesses to set up different questionnaires, different evaluation criteria and preferences for different job roles, employees or a group of employee. The modern performance management system is based on a powerful smart software solution which allow managers and employees to set different criteria for each individual employee or job role according to the important skills required for that job and the KPIs that are used to track the performance. Hence everyone is fairly evaluated. Traditionally the company usually made a policy and a criteria such as a 5 point rating mechanism which is applicable to everyone. When the expectations are clearly defined, it is easier to communicate goals, conduct one-on-one sessions, reviews and discussions.

Performance Management System Trends 2023: Digitalization of the Performance Management Process

Traditionally the performance management process is a very time and effort consuming process. Usually the performance management process is conducted by the HR teams and a dedicated manager. However, with the modern software based performance management system the entire process can be digitalized. There are several benefits of digitalization, such as less efforts, real-time performance data, quick analysis, innovative & productive features and much more. The digitalization also introduce automation to the process and make it much easier and more convenient for the HR team and the management. The manager, higher management, supervisors, employees and any everyone will get a dedicated dashboard which provides them necessary information and functionalities. Another great advantage of digitalization framework is that it can greatly increase communication and help gaining trust and strengthening the relationship between the employees and the managers which is great for better performance.

Performance Management System Trends 2023: Increased Employee Engagements

The implementation of the modern performance management system in 2023 can completely revolutionized your performance management process. The automatic monitoring, integrated performance data, automation in various processes, and other benefits of the software based performance management solution can significantly boost the impact of the performance management process. However, one of the most important factor in performance management process is employee engagements. The modern performance management system includes an intuitive and interactive software with latest performance management methodologies. It help increasing employee engagements by involving them in decision-making and strategy building processing, allowing them to participate in important processes, and give their feedback which not only increase employee engagements but also help build trust between employee and the management. Such features help building a culture where the employees are appreciated and their say is valued. Such environments help increasing employee engagement and motivates them to perform better.

Performance Management System Trends 2023: Flexible Goals

Here in Dubai and all around the UAE the markets are very fast-paced the customer trends are continuously changing, the competition is increasing and several other factors. Any business or organization must have to be very vigilant and pro-active in order to deal with such sudden and huge changes. Traditionally the performance management process involves one time goal setting and then everyone try to achieve those goals for the next full year. This type of goal setting approach is not effective anymore, now a days, businesses and organizations needs rapid maneuverability to steer through the ever-changing markets. That is why businesses implement a modern software-based performance management system. Furthermore the performance management system not only support performance management process but it also help facilitating communication and building strong relationship between managers and the employees. There are tons of innovative features which can further enhance management’s decision making capabilities. Real-time data, allow management to course correct employees and keep tweaking or changing their goals as per the circumstances. This flexible goal setting approach can significantly boost employee performance.

Conclusion

When it comes to performance management system, business leaders often get confused due to overwhelming options available in the market. The Dubai and everywhere in UAE businesses have started realizing the importance of technology. The performance management system is one of those technologies. Traditionally it is a manual process including paper/pen and a lot of efforts to collect feedback and to conduct a review meetings and discussions. However, with a digital performance management system, businesses can automate several internal process to improve the impact of the performance management process. Furthermore the modern performance management systems are designed to maximize the employee engagement which help motivating them. The appraisal, reward and recognitions and several other modules are provided by dedicated modules. If you want to learn more about the subject or if you want our help to implement a bespoke performance management system at your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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April 7, 2023

2023 Trends in Mobile Application Development in Dubai

We have witnessed a huge growth in the smartphone industry in past decade. The smartphone have become a part of our lifestyle and become essential. Moreover the smartphone technology have rapidly growing and evolving which is paving way for innovation and productivity. Here in Dubai and all around the UAE the businesses, healthcare, governments and banks are offering a lot many services through their mobile applications. The mobile application development industry is continually changing and evolving due to the ever-changing customer behavior, market trends, technology advancements and much more. In 2023 the mobile application development trends have changed a lot, furthermore with the rise of AI (artificial intelligence) and ML (machine learning) the mobile applications are becoming more advanced and user-friendly. Now a days every business is trying to leverage the digital world and offering mobile applications to enhance their customer experience.

Being a small business owner or a corporate business leader when it comes to design and develop a mobile application for your customers or employees, the first thing that came in mind is what features should we include, what services we can offer through our mobile apps, etc. In this blog we will be mentioning the top trends of mobile application development in 2023. Which will help you understand the market trends and it will also help you in developing an excellent customer-friendly mobile application.

Mobile Application Development Trends: AI (Artificial Intelligence) & ML (Machine Learning) Technologies

As the mobile application development technologies and the smartphones also becoming more powerful day by day. In fact the computing power of a high-end smartphone is higher than a few years’ old laptop. Now a days the mobile application developers are integrating AI (artificial intelligence), ML (machine learning) and smart automated algorithms. The use of advanced AI is to improve the analytical and business intelligence data collection and processing methods. The AI and advanced smart algorithms enabled mobile applications can easily learn about customer preferences and it can offer a more customized customer behavior.The AI enabled mobile applications are capable of offering more satisfactory customer experience by boosting customer engagements and offering them excellent quality service.AI and ML enabled mobile applications are not only good for your customers, but excellent to support employee by boosting their moral and increasing their strength.

Mobile Application Development Trends: Beacon Technology

The beacon technology is one of the most rapidly growing trend. More and more mobile application developer are incorporating its features in their apps. The beacon technology is a very advanced application it utilizes the low-range weak blue tooth signals to communicate and connect with other devices in the vicinity. The beacon technology have a range of around 100 meter, the devices with beacon enabled can communicate with each other, for example, the phone will be able to suggest you the best service provider in the market using the in-built location technology and beacon technology. The research and development in the beacon technology have rapidly advanced and according to stats its markets are projecting the growth of 60% by the year 2026. The real estate, healthcare sector, retail, education, transportation, and several other industries incorporating beacon technology in their mobile applications to offer great innovative features and enhanced customer experience.

Mobile Application Development Trends: Augmented and Virtual Reality (AR & VR)

The augmented reality (AR) and virtual reality (VR) are not new to the market, in fact a few years back both technologies have taken the world like a storm. The initial adoption was in entertainment and gaming industries but soon we will witness huge adaptation of AR and VR in more productive and business oriented products. The augmented reality and virtual reality can be very useful in streaming, learning, education, location & navigation and many more. The advancements in the mobile platforms and the capabilities of the modern smartphones we will witness huge rise in the AR & VR platforms in the mobile application development. The augmented reality (AR) and virtual reality (VR) technologies will enable the mobile application developers to create more engaging, productive and interactive user experience. The retail industry have already started implementing the AR & VR based tools to offer a better in-store experience to their customers. The 2023 will significantly boost the use of AR & VR in mobile applications.

Mobile Application Development Trends: Cross-Platform Mobile Applications

The cross-platform mobile application development is gaining popularity since past few years and we will witness rapid increase in adaptation of cross-platform mobile applications in 2023. Currently in the market there are two major platforms, Google Android and Apple iOS. These two platforms account for almost 98% of the global smartphone market. The UAE market is divided across Android and iOS mobile users. That is why the businesses often create both applications. But both platforms require a completely different codebase, hence businesses will have to acquire two different teams to build two different applications which is also very expensive. However, the cross-platform mobile application development is a technique which develop hybrid applications and the dedicated frameworks are used to make them compatible for respective platform. This way the developers will have to develop a single app and doesn’t require two separate codebase and technical skills to build the apps, that is why it is more cost-effective and quicker method to build mobile applications.

Mobile Application Development Trends: Increased Security in Mobile Applications

The mobile commerce, purchasing from mobiles and making mobile-aided payments all caused mobile application developers to focus on the security and data protection features of their mobile applications. According to several surveys, an average consumer will share their experience and tell their others not to download an app which they think or experienced is not secure. With the rise of RFID/NFS based and wireless payment methods and massive increase in internet piracy and attacks the mobile applications’ security have become the top priority for any mobile application developer. Enabling multiple login methods, such as biometrics, facial recognition or secure password-protected login can be great to beef up the security of the mobile applications. The data breaches and malware based attacks are common all around the world, so having protection against popular and known cyber-attacks is a must to have feature for the mobile application development in 2023.

Conclusion

The mobile application development industry have grown significantly over the past decade, now a days offering mobile application is common for businesses. In fact it is not just a trend to offer mobile applications, but the smartphones and mobile applications are way too productive and can be leveraged to benefit both customers and the business. When it comes to develop the mobile applications the business leader or decision maker can easily overwhelmed with the sheer number of options and features available in the Dubai, Market. In order to make a mobile application successful it is important to consider the ongoing market trends and expectations of your customers. In this blog we have listed the top mobile application development trends in 2023. This will help business owners and decision makers to understand the market and incorporate the relevant features in their next mobile applications’ build. If you want to learn more about the subject or if you want our help to develop a customized mobile application for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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