Improve Customer Experience

We elevate brands and transform customer journey with best business practices. Our solutions and services can boost operational efficiency, provide excellent customer experience, better customer retention and improved sales to ensure a steady business growth.

Queue Management System


Improve customer experience with best queue management system

Self Payment Kiosk


Cash Accepting Kiosk with Multiple Integrated Payment Methods and Contactless Payment

Customer Feedback System


Find customer happiness index using leading customer feedback system

Performance Management System


Reach your Goals and Objectives using Performance Management System

Self Service Kiosks


Self service experience for customers & visitors with astonishing self service kiosks



Services

We work with you, Not for you

Web Design Dubai

RSI Concepts is a leading web design company in Dubai with 10 years experience of international and Dubai web design market. Contact us now for stunning website designs.

Website Development Services

Get in touch with our Website Development team in Dubai for creative, innovative and business friendly website design and development. Hire us for web development needs!

HR Self Services

Has your HR been busy printing salary certificates, payslips and other requests from employees? Our HR Kiosk can ease operations of HR Department. Call us no for a live demo!

Custom Web Development

Our Software developers are acquainted with the latest trends and technologies of custom web development in Dubai. Contact us now for a free requirement discussion session!

Mobile App Development

More than 95% of the internet users in UAE own a smartphone and do prefer to do online activities from their mobile phones, which makes mobile applications more important and useful.

Digital Marketing Campaigns

Taking your brand identity to the standards of excellence and increasing the intrinsic value of your brand is something not everyone is capable of doing in Dubai, UAE.

  • Who We Are?

    Boost Customer Experience, Reduce Cost and Improve Business Practices with our world-class solutions.

    RSI Concepts is a leading company offering Customer Journey Solutions, operating in Dubai, UAE. We specialize in Queue Management System, Customer Survey and Feedback System, Performance Management System, HRMS, Property Management System, Customized Software Development, Intranet Systems, Web Applications, Website Designing and Development, Digital Marketing & SEO, Smartphone Application Development, Online Portals, e-Commerce & Online Marketplaces, Digital Signage & Video Walls, Interactive Kiosks and a full range of IT Solutions and Services. We are operating in Dubai, Sharjah, Abu Dhabi and other Emirates of UAE from past 12 years along with our clientele expanding to Oman, Saudi Arabia and MENA regions.

    Our goal is to innovate highly advanced technological solutions to help businesses boost their profitability to ensure greater return over investments in long terms. It is our goal to stay ahead of the curve and offer best-in-class online and offline solutions to our customers. We form long-lasting and solid relationships with our clients, which translates into their success.

  • What We Do?

    With a market experience of more than a decade and hundreds of satisfied clients we ensure the ultimate quality and top of the line IT solutions for local business, SMEs, large corporations, enterprises, oil & gas industry, hospitality sector, healthcare, banking sector, government departments, public offices, online businesses and much more.

    Our vision is to be a one-stop-shop providing all IT solutions and services with a wide range of customized solution to help our client achieve their goals.

    Business Solution

    • Performance Management System (KPIs, OKR)
    • HRMS (Human Resource Management Software)
    • Intranet Systems & Web Apps
    • Property Management System
    • Inventory Management System
    • Retail Applications
    • e-Commerce Development
    • Online Marketplace
    • Self-service Kiosks
    • System Integration and Customization

    Customer Satisfaction Solutions

    • Queue Management System
    • Customer Feedback and Survey System
    • Customer Portals
    • Self Service Kiosks

    Branding & Marketing

    • Web Design and Development
    • Digital Marketing Services
    • Social Media Marketing & Management
    • Online Advertisements

    Communication

    • Branding and Marketing
    • Digital Signage
    • Video Wall
    • Online Brand Identity

    Others

    • AMCs (Annual Maintenance Contracts)
    • Online Hosting and Emails
    • Cloud Solutions

    Our IT Solutions are optimally designed to provide you with the best Return on Investments (ROI) and guaranteed to deliver solid profits. Great quality and unmatched customer satisfaction are two of the maxims around which all the IT Solutions of RSI Concepts are built.

    Optimally Engineered IT Solutions for Optimizing Profits!

  • RSI Queuing System - Queue Management System (QMS)

    RSI Queuing System is “Queue Management System”, a product of RSI Concepts, designed to meet the needs of very basic to most sophisticated queuing scenarios. Our queuing solution helps businesses in streamlining the customer flow with utmost control over all touch points throughout the entire customer journey. RSI Queuing System is capable of managing from pre-service to post-service needs and everything in between. The system is designed to focus on improving customer journey and employee performance.

    RSI Queuing System is built on the latest IT Technology and platforms. Our queue management system helps you organize by rendering intelligent decision-making using appropriate business parameters, environmental indicators and comprehensive business intelligence.

    RSI Queuing System has different variants such as general purpose queue management system, purpose-build queue management system for banks, hospitals, public offices, mass transit stations, airports, educational institutions, HR Offices, food courts, restaurants, retail, etc. We also offer outdoor queue management for vehicles, bus/truck terminals, and other outdoor applications. RSI Queue Management System can be customized too to perfectly fit the customer’s special needs and requirements.

    Why Choose RSI Queue Management System? Advantages of RSI QMS

    • Efficient, Controlled and Easy-to-manage Customer Flow
    • Comprehensive Statistical and System Usage Data Collection
    • Estimated Time and Future Footfall Forecast
    • Huge Reduction in Customer Wait time and Improved Customer Journey
    • Automation Reduces the Manual Work, Improve Employee Efficiency and Reduce Cost
    • Increase Customer Satisfaction and Happiness, Improve Customer Retention and Profitability
    • Dedicated Reporting Module and Data Export Facility
    • Get an Edge over Your Competitors by third-party System Integration and Innovative Solutions
  • Performance Management

    • Accurately Measure and Monitor the Performance of the Entire Enterprise
    • System core is built on most authentic and market proven methodologies such as Objectives and Key Results (OKRs), and Balanced Scorecard (BSC), Key Performance Indicators (KPIs) Monitoring
    • Multi-level KPIs (Key Performance Indicators) for Individual Employees, Teams, Departments, Projects and Customized, etc.
    • Continuous Feedback and 360-degree Feedback Tools
    • Separate Tools for Major Performance Management Categories
      • Strategic Performance Management
      • Employee Performance Management
      • Operational Performance Management
    • Customized Goal Configuration for Each Level
    • Multi-level Assessment and Self-Assessment Tools
    • Reporting Tools for Comprehensive and Corporate Reports
    • Optimize Performance and Resources to Achieve Maximum Operational Efficiency, Quality of Work and Profitability
  • Interactive Kiosk Dubai - Kiosk Machines and iPad Kiosk

    • RSI have a highly trained, experienced and dedicated department of Self-Service Interactive Kiosks and we also provide Customized Kiosk
    • From 14 Inch to 85 Inch Interactive Kiosk in all Shapes and form Factors are Available
    • A wide range of hardware such as Multi-Point Touch Screen, Emirates ID Reader, Passport Scanner, RFID Reader, QR Code Scanner, POS, Cash Deposit with/without Change, Thermal Printer, Special Purpose Printer, A4 Size Printer, A4 Size Scanner, VOIP, IRIS Scanner, Biometrics, Call Center Integration, Physical Keyboard and Mouse, etc.
    • A wide range of base models including all sort of installation and mounting options for example, Floor Standing, Floor Mounted, Wall Mounted, Desktop/Tabletop, and Customization
    • Customized Software Applications Development
    • Flexible Kiosk Computer Configurations Including Windows OS, Android OS, Apple iOS, Linux, etc. with Customizable Hardware such as Core i3/i5/i7 Processors, 4/8/16/32 GB RAM, HDD/SSD, High-end Android PC, Latest Tablets, etc.
    • Easy Network Integration with widely used Connectivity Solutions such as WiFi, LAN, Bluetooth, 3G/4G, etc.
    • High-tech Online Payment Solutions such as Cash Acceptor, Cash Return, Debit/Credit Card Payments, Digital Payments, Google Pay, Apply Pay, Samsung Pay, Online Payment Gateway Integration, etc.
    • A wide variety of Tablet Kiosks and Stands is also Available along with Customization Options for both Android and Apple Tablets
    • Customized Branding, Logo Printing/Pasting makes your Kiosks more Exclusive
  • Hire Us
    • Do you want to modernize your operations and business practices?
    • Do you think your operations can improve but don’t know how?
    • Do you think your customers are not 100% happy?
    • Do you wish to stand out in the crowd?
    • Do you think your employees are not performing as per their full potential?
    • Do you want to reduce your expenses?
    • Do you want to improve your HR services?
    • Do you feel being overcharged from existing service providers?
    • Do you want to make a splash in the online world?
    • Do you want to increase profitability?
    • Do you want to grow?

    If your answer is yes just click on the button below and our consultants will be able to help you!

    Leave a Call Back Request Make an enquiry

    Talk to us. Drop in a line and connect to collaborate. Together let us carve a niche solution for your requirement. We at RSI Concepts will be happy and glad to listen to you, and help you with your IT needs.

    Rating: 4.5 Stars - Based on Customers Feedback
    Address: 1st Floor, Office # 9 Sharjah Industrial Area 18, Maliha Road, Al Husn Complex, SH-UAE
    P.O Box: 50890
    Tel:+971 (0)6 524 8146
    Website: www.rsiconcepts.com
    Hours: Monday - Friday 9am - 6pm


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