Customer Feedback System Archives - Page 2 of 2 - RSI Concepts - Top IT Solution Provider Company in Dubai, UAE

April 22, 2019

Customer Feedback System For Oberoi Beach Resort Ajman

The Oberoi Beach Resort in Al Zorah, Ajman has recently signed a project with RSI Concepts that aims to provide better customer experience to their clients. The Oberoi Beach Resort under the Oberoi Group is well known for its luxurious five-star hotels with comprehensive wellness facilities. It operates 31 hotels in six different countries. All built with a great and elegant interior. This is a place where wellness and privacy is always the top priority.

Customer Feedback System

The project is about Customer Feedback that will provide easier communication and interaction between Oberoi Beach Resort and its clients. Customer Feedback System is made to fully understand how clients find the services that the Oberoi Beach Resort provides. Are they satisfied? What weaknesses have they observed? And what suggestions could they give to better improve the service? These are some of the questions that this project aims to answer.

The Customer Feedback System is customized made. IT experts designed it very carefully depending on how their client wants it to be. It is developed to find loopholes simply by asking how the client would rate the service of the staffs or rate the hotel as a whole. This is for the reason that clients would obviously give direct and honest answers. Through this, the process of changing what is needed to be changed in the operation or in the customer service area will become easier and faster. This will make the monitoring of everyday operations be smooth sailing and peaceful.

Another advantage that the Customer Feedback System could give is that it is convenient and hassle free for both sides (staffs and clients). It is easy to use and accurate at the same time. It will not require much time so more and more clients will be encouraged to use the system. No pen needed and very fast to go to the next page. It can be placed and installed in any part of the lobby where it can easily be seen and accessed. This would help the Oberoi Beach Resort to get real-time answers from actual customers because they can use the Customer Feedback System while the feelings are still fresh. Also, customers will not be hesitant to be as direct as possible on their answers because no staff is looking at them. Another good thing about using this Customer Feedback System is that Oberoi Beach Resort could opt to have the mobile app that could give instant customer feedback directly sent on their system.

How important is Customer Feedback?

Customer feedback is one of the things to consider upon building a business: Primarily because customers give life to your business. So, it is always the customers who you value the most. And it is always a priority to give satisfaction on them. It is very timely and advanced for a luxurious hotel, Oberoi Beach Resort, to use the advantage of technology to level up the customer experience. This will, later on, increase the number of loyal customers.

Checkout: Capital Health Screening Center for Customer Feedback

December 24, 2018

Customer Feedback System for SEWA (Sharjah Electricity & Water Authority)

To fully achieve the authority’s goal of giving satisfaction and happiness to its customers, Sharjah Electricity & Water Authority (SEWA) has installed a newly Customer Feedback System on its 13 branches – provided by the RSI Concepts. This has been another highlight for the authority as it showcased timely and advanced technology they could offer to elevate customer experience at a maximum level. The effort and determination of Sharjah Water & Electricity Authority to connect effectively on the users/customers becomes highly visible.

Features & Benefits of Customer Feedback System:

The Customer Feedback System is designed for convenient use. It is placed in different strategic locations where people can easily input their feedback. Convenient as it suggest, because customers can give feedback while waiting on their queue or even be accessed by a customer passing by. There is no need to use a keyboard or mouse because of the touch screen feature of Kiosk. It will require a little time and soft taps and you are done. Also, submitting customer feedback can be been made simpler through a mobile app still connected on the feedback system of customers. Whether the customers are satisfied on the services rendered on them, it ensures that all feedback, recommendations and suggestions received by the authority are accurate and reliable – as well as from the customers themselves. It is also less distracting because people could focus and think properly on what they should type because nobody is waiting and watching them. Through this modernize system, productivity becomes higher in a way that they can easily identify problems such as the things they should improve and things needed to be changed thus, giving faster solution for better service. It will also help SEWA to monitor the internal process on the actual scenario as the customers could give honest reviews and observation. Furthermore, it gives less hassle for the company and the customer because it is easy to implement and use.
Customer feedback is one of the factors that affect a specific company because that is where the management could obtain the perception and thoughts of the people. Through the installation of this Feedback system from customers, SEWA can easily fulfill their promise on becoming timely and responsive, accurate and consistent, accessible and convenient, friendly and courteous, and socially-engaged. That is how determined they are in giving smiles on the faces of their customers. Moreover, its result will not only cater customer satisfaction but also the development and growth of the authority in the long term. Knowing what the customer thinks and giving what the customer needs will create a loyal and lasting customer relationship.

Happiness Indicator and Customer Feedback System:

UAE Government has launched a number of programs to bring the country in the top 5 happiest countries in the world by 2021. SEWA has contributed to the cause by launching happiness indicator for customers through customer feedback system in 13 of their branches initially, an initiative launched in Dubai and other emirates by the government of UAE.

October 20, 2018

This Gitex RSI Concepts & Municipality in Sharjah showcases Intelligent Robot

Khorfakkan Municipality in Sharjah has launched an Intelligent Robot in Gitex 2018 for their customers. This has been another gigantic achievement of Khorfakkan Municipality to serve their customers in an efficient and advance mechanism that will help streamline their business process and workforce.

Customer Service with the help of Intelligent Robot:

The Robot has unique features of identifying customers upon entrance in the municipality premises with the help of intelligent sensing mechanism of robot. The robot also has the facility of face recognition once the customer is in the camera frame. The special written algorithms of face recognition makes the robot unique in a way that it can identify customers on their second visit and help them present related services or follow up on the on-going services. Hence any services in queue for the similar customer can also be retrieved upon identification of the visitor.

The Intelligent Robot can also register and identify customer with voice recognition. In a similar way the services related the customer can be presented to save time and hassle of the customer.

Payment Gateway function has also been provided to the customers where customers can pay service charges with their credit cards and a receipt of the payment is also issued upon completion of the payment. This feature will help customer in a great deal as it will eliminate the hassle of involving cashier.

Lastly the robot has been integrated with the Queue management system to help route customers to dedicated desks where document scrutiny or such other services where involvement of the municipality staff is required.

The project manager of the project Shehzad Asghar commented;

We are delighted and proud to work on such a scale project with a government department of Sharjah once again. This customer service Intelligent Robot will bring major changes to the business process of the department.

Customer Feedback:

This robot will help producing better Customer Feedback for the government department. Addition of Queue Management System, Digital Signage, Customer Feedback and Customer Survey will further promote the department in other public channels to bring competition and sense of achievement.

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Category: Customer Feedback System