Queue Management Archives - Page 4 of 5 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

July 11, 2021August 15, 2021

Advancements of Queue Management System Expected in 2022

The queue management systems and queuing solutions are very effective and impactful on the customer journey and customer experience. Basically, technology is evolving rapidly. The very basic technology-based items that we used on daily basis such as computers, laptops, and smartphones, televisions, etc. are being replaced with newer more powerful, and better gadgets. Similarly, the other technologies are also evolving. The queue management systems are made with a very basic computing technology that is integrated with a variety of hardware to innovate advanced features and functionalities. The queue management system software tool is also a very powerful component of the solutions, mostly here in Dubai, UAE the queue management software is basically designed to be run on a server, then additional interfaces are provided for customers, agents/servers, and the administrations. The programming tools and technologies used to build such software programs are also evolving and upgrading. This provides a great advantage to the vendors and manufacturers to keep the cost acceptable and provide advanced features as well.

The year 2020 was the year of a complete transformation in the overall customer behavior, businesses and brands operating locally or internationally have never witnessed such a huge shift in such a short period of time. In the year 2021 the queue management system manufacturers and vendors are struggling really hard to meet the new requirements, the year 2022 will be the year of real progress and unprecedented advancements in the queue management system industry. The general public behavior and interaction have been changed completely. The customers demand and expect a lot from their brands and businesses. The market trends have been changed, as now we are more integrated with digital solutions than ever before. The adaptation and acceptance level for digital solutions and systems is at an all-time high. Businesses can experiment a lot with new and innovative digital solutions. The queue management systems are not different either. Here are the advancements of queue management system expected in 2022:

Virtual Queuing

Virtual queuing is not a brand new feature, however, the way it is being utilized is a completely new concept. The main difference between virtual queuing and traditional queuing is that virtual queuing allows the users to virtually sign up for the queue. It means that the customers and visitors can sign up for the queue being away from the business. The virtual queuing sign-up can be done with various means, such as website, online customer portal, appointment booking module, call, SMS, email, etc. The virtual queuing is very helpful for the staff too. As the customers and visitors can sign-up without being physically present at the branch, so there is no chance of getting a crowd or a large number of customers inside the waiting areas. Which also requires additional staff for the management.

Virtual queuing is a great boost to the customer experience and customer journey. As the most annoying thing in any customer journey is waiting. If there is very less wait time the customers can plan to reach the branch at the very exact time of their turn. The customer calling and announcements can also be made using virtual methods/digital mediums. Which makes it even easier for the customers to monitor the queues. Virtual queue management systems are gaining popularity. More often businesses in Dubai and other emirates of UAE are asking for a traditional queue management system with virtual queuing features enabled so that whenever they want to switch to the virtual queuing mode they can do it easily.

Mobile Queuing

If you are living in Dubai or any other part of UAE you must be aware of the usage of smartphone applications. Our society is heavily relying on mobile apps for various daily life gigs. Moreover, the government is also focusing on digitalization for the sake of convenience of the users and to make the services available instantly. There are tons of government services that residents are using via their smartphone applications. This makes society more welcoming for mobile-based solutions. The year 2022 will be the year of the smartphone revolution. I believe the UAE must be at the first place in the list of countries with the most internet access with almost its entire population have access to high-speed internet. This makes smartphone applications even more convenient and effective.

The mobile queuing or a smartphone application integrated with a queue management system is by default a virtual queuing. Mobile queuing is more useful than any other traditional queuing. The customers and visitors can sign-up for the queues from their smartphone applications. The real-time updates and queuing information can be viewed on smartphone applications. The customers can be informed by alerts and notifications. This saves a lot of time and provides a lot many other useful features. For example, the customers can easily search for the nearest branches, they can also lookup for the least busy branches near to them, they can navigate to those branches and much more.

Mobile queuing also provide businesses a direct and personalized communication channel. The business can ask the customers for their feedback after their visit via the queue management system smartphone applications. The customers can also plan and schedule their visits with an integrated appointment booking feature. The queue management system smartphone application also provides additional data which helps the customers to plan their visit such as the information of the busiest hours, days, or branches, etc. The branches which provide additional services or the list of the services, etc. And much more. There is literally no limit. Businesses can get more creative and innovative to improve customer journeys and customer experiences through smartphone applications.

Queue Management System Integration with Software and Hardware

That is obviously not a new trend but we are expecting the queue management system integration with software and hardware to get more intense. Currently, only a few basic software and hardware integrations are commonly used, such as the Emirates ID Card scanning or QR Codes. However, in the year 2022, we are expecting that businesses in Dubai, UAE will start relying on intense software and hardware integration with their queue management solutions. Businesses are always looking for methods and ways to maximize their customer’s experience while also focusing on minimizing the workload of their employees and resource consumptions. The integration is the solution for that.

The integration leads to automation, which not only improves efficiency and makes the process fast but it also increases profitability. Another most efficient way to achieve higher efficiencies is by using a centralized information system that is effectively integrated with all of the IT infrastructures to form up a communication grid. Whether it is a machine to machine communication or a human to human communication, the availability of information at the right time and at the right place is crucial. This is why we are expecting that in the year 2022 businesses will demand more interconnected solutions. This will allow them to not only improve customer experience and customer journey but will also enable them to boost their employee performance and to achieve more effective controls and administration.

The queue management system should be able to effectively manage customer journeys automatically, for that may be new hardware will be needed to enable the system to identify the customers, then the system can prioritize them, and route them to ensure quicker and quality service delivery. On the other hand, if the queue management system is connected to the customer database, it can automatically fetch the data and information required by an agent to serve the customer and to deliver the required service. This makes the process very fast and reduces the service delivery time as well. These are just examples, there is an endless list of software and hardware which can be integrated due to the technological advancements in the queue management system technology.

AI-based Queue Management System & IoT Integration

The AI stands for Artificial Intelligence and the IoT stands for Internet of Things. Both are very latest technologies and a few years ago was considered to be Hollywood stuff. Thanks to the chip advancements and R&D done in the past few years, the two have become a reality. And all technology solution providers are gazing their eyes on the two sectors. If Elon Musk’s future depiction of Artificial Intelligence turns out to be another false speculation, we will definitely witness all sectors of our life flooded with artificial intelligence-based solutions within a couple of years. Here I would also like to mention that artificial intelligence is not only the Terminator but in fact, it is just a highly advanced software with extremely sophisticated programming and currently, Google, Facebook, IG, and tons of platforms that we use daily are running on one or another kind of Artificial Intelligence. The smartphone before getting smart was just the phones, but with Android and iOS, the smartphone has become smart and is ever getting smarter. Similarly, the artificial intelligence integration will improve the queue management systems and each and every aspect.

The artificial intelligence-based software engines will help the businesses to manage and monitor their queues and relevant systems in a more organized and automated way, where most of the automatic decisions will be done through the artificial intelligence-based software engine, which will rely on machine learning and will keep improving itself over the time. This will not only help businesses in effectively managing the customer flow, but the real magic will be done at data capturing, monitoring, KPIs, and reporting sides. The artificial intelligence-based queue management system can provide extremely effective business intelligence and will be able to process various feeds more effectively. Which will make the decision-making even more effective and risk-free.

The IoT is a modern revolution of electronics. With the easy availability of high-speed networks, cloud, 4G/5G, broadband internet access the IoT is not only the future but developed countries like UAE have already started implementing IOT based solutions. The IoT allows various electronics devices to communicate with each other and with a management program that gives them instructions to act accordingly. You must be thinking how will this improve the queue management system? Well, the IoT devices will not only allow easy system installation process but remote monitoring and management of each node and connected device will be possible, such statistical data will be relayed to the AI-based software engine which will utilize it to make real-time decisions to improve the customer flow and much more.

Purpose Made Queue Management Systems

The purpose-made queue management systems are not a new trend, however, these days almost more than 80 percent of the queue management system installation in Dubai and other parts of UAE are generic or general-purpose queue management systems. However, businesses are gaining awareness and are demanding more subjective solutions rather than general-purpose queue management solutions. This is why the year 2022 will be the year of purpose-made queue management systems. Each and every industry will prefer to opt for a purpose-made queue management system rather than altering or customizing and general-purpose queue management system to be able to achieve their desired results. The purpose-made queue management system once in the market will get improved very quickly as more data and studies will be available for the manufacturers and vendors.

The purpose-made queue management system trend will take over the traditional queue management system by the year 2022. And there is another big reason to believe in that which due to the different work processes and different customer journeys at different businesses. This will give rise to the demand for purpose-made queue management systems.

Read this: Pros and Cons of Queue Management System

Conclusion

The queue management system is a very powerful tool for customer journey transformation. It is considered to be essential for the modern customer journey. There has been several improvements and advancements in the queue management systems in past few years, but the way the customer journey and customer interaction with the brand have been transformed in the past few years, the queue management systems are going to take the customer journey to the next level in coming years. The year 2022 will be the year of great innovations in queue management systems. As the customer’s demands and expectations are also evolving at a very rapid pace, this will give rise to the integration of the queue management systems with AI and IoT. The businesses will look to improve the system efficiency and gain more control and better administration in the coming years. This is only possible if the AI and IoT work with the system integration of other organizations’ tools and IT infrastructure. RSI Concepts is a leading queue management system provider in Dubai, UAE. If you need an advanced queuing solution that can boost your work efficiency and improve customer loyalty do let us know. We are here to help, you can reach us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How to Achieve the High ROI using Queue Management System

July 6, 2021

How to Achieve the High ROI using Queue Management System

Achieving the high ROI results with a queue management system is comparatively easier, as the system itself is very capable. Here in Dubai and other parts of UAE businesses prioritize their customers, the markets are growing, every day the competition is increasing. Studies showed that around 90% of the customers are willing to go to another service provider rather waiting in the long queues. Every single minutes added to customer wait time could cost you potentially tens of hundreds of sales on daily bases. That is the reason businesses from all sectors in UAE are rapidly adopting to the digital queue management systems and queuing solutions. The customer experience and customer journey is extremely important. If a business is not using a queue management system to manage the daily customer flow, they will eventually end up losing a huge chunk of their sales.

That is the reason these days we can find queue management systems everywhere, from banks to government offices, schools to hospitals and clinics, food courts & restaurants to HR Offices, everywhere were we go we find a queue management system. This also results in a lot of vendor and supplier of the queuing solutions. However, there are only a few companies which are offering a great queue management system to ensure higher ROI results for you. RSI Concepts is a leading queue management system vendor and supplier, with exceptional range of different queue management systems. A queue management system in Dubai, UAE is considered to be a long term investment. When it comes to a queuing solution the businesses are concerned about the ROI, as it is a long term investment to calculating the ROI is also not as that simple.

In this blog we will focus on the features which can boost the profitability of a business and we will also explain a business can easily quantify the ROI of a queue management system.

How a business can increase profitability with a queue management system?

A queue management system has a lot of benefits and it can improve a lot of areas related to the customer journey and customer experience. On top of that the queue management systems are also very helpful in improving subsequent business processes and policies. Here are some traits of a queue management system that help businesses in improving their profitability:

Reduce Wait Time

The wait time had different impact on different industries and sectors. But one thing is common, it always have a negative impact on customer journey and customer satisfaction, which results in decline in sales, in some cases this decline could be huge, it is an estimate that worldwide retail sector reported almost 70% of sales drop when the wait time is too long. With a queue management system businesses can avoid such losses, as the queue management system automatically manage and streamline customer flow, which reduces the wait time and improve customer experience. This help brands to retain more customers and improve customer loyalty and get repeated business. Which directly contributes to generating more revenue and profits.

Offer Virtual Queuing

The virtual queuing is the most modernized form of a queue management system. The main idea is to let the customers sign-up for the queues remotely/virtually. The customers can issue a mobile ticket or sign-up for the queue without being arriving at the branch. This allows them to wait outside, or utilize the wait time in some other activity, which in terms of customer journey results in literally no wait time. This not only improve the customer journey and customer satisfaction but it also help employee to improve their work efficiency and the overall productivity of the entire branch. Good quality customer journey makes your customers and visitors happy and satisfied. Happy customers give repeated business and also advocate for the brand.

Improve Employee Performance

In case of a manual queue management, the employees will have to do all the work manually. They will have to manage the queues, they will have to ensure the smooth customer flow, and they will have to handle the line disputes among the customers and much more. Which distracts them form their primary tasks and result in poor work efficiency. A queue management system eliminate all these problems and automatically handle the entire customer flow, which results in a very smooth and quicker customer journey. This allow the employees to focus only on their primary tasks, and they can easily serve more than twice customers in a single shift or even more. This allow the businesses to reduce the resources which help reducing the cost. And with the improved employee efficiency good quality work increase customer happiness. Which positively impact on the overall business growth.

Automate Customer Journey

A queue management system allows businesses to automatically manage all touch points and interactions of the entire customer journey. On one hand it saves a lot of time and makes the process fast, on the other hand it improves the customer experience as well. Especially for businesses who have stepped services which require multiple counters for a single service delivery. A queue management system also significantly improve the customer flow in scenarios where multiple services are being offered and certain counters are dedicated for certain services. The queue management system also help managing and routing the VIP or premium customers and the customers with special needs. This improve customer experience a lot and it portrays a very positive brand image. Which help attracting more customers and also good for customer retention. These factors directly impact the business growth and profitability.

Improve Service Quality

The customer interaction with the business can heavily influence their service experience as well. If a customer or visitors had to wait for too long under mismanaged or poorly managed conditions, when they will reach to the counter they will be annoyed or upset. This will also impact their interaction with the service agent/server. If the customers and visitors got an excellent experience before reaching to the counter, they will be happy or at least they will not be angry or upset. This will make them more open and understanding towards the agent. Satisfying such customer is a lot easier than satisfying annoyed customers.

Moreover the queue management system also reduce the unwanted work load from the employees, which make them more efficient too. The employees will be highly focused and can deliver good quality service as well. The queue management system also have ability to route customers with different needs towards different counters. If agents are delivering only one or a few services, they could easily build expertise for that. Which also improve service quality and customer experience. Good quality services build good brand identity which help increasing conversion rates and customer retention and these all things contributes to business growth.

Improve Customer Retention

Customer happiness and good customer journey is a key to customer retention. If your customer are happy and satisfied they will remain loyal to your business. If they are unhappy they will immediately move to a competitor. The customer retention is extremely important for business growth. As if you keep focusing on marketing and other efforts to increase your new sales, but failed to retain the existing customers, then your overall profitability will decline. It totally depends upon the number of new customers coming to your brand and the number of customers who are leaving your brand. Eventually it will act like a death trap.

But if you manage to retain your existing customers, you will not only get repeated business from them but you will be able to keep adding more customers who will contribute in the growth of your business. A loyal customer base act as a foundation for a business, without that a business could crumble anytime. A queue management system ensures your customer leave happily and satisfied. Happy customers are tend to be the most loyal to the brand. They also promote the brand within their circles. Which attract more customers and build a strong brand identity. Brands with positive brand identity tends to have higher conversion rates from their marketing efforts comparing to the average brands or brands with poor brand image.

Improve Communication with Customers

A queue management system with its advanced features enables direct communication between the customers/visitors and the brand. The customer interfaces can be designed with multi-lingual support to further improve the communication. Moreover the business can also collect customer feedback using the additional queue management system modules. Business can conduct online surveys and request for their opinion or suggestions. With the integrated smartphone applications or online customer portals, the businesses can enable a direct and personalized communication channel between them and their customers. The customer feedbacks and survey data can be utilized further to assess business practices and various other aspects of customer journey.

Collects Stats & Business Intelligence

A queue management system is a great source of various types of valuable business intelligence data. It allow businesses to capture data from all touch point throughout the customer journey. The customer feedbacks also help evaluating various business processes, employees and customer experience. The queue management system has built-in KPIs (key performance indicators) to measure the performance of various active components, such as relevant systems, customer flow, and employee performance. The employee performance indicators help business to accurately quantify the performance of individual employees as well as of teams and branches. The management can easily take actions and make decisions to improve employee performance which will also help improving the service quality. The system usage stats and customer feedbacks help business in making policies and strategies to improve performance, products & services, and quality of service. Which will later help businesses in increasing sales and revenue.

How to Calculate the ROI of the Queue Management System

As whenever a new system is acquired every business set their goals and objectives and then evaluate the system by various aspects such as system usability, utility, scalability, estimated outcome, cost, and other financial aspects. On the bases of these an overall ROI (return over investment) is calculated. Every system is eventually evaluated on the bases of its ROI. If the ROI is good the business can commission the system with confidence. If the ROI is not satisfactory then the business will be hesitant to invest in such system. For queue management systems the ROI calculation is very simple and easy.

Without a queue management system the business will have to allocate more employees to handle the customer flow, usually the employees are assigned by keeping in mind the busy hours and the regular foot fall. So, usually the most of the branches are either overstaffed or inefficiently staffed. This put a lot of expense on businesses. With the help of a queue management system the system take care of most of the intermediary processes and automate various steps of the customer journey, which entirely eliminate the need of additional staff. The customer flow and the entire queues are managed automatically by the queue management system, this also improve the work efficiency of the agents/servers. With the help and benefits of the queue management system the employee performance is also significantly improved, which make them able to serve more customers in a single shift. That is how the business can easily calculate how much agents/server or employees will be required to server a certain number of customers and visitors.

Another very accurate ROI can be the estimation of the cost per customer or per service delivery. This is also very easy to calculate. The businesses can easily calculate the service cost per customer before the queue management system and after the queue management system. All you need is the quantity of the customers they have served last year or more precisely the number of serving customers as it could also include the customers with the repeated service delivery. Then the cost on each service, and the value of the each service. Then the ROI can be calculated by including the queue management system into the equation and both results can be compared.

Other non-financial benefits are also there. The biggest benefit of a queue management system is that it significantly improve the customer journey and customer experience. Which exponentially increase the customer satisfaction score. The customer satisfaction score drives the opinion about the brand and help building a positive brand image. A good brand identity attracts more customers and also plays important role in conversion and lead generation through various marketing efforts. So, in longer run with or without the non-financial or non-quantifiable benefits of a queue management system the ROI is excellent.

Conclusion

Obviously whenever a business plans to acquire a new system or infrastructure the one thing that counts the most is the ROI (return over investment) rates. In case of a queue management system the ROI is always excellent. As any queuing solution comes with certain benefits such as reduction in wait time. The automation and functional improvement in business processes lead to an excellent customer experience and a smoother customer journey. The less work load on the employee lead to their performance improvement. With the help of a queue management system a single employee can handle more customer in a single shift. The cost and expenses can be reduced, the output can be maximized. Which significantly improve the ROI of a queue management system. At RSI Concepts we have a dedicated team of technical experts and business analysts who can help you with your queue management system project. You can easily reach us out through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: Pros and Cons of Queue Management System

April 11, 2021

Will the focus be shifted from Queue Management System in future?

Will the focus be shifted from the queue management systems in future? Or near future? That is a very haunting question customers are asking all the time to themselves and to us being a leading Queue Management System provider in Dubai, UAE. The customers often think why do we have to upgrade our existing queue management system? Why do we need a queue management system altogether? The answer is simple, you can’t grow or even sustain without ensuring a great customer experience and an excellent customer journey. But it is also not that simple. The customer experience and customer journey are always important for sustaining your existing customers, building brand reputation and increasing your sales. These days’ businesses and organizations are very concerned about the changing market trends and ever-growing demands of their customers. Not only that the overall standards and expectations of the client have gotten higher over the past few years. Competition is also very high, and the pandemic has also changed everything. Which even make the customer experience and customer journey more important.

See More: What are the Benefits of Improving Customer Journey?

Queue Management System Market Growth and Rapid Adaptation Trend

First, let us discuss some stats and the latest trends in the market! According to a report published in PR Newswire, the Queue Management System market is expected to grow by 6% from 2020 to 2025. Which in terms of growth is very huge growth. The PR Newswire is a well-reputed organization working since 1954 and started as an electronic press release distribution agency that utilized teleprinters to send press releases to news outlets. It is a well-reputed and respected name in the global market. The global queue management system market is expecting to grow a lot and this has invited a lot many manufacturers into the business. We have witnessed new technological advancements and more availability of the components used in the queue management system. In Dubai, UAE businesses are also leaning towards queue management systems and more organizations are implementing advanced solutions to facilitate their customers and visitors. The new trend is showing organizations ranging from educational institutions, hospitals, banks, public offices, government departments, HR offices and many more are rapidly adopting the queuing and customer flow solutions to improve their efficiency and customer experience.

See More: Benefits of Virtual Queue Management System

Impact of the Pandemic on Queue Management System Market

Surprisingly the impact of the pandemic on the queue management system market was good, unlike any other industry. As people are becoming conscious and more concerned about their personal hygiene and wellbeing, we are noticing that people are preferring to go to the places where they think they will be protected and all social distancing and other health and safety concerns will be less. The UAE government is also emphasizing social distancing and strictly monitoring everything. The vaccination campaign, strict laws and huge efforts from the government are done to ensure the health and safety of us all. Business is now exploring innovative ways and technologies to help them ensure social distancing and other safety policies to protect their customers/visitors and staff.

A queue management system can be very helpful in implementing social distancing policies. Businesses can automatically limit the number of active tickets, once the number is reached the queue management system will not issue any more tokens. This helps the staff to easily control and manage the number of visitors and customers in the branch. The human labour required is less to none as the number of visitors can be controlled automatically. This was just an example, there are a lot many features and functionalities that can help organizations to automate various customer journey steps and implement their policies with ease and precision.

See More: Queue System working in Government Departments

What is the alternate of a Queue Management System?

One thing which is impossible that somehow the customers don’t have to visit offices and customer support centres or banks or hospitals. So, until the customers don’t stop visiting there will be a need for customer flow management. A queue management system is the only available solution for that. Manual customer flow management requires too many resources and it makes the service delivery process slower. The staff and server always struggle with managing queues with manual customer flow management. Most of their energies are consumed only by guiding customers to the right counter and managing the queues, addressing people and preventing line jumpers and much more. If a queue management system is in place the staff can peacefully focus on their work the agents have less workload and work pressure and they are able to perform well. The wait time is reduced, the customer journey is improved, the customer satisfaction is increased with digital queuing solutions. So we try to think of any alternative to a queue management system the answer is none. There is no alternative to a queue management system. Of course, there are so many different sub-classifications or versions along with so many different software and hardware accessories of a queue management system but in totality, there is no such system that can replace a queue management system unless and until people stop visiting the businesses and organizations.

See More: How Queue Management System Helps to Provide Better Customer Service

Benefits of a Queue Management System

A queue management system can be beneficial in so many different ways. It entirely depends upon your scenario and requirements. A queue management system not only used to manage customer flow but is being used to transform customer journey and experience. The business can collect valuable business intelligence using inbuilt features of the queue management system. The KPIs (key performance indicators) further help the management to understand and measure the efficiency of different processes and their staff. Such data plays a vital role in policy and strategy making. The management can take complex decisions very easily using the business intelligence and statistical data collected by a queue management system. Here are some benefits of using a queue management system:

Reduce Wait Time
Improve Customer Experience
Transform Customer Journey
Automate various processes and steps of the customer journey
Measure the performance of the staff
Reduce Service Delivery Time
Improve Service Delivery Methods
Collect Customer Feedback
Communicate with Customer via Digital Signage
Integrate Customer Data and helpful information with other corporate tools and enterprise systems
Real-time Monitoring, Remote Management and Notification Triggers
Integrate various hardware with the system to improve service delivery and customer experience such as audio announcements, EID Readers, Passport Scanners, Biometrics, IRIS and Facial Recognition, etc

Of course, the benefits of a queue management system are not limited to above all but there are a lot of things that can be simplified and improved using just a queue management system.

See More: Benefits of Queue Management using Mobile Apps

Will the Focus be shifted from Queue Management Systems?

The simplest and shortest answer is “No”. We cannot move away from the queue management systems. Just think of the mobile phones, we were living peacefully without them, suddenly the smartphone revolution took us like a storm, and the rest is history. Can we move away from our mobile phones? No, we can’t. Similarly, the Queue Management Systems have completely transformed the customer journey and the market trend. This has changed the expectations and demands of the customers as well. The customers are expecting a more personalized and exclusive treatment from the businesses and brands. The businesses are continuously looking for ways to improve the customer experience and customer journey, at the same time businesses are also seeking ways to boost employee work efficiency and reduce the resources or simply cuts on the cost, whether it is operational cost or system commissioning cost.

At RSI Concepts, we are specialized in customized Queue Management Systems and solutions, we assure our customers are getting exactly the same system that can meet their requirements and support their business goals.

See More : 3 dimensions of Queue Management System for Hospitals

Queue Management System Have Ability to Drive the Business Growth

Another most compelling advantage of a queue management system is that it has the ability to drive business growth. The flexibility to link various organizational tools and information centres with Queue Management System makes it a very effective tool to drive business growth. The in-built statistical and analytical engines process the data from various touchpoints and inputs and return actionable reports which are very helpful in taking vital business decisions for improving the customer experience and customer journey. A queue management system not only helps businesses with their customers but also helps them boosting the employee’s work efficiency. As most of the customer journey processes and steps can be automated, the integration allows data extraction from other systems which provide instant information to the server and agent, hence the workload is reduced and the work efficiency is increased. When your employee are also satisfied your customer experience and service delivery improves automatically. Above all, it allows various KPIs which further improve the monitoring mechanisms and allow the management to understand the customer journey and operations in a better and well-organized way. Which itself is a great advantage.

See More: 10 Reasons to Choose RSI Queue Management System over Other Similar Products

Cost and ROI

One of the major advantages of a queue management system is that the system commissioning cost is low and the operational cost and maintenance is also very low compared to other corporate tools. Above all you can always repurpose a queue management system or expand it easily with very little cost and updates and upgrades are also very cost-effective. The technology used to build the queue management systems is widely available and very cheap with a longer lifecycle. A queue management system if maintained properly could last for a decade or even higher. When it comes to the benefits of a queue management system and the return, the first thing is its exceptional capabilities to transform the customer journey and customer experience. Along with vital business insight, KPIs and a boost in employee performance make it the most sustainable and productive enterprise system. If we calculate the ROI (return over investments) in terms of customer retentions, brand reputation, brand trust and boost in sales and conversions, it is truly remarkable. With a very little investment, the organizations and business can do wonder in achieving their objectives and financial goals.

See More: Improve Customer Service with Queue Management System

Conclusion

Will the focus be shifted from Queue Management System in future? No. The service-based industries are heavily relying on queue management systems. They are very cost-effective the ROI is excellent. The market researchers are predicting huge growth in the coming year. The customer journey and customer experience have become the most important factor in any business’s success. The customers are more demanding and the expectations of the customers from brands and service providers are very high in Dubai, UAE. The list of benefits of a queue management system is staggering. The flexibility to adopt different scenarios is exceptional the technology is widely available and long-lasting. The maintenance and operational cost are very low.

The business can easily achieve its business goals and objectives. Customer retention and brand reputation building is comparatively easier to achieve with a queue management system. The business and organizations can rely on a queue management system to ensure steady growth. Customers will never stop visiting the businesses hence a queue management system will always be required. There is not even a remote possibility that I could think of which could cause the decline in the queue management system market. Businesses must have to have a digital queuing solution to ensure customer satisfaction, optimum employee efficiency and customer retention, cost optimizations and building brand reputation which can ensure steady growth.

RSI Concepts is a well-reputed queue management system provider in Dubai, UAE having hundreds of active installations in all different sorts of industries. If you need a quote or even just want to consult to explore further, please reach us out through our Contact Us page or leave a comment below.

Check out this: How a KPI Software can help provide better Customer Journey?

April 6, 2021April 6, 2021

How can the customer experience be improved with RSI Queue Management System?

How can the customer experience be improved with RSI Queue Management System? Before we jump into the subject, it is important to understand what exactly is customer experience? Well, the simplest definition is all the touchpoints where a customer interacts with the organization and their staff are the contributors to the overall customer experience. With the rise of modern technologies and innovation in the digital world, the expectations of a customer in Dubai, UAE have risen to an extent where every organization needs a specific customer experience enhancement policy or strategy. RSI Queue Management System is one of the great tools to help boost the customer experience which eventually helps organizations to establish a good brand identity and all those efforts lead them to effectively sustain their existing customers as well as attracting more customer and prospects. The customer experience can greatly impact your overall sales and customer retention.

If a customer left the branch happily, they will promote a positive brand image, if a customer will be left unhappy they will definitely discuss their bad experience with their colleagues, family and friends. If there is a problem in the customer flow management and queue management the chances are more customer will leave the branch unhappy and annoyed, which could have devastating effects on a brand’s repute and brand identity. Which will not only repel your existing customers but will also decrease sales and conversions. Which is the long terms could be very difficult to rectify.

See More: The Leading Queue Management System Provider in UAE

Improve Customer Experience with RSI Queue Management System

Customer experience is very critical for customer retention, more sales and a good brand reputation. Now the question is how a queue management system can improve the customer experience. Well in order to understand it completely we have to understand all direct and indirect impact of a queue management system on the operations, service delivery and customer’s satisfaction. Everyone wants a satisfied and happy customer. Everyone is willing to go the extra mile to make their customers happy and satisfied. It is not entirely about the resources and labour you are investing but it is majorly on the strategy and effectiveness of your strategy. The best to get started with is your customer flow management or commonly known as a queue management system (QMS). Here are a few benefits of a queuing solution that could effectively improve your customer’s experience as well as brings other benefits too:

See More: Queue Management System Problems and Solutions in Dubai

Organized Customer Flow Management

If you are not using a digital customer flow management solution then most of the energy and efforts of your staff and servers will be consumed in managing the customers and visitors manually because in that case, there would be a lot of confusions among the visitors and customers, people could even end up on being a wrong queue entirely and a lot many such problems. But with an effective digital queue management system you can easily avoid all that, you can reduce the workload of your staff as well which will improve their work efficiency and you can easily satisfy your customers and visitors.

See More: Future of Queue Management System in Dubai, UAE

Reduced Wait Time

As soon as you start organizing the customer flow with a queue management system you will notice a sharp decline in the wait time. As all the people are organized and the staff is managing them with more ease and comfort, their service delivery time will automatically reduce hence each customer and visitor will have to wait for less. No worry about line jumpers or any mismanagement during the queue. Everything is organized and well-controlled and monitored by the staff. The wait time is a huge cause of customer dissatisfaction. As no one wants to wait in a long queue, no one likes to wait for hours to get a service and as soon as you started getting happy or calm customers at the counters they will behave more cooperative with the staff and more understanding. Which itself is an indicator of improved customer experience.

See More: Queue Management System to aid Social Distancing

Automatic Customer Journey Management

Another very advanced feature of the RSI Queue Management System is that it allows organizations to automatically manage the customer journey. Customer journey management plays a great role in improving the customer experience. For example, if you have multiple counters, with multiple agents, and most often business has dedicated counters for dedicated services too. Or in some cases, some counters are exclusive to certain customers, for example, disabled customers and visitors, VIP customers, or priority customers. Another example is if service delivery is done through multiple counters, for example, at one counter you pay the fee and from the other counter you do the data entry, get the service done, or the service itself requires two or more counters to get a complete service delivery done.

All these scenarios can be automated using our RSI Queue Management System. Another most often requested feature from our Dubai, UAE based customers is that the Queuing System should automatically reroute the customers to the vacant counter. Our Queue Management System is fully equipped to handle all those scenarios with a very flexible and administrative control panel to further enable the business to utilize the features as per their policies and needs. This automatic customer journey management helps further reducing the wait time and improve service delivery efficiency. Which improves the customer experience and also reduce the workload of the staff.

See More: Paperless Queue Management System – Dubai

Improve the Waiting Area Experience

RSI Queue Management System comes with in-built additional controls for the digital signage application. This allows the organizations to actively play multi-media content on the large screens which are traditionally used only for displaying the ticketing information. RSI Queue Management System enables the organizations to display the updated ticketing information automatically in real-time along with some multi-media content as well. The effect of multi-media content is that it helps reduce the stress of waiting and the visitors and customers can spend their time while watching interesting videos or adverts along with the updated ticketing information. Which also let them see their token number approaching quickly. It also helps to reduce stress and calm them.

Another great feature of our Queue Management System is that it also prints the estimated time to turn on the token or ticket. Which itself has a great psychological effect on the customer’s mind as waiting for a known time is less stressful than waiting for an unknown time. The multi-lingual audio announcements also keep the customer engaged and reduce the effects of waiting. Collectively these all features make the waiting time experience more comfortable and relaxing than any other traditional queuing solutions.

See More: Complete guide to Queue Management Systems in Dubai

Provide Remote Sign-Ups or Virtual Queuing

RSI Queue Management System have another great modular component which enables the business to offer virtual queuing and remote sign-up facility. The remote sign-up means that a customer can enrol on a physical queue without being physically present in the queue. This is a huge leap in customer experience and customer journey improvement. The customer does not have to physically appear at the branch to enrol in a particular queue but it can be done remotely either from the comfort of their home or office or while travelling towards the branch sitting in their car. There are so many different approaches that are being used by our customers in Dubai, UAE such as SMS, Email, Call, Smartphone Applications, Website or Online Customer Portals, etc.

It provides freedom and the customers know when they should arrive, in some mediums the business can even provide full real-time updates of the ongoing queues and much more. Which really improves the customer experience. This could literally reduce the wait time to zero, as the customer can only arrive at the very exact time of their turn and still get served. This not only helps the customers but it also helps the businesses and organizations a lot, they don’t have to worry about crowd forming in their waiting areas and they don’t have to allocate more resources to manage a large number of people in the waiting area and so on and so forth.

See More: Features of an efficient Queue Management System

Smartphone Applications

RSI Queue Management System is fully equipped with smartphone applications as well for both Android and Apple iOS. This could be a great competitive edge for the business and organizations in Dubai, UAE. As we all know the general population in Dubai, UAE spends a lot of time on their smartphone devices. Which makes it a great platform to communicate and facilitate your customers. The smartphone applications can help the customers and visitors to utilize the virtual queuing, sign-up for a queue remotely, use the nearest branch locator, compare the estimated time at various branches and choose the one with the lowest wait-time and much more.

The customers can get real-time updates of the ongoing queues and reminders and notifications about their turn. It can also enable them to schedule their visit on a particular date or time if available and a lot more. The business can even utilize smartphone applications to ask their customers and visitors for their feedback which is a very valuable business intelligence asset. These features not only improve the customer experience but also improve the brand image and reputation. Such facilities and services help organizations to build trust among their customers and improve customer retention.

See More: What is Linear Queuing Queue Management System?

RSI Queue Management System and Social Distancing

Another great advancement in RSI Queue Management System is its ability to support the organizations in actively implementing the social distancing. As we all know it is mandatory at all public places and the governments of Dubai and UAE have zero-tolerance policies towards social distancing. Apart from government enforcements, it is our moral duty to strictly abide by the social distancing laws. RSI Queue Management System can help businesses to easily control the number of people on the premises by controlling and limiting the number of active queues automatically. All you need is to do an initial setup and the rest will be taken care of by the system. This not only reduces the workload of the staff but it also ensure the customer’s safety and health as well as of the staff.

See More: How queue management system used in social distancing?

Conclusion

RSI Queue Management System is a result of continuous research and development for the past decade. We have established a vast spectrum of the portfolio with a variety of products and specialized solutions for different industry sectors. RSI Queue Management System can drastically change the way you handle your customers. The core features and functionalities are designed to support the business in implementing its customer satisfaction policies. Our queuing solutions not only improve the customer experience and customer journey but also allow the business to collect valuable business intelligence with could help them further optimizing their services and service delivery mechanisms. Whether it is virtual queuing, online booking and appointments, smartphone applications or customer feedback the RSI Queue Management System support a unified solution for all those problems. Our systems are capable of significantly reducing the wait time and workload of the staff. The reduction in wait time makes your customers happy and the reduction in the workload of your staff enables them to work with their maximum potential and efficiency which ultimately also results in satisfied customers.

Feel free to leave us a comment in the comment box below or contact us through our Contact Us page if you need a quote or just want a consultation for your requirements. We would be happy to help.

Check this out: 10 Reasons to Choose RSI Queue Management System over Other Similar Products

March 10, 2021

10 Reasons to Choose RSI Queue Management System over Other Similar Products

Introduction to RSI Queue Management System

RSI Queue Management System is a highly advanced digital queuing system or customer flow management system. It allows the business and organizations to efficiently manage their customer and visitor and also optimize the operational cost. The queue management system significantly reduces the workload of the staff, automate various processes, and allows in-depth monitoring and performance tracking tools. Overall all these features not only improve customer experience and customer journey but it also reduces resource consumption which ultimately results in big cost reductions. Moreover, the peripherals and accessories made it even more effective and efficient for special purposes and scenarios. RSI queue management system also helps the organizations to effectively implement their policies and strategies in the branch to further improve customer satisfaction.

Here are some basic system components of the RSI Queue Management System:

Token/Ticket Dispensing Interactive Kiosk Machine
Digital Signage Screens
Counter Displays (Small LED or LCD Screens)
Audio Announcement System (Multi-lingual)
Agent Dashboard
Management Dashboard
Server Side Application
KPIs, Reporting, Statistical Data and Business Intelligence Collection
Remote Control and Monitoring (Head Office or Branch Office or Any Remote Location)
Smartphone Applications
Integration with Online Appointment Booking Module
Integration with other Corporate Tools (ERP, CRM, SAP, Oracle, Intranet, Customer Portal, etc)

Of course, there are so many other software and hardware accessories that can be added to our queue management system to further improve the effectiveness and usability of the system.

Why you should choose RSI Queue Management System?

Here are the features of the RSI Queue Management System that distinguishes it from other similar products and these are also important factors to consider while selecting a queuing solution for your organization:

1. Customized Solutions

One of the biggest advantages of the RSI Queue Management System is that we offer completely customized solutions. We completely understand that one-fits-all is not always the best. So we offer customizable solutions. Our customer can get more flexibility in terms of technical and obviously commercial aspects of the project. The customization not only saves the cost but also maximizes the product’s efficiency. For example, a queue management solution for a Hospital might not completely fulfil the need for a retail store and vice versa.

Another big issue is with the size and structure of the facility which might require slightly different configurations for each customer. Another advantage of customization is the data collection, monitoring and KPIs (key performance indicator), obviously different organizations work on a different marketing strategy and structure, some things could be important for one organization and these very things could be useless or I would rather say “very less important” for another organization. The list goes on and on, there are so many minute details that are exclusive and unique for each customer and a customized solution can provide a solution for all.

2. Exceptional Customer Experience

RSI queue management system provides an exceptional customer experience. The wait time is reduced, the service delivery time is improved and the queue and customer flow are well-organized. Above all, our queue management system significantly reduces the workload of the staff. Which can further improve the service quality. During the wait time, the digital signage playing multimedia content could be helpful in reducing the customer’s stress. Regular real-time updates on the status also help the customer in relaxing and reducing anxiety while waiting. The multi-lingual user interface is very helpful especially in a community like Dubai, where people from all over the world are residing and working.

The audio announcements and customer calls are also very helpful, because in the waiting area sometimes the customer/visitors could get engaged in their smartphones or other activities, which could prevent them from noticing their turn on the signage screen, the audio announcements can solve this problem. The automated customer journey management further reduces the wait time and improve customer experience.

3. Digital Signage System

RSI queue management system has a built-in digital signage module, you can utilize this module to not only display the information of the queue and ticketing but can also play multimedia content. The module is a full-fledged digital signage content management tool. Having various screen settings and configurations. The digital signage or large screen used in the waiting areas are of great importance, as they are displaying the current queuing information. Hence the customers and visitors are always viewing them. So, having some adverts or multimedia content not only increase the interest of the customers but it will also provide a good marketing and communication channel.

Multi-media content and the large signage have a good impact on the waiting customers as waiting could be anxious and depressing and it can easily annoy your customers, but if you are playing some interesting content along with the queuing details that could help your customers to get engaged and busy hence the stress of the waiting can be reduced. This improves the customer experience a lot.

4. Automatic Customer Journey Management

RSI queue management system comes with a powerful admin control panel tool that enables branch management to implement queuing policies and protocols to further optimize the customer flow. Apart from that, there are a lot many automated tools that can help to improve the customer flow without putting any additional burden on the staff. For example:

Services that can be delivered by a single server or agent from a single counter
Services require multiple counter and servers to get a single service delivery
Dedicated counter and servers for specific services
Premium Counters, VIP Counters or Counter for Customer with Special Needs and/or Disability

The token dispensing interactive kiosk could become handy for this. While signing up for the queue the customer could choose an appropriate queue for their needs. This could be achieved by either an interactive dashboard with instructions which can explain to the customers about different queue and/or a staff member could help the customers to get signed-up only for their required queue. This not only automates the customer journey but also reduces the service delivery time.

Another great advantage of automatic customer journey controls is that they can automatically route the customers from one counter to another if a service delivery requires more than one counter. Our queue management system can automatically push or rely on the customer information to the next stop to prevent any delay in the service delivery. So, the customer doesn’t have to wait in multiple queues. These all features are specifically designed for different scenarios and can be implemented to improve the customer experience and customer journey from your branch/office.

5. Integration with Other Tools and Corporate Systems

Our Queue Management System also allows integration and data sourcing from other tools and corporate systems. This functionality is achieved using secure web services or APIs. Which enables two databases and systems to communicate with each other. There are tons of applications of system integration. For example, our queuing system can pull customer data from the CRM (customer relationship management system) or ERP or HR Management System or any other system. This data will help the agents and servers to recognize the customers instantly and it will also shorten the service delivery time by saving the time of doing manual data entry. The integration not only allows to fetch data from a third-party system but also allows to push data and updates to any other system via APIs.

6. Reporting, Data Analytics & Remote Monitoring

Our queue management system provides a comprehensive reporting module along with an option to summary reports and executive reports. The reporting module is completely customizable. The reporting module utilizes a smart analytical and statistical tool to analyze the data. This makes our queue management system able to provide simplified reports with actionable results. The management can also measure KPIs (key performance indicator) using an in-built reporting module. The reporting module also provides site-wise and agent/counter-wise reporting as well. The reporting module also allows the management to set alerts on certain thresholds and pivot points.

Another remarkable feature of our queue management system is its capability of remote monitoring and remote management. Businesses and organizations can see a real-time status report and updates from the head-office. The head office can view live coverage of all the queuing activities on any branch. Above all, the policies and settings can easily be pushed to the branches and remote offices from the head-office from the control panel.

7. Online Appointment Booking

Online appointment booking can really make a difference. The customers can choose the time and date of their convenience and get themselves signed-up for that particular timetable. Which will significantly reduce the wait time. The customer experience can be improved and the work-load of the staff can be reduced. Online Appointment booking also allows the customers to have freedom of reaching to the branch or office at their specified time only, there is no need of waiting in long queues any more as the customer is already notified about the time of their turn.

8. Smartphone Applications Integration

As smartphones have become an essential part of our daily life. Not only that the internet usage and web surfing from smartphones and devices have already surpassed conventional computers. Which increased the importance of having an interaction at the smartphones with your clients. Allowing your clients to sign-up for the queues from their smartphones can improve the customer journey and customer experience. The remote sign-up process also allows them to sign-up for the queue from the comfort of their home or office. The smartphone applications provide real-time status reports, updates and notifications to further reduce the wait time at the branch. The customer can arrive at the exact time of their turn and can easily get the service done without any wait time.

9. Customer Feedback System Integration

Customer Feedbacks are extremely important for businesses and organizations. For example, you have recently installed a new customer flow management system, you have trained your staff well, and you are providing all facilities that are possible just to increase the customer satisfaction and hoping your customers will retain and you will witness steady growth, but after some months you find out that the results are not meeting your expectations. Now, you have to reevaluate and reassess everything, which is a time-consuming task, and even if you somehow managed to do detailed analysis and studies of your service delivery mechanisms and customer journey, you are still uncertain of a few things and your final conclusion is always based on some assumptions and speculations. Well, a customer feedback system will eliminate all those uncertainties and will provide you with great insight into your business. It will provide you with a chance to directly communicate with your customers and you can ask almost everyone one of them about their opinion and suggestions. Our queue management system provides a very simple yet powerful customer feedback collection tool. Which can help the businesses and organizations to rectify certain issues which could be impacting customer journey, experience and the business growth itself.

See More: Queue Management System Problems and Solutions in Dubai

10. Cost-Effective Queuing Solution

RSI Queue Management System is a very cost-effective queuing solution. The capabilities of providing a customized solution enable us to deliver very efficient customer flow management systems at a comparatively lower cost. The initial cost is the major expense, the overall system software and hardware are designed to last long. There are no hidden fees and subscriptions. The system can be expanded easily. The implementation is fairly simple. The server-side application or the backend can easily be deployed to cloud-based hosting or on-premises data centres. There is no restriction or limit from our side. The complete hardware setup is very cost-effective. Both the software and the hardware comes with a warranty. The system updates and upgrades or customization and after-sales support are available for all customers. These traits make it the best ROI for your needs. The hardware and software both are capable of upgrades and updates at a very low cost. Which makes it a long-term investment. The customization and integration allow us to eliminate a variety of other intermediary applications which also save a lot of commissioning and operational cost.

See More: The Leading Queue Management System Provider in UAE

Conclusion

Having an efficient digital queue management system could heavily impact your business. How you are treating your customers will determine your path to success or failure. As getting new customers are important for steady growth, retaining the existing customers is also equally important. When your customers are visiting your branch or office, they are expecting to be treated well. The only thing that could annoy your customer the most is long and mismanaged queues and long wait time. This will not only annoy your customers but it will also put more pressure on your staff. A good queuing system can help you solve both problems. The monitoring tools, customer feedback, reporting, automation and customization ensures you get a great solution that is specifically designed to solve your problems. In this blog, we have listed 10 reasons to choose RSI Queue Management System which all are also a very important factor to consider while choosing any queue management system.

At RSI Concepts we are always eager to provide the best solutions to our customers to help and support them in achieving their business goals. If you want to discuss your needs with us, feel free to reach us out from the comment box below, or contact us from our Contact Us page or call us directly.

Check this out: Queue System working in Government Departments

March 2, 2021

Queue System working in Government Departments

The main objective of the queue management system is to manage the customer flow with maximum efficiency and reduction in the wait time. A queue management system could help the government departments and public offices to deal with the social-distancing and COVID-19 situation effectively and also to improve the customer experience during their visit to the office. It is a common sitting of long queues at the government sectors, but nowadays due to the COVID-19, most of the services went online or provide alternates to facilitate their customers without compromising their health and safety. Still, there are tons of government services that can only be delivered at the branch or office. Most of the time customers also want to visit the office rather doing it online. This is why government departments have to adopt preventive measures and extremely organized customer flow management. Above all the government of the UAE is always stressing the importance of going green and reducing carbon footprint and another remarkable initiative of the government is to the digitalization of their products and services.

UAE government and the government of all emirates are considered to be the world’s highly digitalized governments in the world. You can avail yourself of tons of services through digital mediums. This also raises the importance of an efficient digital queue management system. Which could not only covert the manual process into digital and automate it but also provides the full advantage of digital and online domains? The government departments and their public offices are always the busiest, hence require smart solutions to deliver their services and to enhance the customer journey at the office. This is why a queue management system is a perfect companion of the government departments and their public offices. It reduces the wait time, allows full control and autonomous customer flow management, improve service delivery efficiency, reduces the workload of the staff and the management and makes the visitors and customers happy.

Here some of the advantages of a queue management system working in the government departments:

Manage Customer Flow with great Efficiency and Control

A queue management system allows the government departments to manage an immense load of daily footfall. The system has a powerful administrative control panel to control and implement department or branch policies effectively. According to those policies, the queue management system will automatically manage customer flow. As the whole customer flow management process can be automatic or semi-automatic (depends upon the requirements), it enables the automatic customer routing to the free counters instantly, which also reduce the wait time. On top of that, these days due to the COVID-19 social distancing is strictly implemented in all public places. So, the queue management system can also assist the management in implementing their social distancing policy effectively without any human intervention there is no room for error or miscalculation either. This also ensures the safety of the customers, visitors and staff.

See More: 5 Challenges and Solutions of Queue Management System in Banks

Customer Journey Automation

The customer journey can be automatically controlled using a queue management system. This feature is extremely useful in cases where it requires the customers and visitors to go to multiple counters or servers to get the full-service delivery done. The whole process can automate by implementing the policies and the queue management system can automatically route the customers from one customer service counter to another until the full-service delivery is done.

As most of the time, the government departments and public offices are offering multiple services and in some scenarios some counters and dedicated to particular services only. For example, if there are 24 counter, let say 10 are dedicated for service A, 6 counters for service B and remaining 8 counters for service C. This scenario can easily be controlled by the queue management system.

The organization’s policy can be implemented through the powerful administrative control panel, and whenever a customer is signing up for the queue the system can enquire them about the service they would like to avail and then put them in their respective queue. This prevents a lot of troubles and saves a lot of time.

VIP Customers, Customers with Disability or Special Needs or Any Exception

Sometimes there could be some counters dedicated to premium customers, VIP customers or customers with special needs or any such things. In such a scenario, the queue management system can automatically follow the management’s policies and route the customers to their appropriate counters. This ensures a smooth customer journey and an excellent customer experience.

Reduce Wait Time and Quicker Service Delivery

A queue management system allows the management to reduce the wait time for the customers and improve their service delivery efficiency. As all the customers are managed in a well-organized manner. They are being automatically routed to their relevant counters and servers. There is no delay in customer calls, and there could be no issue or conflict in the queue or turn, the wait time gets reduced. The customer will have to wait for less, as everything is getting done with precision and without human intervention so human errors are also eliminated. Another great advantage of a queue management system is that it also helps to reduce the workload of the staff and service agents by handling different processes and by automation. Which effectively increase employee efficiency and also results in quicker service delivery and improved customer experience.

As the customer journey is managed and controlled by the queue management system as per the policies of the department, the customer journey is also reduced. As soon as a customer gets frees the next customers is called. Especially in multi-counter service delivery, where a customer will have to go to multiple counters to get the full-service delivery. In multi-counter based service delivery the automation reduces the time and easily guide the customer from one counter to the next without any delay or interruption. Which also results in quicker service delivery.

Improved Monitoring and Performance Analysis

Apart from reducing the wait time, increasing the employees’ efficiency and quicker service delivery a queue management system comes with additional benefits. The government departments and public offices deal with hundreds upon hundreds of customers and visitors on daily bases. There could be a lot many unhappy customers too. In such a situation having a powerful analytical and statistical data collection medium integrated into the customer management process could provide valuable data to the management. Which can help them in further improving their service delivery mechanisms, enhancing the customer journey and effectively measuring the employee performance and much more. The system usage data can also provide a brief detailed preview of the system’s performance. In total, all that KPIs and statistical data gathered from the queue management system could be utilized to take important decisions and forming future strategies to ensure better customer services.

Reporting Module

All the data collected autonomously from the queue management system will be available in multiple reporting formats. The reports can provide precise system usage data and accurate key performance indicators (KPIs) could help the management to highlight the areas where improvements can be done. Furthermore, the reporting module also allows the management of the government department or the head office to monitor the performance of the agents and servers on daily bases. All the statistical data is gathered and provided in real-time to improve the reporting and monitoring capabilities.

Integration with other Data Centers and Systems

This is another great advantage of a digital queue management system. It allows integration and synchronization of data with other organizational tools and corporate systems. This integration allows the management and staff of the government departments to reduce the service delivery time. For example, in order to sign-up for the queue, the visitor must have to scan their Emirate ID card or EID. Once scanned the data has been loaded from the government databases and the user can automatically get authenticated. Once the user arrived at a counter all their data has been automatically getting loaded on the screen of the server or the agent. Which could save them from doing manual data entry. A lot more such innovative features can be added to the queue management system. This feature is possible by enabling a queue management system to fetch and push the user data from other systems. All the process is fully automatic and saves a lot of time. Here are a few more integrations that are gaining popularity:

Integration with User Identification System
Integration with CRM, ERP, Sales Management System, etc
Integration with a customer feedback system
Smartphone Applications
Online Appointment Booking and Remote Sign-up Process

There are a lot many different scenarios where we can integrate the queue management system to fetch or send data to any other system to incorporate more features that help to reduce the wait time and improve the customer journey.

See More: Benefits of Queue Management using Mobile Apps

Queue Management System Accessories and Add-ons

There are so many hardware and software add-ons or accessories which can be added to the system to further enhance the system performance and usability. For Example:

1. Audio Announcements

Audio announcements are a great way to get the user’s attention to who is waiting in the waiting area. As when most of the people arrive at a government department or public office, they just took their queuing ticket and sit in the waiting area. Most of the time either you are on the phone or talking to the person sitting next to you or something like this. The audio announcement can easily alert them for their turn.

2. Multi-lingual Interface

Dubai is a huge city having so many different types of people from various societies, cultural background and countries. A multi-lingual interface can help you improving customer happiness and contributes to customer satisfaction.

3. Digital Signage for Government Departments

Digital Signage is an integral part of any queue management system. For the government departments and public offices, digital signage can display the current stats and ticketing information along with acting as a multimedia content player as well. The management can play promotional content, health and safety warnings, and other helpful materials. Engaging content on digital signage for government departments will help to reduce the stress of the customers waiting in the waiting area. It improves customer happiness and also provides a very effective communication channel for management.

4. Counter Displays and Screens

Counter Displays and Screens are used to display the counter number/name and the current ticket serving on the counter. This information is important so the customer can easily identify their server.

5. Customer Feedback System and Happiness Meter

This is also another very important accessory of a queue management system. In the government departments and public offices, if a customer feedback system is used, it helps the management to understand their customers’ needs and requirements. The customer feedback system can provide vital business intelligence which can help the management to further improve their services and service delivery mechanisms.

A customer happiness meter is usually a small touchscreen or tablet kiosks placed on the service desk or counters, it simply captures the customer’s happiness or satisfaction level information. It most often has multiple smileys icons or a few buttons describing the happiness levels, for example, happy or satisfied, unhappy or dissatisfied and very happy or pleased or any such things. This is a great tool in evaluating the servers’ and agents’ performance too. As the data could be linked and synchronized so there is no need to ask the customers to input their contact details. The system can automatically fetch the information on the bases of the ticket serving during or prior to the feedback submission. This is an excellent way to gather a lot of customer feedback data and people in general always respond well to such feedback systems.

See More: Queue Management System for Vaccination Centers in UAE

Conclusion

A queue management system can improve customer happiness and satisfaction level by reducing the wait time, providing engaging content during their wait time, routing them automatically to their respective counter or counters without any delay and reducing the workload on the government department management staff. Nowadays, due to the COVID-19 scenario the government of the UAE implemented a strict social distancing policy with zero tolerance. Our digital queue management system can also aid the management in implementing their social distancing policies. Apart from that our queue management system also allows integration and data synchronization with other corporate tools and organizational systems which also help to innovate new ideas to improve the efficiency of the queue management system. It also helps the management to gather valuable business intelligence.

Our queue management system also provides real-time monitoring and very detailed reporting mechanisms. The KPIs measurement and employee performance tracking could help the government departments and public offices to further improve the service quality and customer interaction with their department. Automatic customer route routing and multiple add-ons and other features not only improve customer experience but also help the management to improve their service delivery mechanisms.

If you are looking for a queue management system or want to upgrade your existing queue management system, you should also have to acquire professional queue management system providers for the government departments in Dubai, UAE. RSI Concepts have great experience of the field and we have a list of satisfied government clients. Feel free to leave a comment in the comment box below or contact us through our Contact Us page.

Check this out: Queue Management System for Government Departments in Dubai

January 27, 2021

Queue Management System for Government Departments in Dubai

In Dubai, Sharjah, Abu Dhabi and the other Emirates of UAE there are hundreds of government departments who are serving millions of customers. As per the digitalization of the government of the United Arab Emirates, all of the Emirates have rapidly evolved their services and compatibility. The federal governments and state are considered to be the most resourceful and considered to be amongst the world’s top welfare governments in the world. The digitalization project and the welfare of the residents of the UAE lead to a rapid adaptation of the latest technological solutions. The UAE and Dubai are leading the world in a lot many technological advancements and initiatives from the government for the residents and national of the UAE and its all Emirates. There have been hundreds of government public offices operating in the country to serve the local and ex-pat community. RSI Concepts is one of the leading queue management system solution providers for the government sector in the UAE.

Why the Queue Management System is so Important for the Government Departments?

Why queue management system is so important for the government departments? The main objective of having a digital queuing solution and customer flow management system is to provide a great customer journey and ensure the highest efficiency of the staff. If the queue management system is not capable of doing so, the management will start receiving complaints from annoyed and unhappy customers, which in the bigger picture could harm the overall reputation of the government and the country itself. As the UAE is a hub of business and a hot spot for millions of tourists, it is very important to facilitate them with satisfactory service. Especially for the government offices and government departments when they are receiving hundreds of daily visitors, it is very important to manage them efficiently and provide them with a satisfactory experience.

How a Queue Management System can help?

A queue management system can improve the customer journey and customer experience. It can heavily impact the efficiency of the department. The wait time could be reduced to 30 to 60 per cent, the service delivery gets quicker and efficient, the staff, agents and server got a stress free environment hence the overall efficiency is improved. There are so many features and accessories which can further improve the efficiency of a queue management system, here we are listing a few features which can help the government offices and departments to improve their customer flow management to enhance customer journey throughout the service delivery process:

Effectively Manage the Customer Flow at the Branch

A digital queue management system allows the management to effectively manage the customer flow in the branch. It also provides a more organized and managed environment for the customers and visitors which increase their satisfaction and reduce their stress. Most of the customers can get annoyed if the queues are not managed properly, which results in unhappy customers. A well-organized managed customer flow also reduces the work stress on the staff, management and the agents or services which also improve their efficiency and customers experience.

Reduce the Wait Time

The queue management systems are capable of significantly reducing the wait time. An efficient digital queuing solution can effectively reduce the wait time from 30% to 65%, depends upon your scenario. This will not only increase the customer happiness but it also increases staff efficiency. The wait time is very important for customer experience. It is always great to show the estimated time remaining for the turn, this will reduce the stress of waiting for the customers as various researches and experts suggest that the unknown wait time is more stressful than a known wait time. This also improves the customer experience.

Collect Business Intelligence

This is often neglected by a lot of many customers, but it is very critical that your queue management system not only facilitate your customers and visitors but also provide you detailed insight and statistical data about your branch and its overall performance. The digital queue management systems can collect a lot many statistical parameters, and above all, they provide greater control to effectively measure KPIs or key performance indicators, which could help the management in analyzing their current policies and from the detailed reporting module and data analytical engine the management can easily take decisions in improving the lagging factors. This will also impact the customer journey and happiness and it also allows them to monitor the performance of the staff.

Customer Journey Management and Automation

Customer journey management is very important in achieving maximum working efficiency in your office. In the government offices mostly services require a customer to go to several counters to complete a single service deliver. Then there could be other variables too, such as VIP customers, customers with special needs, customers with disabilities, foreign customers, etc. There are so many things, which could impact the service delivery efficiency of a government department. A queue management system can help to implement different policies by its completely automated approach. The powerful software engine automates a lot many processes and reduces the human factor. This also improves the customer journey.

Sometimes some counters are dedicated to a certain group of customers or for certain services, whichever the scenario is the queue management system can automatically route the customers to their respected counter without any delay. The queue management system can also automatically route the customers throughout their journey to ensure a smoother and happier experience. The load management for different counters can also be done automatically. Which further simplified the customer journey and reduce the wait time.

Think out of the Box

The government departments should think out of the box and rather relying on more traditional approaches they should have to be more innovative and creative. The technology is rapidly advancing in the IT sector. The government departments should utilize these technological advancements to improve their services and service delivery mechanisms. The digitalization is the future and thankfully our leaders had sensed it along the back. This is the reason why the UAE is always ahead of other nations in adapting to new technologies and providing excellent services for their residence and visitors. The government departments should also have to think out of the box to integrate the latest technological tools to improve their customers’ experience. Here are a few latest advancements that can be added to a queue management system to increase its efficiency:

Smartphone Applications

I have no doubt in saying that the UAE would be the country with the maximum mobile phone users. More than 90% of the population have access to the fast internet. The smartphone has surpassed the desktop or laptop users in the past few years. More internet searches are made through mobile devices than from the traditional desktop or laptop PCs. The government of UAE is the pioneer in introducing thousands of services through smartphone applications. The government department can utilize smartphone applications to add more services such as:

Remote Sign-in: Sing-up for the queue even before physically appearing at the branch/office
Real-time Status: Provide real-time status and other queue details in the smartphone app
Collect Feedback: Collect customer feedback through smartphone applications
Provide Follow-up and Reports: Provide details about customer’s request and other reports on their smartphones
Notifications: Use push-notifications and SMS notifications to alert the customers about their turn

That is not all, the smartphones these days are very powerful and the smartphone apps are very capable, the government departments can use them for so many purposes like if there is a registration that needs to bed one the counter, the customers can do the data entry by themselves on their smartphones through the mobile applications and once they reach to the counter the data will be there for the agent. This could significantly reduce service delivery time. Moreover, the smartphone applications can be used to scan and upload documents, photos and much more.

Online Appointment & Booking

Another advance feature of modern queue management systems is allowing online sign-ups and making online appointments. The government departments can further facilitate their customers by allowing them online appointments, for example, if I couldn’t reach at the branch before the end of the business day, I should be able to book a spot for tomorrow, let say I choose 4 pm or any other available time which also suits my travel schedules, so the next day or any other day I will reach exactly at 4 pm at the government department and get the work done without any hustle. This is a great feature to have for certain departments.

Digital Signage and Displays

The digital signage and displays are a great accessory of a standard queue management system. These digital signs or large displays can be utilized for the announcements, queue status, advertisements, and much more. In the waiting areas, the government departments can utilize these large screens and displays to provide additional information, advertisements and other content. Additional information can further make the customer journey easier. The adverts and engaging content reduce the stress of waiting in the waiting areas.

Audio Announcements

The audio announcements are considered to be mandatory in the government departments as they are usually having a large number of customers and guests in the waiting area, so audio announcement could easily get the attention of the customer. Multi-lingual audio announcements are also very helpful as the government departments usually deal with all sort of customers and guests, some might not be familiar with the native language so audio announcements in other popular languages can help a lot. The audio announcements in the waiting area will also tell the customers that the queue is continuously running, and their turn will come soon, this also calms them psychologically.

Collect Customer Feedback

The customer feedback is very useful in understanding the efficiency of the department. Mostly a short survey or just a customer happiness meter could do wonders. The valuable data gathered through the small kiosks and the tablets placed on the counters could help the management understanding the customer’s emotions thus actions can be taken to further improve the customer happiness. The queue management systems come with a very powerful software tool, which can automatically log in all the required information related to the feedback, such as whenever a customer is entering feedback the queue management system could automatically link it to the customer and the agent by the token the customer had been served on and various other technical parameters. This also provides the management with a detailed report of the agent’s behaviour with the customers.

Conclusion

The queue management systems are very critical in maintaining a productive environment in the service-based industry. Especially in the government departments where the daily footfall could be in thousands the queue management system can provide a great platform to effectively manage the queue, monitor the efficiency of the staff, gathering vital business intelligence and insight which could later be used in decision making and taking steps in improving the service quality as well as the service delivery process. Integration of the queue management systems with other tools and system will further improve their efficiency and increase the convenience of the management. The remote management and monitoring enable the head-office to get 24/7 real-time updates of any branch or regional office from the online command and control centre. Digital queue management systems are very powerful tools to implement business strategies and policies effectively. The management could also use queue management systems to understand the effectiveness of their policies and strategies. RSI Concepts is a leading queue management system provider by serving hundreds of government and private entities in the UAE and all across the Gulf. If you need a consultation or an estimation of improving your queue management, please feel free to reach us out from our Contact Us page.

Check this out: 5 Challenges and Solutions of Queue Management System in Banks

January 17, 2021

Benefits of Queue Management using Mobile Apps

The queue management systems or queuing systems are already helping businesses and organizations by streamlining and controlling the customer flow to maintain a pleasant customer experience throughout the complete service delivery process. When an intelligent queue management system coupled with a smartphone application, it could results in more freedom for the visitors, and more control for the branch and staff on the customer flow management. The smartphone applications are also very helpful in gathering feedbacks and other stats, which could also help the management to understand the performance and efficiency of the existing system.

Here are some benefits of Queue Management using Mobile Apps:

1. Join the Queue before Arriving at the Branch

Allow your customers to join the queue before even arriving at the branch. As we all know that sometimes the traffic in Dubai and also in Sharjah, could be very slow, traffic jams are normal during the busy hours. The customers who happened to stuck in traffic for let’s say 30 to 45 minutes is already anxious, and if they will have to wait in long queues, then this will also going to impact their mood. That is where a queue management system integrated with a mobile app can help. Businesses can allow their visitors and customer to sign-up for the queue from their smartphone application before even arriving at the branch or customer service centre.

2. Reduce Wait Time

Wait time will automatically reduce if a customer will sign-up for the queue before their arrival at the branch. Not only that it also allows the management to prevent crowding and rush in the waiting areas. Crowd or a large number of guests, visitors and customers in the waiting area also bring more trouble for the admin and service staff. Which could further annoy the customers. Preventing large crowds will not only ease the staff but it will also improve the customer experience and customer journey through the service delivery process.

3. Real-Time Updates and Push Notifications

The queuing system mobile app can automatically provide real-time updates. The smartphone applications are very flexible and at the same time very capable. It is up to your imagination and innovation that what functionality would you want to provide to your customers and visitors. Push-notifications, SMS and alerts are some of the great features. You can provide all necessary updates to the user from the various way along with a notification.

4. Branch Locator in the Mobile App

The queue management system smartphone application or queuing mobile app is a great tool. The customers/visitors can search and locate any nearest branch easily. With integration with any digital map/location provider, the mobile app user can even lookup for the nearest branch or the branch where they could reach at the earliest as per the traffic situation in the route. This is a very advance and great feature. There are so many possibilities and so many features that can be introduced into the branch locator to facilitate the customers/visitors.

Another very advance feature in the branch locator module of our queue management mobile app is to provide details about the ongoing queues for the branch. The branch locator can also point the visitors/customers to another nearby branch with less active queues. This also helps the user to identify and reach a branch where they could be served at the earliest.

5. Customer Feedback from the Queuing System Mobile App

Collecting Customer Feedback always help customer relationship and communication teams. This also provides you with a direct channel to communicate with your customers and visitors. Smartphone applications are the most commonly used mediums in Dubai, UAE. People feel more comfortable in expressing their thoughts through digital mediums rather a direct phone call or in person. So, the chances are very high that the customer will give you an honest opinion using smartphone applications. The mobile app also allows you to communicate with the customers, such as if you want to share new promotions, products, services, offers, etc you can utilize the application to push such news to a huge number of the customer without any additional cost.

6. Business Intelligence, Reports and Analytical Data

Business intelligence, reports and analytical data are very important for businesses. The reports and statistical data analysis can provide you a great business insight. You can accurately measure the efficiency of the system and you can easily highlight the areas which require improvements. The management can gather valuable business intelligence from not only usage and other stats but also from the customer feedback through a queue management system mobile app. This will help businesses a lot in taking productive decisions and forming their future strategies.

Conclusion

Benefits of queue management using mobile apps are equal for both the visitors/customers and the businesses themselves. The smartphone mobile applications help customers by providing them with a lot of many facilities. The communication and marketing department can also utilize them as a communication tool and businesses can easily market new products/services or offer through mobile apps without any additional cost. It reduces the workload on the serving staff and helps to improve the customer experience. Businesses can also use queue management system mobile apps to aid the implementation of their new policies and much more. The business intelligence gathered through statistical and usage data and customer feedback is priceless.

Businesses can benefit a lot from their queue management systems by integrating mobile apps. If you want to upgrade your queue management system or if you want to develop smartphone applications for your queue management system or for any other department, it is always important to reach out to a proper professional mobile app development company in Dubai, UAE, such as RSI Concepts. Please feel free to contact us through our Contact Us page.

Check this out: Importance of digital queue management system in 2021

January 12, 2021

Importance of digital queue management system in 2021

No one likes to wait in line in today’s day and age. A business that makes its customer wait is bound to attract negative attention and even worse, lose the customer. A proper queue management system can make a world of difference to any customer-facing environment.

As we enter 2021, organizations face a completely different business landscape to sell their products and services. The digital market has become the biggest revenue generator for businesses and customer preferences have changed in the post-COVID-19 era. Here we will look at the importance of queue management system for customer experience, and especially how technology can transform queue management.

As there is an increasing number of people visiting the online market place, organizations across all industries have been compelled to re-evaluate and revamp their business strategies in favour of reaching their customers online. This is where a digital queuing system and the 7 benefits of using an online queue management system become apparent.

1. Increased customer satisfaction

The biggest benefit of a queue management system is that it leads to an exponential improvement in customer satisfaction. In a physical store, there will be employees to cater to customers and help them find what they are looking for. However, in the online space, the customer has to make navigate your marketplace and make decisions themselves. A robust queue management system that makes your service delivery mechanisms faster and smoother will result in a happy and loyal customer base in the long run. Most queue system Dubai today use the latest technologies and features like a mobile queue management system that will enhance the customer experience.

2. Reduced wait times for customers

A digital queue system will positively impact the digital customer flow management by reducing perceived wait times. If the customer is taken through a streamlined process wherein, they get all the information they want from the moment they visit your marketplace to completing the purchase in the least amount of time, it will have a positive effect on satisfaction, productivity and revenue.

3. Simplifying communication in 2021

Social distancing and staying at home has become an unspoken rule. In these circumstances, most businesses and organizations rely on digital channels to reach their customers. A queue management system provides an effective and efficient way of communicating with people and providing them with relevant information. Let us take an example of the benefits of queue management for dispensaries. In this pandemic era, dispensaries cannot risk people queuing up in their stores to buy medicines. Through a digital queue management system, customers can be informed of available time-slots during which they can visit the dispensary, or even have their medicines delivered home. This is how technology-enabled queue management can keep people safe without affecting the business process.

4. Optimise costs and increase revenue

The pandemic has affected almost every industry in one way or the other. Most, if not all businesses have had to shut down their operations fully or partially for the better part of 2020. Increasing costs and other logistical overheads have caused innumerable problems all around the world. While many organizations have switched their operations to the digital space, they are still struggling to keep costs in check and boost revenue. One main reason for this is that they lack a streamlined customer experience management which prevents more people from making a purchase. An intelligent queue management system Dubai understands the customer flow and is optimized to maximize efficiency and lower costs.
Having a queue solution reduces the cost of employing additional resources to manage customer queue and even eliminates the need for additional staff to resolve tickets.

5. Modernization of digital space and resources

2021 is predicted to be a highly competitive year for businesses as they try to improve their volume of sales and redefine business practices to ensure continuity. A queue system in a physical location will help to modernize the physical space of the store or organization and use it for other purposes. But since sales are predominantly carried out in the digital realm, a digital queue system Dubai is essential to manage your digital space. Technological innovation in queuing solutions that meet the needs of the market ensures that customer management is done with minimal overhead on an organization’s digital resources, and therefore these can be repurposed to serve other critical business functions.

6. Staying ahead of the competition

Customers will find no advantages of standing in a queue physically, however, a virtual or digital queue system can actually keep you and your customers happy. Dubai is a market that is known to embrace cutting edge technology faster than anywhere else in the world. Companies are beginning to understand the change in consumer behaviour and perception in 2021, and are reacting accordingly. The best visitor management systems of 2021 take extra measures to provide a unique and convenient experience to users. It is crucial for organizations to stay ahead of the competition and invest in a professional queue management solution that is innovative and consumer-friendly.

7. Promote a positive organization image

Not adapting to changing consumer trends in the market sends the wrong message to your customers. The adoption of technology became widespread in 2020 and will only continue to be so in 2021. Therefore, it is essential for any business that sells its services or products in a retail environment to adapt to such changes by integrating queue management with other enterprise solutions. This will also promote a positive image of the company among the general public.

Times have changed and so has consumer behaviour. Organizations need to adapt to these changes in order to sustain their business and doing so requires investment in customer-focused technology like mobile queue management. RSI Concepts is the leading queue management solutions provider in Dubai. We have helped many organizations upgrade their customer flow management with the latest technology. Feel free to approach us to revolutionize your customer journey.

Check this out: Queue Management System Integrated with Appointment Management System

November 30, 2020

Year 2021 and Queue Management System

In this blog we will elaborate on the topic “the year 2021 and Queue Management System” along with the current competitive scenarios businesses are facing with the effects of the year 2020 on the market and customer behaviour. The main objective of this blog is to discuss the major queue management system industry trends and future forecast. This will help businesses located in Dubai, UAE and GCC to understand the queue management system market globally and regionally. As we all know that the year 2020 has totally transformed the market and customer’s preferences. In order to meet the customer satisfaction level, the businesses will have to reevaluate and revamp their strategies in all kind of service delivery industries. The current trends are not only showing promising growth in the queue management market but also indicating the importance and impact of an efficient digital customer flow management on the service industry and customer happiness.

Global Queue Management System Market Trends and Forecast 2020 to 2025

The global queue management system market trends and forecast 2020 to 2025 have been prepared from the statistical data and research report published in www.researchandmarkets.com . Research and Markets is a very reputable global market research organization. The report suggests that there will be a 6% growth in the global queue management system market till 2025. Which means a rapid growth in demand for digital queue management systems in coming years. Another market trend that will be responsible for that growth is that more business sectors are already making queue management systems mandatory for various departments. And more business sector will follow the footsteps in the coming years.

You can find the full report HERE.

Due to the current pandemic scenarios, there was strict lockdown all around the world. The governments and communities have responded very well, and now the lockdown has been lifted or eased. Standard SOPs has been formed for each and every business, to ensure the safety measures. The queue management systems are not only useful in managing customer flow but are well equipped with features to prevent crowd formation, maintain and enforce social distancing and other measures. These features will surely contribute to the high demand for queue management systems in 2021.

Post COVID-19 Landscape

As the year 2020 results are partial halt or in some cases full halt in some businesses, most of the businesses started offering their services online. Which not only helps the customers but also the businesses to stay operational. Another positive impact of this scenario was that the businesses worldwide immediately understood the effectiveness and usability of the technology and now the businesses are becoming more acceptable towards technological solutions. This will also cause a rise in demand for digital customer flow management solutions and queue management systems. Especially in Healthcare, Education, Hospitality and public sector. Even businesses are also enquiring us to have a queue management solution at their HR departments, admin blocks, and internal operations. Which is a great sign.

As 2021 will be a very competitive year and businesses will try to improve their sales, services and practices to ensure growth. The queue management systems will not only help to improve the customer satisfaction level, but they will also improve service delivery mechanisms, reduction in waiting time, more manageable and controlled environment at your branch and a lot many other benefits. The virtual or digital queuing solutions also provide a deep insight into the service centre and service delivery process. This could help the management to further improve their practices and adopt new methods and technologies to further enhance the customer experience.

Queue Management Systems in Dubai, UAE in 2021

The queue management system market in Dubai, UAE in 2021 is also expected to grow rapidly, more businesses are opting for specialized or customized queue management systems. As the UAE Government was one of the few governments who have successfully controlled the pandemic, there are standard operating protocols and procedures developed for all types of businesses and public offices. As UAE is already very acceptable towards adopting high-tech solutions, the market is always thriving with innovation and high-tech.

Another great advantage is that the queue management system market in the UAE and also in GCC is fragmented, which also ensures healthy competition and overall such markets are great for innovation and technological advancements. So there are so many vendors such as RSI Concepts, who are continuously evolving their queue management systems and solutions to meet the needs of the market. However, the worldwide growing trend in the queue management system market will also be visible in UAE, in fact, the growth of the local queue management system market will be more than any other region. Especially in Healthcare, Education, and Hospitality sector will witness rapid growth in queue management system demand.

Conclusion

The year 2021 will be the year of innovation and exponential growth in the queue management system market worldwide. Especially in Dubai, UAE where the overall market is very friendly and adoptive towards new innovation and high-tech solutions. We will witness even more growth in the queue management system market than anywhere else. As 2020 has totally transformed each and every sector of the market. The common behaviour and perception of the general public have been changed, now people are more health-conscious and the awareness of personal hygiene is far more than ever before.

Such circumstances will compel the businesses and organizations to take extra measures to ensure a better customer experience. Modern queue management system solutions are very advanced and high-tech with a lot many software and hardware accessories and capabilities to integrate with other enterprise solutions, which will help businesses to provide a unique and very convenient user experience at their branch. This will also improve service delivery and ensures a productive environment.

If you want to evaluate your current queue management system or if you want to upgrade it, then you should be able to understand the basic dynamics of the system itself and more importantly, you should take help and consultancy from a professional queue management system providers. Such as RSI Concepts, we are a leading queuing system and virtual customer flow management solution providers in Dubai, UAE having more than a decade long experience in the field with thousands of active installation. Feel free to approach us via the comment box below of our Contact Us page.

Check this out: Importance of Queue Management System in 2021 for Schools and Colleges