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Virgin Megastore Feedback of Customers

Virgin-Megastore-Feedback-of-Customers

The Virgin Megastore has commissioned a high-tech Customer Feedback System Kiosk which was built by RSI Concepts. Virgin Megastore is a well-known global brand operating in the UAE providing a unique shopping experience. The Virgin Megastore is a part of the Virgin group which is considered an investment Mughal in multitude of businesses worldwide, having millions and millions of customers across the continents.

The Virgin brands are well-known to prove their superiority in their businesses by providing the best customer experience and customer-friendly services. This organization is built on strong values and tradition of caring and valuing of their customers. All that revolves around the methods and practices of efficiently and effectively taking the feedbacks from their customers. RSI Concepts has proven to be the sole vendor to build the kiosk for the Virgin Megastore Customer Feedback.

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Queue Management System and Artificial Intelligence

The kiosks we built for the Virgin Megastore was designed to serve on various locations within the store. The customer can give their feedback about their experience in the mall.The kiosk itself is very sleek and user-friendly – and it can be easily moved across the premises. From the technical point of view the customer feedback kiosk can have an iPad running the survey application or any other application in it to serve the purpose. Basically it is a general purpose kiosk and can be used for multiple purposes.

RSI Concepts did the custom branding for The Virgin Megamall Customer Feedback System. The kiosk can be reused and rebranded for various other projects, if needed. The project was led by our Sales and Marketing manager, Ms. MaheenWaheed. Here is what she said when I asked her about this project:

“Dealing with the Virgin Megastore management was a very wonderful experience.The team includes highly skilled professionals with exceptionally positive behavior and attitude. We did the branding and production relatively quickly, thanks to the both teams. Although the deadline was a bit challenging but due to our efficient production department, we met the deadlines on as expected.”

This is another success story for Kiosk machines from RSI Concepts team. Thanks to our in-house engineers that the task was done efficiently in a timely manner without having any hustle or repetitions. The client was delighted to deal with us and we are also looking forward for more collaborations with the Virgin Megastore in coming future.

Checkout: Customer Feedback System

 

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Kiosk for Queue System – Aster Clinic

RSI Concepts is honoured to supply Kiosk Machines for Queue System to brand Aster in the healthcare industry.

Aster Clinics is part of Aster DM Healthcare, a well-known and famous healthcare service provider in GCC. Widespread and easily accessible 101 clinics and 19 hospitals all over the world – Aster DM healthcare service provider is a pioneer in the industry serving millions of happy customers.

Kiosk-Machine-for-Queue-System-Aster-Clinic

To serve the customers more efficiently and precisely – the brand has decided to facilitate the visitors with a queue management system. The primary device used in a queue management system is token machines or ticket printers to issue token or numbers to the customer so that they can wait in the queue for their turn. Aster has sourced Queue System ticket printer from RSI Concepts.

We specialize in a leading Queue Management System known as RSI Queue – having robust hardware and efficient software. Our hardware consists of Ticket Dispenser, Counter Screens, Customer Feedback Screens, Waiting for screens and Sound system. Aster has acquired ticket dispenser machines from RSI Concepts for this project and will have integrated software to facilitate gigantic footfall of customers in clinics and hospitals throughout the United Arab Emirates.

Fabricated in metal with spray paint, the queue machine is a beautiful device to attract customers and fulfil the interior design requirements of the premises. The signage on the ticket dispenser tells the customer to use device upon their entry.

The ticket dispenser is equipped with a thermal printer which can print on 80mm paper in width – having the capability of printing images and logos without ink cost is the most efficient printing mechanism that can accommodate loads of prints every day. The ticket dispenser of the queue system is also equipped with a built-in motherboard, a fast processor and a RAM to support the software functionality in a quick and fast manner.

The 15 inches capacitive touch screen of the ticket dispenser is fast and quick in response with a touch of the customer to quickly load the menus and options as required by the software functionality and features.

The entire Aster DM healthcare group will gradually implement Queue System in all the fronts where customers’ presence is expected – to facilitate them with the optimum customer journey and experience.

Checkout: Queue Management System for Union Coop

 

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Customer Feedback System

Broccoli Pizza and Pasta are a successful and growing company started in 2011 as a self-regulating Italian restaurant based in Dubai, United Arab Emirates. They are specialized to in pizzas, pastas, lasagna, soups and salads. Original Italian Pizza is one of the signature items on the menu. Broccoli plans to expand to 300 locations across the Middle East and North Africa, Asia and Europe. As a brand Broccoli continues and promises to become the leading pizza franchises all over the world.

Customer Feedback System

In order to achieve their long term goals, the company strives to improve and provide better quality to its customers. Feedback from customers is binding to the progress of any business and Broccoli has recently purchased a customer feedback system along with digital signage to promote business and get customers feedback.

Such a Customer Feedback System can capture customer experience response by answering some basic questions about the products and services offered – in this case, the feedback regarding the menu items, food quality, ambience and other related information. On the bases of the feedback provided by customers, the management may take the necessary steps required for improvement or otherwise. In order to get a better understanding of the customer, the customer feed system helps the Restaurants owners. The ones want to be winners – they have to go out of their way to provide exceptional service, quality of food and positive experiences which increases customer loyalty and Customer Feedback.

Digital Signage was another aspect of this project where Broccoli conveyed branding through the devices. A fresh and vibrant design of the device with meaningful branding helps the customer to understand the reason for the devices and attracts the customers to adopt the survey. The device has two different areas to show the signage – One on the top of the device where the customer gets attracted quickly with information regarding what the kiosk is for and second the company branding on the device itself to give the kiosk a look and feel as required by the brand and the ambience.

Such a kiosk is used in restaurants can have another functionality of showing new promotions and dishes other the customer feedback. Before attempting the survey the idle screen can promote such offers and new menu items.

RSI Concepts – as a pilot project has provided Digital Signage and Customer Feedback System to 5 different branches of Broccoli Pizza and Pasta. Products such as Digital Signage Dubai, iPad Kiosks, Kiosk Machines and tablet kiosks are vibrant products for restaurants and other similar businesses where direct customer interaction is inevitable.

Mrs. Mahyne Project Manager at RSI Concepts commented “We are honored to be associated with Broccoli Pizza & Pasta for tablet kiosk to be used for Customer Feedback. This is the first step in the long term relationship with the brand and we are devoted to facilitating in all possible means”

RSI Concepts specialized in Digital Signage Dubai, Customer Experience, Queue Management System, Customer Feedback System, Software Development and Digital Marketing in Dubai.

Checkout: Virgin Megastore Feedback of Customers