Sharjah Book Authority is a well knows organization not only in UAE or GCC but globally. The Sharjah Book Authority has hosted some of the world’s largest book fairs and festivals (مهرجانالشارقةالقرائيللطفل) with having millions of visitors from all around the world in just merely more than a week time. If you are a UAE resident, I bet at least once or twice you would have visited the fair or festival (مهرجانالشارقةالقرائيللطفل). That is just amazing how Sharjah Book Authority is succeeded in attracting millions of visitors from all around the world. It is because of their excellent service and experience that they offer for their visitors, customers, and exhibitors.
The story of Sharjah Book Authority goes back to the childhood of His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah. He is very enthusiastic and ambitious about knowledge since when he was a kid. At that time his late father, Sheikh Mohammed Bin Saqr Al Qasimi (may God grant him mercy) gave him a golden dagger, and at the age of only 12 His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah mortgage that priceless dagger to buy books. It is that enthusiasm, passion, and love for knowledge and books that made his vision true by hosting the world’s largest book fair, in fact, I would like to call it ‘knowledge fair’ in Sharjah. His Highness Sheikh Doctor Sultan Bin Mohammed Al-Qasimi, Ruler of Sharjah is a great scholar, author, and reader and indeed he has provided the opportunity for the entire humanity to follow his footsteps through the Sharjah Book Authority.
The Sharjah Book Authority has acquired RSI Queue Management System (QMS) on rental basis for their 2021 Sharjah Book Festival (كيوسيستملمهرجانالشارقةالقرائيللطفل) a few months ago and now once again RSI Concepts has been given the honor to serve them for the Sharjah Children Reading Festival 2021 (مهرجانالشارقةالقرائيللطفل). The festival (مهرجانالشارقةالقرائيللطفل) is a huge event for not only kids but for the entire family. The purpose is to promote reading habits among the youngsters and kids. The festival hosts a wide range of activities such as workshops, cooking shows, and a huge number of creative and cultural appeal.
Indeed it is an oasis of knowledge and happiness in the middle of the desert of Arabia. Handling such a huge number of visitors and managing all the operations was not an easy task, the Sharjah Book Authority is recognized for its excellent capabilities to host such events every year with a flawless experience for the visitors, guests, and exhibitors. Thanks to the excellent planning and a remarkable utilization of modern technologies. For certain operations, a need for a super-efficient Queue Management System arises, RSI Concepts was being contacted to provide a complete customer flow management and queuing solution (كيوسيستملمهرجانالشارقةالقرائيللطفل) on rental bases during the duration of the event.
In order to maintain and manage the festival (مهرجانالشارقةالقرائيللطفل) and its operations, the Sharjah Book Authority team sets up a temporary office inside the premises of the Sharjah Expo Center, which is one of the largest expo centers of its kind. The queue management system (كيوسيستملمهرجانالشارقةالقرائيللطفل) was required to facilitate and manage a huge number of daily guests and customers. The purpose of the queue management system is to improve the visitor and customer experience along with reducing the workload of the staff to let them entertain more customers. The RSI Queue Management System consists of ticket dispensing interactive self-service kiosks, an announcement system, counter plates, and a set of digital signage. The software is specifically designed to improve service delivery time and to reduce the agent’s workload by managing the customer flow, reducing the wait time, and improving the operational capabilities of the serving staff. Our Queue Management System helps the management to improve the customer journey and their overall work efficiency.
Here are the remarks of our Product Manager, Mr. Shehzad Asghar:
“It was a great honor to once again being called to serve such a huge event. The number of guests, visitors, and exhibitors is staggering. Our queue management system was never before tested to accommodate such a huge size of operation. Thankfully the system performed excellently. Due to our past experience and understanding of the requirements, we were being able to deliver the results according to the expectations of the Sharjah Book Authority. We are very thankful to the management and staff of Sharjah Book Authority for their exceptional support and cooperation.”
It is another proof of our superior quality services that huge organizations and enterprises such as the Sharjah Book Authority entrusted our the second time to provide our systems and services for such a mega event (مهرجانالشارقةالقرائيللطفل). At RSI Concepts we value quality over anything else, we are always willing to go the extra mile to fulfill the needs of our customers and to make them happy and satisfied.
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