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Harmony Medical Center Acquire Customer Feedback Kiosk Stand from RSI Concepts

Harmony Medical Center is one of the leading dental treatment facility in Abu Dhabi aiming to offer a wide spectrum of services and treatment. The Harmony Medical Center is well-known for its modernized facility with high-tech treatments and luxury services. Over the time the Harmony Medical Center builds a reputation of excellent 5 stars standards in every aspect of service and treatments. This reputation is built over the time due to the adaptation of modern treatments by highly qualified staff, integration of technology and exceptional customer care services. The Harmony Medical Center have evolved into a highly patient-centric model by implementing customer-first policies at all their strategic decisions. The Harmony Medical Center is far superior to its peers due to its internal professional environment that is driven by technology and modern customer service practices. The Harmony Medical Center rigorously follow the social, cultural and traditional norms and put patient at the center of their every decision which make them the most popular healthcare facility in Abu Dhabi and beyond.

Harmony Medical Center Acquire Customer Feedback Kiosk Stand from RSI

The Harmony Medical Center is always eager to listen to its patient in order to align its treatment, methods and practices to ensure the best possible patient experience. For that the Harmony Medical Center have decided to improve its VOC strategy by deploying a few customer feedback kiosks in the premises. The VOC or voice of customer is considered to be the backbone of customer experience and customer satisfaction strategy. It helps healthcare facilities to understand what patients perceive of their interaction with the staff and the facility, what patients like and dislike, what are their preference and expectations and how they would want the medical facility to do in order to raise their satisfaction and to improve their experience. The customer feedback is their opinion about anything and everything, the facility, the equipment, the service, the staff and each and every touch point at which a patient interacts with the brand.

The Harmony Medical Center is one of the leading brand in its niche so they are very eager to listen to their customers in order to keep improving their services and methods as per their customers’ liking and market trends. That is why RSI Concepts were approached by the Harmony Medical Center to provide them with a customized design for the customer feedback kiosk stands. The aim was to create a design that blends in the exquisite interior yet at the same time it should be able to attract the patients. If the patient will notice it while passing by, only then it will be able to intrigue their curiosity. Attracting patient and their attendees toward the customer feedback kiosk is crucial for the success of the customer feedback campaign. The success of any customer feedback campaign is measured by the two factors the quality of the data and the quantity of the data. That is why it is very important to attract your patent towards the customer feedback kiosk. This was achieved by offering a well-crafter kiosk stand along with customized branding to attract more people.

Here are the remarks of our Sales Manager, Ms. Maheen Waheed who were responsible for the delivery of the project:

“It was truly a great experience working with Harmony Medical Center team and management. Meeting the highest standards of the management while ensuring the technical and functional requirements are met was a bit challenging tasks. However, thanks to our skilled design team we have managed to deliver an excellent product. The stands met and exceed all standards of the Harmony Medical Center and the response was great. We are always willing to go an extra mile to make our customers happy and satisfied.”

Indeed our team of highly trained and experienced professionals are always eager to support our customers with their needs and demands. We offer a multitude of services and products to offer our customers a one-stop solution for all their digital and IT needs. It is truly an honor for RSI Concepts to have Harmony Medical Center in our clientele list. We have successfully met the requirements of Harmony Medical Center and we are hoping to assist them in future with more such projects.

Check out this: Brand for Less Group Have Acquired RSI Customer Feedback System

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Customer Feedback System for SEWA (Sharjah Electricity & Water Authority)

Customer Feedback Kiosk
Customer Feedback Kiosk for Sewa

To fully achieve the authority’s goal of giving satisfaction and happiness to its customers, Sharjah Electricity & Water Authority (SEWA) has installed a newly Customer Feedback System on its 13 branches – provided by the RSI Concepts. This has been another highlight for the authority as it showcased timely and advanced technology they could offer to elevate customer experience at a maximum level. The effort and determination of Sharjah Water & Electricity Authority to connect effectively on the users/customers becomes highly visible.

Features & Benefits of Customer Feedback System:

The Customer Feedback System is designed for convenient use. It is placed in different strategic locations where people can easily input their feedback. Convenient as it suggest, because customers can give feedback while waiting on their queue or even be accessed by a customer passing by. There is no need to use a keyboard or mouse because of the touch screen feature of Kiosk. It will require a little time and soft taps and you are done. Also, submitting customer feedback can be been made simpler through a mobile app still connected on the feedback system of customers. Whether the customers are satisfied on the services rendered on them, it ensures that all feedback, recommendations and suggestions received by the authority are accurate and reliable – as well as from the customers themselves. It is also less distracting because people could focus and think properly on what they should type because nobody is waiting and watching them. Through this modernize system, productivity becomes higher in a way that they can easily identify problems such as the things they should improve and things needed to be changed thus, giving faster solution for better service. It will also help SEWA to monitor the internal process on the actual scenario as the customers could give honest reviews and observation. Furthermore, it gives less hassle for the company and the customer because it is easy to implement and use.
Customer feedback is one of the factors that affect a specific company because that is where the management could obtain the perception and thoughts of the people. Through the installation of this Feedback system from customers, SEWA can easily fulfill their promise on becoming timely and responsive, accurate and consistent, accessible and convenient, friendly and courteous, and socially-engaged. That is how determined they are in giving smiles on the faces of their customers. Moreover, its result will not only cater customer satisfaction but also the development and growth of the authority in the long term. Knowing what the customer thinks and giving what the customer needs will create a loyal and lasting customer relationship.

Happiness Indicator and Customer Feedback System:

UAE Government has launched a number of programs to bring the country in the top 5 happiest countries in the world by 2021. SEWA has contributed to the cause by launching happiness indicator for customers through customer feedback system in 13 of their branches initially, an initiative launched in Dubai and other emirates by the government of UAE.