Capital Health Screening Center is a medical testing facility for Visa Medical and other check-ups, operating in Abu Dhabi City, Musaffah and Al Ain region. The health center comes under the umbrella of Mubadala, a global investment giant having assets worth around AED 840 Billion. There is no need to comment about the quality of services provided at Capital Health Screening Center when we know that the parent company is Mubadala. The center is not only a visa medical testing facility but a full-fledged healthcare and medical check-ups are also undertaken.
Recently Capital Health Screening Center requested bids for a customer feedback system through a tender, for all the three branches located in Abu Dhabi City, Mussafah and the Al Ain. The estimated foot fall from all branches is around 3 to 4 thousand people per day. The Capital Health Screening Center is striving to improve their services by taking the feedback from their visitors. They were aiming to make the feedback process more appealing and simple so that more and more people will share their experiences and opinions with the management.
The reason why RSI Concepts successfully passed through the strict screening process of tender awarding is our previous experience and better understanding of the local cultural and moral norms along with meeting the criteria of technical and commercial part. We are well aware of the local and international quality standards. Above all we provide customized solutions to precisely address the customers’ needs without limiting them on anything.
The system proposed to the Capital Health Screening Center was a very simple and easy to use feedback system for both the visitors and the management staff. Our software is built on very strong and powerful base, along with all customized features to blend in with the existing systems, this capability plays the major role in our winning. We have already proved our technological advancements and capabilities to be superior to any of our competitors. RSI Concepts manufactures both hardware and software in the UAE which enables us to propose the best rates in the market.
The Customer Feedback System commissioned at Capital Health Screening Center consists of 5 feedback kiosk machines in total. The software application for the feedback is another marvel built by RSI Concept’s professional engineers and programmers. The software of customer feedback system allows the visitors to scan the barcode of their registration form and input the feedback in a few simple steps. The system will then do the statistical analysis and produce reports as per the pre-configured settings.The reporting engine allows generating customized reports, whenever required. This will help the management to evaluate the whole process and the public relation staff on the bases of their performance and behavior with the visitors.
Here is a statement of our Project Manager, Mr. Shehzad, who was given the responsibility to initiate, execute and implement the solution:
“It was a wonderful and quiet learned experience for me and my team to work side by side with the Capital Health Screening Center’s management and technical teams. The overall attitude was very professional and quit generous towards us. Which was a proof of the productive and friendly environment they are sustaining for their employees. No wonder, they stress so much on the customers happiness and strive for improving their services. I would love to work with the Capital Health Screening Center teams if I get another chance.”
Indeed those words were a mare reflection of the work ethics and professionalism we saw at the Capital Health Screening Center. That was not just us but the team at the health center was also very happy working with us. At RSI Concepts we always take care of our clients and always try to meet their expectations. We will look forward to getting more projects with the Capital Health Screening Center, Abu Dhabi and of course the Mubadala.
Checkout: Customer Feedback System For Oberoi Beach Resort