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RSI Concepts has provided 360 Degree Tablet Kiosk Stands to Americana Computers for Adnoc

RSI Concepts has supplied 360 Degree Rotatable elegant iPad/Android tablet kiosk stands to Americana Computers for their prestigious client, Adnoc. If you are living in UAE you must be familiar with the name Adnoc, they are serving the national interests of the country since past 46 years and have helped the government in transforming the economic growth by managing the hydrocarbon value chain on the behalf of Abu Dhabi government. The Adnoc is considered to be the pioneer of the modern-day hydrocarbon value chain and the energy market by introducing and integrating modern technologies and innovations throughout the organization.

Americana Computer System is a leading name in system integration and information technology solutions. Mainly dealing in Networks, Mobile Computing, Client-Server Applications, System Integration and value-added management for hardware and software systems. Americana Computer System has established a respectable name in the market in providing server management and desktop software solutions, security systems & Solutions, AMCs, and various other enterprise-level solution. Along with all technological strength the Americana Computer System has also partnered with well-known international IT brands such as HP, Dell, IBM, etc.

RSI Concepts was requested to supply Americana Computer System with elegant, high-end iPad/Android tablet kiosk stands with adjustable 360-degree frames. The iPad/Android tablet kiosk stands were meant to be delivered to the Adnoc for one of their projects. In total 90 stands were delivered. RSI Concepts was one of the several suppliers who has submitted the tender for this project and we have won the bid because of our market reputation and the quality products that we have delivered to several national and international brands in the country.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed, who was the manager in charge of this project:

“The quality, finishing and the functionality of the 360 degrees rotatable iPad/Android tablet kiosk stands has to be unmatchable. The team from Americano Computers is highly professional and cooperated with us to the maximum extent possible. The delivery was done on time with satisfactory feedback from the Adnoc.”

At RSI Concepts we always focus on quality work and timely deliveries, which is the reason we have earned a reputation in the market that lead us to score hundreds of landmark projects throughout our journey. We are always more attentive towards minutes details and the final outcome. Especially in such projects where the customer’s reputation is on stake. We are aiming to maintain long term relations with our customers by offering them quality work at competitive costs.

Check this out: Directorate of Islamic Affairs Sharjah Acquired RSI Concepts for HR Self-service Kiosk Solution

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Customer Feedback System for SEWA (Sharjah Electricity & Water Authority)

Customer Feedback Kiosk
Customer Feedback Kiosk for Sewa

To fully achieve the authority’s goal of giving satisfaction and happiness to its customers, Sharjah Electricity & Water Authority (SEWA) has installed a newly Customer Feedback System on its 13 branches – provided by the RSI Concepts. This has been another highlight for the authority as it showcased timely and advanced technology they could offer to elevate customer experience at a maximum level. The effort and determination of Sharjah Water & Electricity Authority to connect effectively on the users/customers becomes highly visible.

Features & Benefits of Customer Feedback System:

The Customer Feedback System is designed for convenient use. It is placed in different strategic locations where people can easily input their feedback. Convenient as it suggest, because customers can give feedback while waiting on their queue or even be accessed by a customer passing by. There is no need to use a keyboard or mouse because of the touch screen feature of Kiosk. It will require a little time and soft taps and you are done. Also, submitting customer feedback can be been made simpler through a mobile app still connected on the feedback system of customers. Whether the customers are satisfied on the services rendered on them, it ensures that all feedback, recommendations and suggestions received by the authority are accurate and reliable – as well as from the customers themselves. It is also less distracting because people could focus and think properly on what they should type because nobody is waiting and watching them. Through this modernize system, productivity becomes higher in a way that they can easily identify problems such as the things they should improve and things needed to be changed thus, giving faster solution for better service. It will also help SEWA to monitor the internal process on the actual scenario as the customers could give honest reviews and observation. Furthermore, it gives less hassle for the company and the customer because it is easy to implement and use.
Customer feedback is one of the factors that affect a specific company because that is where the management could obtain the perception and thoughts of the people. Through the installation of this Feedback system from customers, SEWA can easily fulfill their promise on becoming timely and responsive, accurate and consistent, accessible and convenient, friendly and courteous, and socially-engaged. That is how determined they are in giving smiles on the faces of their customers. Moreover, its result will not only cater customer satisfaction but also the development and growth of the authority in the long term. Knowing what the customer thinks and giving what the customer needs will create a loyal and lasting customer relationship.

Happiness Indicator and Customer Feedback System:

UAE Government has launched a number of programs to bring the country in the top 5 happiest countries in the world by 2021. SEWA has contributed to the cause by launching happiness indicator for customers through customer feedback system in 13 of their branches initially, an initiative launched in Dubai and other emirates by the government of UAE.