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3 dimensions of Queue Management System for Hospitals

Usually, in hospitals, the management has to face certain issues such as urgency, lack of data inputs, a huge number of patients and unsatisfied visitors/patients. The main issue is always with the limited resources the management have and sometimes the limited space also. Another common problem with queue management systems at hospitals is that there are certain patients who may arrive later but should be treated earlier, managing such scenarios is always difficult with ordinary queuing solutions.  Apart from that usually hospital management always complaint about lack of data input or insufficient data, which also makes it more complex to make decisions regarding customer experience and customer happiness. A queue management system for hospital must resolve all such problem to improve patient journey and experience along with collecting enough data which help the management to take decisions in further improving customer satisfaction.

3-dimensions-of-Queue-Management-System-for-Hospitals

Here are the 3 dimensions of a queue management system for hospitals:

Queue Management System for Hospitals

Queue-Management-System-for-Hospitals

The queue management system for hospitals should be operating on linear queuing majorly with an exception for the patients need urgent care or emergency treatment. All types of emergency and regular scenarios should be classified and identified in the queuing system’s agent portal clearly. Whenever a patient arrives at the hospital they the first responding staff or the counter agent should be able to assess the treatment requirements to issue appropriate token which leads the patient through the required route to get the treatment with least wait time. Linear queuing is also the best approach for the hospitals and can help effectively handling large customer flow.

All types of treatments, checkups, examinations, etc should be managed through the system with different routes, as for all of such patient the treatment is different and requires different types of staff to attend them. This will not only reduce the wait time and the overall service delivery time but it also allows the management to effectively manage high-priority queues for examples, people with emergency situations or who need immediate attention. Another important feature is to provide full and flexible control over the queue and the agent should be able to hold someone’s turn to prioritize newly arrived patient with some emergency situation.

Data Input and Data Collection Process

Data-Input-and-Data-Collection-Process

No matter what type of single or hybrid queuing mechanisms are being used, it is extremely important to make the data entry process simple and quick. Usually, when people visit hospitals they are in a situation of unrest and hurry. Everyone wants to get treated as quickly as possible. No one likes to stay on counters/receptions for long to fill in the forms, or for data entry, etc. The queue management system should be able to integrate with the existing ERPs or any other system that is running there.

When a patient or visitor reach to a counter, the system should be able to get their details from the Emirates ID Card or Insurance Card to save time, all the data should be linked to a centralized information centre to immediately identify the patient. This also helps the system to propagate relevant information to the relevant departments to avoid any delay in repeated data entry at any other department or area when the patient visits there. The queue management system should be able to collect data of the patients along with the relevant visit details which should be linked to the digital patient history, in short, a single sign-in should allow the staff and doctors to get all the relevant information they need, without repeated signing-in on different departments or phases.

Read also: How to reduce patient wait time in hospitals with virtual queuing?

Customer Happiness Meter

Customer-Happiness-Meter

A customer happiness meter is a very useful tool for a queue management system for hospitals. The customer happiness meter should be linked with the queue details and shouldn’t require any input from the customer/patient to give their feedback. The system should be able to automatically link the happiness meter data with the queue management system data to identify which patient gave the feedback. Such indicators are very helpful in identifying the issues with the system and the process itself. Staff efficiency and behaviour can also be monitored through such indicators.

The happiness meter data should be organized and presented in comprehensive and short reports along with other user data and stats. The happiness meter stats will help management to understand the efficiency of the overall staff and the service delivery process with deep insight and a better understanding of the issues. Later the staff or the customer care department can contact the patients/customers with negative feedback to further assess the cause of their negative feedback. These steps could be very helpful for the management to take decisions to improve their service delivery process.

Read also: Queue System for Medeor Hospital Dubai

Conclusion

The queue management system for hospitals is not an ordinary queuing system. The overall dynamics of customer flow is totally different than any other industry. In hospitals, the patients are usually in some kind of problem and they are not fully calm. So, they don’t behave naturally, everyone wants to get treated as early as possible. As per researches, the waiting time in hospitals felt even more due to the environment, stress and other factors. Apart from that, there are certain patients who might come later but they require treatment earlier, so the queue management system should be able to handle such situations as well. Another big problem is with the sign-up process, which usually requires some time and the visitors/patients also feel uncomfortable during that time. So, the queue management system should be able to link with the central data centre to be able to pull up all the relevant records and history for the patient by only a single sign-in such as Emirates ID or Insurance Card, etc. This could save a lot of time. The queue management system for hospitals should also collect customer feedback on multiple stages of service delivery, which can later be utilized to take vital decisions for improving the customer journey and customer experience.

Check this out: Zayed University Acquired RSI Queue Management System and Customer Feedback System

Zayed University Acquired RSI Queue Management System and Customer Feedback System

Zayed University Abu Dhabi campus has acquired RSI Queue Management System and Customer Feedback System. The systems are integrated with the student portal for identification. Zayed University is one of the three higher educational institutions sponsored by the Government of the United Arab Emirates. Zayed University is contributing in providing a constant stream of professionals in a variety of fields who are contributing in the progress of the nation. The university is not only acknowledged on a national level but has gained a great reputation all across the GCC. Zayed University is known for its innovative methods and technological advancements in the academia of GCC.

RSI Concepts has been approached to propose a sophisticated queue management system solution with the objective to make the service delivery easier and quicker than ever before. A customer feedback system was also part of the project. Both the systems are designed to link with the university’s internal information centre to automatically verify the identification of the students/users. A wide range on interactive services is provided through the dedicatedly designed interactive self-service kiosk machines. Both the queue management system and the customer feedback system are installed in the Student Enrollment department in Abu Dhabi campus.

The system also features an online appointment module related to the appointment for the Student Enrollment department. Students, faculty or staff can initiate a query or sign-up for the queue remotely. Once their turn comes, the system automatically generates a notification in advance to notify them about the time and the counter they will be served. The customer feedback system allows them to provide feedback about their experience in service delivery and they can also give feedback about the server/agents.

The students or any visitor can also sign-up from the self-service interactive kiosk at the department. The kiosk can verify the identification through the Emirates ID Card and will automatically update the system with the relevant data. The main objective is to automate most of the service to reduce the overall service delivery time. Another advantage is that the students won’t have to wait in long queues during their classes and can get the service delivered in the shortest possible time period. The statistical and usage data from the queue management system and the customer feedback system is collected and processed in our powerful software engine which can be viewed in comprehensive reports for download and later use.

Here are the remarks of our Product Manager, Mr Shehzad Asghar:

“This project is a fine example of our technological innovation and experience in the field. The overall performance of the system is more than satisfactory. The customer’s experience has been improved drastically and the wait time has been reduced significantly. It was a great experience working with the Zayed University teams.”

Such great experiences always help us with improving our products and services. Our Queue Management System and the Customer Feedback System are the products of constant improvement and fine-tuning which we have gained over the past decade. We always try to provide futuristic solutions to our customers to keep them ahead of their competition with a great return over their investments rates. We will look forward to more future collaboration with Zayed University.

Check this out: Abu Dhabi University Acquired RSI Concepts QMS and Feedback System

Abu Dhabi University Acquired RSI Concepts QMS and Feedback System

Abu Dhabi University has acquired the Queue Management System (QMS) and Customer Feedback System from RSI Concepts. Abu Dhabi University is one of the largest private university in the UAE and currently accelerating on the route to become not only the largest institution in UAE but all across the GCC. The most recent achievement is the opening of a new campus in the heart of the Emirates of Al Ain. The campus is purposely-built to facilitate thousands of student for a variety of undergraduate and postgraduate programs. The campus was built in accordance with the Islamic and Cultural norms of the region by providing separate spaces for male and female students. Not only that the campus is well equipped with international level laboratories, gyms, aerobic studios and cafeterias, etc.

The objective was to have a high-tech smart feedback and queue management system. RSI Concepts’ have mastered in the same niche by countless implementations of the system not only in UAE but all across the GCC. Our Queue Management System is built on state of the art smart processing engine and artificial intelligence (AI) based powerful software. The statistical and analytical engine is built on advance algorithms to process and analyze the inputs of the system. This helps management get a deeper understanding and insight of the system usage. Which is vital for the management to take decisions in order to improve the customer experience.

The system consists of Kiosk Machines, Smart TVs/Digital Signage, Counter Plates and Feedback units to collect customer feedback in real-time. The system is built on a centralized information centre which helps data management and integration easier and more effective. Our queue management system is integrated with the university’s student identification and verification system as well. The student identification can be done by both the Emirates ID and the Student ID cards as well. The system maintains logs for all the signups and stores the customer feedback in the database. The feedback system is built in full compliance with the NPS standards for customer satisfaction measurements.

The QMS or queue management system facilitates the students and the visitors by providing the facility of the SMS and smartphone mobile applications for both Android OS and Apple iOS platform. The smartphone applications allow the users to issue tokens, get notifications via push notifications and the users can also submit feedback from their smartphone applications. The advantage of our Queue Management System and Customer Feedback System is its user-friendly back-office and reporting module. Along with easy operation with less IT resources and automation facility.

Here are the remarks of our Product Manager, Mr Shehzad Asghar:

“It was a great experience working with the professional team from Abu Dhabi University. The main thing is this project was the requirement gathering. Each and Every minute details were taken into account and was thought over many times to come up with the final idea to achieve the objectives of the queue management system and the customer feedback system. The Abu Dhabi University management is pleased to see the results of the system which not only met their requirements but is also providing additional value to the system’s operational capabilities.”

At RSI Concepts we not just provide ‘a solution’ for our customers but we strive to provide them with the best possible solution which not only meets their requirements but also add value to the overall system utility. This is the reason over the past decade RSI Concepts have proven to be one of the leading Queue Management System and Customer Feedback System providers in the UAE.

Check this out: Tailor Made Queue Management System Dubai, UAE

Tailor Made Queue Management System Dubai, UAE

Most of the businesses and organizations are seeking a tailor-made queue management system solution in Dubai, UAE. The main reason is the customizations of the system as per their specific needs, and integration with other systems. Another reason for businesses seeking a tailor-made QMS solution rather than any ready-made queuing solution is the return over their investments, which are far better than a standard rigid QMS Solution. As the customized queuing solutions are being designed specifically to meet certain needs of the customers, they feel more comfortable working at a tailor-made queue management system with only whatever features they need. No more extra fancy stuff in the control panel which could be confusing for the management as well as for the servers and agents. No more bill for the hardware and software modules that you will never go to use. The overall simplicity and cost-effectiveness are the key features of any tailor-made queue management system.

Tailor-Made-Queue-Management-System-Dubai

Tailor-Made Queue Management System VS Ready-made Queue Management System

Here are a short comparison of the tailor-made and standard QMS solutions:[Note: Infographics with icons will look better if you have time]

Tailor-Made Queue Management SystemReady-made Queue Management System
Cost-effectiveStandard Price Plans
Very personalized solutionGeneral Purpose Solution
Simple Control ConsoleComplex Control Console
Customized Hardware DesignStandard Hardware Design
Totally in-line with your specific needMayor may not be in-line with your specific needs

The basic idea of going for a customized or tailor-made queue management system is to achieve the maximum output with minimum expense. As every business has its very own organizational structure and standards, which should resonate with all of their services and products. In simple words, every business has a unique brand identity, thus requires a QMS solution which completely synchronizes with their culture, structure and business models. These days the queuing systems are not only limited to customer flow but they can heavily impact your brand identity and brand image, so your queue management system should be custom designed to work in harmony with your business model, culture and brand identity to achieve better customer experiences and customer satisfaction.

Best Queue Management System Types

Here are some of the standard queue management system types with their different features and utilities. These queuing systems are developed on the bases of requirements, services and sub-set of services, physical infrastructure, business models and expected customers/visitors quantity.

  1. Linear Queuing
  2. Mobile Compatible Virtual Queue Management System
  3. Online Appointment/Reservation Enabled QMS
  4. Managed/Un-Managed Traditional Queuing
  5. Self-servicing Queue Management Systems
  6. VIP Queuing Management System (Mostly included in other types as a dedicated module)

These are general classifications of queue management systems. But we can also classify them on the bases of industry, such as, for hospitals, banks, airports, HR Department, customer service centres, retail sector, etc. As all of the industries have their own slightly different service delivery and business models so the queue management systems can also be classified by their application and industry. There are so many classifications that lie in between the above-mentioned types and their sub-sets, but in general, these are the major types of queue management systems.

Basic System Components of a Queue Management System

Although there are so many software and hardware features that can be added but in general here are the basic system components of a queue management system:

  1. Queue Management Server/Software Application
  2. Ticket Dispensing Unit (kiosks, Floor Stands, Wall Mounts, etc)
  3. Digital Signage or Customer Routing Display Units
  4. Routing Signs and Digital Signs
  5. Counter Name Plates, LED/LCD Displays
  6. Audio Announcement Sound System

Above all are the basic components required to build any standard type of a queue management system. There are so many other software and hardware accessories that can be added in the queuing system to provide more operational strength. It also depends upon the application, each industry has their different business model hence the basic requirements are also different. But overall the system ingredients will remain the same as the above.

Conclusion

As the tailor-made queue management systems are proven to be superior to implementing a general-purpose queuing solution. So, before opting for any type of queue management solution you must consider basic classifications, system components and your objectives in mind before making the decision of opting for a tailor-made or a ready-made QMS solution. As per various studies and customer’s reviews, we have concluded that a tailor-made queue management system can always provide more operational strength with less cost and more reliability. An efficient queue management system not only helps organizations improve the customer experience and customer journey but it also helps them increasing sales and establishing their brand identity more effectively.

Check this out: Important Hardware Components of a Queue Management System

Important Hardware Components of a Queue Management System

In this blog, we will discuss the important hardware components of a queue management system which are required to manage the customer flow effectively and efficiently to improve the customer journey. There are so many hardware components that can be added to a queue management system as accessories or add-ons to maximize efficiency. It also depends upon the requirements of the client and the nature of the operations they are performing at their branch/office. The queue management system is essential in building up your business reputation, keeping the visitors/customers happy and reducing the workload of the staff and agents to keep them in high spirits. Overall these all factors contribute to your business’s success.
Important-Hardware-Components-of-a-Queue-Management-System

Before I step into describing the various hardware component I would also like to give a short introduction of the types or classifications of the queue management.

Fundamental Types and Classifications of the Queue Management

Fundamental-Types-and-Classifications-of-the-Queue-Management

These classifications define the services and the overall operation. On the bases of that we determine which hardware components should be included in a particular queue management system solution:

Single Phase Single Channel

Single Phase Single Channel means there is only one agent/counter who will deliver the full service to a single visitor/customer.

Multi-Phase Single Channel

Multi-Phase Single Channel means there are multiple agents/counters to complete a single service and the visitor/customer will have to go through multiple counters for full-service delivery.

Single Phase Multi-Channel

Single Phase Multi-Channel business model means that there are multiple counter/agents for a single service and the customer can be sent to any counter for the full-service delivery.

Multi-Phase Multi-Channel

Multi-Phase Multi-Channel business model means that a full-service delivery requires to visit multiple counters and there are multiple counters/agents for each part of the service hence the customer will have to go through multiple counters for the full-service delivery. And for each service part, there are multiple servers available, the customer can be routed to any of the counters at the respective stage of the service delivery.

Read also: Queue Management System Problems and Solutions in Dubai

Important Hardware Selection and Configurations of QMS

Important-Hardware-Selection-and-Configurations-of-QMS

Now that we got a basic idea of how the queuing system works and how should we choose the hardware for a required business model. Let us discuss a few additional details that might further clarify the customer flow operation:

  1. The population of the customers
    • Limited: It means a limited number of expected visitors/customers, such as Psychiatrists clinic, boarding counters at the airport, etc
    • Unlimited: It means an unlimited number of the customers/visitors are expected, such as Banks, Sales Counters, Customers Support and Services Offices, etc
  2. Method of Arrival
    • Individual Arrival: Most of the businesses are operating on individual arrival model
    • Group Arrival: Only certain businesses or service centres adopt this model, such as HR departments, immigration services, etc
  3. Service Mechanism
    • Number of Counters: How many agents/counters do you have?
    • Service Types: Do all the counters/agents serve the same service or different services?
    • Number of Queues: Is there a single queue for all the counters/agents? Or separate queues for separate counters/agents?

Here are the basic hardware configurations for the above-mentioned queue management system setups:

Ticket Dispensing Units

This is the very first interaction of the visitor/customer with your branch or service centre. The visitor/customer will get a ticket as per their required service and will be issued a queue number. There are multiple ticket dispensing units types that are very popular in Dubai, UAE. Such as:

Kiosk Machine

A kiosk machine is the most popular ticket dispensing option all across the world. The kiosk machines with reasonably large and bright touch screens provide a good interactive experience. Very helpful in sign-ups with service lists, instructions and relevant information on the screen. Thermal printers are widely used to dispense the tickets.

Table Top Ticket Dispenser

Table Top Ticket Dispensers are more useful at the receptions and in such setups where the staff will generate the ticket or do the sign-up for the visitor/customer. Large touch screen with easy-access and small form factor can easily blend-in the surroundings and looks great on counters and receptions.

Wall Mount Ticket Dispenser

Wall mount ticket dispenser is built on a very compact form factor device and is very suitable for the situations when we have limited space.

Routing Display Units

The display units have to be placed on strategic locations so that each and every visitor/customer present in the waiting area should be able to view them. The routing display units are being used to display the current serving tickets, next tickets, and other relevant information.

Counter Plates and Signs

These counter plates and signs are used on the counters to direct customers and visitors to their counter/agent. There is multiple hardware which can be used for this purpose such as:

  1. Counter Plates: These are ordinary nameplates with counter numbers or names on them
  2. LED Screens: LED Dot Matrix Screens are dynamic LED displays to display the counter number or name, they can be controlled from the queue management system server
  3. LCD Screens: These are fully coloured small-sized screens to display the counter number and name, or any other information can be displayed as well form the QMS server

Sound System and Audio Announcements

The sound system and audio accouchements are very important, as some of the visitors/customers don’t pay attention to the routing display units, instead, they could be engaged in their smartphones, or conversations or anything, so the audio announcements could be very helpful. Multilingual announcements are even more effective.

Digital Signage and Large Displays

The digital signage and large displays are very helpful in keeping the visitor/customer engaged. Businesses can play promotional content, marketing content or any adverts on the large screens as well as the queuing information which not only reduce the stress of waiting but it also helps the customers/visitors to stay focused on the queue calling.

Virtual Queuing

Virtual queuing is a modern technology introduced to queue management systems. This enables visitors/customers to sign-up remotely via emails, calls, smartphone application, QR Codes, etc. This not only reduces the wait time to a significant level but also provides relevant real-time information to the customers/visitors. QR Codes can be generated and provided on convenient locations so that the customers can access them to do the sign-ups.

Physical Queue Management

The physical queue management is more effective in large places and for a very large number of visitors/customers such as cinema, airports, mass transit stations, etc. Here are some physical accessories that can be added along with the queue management system:

Stanchions or Belt Barriers

Stanchions or Belt Barriers are easy to manage and can be placed and removed quickly. They allow the branch management and staff to manage and route the queue more effectively. The stanchions are also very helpful in managing a large crowd in comparatively smaller spaces. This also eliminates the possibility of queue-jumping and line-cutting in large crowds.

Physical and Digital Signs

Physical and Digital Signs are used to route customers/visitors effectively in large spaces. Especially in multi-place facilities when a service can be delivered through multiple counters and all of those counters are located in different areas. The physical and digital signs are very helpful in displaying the ticket information and/or directions in lobbies, escalators, etc. A combination of digital signs with dynamic information and static of physical signs can help to manage the customer flow with ease and efficiency.

Human/Agent Management

In human/agent management setup the businesses provide a dedicated staff member or agent to a single visitor/customer so that the agent can take the customer through the whole journey and make it more convenient and stress-free for them. Obviously, this is a very costly queue management solution so most of the organizations and businesses are using this along with all above-mentioned hardware for their selected/premium customers/visitors only. The staff agent can perform all the task with the following devices:

  1. Portable computers
  2. Apple iPad or Android Tablets
  3. Portable QR Code Readers and Scanners
  4. Portable Ticket Dispensers and Printers

Any of the above or a combination of the above hardware can be provided in the queue management system to enhance the customer experience in human/agent management setup. Furthermore, a few other portable devices can also be added which should be carried by the agent/staff to ensure utmost customer satisfaction at the branch.

Read also: Paperless Queue Management System

Queue Management System Software

Queue-Management-System-Software

No queue management system can provide the desired results without a well-crafted software and control console. Although the software is not part of the topic still I want to emphasise on its importance. Here are some of the important modules a queue management system should have in order to provide the highest performance and best returns over your investments:

  1. Customizable Administrative Control
  2. Data Collection and Synchronization
  3. Real-time updates and stats
  4. Centralized information centre
  5. Remote access and management
  6. Key Performance Indicators (KPIs)
  7. Multilingual Compatibility
  8. Comprehensive Reporting Module
  9. Powerful Statistical and Analytical Engine
  10. Integration with third-party software and applications
  11. Smartphone Applications
  12. Customer Feedback Collection

The above-mentioned features are very critical if you want to achieve maximum operational efficiency of any queue management system setup. Though some of them might not be relevant to some of the configurations of the QMS setups I have mentioned above such as the smartphone applications and the customer feedback modules but rest of all are mandatory for any queue management system setup.

Read also: Complete guide to Queue Management Systems in Dubai, UAE

Conclusion

Before opting for any queue management system the businesses, consultant and the vendor should have to identify the requirements with 100% clarity. Then the hardware ingredients should be chosen with great care as per the queue management model.  The hardware component’s installation and other dependencies are there so repeatedly revamping the system could increase the cost as well as it could cause interruptions in the operations. The system components should be selected on the basis of the service type, service delivery mechanisms and the physical location. The hardware of a Queue Management System is a very important part but the QMS software should also be able to work in hormone with the hardware to achieve the desired results.

The queue management system is not only essential to handle large crowds or for customer flow management but it can heavily impact the general perception of your visitors/customers and can make or ruin your brand identity. It is always wise to contact an experienced consultant like RSI Concepts, the best queue management system providers in Dubai, UAE and GCC. But a basic knowledge of the system is also mandatory for the businesses and the organization who are looking for a new queue management system solution.

Check this out: 5 Features of Queue Management System

5 Features of Queue Management System

The technology has drastically improved our lifestyle as well as the businesses and enterprises over the past two decades. The queue management systems are not anything new to the market but as the technological advancements have completely changed the landscape of the queue management system market, there have to be certain changes which became necessary in order to maintain a balance. In this blog, we will discuss 5 features of a queue management system which will not cost you much but in return, such features can provide priceless value to the system and they can make a big difference in the overall effectiveness of a queue management system.

5-Features-of-Queue-Management-System

1. Customization Capabilities and Control Console

Customization-Capabilities-and-Control-Console

The customization capabilities and control console are very important for the effective management of the queue management system. Because this is where the business’s management will interact with the system and will collect valuable statistical data. Thus the control console should be able to allow a certain level of customization in the operation of the queue management system’s overall operations. The control console should also be able to allow the management to automate various steps and processes to manage the customer flow effectively this also reduces the workload of the staff and the agents and let them focus more on the service delivery.

2. Personalized Visit Details

Personalized-Visit-Details

Personalized visit details data could really make a difference if used wisely by the communication department. There are only a very few organizations who have implemented it in Dubai, UAE. Most of the time businesses and organizations do not care much about collecting personalized visit details data or linking it with their queue management system. The personalized customer visit details such as a number of visits, preferred timings to visit, services availed, service delivery time, customer feedback and much more could help the communication department to further improve customer experience.

3. Reporting and Data Export Modules

Reporting-and-Data-Export-Modules

Modern days digital queue management systems are not only used for managing the customer flow. But these systems can provide a valuable data insight which can be utilized to improve customer flow as well as the customer experience and satisfaction. The export facility is also important, standard reports, customized reports and the system data should be available to export in easy to use digital formats. The summary and management reports could help management in the decision-making process. So the reporting and data export modules should be designed with extreme care.

4. Integration and APIs Compatibility

Integration-and-APIs-Compatibility

Most of the time the organizations and businesses require to integrate the usage data, statistical data and the reports of their queue management system with their existing enterprise solution or ERP. Which is why the integration and APIs compatibility for a queue management system is very important so that the system can easily be synchronized with the main information centre. The synchronization can work in both ways, for the queue management system the sign-up, logins and personalized details of the visitors can be validated through the main data bank of the organization. On the other hand, the queue management system data such as reports, usage stats and other data should be linked with the main information centre as well.

5. Virtual Queuing Modules

Virtual-Queuing-Modules

The virtual queuing is gaining a lot of popularity in Dubai, UAE and all across the world. It provides so many useful facilities for the customers and it is also helpful for the management. The virtual queuing includes remote sign-ups, smartphone compatibility, QR code logins, e-tokens, notifications, and much more. This also enables customers to choose the time of their convenience. With real-time status updates and other relevant information, the customer feels more connected and can have a more personalized experience. Moreover, customer feedback can also be connected through multiple platforms to help the management in the collection of user feedback data.

Read also: Paperless Queue Management System

Conclusion

Queue Management Systems these days are not only handling the customer flow but they are also providing deep insight of the customer’s and agent’s behaviour, the effectiveness of the service, useful reports and analytical data which can help the management in decision making and much more. In this article we have discussed top 5 features a queue management system must have these days, the objective was to set a minimum standard for a modern queue management system.

The technology is evolving on a very rapid pace, more and more system integrations and the concept of ‘one solution for all’ is gaining popularity due to its effectiveness, reliability, and simplicity. The smartphones are providing convenience and comfort in almost all industries. The general population is relying on smartphones for literally everything, this is the reason more smartphone-based solutions are introduced on daily bases in the service industry. A modern queue management system should be able to work in synchronization with other technologies and general trends. Because what customers and visitors are doing or seeing on daily bases they automatically expect similar kind of solutions and familiarity when they are visiting any branch or office to avail any service.

Check this out: Rental of Queue Management System for upcoming Sharjah Book Fair 2020

Rental of Queue Management System for upcoming Sharjah Book Fair 2020

Rental-of-Queue-Management-System

Sharjah Book Authority has acquired RSI Queue Management System on rental basis for their November 2020 Sharjah Book Fair event in Expo Center. Sharjah Book Authority is hosting one of the largest book fair festivals in the entire region at Sharjah Expo Center from 4th of November to 14th of November, 2020. The Sharjah Book Fair is the largest book fair in the region and is also considered among the largest book fairs in the world. The event attracts around 2.5 Million visitors, more than 200 exhibitors from around 80 countries. Moreover exhibiting 20 Million books for all sort of niche and groups, this can be considered an oasis of knowledge. The Sharjah Book Fair was established in 1982 by the hands of His Highness Sheikh Dr Sultan Bin Mohammed Al Qasimi himself.

Sharjah-Book-Authority

Managing such a huge establishment and providing all sort of facilities to visitors, publishers, exhibitors and the writers is not an easy task. But the Sharjah Book Authority proved to maintain a reputation throughout the past decades. The management is striving to improve the visitor’s experience and provide them with all sort of facilities not only that they are also providing facilities for the publishers, writers and exhibitors as well.

Queue-Management-System

During the Sharjah Book Fair exhibition, the team moved to the Sharjah Expo Center and set up a full-fledged office set up inside the premises to provide all sort of services and facilities in the Expo centre itself. Which is why RSI have been contacted to provide a rental Queue Management System for their public office to serve a large number of expected visitors and customers. The Sharjah Book Authority is heavily investing resources and finance to improve their customers and visitors experience. This is the reason RSI have been requested to install our queue management system in the Sharjah Expo Center.

The main objective of the RSI Queue Management System is to allow the management to effectively manage the customer flow and improve customer journey with less waiting time and easy service delivery. The QMS comprises a powerful smart software engine with hardware accessories such as Kiosks, Digital Signage, Announcements System and much more. The software has built-in analytical and statistical data collection tools with a comprehensive reporting module. Which not only enables the management to gather data about the system usage but also let them determine their performance and customer happiness through various KPIs and statistical analyses.

Here are the remarks of our Product Manager, Mr Shehzad Asghar:

“Indeed it was a proud moment to provide services for one of the world’s largest Book Fair. The Sharjah Book Authority and the Sharjah Book Fair management is very cooperative and professional working with strict policies and standards. We are also very thankful to the Sharjah Expo Center for their cooperation and support.”

As a very huge number of visitor is expected during the event so in order to provide the instant technical support, we have assigned a full-time engineer who will be appointed at the Sharjah Expo Center and will be available to support the staff from the Sharjah Book Fair and Sharjah Book Authority all the time during the event.

Here are the remarks of our Engineer, Mr Bilal Sheikh:

“At RSI Concepts we always strive to improve the quality of our products and services. We are always ready to go the extra mile in order to support and help our customers. I will oversee the whole operation on-site and will remain there all the time to provide instant support to ensure a smooth operation and continuous delivery of the services.”

At RSI Concepts we always prioritize our customers and provide them exceptional support. This is another reason for our positive reputation and distinguished brand identity in the market. Such milestones have had a profound effect on our journey throughout.

Check this out: Sharjah Library acquired Customer Feedback and Survey System from RSI Concepts

Automatic Contactless Gel Dispensers in Abu Dhabi

The Abu Dhabi Department of Finance has acquired Automatic Contactless Table-top soap and gel dispensers from RSI Concepts for its all branches. The Abu Dhabi Department of Finance is a well-known government department in UAE and it has played an important role in the development of the Emirates of Abu Dhabi. The main objective of the organization is to provide a variety of financial services to the government of Abu Dhabi. The entity is the main player in increasing the efficiency of government spending, increasing government revenues, and the overall financial structure of the emirates. The Abu Dhabi Department of finance is a key player in the overall development and innovation in the financial sector in the UAE.

Automatic-Contactless-Gel-Dispensers-in-Abu Dhabi

RSI Concepts was requested to provide automatic contactless gel or soap dispensing solution for the head office and branches of the Abu Dhabi Department of Finance. A high-tech contactless automatic dispenser was proposed. The key features of our automatic contactless dispenser are its reliability, sleek and elegant design, smart management of the liquid and power efficiency.

RSI Concepts is currently providing a variety of automatic contactless liquid, gel, and soap dispensing solutions. Multiple designs and models with different technical specifications were proposed but our most popular model RSI D5001 was selected due to its elegant and sleek design and reliable operation. The dispenser itself is made up of high-quality ABS Plastic materials and the electronic circuitry is built for longevity and power efficiency. The liquid consumption of the RSI D5001 model is better than any other currently available automatic contactless dispenser in the market.

Here are some remarks about our Sales and Marketing Manager, Ms Maheen Waheed, she managed this project from our side:

“Thanks to the excellent work of our R&D, our products are designed and built to meet international standards and the highest quality with the cost-efficiency and operational convenience. It was an excellent experience dealing with the Abu Dhabi Department of Finance. The team was very convinced after the first demo of the products we proposed. Moreover, our high-quality cost-effective solutions and clientele help us built a positive reputation in the market. Which was also very helpful in scoring this tender. We will look forward to extending our partnership with the Abu Dhabi Department of Finance.”

RSI Concepts has built a reputation over the past decade by providing customized and user-friendly technological solutions. Innovation and quality is our top priority at RSI Concepts.

Check this out: The DMT Abu Dhabi Acquired Hand Sanitizer Kiosks and Dispensers from RSI Concepts

Role of Digital Signage in Dubai during and after Pandemic

Role-of-Digital-Signage-in-Dubai-during-and-after-Pandemic

In this article, we will discuss the role of the Digital Signage in Dubai, UAE during and after the pandemic of COVID-19. As we have observed the market have turned upside down and the pandemic has impacted our lifestyles in a completely unprecedented way. The businesses have to think outside of the box to cope up with the current tectonic shifts in the market dynamics. The digital signage was gaining popularity not only in Dubai but all over the UAE and in other GCC countries as well before this scenario. Especially the retail and services sectors were heavily adopting the digital signage technology mainly the indoor LEDs to communicate with their customers and prospects. Outdoor digital signage and digital billboards are also gaining popularity in Dubai.

Impact of Digital Signage on Marketing and Customer Experience

Impact-of-Digital-Signage-on-Marketing-and-Customer-Experience

The digital signage has completely transformed the marketing strategies and customer experience in a very imaginative and creative way. Businesses are using them for both marketing and information purposes in their premises. All types of businesses especially retail, customer services providers, hospitality sector, healthcare sector, banks, public offices, government institutions, airports, metros, bus stations and all around the country the digital signage are appearing.

Digital Signage Role during the Pandemic

Digital-Signage-Role-during-the-Pandemic

In Dubai and all across UAE during the COVID-19 pandemic, all the essential businesses and services remained open such as supermarkets, grocery stores, retail sector, medical facilities, pharmacies, various transport services and much more. Digital signage played a vital role in implementing protective and precautionary measures. The digital signage was used to play content in real-time related to the safety precautions and other useful information.

The interactive digital signage and way-finding tools help hospitals, test facilities, mass transit facilities and other such institutions to route, direct and control the visitors. This helps a lot to minimize the interaction. The repeated instructions, precautions and suggestions also help to spread awareness among the masses.

The queue management tools help organizations and businesses such as the retail sector to control customer flow. This also helped them to enforce social distancing and other preventive measures. The closed stores and outlets used digital signage to stay in touch with their customer even when they are closed. Some used the digital signage to provide information about their online stores or sales and support contact details and much more.

There were too many applications of digital signage during the pandemic.

Digital Signage Role after the Pandemic

Digital-Signage-Role-after-the-Pandemic

As in UAE, the commercial activity has been resumed and now we are looking forward to returning to the normal routines. The authorities and the private sector are investing heavily in preventive measures. Digital signage could help a lot. The digital signage has already been integrated into a variety of systems which can be used for preventive and safety measures.

The digital signage with a variety of tools can be used at the entrances of malls, superstores, bus stations, metros, hospitals, banks, and all type of public places for headcount, or for thermal scanning, or for disseminating precautions and information to spread awareness, to control the people flow and much more.

The interactive digital signage can be placed on various places in all sort of services based sectors to automate the services or to reduce the contact. A new breed of digital signage applications is the modern contactless operation capable digital signage. Which is a breakthrough for the post-pandemic era.

There are some manufacturers who have introduced see-through screens which can be a great utility for the services based industry where the customer will have to sit in front of an agent or customer support staff. The screen can provide high-tech communication solutions at one hand and on the other hand, it can provide a protective shield between the agents and the customers.

Read also: 6 things to expect near future in Digital Signage Dubai

Conclusion

The usability of digital signage has been tremendously acknowledged by the industry during the COVID-19 pandemic. And even after the pandemic, the digital signage will play a very supportive role for both the customers as well as for the businesses in Dubai, UAE. Digital signage has endless applications for the future.

Check this out: Importance of Digital Signage in 2021

Sharjah Library acquired Customer Feedback and Survey System from RSI Concepts

Sharjah Library has acquired Customer Feedback and Survey System from RSI Concepts for their 12 different areas. The system comprises of advance customer feedback and survey software with tablet stand and touch screen kiosks. The Sharjah Library is considered to be one of the oldest libraries in the region and it is almost 100 years old now. Over the decades the Sharjah Library has gone through a lot many upgrades and constant developments, which resulted in a remarkable collection of books and a wonderful space for modern book lovers. The Sharjah Library management is focusing a lot on the readers and their experience in the library and continuously working to improve it.

The Sharjah Library required a solution to collect customer feedback and record their experience through the customer survey system. We have been awarded the tender to develop and design the customer feedback and survey system for the Sharjah Library which should be accessible from all areas of the library, in total the facility to conduct the survey and give feedback was introduced to 12 different areas of the library premises.

The main feature of our customer feedback and survey system is that it is very simple and easy to manage from the back-office control panel. The front-end of the feedback submission and the surveys are completely customizable. The system is equipped with a powerful analytical and statistical data management tool. Which produces automated reports as well as on-demand reports of the system usage and the customer feedback. The survey results and the feedback can be exported in multiple convenient digital formats. The reporting module provides an enriched graphical interface and graphical data stats for better understanding as well as in-depth analysis and reporting as per the requirements.

The user interface is designed on tablets and kiosk machines which are placed on strategic points for maximum exposure. The interactive and appealing user interface encourages visitors to conduct more surveys and give their feedback on the system. The technical management and the overall operation is fully automated and require very less monitoring or management. The overall installation cost and the operational cost is very minimal due to the high-end hardware and intelligent software engine used to build the customer feedback and survey system.

These are some of the distinguishing features that make our customer feedback and survey system superior to any other solution available in the market to date. Moreover, the system is also capable of customization and expansion. More interactive points can be added whenever required without any modification in the core of the software of our customer feedback and survey system.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed:

“It was a quite learned experience in dealing with the professional team of the Sharjah Library. The requirement gathering, system analysis and proposal, everything went very smooth due to the professionalism and robust communication of the Sharjah Library team. The Sharjah Library really admired the results and data collected by our customer feedback and survey system. We are aiming to extend our services to the Sharjah Library in various sectors by ensuring to maintain the current quality standards and professional support.”

RSI Concepts Customer Feedback and Survey System is a great tool for the communication team to assess and improve the customer experience. The overall data management and reporting module are equipped with exclusively designed tools for the higher management which help them to take vital decisions to improve customer experience.

Check this out: 10 impacts of Queue System with Customer Feedback System

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