importance of queue system in school and public places Archives - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

June 9, 2023

Why Every Business Should Invest in a Queue Management System?

The service sector knows very well the importance of customer experience. Businesses in Dubai or anywhere in UAE understand the importance of customer satisfaction. The UAE is a very competitive market and the customers simply have too many choices, which is why they are also very demanding. However, it is crucial for a business to ensure customer satisfaction and offer excellent services at their service center. A good customer experience not just make your customer happy but it also increases their loyalty and improve the brand image. A good brand image always attract more customers and vice versa. That is why it is absolutely essential for a business to offer a great customer experience at their customer service centers. Businesses in Dubai and anywhere in UAE are investing heavily in customer satisfaction solutions. Regardless of industry a queue management system is the perfect companion for a modern day customer service centers. Businesses can find industry specific solutions as well as fully customized queue management systems which are exclusively designed to meet the very specific needs of the business.

What is a Queue Management System?

By definition a queue management system is a tool which is used to manage the customer flow and queues in the customer facing environments. The queuing theory is the learning and understanding of the line formation and customer flow. Businesses were managing queues since long time ago, even before the technological revolution and internet. Earlier businesses were managing footfall by forming waiting lines which worked on first come first serve bases. Later on businesses started issuing token numbers manually in form of small paper piece or tags, which have greatly improved customer flow and allow businesses to serve customers in different priority groups, and also enable them to segregate customers on the bases of services they need. However, things have changed and the internet and IT technologies have evolved. Businesses then started deploying digital queue management systems. A digital queue management system is based on a software program and some hardware components. The modern digital queue management systems greatly improved the management abilities, control and performance of the queuing which also had a great impact on customer happiness and raise customer satisfaction.

Why Businesses should Deploy Queue Management Systems?

There are many reasons to deploy a queue management system. Every business who serves its customers at their offices, customer service centers or at their premises, need a mechanisms to manage footfall and ensure a frictionless customer journey. The customer journey is impacts customer happiness which is essential to attain customer loyalty and improve brand image. In this blog we will enlist key advantages of investing in a queue management system and how it benefits businesses.

Queue Management System Reduces Customer Wait Time

The customer wait time is the most crucial and significant factor in managing customer experience. Long wait time results in bad customer experience and unhappy customers. Only happy and satisfied customers will contribute to your business growth. Happy customers become loyal and loyal customers tend to be a good brand advocate who help you improve your brand image and attract more customers. On an average a 12 minutes wait time have least impact on customer happiness, more time added and your customers will become more unhappy and eventually they will become annoyed and angry which will not only ruin the customer experience but will also cause increase in customer churn and could badly impact your business’s reputation. A queue management system digitalize the queuing process and digitalization drives automation which can greatly improve efficiency and reduce customer wait time. It also help improving employee efficiency and eliminate common queuing problems which results in less wait time and better management. Less wait time means happy customers and happy customers mean repeated business which will help you grow and increase profitability.

Queue Management System Improves Customer Experience

Queue Management System not only reduce customer wait time but it is very capable of improving the entire customer experience. Usually customers are welcomed with a self-service interactive ticket dispensing kiosk which allow them to choose the service they need or sign-in and get a ticket number. The customers can wait comfortably in the designated areas or they can go out to spend the wait time as they want, this allow them to sign-up for virtual queues, hence the customers doesn’t need to stand in long physical waiting lines. Furthermore the wait time is also a complex phenomenon, there is one actual wait time and there is one perceived wait time. The perceived wait time is always higher than the actual, it is our brain who tricked us in believing that more time has passed than what have actually passed. The queue management system give customers more freedom and allow them to wait outside and keep them updated with regular alerts and notification such as SMS or WhatsApp, etc. The queue management system also have in-built announcement and customer calling system which keep customers distracted from waiting, it also have a digital signage which displays live queuing information and it also plays multimedia content or promotional material which keep customers distracted from the waiting time and help reducing their perceived wait time. These features significantly improve your customers’ waiting experience and raise their satisfaction.

Queue Management System Improves Employee Performance

The queue management systems also helps improving employee performance. It offers a comprehensive performance monitoring framework having multiple KPIs to monitor and evaluate employee performance. These KPIs help businesses to enhance their resource management strategies and are also very useful for the HR department. The HR can extract employee performance data to improve their training programs and take several HR decisions based on the employee performance data which help businesses improve their productivity in longer run. Furthermore the queue management system can automate several customer journey processes and digitalize several interactions which helps automating many tasks which are previously done by the service staff. An effective queue management system can significantly reduce the workload of the employee which results in better performance. When employee works under balanced workload their satisfaction rises which raise their morals and have long term impact on employee performance and also enhance the quality of their work. The queue management system can also automatically reroute the customers based on the current customer flow at each counter to minimize the customer wait time which also help balancing the workload and enhance employee performance.

Queue Management System Reduces Cost

A queue management system is a great companion for your business to optimize the operational cost while boosting the performance and productivity. As I have mentioned above a queue management system can greatly improve customer flow and minimize the burden of the staff which results in a productive environment and it ensures high quality services for the customers. Furthermore the queue management system automates several queuing processes. The digitalization and automation doesn’t require any staff assistance at most of the touchpoints which means the overall need of human resource decreases. Businesses can invest in queue management system and minimize the need of human resource which can significantly reduce the operational cost without effecting the productivity in fact the queue management system can greatly improve efficiency. The initial cost of the queue management system is also quite reasonable, as the technology used to build queue management systems are widely available. A queue management system consists of two parts, the software and hardware. Both software and hardware works independently and doesn’t require regular maintenance, which means the maintenance cost is also very low. The improved employee efficiency, decreased human resource need, and low-cost deployment of the system results in high ROI and help businesses minimize the per-service and overall operational cost.

Queue Management System Collects Business Intelligence Data

A queue management system is a digital tool which have a very powerful AI based software with smart algorithms and great capabilities of collecting business intelligence data. The business intelligence data includes customer behavioral data, their interaction at each touch point, system’s statistical and analytical data and various other insight which help businesses understand customer needs, demands, liking/disliking, market trends, staff performance and customer feedback. A digital queue management system also offers in-built analytical tools which help businesses extract actionable reports from the collected data. These reports can be included in the decision making process as well as these can be shared automatically as per set frequency. The management can easily analyze the performance of each branch using these reports and on top of that customized reports can also be generated as per the needs of the management. The staff performance data is very useful for the resource planning and management and the HR can also use this data for several HR decisions. Queue management system can also be used to collect valuable customer feedback data which can be collected using on-premises tablets, touch screen or interactive kiosks and the queue management system can also integrate multiple channels such as SMS, Emails, WhatsApp, mobile apps, websites and many more. The business intelligence data help businesses improve processes, reduce cost and identify the areas of improvement which increase profitability and productivity in the long run.

How Queue Management System Improves Business

When a business deploy a queue management system it equally benefits all relevant parties. Whether it is customers, service staff, managers or senior management/head office everyone get several benefits. Here is a quick overview of benefits a queue management system offer for different stakeholders:

Queue Management System Benefits for Customers

Customer will have better waiting experience
More freedom and convenience during wait time
Less wait time and satisfactory customer service
Better communication, real-time updates and alerts
Virtual queuing features and appointment booking facility

Queue Management System Benefits for Service Agents

Balanced workload and low pressure environment
Get help and simplify service delivery process
More control and better customer flow management
Better performance, higher employee satisfaction

Queue Management System Benefits for Managers

Digitalization and automation improve administration
Digital controls help managers effectively control the customer flow
Analytical and performance data help managers make good decisions
Automatic alerts and notifications keep managers up-to-date
Advanced features help implementing company policy

Queue Management System Benefits for Head-Office

Enable head-office to get real-time updates from all branches
Improve monitoring and control over all connected branches
Help head-office to collect data and make reports from all branches
Help head-office to remotely implement their policy over all or selected branches

Conclusion

For businesses it is extremely important to ensure their customers are getting satisfactory experience at all their branches and outlets. The customer satisfaction is extremely crucial for your business’s success. Happy and satisfied customers tend to be loyal to the brand and they also help building a positive image with their feedbacks, reviews, word of mouth, social media and other online endorsements. For any business who is offering on-premises services whether it is from retail, finance, banking, healthcare, education, or any other service-based industry even the government offices and service centers also require a proactive queue management strategy which is impossible without implementing a digital queue management system. In this blog we have covered the advantages of implementing a queue management system for your business and the benefits it offers for key players and stakeholders. If you want to learn more about the subject or if you want our help to design and customized and highly cost-effective queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: 8 Benefits of Using Digital Kiosks for Your Business

May 4, 2023

Key Reasons Why Queue Management Systems are Essential for Customer Loyalty?

Any business’s success can be measured by measuring the customer satisfaction and customer happiness. The customer satisfaction help gaining customers’ trust and make them loyal to the brand. The loyal customers always contribute most to the success of any business. According to several studies it is almost 5 to 25 times more expensive to acquire a new customer then selling to an existing customer. Imagine how much customer loyalty can reduce your marketing and communication cost. The loyal customers had already have experience with your business, their expectations are pretty clear, they are familiar with your business practices and methodologies, they are most likely to make multiple purchases directly from your business without ever reaching out to your competitors or doing any market research. It means if you have a huge pool of loyal customers, you are most likely to get repeated sales from them. When a business start establishing a loyal customer base it can sustain growth and move forward towards its broader vision.

The customer experience and customer satisfaction can be significantly improved by implementing modern queuing strategies such as implementing a modern digital queue management system at your customer-facing environments. When you will start treating your customers in a better way and when you start offering them more convenience and comfort, they will start liking you as a brand and eventually you can become their first-choice. That is how the customer satisfaction and customer happiness contributes to attaining customer loyalty. In this blog we will discuss how a queue management system help improving customer experience and contributes in increasing customer loyalty.

Queue Management System Reduces the Customer Wait Time

The customer wait time plays a crucial role in customer happiness and customer satisfaction. Whenever we imaging a customer service center, a public office, a government office, airports, shopping stores or any such place, the long lines and waiting queues are the common sighting at such places. Studies have shown that on an average a customer can wait from somewhere 9 to 12 minutes, and wait time any longer than that could start impacting customer’s experience and cause frustration, stress and unhappiness. The queue management system is a highly effective solution to that problem. It help streamlining the customer flow, manages queues and waiting line automatically, and the queue management system helps in improving the queuing strategy and method. A typical queue management system consists of a highly powerful AI (artificial intelligence) based smart software engine, coupled with several hardware devices, such as interactive self-service ticket dispensing kiosk, audio-visual announcement system and digital signage displays, etc.

The smart queue management software is capable of collecting and analyzing queuing data in real-time and the AI based smart algorithms enable it to take decisions on the bases of current queuing data, historical data, and system configurations. The biggest advantage of implementing a queue management system is that it completely remove the human factor from various touch points of customer journey and make it automatic which not only save time but also prevent several problems that are common in manual queuing. The customer interaction begins with customer being welcomed with an intuitive multi-lingual interactive self-service kiosk. Business can ask questions to categorize customers based on their needs, this will further improve the queuing process. Customers are given with printed ticket or digital ticket bearing their number/position in the queue. Then the customers are free to wait in the designated waiting areas and doesn’t need to stand in long waiting line. This feature can significantly improve customer experience. Furthermore the digital signage keep displaying the queuing information and it also plays multimedia content and other engaging content which keep customers distracted from the wait time.

The queue management system automatically puts customers in the appropriate queue and based on the footfall, current queuing status and various other factors it tries to put customers in the fast moving lines, and it also balance the workload of the service agent which further expedite the customer journey and reduce the wait time. With the manual queuing the wait time is higher, the customers have to wait in long boring waiting lines, which ruin their experience. However, with the digital queue management system all these problems are avoided which result in significant reduction in actual wait time. All those distractions caused by the multimedia content, frequent audio announcements and the real-time updating queuing data on the signage screens, keep your customers distracted from the wait time. This way the perceived wait time is also reduced. The perceived wait time and the actual wait time are the leading cause of customer unhappiness. A queue management system help reducing and optimizing the wait time and results in higher customer satisfaction and happiness which contributes to increasing customer loyalty.

Queue Management System Improves Employee Performance

The customer experience is a very delicate and sensitive matter, even very small looking things can have huge impact on it. Same is the case with the employee performance. The queue management system is a digital tool it can effectively track and monitor employee performance. The queue management system measures several performance metrics and KPIs. For example, how many customers are served by a service agent in a shift, what was the average time of service to each customer, how much time the service agent took for breaks, etc. All such information help management focus on the right directions to improve employee performance and identify the issues that may causing poor performance. Furthermore with the help of a digital queue management system businesses can avoid several problems. In the manual queues the service agents will also have to listen to customers’ complaints, they will have to solve disputes, sometimes customers showed up in wrong queues, then there are line jumpers and several other such problems which keep service agents distracted from their work. However, with the queue management system all these problems vanished and the service agents can easily focus on their primary tasks and also work under balanced workload which significantly improve their efficiency, performance and satisfaction. A happy service agent can serve your customer better and provide them a happy and satisfied experience.

Queue Management System Offers Virtual Queuing

The virtual queuing is not a new phenomenon, however, it got fame in past few years. The virtual queuing is basically the next step of the digital queuing. The virtual queue management system offers more integrated communication and convenience to the customers which results in much better experience and significantly reduced wait time. With the help of virtual queuing features the business can offer its customers multiple mobile communication channels and virtual tools to sign-up for the queue. For example, the customers can sign-up using their smartphones, online customer portal, business’s corporate website, online booking portal, SMS, Email, Call, QR Code and even via WhatsApp. All this help improving customer experience. Furthermore the queue management system can also communicate with the customers via SMS, online updates, smartphone applications, notification and alerts which keep providing necessary updates to the customers. The queue management system mobile application can even guide customers about het nearest and quickest service centers. This way the customers doesn’t even have to arrive to the service center to sign-up or stand in the waiting line, they are completely free to arrive only when their number is called. Hence the wait time can literally reduce to none. These features enhance customer experience, happy and satisfied customers are more likely to become a loyal customer.

Queue Management System Collects Valuable Queuing Data and Business Intelligence

The queuing data and the business intelligence is a great tool to analyze and improve your queuing strategy. A queue management system is a digital tool hence it can capture system usage and analytical data from each and every touch point of the customer journey. The queue management system can provide businesses with a wealth of knowledge and a better understanding to the customers’ behavior, their liking/disliking, market trends, customers’ expectations and needs. All this help businesses analyzing and identifying the flaws in their strategy and help them rectify those issues to ensure a better and improved customer experience. A queue management system can also collect customer feedback data. The direct customer feedback gives your customer confidence and help gaining their trust. As when the customers think that their say is important they become more attached to the business. Moreover the customer feedback can also be very helpful in improving several other process. All these features help enhancing customer experience and raise their satisfaction. Happy and satisfied customer become loyal to their favorite brand and help businesses grow and progress.

Conclusion

Businesses in Dubai and all around the UAE are more adoptive towards latest technologies and modern business practices. The country is highly developed and the general population is very tech savvy. Almost 99% of the population uses mobile phone and have access to the internet. In such a society businesses need to fulfill the high demands from the customers and on top of that the markets are highly competitive. In the past few years, the digital customer experience, the automation and adaptation of modern technologies and solution is on rise. The customer facing environments have also evolved a lot which made traditional manual queuing completely obsolete. A modern digital queue management system have become an essential for modern customer service centers. Businesses who have to deal with medium or large number of footfall can’t function without implementing a modern queue management solution. It has become so common that customers usually expect a digital ticketing system and modern queuing system whenever they visit a business or customer service center.

A queue management system significantly enhance customer experience, it offers them easy sign-up, it reduces their wait time and improves their waiting experience, it help maximizing the performance and productivity of the service agent, and it help improving service quality. All these improvements can significantly improve customer happiness and satisfaction. The customer satisfaction is a key to customer loyalty and the customer loyalty is crucial for a long term sustainable business success. In this blog we have discuss how a queue management system can help businesses attain customer loyalty, if you want to learn more about the subject or if you want our help to implement a bespoke queue management system for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How a Modern Queue Management System Increase Customer Satisfaction?

January 25, 2023January 25, 2023

The Benefits of Electronic Queuing System

For all customer facing environments the long waiting lines, crowd formation, and unexpected workload could be a great problem. Think of a customer, who visited a business, bank or a public office to avail an important service, there are long waiting lines, the customer will get confused about which line they should be in or whether their queue is moving or not and on top of that they have no clue of how long it could take them to reach to the service counter, even if there is a waiting area, that might be full too, and mostly during the peak hours some people might not find an appropriate space to sit comfortably, how frustrating it could be for a customer? The customers are always impatient, that doesn’t mean you should take this problem lightly, but the question is how much resources a business can spare for the queuing process. Surely appointing more employee for the task will help, but what about the cost? Obviously if you will hire more staff for the queuing the cost will rise. Apart from the cost, the quality is the most important aspect of the queuing process. The quality here means the customer experience and customer satisfaction. Adding more staff wouldn’t have huge impact on waiting time neither it could improve the customer experience much. That is why businesses need an electronic queuing system.

What is an Electronic Queuing System?

An electronic queuing system is a digital tool that is used to improve the queue management process. The queue management system or electronic queuing system is a technological solution based on hardware and software components. These components work together to provide a highly structure and very efficient framework for the queuing process. Businesses can have many different software and hardware components to meet their needs, however in a most basic queuing system these are the essential components:

Electronic Queuing System – Hardware

Ticket Dispensing Machine or Interactive Self-Service Ticket Dispensing Kiosk
Counter Plates where the counter numbers and the ticket number is displayed
Digital Signage Screens where the live queuing information are displayed
Audio Announcement System for customer calling (usually it is multilingual)

Electronic Queuing System – Software

Core Server Side Application which is hosted on a server or cloud
Agent Dashboard where the agents manage queues and customer calling
Administrative Dashboard where the management can access the backend of the system
Customer UI (user interface) where customers interact with the system for signup

These are the basic components that are essential to setup an electronic queuing system. However, there are penalty of more software and hardware add-on which can be used to offer more innovative features and help businesses to further improve the efficiency and efficacy of the queuing process.

What are the Benefits of an Electronic Queuing System?

A good quality high-performance electronic queuing system is a great tool to maximize the efficiency, performance and productivity of the customer facing environments which can significantly improve customer experience and help businesses attaining higher customer satisfaction. The electronic queuing system doesn’t only improve customer flow and organize your queues but it can offer a penalty of other benefits which are mostly less obvious. In this blog we will list the key benefits of electronic queuing system which can greatly help businesses improve their customer facing environments.

Benefits of Electronic Queuing System: 1. Reduce Wait Time

The customer wait time is a serious issue in queuing process. This is one of the most impactful factor which negatively impact your customer experience. Long waiting time cause frustration, stress and unhappiness. When a customer reached to a counter unhappy and stressed, it become significantly harder for the service agents to satisfy them. An electronic queuing system help reducing the customer wait time by improving the customer flow, organizing the queues, and improving the service agent’s performance. It completely automated the process, since customers knows that everything is computer-controlled they don’t have any doubts or concerns, they also get regular updates on the digital signage and via announcement system hence they know the queues are moving. Furthermore the electronic queuing system can also provide an estimated wait time on the bases of historic data and real-time inputs from the system. This also help reducing the stress and improve customer experience. The reduction in customer wait time also have huge impact on all other aspects of queuing process which also help maximizing customer satisfaction.

Benefits of Electronic Queuing System: 2. Offer Virtual Queuing

The virtual queuing is not a new phenomenon, however, the modern electronic queuing system offers a tons of features which can greatly improve customer experience and also the efficiency of the process. The virtual queuing allow customers to sign-up for the virtual queues remotely. This means that the electronic queuing system integrates multiple digital channels which allow customer and visitors to interact with the system such as Email, SMS, Online Customer Portals, Corporate Website, WhatsApp, Queue Management System Mobile Applications, QR Code, etc. These features will allow customers and visitors to sign-up for the queue without being physically present at the business premises. Furthermore the customers are also provided with an estimated wait time, which is usually 96% accurate and calculated by the AI (artificial intelligence) based smart algorithms on the bases of historic data, current customer flow and employee efficiency.Moreover the system also keep updating customers and sending to them alerts and notifications. This help reducing the wait time to literally none and raise customer satisfaction.

Benefits of Electronic Queuing System: 3. Improve Service Quality

There are multiple factor that are improved by an electronic queuing system which help improving the service quality. For example, the employee who don’t have to worry about customer queries, complaints or visibly large number of people in waiting line, are tend to perform better. As they can focus on the primary tasks without any worry or interruption. Furthermore when the customers are provided with excellent waiting experience and short waiting time they tend to arrive at counters in a more calm mental state which help both employees and customers to quickly resolve issues and it also raise the tolerance and understanding of the customers and help improving their experience, consequently the service quality get improved. A good customer-agent interaction also help improving the service quality and customer satisfaction. An electronic queuing system can also collect important information about the customers and provide it to the agents even before they arrive at the counter, which also help service agents to deliver a bit more personalized customer experience. All such factors help improving the service quality and customer satisfaction.

Benefits of Electronic Queuing System: 4. Higher Employee Satisfaction

Employee satisfaction plays a crucial role in service quality and customer happiness. Happy and satisfied employees tend to perform well and deliver quality work. No employee will be happy to deal with frustrated, anxious and annoyed customers, this will decrease their morale which will eventually reduce their productivity and efficiency. An electronic queuing system help solving this problem, it enhances customer experience at all touch points, reduce customer wait time, and with the virtual queuing it offers a highly satisfactory customer experience. Furthermore the employees start getting tired and stressed under heavy workload. Especially in manual queuing environment the employees with have to deal with several other problems which are not part of their job, thence their focus on primary tasks reduced. However, the electronic queuing system help eliminating all those problems and factors that distract employees and it also help reducing employee workload by automatically routing customers to other counters with shorter queues to balance the workload which can significantly improve employee happiness and satisfaction.

Benefits of Electronic Queuing System: 5. Attain Customer Loyalty

The customer wait time and experience are the two main reasons of higher customer churn which means the customer who enter to your premises but left without making a transaction. The customer churn is almost opposite to customer loyalty. Reducing the customer wait time might look just a small thing, but it has significant impact on everything. Reducing the customer time to a few minutes could have huge impact on customer happiness. Studies have revealed that on an average a customer can wait for up to 9 minutes, after that every second will add to their unhappiness and frustration. This time differs from industry to industry but reducing just a few minutes in wait time could make a huge difference. The virtual queuing is a great tool to drastically reduce the wait time. Furthermore the automation, welcoming interaction with the self-service kiosk, the information displaying on the digital signage, the audio announcements, the mobile notification and quicker service delivery all contribute to customer satisfaction. Satisfied customers are tend to be more loyal to the brand. The customer loyalty is considered to be the foundation of growth, development and progress. That is why it is important to increase customer loyalty but offering them best experience and high quality service.

Benefits of Electronic Queuing System: 6. Improve Employee Performance

Performance management is strategically very important business function. Businesses are proactively monitoring, measuring and improving their performance. For that they have adopted various methods and practices. Most of the modern performance management methods are heavily relying on collecting in-depth performance data and developing highly accurate monitoring mechanisms. An electronic queuing system is a highly efficient digital tool which is built on smart software engine and autonomous algorithms to drive efficiency and productivity. It can provide a wealth of business intelligence data, the employee performance management data is one of the key component of its data collection function. It can provide various employee KPIs which can directly be fed to a third-party performance management system or managers can utilize the in-built analytical tools to evaluate the performance of individual employee, teams and the entire branch. It can accurately calculate the average number of customers served in a single shift, the average service delivery time for each individual service, the active and inactive time, the time spend on pre and post service tasks, etc. and much more which help management evaluate the employee performance and take informed decision related to HR, employee development and training, etc. This performance data help management to improve employee performance in long term.

Benefits of Electronic Queuing System: 7. Collect Business Intelligence Data

The modern day businesses heavily rely on IT (information technology) and the data is the lifeblood of the digital technologies. Businesses in Dubai and all around the UAE have transformed the marketplace by implementing high-tech solutions and utilizing digital platforms. Studies have revealed the businesses who based their strategies and planning upon real data instead of speculation and guess work are tend to be more productive and successful. That is why it is crucial to collect business intelligence data. The electronic queuing system can collect a variety of statistical and system usage data along with employee performance data. It also help management understand various trends and customer behavior which help them make informed decision. The management can also perform various analysis using in-built analytical tools to produce actionable reports which can be used in decision making and strategy building processes. It will also help management to evaluate their strategies and polices on the bases of the data and provide them features to compare the performance of different branches. This data help management understand customers, flaws in their process, and it highlight the areas of improvement. That is why the business intelligence data is crucial for a business.

Benefits of Electronic Queuing System: 8. Reduce the Operational Cost

The electronic queuing system is not only effective in enhancing the customer experience and raising their satisfaction but it can significantly reduce the operation cost of a service center. The manual queue management is very inefficient, it require businesses to put a lot of resources which is expensive, it is not only appoint employees, it is the hiring cost, the continuous salaries, and other employee retention expenses and on top of that despite investing huge financial and human resources the manual queuing process still remains inefficient and ineffective. That is why businesses are rapidly adopting to electronic queuing systems. An electronic queuing system can reduce the need of human resources, as the entire customer journey is managed fully autonomously. It is this automation and ability to monitor performance and evaluate the key factors of the process which makes electronic queuing systems the best companion of modern businesses and a best tool to branch digitalization. In small and medium sized customer service centers an electronic queuing system can reduce the need of employee to up to 60%, which is huge, and in larger service centers it can even reduce it further. Above all the electronic queuing system is a one-time investment there is no reoccurring cost and its maintenance requirements are near to none with a longer lifecycle which significantly increase its ROI and help reducing the operational cost.

See More: How to Avoid Long Queues at Your Events

Conclusion

The least thing a customer want when they visit a public office, customer service center or a business is the long queues and crowded waiting areas. No one likes waiting, everyone wants to get everything done quickly so they can move to the next thing. Whether it is a visit to a service center, or a bank or a public office, it is always out of routine, people have to stuff it into their daily schedules that is why everyone wants to get it done very quickly. The waiting is one aspect of customer experience there are several other things that impact customer happiness. Every business wants its customers to be happy and satisfied, because the satisfied customers are tend to be more loyal and the customer loyalty is the foundation of long-term success. An electronic queuing system not only help reducing the customer wait time, but it also help improving their waiting experience, communication and it increases their engagement. Furthermore it also help improving employee satisfaction and their performance which results in better customer experience and high-quality services. The service quality and customer experience will determine the level of their happiness. An electronic queuing system is very cost-efficient solution and it also help significantly reduce the operation cost of the service center.

The electronic queuing system can provide a great wealth or valuable business intelligence data which help businesses improve employee performance and service quality, it also help them identify the areas of improvement and help them to gradually improve their policies, strategies and processes. In this blog we have covered the key advantages of deploying an electronic queue management system in your customer facing environment. If you want to learn more about the subject or if you want our help to design a tailor-made electronic queuing system exclusively for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How Customer Experience Help Boosting Website Conversions?

December 9, 2020

5 Paramount Needs of Queue Management System for Schools and Colleges

In this blog, we will discuss 5 paramount needs of a queue management system for schools, colleges and educational institutions. The management at the educational sector most often neglect the digital queue management systems at their premises which usually results in unorganized long queues with a lot of complaints. But as the student enrollment department, student affairs and internal management offices occasionally got large crowds so they most often don’t collect data of the customer flow in these departments. Apart from that, there are so many reasons that the management at educational institutions don’t invest in the queue management systems.

Here are the 5 paramount need of a queue management system for schools and colleges:

1. Customer Flow Management at Student Enrollment Offices

At student enrollment offices usually, a large crowd could be formed due to short deadlines, or most people do enrollment a few days prior to the last day. Which could cause long queues, with unmanaged students waiting in the lines. The staff is usually not enough to handle such a large amount of visitors, so mismanagement of the customer flow is inevitable. A smart digital queue management system can easily solve this problem.

2. Queue Management System Improves Brand Image

A proper customer flow management with an efficient queue management system can not only help the staff to manage large crowd but it also improves the brand image among the customers/visitors and students. Especially at admission offices, receptions, and admin offices where students, new candidates, parents, teachers, and visitors most often interact with the school or college, having a proper queue management system could help you improve your image and impression.

3. Queue Management System Improves Customer Experience

Students and parents who are coming for new admissions are usually visiting multiple schools/colleges or institutes to choose best for themselves and their children. So whenever they are visiting an institute they start comparing each and everything they have interacted with. If they notice a large unmanaged or the poorly managed crowd at the office, they will immediately get a negative impression, this could also impact their final decision. Of course, there are a lot much that people consider while making such decisions but such things could also have a huge impact.

4. Queue Management System Saves Time

The queue management system can save a lot of time by reducing service delivery and wait time. Having a queuing solution in student affairs, admission offices, admin offices, and other internal departments could save a lot of valuable time for both the students and the teachers. As in schools and colleges, the classes schedules and other activities’ schedules are very tight, usually back to back with a short break after a few hours, this means that the students specifically have very limited time to visit internal departments for their regular tasks. As those tasks often have a deadline, so the students, mostly skip their classes to attend to such matters. Which is very bad for their education. This is why a queue management system could help reduce or completely eliminate such issues, and could save a lot of time.

5. Queue Management System Provides Statistical Data and Insight

No matter whatever industry you belonged to, if you are using a good queue management system it will collect vital data for your business and provide you with a detailed insight of all your services, customer behaviour, customer journey, staff efficiency and much more. In case of educational institutions such as schools, colleges, universities, and other institutes, the statistical data which provides insight of customer journey, service delivery time, wait time, staff performance and visitor traffic could be really helpful in future planning and decision making to improve the overall service delivery mechanisms.

Conclusion

These are the 5 paramount needs of a queue management system for schools and colleges. Obviously, a queue management system has so many benefits and can help the management in understanding the current service delivery mechanisms and customer journey. This helps them to take decisions to improve various processes and overall the brand image. The brand image can directly impact your business in both positive and negative ways. Especially in Dubai and other Emirates of UAE where the competition is very high and the general population is very well educated, your brand image could make or break your business over the night. Having satisfied customers means more business. And a queue management system, if installed correctly in all required places, could give you a competitive edge you can never even imagined before. It is always wise to contact a professional queue management system solution provider in Dubai, UAE such as RSI Concepts. You can get in touch with our consultant via our Contact Us Page.

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