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5 Features of Queue Management System

The technology has drastically improved our lifestyle as well as the businesses and enterprises over the past two decades. The queue management systems are not anything new to the market but as the technological advancements have completely changed the landscape of the queue management system market, there have to be certain changes which became necessary in order to maintain a balance. In this blog, we will discuss 5 features of a queue management system which will not cost you much but in return, such features can provide priceless value to the system and they can make a big difference in the overall effectiveness of a queue management system.

5-Features-of-Queue-Management-System

1. Customization Capabilities and Control Console

Customization-Capabilities-and-Control-Console

The customization capabilities and control console are very important for the effective management of the queue management system. Because this is where the business’s management will interact with the system and will collect valuable statistical data. Thus the control console should be able to allow a certain level of customization in the operation of the queue management system’s overall operations. The control console should also be able to allow the management to automate various steps and processes to manage the customer flow effectively this also reduces the workload of the staff and the agents and let them focus more on the service delivery.

2. Personalized Visit Details

Personalized-Visit-Details

Personalized visit details data could really make a difference if used wisely by the communication department. There are only a very few organizations who have implemented it in Dubai, UAE. Most of the time businesses and organizations do not care much about collecting personalized visit details data or linking it with their queue management system. The personalized customer visit details such as a number of visits, preferred timings to visit, services availed, service delivery time, customer feedback and much more could help the communication department to further improve customer experience.

3. Reporting and Data Export Modules

Reporting-and-Data-Export-Modules

Modern days digital queue management systems are not only used for managing the customer flow. But these systems can provide a valuable data insight which can be utilized to improve customer flow as well as the customer experience and satisfaction. The export facility is also important, standard reports, customized reports and the system data should be available to export in easy to use digital formats. The summary and management reports could help management in the decision-making process. So the reporting and data export modules should be designed with extreme care.

4. Integration and APIs Compatibility

Integration-and-APIs-Compatibility

Most of the time the organizations and businesses require to integrate the usage data, statistical data and the reports of their queue management system with their existing enterprise solution or ERP. Which is why the integration and APIs compatibility for a queue management system is very important so that the system can easily be synchronized with the main information centre. The synchronization can work in both ways, for the queue management system the sign-up, logins and personalized details of the visitors can be validated through the main data bank of the organization. On the other hand, the queue management system data such as reports, usage stats and other data should be linked with the main information centre as well.

5. Virtual Queuing Modules

Virtual-Queuing-Modules

The virtual queuing is gaining a lot of popularity in Dubai, UAE and all across the world. It provides so many useful facilities for the customers and it is also helpful for the management. The virtual queuing includes remote sign-ups, smartphone compatibility, QR code logins, e-tokens, notifications, and much more. This also enables customers to choose the time of their convenience. With real-time status updates and other relevant information, the customer feels more connected and can have a more personalized experience. Moreover, customer feedback can also be connected through multiple platforms to help the management in the collection of user feedback data.

Read also: Paperless Queue Management System

Conclusion

Queue Management Systems these days are not only handling the customer flow but they are also providing deep insight of the customer’s and agent’s behaviour, the effectiveness of the service, useful reports and analytical data which can help the management in decision making and much more. In this article we have discussed top 5 features a queue management system must have these days, the objective was to set a minimum standard for a modern queue management system.

The technology is evolving on a very rapid pace, more and more system integrations and the concept of ‘one solution for all’ is gaining popularity due to its effectiveness, reliability, and simplicity. The smartphones are providing convenience and comfort in almost all industries. The general population is relying on smartphones for literally everything, this is the reason more smartphone-based solutions are introduced on daily bases in the service industry. A modern queue management system should be able to work in synchronization with other technologies and general trends. Because what customers and visitors are doing or seeing on daily bases they automatically expect similar kind of solutions and familiarity when they are visiting any branch or office to avail any service.

Check this out: Rental of Queue Management System for upcoming Sharjah Book Fair 2020

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Future of Queue Management System in Dubai

Future of Queue Management System in Dubai is very promising. As the use of smartphones and mobile technologies is very common so does the IT services and solutions providers in Dubai, UAE such as RSI Concepts are focusing more on smartphone innovations and usage of mobile technologies to improve our products and services. Reaching out your customers is always difficult and very important for businesses, success lies in reaching out your prospects and customer wherever they are and provide them more reliable, easy-to-access services with ease and convenience.

Future-of-Queue-Management-System-in-Dubai

The Queue Management System not only reduce the waiting time for the customers but it also improves the service delivery and creates an impactful image of the business on the customers. There are so many different parts and technologies combined to form a queue management system. As the technology is getting better and the software is getting smarter the queue management systems are also getting more reliable, effective and useful. The queue management system not only manages the queues and customer flow but also provide intelligent insight into the service delivery mechanisms and performance of the systems, people involved in the service delivery process.

Introduction of smart applications, mobile phone compatibility and online services are also making the modern queue management system more effective. Businesses in Dubai, UAE are switching to queue management systems and not only that but businesses are very interested in the statistical and analytical data of the QMS which helps them improve their services and also provide sufficient info for the decision making.

Our Queue Management System came with intelligent software. The QMS software features a powerful analytical engine to compile and compare statistical data and generate reports. Such reports help the higher management to understand the service delivery process, agents’ performance and much more. The Queue Management System can be implemented on several branches hence can be monitored and controlled through the local branch itself as well as through the head office. There are so many other integrations and upgrades that can be made to our Queue Management System in future to improve the usability and effectiveness.

At RSI we believe that every individual is different, so does every organization and or customer is too. So, we always provide fully customized QMS solution. Our customized queue management systems are built for specific requirements and needs of our customers. This not only reduces the implementation cost by eliminating useless options/accessories from the system but it also improves the user experience and customer journey. The capability of online offering so many advantages such as real-time monitoring along with branch and agent level live updates. The online QMS is also enabled with mobile phone applications connectivity and remote sign-up for the queues along with real-time additional information and data for the visitors to let them plan their visit.

Obviously the ease, comfort and happiness that queue management system offers are impossible to attain without them. Not only that but the statistical/analytical data and reporting offered by an electronic queue management system helps a lot to understand the customer behaviour and it also helps businesses understand their performance. Hence business can rely on the QMS data feeds to further improve their service delivery mechanisms which result in happy customers.

Checkout: 7 important features of Property Management System – Dubai

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Features of an efficient Queue Management System

Features-of-efficient-Queue-Management-System

Any professional environment which faces customers needs to have a good Queue Management System in place. An effective Queuing System has quite a few obvious benefits and qualities. Let us have a look at what makes a successful Q management system –

The wait times are properly managed – A waiting line involves just that – ‘waiting”. Customers are most of the time willing to wait for certain things. While for other things they are not. A good queue management system has proper built-in management. Whether you use a manual counting process or whether you use an analytics technology related to footfall that monitors the customer wait and arrival times; a good queuing system would very rarely let a wait time go out of the acceptable range.

How the Queue Management System improves customer experience?

Customer experience is always most important – We all hate waiting even though it is very much part and parcel of our lives. Though come to think of it, more than the waiting, it is the experience while you wait that makes for a positive or negative experience. Hence a good queue management design is one which puts the customer’s experience first. It plays a very important part in the psychological workings of queuing. A good system in place would have the quality to address whatever issue matters to customers while they are taking time out and waiting.

Being fair – It is quite obvious and natural that long waits can cause a person to be irritated and annoyed. Hence, a good queue management system will follow the golden rule of fairness. This being said, there could be exceptions. Like in a doctor’s clinic, depending on emergencies or different treatment conditions, a particular patient might be seen while others have been waiting already. However, the reason for serving another customer needs to be communicated to the others clearly. In some places, where multiple lines are meant for same kind of services; a single queue might solve client frustrations as they know it is a purely first come and first serve policy in place.

Strong foundation – In a good Q management system the formation and structure of the queue in itself is well structured and planned and thus can hold the flow and ebb of customers. This means that the Queue management system design considers every little detail – like how wide should the line be so that shopping carts can be accommodated, how short or long are the lines during various times of the day, is the entrance and exit convenient, is it an easy system to follow and so on.

Transparent information – Whether it is for customers, or for the staff, the wait time is informative and transparent. When the customers are already aware of how long they would be required to wait, they would be less irritated or anxious about it. In the similar manner when the staff and management are aware of the wait times, they are able to meet the problem ahead of time and can solve it before the long wait spoils the customer’s experience.

Hence it can be said that it is waiting lines that can make a business successful or break it. A good queue management system pays attention to this problem and is designed in such a way that it keeps the timing to a minimum.

Checkout: Can a Queue Management System Improve Customer Experience?