Press Releases Archives - Page 2 of 5 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

April 29, 2022

Park View Housing Society Exhibition Kiosk in Dubai Festival City by RSI Geeks

The Park View Housing Society is a very well-known and well-reputed residential and commercial property developer. The Park View Housing Society have decided to reach out to their audience in Dubai, UAE. The Star Marketing Properties approached several interior and kiosk designing companies in Dubai. RSI Geeks was given the opportunity to build an innovative and futuristic arena for the guests and visitors at the Dubai Festival City. The exhibition’s venue was Festival Arena, which was also hosting several other exhibition stands at that time. However, the futuristic look, digital signage, video wall, lighting and the visuals of the Park View Housing Society’s exhibition kiosk have captured the attention of the visitors and guests.

The Park View City’s Exhibition Stand Kiosk was a completely customized design. At RSI Geeks we follow best industry standards and always start with a comprehensive 3D modeling and graphics to show our customers what they should expect from the final outcome. Once the 3D is approved we proceed with the actual design. All indoor exhibitions stands and kiosks must comply with the local regulatory bodies and the safety standards, at RSI Geeks we have skilled experts and professional who are experienced in complying with the government or facility management standards and policies. This may sound simple but only the professional exhibition stand designing companies can easily meet those standards.

Since it was a housing society and the primary aim was to attract more investors so the customized kiosk was designed to highlight the key features of the society along with the surrounding environment to give the viewers a more appealing and attractive view of the society. For that we have designed the stand in shape of mountains and several other landmarks were incorporated within the walls which was making it more appealing and attractive. On top of that the lighting and the color effects were also attracting the passer by visitors. The video wall and the digital signage was very prominent, as soon as someone enters the arena, they notice the big flashy screen with attractive adverts running on it. Here are the remarks of our project manager Ms. Maheen Waheed about the project:

“The Star Marketing, AAA Fair Deal and the Park View Housing Society teams were great. We had a very exciting experience. The timeline was a bit challenging but thanks to our skilled staff who have worked for additional hours to complete this landmark project within the given timeline. It was amazing to see so many people admiring the kiosk and its designs at the Festival Arena. We will look forward to have more such projects together.”

Indeed, we are very thankful to our skilled and professional staff who have worked wholeheartedly to complete this project in timely manner. The Park View Housing Society management was pleased with the design and the public response. At RSI Geeks we believe in long term relationships with our customers, the quality is the first step to start a long term and strong relationship with the customer. That is why our management have no tolerance policy for quality control. RSI Geeks will be looking forward to having more such exciting projects together in near future soon.

Check out this : Fabrication of Mall Kiosk for Perfumes in Sahara Center by RSI Geeks

April 13, 2022April 13, 2022

Fabrication of Mall Kiosk for Perfumes in Sahara Center by RSI Geeks

The Sahara Center is among the most popular shopping centers in UAE. It is strategically located in an areas which is quite dense and is situated at the Sharjah-Dubai border. Hence it attracts a lot of daily visitors. The Sahara Center has been proven to be one of the best shopping mall with two decades of supreme quality experience in the area. The customers and visitors can enjoy a variety of entertainment, shopping, and dining experiences. Such shopping malls are excellent for mall kiosks or small kiosks. As the mall is already attracting a lot of traffic, so the new startups that are starting from a simple kiosk can easily get a lot of attention without investing a single penny in their marketing. Hence these days more and more startups and even in some cases multi-national companies are utilizing those mall kiosks to boost their sales and revenue. Anfas Al Alsharq is also a new startup and decided to utilize a space in Sahara Center to place their mall kiosk there. The Anfas Al Alsharq is dealing in high-end perfumes and fragrances, and targeting a large spectrum of audience. That is why they have decided to setup a mall kiosk stand in the Sahara Center.

When it comes to preparing and installing a customized mall kiosk at any place, there is a long list of prerequisites that a customer need to have. Another big problem is with the compliance of mall’s policies. There are several regulations, guidelines, and some additional digital designing work, which could make the process a little bit complicated. That is why at RSI we always take care of such tasks, and we aim to share the burden of our customers. Usually the problem with a new startup is lack of experience or technical expertise, which is why business owners found it difficult and the shopping malls and centers also have high standards. The materials, the design, the lighting, the aesthetics, each and everything has to be perfect and completely aligned with the mall policies and standards. That is why a professional interior designing company in UAE such as RSI Geeks can take care of all of it.

Here are the remarks of our Project Manager, Ms. Maheen Waheed:

“The customer and the team at customer side was very cooperative and understanding. When we took the project, it was already a little bit delayed, hence the biggest challenge was to complete it within the deadline. The design was a blend of modern and traditional Arabic styles. Which distinguishes Anfas Al Alsharq from the rest. It was a great very learned experience.”

Yes indeed, working under strict deadline with technically complicated requirements could be very challenging for both the team and the manager, but thanks to our management and the skilled workforce we have completed the project in time without any delay. Whether it was the material selection, electrical work, cade diagrams and mapping, everything was done by our skilled and experienced team. We believe in building strong and long term relationships with our customers. That is the reason we never hesitate to go an extra mile to satisfy our customers and help them with whatever we can.

Your comments and suggestions are always appreciated, if there is something in your mind you want to share, please feel free to use the comment box below. If you need our help to build you an exhibition stand or mall kiosk, or anything else, please feel free to contact us using our Contact Us page and we will get in touch with you soon.

Check out this : Capital Health Screening Center Al Ruwais City Acquired RSI Queue Management System

September 15, 2021

Capital Health Screening Center Al Ruwais City Acquired RSI Queue Management System

Capital Health Screening Center has acquired our highly advanced RSI Queue Management System for their Al Ruwais City branch. The Capital Health Screening Center is a partner of Mubadala Health and is well-known for its services for individuals and companies in Abu Dhabi, Al Ain, Mussafah, and Al Ruwais City. The Capital Health Screening Center is offering health and screening services for Visa Processing, Health Certificates, and various Eligibilities Requirements such as Pension Eligibility, etc. The organization has not only managed to successfully serve hundreds and thousands of customers but it also innovates new methods and technological solutions to improve the customer experience and to expedite the processing services which has no match not only in UAE but in the entire GCC. Both standard and fast track services are faster than the services of any other parallel facility. Recently the Capital Health Screening Center required a state-of-the-art queue management system for their Al Ruwais City branch to boost their customer experience and to improve their operational capabilities.

The Capital Health Screening Center have shortlisted a few top leading Queuing Solution providers in UAE and finally, the project was awarded to RSI Concepts due to our market reputation as a leading and most trusted queue management systems and solution provider in UAE and due to our previous queue management project with the Capital Health Screening Center’s another branch. The highest levels of quality, standards and innovation were the eligibility criteria. RSI Concepts has done requirement gathering sessions and site visits to assess the requirements and then we proposed a solution which was approved immediately. After the approval, we have immediately started building the project and delivered everything as per the agreed scope of work within the given timelines.

The Queue Management System that is installed at Capital Health Screening Center Al Ruwais City branch was designed for a medium-sized facility with automatic customer journey management and a variety of hardware and software features to improve the customer experience and performance of the branch. The RSI Queue Management System Software enables the management to easily manage and configure the customer journey through the administrative dashboard. The Queue management system also has inbuilt bi-lingual audio-visual announcement mechanisms. The digital signage screens are used to display the live queuing data and the various sound systems had been installed to aid audio announcements. The customers can view the ongoing queuing status from anywhere inside the waiting area, which improves the customer’s waiting experience.

The counter display units are dynamic and can be controlled digitally from the queue management software server. The customers can easily signup for their required service from the interactive self-service kiosks which are strategically placed to accommodate all the customers and visitors entering the facility. The system is capable of collecting, processing, and providing very important business intelligence data through a dedicated reporting module, which will help Capital Health Screening Center to assess and evaluate their facility and various touchpoints of the customer journey. Such data is also crucial for making future strategies and policies. The RSI queue management system will add great value in terms of customer experience and operational improvements.

Here are the remarks of our Project Manager, Mr. Shehzad Asghar:

“It was such a great experience working with the Capital Health Screening Center team. The team was very supportive and cooperative. The timely completion of the project couldn’t be possible without the support of the Capital Health Screening Center’s Team. The RSI Queue Management System was customized to ensure maximum efficiency and usability. The UAT and prior testing phases works smooth. The final testing’s results have clearly surpassed the expectations. The Capital Health Screening Center management was very happy with the results.”

At RSI Concepts, the quality, efficiency, cost-optimization, and usability of our solutions are our top priority. RSI Queue Management System is a result of years of experience and market knowledge that we have acquired. Our systems and solutions are currently serving thousands of customers in the entire UAE. We are always willing to go an extra mile for our client’s satisfaction and happiness. We will look forward to Capital Health Screening Center for more such projects and collaborations in other sectors too.

Check out this: 5 Signs Your Business Requires a Queue Management System

June 21, 2021

Revamp of E-Services Portal Development for Khorfakkan Municipality by RSI Concepts

The Khorfakan City Municipality is the most important and most innovative government entity in the city, leading way for technological innovation and superior customer services. Since the day of its inception in the year 1970, the Khorfakan City Municipality or Khorfakan Municipality is eagerly working in transforming the lifestyle of the residents and also preserving nature and the environment. This is the reason the Khorfakan city and its natural beauty attract millions of people not only from the UAE but from all around the world. Especially the friendly environment, superior public services, and excellent infrastructures attract families and tourists to spend a great time in a beautiful natural environment. The Khorfakan municipality is also responsible for maintaining the environment by offering sustainable energy solutions and long-term planning. The department is continuously growing and making a healthy contribution to the progress of the emirate.

The Khorfakan City Municipality always leads the way in innovative and convenient solutions for their customers and the residents of the city. This is the reason the Khorfakan City Municipality is offering a variety of digital services through its digital E-Service Portal and the website. As the digital platforms are continuously evolving and in order to keep everything up-to-date such platforms require regular updates and upgrades. In order to upgrade their customer experience and customer journey, the Khorfakan City Municipality has recently decided to enhance their customer experience and customer journey by upgrading their website and e-service portals. RSI Concepts was selected among many others, and the project was delivered as per the schedule. The website and the new portal has been released last Thursday.

The new website designed by RSI Concepts is built to enhance various aspects of online user interaction. The User Interface is designed to make the navigation easy and simpler. The website is far better in handling users from different devices and platforms, such as the responsiveness or mobile-friendliness is significantly enhanced with the help of cutting-edge technology and the latest programming tools. The web design itself is built as per modern trends. The entire user experience and user journey have been transformed to make the complex information structure more user-friendly. The E-Services Portal has been updated, the user experience and the entire services are completely revamped to ensure a superior user experience.

The website is more in-line and supportive of the objectives and policies of the Khorfakan City Municipality. The entire media section has been upgraded to improve communication and enable the user to easily access and reach the content they are looking for. The website and the E-Service Portal are now more convenient for Tenders and Biddings, along with customer/citizen complaints and suggestion modules. The overall Website and E-Service Portal is designed to reflect the brand and its ambitions. As these days the smartphone users have already surpassed the traditional desktop or laptop users, both the Website and the E-Service Portal are focused more on smartphone user experience. It is much easier to access online services and portals from smartphones than before. The Website and the E-Services Portal will surely go to help the Khorfakan City Municipality to achieve its goals.

Here are the remarks of our Project Manager, Mr. Shehzad Asghar who was in charge of the project execution and timely delivery:

“Designing and developing a website hosting data and information on such a large scale was not an easy task. Fortunately, our experience in designing and developing websites and e-services portals for government entities has paid off. We are also very thankful to the highly professional and very cooperative team at Khorfakan City Municipality who helped us in achieving the desired results as well as the timely project execution. We will look forward to having more future collaborations with Khorfakan City Municipality.”

At RSI Concepts we always focus on the objectives of our customers and such projects which have a very large scale impact on society are very important for us. Building a website and E-Services Portal for Khorfakan City Municipality which is meant to be utilized for thousands of residents and tourists was a great honor for us. We will look forward to more such opportunities that not only will help us improve our skills and experience but also let us a chance to be able to help the community.

Check out this: Queue System at Sharjah Children Reading Festival – كيو سيستم لمهرجان الشارقة القرائي للطفل

May 20, 2021May 20, 2021

Queue System at Sharjah Children Reading Festival
كيو سيستم لمهرجان الشارقة القرائي للطفل

Sharjah Book Authority is a well knows organization not only in UAE or GCC but globally. The Sharjah Book Authority has hosted some of the world’s largest book fairs and festivals (مهرجانالشارقةالقرائيللطفل) with having millions of visitors from all around the world in just merely more than a week time. If you are a UAE resident, I bet at least once or twice you would have visited the fair or festival (مهرجانالشارقةالقرائيللطفل). That is just amazing how Sharjah Book Authority is succeeded in attracting millions of visitors from all around the world. It is because of their excellent service and experience that they offer for their visitors, customers, and exhibitors.

The story of Sharjah Book Authority goes back to the childhood of His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah. He is very enthusiastic and ambitious about knowledge since when he was a kid. At that time his late father, Sheikh Mohammed Bin Saqr Al Qasimi (may God grant him mercy) gave him a golden dagger, and at the age of only 12 His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah mortgage that priceless dagger to buy books. It is that enthusiasm, passion, and love for knowledge and books that made his vision true by hosting the world’s largest book fair, in fact, I would like to call it ‘knowledge fair’ in Sharjah. His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah is a great scholar, author, and reader and indeed he has provided the opportunity for the entire humanity to follow his footsteps through the Sharjah Book Authority.

The Sharjah Book Authority has acquired RSI Queue Management System (QMS) on rental basis for their 2021 Sharjah Book Festival (كيوسيستملمهرجانالشارقةالقرائيللطفل) a few months ago and now once again RSI Concepts has been given the honor to serve them for the Sharjah Children Reading Festival 2021 (مهرجانالشارقةالقرائيللطفل). The festival (مهرجانالشارقةالقرائيللطفل) is a huge event for not only kids but for the entire family. The purpose is to promote reading habits among the youngsters and kids. The festival hosts a wide range of activities such as workshops, cooking shows, and a huge number of creative and cultural appeal.

Indeed it is an oasis of knowledge and happiness in the middle of the desert of Arabia. Handling such a huge number of visitors and managing all the operations was not an easy task, the Sharjah Book Authority is recognized for its excellent capabilities to host such events every year with a flawless experience for the visitors, guests, and exhibitors. Thanks to the excellent planning and a remarkable utilization of modern technologies. For certain operations, a need for a super-efficient Queue Management System arises, RSI Concepts was being contacted to provide a complete customer flow management and queuing solution (كيوسيستملمهرجانالشارقةالقرائيللطفل) on rental bases during the duration of the event.

In order to maintain and manage the festival (مهرجانالشارقةالقرائيللطفل) and its operations, the Sharjah Book Authority team sets up a temporary office inside the premises of the Sharjah Expo Center, which is one of the largest expo centers of its kind. The queue management system (كيوسيستملمهرجانالشارقةالقرائيللطفل) was required to facilitate and manage a huge number of daily guests and customers. The purpose of the queue management system is to improve the visitor and customer experience along with reducing the workload of the staff to let them entertain more customers. The RSI Queue Management System consists of ticket dispensing interactive self-service kiosks, an announcement system, counter plates, and a set of digital signage. The software is specifically designed to improve service delivery time and to reduce the agent’s workload by managing the customer flow, reducing the wait time, and improving the operational capabilities of the serving staff. Our Queue Management System helps the management to improve the customer journey and their overall work efficiency.

Here are the remarks of our Product Manager, Mr. Shehzad Asghar:

“It was a great honor to once again being called to serve such a huge event. The number of guests, visitors, and exhibitors is staggering. Our queue management system was never before tested to accommodate such a huge size of operation. Thankfully the system performed excellently. Due to our past experience and understanding of the requirements, we were being able to deliver the results according to the expectations of the Sharjah Book Authority. We are very thankful to the management and staff of Sharjah Book Authority for their exceptional support and cooperation.”

It is another proof of our superior quality services that huge organizations and enterprises such as the Sharjah Book Authority entrusted our the second time to provide our systems and services for such a mega event (مهرجانالشارقةالقرائيللطفل). At RSI Concepts we value quality over anything else, we are always willing to go the extra mile to fulfill the needs of our customers and to make them happy and satisfied.

Check out this: Sharjah Customs acquires QMS from RSI Concepts

May 6, 2021

Sharjah Customs acquires QMS from RSI Concepts

Sharjah Customs is playing its role hugely in contributing to the economy of the emirate by generating revenue from import taxes and duties. The Hamriyah Free Zone is one of the fastest-growing free zones in the entire GCC due to its customer-friendly policies and super-efficient workflow. The department is generating a lot of revenue and is responsible for controlling the goods coming into the country and going out of the country by implementing government policies, regulations and inspections. The customs inspections are usually done for all sorts of items and containers ranging from huge industrial equipment, oil lubricant and gas products, regular cargo, parcels, and everything else. The Sharjah Customs is not only responsible for controlling the movement of goods but it also prevents smuggling, illegal goods transportation, and restricted cargos. Sharjah Customs is continuously adopting new technologies and techniques to improve efficiency and to enhance their customer experience as well.

Recently Sharjah Customs have decided to implement a queue management system at its Hamriyah Free Zone branch. The main objective was to effectively handle the customer flow and improve the customer experience. The RSI queue management system is consists of an interactive kiosk that helps the visitors sign-up for the queue. The queue management system also provides the facility to choose the required service from the kiosk, this helps to optimize the customer journey. Digital signage and large screens have been installed in the waiting area, to provide real-time queuing information. The audiovisual announcements immediately alert the customer about their turn. The real-time updates keep the customers in the waiting area engaged and busy and reduce the effect of waiting. The QMS software comes with two sections, one is the agent dashboard and the other is the admin dashboard and server-side software application.

The agent dashboard allows the server to effectively handle customers and the queue as well. It also allows additional controls for the agents to further manage the queue if required. The QMS server and administrative dashboard or admin control panel is the backend of the queue management software. The admin dashboard allows to view the system usage stats and reporting. The management can download reports and statistical data from the admin dashboard. This data can provide vital business intelligence which can be very helpful in decision making and strategy making to further improve the customer journey and customer experience and to improve employee efficiency.

See More : Mobile Application Development for SEWA by RSI Concepts

Here are the remarks of our Product Manager, Mr. Shehzad Asghar:

“Working with such a highly professional team and very supportive management was such a great experience. We have successfully delivered a system that completely fulfills the needs of the Sharjah Customs Hamriyah Free Zone. Our queue management system has significantly reduced the service delivery time and improved customer satisfaction. The UAT was a great success and the results have clearly surpassed the expectations. The management was very pleased and the staff was excited to have the new QMS system. Sharjah Customs is another jewel in our crown of success.”

See More : Sharjah Electricity and Water Authority (SEWA) obtained Digital Authorization System from RSI Concepts

At RSI Concepts we always strive for the best. Thanks to our skilled team and experienced staff, we have gradually improved our Queue Management System over the course of more than a decade. The current QMS system is highly efficient and cost-effective. Indeed Sharjah Customs is such a prestigious government department, getting an endorsement from them is a great achievement. We are proud to have them in our portfolio. We would look forward to having more such ventures in the future with Sharjah Customs.

Check out this: Web Design for Ajman Bank by RSI Concepts

April 28, 2021April 28, 2021

Web Design for Ajman Bank by RSI Concepts

Website Design by RSI Concepts for Ajman Bank yet again in 2021! Ajman Bank is the first Islamic bank in the Emirate of Ajman. The bank is supported by the Government of the Ajman and is mainly responsible for catering for the needs of the public and private sector along with the government entities. The vision of the Ajman Bank and the innovative financial products and services took the bank in the list of the top banks in the UAE very quickly. The Ajman Bank is also very well reputed among the general customers due to its innovative services and customer friendly business approaches. The Ajman Bank is mainly behind the huge economic growth policies and strategy of the Emirate of Ajman. The bank is also contributing to the growth of the entire nation by providing some of the best financial and banking services in the UAE. Not only that the Ajman Bank is continuously taking steps to improve its products and services by introducing the latest technological solutions and innovation. The Ajman Bank website is also a very important interaction point of the bank with its customers. Hence the Ajman Bank is always focusing on improving their website to enhance customer experience.

RSI Concepts was given the task to revamp certain areas of the corporate website, some new sections were planned to be added and a complete Arabic version of the corporate website was also planned for this project. The requirement gathering was intense, the project completion dates were tight. But thanks to our skilled team and professional programmers, we have completed all the milestones and the full project in time without any delay. The Arabic version of the website was a great addition to improve the customer experience and customer journey. The new revamp is mainly focusing on the user experience and customer journey. As with all other banks, Ajman Bank’s website has a lot of content and information, which are very well-organized in various sections and categories the main navigational structure was designed to enable the visitors to easily access the information from the sub-menus and deeper categories. The Arabic language version is to further improve the customer journey and customer experience.

The project execution was very smooth as we had done very detailed requirement gathering. However, as the website was meant for a bank so we had to follow certain standards and protocols, that was not a challenge at all, the challenging part was to ensure compliance with all industry standards and protocols while heavily enhancing the user interface to ensure a satisfactory user experience. But due to our experience in such projects and professional frontend & backend web developers, we have successfully achieved the desired user interface features as well as agility and maximum efficiency of the website functionalities. The website will provide a lot of new services for the customers as well, which will reduce the service delivery time, improve customer retention and satisfaction, align with the vision and policies of Ajman Bank to reduce the paperwork and encourage digitalization.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed, she and her team were responsible for the successful project execution:

“The technical scope of work and the objectives of revamping the website along with adding new sections and an entire Arabic language version was considered a big project. Thanks to the excellent support from the Ajman Bank team and our outstanding Website Design and development team, we have been able to finish the project as planned. After the UAT the higher management and involved teams were more than happy and very satisfied. The website had successfully reached the objectives of the campaign.”

At RSI Concepts we never compromise on quality, which is the reason we are always getting repeated business from our customers. Our vision is to achieve the ultimate customer satisfaction. Our technical teams and management is very proactive and committed to ensuring the highest quality products and services. We are looking forward to having more exciting projects with Ajman Bank.

Check out this: Why a Website is the First Impression of a Company?

April 14, 2021

Sharjah Electricity and Water Authority (SEWA) obtained Digital Authorization System from RSI Concepts

SEWA – Sharjah Electricity & Water Authority or Sharjah Electricity, Water & Gas Authority is a government organization responsible for energy production, management and distribution. Along with that, the SEWA is also responsible for providing uninterrupted water and gas (natural piped gas) supply to the millions of residents and consumers in the Emirate of Sharjah. SEWA was formally known as Sharjah Electricity & Water Resources Co. and later the owner of the company was transferred to the government of Sharjah. Since its inception, the SEWA has witnessed tremendous expansion and huge growth. SEWA is also known for its great reputation due to the best services and customer care, in the country and all over the GCC. Sharjah Electric & Water Authority is also considered to be among the pioneers in the GCC to adopt highly advance technological solutions for the betterment of their customers.

Having such a remarkable reputation in the region is not an easy task, it requires continuous upgrades, innovation and technology integration to stay at the top. SEWA is always one step ahead of others in caring for their customers, in the past few years, SEWA has implemented a lot of advanced technologies to improve their operational capabilities and service quality. The customer support and complaint department are always seeking new ways and innovations to improve their service quality. Recently SEWA has decided to implement a digital authorization system, the main objectives of the system were to improve the service quality, reduce the service delivery and complaint resolving time and to minimize the manual processing to reduce human error and unnecessary delays.

RSI Concepts was awarded the tender to provide an advance and innovative technological solution. The project was named “Digital Authorization System”. We have successfully completed and implemented the system and the project team and senior management at SEWA was very much pleased with the results and accomplishments of our Digital Authorization System. The main mechanics of the system is that it automates everything, and rather than a file is moving from manual paperwork or email from relevant departments, it is moving completely electronically with completely electronic/digital approval and procedures. No paperwork is involved at any step.

For example, if a customer came for a correction in the bill or reporting an electrical or water supply issue, the customer support agent will immediately take down all the details and enter them into the system, then the system will automatically push the details to the concerned person, if the concerned manager wants to mobilize a team to the site, the file will be forwarded to the technical side, and so on and so forth. At each step, the manager has the authority to notarize the file electronically and the next manager or concerned person will receive the file with the e-signatures of the previous team.

This is just a small example of the Digital Authorization System’s working. SEWA has witnessed significant improvements in all the relevant departments and processes. The automation, digital approval, digital workflow and immediate updates make the process super-fast and more reliable. The Digital Authorization System not only makes the process fast but it also saves a lot of work hours required to push the files manually either from the paperwork or from the emails. Everything is logged, records are maintained automatically, tracking, retrieving record and updating statuses and everything else can be done within minutes from the computer. This also relieves the staff and improve their efficiency.

Here are the remarks of our Project Manager, Mr Shehzad Asghar:

“It was a huge project, the requirement gathering sessions were intense, but once we formulated the scope, the progress was great. All the functionalities were designed precisely as per the requirements. The controlling panel is also simple and easy-to-manage, the administrator can easily change the rules, set the policies, modify the workflows, and view the logs and activities. This makes it a very unique and user-friendly solution. In future, if the SEWA would require to modify any existing policy or maybe they want to implement a completely new policy that can be done from the admin control panel, within minutes. Overall the system is a remarkable piece of technology.”

The flexibility and adaptation of any digital tool is the most important feature. Especially in such requirements, where the customers may require to modify their policies or workflows, or approval and authorization processes, having complete control of every aspect of the functionality is crucial. This is why at RSI Concepts, we always recommend our customers to opt for a customized solution rather than any off-the-shelf or ready-made solution. We are very much pleased to see our customers happy, we will hope for more future collaborations with SEWA – Sharjah Electricity & Water Authority.

Check this out: Mobile Application Development for SEWA by RSI Concepts

April 13, 2021

Dan Bolton Acquired RSI Automatic Contactless Hand Sanitizer Dispenser Stands

Dan Bolton is one of the leading event management and entertainment production company in Dubai. The company has established a very unique brand identity due to its creative and innovative approaches and a long list of satisfactory customers. Dan Bolton is popular because of its highest standards of services and very agile service delivery mechanisms. The company is well respected for its unconventional approaches and solutions to providing their clients with a very unique and satisfactory experience. Dan Bolton’s remarkable success trail is possible due to its uniqueness, professional staff and artist with exceptional entertainment projects and a very strong and efficient supply chain. The company has successfully developed a great brand identity, not in the local landscape but internationally this lead to expansion and growth. Thanks to the forward-thinking of the management and the highest quality standards of the products and services they provide. Their strict quality standards ensured their success and result in a long list of satisfied customers and endorsements in the market.

Recently there was an event taking place in Abu Dhabi, the Dan Bolton was organizing and managing the events and the details. Due to COVID-19 scenarios, the social distancing and other precautionary measures were in place, a demand rise for very stylish, sleek and unique hand sanitiser dispenser stands which can not only provide the contactless operation but they should also be able to blend-in in the environment. RSI Concepts was approached to offer a solution. Multiple ideas and concepts had been shared with the Dan Bolton team. An idea and concept were finalized, it was a very slim, sleek and simplified design concept. We were given go-ahead with the idea. The basic concept behind the design was to make it simple, provide some branding space which can be utilized by the customer to put their branding on and some precautions and instructions on the model for the users.

The dispensing unit that was chosen with the stand was one of our automatic contactless hand sanitiser models. The main feature of that model is that it can be solely operated on batteries and it can store a handsome amount of liquid in it. Another excellent feature of the device was that it includes a very powerful hand detection and sensing technology which ensures that no user will have to physically touch anything to get the hand sanitiser liquid, all they need is to place their hand in the proximity and the dispenser will automatically dispense the sanitiser liquid on the user’s hand. The technology used in the hand sanitiser dispenser is very power efficient to ensure the batteries could last longer and the replacement and refilling are also done through the front-opening hatch. Which makes it even easier to operate and manage.

Here are the remarks of our Sales Manager, Mr Humayun Hashmi who has managed the project:

“It was a great experience working with a highly professional and very cooperative team from Dan Bolton. Although the project deadline was very short and the work was completely customized but thanks to my technical team they did a great job and finished everything on time. We have succeeded in meeting the deadline and the product delivered was happily accepted and approved by the client. I will look forward to more such future collaborations with Dan Bolton.”

We always admire and appreciate our customers with special or tailor-made requirements because this not only makes our customer happy but it also allows us to test our abilities and learn more. We always strive for excellent quality and never compromise on quality. Thanks to our very committed and professional teams we always find a way to meet the trickiest deadlines. We will look forward to extending our services for Dan Bolton in the coming future.

Check this out: Heriot-Watt University Acquired RSI Queue Management System

April 13, 2021May 22, 2021

Heriot-Watt University Acquired RSI Queue Management System

Heriot-Watt University has acquired state-of-art RSI Queue Management System and Self-Service Solutions for their students and visitors. The Heriot-Watt Dubai Campus is among the very first foreign universities starting their campuses in Dubai Academic City, UAE. The university is well-known for its science, engineering and business studies and is considered among the best educational institutions around the world. The Heriot-Watt University is contributing to shaping modern societies in all the communities they are present in. The university was founded in 1821 and since then it is growing all over the world, helping thousands of students in their pursuit of knowledge. The Heriot-Watt University Dubai Campus is greatly contributing to the government and private sector by providing a steady stream of professionals, scientists and experts. These individuals are actively contributing to the nation’s economy, progress and growth. The Heriot-Watt University Dubai Campus also holds some of the very advance educational frameworks and facilities to improve the quality of education.

The university is also very well reputed in UAE because they are not only providing quality education but they have established a remarkable system to reduce the burden of the official affairs and other processes so that the students can entirely focus on their studies only. Recently the Heriot-Watt University Dubai Campus has decided to implement a new queue management system and self-service solution to reduce the queues and service delivery time which often consumes a lot of time and could distract students from their educational activities. The other objective was to facilitate the visitors and the students and their parents who are visiting for new enrollments and registrations. RSI Concepts was contacted and we have discussed the requirements and the objectives of the system. We have explored many ideas and formulated the base of the system. Then a full project scope and plan was presented to the university management which was approved and appreciated then the full-on production phase got started.

The main key components of the system are a queue management system for the students and the visitors, a QMS software server, Agents Portal and Dashboard, digital signage, audiovisual announcements and an interactive self-service kiosk. The most frequent student related processes such as student enrollment, course registration process, program amendments, letter issuance, transcripts requests, and KHDA attestation and many more processes can be offered via self-service interactive kiosk. The queue management system was designed specifically for Heriot-Watt University to minimize the student/visitor wait time and to make the service delivery quicker. Our queue management system provides an interactive agent dashboard interface which further reduces the workload of the agents and servers to improve their efficiency. The automation of the customer flow leads to quicker service delivery and a good student/visitor experience. The entire student journey was designed to minimize the efforts of the students and the staff and to reduce the service delivery time and wait time. There is a very powerful data analytics engine that enables the system to generate comprehensive reports and statistical data which could help the management to further take steps to improve the service quality, service delivery time and visitor/student journey.

Here are the remarks of our Product Manager, Mr Shehzad Asghar:

“It was truly a unique experience working with the highly professional team and the management of the Heriot-Watt University Dubai Campus. We are happy to meet their expectations and the system’s UAT proved that the system is not only working above the optimum efficiency but beyond that. The management was very satisfied as our queue management system will not only help them accelerating various processes but it is significantly reducing the service delivery time which will not only satisfy their students and visitors but it will also reduce the workload of the staff and the management.”

Heriot-Watt University Dubai Campus is another remarkable success story. At RSI Concepts we believe in quality service and hard work. Thanks to our experienced software engineers and technical teams the project execution was very smooth and the end product were more than capable of supporting our customer in achieving their goals and objective. It will surely help the campus to improve its customer and student journey.

Check this out: EDPU Technologies Acquired RSI Interactive Kiosks