Queue Management System UAE Archives - Page 2 of 2 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

January 21, 2021June 10, 2021

5 Challenges and Solutions of Queue Management System in Banks

As technology advances it is impacting people’s lifestyle and the banking sector as well. Time is very crucial in modern societies such as Dubai, UAE. No matter how people are managing their bank accounts and investments, one thing everyone agrees on is that the time is very crucial for success. The banking sector is always very flexible in adopting new technologies and trends. The banking sector has huge potential, so the vendors and manufacturers always invest more in research and development for the banking sector. This also led to advance technological solutions and high-tech products and services.

The banking sector is investing heavily in communicating with its customers and the market. This is because, especially in Dubai, Sharjah, Abu Dhabi or other emirates of UAE and in fact the entire GCC, there are so many banks sharing a common market. Which results in a very competitive environment, the customer happiness and customer satisfaction have become the top priority for the banking sector and the customers do care a lot about their time. Here the saying “time is money” fits very well. Everyone wants to get everything done very quickly and no one likes to spend time in long waiting lines at eh branches. All other sectors of the market are in a race to improve the customer experience and journey, which also raise the customer’s expectations.

Here are the 5 major challenges in utilizing a queue management system in the banks and their solutions:

1. Crowded Waiting Areas

Crowded waiting areas are haunting each and every sector of the industry, but it can easily be avoided by implementing an efficient digital queue management system. When a crowd is gathered, it results in unrest, which could annoy your customers. The customers and visitors waiting in a crowd most often think about how much more time do they have to wait, upon getting no answer or unsatisfactory answer, they could easily get annoyed. This could result in customers switching to a different bank. This also causes a negative impression among the people and people always rate their experience with a particular business when talking to friends and family. So, this could also impact your reputation in the market.

How to Avoid Crowded Waiting Areas?

The queue management systems (QMS) or queuing systems also known as customer flow management systems can solve this problem very well. By main-streaming your visitor’s and customer’s flow, you can easily avoid the crowed formation in your waiting areas and lobbies. A managed customer flow also prevents the unorganized crowd in the branch. This also helps to improve the efficiency of the branch staff.

2. Customer’s Experience

The customer’s experience is considered to be the backbone of the service-based industry, especially if you are operating in a very competitive market such as Dubai, UAE. Where the living standards, lifestyle and expectations of the customers are way too higher than in any other part of the world. You must have to be the best in order to compete in the market. There are so many banks in the country, the financial sector is doing great, the people living here want to invest, and sometimes some people have bank accounts in multiple banks, which makes the switching process from one bank to another even easier. So, the bank should have to be highly proactive in improving the customer experience.

How to Improve Customer Experience with a Queue Management System?

The queue management system allows the management to effectively handle customer and visitor flow in the branch. This not only reduces the wait time but it also helps improving customer happiness. The queue management system can further enhance the customer experience by providing regular updates and information in the waiting area. Usually, large screens or digital signage are connected with the queue management system which displays the ticketing information along with the multimedia content. The multimedia content on the screens could help the customers to ease the waiting time. Furthermore, the queuing system can have multi-language compatibility which also enhances customer experience.

3. Wait Time

Wait time is a very important factor in a customer’s experience. If your customers and visitors will have to wait long on regular bases whenever they are visiting your branch, eventually a point will come when they will start thinking to switch to another bank. Another very common mistake that banks usually make is to not showing the estimated time remaining for the turn. Think from a customer or visitors perspective, if you have no finite limit on the wait time, you will immediately start feeling the stress, it is human nature, the scientific studies suggest that if a customer or visitor waiting in the queue knows the estimated time to their turn, it will reduce their stress level to 30% to 50%. Which is a very huge number. This could help the banks a lot in improving their customer’s experience.

How to Reduce Wait Time?

The queue management systems are a very advance piece of technology. We can integrate a lot many other tools, systems, and accessories to further improve their efficiency. Especially in Dubai, UAE, where most people are having busy schedules, so no one likes to wait in the long queues. First thing, the queue management system should be able to automatically estimate the expected time remaining in the turn and print it on the ticket itself or keep showing it in the digital signage screens. This will ease the stress of the customers/visitors. Second thing is to allow the customers a way to remotely sign-up for the queue. This can be achieved with smartphone applications, QR codes, SMS, calls, and many other tools. The best approach is smartphone applications for both Android and Apple iOS. The smartphone apps, not only allow the users to sign-up remotely but are also capable of providing real-time updates on the customer flow and on-going queues. Push notifications and SMS makes it a lot easier to reduce the in-branch wait time of the customers/visitors.

4. Customer Journey

Customer journey is the key to success in the banking sector, and also in so many other service-based industries. The customer journey starts from having a need to avail a service and finishes at the service delivery to the customer. It is very important that banks design their customer journey carefully, so at the end of the journey, the customer leaves the branch happily. There are a lot many things that need to be taking into account, for example, how the customer will sign-up for the service, which will be signing-up for the queue, then comes the customer flow management, then the servers and the agents, and how convenient or how hard service is to get delivered to the customer could make or break your business. These things collectively form a customer journey.

How to Improve Customer Journey?

The customer journey can be improved by simply reducing the duration. Everything else comes in between. You should allow multiple sign-up methods, including remote-sign-up for the queue. This will significantly reduce the wait time. In the branch, the customer flow should be managed effectively. The waiting area should also provide some recreational activity, the best approach is to provide multimedia content on the queue management system’s digital signage and large screens. Include audio announcements in multiple languages which all of your customers can easily understand. In Dubai, UAE, Arabic, English and Urdu/Hindi will suffice. Your queue management system should be able to automatically route the customers to the less busy counters.

The queue management system should also be able to implement your branch policies, such as in banks, usually, multiple counters are used for multiple services. For example, 5 counters are used for a very popular service, and 2 for a less popular service. Let say your 5 counters are very busy and the other 2 are empty, then the queue management should route the customers to the other 2 counters as well to accommodate more customers in the busy hours. But during that the queue management system should be able to prioritize the customers for these 2 counters to be served on priority bases on these two counters. By introducing business counters, VIP counters and Priority Customers Counters, the bank can further enhance the customer journey.

5. Business Intelligence

How business intelligence could help the banks to further optimize their customer journey and provide a satisfactory experience at the branch? Well, apparently this might not relate to the queue management systems as the banks have other tools and methods to gather business intelligence. But you might not know how effective and powerful a queue management system could be in gathering statistical usage data and business intelligence. The business intelligence will help you understand the effectiveness of your current policies and it will also help you measure customer happiness.

How to Collect Business Intelligence from a Queue Management System?

Queue Management Systems comes with a software tool, which automatically collects all the system usage stats and other valuable information such as how many customers have visited at any given point of time, the peak hours, the busiest day of the week/month, and a variety of KPIs or key performance indicators help the management to understand the customer experiences and customer journey. The queue management systems are also capable of measuring the performance of the agents and servers. You can easily extract detailed and corporate reports. Which could be a great help in taking strategic decisions for the future.

The advance queue management systems also provide the facility to integrate them with other tools, such as your CRM or your ERP, this is also a great feature to connect to the central information centre of your bank. Furthermore, feedback collecting tools such as happiness meters and surveys can also be added to the queue management system. You can utilize the queue management system’s mobile apps to conduct detailed surveys. Small tablet stands, or kiosks can be used to integrate happiness meter inside the branch which is also a great feature to collect the customer feedback. These features will provide very valuable business insight. Banks can use such data to further improve their products/services and customer journey to achieve maximum customer happiness.

Conclusion

These days, each and every bank has some sort of modern queuing solution implemented on each branch. All traditional customer flow management methods are obsolete now. The competition in the market is growing day by day. The innovation and technological advancements in other service-based industries in Dubai, UAE are also setting up new trends. The expectations of a customer from a bank are raising day by day, the customers and visitors expect from a bank to utilize the top-notch technology to facilitate them. This is why banks are continuously improving their service delivery methods and policies to attain maximum customer happiness.

A queue management system can help to solve many problems in the banks. Which will ultimately lead to improving the customer journey and customer experience. Customer happiness is the backbone of a business in any service-based industry. The queue management system can help banks to facilitate their customers and also provide a great business insight which helps the management in taking vital strategy-making decisions. The queue management systems can easily automate a lot many processes which will also reduce the stress from the serving staff and agents, which results in improved service delivery and less wait time at the branch.

It is always good to consult with a professional queue management system provider in Dubai, UAE such as RSI Concepts. We have served a lot many banks and government sector in Dubai, Sharjah, Abu Dhabi and the other Emirates of UAE. We can provide you with great advice and an excellent queue management solution to meet your specific needs. Feel free to approach us through our Contact Us page.

Check this out: 5 Tricks to Quickly Serve Customers Using Queuing System

November 30, 2020

Year 2021 and Queue Management System

In this blog we will elaborate on the topic “the year 2021 and Queue Management System” along with the current competitive scenarios businesses are facing with the effects of the year 2020 on the market and customer behaviour. The main objective of this blog is to discuss the major queue management system industry trends and future forecast. This will help businesses located in Dubai, UAE and GCC to understand the queue management system market globally and regionally. As we all know that the year 2020 has totally transformed the market and customer’s preferences. In order to meet the customer satisfaction level, the businesses will have to reevaluate and revamp their strategies in all kind of service delivery industries. The current trends are not only showing promising growth in the queue management market but also indicating the importance and impact of an efficient digital customer flow management on the service industry and customer happiness.

Global Queue Management System Market Trends and Forecast 2020 to 2025

The global queue management system market trends and forecast 2020 to 2025 have been prepared from the statistical data and research report published in www.researchandmarkets.com . Research and Markets is a very reputable global market research organization. The report suggests that there will be a 6% growth in the global queue management system market till 2025. Which means a rapid growth in demand for digital queue management systems in coming years. Another market trend that will be responsible for that growth is that more business sectors are already making queue management systems mandatory for various departments. And more business sector will follow the footsteps in the coming years.

You can find the full report HERE.

Due to the current pandemic scenarios, there was strict lockdown all around the world. The governments and communities have responded very well, and now the lockdown has been lifted or eased. Standard SOPs has been formed for each and every business, to ensure the safety measures. The queue management systems are not only useful in managing customer flow but are well equipped with features to prevent crowd formation, maintain and enforce social distancing and other measures. These features will surely contribute to the high demand for queue management systems in 2021.

Post COVID-19 Landscape

As the year 2020 results are partial halt or in some cases full halt in some businesses, most of the businesses started offering their services online. Which not only helps the customers but also the businesses to stay operational. Another positive impact of this scenario was that the businesses worldwide immediately understood the effectiveness and usability of the technology and now the businesses are becoming more acceptable towards technological solutions. This will also cause a rise in demand for digital customer flow management solutions and queue management systems. Especially in Healthcare, Education, Hospitality and public sector. Even businesses are also enquiring us to have a queue management solution at their HR departments, admin blocks, and internal operations. Which is a great sign.

As 2021 will be a very competitive year and businesses will try to improve their sales, services and practices to ensure growth. The queue management systems will not only help to improve the customer satisfaction level, but they will also improve service delivery mechanisms, reduction in waiting time, more manageable and controlled environment at your branch and a lot many other benefits. The virtual or digital queuing solutions also provide a deep insight into the service centre and service delivery process. This could help the management to further improve their practices and adopt new methods and technologies to further enhance the customer experience.

Queue Management Systems in Dubai, UAE in 2021

The queue management system market in Dubai, UAE in 2021 is also expected to grow rapidly, more businesses are opting for specialized or customized queue management systems. As the UAE Government was one of the few governments who have successfully controlled the pandemic, there are standard operating protocols and procedures developed for all types of businesses and public offices. As UAE is already very acceptable towards adopting high-tech solutions, the market is always thriving with innovation and high-tech.

Another great advantage is that the queue management system market in the UAE and also in GCC is fragmented, which also ensures healthy competition and overall such markets are great for innovation and technological advancements. So there are so many vendors such as RSI Concepts, who are continuously evolving their queue management systems and solutions to meet the needs of the market. However, the worldwide growing trend in the queue management system market will also be visible in UAE, in fact, the growth of the local queue management system market will be more than any other region. Especially in Healthcare, Education, and Hospitality sector will witness rapid growth in queue management system demand.

Conclusion

The year 2021 will be the year of innovation and exponential growth in the queue management system market worldwide. Especially in Dubai, UAE where the overall market is very friendly and adoptive towards new innovation and high-tech solutions. We will witness even more growth in the queue management system market than anywhere else. As 2020 has totally transformed each and every sector of the market. The common behaviour and perception of the general public have been changed, now people are more health-conscious and the awareness of personal hygiene is far more than ever before.

Such circumstances will compel the businesses and organizations to take extra measures to ensure a better customer experience. Modern queue management system solutions are very advanced and high-tech with a lot many software and hardware accessories and capabilities to integrate with other enterprise solutions, which will help businesses to provide a unique and very convenient user experience at their branch. This will also improve service delivery and ensures a productive environment.

If you want to evaluate your current queue management system or if you want to upgrade it, then you should be able to understand the basic dynamics of the system itself and more importantly, you should take help and consultancy from a professional queue management system providers. Such as RSI Concepts, we are a leading queuing system and virtual customer flow management solution providers in Dubai, UAE having more than a decade long experience in the field with thousands of active installation. Feel free to approach us via the comment box below of our Contact Us page.

Check this out: Importance of Queue Management System in 2021 for Schools and Colleges

August 13, 2020

10 impacts of Queue System with Customer Feedback System

People don’t usually like to wait in line. It might feel like a waste of time and effort and customers might just leave a retail environment if they are kept waiting for too long. This is especially true for a country like the UAE, where the metropolitan lifestyle is fast-paced. A Queue Management System will help to eliminate long and tiring queues and enhance the customer experience. What’s even better is to integrate a customer feedback system in the Queue Management System UAE that you have implemented so that customer satisfaction can be measured and improved upon.

We will take a look at some advantages of a queuing system and customer feedback combination which will give you an idea about the importance of a queuing system.

1. Get rid of wait times

The most obvious, and perhaps the most important impact of a queue management system is to reduce the time to wait for your clients and customers. Customers get frustrated quickly, and with no idea about when long wait times will be over, it leads to an overall poor experience. A Queue management UAE will provide an efficient queuing procedure that can significantly shorten wait times and increase positive feedback in the customer feedback system.

2. Increase customer loyalty

If you have a poor queue system in place, customers will decide not to return to your organization for availing your services. This might be the worst outcome if proper queue management is not implemented. The advantage of a good queue management system is that when combined with a customer feedback system Dubai, it improves customer loyalty as they will feel that you are open to their feedback and care about their happiness.

3. Improve staff productivity and efficiency

The life of an organization’s staff becomes much easier with a queuing system. It will eliminate the chaos of unmanaged queues that will need to be manually handled. This will enable staff to spend less time waiting around to do their tasks and focus their energies on ensuring customer satisfaction. The advantages of multiple queues is that staff workload can be evenly distributed and it becomes much easier for them to collect feedback via the customer feedback system.

4. Reduce the chances of queuing clash

Improperly managed queues will lead to some queues being over-utilized and some being under-utilized. A smart queue management system will ensure that queues are not overcrowded or congested by analysing data in real-time and assigning customers efficiently to queues. This also stresses the advantages of multiple queues in a queue management system UAE as it will help with faster service along with the customer feedback system.

5. Segment your customers easily

A major advantage of having a queue system and customer feedback system combination is that it enables to identify and segment clients. This has many applications, like providing personalized queuing services, and target marketing or sales campaigns effectively. If you have a customer feedback system implemented at the kiosk or online, it can automatically capture relevant information about a customer and improve the overall efficiency of marketing efforts.

6. Utilize data and gain valuable insight

A queue management system Dubai will always collect data through its tracking and reporting feature. If a customer feedback system is combined with the queue management onsite, online, or via email, then it will also collect information about the customer. This gives valuable insight into the daily operations of your organization and enables you to turn every transaction into an opportunity. It becomes easier to identify areas that are bottlenecks or slow down productivity and help you maximize efficiency.

7. Improve staff satisfaction

The advantages of a queuing system combined with customer feedback also extend to keeping your staff happy and motivated. With no angry customers or long queues to deal with, staff will be able to work in a relaxed environment and this will directly impact productivity. Combining a customer feedback system Dubai removes the need for face-to-face feedback collection.

8. Better communication between staff and customers

Combining a queuing system and customer feedback will enable you to streamline communication. Enhanced communication via text, email or third-party apps gives customers the flexibility to utilize the queue management better and also be a part of the feedback.

9. Refocus jobs and floor space to improve revenue

A Queue system UAE will eliminate overcrowding in your organization. For example, without queue management, a retail store might need to invest in a lot of check-out counters that can take up unnecessary floor space. With the proper queue system, this space could be reorganized for other activities that can generate revenue. If a customer feedback system is integrated with queue management, there is no need for extra staff to be placed to manually collect customer feedback.

10. Reduce operational costs

The importance of the queuing system is quite apparent in the fact that it can result in significant cost savings. A queue system and customer feedback combination will remove systemic and human inefficiencies that can cost a business in the long run. The advantages of multiple queues like eliminating wasted time and a customer feedback system Dubai that can create highly efficient operational procedures gives you a chance to cut costs and drive profitable operation of the organization.

Checkout: Complete guide to Queue Management Systems in Dubai, UAE

July 20, 2020

Complete guide to Queue Management Systems in Dubai, UAE

Here is a complete guide to the Queue Management System in Dubai, UAE. The purpose of this guide is to let our audience understand the queue management systems/QMS and to address the basic questions our customer always ask us about the QMS. The queue management system or queuing systems or customer flow management or crowd management system, these all terms refer to the same product. There are many different types of queue management systems so it is important to clearly define your requirements and the purpose/objectives of the system before opting for any QMS.

Why a Queue Management System is required?

In case if you are having a fairly large number of customers/visitors at your branch/office and you are providing services which require the physical presence of the customer at the branch. Such as banks, hospitals, public offices, ministries, HR departments, public offices etc. Then you must have to manage the queue to prevent unnecessary waiting time for the customers, control the workflow and customer flow. For all that you need a digital queue management system.

Here are some important things that need to be defined before selecting a queue management system:

What is the quantity of daily expected visitors/customers?
How many counters do you have?
What are the services you are currently offering and also planning to offer in the near future?
What is the average service delivery time?
What is the objective of installing a new Queue Management System? Such as optimizing the service delivery time, reducing the workload on the agents, expansion of the facility, addition of new services, etc

Once all those questions are answered only then you will be able to define the clear objectives of the queue management system. As we have understood the purpose of the queue management system so now let us discuss what a QMS is and how does it work and what are the benefits of having an efficient queue management system in place.

What is a Queue Management System?

As the name suggests the queue management system allows a business/office/organization to effectively manage the queue at their offices/branches. There are so many different types of digital queuing systems some comes with only simple LED Screens with a trigger switch. Some come with a bulky software which enlists all the activities, analyze the data and generate reports. There are some QMS variants with large signage displays, token printers, QR Codes, and other accessories to enhance the customer journey and user experience through the service delivery process. There are some digital queue management systems that completely operate paperless. Some queuing systems also allow virtual queuing and smartphone-based services. We will enlist all major types and classifications of the queue management systems in this guide.

Types of the Queue Management System

In this guide we will cover only the major and most widely used types of the queue management systems which are as follow:

General Purpose Queue Management Systems
Queue Management System to aid Social Distancing (New)
Linear Queuing Management System
Virtual Queuing System
Paperless Queue Management System
Smartphone Apps based Queue Management Systems

1. General Purpose Queue Management System

General Purpose Queue Management System or simply Digital QMS is the queuing systems most widely used in banks, hospitals, public offices, customer care centres, HR departments and other similar places where a large number of customers/visitors is expected. The Digital Queue Management Systems comprises small LED Displays or Monitors, large signage screens, token dispensing kiosks and a queue management system software.

2. Queue Management System to aid Social Distancing

This is a new addition to the industry amid the current scenarios. The Social Distancing Queue Management Systems are built exclusively for aiding and implementing/enforcing the social distancing at the branch/facility. Our Social Distancing QMS is thoroughly designed to provide safety measures for both the customers/visitors and the agents as well. The software is a massive upgrade of the regular queuing system software and provides multiple operating modes which can be configured from the control panel. This means our Queue Management System to aid Social Distancing is capable of operating in both scenarios with and without social distancing.

3. Linear Queuing Management System

Linear Queuing Management System is very suitable in reducing the service delivery time and enhancing the efficiency of the agents without compromising the customer journey or user experience. The linear queuing queue management systems are widely used at the customer service centres and public offices, where the facility is built to have a large number of the counters and a centralized waiting area. The queue has been managed on first come first serve bases. The Linear QMS comprises of small displays mounted at counters, large signage displays and announcement systems to direct the customers from the waiting areas to the vacant counter.

4. Virtual Queuing Systems

Virtual Queuing Systems are the QMS that allows online or remote methods to sign-up for the queue. There are several mediums used for virtual queuing. The customer/visitor doesn’t have to come to the branch to sign-up rather they can sign-up remotely and they can arrive at the exact time when their queue should have been called. This prevents the crowd at the branch/facility and it also reduces the wait time. The latest software for our Virtual Queuing System also allows the agents to control the queue with more automation and flexibility. This also reduces the workload of the agents and increases their efficiency hence results in less service delivery time.

5. Paperless Queue Management System

As the government of the UAE is encouraging businesses and corporate sector to go paperless or minimize the use of the paper in day to day operations to support their eco-friendly initiatives. More and more businesses organizations and companies have started to adopt it. There are some other reasons too for going for a paperless queue management system such as reduce the physical contact and maintain the social distancing, etc. The paperless queue management systems comprise of virtual sign-ups via smartphone apps, call, SMS, email, etc. Then there are standard digital signage displays, counter screens, etc.

6. Smartphone Apps based Queue Management Systems

As the smartphone internet traffic surpassed desktop traffic since 2016. More businesses are utilizing this platform. In the United Arab Emirates, smartphone internet users dominate ordinary internet users. It is very wise to use this platform for your advantage. This is the reason we have built a smartphone-based queue management system. This QMS utilizes the smartphone application for both Android and Apple to improve the customer journey as well as it improves the control and monitoring for the agents and the administration. There are three main smartphone portals:

Customer/Visitor Smartphone Portal
Agent’s Dashboard and Portal (It is available in both Smartphone/Tablet User Interface and Web-based User Interface)
Management/Administration Smartphone Portal (It is also available in both the Smartphone/Tablet User Interface and the Web-based User Interface)

This also reduces the customer wait time, prevent crowd at the branch/facility, and provides real-time updates to the customers, administration and the agents and much more. The other components are the same such as the digital signage screens, counter displays, etc.

Essential components of a Queue Management System

There are so many add-ons and accessories of a queue management system that we are using to provide to our customers, but there are some essential components of a queue management system which are required to maintain the efficiency to an optimum level. Such as:

Token Dispensing Kiosk Machine
Digital Signage Displays
Counter LED/LCD Screens
Audio Announcement (Multi-lingual)
Queue Management System Software

These are the basic components of a standard queue management system. If you are going for a virtual queuing, linear queuing, paperless QMS or smartphone applications based queue management system then you don’t need the Token Dispensing Kiosk Machine but the rest of the for are required. The Queue Management System Software can be customized as per the type of the queuing system.

That is not all since our all solutions are completely customizable so we can include any feature from any type of the QMS mentioned above to provide you with personalized user experience. The QMS Software is also a very important part of the system as it allows the administration and agents to automate the basic tasks to reduce human efforts, and also provide a comprehensive insight of the performance and customer/visitor and agent’s behaviour. Which is very critical to do the improvements in the customer/visitor journey.

1. Token Dispensing Kiosk Machine

Token Dispensing Kiosk Machine is a simple kiosk with a small 14” or 19” screen with a thermal printer and a simplified user-interface. The kiosk utilizes the QMS software engine to classify the customers/visitors into predefined categories to further enhance their experience throughout the service delivery.

2. Digital Signage Displays

Digital Signage Displays are large LED/LCD multimedia screens which can be placed at strategic locations in the waiting area and are being used to display the information about the ongoing queue and also announce the upcoming token/number. Usually, 40” to 85” screens are used and they also play videos/adverts and any other information the business wants to show to the customers in the waiting area.

3. Counter LED/LCD Screens

These are usually dotted LED displays placed on each counter, to show the counter number and the current token number for that particular counter. Instead of the LED dotted displays, small LCDs can also be used to display the multimedia information.

4. Audio Announcements (Multi-lingual)

Since UAE is a multi-cultural environment and host a number of nationalities from all over the world, so the audio announcements have to be in multiple languages, normally English and Arabic are preferred but some businesses and public offices are also using Hindi, Urdu, Bengali, and other languages. This is a very useful and effective tool to grab the attention of the customers/visitors in the waiting area.

5. Queue Management System Software

Queue Management System Software is the backbone of the system. The entire user journey, user experience, agents’ performance, management control, monitoring and reporting is handled through this software. Our Queue Management System Software is a result of a decade long improvement, enhancements, and professional experience we have acquired while working in Dubai, UAE. Here are the basic features of our Queue Management System Software:

Customer Interface
Kiosk Interface
Agent Interface
Branch Manager/Local Control Panel
Administration Control Panel (Head Office – All Branches)
System Configurations and Settings (Multilevel controls for automation/mode selection)
Agent Performance and Monitoring Dashboard
Reporting Dashboard (Agents/Counter, Branch, Corporate Reports, Detailed Reports, etc)

These are some of the basic components of a Queue Management System software apart from that there are smartphone applications and their control panel modules and some other advance features are also included. Depending upon what type of the Queue Management System you are using the software features may differ.

Conclusion

First of all, analyze the requirements, the number of expected customers/visitors, the type or physical settings of the location, the number of counters, the services you are offering and the sign-up methods you need to sign-up for the queue. Then chose the system components of the queue management system along with the software features that you need. The best approach is to consult any professional queue management system provider in Dubai, UAE such as RSI Concepts. This complete guide is written for a non-technical audience to let them understand the basics of a queue management system so that when they decide to install one they should know what exactly are they looking for. If you have any question please do utilize the below comment box.

For technical and sales enquires please contact us at our Contact Us page.

Checkout: The Anatomy of a Modern Bank Web Design in Dubai