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Tailor Made Queue Management System Dubai, UAE

Most of the businesses and organizations are seeking a tailor-made queue management system solution in Dubai, UAE. The main reason is the customizations of the system as per their specific needs, and integration with other systems. Another reason for businesses seeking a tailor-made QMS solution rather than any ready-made queuing solution is the return over their investments, which are far better than a standard rigid QMS Solution. As the customized queuing solutions are being designed specifically to meet certain needs of the customers, they feel more comfortable working at a tailor-made queue management system with only whatever features they need. No more extra fancy stuff in the control panel which could be confusing for the management as well as for the servers and agents. No more bill for the hardware and software modules that you will never go to use. The overall simplicity and cost-effectiveness are the key features of any tailor-made queue management system.

Tailor-Made-Queue-Management-System-Dubai

Tailor-Made Queue Management System VS Ready-made Queue Management System

Here are a short comparison of the tailor-made and standard QMS solutions:[Note: Infographics with icons will look better if you have time]

Tailor-Made Queue Management SystemReady-made Queue Management System
Cost-effectiveStandard Price Plans
Very personalized solutionGeneral Purpose Solution
Simple Control ConsoleComplex Control Console
Customized Hardware DesignStandard Hardware Design
Totally in-line with your specific needMayor may not be in-line with your specific needs

The basic idea of going for a customized or tailor-made queue management system is to achieve the maximum output with minimum expense. As every business has its very own organizational structure and standards, which should resonate with all of their services and products. In simple words, every business has a unique brand identity, thus requires a QMS solution which completely synchronizes with their culture, structure and business models. These days the queuing systems are not only limited to customer flow but they can heavily impact your brand identity and brand image, so your queue management system should be custom designed to work in harmony with your business model, culture and brand identity to achieve better customer experiences and customer satisfaction.

Best Queue Management System Types

Here are some of the standard queue management system types with their different features and utilities. These queuing systems are developed on the bases of requirements, services and sub-set of services, physical infrastructure, business models and expected customers/visitors quantity.

  1. Linear Queuing
  2. Mobile Compatible Virtual Queue Management System
  3. Online Appointment/Reservation Enabled QMS
  4. Managed/Un-Managed Traditional Queuing
  5. Self-servicing Queue Management Systems
  6. VIP Queuing Management System (Mostly included in other types as a dedicated module)

These are general classifications of queue management systems. But we can also classify them on the bases of industry, such as, for hospitals, banks, airports, HR Department, customer service centres, retail sector, etc. As all of the industries have their own slightly different service delivery and business models so the queue management systems can also be classified by their application and industry. There are so many classifications that lie in between the above-mentioned types and their sub-sets, but in general, these are the major types of queue management systems.

Basic System Components of a Queue Management System

Although there are so many software and hardware features that can be added but in general here are the basic system components of a queue management system:

  1. Queue Management Server/Software Application
  2. Ticket Dispensing Unit (kiosks, Floor Stands, Wall Mounts, etc)
  3. Digital Signage or Customer Routing Display Units
  4. Routing Signs and Digital Signs
  5. Counter Name Plates, LED/LCD Displays
  6. Audio Announcement Sound System

Above all are the basic components required to build any standard type of a queue management system. There are so many other software and hardware accessories that can be added in the queuing system to provide more operational strength. It also depends upon the application, each industry has their different business model hence the basic requirements are also different. But overall the system ingredients will remain the same as the above.

Conclusion

As the tailor-made queue management systems are proven to be superior to implementing a general-purpose queuing solution. So, before opting for any type of queue management solution you must consider basic classifications, system components and your objectives in mind before making the decision of opting for a tailor-made or a ready-made QMS solution. As per various studies and customer’s reviews, we have concluded that a tailor-made queue management system can always provide more operational strength with less cost and more reliability. An efficient queue management system not only helps organizations improve the customer experience and customer journey but it also helps them increasing sales and establishing their brand identity more effectively.

Check this out: Important Hardware Components of a Queue Management System

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Important Hardware Components of a Queue Management System

In this blog, we will discuss the important hardware components of a queue management system which are required to manage the customer flow effectively and efficiently to improve the customer journey. There are so many hardware components that can be added to a queue management system as accessories or add-ons to maximize efficiency. It also depends upon the requirements of the client and the nature of the operations they are performing at their branch/office. The queue management system is essential in building up your business reputation, keeping the visitors/customers happy and reducing the workload of the staff and agents to keep them in high spirits. Overall these all factors contribute to your business’s success.
Important-Hardware-Components-of-a-Queue-Management-System

Before I step into describing the various hardware component I would also like to give a short introduction of the types or classifications of the queue management.

Fundamental Types and Classifications of the Queue Management

Fundamental-Types-and-Classifications-of-the-Queue-Management

These classifications define the services and the overall operation. On the bases of that we determine which hardware components should be included in a particular queue management system solution:

Single Phase Single Channel

Single Phase Single Channel means there is only one agent/counter who will deliver the full service to a single visitor/customer.

Multi-Phase Single Channel

Multi-Phase Single Channel means there are multiple agents/counters to complete a single service and the visitor/customer will have to go through multiple counters for full-service delivery.

Single Phase Multi-Channel

Single Phase Multi-Channel business model means that there are multiple counter/agents for a single service and the customer can be sent to any counter for the full-service delivery.

Multi-Phase Multi-Channel

Multi-Phase Multi-Channel business model means that a full-service delivery requires to visit multiple counters and there are multiple counters/agents for each part of the service hence the customer will have to go through multiple counters for the full-service delivery. And for each service part, there are multiple servers available, the customer can be routed to any of the counters at the respective stage of the service delivery.

Read also: Queue Management System Problems and Solutions in Dubai

Important Hardware Selection and Configurations of QMS

Important-Hardware-Selection-and-Configurations-of-QMS

Now that we got a basic idea of how the queuing system works and how should we choose the hardware for a required business model. Let us discuss a few additional details that might further clarify the customer flow operation:

  1. The population of the customers
    • Limited: It means a limited number of expected visitors/customers, such as Psychiatrists clinic, boarding counters at the airport, etc
    • Unlimited: It means an unlimited number of the customers/visitors are expected, such as Banks, Sales Counters, Customers Support and Services Offices, etc
  2. Method of Arrival
    • Individual Arrival: Most of the businesses are operating on individual arrival model
    • Group Arrival: Only certain businesses or service centres adopt this model, such as HR departments, immigration services, etc
  3. Service Mechanism
    • Number of Counters: How many agents/counters do you have?
    • Service Types: Do all the counters/agents serve the same service or different services?
    • Number of Queues: Is there a single queue for all the counters/agents? Or separate queues for separate counters/agents?

Here are the basic hardware configurations for the above-mentioned queue management system setups:

Ticket Dispensing Units

This is the very first interaction of the visitor/customer with your branch or service centre. The visitor/customer will get a ticket as per their required service and will be issued a queue number. There are multiple ticket dispensing units types that are very popular in Dubai, UAE. Such as:

Kiosk Machine

A kiosk machine is the most popular ticket dispensing option all across the world. The kiosk machines with reasonably large and bright touch screens provide a good interactive experience. Very helpful in sign-ups with service lists, instructions and relevant information on the screen. Thermal printers are widely used to dispense the tickets.

Table Top Ticket Dispenser

Table Top Ticket Dispensers are more useful at the receptions and in such setups where the staff will generate the ticket or do the sign-up for the visitor/customer. Large touch screen with easy-access and small form factor can easily blend-in the surroundings and looks great on counters and receptions.

Wall Mount Ticket Dispenser

Wall mount ticket dispenser is built on a very compact form factor device and is very suitable for the situations when we have limited space.

Routing Display Units

The display units have to be placed on strategic locations so that each and every visitor/customer present in the waiting area should be able to view them. The routing display units are being used to display the current serving tickets, next tickets, and other relevant information.

Counter Plates and Signs

These counter plates and signs are used on the counters to direct customers and visitors to their counter/agent. There is multiple hardware which can be used for this purpose such as:

  1. Counter Plates: These are ordinary nameplates with counter numbers or names on them
  2. LED Screens: LED Dot Matrix Screens are dynamic LED displays to display the counter number or name, they can be controlled from the queue management system server
  3. LCD Screens: These are fully coloured small-sized screens to display the counter number and name, or any other information can be displayed as well form the QMS server

Sound System and Audio Announcements

The sound system and audio accouchements are very important, as some of the visitors/customers don’t pay attention to the routing display units, instead, they could be engaged in their smartphones, or conversations or anything, so the audio announcements could be very helpful. Multilingual announcements are even more effective.

Digital Signage and Large Displays

The digital signage and large displays are very helpful in keeping the visitor/customer engaged. Businesses can play promotional content, marketing content or any adverts on the large screens as well as the queuing information which not only reduce the stress of waiting but it also helps the customers/visitors to stay focused on the queue calling.

Virtual Queuing

Virtual queuing is a modern technology introduced to queue management systems. This enables visitors/customers to sign-up remotely via emails, calls, smartphone application, QR Codes, etc. This not only reduces the wait time to a significant level but also provides relevant real-time information to the customers/visitors. QR Codes can be generated and provided on convenient locations so that the customers can access them to do the sign-ups.

Physical Queue Management

The physical queue management is more effective in large places and for a very large number of visitors/customers such as cinema, airports, mass transit stations, etc. Here are some physical accessories that can be added along with the queue management system:

Stanchions or Belt Barriers

Stanchions or Belt Barriers are easy to manage and can be placed and removed quickly. They allow the branch management and staff to manage and route the queue more effectively. The stanchions are also very helpful in managing a large crowd in comparatively smaller spaces. This also eliminates the possibility of queue-jumping and line-cutting in large crowds.

Physical and Digital Signs

Physical and Digital Signs are used to route customers/visitors effectively in large spaces. Especially in multi-place facilities when a service can be delivered through multiple counters and all of those counters are located in different areas. The physical and digital signs are very helpful in displaying the ticket information and/or directions in lobbies, escalators, etc. A combination of digital signs with dynamic information and static of physical signs can help to manage the customer flow with ease and efficiency.

Human/Agent Management

In human/agent management setup the businesses provide a dedicated staff member or agent to a single visitor/customer so that the agent can take the customer through the whole journey and make it more convenient and stress-free for them. Obviously, this is a very costly queue management solution so most of the organizations and businesses are using this along with all above-mentioned hardware for their selected/premium customers/visitors only. The staff agent can perform all the task with the following devices:

  1. Portable computers
  2. Apple iPad or Android Tablets
  3. Portable QR Code Readers and Scanners
  4. Portable Ticket Dispensers and Printers

Any of the above or a combination of the above hardware can be provided in the queue management system to enhance the customer experience in human/agent management setup. Furthermore, a few other portable devices can also be added which should be carried by the agent/staff to ensure utmost customer satisfaction at the branch.

Read also: Paperless Queue Management System

Queue Management System Software

Queue-Management-System-Software

No queue management system can provide the desired results without a well-crafted software and control console. Although the software is not part of the topic still I want to emphasise on its importance. Here are some of the important modules a queue management system should have in order to provide the highest performance and best returns over your investments:

  1. Customizable Administrative Control
  2. Data Collection and Synchronization
  3. Real-time updates and stats
  4. Centralized information centre
  5. Remote access and management
  6. Key Performance Indicators (KPIs)
  7. Multilingual Compatibility
  8. Comprehensive Reporting Module
  9. Powerful Statistical and Analytical Engine
  10. Integration with third-party software and applications
  11. Smartphone Applications
  12. Customer Feedback Collection

The above-mentioned features are very critical if you want to achieve maximum operational efficiency of any queue management system setup. Though some of them might not be relevant to some of the configurations of the QMS setups I have mentioned above such as the smartphone applications and the customer feedback modules but rest of all are mandatory for any queue management system setup.

Read also: Complete guide to Queue Management Systems in Dubai, UAE

Conclusion

Before opting for any queue management system the businesses, consultant and the vendor should have to identify the requirements with 100% clarity. Then the hardware ingredients should be chosen with great care as per the queue management model.  The hardware component’s installation and other dependencies are there so repeatedly revamping the system could increase the cost as well as it could cause interruptions in the operations. The system components should be selected on the basis of the service type, service delivery mechanisms and the physical location. The hardware of a Queue Management System is a very important part but the QMS software should also be able to work in hormone with the hardware to achieve the desired results.

The queue management system is not only essential to handle large crowds or for customer flow management but it can heavily impact the general perception of your visitors/customers and can make or ruin your brand identity. It is always wise to contact an experienced consultant like RSI Concepts, the best queue management system providers in Dubai, UAE and GCC. But a basic knowledge of the system is also mandatory for the businesses and the organization who are looking for a new queue management system solution.

Check this out: 5 Features of Queue Management System

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5 Features of Queue Management System

The technology has drastically improved our lifestyle as well as the businesses and enterprises over the past two decades. The queue management systems are not anything new to the market but as the technological advancements have completely changed the landscape of the queue management system market, there have to be certain changes which became necessary in order to maintain a balance. In this blog, we will discuss 5 features of a queue management system which will not cost you much but in return, such features can provide priceless value to the system and they can make a big difference in the overall effectiveness of a queue management system.

5-Features-of-Queue-Management-System

1. Customization Capabilities and Control Console

Customization-Capabilities-and-Control-Console

The customization capabilities and control console are very important for the effective management of the queue management system. Because this is where the business’s management will interact with the system and will collect valuable statistical data. Thus the control console should be able to allow a certain level of customization in the operation of the queue management system’s overall operations. The control console should also be able to allow the management to automate various steps and processes to manage the customer flow effectively this also reduces the workload of the staff and the agents and let them focus more on the service delivery.

2. Personalized Visit Details

Personalized-Visit-Details

Personalized visit details data could really make a difference if used wisely by the communication department. There are only a very few organizations who have implemented it in Dubai, UAE. Most of the time businesses and organizations do not care much about collecting personalized visit details data or linking it with their queue management system. The personalized customer visit details such as a number of visits, preferred timings to visit, services availed, service delivery time, customer feedback and much more could help the communication department to further improve customer experience.

3. Reporting and Data Export Modules

Reporting-and-Data-Export-Modules

Modern days digital queue management systems are not only used for managing the customer flow. But these systems can provide a valuable data insight which can be utilized to improve customer flow as well as the customer experience and satisfaction. The export facility is also important, standard reports, customized reports and the system data should be available to export in easy to use digital formats. The summary and management reports could help management in the decision-making process. So the reporting and data export modules should be designed with extreme care.

4. Integration and APIs Compatibility

Integration-and-APIs-Compatibility

Most of the time the organizations and businesses require to integrate the usage data, statistical data and the reports of their queue management system with their existing enterprise solution or ERP. Which is why the integration and APIs compatibility for a queue management system is very important so that the system can easily be synchronized with the main information centre. The synchronization can work in both ways, for the queue management system the sign-up, logins and personalized details of the visitors can be validated through the main data bank of the organization. On the other hand, the queue management system data such as reports, usage stats and other data should be linked with the main information centre as well.

5. Virtual Queuing Modules

Virtual-Queuing-Modules

The virtual queuing is gaining a lot of popularity in Dubai, UAE and all across the world. It provides so many useful facilities for the customers and it is also helpful for the management. The virtual queuing includes remote sign-ups, smartphone compatibility, QR code logins, e-tokens, notifications, and much more. This also enables customers to choose the time of their convenience. With real-time status updates and other relevant information, the customer feels more connected and can have a more personalized experience. Moreover, customer feedback can also be connected through multiple platforms to help the management in the collection of user feedback data.

Read also: Paperless Queue Management System

Conclusion

Queue Management Systems these days are not only handling the customer flow but they are also providing deep insight of the customer’s and agent’s behaviour, the effectiveness of the service, useful reports and analytical data which can help the management in decision making and much more. In this article we have discussed top 5 features a queue management system must have these days, the objective was to set a minimum standard for a modern queue management system.

The technology is evolving on a very rapid pace, more and more system integrations and the concept of ‘one solution for all’ is gaining popularity due to its effectiveness, reliability, and simplicity. The smartphones are providing convenience and comfort in almost all industries. The general population is relying on smartphones for literally everything, this is the reason more smartphone-based solutions are introduced on daily bases in the service industry. A modern queue management system should be able to work in synchronization with other technologies and general trends. Because what customers and visitors are doing or seeing on daily bases they automatically expect similar kind of solutions and familiarity when they are visiting any branch or office to avail any service.

Check this out: Rental of Queue Management System for upcoming Sharjah Book Fair 2020

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Queue Management System Problems and Solutions in Dubai, UAE

In this blog, we will talk about how to fix some commonly occurring problems that organizations face with a pre-installed Queue Management System or with a new installation in Dubai, UAE. Queue Management System in a service-based industry is a critical component in maintaining steady sales. As every business is different from others and the targeted customers are also different but in UAE the overall environment for the service base industries is fundamentally similar. The clients are expecting the highest level of service and they like to have a lesser service delivery time. This makes the Queue Management Systems (QMS) more important and crucial for sustaining the customers. No matter what industry or business you are doing, or what kind of services you are offering, if you have to deal with a queue then the customer flow and customer journey are very important for you and this is why we have selected some common problem that businesses usually face in UAE.

Queue-Management-System-Problems-and-Solutions

In this blog we will classify the problems in two categories:

  1. Queue Management System Customer Experience Problems
  2. Queue Management System Administrative Problems

1. Queue Management System Customer Experience Problems

Queue-Management-System-Customer-Experience-Problems

The main objective of commissioning of a queue management system is to improve the customer experience and customer journey throughout the service delivery process. Customer happiness is very important for any service-based industry. Here are some common problems that organizations face with their queue management system in Dubai, UAE:

  • Estimated Queue Time

Estimated-Queue-Time

There is a popular theory that known wait time felt shorter than the unknown wait time. I personally also think like that. Sometime if the estimated time is there then we don’t over-estimate the queue time and it is easier to wait for let say 25 minutes rather than “unknown” time period. So, having estimated queue time showing on the screen could be very helpful especially when you have long queues.

  • In-Queue Marketing

In-Queue-Marketing

In-Queue Marketing/Adverts is another most commonly occurring problem reported by the customers/visitors who are waiting in the queue. Most of the organisations run their promotional videos/content or adverts on the digital signage screen which is also used for the queue announcements. The mistake that organizations usually made is that they cover too much of the area of the screen with the adverts, which most of the people feel annoying as they want the queue to be more visible and readable. So, you should make your signage content areas smaller and the queue announcement area larger or clearly visible. Do not ever use two separate screens as the customer will not pay attention to the repeated adverts and will entirely focus on the announcements.

  • Pre-scheduled Visits and Virtual Queuing

Pre-scheduled-Visits-and-Virtual-Queuing

Pre-scheduled visits of virtual queuing is a very popular feature that customers like and want to use whenever they can get a chance, especially if you are located in a mall, or you have other activities around your location which people can get engaged into. This eliminates the stress of waiting and the announcement can be made on their mobile phones. The best practice is to have push-notification as well as an SMS notification.

  • Audio-Visual Aid and Multilingual Announcements

Audio-Visual-Aid-and-Multilingual-Announcements

As in UAE multiple nationalities are living together so to have a multilingual audio announcement is very helpful. People usually got confused if they are not familiar with the announcement language. Usually, the announcements are not clear or not enough loud to be heard in a busy waiting area. Try to use more speakers with less reasonable volume to cover more area and along with the audio announcements the token number should also flash on the signage screen(s) to avoid any confusion.

Read also: Can a Queue Management System Improve Customer Experience?

2. Queue Management System Administrative Problems

Queue-Managemen- System-Administrative-Problems

Now let us talk about some common queue management system administrative problems. Organizations not only have to deal with the issues related to customer satisfaction and happiness but there are some other administrative issues which are in fact important while administering a queue management system at your premises. Such as:

  • Maintaining the physical queue and customer flow

Maintaining-the-physical-queue-and-customer-flow

Usually, organizations use different types of stanchions to route the physical queue. Especially where a large number of customers/visitors coming there should be physical queue management in order to maintain the overall queue management system efficiency. Such things should be used efficiently and in such scenarios where a large sum of people has to stay in the queue then the best approach is to have a single queue multi-serve setup. This way everyone in the queue will have to wait for a similar amount of time and people will also remain calm by knowing that multiple counters is serving the very same queue in which they are standing.

  • Directional Signage for the Customer Flow

Directional-Signage-for-the-Customer-Flow

Directional signage for the customer flow is very important in case of large waiting areas or multi-story multi-area kind of service delivery systems. In such systems, the customers/visitors might have to visit multiple counters located in multiple locations in the vicinity to get the service delivered to them. So, digital or physical signage and direction indicators are very important to route the queue and to maintain a steady customer flow. This also reduces customer confusion and help to improve the customer journey.

  • Premium Counters of VIP Service

Premium-Counters-of-VIP-Service

In case if you have premium counters or VIP service you should avoid clubbing such counters with the ordinary counters. The best approach is to set up both installations in a different location, with separate waiting areas. This also helps to maintain the high-quality customer experience for the VIP or Premium customers/visitors but it also eliminates the possibility of negative effects on the ordinary customers/visitors.

  • KPIs of the Queue Management System

KPIs-of-the-Queue-Management-System

Organizations usually don’t pay much attention to the Key Performance Indicators (KPIs) of the system but KPIs are very important in the evaluation of the overall system as well as the evaluation of the service delivery agents or staff. The software should be capable of tracking the performance of each service delivery agent as well as of the overall system.

  • Reporting and Statistical Analysis

Reporting-and-Statistical-Analysis

Reporting and comprehensive statistical analysis are very important in order to take administrative decisions. The organizations should be able to retrieve the reports and statistical data from the queue management system as per their required protocols. This will also help in taking administrative decisions to improve the customer experience and customer journey.

  • Queue Management System Software and Integration

Queue-Management-System-Software-and-Integration

The queue management system software is the backbone of the system and has to be efficient enough to automate as much of the processes as much possible. There should be easy-to-operate back-office controls and policy deployment to keep everything up-to-date. The integration of the queue management system data with any other organizational systems and/or the ERP is also important for some organizations in order to lower the workload of the IT department and the branch staff.

Read also: Why should the bank think beyond queue management?

Conclusion

In this article, we have discussed some basic issues and problems that organizations and their customers could face while utilizing any queue management system. It is very important to have an efficient and easy-to-use QMS system for both the customer and the staff. If you have any such problem in your existing queue management system of if you want to implement a new queue management system in your branch please feel free to get in touch with us for further guidance and consultancy. You can reach us through the below comment box or contact us through our Contact Us page.

Check this out: Appointment scheduling tips to improve customer experience

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Appointment scheduling tips to improve customer experience

Appointment-scheduling-tips-to-improve-customer-experience

In this blog, we will discuss some appointment scheduling tips to improve customer experience. First of all, we have to understand why an appointment scheduling system is required and what it can do to improve the customer experience? Here are some basic features of an appointment system:

  1. Allow full control over customer flow and queue management
  2. Increase service time efficiency and decrease the customer wait time
  3. Allow booking out of the business hours
  4. Provides more flexibility, ease and access to your customers
  5. Allow online and remote sign-ups, with notifications, reminders, etc
  6. Provide detailed insight of the customer flow
  7. Facility to customize the queue management with routines and expected future visits
  8. Improve planning and management efficiency for the service agents and staff
  9. Provides real-time status reports, regular reports, and statistical data
  10. Customer Feedbacks, Integration with other systems, data export facility and much more

These are some of the basic features of an appointment system. Before you start adding up more features or add-ons in the appointment scheduling system you should have to understand your strengths and weaknesses. The best practice is to conduct some surveys with your service agents, and your customers, and try to understand what is necessary to improve the customer experience in the branch.

Most of the businesses heavily focus on the customer experience and their journey without considering any investment in the service delivery staff. It is very important to maintain a stress-free environment for the service agents as well. The appointment scheduling systems not only enhance customer satisfaction and the customer journey but also help reducing stress on the service delivery staff and the counter agents. This could further improve the overall efficiency and customer happiness.

Following are some of the most important things that business should consider while implementing an appointment scheduling system:

Availability on multiple platforms and mediums

Availability-on-multiple-platforms-and-mediums

Your appointment scheduling system should be available on multiple platforms and should be accessible through multiple mediums. People love to use their mobile phones as a substitute for the laptop or PC. A dedicated smartphone application for Google Play Store (Android) and Apple App Store (iOS) will be a good addition. Website portals and sign-up via SMS service are also widely used mediums.

Ease of Use (User Interface)

Ease-of-Use-(User-Interface)

The appointment scheduling should be very easy and in a few steps only, let say your customer can sign-up using their batch number or some serial number which provide all necessary information about the customer to the system and they don’t have to fill in long forms each time they want to sign-up. Optimize the appointment scheduling and booking mechanisms.

Provide helpful information and the latest data

Provide-helpful-information-and-the-latest-data

The portal should have enough information so that the customer can choose the appropriate service without any confusion or complexity. Showing current (real-time) information is vital for customer experience and it also helps to control the customer flow.

Communication is the backbone

Communication-is-the-backbone

In customer satisfaction and customer happiness, communication from an organization is always crucial. The customers love to get personalized communication from the organizations, it gives them a sense of importance and they feel like the organization cares about them.

Enable easy feedback channels

Enable-easy-feedback-channels

Either by online or within the branch there should be some channels to take feedback from the customers. This help to increase the trust and it also helps businesses take necessary actions to rectify issues. The feedback should be easy and simple such as a happiness meter tablet or kiosk, an online survey with just a few short questions or something which can be done in 30 to 45 seconds.

Effective Queue Management System

Effective-Queue-Management-System

Once the customer is in the branch or premises, then they should be welcomed with a very efficient queue management system. The queue management system should have all the important features to maintain and enhance the customer journey through the service area. Aid your queuing system with digital signs, audio-visual announcements, and other essentials to improve the customer journey.

Check this out: Complete guide to Queue Management Systems in Dubai

Measure the KPIs

Measure-the-KPIs

The appointment scheduling system should have a comprehensive statistical and analytical software engine. To measure key performance indicators of both the system itself and the service agents/staff. These reports could play a vital role in the strategy-making process and steps are taken further enhance customer journey in future. This will also help to improve the staff or service agents’ performance.

Check this out: How to reduce patient wait time in hospitals with virtual queuing?

Conclusion

Either you are a bank, hospital, clinic, beauty salon, public office, government office, HR department, or an organization who requires their customer to visit them in order to operate, having a high-tech appointment scheduling system and queue management system is very vital in retaining your customers. Getting new customer could be easier but retaining your existing customer, maintaining your positive brand identity is vital for your business growth.

Check this out: Why should the bank think beyond queue management?

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Why should the bank think beyond queue management?

Why should the bank think beyond queue management? Banks usually don’t ask such questions, as they are pretty much satisfied with their regular queue management systems. But in reality that is not enough. People’s expectations are increasing day by day, the rapid expansion in technological applications lead to a very innovative and competitive environment in the service industry. People are expecting more day by day, and don’t hesitate to switch to another service provider if the bank failed to fulfil their expectations. The customer journey and customer experience is a far bigger challenge than customer flow management or the queue management itself was ever.

why-should-the-bank-think-beyond-queue-management

The queue management systems in banks don’t only have to provide means of managing the customer flow but it should be capable of:

  1. Enhanced Customer Experience
  2. Improved Customer Satisfaction and Happiness
  3. Reduced Waiting Time
  4. Improved Staff Efficiency
  5. Reduce Staff Work Load

Customer happiness and customer satisfaction is the top priority in the banking sector and the services industry. It is not just reducing the wait time but during the waiting period the queue management system should provide relevant information and some engaging content to keep the customers occupied. There should be digital signage/displays with clear and short information and other instructions, maybe some adverts, some relevant information, latest offers, future plans, etc which could keep the customer occupied while they are waiting for the queue.

The QMS system should be capable of informing the customer about their queue, audio-visual aid is sufficient but there could be mobile notifications, SMS, or other soft-alerts to make sure the customer never misses their turn. These things are important for improving customer satisfaction and happiness. There could be a quick feedback mechanism too, to get customers to feedback on each counter. This also helps the bank management to rectify the issues their customers are facing.

customer-satisfaction-is-the-top-priority-in-the-banking-sector

That is not all if you want to improve the customer experience you must have to have the complete insight of the queuing system and the complete customer journey. The queue management system should be capable of providing detailed reporting and KPIs to help the bank management take decisions. Following are the basics of a queue management system reporting module:

  1. Comprehensive daily reporting
  2. Real-time monitoring and performance reports
  3. Reporting should be available for individual agents, departments, branches, locations, etc
  4. The reporting should have an overview or summary mode for the higher management
  5. The visual graphical representation is also very helpful in reporting

The QMS for banks should have software capable of business intelligence and in-depth controls for the automation. These are some of the mandatory modules/features required to have a suitable queue management system for banks. There are so many accessories and features that can also be added in the queue management system in order to improve the performance and customer happiness. Such as we can include smartphone applications, online virtual ticketing/sign-up, real-time in-branch updates for the visitors, adjustable queue tokens, and much more. Digital signage and audio-visuals to present information, multi-lingual support, interactive kiosks, self-service kiosks, facility for disabled people or people with special needs. A lot of things can be added in the queuing system to improve the output and achieve the objectives.

Checkout: How to reduce patient wait time in hospitals with virtual queuing?

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How to reduce patient wait time in hospitals with virtual queuing?

How to reduce patient wait time in hospitals with virtual queuing? Or how to provide a hustle-free patient flow management system to ensure a smooth experience while the patients and their attendants are already is a stressful situation. Obviously the ordinary queue management system is not enough as we have to manage all the resources and the most important thing is to prioritize different tasks, such as if a patient is in a critical situation he/she needs quick treatment or tests, or anything compared to others who might be better than them. There are so many different things a queue management system should be able to handle while operating in a hospital or clinic or a testing laboratory.

How-to-reduce-patient-wait-time-in-hospitals-with-virtual-queuing

The reason for writing this blog is to address the most basic question “How to reduce patient wait time in hospitals?” and the simplest answer to this question is “with virtual queuing”. We will explain, how?

Our customized virtual queue management system comes with a dedicated “Patient Flow Management Module” in it. Which helps improving patient journey throughout the process. From checking-in to patient queues and appointment management system, everything can be managed and monitored through our custom-built virtual queue management system for hospitals, clinics and laboratories/test facilities.

Our virtual queue management system comes with the following basic features:

  • Dedicated Virtual Queuing Module
  • Online Queue Management System
  • Mobile Queuing via SMS and Smartphone Application
  • Online Appointment Booking Module
  • Real-time updates and live dashboard
  • Real-time Statistical Data and Analysis for the Management
  • Custom Reports for Facility, Location, Branch, Reception, Agent, Department, etc
  • Comprehensive Reports and KPIs to ensure enhanced and improved operational capabilities
  • Digital Signage Module
  • Self-service Kiosks
  • Disability Compliance Kiosks and Special Built Kiosks for People with Special Needs And much more.

We always encourage our customers to have a customized solution rather than the stock solution. Because in a customized solution we can evaluate the actual environment with more accuracy and can propose a solution which suits best for that particular scenario. This also increases the overall efficiency of the system with reduced patient waiting time and better service delivery.

The customized operations for each area also improves the patient waiting time with up to 40%. Such as we can have a dedicated module for the OPD and a separate module for the regular doctor appointments. This is to further optimize the service delivery mechanisms for different sectors with different operational protocols and services types.

The healthcare industry is a very delicate industry, we can prepare a plan on paper with all its perfection to reduce the unpredictability, but in reality, the case is different. Sometimes the patient does book online appointment but don’t arrive on time sometimes even don’t arrive at all, or maybe they are so late that they reached when the doctor is already examining the next patient. This is just an example of so many scenarios the hospital management staff could face during their regular workday. The system should have to be flexible, intelligent enough, and easy-to-use for the staff to handle such situations without causing any disturbance to other patient flow.

Another advantage of having a dedicated virtual queuing system is to control the number of patient in the facility. Taking things online will also make it easier to manage the number of people in the waiting area at any given time, this also prevents crowd and let hospitals, clinics and other such facilities to maintain social distancing. The smartphone applications, website landing pages, digital signage and other such accessories of our linear queue management system for hospitals and clinics will help to promote the instructions and informatics media for the patients and their attendants.

Another advantage of our virtual queue management system is its automation and the intelligent software engine, which has proven to be very efficient in various environments and special scenarios. This also reduces the pressure from the management and the staff as well as ensure a smooth queue management process. In some cases, the visitors’ waiting time has been effectively optimized to up to 40% with the happiness increased to around 30% in the first 30 days of the installation. The system is very comprehensive and the control modules are well crafted to optimize these figures further after analysis of the inputs of the system.

Our most customers are also benefiting from our in-built customer feedback and happiness meter module which can be provided on-demand bases. The module in itself is a comprehensive survey and visitors’ happiness meter with elaborated reporting modules and facility to fetch data either by automatically or by various input options.

The barcode and QR code option along with multiple other hardware accessories we can further optimize the system for automation and fast service delivery time. There is a variety of very useful hardware and software accessories which can be introduced in the virtual queue management system to make it more effective in improving patient journey and wait time optimization.

Our virtual queuing queue management system is well prepared after incorporating a lot of feedback from our customers and the experiences we have gained in the past decade. This is another reason, we suggest a customized-built solution of the queue management system for hospitals, clinics and test facilities. If you have any suggestion please contact us via the below comment box or if you have an enquiry you can contact us through our Contact US page.

Checkout: Future of Queue Management System in Dubai

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Future of Queue Management System in Dubai

Future of Queue Management System in Dubai is very promising. As the use of smartphones and mobile technologies is very common so does the IT services and solutions providers in Dubai, UAE such as RSI Concepts are focusing more on smartphone innovations and usage of mobile technologies to improve our products and services. Reaching out your customers is always difficult and very important for businesses, success lies in reaching out your prospects and customer wherever they are and provide them more reliable, easy-to-access services with ease and convenience.

Future-of-Queue-Management-System-in-Dubai

The Queue Management System not only reduce the waiting time for the customers but it also improves the service delivery and creates an impactful image of the business on the customers. There are so many different parts and technologies combined to form a queue management system. As the technology is getting better and the software is getting smarter the queue management systems are also getting more reliable, effective and useful. The queue management system not only manages the queues and customer flow but also provide intelligent insight into the service delivery mechanisms and performance of the systems, people involved in the service delivery process.

Introduction of smart applications, mobile phone compatibility and online services are also making the modern queue management system more effective. Businesses in Dubai, UAE are switching to queue management systems and not only that but businesses are very interested in the statistical and analytical data of the QMS which helps them improve their services and also provide sufficient info for the decision making.

Our Queue Management System came with intelligent software. The QMS software features a powerful analytical engine to compile and compare statistical data and generate reports. Such reports help the higher management to understand the service delivery process, agents’ performance and much more. The Queue Management System can be implemented on several branches hence can be monitored and controlled through the local branch itself as well as through the head office. There are so many other integrations and upgrades that can be made to our Queue Management System in future to improve the usability and effectiveness.

At RSI we believe that every individual is different, so does every organization and or customer is too. So, we always provide fully customized QMS solution. Our customized queue management systems are built for specific requirements and needs of our customers. This not only reduces the implementation cost by eliminating useless options/accessories from the system but it also improves the user experience and customer journey. The capability of online offering so many advantages such as real-time monitoring along with branch and agent level live updates. The online QMS is also enabled with mobile phone applications connectivity and remote sign-up for the queues along with real-time additional information and data for the visitors to let them plan their visit.

Obviously the ease, comfort and happiness that queue management system offers are impossible to attain without them. Not only that but the statistical/analytical data and reporting offered by an electronic queue management system helps a lot to understand the customer behaviour and it also helps businesses understand their performance. Hence business can rely on the QMS data feeds to further improve their service delivery mechanisms which result in happy customers.

Checkout: 7 important features of Property Management System – Dubai

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10 impacts of Queue System with Customer Feedback System

People don’t usually like to wait in line. It might feel like a waste of time and effort and customers might just leave a retail environment if they are kept waiting for too long. This is especially true for a country like the UAE, where the metropolitan lifestyle is fast-paced. A Queue Management System will help to eliminate long and tiring queues and enhance the customer experience. What’s even better is to integrate a customer feedback system in the Queue Management System UAE that you have implemented so that customer satisfaction can be measured and improved upon.

10-impacts-of-Queue-System-with-Customer-Feedback-System

We will take a look at some advantages of a queuing system and customer feedback combination which will give you an idea about the importance of a queuing system.

1. Get rid of wait times

Get-rid-of-wait-times

The most obvious, and perhaps the most important impact of a queue management system is to reduce the time to wait for your clients and customers. Customers get frustrated quickly, and with no idea about when long wait times will be over, it leads to an overall poor experience. A Queue management UAE will provide an efficient queuing procedure that can significantly shorten wait times and increase positive feedback in the customer feedback system.

2. Increase customer loyalty

Increase-customer-loyalty

If you have a poor queue system in place, customers will decide not to return to your organization for availing your services. This might be the worst outcome if proper queue management is not implemented. The advantage of a good queue management system is that when combined with a customer feedback system Dubai, it improves customer loyalty as they will feel that you are open to their feedback and care about their happiness.

3. Improve staff productivity and efficiency 

Improve-staff-productivity-and-efficiency 

The life of an organization’s staff becomes much easier with a queuing system. It will eliminate the chaos of unmanaged queues that will need to be manually handled. This will enable staff to spend less time waiting around to do their tasks and focus their energies on ensuring customer satisfaction. The advantages of multiple queues is that staff workload can be evenly distributed and it becomes much easier for them to collect feedback via the customer feedback system.

4. Reduce the chances of queuing clash 

Reduce-the-chances-of-queuing-clash 

Improperly managed queues will lead to some queues being over-utilized and some being under-utilized. A smart queue management system will ensure that queues are not overcrowded or congested by analysing data in real-time and assigning customers efficiently to queues. This also stresses the advantages of multiple queues in a queue management system UAE as it will help with faster service along with the customer feedback system.

5. Segment your customers easily

Segment-your-customers-easily

A major advantage of having a queue system and customer feedback system combination is that it enables to identify and segment clients. This has many applications, like providing personalized queuing services, and target marketing or sales campaigns effectively. If you have a customer feedback system implemented at the kiosk or online, it can automatically capture relevant information about a customer and improve the overall efficiency of marketing efforts.

6. Utilize data and gain valuable insight

Utilize-data-and-gain-valuable-insight

A queue management system Dubai will always collect data through its tracking and reporting feature. If a customer feedback system is combined with the queue management onsite, online, or via email, then it will also collect information about the customer. This gives valuable insight into the daily operations of your organization and enables you to turn every transaction into an opportunity. It becomes easier to identify areas that are bottlenecks or slow down productivity and help you maximize efficiency.

7. Improve staff satisfaction 

Improve-staff-satisfaction 

The advantages of a queuing system combined with customer feedback also extend to keeping your staff happy and motivated. With no angry customers or long queues to deal with, staff will be able to work in a relaxed environment and this will directly impact productivity. Combining a customer feedback system Dubai removes the need for face-to-face feedback collection.

8. Better communication between staff and customers 

Better-communication-between-staff-and-customers 

Combining a queuing system and customer feedback will enable you to streamline communication. Enhanced communication via text, email or third-party apps gives customers the flexibility to utilize the queue management better and also be a part of the feedback.

9. Refocus jobs and floor space to improve revenue

Refocus-jobs-and-floor-space-to-improve-revenue

A Queue system UAE will eliminate overcrowding in your organization. For example, without queue management, a retail store might need to invest in a lot of check-out counters that can take up unnecessary floor space. With the proper queue system, this space could be reorganized for other activities that can generate revenue. If a customer feedback system is integrated with queue management, there is no need for extra staff to be placed to manually collect customer feedback.

10. Reduce operational costs

Reduce-operational-costs

The importance of the queuing system is quite apparent in the fact that it can result in significant cost savings. A queue system and customer feedback combination will remove systemic and human inefficiencies that can cost a business in the long run. The advantages of multiple queues like eliminating wasted time and a customer feedback system Dubai that can create highly efficient operational procedures gives you a chance to cut costs and drive profitable operation of the organization.

Checkout: Complete guide to Queue Management Systems in Dubai, UAE

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Complete guide to Queue Management Systems in Dubai, UAE

Here is a complete guide to the Queue Management System in Dubai, UAE. The purpose of this guide is to let our audience understand the queue management systems/QMS and to address the basic questions our customer always ask us about the QMS. The queue management system or queuing systems or customer flow management or crowd management system, these all terms refer to the same product. There are many different types of queue management systems so it is important to clearly define your requirements and the purpose/objectives of the system before opting for any QMS.

Why a Queue Management System is required?

Why-a-Queue-Management-System-is-required

In case if you are having a fairly large number of customers/visitors at your branch/office and you are providing services which require the physical presence of the customer at the branch. Such as banks, hospitals, public offices, ministries, HR departments, public offices etc. Then you must have to manage the queue to prevent unnecessary waiting time for the customers, control the workflow and customer flow. For all that you need a digital queue management system.

Here are some important things that need to be defined before selecting a queue management system:

  1. What is the quantity of daily expected visitors/customers?
  2. How many counters do you have?
  3. What are the services you are currently offering and also planning to offer in the near future?
  4. What is the average service delivery time?
  5. What is the objective of installing a new Queue Management System? Such as optimizing the service delivery time, reducing the workload on the agents, expansion of the facility, addition of new services, etc

Once all those questions are answered only then you will be able to define the clear objectives of the queue management system. As we have understood the purpose of the queue management system so now let us discuss what a QMS is and how does it work and what are the benefits of having an efficient queue management system in place.

What is a Queue Management System?

What-is-a-Queue-Management-System

As the name suggests the queue management system allows a business/office/organization to effectively manage the queue at their offices/branches. There are so many different types of digital queuing systems some comes with only simple LED Screens with a trigger switch. Some come with a bulky software which enlists all the activities, analyze the data and generate reports. There are some QMS variants with large signage displays, token printers, QR Codes, and other accessories to enhance the customer journey and user experience through the service delivery process. There are some digital queue management systems that completely operate paperless. Some queuing systems also allow virtual queuing and smartphone-based services. We will enlist all major types and classifications of the queue management systems in this guide.

Types of the Queue Management System

In this guide we will cover only the major and most widely used types of the queue management systems which are as follow:

  1. General Purpose Queue Management Systems
  2. Queue Management System to aid Social Distancing (New)
  3. Linear Queuing Management System
  4. Virtual Queuing System
  5. Paperless Queue Management System
  6. Smartphone Apps based Queue Management Systems

1. General Purpose Queue Management System

General-Purpose-Queue-Management-System

General Purpose Queue Management System or simply Digital QMS is the queuing systems most widely used in banks, hospitals, public offices, customer care centres, HR departments and other similar places where a large number of customers/visitors is expected. The Digital Queue Management Systems comprises small LED Displays or Monitors, large signage screens, token dispensing kiosks and a queue management system software.

2. Queue Management System to aid Social Distancing

Queue-Management-System-to-aid-Social-Distancing

This is a new addition to the industry amid the current scenarios. The Social Distancing Queue Management Systems are built exclusively for aiding and implementing/enforcing the social distancing at the branch/facility. Our Social Distancing QMS is thoroughly designed to provide safety measures for both the customers/visitors and the agents as well. The software is a massive upgrade of the regular queuing system software and provides multiple operating modes which can be configured from the control panel. This means our Queue Management System to aid Social Distancing is capable of operating in both scenarios with and without social distancing.

3. Linear Queuing Management System

Linear-Queuing-Queue-Management-System

Linear Queuing Management System is very suitable in reducing the service delivery time and enhancing the efficiency of the agents without compromising the customer journey or user experience. The linear queuing queue management systems are widely used at the customer service centres and public offices, where the facility is built to have a large number of the counters and a centralized waiting area. The queue has been managed on first come first serve bases. The Linear QMS comprises of small displays mounted at counters, large signage displays and announcement systems to direct the customers from the waiting areas to the vacant counter.

4. Virtual Queuing Systems

Virtual-Queuing-Systems

Virtual Queuing Systems are the QMS that allows online or remote methods to sign-up for the queue. There are several mediums used for virtual queuing. The customer/visitor doesn’t have to come to the branch to sign-up rather they can sign-up remotely and they can arrive at the exact time when their queue should have been called. This prevents the crowd at the branch/facility and it also reduces the wait time. The latest software for our Virtual Queuing System also allows the agents to control the queue with more automation and flexibility. This also reduces the workload of the agents and increases their efficiency hence results in less service delivery time.

5. Paperless Queue Management System

Paperless-Queue-Management-System

As the government of the UAE is encouraging businesses and corporate sector to go paperless or minimize the use of the paper in day to day operations to support their eco-friendly initiatives. More and more businesses organizations and companies have started to adopt it. There are some other reasons too for going for a paperless queue management system such as reduce the physical contact and maintain the social distancing, etc. The paperless queue management systems comprise of virtual sign-ups via smartphone apps, call, SMS, email, etc. Then there are standard digital signage displays, counter screens, etc.

6. Smartphone Apps based Queue Management Systems

Smartphone-App-Based-Queue-Management-Systems

As the smartphone internet traffic surpassed desktop traffic since 2016. More businesses are utilizing this platform. In the United Arab Emirates, smartphone internet users dominate ordinary internet users. It is very wise to use this platform for your advantage. This is the reason we have built a smartphone-based queue management system. This QMS utilizes the smartphone application for both Android and Apple to improve the customer journey as well as it improves the control and monitoring for the agents and the administration. There are three main smartphone portals:

  1. Customer/Visitor Smartphone Portal
  2. Agent’s Dashboard and Portal (It is available in both Smartphone/Tablet User Interface and Web-based User Interface)
  3. Management/Administration Smartphone Portal (It is also available in both the Smartphone/Tablet User Interface and the Web-based User Interface)

This also reduces the customer wait time, prevent crowd at the branch/facility, and provides real-time updates to the customers, administration and the agents and much more. The other components are the same such as the digital signage screens, counter displays, etc.

Essential components of a Queue Management System

There are so many add-ons and accessories of a queue management system that we are using to provide to our customers, but there are some essential components of a queue management system which are required to maintain the efficiency to an optimum level. Such as:

  1. Token Dispensing Kiosk Machine
  2. Digital Signage Displays
  3. Counter LED/LCD Screens
  4. Audio Announcement (Multi-lingual)
  5. Queue Management System Software

These are the basic components of a standard queue management system. If you are going for a virtual queuing, linear queuing, paperless QMS or smartphone applications based queue management system then you don’t need the Token Dispensing Kiosk Machine but the rest of the for are required. The Queue Management System Software can be customized as per the type of the queuing system.

That is not all since our all solutions are completely customizable so we can include any feature from any type of the QMS mentioned above to provide you with personalized user experience. The QMS Software is also a very important part of the system as it allows the administration and agents to automate the basic tasks to reduce human efforts, and also provide a comprehensive insight of the performance and customer/visitor and agent’s behaviour. Which is very critical to do the improvements in the customer/visitor journey.

1. Token Dispensing Kiosk Machine

Token-Dispensing-Kiosk-Machine

Token Dispensing Kiosk Machine is a simple kiosk with a small 14” or 19” screen with a thermal printer and a simplified user-interface. The kiosk utilizes the QMS software engine to classify the customers/visitors into predefined categories to further enhance their experience throughout the service delivery.

2. Digital Signage Displays

Digital-Signage-Displays

Digital Signage Displays are large LED/LCD multimedia screens which can be placed at strategic locations in the waiting area and are being used to display the information about the ongoing queue and also announce the upcoming token/number. Usually, 40” to 85” screens are used and they also play videos/adverts and any other information the business wants to show to the customers in the waiting area.

3. Counter LED/LCD Screens

Counter-LED-LCD-Screens

These are usually dotted LED displays placed on each counter, to show the counter number and the current token number for that particular counter. Instead of the LED dotted displays, small LCDs can also be used to display the multimedia information.

4. Audio Announcements (Multi-lingual)

Audio-Announcements-(Multi-lingual)

Since UAE is a multi-cultural environment and host a number of nationalities from all over the world, so the audio announcements have to be in multiple languages, normally English and Arabic are preferred but some businesses and public offices are also using Hindi, Urdu, Bengali, and other languages. This is a very useful and effective tool to grab the attention of the customers/visitors in the waiting area.

5. Queue Management System Software

Queue-Management-System-Software

Queue Management System Software is the backbone of the system. The entire user journey, user experience, agents’ performance, management control, monitoring and reporting is handled through this software. Our Queue Management System Software is a result of a decade long improvement, enhancements, and professional experience we have acquired while working in Dubai, UAE. Here are the basic features of our Queue Management System Software:

  1. Customer Interface
  2. Kiosk Interface
  3. Agent Interface
  4. Branch Manager/Local Control Panel
  5. Administration Control Panel (Head Office – All Branches)
  6. System Configurations and Settings (Multilevel controls for automation/mode selection)
  7. Agent Performance and Monitoring Dashboard
  8. Reporting Dashboard (Agents/Counter, Branch, Corporate Reports, Detailed Reports, etc)

These are some of the basic components of a Queue Management System software apart from that there are smartphone applications and their control panel modules and some other advance features are also included. Depending upon what type of the Queue Management System you are using the software features may differ.

Conclusion

First of all, analyze the requirements, the number of expected customers/visitors, the type or physical settings of the location, the number of counters, the services you are offering and the sign-up methods you need to sign-up for the queue. Then chose the system components of the queue management system along with the software features that you need. The best approach is to consult any professional queue management system provider in Dubai, UAE such as RSI Concepts. This complete guide is written for a non-technical audience to let them understand the basics of a queue management system so that when they decide to install one they should know what exactly are they looking for. If you have any question please do utilize the below comment box.

For technical and sales enquires please contact us at our Contact Us page.

Checkout: The Anatomy of a Modern Bank Web Design in Dubai