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Queue Management System

RSI Concepts provide organizations with state-of-the art Queue Management Systems. RSI Queue Management System “RSI QMS” is a customer flow management system that allows you to organize your customers in an efficient and effective way on the basis of smart and intelligent business and environmental based indicators and parameters.

Maximize your:
  • Queue Management SystemProductivity by providing customer service agents with time-saving tools and giving managers better control and planning tools
  • Sales by providing dynamic, customer-focused promotional or informative messages to arriving and waiting customers
  • Customer Satisfaction by keeping order in the waiting areas, providing waiting customers with clear info, and enabling better service.
Minimize your:
  • Cost of Service by providing customer service agents with time-saving tools and giving managers better control and planning tools
  • Waiting Time by providing dynamic, customer-focused promotional or informative messages to arriving and waiting customers
  • Customer Turnover by keeping order in the waiting areas, providing waiting customers with clear info, and enabling better service.
The standard solution maintains:
  • Use of standard computer equipment, displays, ticket printers and paper with no costly proprietary hardware required
  • A single server at a central location can support a network of branch offices
  • Reception and Queue Management are managed via standard Internet browsers or desktop forms
  • Fully customizable tickets, displays and voice announcements
Standard Features include:
  1. Reporting:
    • Queue Management System FeaturesHourly, Daily and Monthly ticket usage
    • Counter Wise Reports
    • Service Wise Reports
    • User wise Report
    • Waiting Time Report

  2. Options and Facilities:
    • Touch Screens or Push Buttons
    • Designed to ensure minimal customer training
    • Audio-visual notification
    • Voice based or chime based alarm for calling customers
    • Customers aware of expected waiting times

  3. Warranties:
    • Life time Software warranty (only bug fixing)
    • One year Kiosk and other Hardware
    • 4 Support visits first year
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