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The DMT Abu Dhabi Acquired Hand Sanitizer Kiosks and Dispensers from RSI Concepts

The Department of Municipalities and Transport (DMT) Abu Dhabi is mainly responsible for urban development, town planning, transportation and roads. The DMT is also managing three regional municipalities in the country. Which makes it the biggest Municipality in the country and also one of the largest city municipality all over the GCC. The Department of Municipalities and Transport plays a vital role in the current overall progress and infrastructural development of the Emirates of the Abu Dhabi and in other regions by managing their respective municipalities. The Department of Municipalities and Transport also ensures the higher living standards, safety, security, sustainability, infrastructural and technological advancements of the Emirates of Abu Dhabi, Al Ain and Al Dhafrah Regions.

Automatic-Contactless-Hand-Sanitizer-Dispenser

Due to the current global pandemic and current scenarios, it is necessary to take safety measures before resuming again to the full operations. As the Department of Municipalities and Transport Abu Dhabi is one of the most innovative government entity, they also required some innovative solutions to cope up with the issue. Which is the reason RSI Concepts was contacted to propose a variety of hand sanitizer dispensing equipment for the staff and the visitors at the various branches and the head office of the Department of Municipalities and Transport Abu Dhabi.

The task was pretty simple and clear, which was to ensure the minimum physical contact on the premises. As some latest researches have suggested that the best way to prevent the spread of the COVID-19 is to keep the contact at the minimum with surfaces at public places. So, we were requested to propose a hand sanitizer dispensing solution which doesn’t require any contact to dispense the hand sanitizer liquid. Therefore we have proposed a variety of different contactless hand sanitizer dispensers, and amongst them, the two models were selected, The Floor Stand Automatic Contactless Hand Sanitizer Dispenser and the 21.5 Inch Automatic Contactless Hand Sanitizer Dispensing Digital Kiosk.

Automatic-Contactless-Hand-Sanitizer-Dispensing-Digital-KioskThe Automatic Contactless Hand Sanitizer Signage Kiosk has a 21.5 Inch digital signage screen which can be utilized to play videos and contents. This kiosk comes with a powerful computing engine too to run customized applications for the multimedia content and much more. The complete operation is contactless and there are sensors which can sense the hands when placed underneath and then the dispensing mechanism automatically dispenses a decent amount of liquid hand sanitizer gel.

The Automatic Contactless Hand Sanitizer Dispenser Floor Stands are also fully automatic and contactless with highly efficient operation. The main objective was to provide a facility to sanitize hand without any physical contact. Apart from that RSI Concepts also supplied around 200L of the hand sanitizer liquid gel to be used in both the dispensers. The gel has a nice soothing fragrance with the 70% alcohol level. This means the liquid vaporizes quickly and disinfect hands immediately. The alcohol is the main component which disinfects the COVID-19 or Coronavirus, so higher the percentage, better it is.

The whole lot was delivered on urgent bases as we have had a short deadline. Here are some comments about our Sales and Marketing Manager, Ms Maheen Waheed, who have successfully delivered the project:

“It was great dealing with the professional and highly skilled team from the Department of Municipalities and Transport Abu Dhabi. The quality, safety and standard were very high as can be expected from a prestigious organization like DMT. Thankfully at RSI Concepts, we follow the above-average national and international quality standards, which was also the main reason for winning the bid for this project. Everything was delivered on time despite having a very short deadline. The quality of the products and the operation was approved and admired by the Department of Municipalities and Transport Abu Dhabi.”

This is another proof of our high-end products and quality services. At RSI Concepts we not only maintain the higher standards but we keep on improving our products and services by continuous innovation and upgrades to our existing range of products and services. During the current pandemic situation like other vendors we do not take it as an opportunity but as our moral duty to introduce such products that can help our customers and the community in whole to protect everyone against this pandemic. We have carried out a lot many surveys and gathered feedback from the existing customers to come up with so many innovations that can build some immunity in the community against this pandemic by helping the organizations and the people implementing social distancing and other precautions. If you have any suggestion or any idea which you think can help the community against this COVID-19 or Corona disease, please don’t hesitate to share it with us. You can reach us via our Contact Us page or leave a comment in the comment box below.

Check this out: RSI Concepts has provided 360 Degree Tablet Kiosk Stands to Americana Computers for Adnoc

RSI Concepts has provided 360 Degree Tablet Kiosk Stands to Americana Computers for Adnoc

RSI Concepts has supplied 360 Degree Rotatable elegant iPad/Android tablet kiosk stands to Americana Computers for their prestigious client, Adnoc. If you are living in UAE you must be familiar with the name Adnoc, they are serving the national interests of the country since past 46 years and have helped the government in transforming the economic growth by managing the hydrocarbon value chain on the behalf of Abu Dhabi government. The Adnoc is considered to be the pioneer of the modern-day hydrocarbon value chain and the energy market by introducing and integrating modern technologies and innovations throughout the organization.

Americana Computer System is a leading name in system integration and information technology solutions. Mainly dealing in Networks, Mobile Computing, Client-Server Applications, System Integration and value-added management for hardware and software systems. Americana Computer System has established a respectable name in the market in providing server management and desktop software solutions, security systems & Solutions, AMCs, and various other enterprise-level solution. Along with all technological strength the Americana Computer System has also partnered with well-known international IT brands such as HP, Dell, IBM, etc.

RSI Concepts was requested to supply Americana Computer System with elegant, high-end iPad/Android tablet kiosk stands with adjustable 360-degree frames. The iPad/Android tablet kiosk stands were meant to be delivered to the Adnoc for one of their projects. In total 90 stands were delivered. RSI Concepts was one of the several suppliers who has submitted the tender for this project and we have won the bid because of our market reputation and the quality products that we have delivered to several national and international brands in the country.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed, who was the manager in charge of this project:

“The quality, finishing and the functionality of the 360 degrees rotatable iPad/Android tablet kiosk stands has to be unmatchable. The team from Americano Computers is highly professional and cooperated with us to the maximum extent possible. The delivery was done on time with satisfactory feedback from the Adnoc.”

At RSI Concepts we always focus on quality work and timely deliveries, which is the reason we have earned a reputation in the market that lead us to score hundreds of landmark projects throughout our journey. We are always more attentive towards minutes details and the final outcome. Especially in such projects where the customer’s reputation is on stake. We are aiming to maintain long term relations with our customers by offering them quality work at competitive costs.

Check this out: Directorate of Islamic Affairs Sharjah Acquired RSI Concepts for HR Self-service Kiosk Solution

Queue Management System Problems and Solutions in Dubai, UAE

In this blog, we will talk about how to fix some commonly occurring problems that organizations face with a pre-installed Queue Management System or with a new installation in Dubai, UAE. Queue Management System in a service-based industry is a critical component in maintaining steady sales. As every business is different from others and the targeted customers are also different but in UAE the overall environment for the service base industries is fundamentally similar. The clients are expecting the highest level of service and they like to have a lesser service delivery time. This makes the Queue Management Systems (QMS) more important and crucial for sustaining the customers. No matter what industry or business you are doing, or what kind of services you are offering, if you have to deal with a queue then the customer flow and customer journey are very important for you and this is why we have selected some common problem that businesses usually face in UAE.

Queue-Management-System-Problems-and-Solutions

In this blog we will classify the problems in two categories:

  1. Queue Management System Customer Experience Problems
  2. Queue Management System Administrative Problems

1. Queue Management System Customer Experience Problems

Queue-Management-System-Customer-Experience-Problems

The main objective of commissioning of a queue management system is to improve the customer experience and customer journey throughout the service delivery process. Customer happiness is very important for any service-based industry. Here are some common problems that organizations face with their queue management system in Dubai, UAE:

  • Estimated Queue Time

Estimated-Queue-Time

There is a popular theory that known wait time felt shorter than the unknown wait time. I personally also think like that. Sometime if the estimated time is there then we don’t over-estimate the queue time and it is easier to wait for let say 25 minutes rather than “unknown” time period. So, having estimated queue time showing on the screen could be very helpful especially when you have long queues.

  • In-Queue Marketing

In-Queue-Marketing

In-Queue Marketing/Adverts is another most commonly occurring problem reported by the customers/visitors who are waiting in the queue. Most of the organisations run their promotional videos/content or adverts on the digital signage screen which is also used for the queue announcements. The mistake that organizations usually made is that they cover too much of the area of the screen with the adverts, which most of the people feel annoying as they want the queue to be more visible and readable. So, you should make your signage content areas smaller and the queue announcement area larger or clearly visible. Do not ever use two separate screens as the customer will not pay attention to the repeated adverts and will entirely focus on the announcements.

  • Pre-scheduled Visits and Virtual Queuing

Pre-scheduled-Visits-and-Virtual-Queuing

Pre-scheduled visits of virtual queuing is a very popular feature that customers like and want to use whenever they can get a chance, especially if you are located in a mall, or you have other activities around your location which people can get engaged into. This eliminates the stress of waiting and the announcement can be made on their mobile phones. The best practice is to have push-notification as well as an SMS notification.

  • Audio-Visual Aid and Multilingual Announcements

Audio-Visual-Aid-and-Multilingual-Announcements

As in UAE multiple nationalities are living together so to have a multilingual audio announcement is very helpful. People usually got confused if they are not familiar with the announcement language. Usually, the announcements are not clear or not enough loud to be heard in a busy waiting area. Try to use more speakers with less reasonable volume to cover more area and along with the audio announcements the token number should also flash on the signage screen(s) to avoid any confusion.

Read also: Can a Queue Management System Improve Customer Experience?

2. Queue Management System Administrative Problems

Queue-Managemen- System-Administrative-Problems

Now let us talk about some common queue management system administrative problems. Organizations not only have to deal with the issues related to customer satisfaction and happiness but there are some other administrative issues which are in fact important while administering a queue management system at your premises. Such as:

  • Maintaining the physical queue and customer flow

Maintaining-the-physical-queue-and-customer-flow

Usually, organizations use different types of stanchions to route the physical queue. Especially where a large number of customers/visitors coming there should be physical queue management in order to maintain the overall queue management system efficiency. Such things should be used efficiently and in such scenarios where a large sum of people has to stay in the queue then the best approach is to have a single queue multi-serve setup. This way everyone in the queue will have to wait for a similar amount of time and people will also remain calm by knowing that multiple counters is serving the very same queue in which they are standing.

  • Directional Signage for the Customer Flow

Directional-Signage-for-the-Customer-Flow

Directional signage for the customer flow is very important in case of large waiting areas or multi-story multi-area kind of service delivery systems. In such systems, the customers/visitors might have to visit multiple counters located in multiple locations in the vicinity to get the service delivered to them. So, digital or physical signage and direction indicators are very important to route the queue and to maintain a steady customer flow. This also reduces customer confusion and help to improve the customer journey.

  • Premium Counters of VIP Service

Premium-Counters-of-VIP-Service

In case if you have premium counters or VIP service you should avoid clubbing such counters with the ordinary counters. The best approach is to set up both installations in a different location, with separate waiting areas. This also helps to maintain the high-quality customer experience for the VIP or Premium customers/visitors but it also eliminates the possibility of negative effects on the ordinary customers/visitors.

  • KPIs of the Queue Management System

KPIs-of-the-Queue-Management-System

Organizations usually don’t pay much attention to the Key Performance Indicators (KPIs) of the system but KPIs are very important in the evaluation of the overall system as well as the evaluation of the service delivery agents or staff. The software should be capable of tracking the performance of each service delivery agent as well as of the overall system.

  • Reporting and Statistical Analysis

Reporting-and-Statistical-Analysis

Reporting and comprehensive statistical analysis are very important in order to take administrative decisions. The organizations should be able to retrieve the reports and statistical data from the queue management system as per their required protocols. This will also help in taking administrative decisions to improve the customer experience and customer journey.

  • Queue Management System Software and Integration

Queue-Management-System-Software-and-Integration

The queue management system software is the backbone of the system and has to be efficient enough to automate as much of the processes as much possible. There should be easy-to-operate back-office controls and policy deployment to keep everything up-to-date. The integration of the queue management system data with any other organizational systems and/or the ERP is also important for some organizations in order to lower the workload of the IT department and the branch staff.

Read also: Why should the bank think beyond queue management?

Conclusion

In this article, we have discussed some basic issues and problems that organizations and their customers could face while utilizing any queue management system. It is very important to have an efficient and easy-to-use QMS system for both the customer and the staff. If you have any such problem in your existing queue management system of if you want to implement a new queue management system in your branch please feel free to get in touch with us for further guidance and consultancy. You can reach us through the below comment box or contact us through our Contact Us page.

Check this out: Appointment scheduling tips to improve customer experience

Directorate of Islamic Affairs Sharjah Acquired RSI Concepts for HR Self-service Kiosk Solution

sharjah-affairsThe Directorate of Islamic Affairs Sharjah has acquired HR Self-service Kiosk by RSI Concepts to improve their operational efficiency. The Sharjah Directorate of Islamic Affairs is responsible for maintaining and constructing mosques all around the Emirates of the Sharjah. The entity is also taking care of all the religious affairs such as Juma Khutbah, Adan and Prayer Timings, other public matters. The Directorate of Islamic Affairs Sharjah is in collaboration of all other relevant institutions too and taking care of everything related to religious matters in the Emirate of Sharjah. The Directorate of Islamic Affairs is integrating the latest technological solutions to increase its operational capabilities as well as providing more reliable support and service.

RSI Concepts was given a task to further digitalize and automate some operational processes in the Human Resource (HR) Department by implementing HR Self-service Kiosks. We have designed a completely customized solution to cater to their specific needs. Our HR Self-service Kiosks are equipped with a large touch-screen, Emirates ID reader, Document Scanner, A4 Size printer and a camera to aid the software functionalities introduced to automate a variety of HR-related tasks.

HR Self-service Kiosk

The HR Self-service Kiosk software is dedicatedly built for the Directorate of Islamic Affairs Sharjah, to provide all required HR functionalities. Our HR Self-service Kiosk’s software is equipped with a smart software engine to automate the process with a powerful back-office control module to further control, monitor and report generation about the system performance and usage. The HR Self-service Kiosks are fully self-service machines and allow the user to sign-in by scanning their Emirates ID cards, once the user is signed-in they can print their salary certificates, leave applications, other documents and applications. The users can also autonomously apply for various HR services without intervention from the HR staff. This reduces the workload of the HR staff and also excel in the service delivery process through automation.

The users can also print a variety of standard documents from our HR Self-service Kiosks such as Juma Khutbah, letters, applications and much more. The status of under process applications is also available in the HR Self-service Kiosk. The users can also upload documents by scanning them on the spot through the in-built document scanner of the HR Self-service Kiosk, this not only reduces the service delivery time but it also makes the process easier and robust for the users.

Here are the remarks of the Project Manager, Mr Shehzad Asghar:

“Requirement gathering and objective identification were fairly easy, thanks to the support and cooperation of the Directorate of Islamic Affairs Sharjah team. The technical part of the project was a bit challenging as so many things are there, but thankfully due to the hard work of our team and excellent operational capabilities of our company, we have succeeded to complete the project on the agreed deadlines.”

At RSI Concepts we always strive to deliver. The customer and the quality of work is our top priority. Thanks to our dedicated team and professional environment maintained by our management we have scored so many landmarks in our successful journey. Providing the customized HR self-service kiosk solutions is one of our core speciality. We always provide innovative solutions to our customers which gives them long-term technological and financial advantages.

Check this out: Smart Gate System for Khorfakkan Municipality by RSI Concepts

Smart Gate System for Khorfakkan Municipality by RSI Concepts

Smart-Gate-System-for-Khorfakkan-Municipality-by-RSI Concepts

Khorfakkan Municipality acquired RSI Concepts to install Smart Gate Automation System for Trucks. Khorfakkan is a rapidly progressing town with a vision to integrate technology and innovation to facilitate its residence as well as the tourists who love to visit the beautiful nature-rich city and the iconic curved beach of Khorfakkan. As the Khorfakkan naturally has the most pleasant weather in the UAE, and along with its natural rich landscapes, and facilities for the tourists, it is becoming more popular tourist’s destination. Hence the Khorfakkan Municipality is also investing heavily in integrating the city with the technology and innovation to provide more facilities.

Smart-Gate-Automation-System

Khorfakkan Municipality has a sewerage dumping area, where all the sewerage is coming from all around the Khorfakkan. The Khorfakkan Municipality charges each truck/tanker a fee for each trip. Earlier they were using the manual logbooks, to track and monitor this operation and the payment was also on the sight. It was hard for the management to input the data and also to regulate it. The books were manual and the registry was difficult to input into the digital system. The Khorfakkan Municipality and RSI Concepts comes up with a solution to digitalize the process by installing the Smart Gate Automation System. This system not only digitalized the whole operation but also automate it to a certain extent. This allows the management to put regulations and an error-free robust mechanism to manage the payments and track the vehicles.

Smart-Gate

Our Smart Gate Automation System installed a powerful software program along with automatic gate barriers which can be accessed using an RFID by the truck/tanker drivers. Here are some of the key features of our Smart Gate Automation System:

  1. All the companies will be registered in the system along with all the vehicles
  2. All the trucks/tankers will be provided with RFID to access the automatic gate barrier
  3. The Khorfakkan Municipality will top-up credits against each truck/tanker which is being linked to its dedicated RFID
  4. If the vehicle has sufficient balance then they can access through the gate
  5. The whole operations become digital, regulated and much easy to generate reports and extract statistical data from
  6. This not only cut the resources but also generates revenue for Khorfakkan Municipality

Smart-Gate-SystemOur RSI Concepts Smart Gate Automation System is based on a powerful smart software with in-built intelligent software engine which enables more organized statistical data and reduces the human errors to none. Here are some of the major features of our Smart gate Automation Software:

  1. Easy-to-use administrative dashboard for the back-office staff and the management
  2. Complete statistical analysis and comprehensive reporting module
  3. Logs for daily/weekly/monthly and all trips by a truck/tanker
  4. Automated system to verify the validity of the vehicle registration card, driver’s license, company’s trade license expiry dates
  5. Comprehensive reports about the revenue generated by a company registration, vehicle registration and the RFID top-ups
  6. Admin controlled panel also allows Khorfakkan Municipality to implement the company’s policies, such as checking of the expiry date of the Vehicle Registration Card, or Trade license or any such thing

The Smart Gate Automation System is just a pilot project for one facility and the Khorfakkan Municipality is planning to implement the same solution on the other sewerage dumping areas too.

Here are the remarks of our Project Manager, Mr.Shehzad Asghar:

“The Khorfakkan Municipality team is so cooperative and supportive. The installation of the hardware was a comparatively easy task. Although the Smart Gate Automation Software was a little tricky, as we have to manage the companies policies as well as the accounts and financial part for the whole operations. The system was not just a success but it significantly enhances the operations of the department.”

RSI Concepts Smart Gate System is a well-crafted application, quite capable of automating the maximum operation processes along with a very organized statistical and financial data formats. The software is also capable of integrating with any third-party application or ERP for data synchronization.

Check this out: Etisalat Academy Acquired RSI Concepts for Digital Branding

Appointment scheduling tips to improve customer experience

Appointment-scheduling-tips-to-improve-customer-experience

In this blog, we will discuss some appointment scheduling tips to improve customer experience. First of all, we have to understand why an appointment scheduling system is required and what it can do to improve the customer experience? Here are some basic features of an appointment system:

  1. Allow full control over customer flow and queue management
  2. Increase service time efficiency and decrease the customer wait time
  3. Allow booking out of the business hours
  4. Provides more flexibility, ease and access to your customers
  5. Allow online and remote sign-ups, with notifications, reminders, etc
  6. Provide detailed insight of the customer flow
  7. Facility to customize the queue management with routines and expected future visits
  8. Improve planning and management efficiency for the service agents and staff
  9. Provides real-time status reports, regular reports, and statistical data
  10. Customer Feedbacks, Integration with other systems, data export facility and much more

These are some of the basic features of an appointment system. Before you start adding up more features or add-ons in the appointment scheduling system you should have to understand your strengths and weaknesses. The best practice is to conduct some surveys with your service agents, and your customers, and try to understand what is necessary to improve the customer experience in the branch.

Most of the businesses heavily focus on the customer experience and their journey without considering any investment in the service delivery staff. It is very important to maintain a stress-free environment for the service agents as well. The appointment scheduling systems not only enhance customer satisfaction and the customer journey but also help reducing stress on the service delivery staff and the counter agents. This could further improve the overall efficiency and customer happiness.

Following are some of the most important things that business should consider while implementing an appointment scheduling system:

Availability on multiple platforms and mediums

Availability-on-multiple-platforms-and-mediums

Your appointment scheduling system should be available on multiple platforms and should be accessible through multiple mediums. People love to use their mobile phones as a substitute for the laptop or PC. A dedicated smartphone application for Google Play Store (Android) and Apple App Store (iOS) will be a good addition. Website portals and sign-up via SMS service are also widely used mediums.

Ease of Use (User Interface)

Ease-of-Use-(User-Interface)

The appointment scheduling should be very easy and in a few steps only, let say your customer can sign-up using their batch number or some serial number which provide all necessary information about the customer to the system and they don’t have to fill in long forms each time they want to sign-up. Optimize the appointment scheduling and booking mechanisms.

Provide helpful information and the latest data

Provide-helpful-information-and-the-latest-data

The portal should have enough information so that the customer can choose the appropriate service without any confusion or complexity. Showing current (real-time) information is vital for customer experience and it also helps to control the customer flow.

Communication is the backbone

Communication-is-the-backbone

In customer satisfaction and customer happiness, communication from an organization is always crucial. The customers love to get personalized communication from the organizations, it gives them a sense of importance and they feel like the organization cares about them.

Enable easy feedback channels

Enable-easy-feedback-channels

Either by online or within the branch there should be some channels to take feedback from the customers. This help to increase the trust and it also helps businesses take necessary actions to rectify issues. The feedback should be easy and simple such as a happiness meter tablet or kiosk, an online survey with just a few short questions or something which can be done in 30 to 45 seconds.

Effective Queue Management System

Effective-Queue-Management-System

Once the customer is in the branch or premises, then they should be welcomed with a very efficient queue management system. The queue management system should have all the important features to maintain and enhance the customer journey through the service area. Aid your queuing system with digital signs, audio-visual announcements, and other essentials to improve the customer journey.

Check this out: Complete guide to Queue Management Systems in Dubai

Measure the KPIs

Measure-the-KPIs

The appointment scheduling system should have a comprehensive statistical and analytical software engine. To measure key performance indicators of both the system itself and the service agents/staff. These reports could play a vital role in the strategy-making process and steps are taken further enhance customer journey in future. This will also help to improve the staff or service agents’ performance.

Check this out: How to reduce patient wait time in hospitals with virtual queuing?

Conclusion

Either you are a bank, hospital, clinic, beauty salon, public office, government office, HR department, or an organization who requires their customer to visit them in order to operate, having a high-tech appointment scheduling system and queue management system is very vital in retaining your customers. Getting new customer could be easier but retaining your existing customer, maintaining your positive brand identity is vital for your business growth.

Check this out: Why should the bank think beyond queue management?

Etisalat Academy Acquired RSI Concepts for Digital Branding

Etisalat-Academy-Acquired-RSI-ConceptsEtisalat Academy is one of the largest training facility in GCC having 1.2 million square feet large facility located in Dubai. The Etisalat Academy is the source of innovative skills and assessment programs for local, regional and multinational corporate and public sector in UAE and all across GCC. The Etisalat Academy and its partners are providing professional and innovative training services for their customers in many countries and regions all across the GCC. They are also responsible for fulfilling the needs of professionals, managers, and team members in the local market and supporting the local enterprises and business.

Recently the Etisalat Academy has decided to add new programs to their portfolios and required some new branding for that. RSI Concepts was one of the suppliers who were shortlisted for the tender and later we were being awarded due to our reputation and technical capabilities. At RSI Concepts we are providing a variety of IT services and solutions. Branding is one of our core speciality. We were given the task of bringing their new branding strategy to life.

Branding and marketing play an important role in the success or failure of a project/business. Branding is what make or break people’s perception of your organization. It is not just a few landing pages, presentations, printed media and content but it is the real essence of the modern-day marketing. In such a competitive environment having a perfect branding helps businesses establish their identity and obviously boosts into more leads. In today’s modern world “Seeing is believing” especially digital brand identity is considered to be a key to success. Modern man is way too connected to the digital world than ever before, which is why it is very important to have a good reputation in the digital arena too.

Here are the remarks of our Sales and Marketing Manager. Ms. Maheen Waheed:

“Dealing with such a big organization which is known for their quality standards and innovation leadership in the market, was not an easy task. But thanks to our skilled professionals and business analysts, we have managed to deliver as per their expectations. We have met all the requirements and proven to be able to take up with their extraordinary quality standards and sophisticated branding needs.”

At RSI Concepts the quality of our work is our top priority. This is the reason our clients prefer to do repeated business with us. That is not all, we are always hunting for the new talent and maintained a versatile human resource repository. Our clientele based upon local and regional enterprises and organizations which give us an edge over other suppliers as our business analysts are well versed with the custom and norms of the local market and always take care of the moralities, tradition, cultural customs and local need of the community. Which is why our branding and marketing solutions are very well prepared and cost-effective too.

Checkout: Why should the bank think beyond queue management?

Why should the bank think beyond queue management?

Why should the bank think beyond queue management? Banks usually don’t ask such questions, as they are pretty much satisfied with their regular queue management systems. But in reality that is not enough. People’s expectations are increasing day by day, the rapid expansion in technological applications lead to a very innovative and competitive environment in the service industry. People are expecting more day by day, and don’t hesitate to switch to another service provider if the bank failed to fulfil their expectations. The customer journey and customer experience is a far bigger challenge than customer flow management or the queue management itself was ever.

why-should-the-bank-think-beyond-queue-management

The queue management systems in banks don’t only have to provide means of managing the customer flow but it should be capable of:

  1. Enhanced Customer Experience
  2. Improved Customer Satisfaction and Happiness
  3. Reduced Waiting Time
  4. Improved Staff Efficiency
  5. Reduce Staff Work Load

Customer happiness and customer satisfaction is the top priority in the banking sector and the services industry. It is not just reducing the wait time but during the waiting period the queue management system should provide relevant information and some engaging content to keep the customers occupied. There should be digital signage/displays with clear and short information and other instructions, maybe some adverts, some relevant information, latest offers, future plans, etc which could keep the customer occupied while they are waiting for the queue.

The QMS system should be capable of informing the customer about their queue, audio-visual aid is sufficient but there could be mobile notifications, SMS, or other soft-alerts to make sure the customer never misses their turn. These things are important for improving customer satisfaction and happiness. There could be a quick feedback mechanism too, to get customers to feedback on each counter. This also helps the bank management to rectify the issues their customers are facing.

customer-satisfaction-is-the-top-priority-in-the-banking-sector

That is not all if you want to improve the customer experience you must have to have the complete insight of the queuing system and the complete customer journey. The queue management system should be capable of providing detailed reporting and KPIs to help the bank management take decisions. Following are the basics of a queue management system reporting module:

  1. Comprehensive daily reporting
  2. Real-time monitoring and performance reports
  3. Reporting should be available for individual agents, departments, branches, locations, etc
  4. The reporting should have an overview or summary mode for the higher management
  5. The visual graphical representation is also very helpful in reporting

The QMS for banks should have software capable of business intelligence and in-depth controls for the automation. These are some of the mandatory modules/features required to have a suitable queue management system for banks. There are so many accessories and features that can also be added in the queue management system in order to improve the performance and customer happiness. Such as we can include smartphone applications, online virtual ticketing/sign-up, real-time in-branch updates for the visitors, adjustable queue tokens, and much more. Digital signage and audio-visuals to present information, multi-lingual support, interactive kiosks, self-service kiosks, facility for disabled people or people with special needs. A lot of things can be added in the queuing system to improve the output and achieve the objectives.

Checkout: How to reduce patient wait time in hospitals with virtual queuing?

How to reduce patient wait time in hospitals with virtual queuing?

How to reduce patient wait time in hospitals with virtual queuing? Or how to provide a hustle-free patient flow management system to ensure a smooth experience while the patients and their attendants are already is a stressful situation. Obviously the ordinary queue management system is not enough as we have to manage all the resources and the most important thing is to prioritize different tasks, such as if a patient is in a critical situation he/she needs quick treatment or tests, or anything compared to others who might be better than them. There are so many different things a queue management system should be able to handle while operating in a hospital or clinic or a testing laboratory.

How-to-reduce-patient-wait-time-in-hospitals-with-virtual-queuing

The reason for writing this blog is to address the most basic question “How to reduce patient wait time in hospitals?” and the simplest answer to this question is “with virtual queuing”. We will explain, how?

Our customized virtual queue management system comes with a dedicated “Patient Flow Management Module” in it. Which helps improving patient journey throughout the process. From checking-in to patient queues and appointment management system, everything can be managed and monitored through our custom-built virtual queue management system for hospitals, clinics and laboratories/test facilities.

Our virtual queue management system comes with the following basic features:

  • Dedicated Virtual Queuing Module
  • Online Queue Management System
  • Mobile Queuing via SMS and Smartphone Application
  • Online Appointment Booking Module
  • Real-time updates and live dashboard
  • Real-time Statistical Data and Analysis for the Management
  • Custom Reports for Facility, Location, Branch, Reception, Agent, Department, etc
  • Comprehensive Reports and KPIs to ensure enhanced and improved operational capabilities
  • Digital Signage Module
  • Self-service Kiosks
  • Disability Compliance Kiosks and Special Built Kiosks for People with Special Needs And much more.

We always encourage our customers to have a customized solution rather than the stock solution. Because in a customized solution we can evaluate the actual environment with more accuracy and can propose a solution which suits best for that particular scenario. This also increases the overall efficiency of the system with reduced patient waiting time and better service delivery.

The customized operations for each area also improves the patient waiting time with up to 40%. Such as we can have a dedicated module for the OPD and a separate module for the regular doctor appointments. This is to further optimize the service delivery mechanisms for different sectors with different operational protocols and services types.

The healthcare industry is a very delicate industry, we can prepare a plan on paper with all its perfection to reduce the unpredictability, but in reality, the case is different. Sometimes the patient does book online appointment but don’t arrive on time sometimes even don’t arrive at all, or maybe they are so late that they reached when the doctor is already examining the next patient. This is just an example of so many scenarios the hospital management staff could face during their regular workday. The system should have to be flexible, intelligent enough, and easy-to-use for the staff to handle such situations without causing any disturbance to other patient flow.

Another advantage of having a dedicated virtual queuing system is to control the number of patient in the facility. Taking things online will also make it easier to manage the number of people in the waiting area at any given time, this also prevents crowd and let hospitals, clinics and other such facilities to maintain social distancing. The smartphone applications, website landing pages, digital signage and other such accessories of our linear queue management system for hospitals and clinics will help to promote the instructions and informatics media for the patients and their attendants.

Another advantage of our virtual queue management system is its automation and the intelligent software engine, which has proven to be very efficient in various environments and special scenarios. This also reduces the pressure from the management and the staff as well as ensure a smooth queue management process. In some cases, the visitors’ waiting time has been effectively optimized to up to 40% with the happiness increased to around 30% in the first 30 days of the installation. The system is very comprehensive and the control modules are well crafted to optimize these figures further after analysis of the inputs of the system.

Our most customers are also benefiting from our in-built customer feedback and happiness meter module which can be provided on-demand bases. The module in itself is a comprehensive survey and visitors’ happiness meter with elaborated reporting modules and facility to fetch data either by automatically or by various input options.

The barcode and QR code option along with multiple other hardware accessories we can further optimize the system for automation and fast service delivery time. There is a variety of very useful hardware and software accessories which can be introduced in the virtual queue management system to make it more effective in improving patient journey and wait time optimization.

Our virtual queuing queue management system is well prepared after incorporating a lot of feedback from our customers and the experiences we have gained in the past decade. This is another reason, we suggest a customized-built solution of the queue management system for hospitals, clinics and test facilities. If you have any suggestion please contact us via the below comment box or if you have an enquiry you can contact us through our Contact US page.

Checkout: Future of Queue Management System in Dubai

Future of Queue Management System in Dubai

Future of Queue Management System in Dubai is very promising. As the use of smartphones and mobile technologies is very common so does the IT services and solutions providers in Dubai, UAE such as RSI Concepts are focusing more on smartphone innovations and usage of mobile technologies to improve our products and services. Reaching out your customers is always difficult and very important for businesses, success lies in reaching out your prospects and customer wherever they are and provide them more reliable, easy-to-access services with ease and convenience.

Future-of-Queue-Management-System-in-Dubai

The Queue Management System not only reduce the waiting time for the customers but it also improves the service delivery and creates an impactful image of the business on the customers. There are so many different parts and technologies combined to form a queue management system. As the technology is getting better and the software is getting smarter the queue management systems are also getting more reliable, effective and useful. The queue management system not only manages the queues and customer flow but also provide intelligent insight into the service delivery mechanisms and performance of the systems, people involved in the service delivery process.

Introduction of smart applications, mobile phone compatibility and online services are also making the modern queue management system more effective. Businesses in Dubai, UAE are switching to queue management systems and not only that but businesses are very interested in the statistical and analytical data of the QMS which helps them improve their services and also provide sufficient info for the decision making.

Our Queue Management System came with intelligent software. The QMS software features a powerful analytical engine to compile and compare statistical data and generate reports. Such reports help the higher management to understand the service delivery process, agents’ performance and much more. The Queue Management System can be implemented on several branches hence can be monitored and controlled through the local branch itself as well as through the head office. There are so many other integrations and upgrades that can be made to our Queue Management System in future to improve the usability and effectiveness.

At RSI we believe that every individual is different, so does every organization and or customer is too. So, we always provide fully customized QMS solution. Our customized queue management systems are built for specific requirements and needs of our customers. This not only reduces the implementation cost by eliminating useless options/accessories from the system but it also improves the user experience and customer journey. The capability of online offering so many advantages such as real-time monitoring along with branch and agent level live updates. The online QMS is also enabled with mobile phone applications connectivity and remote sign-up for the queues along with real-time additional information and data for the visitors to let them plan their visit.

Obviously the ease, comfort and happiness that queue management system offers are impossible to attain without them. Not only that but the statistical/analytical data and reporting offered by an electronic queue management system helps a lot to understand the customer behaviour and it also helps businesses understand their performance. Hence business can rely on the QMS data feeds to further improve their service delivery mechanisms which result in happy customers.

Checkout: 7 important features of Property Management System – Dubai

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