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7 important features of Property Management System

Hoteliers and real estate managers know that managing a property is no easy task. In order to keep the property up and running smoothly and efficiently, software plays a key role. This is where a good property software comes to the fore. A Property Management System Dubai should be well equipped to handle the guest journey in its entirety. In today’s digitally driven world, the importance of a PMS system cannot be overstated.

7-important-features-of-Property-Management-System

In recent times, the functions of a PMS have advanced dramatically in terms of both basic features of PMS and ease of use. We will take a look at 7 functions your property management system needs so that you can consider it as a features guide for a PMS before choosing the most suitable one for your hospitality or real estate business.

1. A simple, clean and functional interface

A-simple,-clean-and-functional-interface

A PMS system is only as good as its user interface. No matter how many features of PMS are implemented into your system unless a person is able to easily navigate and use it effectively, the benefits of Property Management System Dubai will not positively impact the business. The PMS features must be easily operable by the staff, with availability across multiple devices (desktops, smartphones etc). The ability to set the preferred language is also a bonus.

2. Database should be on the cloud

Database-should-be-on-the-cloud

When information from the Property Management System Dubai is stored in the cloud, data is never lost since it is stored remotely in a secure network of servers that can be accessed anywhere. This also eliminates the need to invest in large on-premise servers that will affect cost efficiency. This might be most underrated of the 7 functions your system needs.

3. Robust database

Robust-database

This is a subset of the previous feature. A good PMS Dubai should also act as a basic customer management system that stores the records and information of customers. The contact information of guests is a huge asset that underlines the importance of property management software. A good database also lets you store information like customer preferences so that you can tailor personalized services to returning guests, thereby improving customer retention rate and boost revenue.

4. Direct booking and reservation management

Direct-booking-and-reservation-management

Direct booking is an extremely popular feature among customers these days. Online and offline distribution channels like agents may bring you more business, but they also have associated costs in terms of commission. If a customer visits your website, they almost certainly expect a direct booking feature and therefore it is important in this feature guide for a property management software. Proper reservation management ensures that the system can handle different sources like walk-ins, traditional agents and keep the records properly updated and segregated.

5. Point of sale integration

Point-of-sale-integration

A smart point of sale system integration with PMS Dubai can save you a lot of hassle in tracking customer dues and modifying reservations on the go. This also contributes to seamless customer experience and better satisfaction.

6. Reporting & Analytics features

Reporting-&-Analytics-features

Out of the 7 functions your PMS needs, robust reporting and analytics is something that cannot be compromised on. Like any other line of business, hospitality or real estate also needs to have a detailed reporting feature to track operations and identify shortfalls. Since there are diverse different departments within the hospitality / real estate industry, your real estate management system should have built-in reporting capabilities. Since the PMS features already include core functionalities, reporting statistics can save a lot of manual work and adds to the importance of a PMS.

7. Scalability and integration with third-party software

Scalability-and-integration-with-third-party-software

One of the basic features of PMS Dubai is its ability to integrate easily with third-party software. Different businesses may have already implemented a multitude of third-party interfaces, so a good real estate management system should easily be able to integrate with them.

Scalability is also an important factor because as the business grows in size and business volume, the functions of a PMS should also be able to scale accordingly.

These are the features guide for a real estate management system. Choosing the right solution is more complex than it has been because the processes and nature of each business are unique. Your choice of a Property Management System Dubai should be based on the business goals and requirements while also ensuring that they include the 7 functions your property system needs.

Checkout: 10 impacts of Queue System with Customer Feedback System

10 impacts of Queue System with Customer Feedback System

People don’t usually like to wait in line. It might feel like a waste of time and effort and customers might just leave a retail environment if they are kept waiting for too long. This is especially true for a country like the UAE, where the metropolitan lifestyle is fast-paced. A Queue Management System will help to eliminate long and tiring queues and enhance the customer experience. What’s even better is to integrate a customer feedback system in the Queue Management System UAE that you have implemented so that customer satisfaction can be measured and improved upon.

10-impacts-of-Queue-System-with-Customer-Feedback-System

We will take a look at some advantages of a queuing system and customer feedback combination which will give you an idea about the importance of a queuing system.

1. Get rid of wait times

Get-rid-of-wait-times

The most obvious, and perhaps the most important impact of a queue management system is to reduce the time to wait for your clients and customers. Customers get frustrated quickly, and with no idea about when long wait times will be over, it leads to an overall poor experience. A Queue management UAE will provide an efficient queuing procedure that can significantly shorten wait times and increase positive feedback in the customer feedback system.

2. Increase customer loyalty

Increase-customer-loyalty

If you have a poor queue system in place, customers will decide not to return to your organization for availing your services. This might be the worst outcome if proper queue management is not implemented. The advantage of a good queue management system is that when combined with a customer feedback system Dubai, it improves customer loyalty as they will feel that you are open to their feedback and care about their happiness.

3. Improve staff productivity and efficiency 

Improve-staff-productivity-and-efficiency 

The life of an organization’s staff becomes much easier with a queuing system. It will eliminate the chaos of unmanaged queues that will need to be manually handled. This will enable staff to spend less time waiting around to do their tasks and focus their energies on ensuring customer satisfaction. The advantages of multiple queues is that staff workload can be evenly distributed and it becomes much easier for them to collect feedback via the customer feedback system.

4. Reduce the chances of queuing clash 

Reduce-the-chances-of-queuing-clash 

Improperly managed queues will lead to some queues being over-utilized and some being under-utilized. A smart queue management system will ensure that queues are not overcrowded or congested by analysing data in real-time and assigning customers efficiently to queues. This also stresses the advantages of multiple queues in a queue management system UAE as it will help with faster service along with the customer feedback system.

5. Segment your customers easily

Segment-your-customers-easily

A major advantage of having a queue system and customer feedback system combination is that it enables to identify and segment clients. This has many applications, like providing personalized queuing services, and target marketing or sales campaigns effectively. If you have a customer feedback system implemented at the kiosk or online, it can automatically capture relevant information about a customer and improve the overall efficiency of marketing efforts.

6. Utilize data and gain valuable insight

Utilize-data-and-gain-valuable-insight

A queue management system Dubai will always collect data through its tracking and reporting feature. If a customer feedback system is combined with the queue management onsite, online, or via email, then it will also collect information about the customer. This gives valuable insight into the daily operations of your organization and enables you to turn every transaction into an opportunity. It becomes easier to identify areas that are bottlenecks or slow down productivity and help you maximize efficiency.

7. Improve staff satisfaction 

Improve-staff-satisfaction 

The advantages of a queuing system combined with customer feedback also extend to keeping your staff happy and motivated. With no angry customers or long queues to deal with, staff will be able to work in a relaxed environment and this will directly impact productivity. Combining a customer feedback system Dubai removes the need for face-to-face feedback collection.

8. Better communication between staff and customers 

Better-communication-between-staff-and-customers 

Combining a queuing system and customer feedback will enable you to streamline communication. Enhanced communication via text, email or third-party apps gives customers the flexibility to utilize the queue management better and also be a part of the feedback.

9. Refocus jobs and floor space to improve revenue

Refocus-jobs-and-floor-space-to-improve-revenue

A Queue system UAE will eliminate overcrowding in your organization. For example, without queue management, a retail store might need to invest in a lot of check-out counters that can take up unnecessary floor space. With the proper queue system, this space could be reorganized for other activities that can generate revenue. If a customer feedback system is integrated with queue management, there is no need for extra staff to be placed to manually collect customer feedback.

10. Reduce operational costs

Reduce-operational-costs

The importance of the queuing system is quite apparent in the fact that it can result in significant cost savings. A queue system and customer feedback combination will remove systemic and human inefficiencies that can cost a business in the long run. The advantages of multiple queues like eliminating wasted time and a customer feedback system Dubai that can create highly efficient operational procedures gives you a chance to cut costs and drive profitable operation of the organization.

Checkout: Complete guide to Queue Management Systems in Dubai, UAE

Complete guide to Queue Management Systems in Dubai, UAE

Here is a complete guide to the Queue Management System in Dubai, UAE. The purpose of this guide is to let our audience understand the queue management systems/QMS and to address the basic questions our customer always ask us about the QMS. The queue management system or queuing systems or customer flow management or crowd management system, these all terms refer to the same product. There are many different types of queue management systems so it is important to clearly define your requirements and the purpose/objectives of the system before opting for any QMS.

Why a Queue Management System is required?

Why-a-Queue-Management-System-is-required

In case if you are having a fairly large number of customers/visitors at your branch/office and you are providing services which require the physical presence of the customer at the branch. Such as banks, hospitals, public offices, ministries, HR departments, public offices etc. Then you must have to manage the queue to prevent unnecessary waiting time for the customers, control the workflow and customer flow. For all that you need a digital queue management system.

Here are some important things that need to be defined before selecting a queue management system:

  1. What is the quantity of daily expected visitors/customers?
  2. How many counters do you have?
  3. What are the services you are currently offering and also planning to offer in the near future?
  4. What is the average service delivery time?
  5. What is the objective of installing a new Queue Management System? Such as optimizing the service delivery time, reducing the workload on the agents, expansion of the facility, addition of new services, etc

Once all those questions are answered only then you will be able to define the clear objectives of the queue management system. As we have understood the purpose of the queue management system so now let us discuss what a QMS is and how does it work and what are the benefits of having an efficient queue management system in place.

What is a Queue Management System?

What-is-a-Queue-Management-System

As the name suggests the queue management system allows a business/office/organization to effectively manage the queue at their offices/branches. There are so many different types of digital queuing systems some comes with only simple LED Screens with a trigger switch. Some come with a bulky software which enlists all the activities, analyze the data and generate reports. There are some QMS variants with large signage displays, token printers, QR Codes, and other accessories to enhance the customer journey and user experience through the service delivery process. There are some digital queue management systems that completely operate paperless. Some queuing systems also allow virtual queuing and smartphone-based services. We will enlist all major types and classifications of the queue management systems in this guide.

Types of the Queue Management System

In this guide we will cover only the major and most widely used types of the queue management systems which are as follow:

  1. General Purpose Queue Management Systems
  2. Queue Management System to aid Social Distancing (New)
  3. Linear Queuing Management System
  4. Virtual Queuing System
  5. Paperless Queue Management System
  6. Smartphone Apps based Queue Management Systems

1. General Purpose Queue Management System

General-Purpose-Queue-Management-System

General Purpose Queue Management System or simply Digital QMS is the queuing systems most widely used in banks, hospitals, public offices, customer care centres, HR departments and other similar places where a large number of customers/visitors is expected. The Digital Queue Management Systems comprises small LED Displays or Monitors, large signage screens, token dispensing kiosks and a queue management system software.

2. Queue Management System to aid Social Distancing

Queue-Management-System-to-aid-Social-Distancing

This is a new addition to the industry amid the current scenarios. The Social Distancing Queue Management Systems are built exclusively for aiding and implementing/enforcing the social distancing at the branch/facility. Our Social Distancing QMS is thoroughly designed to provide safety measures for both the customers/visitors and the agents as well. The software is a massive upgrade of the regular queuing system software and provides multiple operating modes which can be configured from the control panel. This means our Queue Management System to aid Social Distancing is capable of operating in both scenarios with and without social distancing.

3. Linear Queuing Management System

Linear-Queuing-Queue-Management-System

Linear Queuing Management System is very suitable in reducing the service delivery time and enhancing the efficiency of the agents without compromising the customer journey or user experience. The linear queuing queue management systems are widely used at the customer service centres and public offices, where the facility is built to have a large number of the counters and a centralized waiting area. The queue has been managed on first come first serve bases. The Linear QMS comprises of small displays mounted at counters, large signage displays and announcement systems to direct the customers from the waiting areas to the vacant counter.

4. Virtual Queuing Systems

Virtual-Queuing-Systems

Virtual Queuing Systems are the QMS that allows online or remote methods to sign-up for the queue. There are several mediums used for virtual queuing. The customer/visitor doesn’t have to come to the branch to sign-up rather they can sign-up remotely and they can arrive at the exact time when their queue should have been called. This prevents the crowd at the branch/facility and it also reduces the wait time. The latest software for our Virtual Queuing System also allows the agents to control the queue with more automation and flexibility. This also reduces the workload of the agents and increases their efficiency hence results in less service delivery time.

5. Paperless Queue Management System

Paperless-Queue-Management-System

As the government of the UAE is encouraging businesses and corporate sector to go paperless or minimize the use of the paper in day to day operations to support their eco-friendly initiatives. More and more businesses organizations and companies have started to adopt it. There are some other reasons too for going for a paperless queue management system such as reduce the physical contact and maintain the social distancing, etc. The paperless queue management systems comprise of virtual sign-ups via smartphone apps, call, SMS, email, etc. Then there are standard digital signage displays, counter screens, etc.

6. Smartphone Apps based Queue Management Systems

Smartphone-App-Based-Queue-Management-Systems

As the smartphone internet traffic surpassed desktop traffic since 2016. More businesses are utilizing this platform. In the United Arab Emirates, smartphone internet users dominate ordinary internet users. It is very wise to use this platform for your advantage. This is the reason we have built a smartphone-based queue management system. This QMS utilizes the smartphone application for both Android and Apple to improve the customer journey as well as it improves the control and monitoring for the agents and the administration. There are three main smartphone portals:

  1. Customer/Visitor Smartphone Portal
  2. Agent’s Dashboard and Portal (It is available in both Smartphone/Tablet User Interface and Web-based User Interface)
  3. Management/Administration Smartphone Portal (It is also available in both the Smartphone/Tablet User Interface and the Web-based User Interface)

This also reduces the customer wait time, prevent crowd at the branch/facility, and provides real-time updates to the customers, administration and the agents and much more. The other components are the same such as the digital signage screens, counter displays, etc.

Essential components of a Queue Management System

There are so many add-ons and accessories of a queue management system that we are using to provide to our customers, but there are some essential components of a queue management system which are required to maintain the efficiency to an optimum level. Such as:

  1. Token Dispensing Kiosk Machine
  2. Digital Signage Displays
  3. Counter LED/LCD Screens
  4. Audio Announcement (Multi-lingual)
  5. Queue Management System Software

These are the basic components of a standard queue management system. If you are going for a virtual queuing, linear queuing, paperless QMS or smartphone applications based queue management system then you don’t need the Token Dispensing Kiosk Machine but the rest of the for are required. The Queue Management System Software can be customized as per the type of the queuing system.

That is not all since our all solutions are completely customizable so we can include any feature from any type of the QMS mentioned above to provide you with personalized user experience. The QMS Software is also a very important part of the system as it allows the administration and agents to automate the basic tasks to reduce human efforts, and also provide a comprehensive insight of the performance and customer/visitor and agent’s behaviour. Which is very critical to do the improvements in the customer/visitor journey.

1. Token Dispensing Kiosk Machine

Token-Dispensing-Kiosk-Machine

Token Dispensing Kiosk Machine is a simple kiosk with a small 14” or 19” screen with a thermal printer and a simplified user-interface. The kiosk utilizes the QMS software engine to classify the customers/visitors into predefined categories to further enhance their experience throughout the service delivery.

2. Digital Signage Displays

Digital-Signage-Displays

Digital Signage Displays are large LED/LCD multimedia screens which can be placed at strategic locations in the waiting area and are being used to display the information about the ongoing queue and also announce the upcoming token/number. Usually, 40” to 85” screens are used and they also play videos/adverts and any other information the business wants to show to the customers in the waiting area.

3. Counter LED/LCD Screens

Counter-LED-LCD-Screens

These are usually dotted LED displays placed on each counter, to show the counter number and the current token number for that particular counter. Instead of the LED dotted displays, small LCDs can also be used to display the multimedia information.

4. Audio Announcements (Multi-lingual)

Audio-Announcements-(Multi-lingual)

Since UAE is a multi-cultural environment and host a number of nationalities from all over the world, so the audio announcements have to be in multiple languages, normally English and Arabic are preferred but some businesses and public offices are also using Hindi, Urdu, Bengali, and other languages. This is a very useful and effective tool to grab the attention of the customers/visitors in the waiting area.

5. Queue Management System Software

Queue-Management-System-Software

Queue Management System Software is the backbone of the system. The entire user journey, user experience, agents’ performance, management control, monitoring and reporting is handled through this software. Our Queue Management System Software is a result of a decade long improvement, enhancements, and professional experience we have acquired while working in Dubai, UAE. Here are the basic features of our Queue Management System Software:

  1. Customer Interface
  2. Kiosk Interface
  3. Agent Interface
  4. Branch Manager/Local Control Panel
  5. Administration Control Panel (Head Office – All Branches)
  6. System Configurations and Settings (Multilevel controls for automation/mode selection)
  7. Agent Performance and Monitoring Dashboard
  8. Reporting Dashboard (Agents/Counter, Branch, Corporate Reports, Detailed Reports, etc)

These are some of the basic components of a Queue Management System software apart from that there are smartphone applications and their control panel modules and some other advance features are also included. Depending upon what type of the Queue Management System you are using the software features may differ.

Conclusion

First of all, analyze the requirements, the number of expected customers/visitors, the type or physical settings of the location, the number of counters, the services you are offering and the sign-up methods you need to sign-up for the queue. Then chose the system components of the queue management system along with the software features that you need. The best approach is to consult any professional queue management system provider in Dubai, UAE such as RSI Concepts. This complete guide is written for a non-technical audience to let them understand the basics of a queue management system so that when they decide to install one they should know what exactly are they looking for. If you have any question please do utilize the below comment box.

For technical and sales enquires please contact us at our Contact Us page.

Checkout: The Anatomy of a Modern Bank Web Design in Dubai

The Anatomy of a Modern Bank Web Design in Dubai

When was the last time have you revamped the web design of your Bank’s website? Some may say a year ago or two years ago or even very recently! But do you know what are the important features and methods to transform your ordinary bank website into a powerful marketing tool? Well, we will enlist them all here and will discuss them one by one.

The success of a financial institution is solely based upon the trust it builds among the people and the convenience it offers. So a web design for a bank should always have to have all the necessary information which should be presented in a very organized way so that everyone can get exactly what they are looking for. This means the web design will have a lot of information and a lot of services which need to be presented in a very simple and easy to access manner so that anyone can easily get whatever they want. This is why web design plays an important role in online success. The bank’s profile, mission, vision and services all should be there on their website. This makes a bank’s web design a way too different and complex than any ordinary website.

The-Anatomy-of-a-Modern-Bank-Web-Design-in-Dubai

Here is complete anatomy of a bank web design in Dubai, UAE:

  • Online Banking
  • Separate Product Pages/sections
  • Content
  • Social Media Integration
  • Mobile Friendliness/Responsiveness
  • Online Support and Contact Information

1. Online Banking

Online-Banking

This is very important to understand how online banking is rapidly exceeding the ordinary day-to-day banking. People who are living in Dubai, UAE, no one will ever feel the need to enquire from a bank about online banking as everyone assumes that it is a part of the standard banking system. Especially the younger generation heavily relies on online banking. It also revolutionized the businesses’ transactions. The Online Banking portal should be very easy-to-access and well designed to be to assist/aid the customer to easily perform a task.

2. Separate Product Pages

Separate-Product-Pages

The homepage of web design is the most worked upon a thing, but a bank’s website is not an online brochure, but it is a sales funnel. This is the reason we always encourage our customers to have dedicated pages for each product. You can link them in the homepage navigation, or dedicate a small widget for important pages, or a banner, or anything. In some cases, the different products also mean separate internal departments, so having dedicated sections and pages for each product also help to manage them with ease. Standard web design always limits to follow a single theme and colour scheme but for a bank, the web design could have multiple slightly or even completely different web designs.

3. Content

Content

Content is also equally important than any other thing is web design. The content should be small, descriptive, appealing, interested, and simple-to-read and understand. People don’t like to scroll a lot, but if your content is well prepared and well organized then they will keep scrolling unless and until the continuity of the content interrupted by any over-designed element or irrelevant content. This all depends upon the web design of a bank’s website and could directly impact the sales.

4. Social Media Integration

Social-Media-Integration

The modern age is an age of social media and the internet. People spend hours on daily bases over social media platforms. People acquire information and expect their favourite brands to be actively present at social media. Having social media feeds and links will provide fresh information to the customers who want to learn more about your bank’s activities, latest offers, latest products, and your organizational initiatives for the betterment of the community. This also strengthens the trust among the customer and the bank. Again this all can be done only if the web design is carefully crafted will all those measurements in mind.

5. Mobile Friendliness/Responsiveness

Mobile-Friendliness-Responsiveness

Mobile is the most popular choice to access the internet for a wide percentage of Dubai, UAE population. Pay extra attention to the mobile layouts, look-n-feel, navigation and ease of access to the information. As the mobile screen is a very small display, so all the information should have to present carefully to keep a visitor on the web page. A Modern Bank’s web design should have all those features if they want to exist in Dubai, UAE. That is not just all, the cross-browser compatibility and the user experience on different screen sizes are also equally important.

6. Online Support and Contact Information

Online-Support-and-Contact-Information

Online support and the Contact Information are the most searched things by any online user. So, the web design should be prepared in a manner that it can provide all that information within a few clicks. Other information such as the customer care offices’ location & contact details, ATM’s location, branch timings and a lot much other information can be included. The online chat is also very popular these days, and the customers are giving very positive feedback about it. So, online chat or Whatsapp account can also be linked on the website. The web design should be designed in a way to present all those information on the very common places people usually expect them to be.

Conclusion

Web design for a bank is not just a website but it is the entire online identity of the bank. It could and it should portray a very positive image of the bank. There are so many other things that need to be considered while preparing a web design, but for a bank’s website in Dubai, UAE, these are some very important factors in order to achieve the online marketing goals. Many types of research have been done throughout the world and they found that whoever is going to a website can make up their mind within a glimpse of an eye. This first impression of your bank entirely depends upon a carefully crafted web design.

Checkout: 6 different types of Websites that are common in Dubai

6 different types of Websites that are common in Dubai

In this blog, we will talk about 6 different types of websites that are common in Dubai, UAE. As the United Arab Emirates is a very versatile and multi-cultural environment so the technological advancements and competitiveness are higher than any other region of the world. UAE is not only a local market but it is a financial hub for the large organizations and multinational companies to also run their operations for central Asia and Africa. Which are the reason the local market and businesses are prospering and ever-growing? There are so many different ways to build a website, however, these are the most common techniques or classification of the web design and development most widely used in Dubai, UAE:

6-different-types-of-Websites-that-are-common-in-Dubai

  • Static
  • Dynamic Websites
  • Mobile First
  • Responsive
  • Corporate
  • eCommerce

1. Static Web Designs

Static-Web-Designs
Image Credits: designmodo

Static web designs are built on the basic technologies that are the most fundamental technologies of the website and web-based application development. Mainly HTML and CSS are used for website development with the aid of JavaScript and other programming languages. They are very light-weight, super-fast and easy to build. These days with HTML5 and CSS3 the programmers, developers and designers can add complex animated effects and very modern looking web designs. The only drawback is the Static Web Designs doesn’t have any control panel or Content Management System (CMS) which makes it harder for the ordinary user to update the content and data on the Static Web Designs. But in case if you have a dedicated IT team or a long-term vendor as a partner than they can do the updates very easily.

2. Dynamic Websites

Dynamic-Websites
Image Credits: fotonaut

Dynamic websites are websites with having a content management system (CMS). The CMS is a backend control panel which let ordinary users update the websites, change text, headings, images, videos/media, creation of new pages and much more. The control panel is called the content management system and there are tens of hundreds of different types of CMS available in the market, most popular open-source platforms are Drupal, Joomla, WordPress, Google Blogspot, etc. Big web designing companies often have their own in-house CMS commonly refers to a custom CMS. The biggest advantage of the custom content management system is security and data protection. As such CMS is built by random organizations so the structure and core programming is always hidden from the general world, another advantage is the cost. The running cost is also lower comparing to popular open-source CMS.

3. Mobile-First Websites

Mobile-First-Websites
Image Credits: colouroncode

Mobile First websites are becoming more popular than ever before. As per various studies and researches, the number of the active smartphone in the country is of about 95% of the population, this is a huge number, even higher than the US and China. This leads society to spend more time on smartphones than on conventional computers. Which is the reason the mobile-first websites phenomenon got pace in the country? The Mobile-First Websites are 100% responsive, along with some additional features which are only exclusive for the smartphones and smartphones applications.

4. Corporate Websites

Corporate-Websites
Image Credits: manuport-logistics

Corporate and Enterprise sectors are always too focused on their communication with their customers and audiences. This is the reason, each project requires more detailed market analysis. The corporate sector and large enterprises always have strict marketing guidelines, which a web designer or developer should always consider to deliver a successful project. Maintaining the brand identity is always crucial and in case if it a re-branding or a complete upgrade for the brand identity the websites play a crucial role. As online mediums are the most viewed and influential mediums. Such websites or marketing projects demands highly trained and professional individuals with experienced web development agency to deliver a successful project.

5. Responsive Web Designs

Responsive-Web-Designs
Image Credits: district0x

Responsive web designs are built only having one agenda in mind which is “one for all”. It means the single version of the website should be able to compatible with Smartphones, Tablets, Laptop, Desktops, Small and large screens, multiple web browsers such as Mozilla, Chrome, Safari, Internet Explorer/Edge, etc. There is no need for having separate versions for computers and smartphones or mobile devices. Such designs are very commonly used in Dubai, UAE. In fact, it is considered to be an industry-standard these days. The web designers and developers are teaming up with the latest technologies such as HTML5, CSS3, JAVA and many other platforms to achieve that.

6. eCommerce Portals/Websites

eCommerce-Portals-Websites
Image Credits: wokiee-demos.myshopify

eCommerce Portals and websites have gained so much popularity that in some regions they have surpassed the physical retail outlets. If you are a small merchandiser, a local retail store, supermarket, a local brand, international brand, or even the large malls and departmental stores; everyone has an online eCommerce Portal/Website these days. People are preferring to search for online before making any decision to purchase and it is way too convenient to provide them with a facility to purchase online too. The eCommerce web design and development especially in Dubai, UAE requires a highly professional set of skills and demands a comprehensive understanding of the local market and psychology. This is why at RSI Concepts we have built our in-house eCommerce platform and we are serving our customers by not only offering a ready-made solution but full-scale customization too. Since the requirements and needs of each and every project differ from the other so we are always flexible towards the customization and personalization of our products and solutions.

Conclusion

Different type of businesses or and organizations have different types of audiences and targeted markets hence require an entirely different approach to communicate with their audience via online mediums. Being an IT Consultant we always try to provide our customers with the best possible solution. This is the reason, we have developed and designed hundreds of website for small business, medium-size organizations, corporate sector, government sector, public and private organizations and many more. Corporate websites, eCommerce websites and any other website can be mobile-first. In fact, most of the companies are preferring mobile-first designs over conventional designs as more and more searches internet look-ups and online purchases are being made from the mobile devices than the laptop/desktop.

I have tried to provide a short and very pivot brief of 6 different types of websites that are common in Dubai, UAE. The purpose here is to provide basic understandings of different types of websites and also share our experience with our audience. In case if you have any question, feel free to write to us in the comment box.

Checkout: Ajman Bank Acquired RSI Concepts for Web Design Revamp

Ajman Bank Acquired RSI Concepts for Web Design Revamp

Ajman bank acquired RSI Concepts for their web design revamp in 2020. Ajman Bank is one of the fastest-growing financial institutions in the UAE. Ajman Bank has introduced a wide range of Islamic Banking and Sharjah compliance services for individuals, family, businesses, and government institutions. The Ajman Bank pioneered a lot many new technologies to the financial market of the United Arab Emirates and is providing a multitude of exclusive services. The Ajman Bank is widely trusted by individuals and businesses not only in Ajman but all over the UAE.

web-design-revamp-of-ajman-bank

Ajman Bank never compromises to the service quality and customer journey which is the reason the Ajman Bank always opt for high-end technological solutions for the bank and the customers. The marketing and communication team is responsible for the customer-friendly image that the bank has built over the years. The Ajman Bank is investing a lot in the eco-friendly and paperless initiatives of the government of the UAE. The Ajman Bank is also responsible for the rapid economic growth of the Emirates of the Ajman and is proven to be a trustworthy partner for the shareholders. The Ajman Bank not only put the customers first but also put policies in place for the betterment and individual growth of its employees. Such trait is a clear indication of honesty, humanity and mindfulness of the higher management.

Ajman Bank’s marketing and communication team have proven to be the best by continuously evolving their approach and mediums of communication to communicate with their customers and the broader audiences. Recently the Ajman Bank has decided to revamp its website to incorporate their modern communication strategy. RSI Concepts was honoured to revamp the website for Ajman Bank. The new website is built to be more customer and service-centric. The navigation structure has been upgraded to be easier to use and user friendly. The main objective was to adopt a modern theme and a new communication strategy. The mobile user experience was completely upgraded and more flexible with the latest compatibility patches to support a multitude of mobile devices.

Being a service provider RSI Concepts is honoured to have such a long term partnership with such a prestigious and reputable institution. Hence another proof of our excellent analytical abilities and technical skills. Developing a website for a bank is not an easy task, especially when we have to consolidate tons of information in a way that everything is reachable to everyone within a few clicks. Which was remarkably done.  The graphic designing, programming and the technical part is also very difficult and requires highly trained professionals to abide by the strict security policies and marketing guidelines. We are very proud of our professional web designers and the programmers who left no stone unturned to make sure an exclusive user journey with a highly secure website platform.

Here are the comments of our Sales and Marketing Manager, Ms Maheen who was responsible for this project and she did indeed done a remarkable job to complete the project in timely manners:

“For sure this was a test for my management abilities and the technical skills of my team. The task was being assigned to carefully handpicked individuals who are highly experienced and master of their respective fields. It was impossible to complete the project in a timely manner without the support and communication between the Ajman Bank and RSI Concepts’ teams. Everyone was highly attentive and responsive and always willing to go an extra mile to complete this project in timely manners along with all the strict policies and very high standards that were required to meet the expectations of the Ajman Bank marketing team. This is the reason we are being able to provide an exclusive user experience and easy-to-access service structure form the website. I am thankful to not only my team but the Ajman Bank team who have supported us and showed superior professionalism throughout.”

The web design process for a bank’s website with strict security policies and communication guidelines was never an easy task. The website design in Dubai, in general, requires a lot of understanding of the audience and the customer mindset. As UAE is a community of diversity and a multi-cultural ecosystem, which demands advanced analytical and professional skills to be able to deliver a successful project. At RSI Concepts we have a team of highly experienced and professional people who proved to be the best in their respective fields.

This is the reason at RSI Concepts we have a long list of clientele who had repeated business with us for the past many years and are still satisfied with our products and services. At RSI Concepts we never compromise for security and user experience, not even the least bit. This is the reason we have been praised by our customers for the quality of work we have delivered to them and also for the technical support we are providing for more than a decade now.

Checkout: Paperless Queue Management System – Dubai, UAE

Paperless Queue Management System

Paperless Queue Management Systems are not only a new concept for Dubai and UAE but also for the world. Most of the present-day queuing systems all over the world are running on a paper-based ticket number mechanism. The ticket numbers are announced on a big screen and also called in on an audio device, the specific customer can check for the assigned counter and go there to get the service. This is the very basis of almost 90% of the queue management systems installed in the government sectors, ministries, private and public sectors.

Paperless-Queue-Management-System

Due to the current scenario, the Queue Management System providers like RSI Concepts are thinking of ways to eliminate the use of paper and also enhancing the customer journey and customer flow. There are a few most practical solution to achieve the paperless queue management system and we will discuss them all one by one here. As smartphones have become an integral part of our daily life, and people always stay online on their smartphone while waiting for their queue and sometimes some people even miss their queue despite the audio announcements due to their smartphones, so the smartphone can be used more effectively in the queue management systems.

Virtual Queuing

Virtual-Queuing

Virtual Queuing as the name suggests is completely virtual, the customer won’t necessarily have to come to the branch to sign-up for the queue, but it can be done remotely with various means of technology. Another advance methods can be implemented to make the process more customer-friendly and let the agents control the queue with more efficiency.

Read More: How queue management system used in social distancing? 

QR Code Based Queuing

QR-Code-Based-Queuing

QR Code-based queuing is another very advance yet simple to use technology. All the customer needs is to visit the branch or any kiosk and scan the code, the code could be used in many ways, one very simple and effective way is to open up a web-based app in the mobile phone browser and assign a queue to the customer/visitor. The customer/visitor can find additional information on the same page and also live updates about the queue along with the announcements for their queue. Mostly Paperless queue management systems are using this approach.

Smartphone App Based Queue Management Systems

Smartphone-App-Based-Queue-Management-Systems

As more than 90% of the UAE, the population is using some kind of smartphone these days, so the smartphone app-based queue management systems are gaining popularity. Especially the Government sector, Public Offices, and the organizations are adopting this method for their customer service e centres and the HR department. The smartphone-based queue management systems are based on three main sections:

  1. Customer Portal Smartphone Apps
  2. Agent Portal Smartphone or Web-based Apps
  3. Administration/Management Portal Smartphone App and Web-based App

Read More: Queue Management System to aid Social Distancing

Customer Portal Smartphone Apps

Customer-Portal-Smartphone-Apps

The Customer Portal Smartphone Apps can be provided to the customers via Google Play Store and Apple App Store. Customers can use the applications to sign-up for the queue from their smartphone and can get the real-time queue information, find the nearest location, and much more. Furthermore, the users can also initiate the service from the smartphone application by filling in the required information to reduce the service delivery time. The possibilities are endless.

Agent Portal Smartphone or Web-based Apps

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The agent portal can be based on a smartphone application which is usually used on a tablet device (android tablets and iPad/apple tablets) or it can be a more traditional web-based application for the agents sitting at the counters. It depends upon the services and the arrangements for the service delivery.

Administration/Management Portal Smartphone App and Web-based App

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For the administration or the management, there are multi-access level portals available in our Paperless Queue Management System. The management portal can be accessed through smartphone applications as well as from the web-based user interface. The portal basically provides real-time updates to the branch manager, area or regional managers and to the head office. The portal also provides a detailed reporting and statistical analysis in order to measure the efficiency of the system, agents and the service delivery approach. That kind of insight is very critical in taking future decisions to improve the overall performance of the organization.

Bluetooth Beacon Based Paperless Queuing

Bluetooth-Beacon-Based-Paperless-Queuing

The Bluetooth beacon-based paperless queuing is another excellent example of adopting the latest technologies in the queue management system industry. As the statistical data shows that most of the people who miss their announcement and queue were engaged with their mobile phones. So, the Bluetooth beacon-based paperless queuing is been introduced, this is another way to utilize the smartphones to aid the customer flow management systems and it also improves the customer journey. The hardware is a bit complex though but the system is very useful for different types of queues.

Linear Queuing

Linear-Queuing

Linear Queuing based solutions are the best example of paperless queue management systems. The complete system is built on the single principle, Simplicity! The customer flow in the linear queuing is based on first come first serve bases. Such systems are specific to a certain waiting area design and the needs of an organization. The cost is very low comparing to any other Queue Management System, but the efficiency is great.

Read More: Linear Queuing Queue Management System

Conclusion

Paperless Queue Management System can have either of the above-mentioned approach or even a combination of some of them or maybe all of them. As the requirements vary case to case so does the solution. That is the reason we are providing completely customized solutions for Queue Management Systems and other solutions. The customization can increase the efficiency and reduce the cost hence results in better ROI on any QMS system implementation. Want to know more about our products and services or have an enquiry? Please feel free to contact us through our Contact Us page.

Checkout: Queue Management System and Social Distancing

What is Linear Queuing Queue Management System?

Linear Queuing Queue Management System is basically a ticketless queue management system designed for first come first serve bases. This is a very effective approach for certain scenarios. Linear Queuing significantly optimizes the service efficiency and is proven to be very effective in both scenarios, one with large service areas, handling large crowds such as 10 to 30 counters in a single service area and second small branches ranges from a single counter to 5 counters. Another advantage of Linear Queuing Queue Management System is that the system is completely plug-n-play based structure, require very less maintenance and operational cost. Coupled with Signage and big displays it provides more room for advertisements and instructions. Here are some of the benefits of the linear queuing queue management system:

  1. Organize and Control the Visitors/Customers Flow
  2. Reduce Queue Timings and wait time by 20% to 34%
  3. Increase counter efficiency and reduce serving time
  4. Handling of a large number of visitors and customers is easier and more organized
  5. Very cost-efficient solution comparing to the ordinary queue management system

What-is-Linear-Queuing-Queue-Management-System

The system provides easy management of the customers at any counter, the agent dashboard is simpler and easy to handle, sometimes even a single switch and a small display is enough for the agent. Records service delivery time of each counter, provide complete statistical data of each agent along with the peak hour data and much more. The customers will wait in a single queue and the agent will press a button, a screen or display leads the customers to the open counter. The linear queue forwarding system makes the service delivery easier for the customers as well as reduce the burden from the agents.

Our Linear Queuing Queue Management System can be completely customized with very flexible compatibility approach towards the digital signage, video wall, a variety of displays and any other third-party enterprise solutions/system. The command and control centre is built on a centralized information centre which enables remote monitoring and control for the branch managers as well as for the head-office. The statistical data analysis tools and customizable reporting module provide a complete insight of any branch along with the single-agent level reporting and performance analysis let the administration take decisions with more clarity and confidence.

The simplicity of the hardware infrastructure reduces the installation and operational cost as compared to any ordinary bulky queue management system. The system can be implemented in offline mode or local network as well, with only a single button for the agent/customer service representative and a few LED displays or screens to guide the customers/visitors towards the open counter, this basic setup is very cost-effective and not only that, the simplicity of the system makes the service delivery easier for the agents and the customers.

Checkout: Features of an efficient Queue Management System

Queue Management System and Social Distancing

These days Social Distancing is mandatory at all public places or crowded areas, which can be easily enforced if we are using an appropriate queue management system. There are businesses and organizations who are using a completely customized queuing system for their customers and queue managements but enforcing social distancing is a bit difficult with an ordinary QMS. That is why we have innovated a completely new to the market solution for Social Distancing and Queue Management System.

Queue-Management-System-and-Social-Distancing

The Social Distancing Queue Management System is equipped with a very intelligent QMS program and a variety of hardware-based aids. The agent dashboard is upgraded along with the online signups and real-time updates of the active queues make it more suitable for enforcing the social distancing at the branch. The system is designed to be more flexible towards planned visits and management of the visitors to ensure social distancing.

Our Queue Management System is equipped with a smartphone application which provides real-time data and updates about the capacity of the branch, active queues at any given time, peak hours information and much more, which help the visitors to plan their visits ahead and schedule them as per their convenience, this helps to reduce the crowd in the waiting areas and lobbies.

The system also supports virtual queuing, which allows the visitors to sign-up online, from the smartphone app, QR Code, a call or an SMS. This also helps to maintain the number of visitors in the branch on any given point of time, to maintain a safe environment which ensures social distancing. The Social Distancing enabled Queue Management System also help agents to update the customers if any delay occurs or let them prepare the service ahead of time to minimize the visit duration of a customer. This also reduces the congestion at any time and as the visitors can get real-time updates for the capacity and a current number of people in the facility they can choose the best time to come, either they can wait at home/office or even in the parking lot before entering the building, which ensures the visitor will have to spend the possible minimum time in the branch during their visit.

The system is equipped with a very smart and intelligent software program which can automate the process to reduce the service delivery time. The system is capable of working on the semi-autonomous mode by following the protocols and configurations set by the administration. The branch manager or the area manager or the head-office can monitor all the activities in real-time and can also handle things from their respective point of authority if needed. This not only ensures the safety of the customers/visitors but also the safety of the staff.

The Social Distancing enabled Queue Management System not only help to implement the social distancing in the branch but it also helps businesses to not to compromise on the user journey and user experience, in fact, it improved the user experience to a great extent. The system is very flexible and the control panel of the software allows the administrator to configure the system as per their needs and requirements. Even after this whole scenario is over and the things will get normalized our Queue Management System can work as a normal queue management system the difference is its highly advance features and agent dashboard will let the businesses reduce the service delivery time by 30% to 50% in some cases and along with the planned visits, remote sign-ups, real-time updates and other features enhance the user experience to a significant level.

Checkout: How queue management system used in social distancing?

How queue management system used in social distancing?

How-queue-management-system-used-in-social-distancing

Social Distancing Queuing Systems are the queue management systems with advance software and hardware features to let businesses easily implement social distancing without effecting the customer journey and experience. The customer journey and their experience while visiting your branch can build or ruin a brand name in a matter of months. And on the other hand, implementing the social distancing to prevent the spread of COVID-19 or Corona Virus is critically important too. So, there should be a queue management system which enhances the customer journey and also ensures social distancing. This is why we have innovated the Social Distancing Queuing System which is built specifically to address this issue. Not only that, once the COVID-19 scenario is over the same system can work as a standard queue management system without requiring any upgrade/downgrade or modifications.

Contact-free Queue Management System & Solution for Social Distancing

The Contact-free Queue Management System & Solution for Social Distancing provides more control over the customers by various means of software and online services integrations. The system only allows customers whenever they are called to prevent crowded waiting areas and lobbies. The software is massively upgraded to provide more control and automated control for crowd management and active queue management. Here are some of the ingredients which can be used to achieve a semi-autonomous or fully autonomous contact-free queue management system for social distancing:

  1. Autonomous Crowd Control (Programmable)
  2. Automatic real-time load management and load balancing for active queue
  3. Upgraded Agent dashboard with advance control features
  4. Online check-ins and real-time updated for the customers via SMS/mobile applications
  5. Real-time updates for the branch manager and head-office management
  6. Audio-Visual Aids and Sign Displays
  7. Multi-lingual Ticket Calling
  8. Safe Distance Floor Markers for ensuring social distancing in the queues and throughout the premises
  9. A variety of Posts and Barriers to control the queue route
  10. Sign Posts and Poster Mounts to convey important messages to the customers and the staff

Online sign-ups via the website, SMS, call or the mobile application along with the real-time queue updates and status helps to enforce the social distancing and also ensures less time spent by the customers in the branch. The real-time updates are also for the branch managers and the head-office to let them monitor everything. Our Social Distancing Queue Management System &Solution automates most of the processes hence it doesn’t require more staff or doesn’t increase the workload of the agents, in fact, various test scenarios proved that the system is even more efficient and autonomous that it decreases the workload of the staff and agents at the branch. This also reduces the customer’s waiting time and improve their experience.

What about our existing queue management system?

Well, most of our solutions and products are built on a modular approach which means that if you are running an older version of RSI Queue Management System, it can be upgraded, even if you have a different brand, we may be able to re-use some or most of the component and the upgrade will going to cost you way too less then implementing a completely new system.

Do we have to decommission the social distancing queue management system after the corona crisis?

Absolutely No. As I have mentioned above, our contact-free or social distancing queue management system is just an enhanced or upgraded version of our standard queue management system &solution with some special add-ons and a slight variation of the hardware but with a huge software upgrade so, it can operate as a standard queuing management system without bearing any additional cost or any downgrade, all you need is to change the mode from the software settings. The new add-ons and the advance features will also help to improve the customer experience even operating in the standard queue management system mode as well.

Conclusion

Till date, the world is suffering from the consequences of this pandemic, and we still have no possible cure for it. As the economies worldwide are souring so we will have to find out a way to bypass this so we can move normally with our daily life. Although it could be hard we will have to act wisely. Such solutions and products are the contribution from IT innovating companies and with a collective effort from all, we can easily move forward. No matter we find the cure next month or next year, we will have to move on.

We always welcome comments and suggestion from our visitors so if you feel your suggestion can help us improve our products and services, please feel free to reach us out. For sales enquiries or further information about this solution, please visit our Contact Us page.

Checkout: 10 Innovative Web Design Tricks for business located in Dubai, UAE

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