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Appointment scheduling tips to improve customer experience

Appointment-scheduling-tips-to-improve-customer-experience

In this blog, we will discuss some appointment scheduling tips to improve customer experience. First of all, we have to understand why an appointment scheduling system is required and what it can do to improve the customer experience? Here are some basic features of an appointment system:

  1. Allow full control over customer flow and queue management
  2. Increase service time efficiency and decrease the customer wait time
  3. Allow booking out of the business hours
  4. Provides more flexibility, ease and access to your customers
  5. Allow online and remote sign-ups, with notifications, reminders, etc
  6. Provide detailed insight of the customer flow
  7. Facility to customize the queue management with routines and expected future visits
  8. Improve planning and management efficiency for the service agents and staff
  9. Provides real-time status reports, regular reports, and statistical data
  10. Customer Feedbacks, Integration with other systems, data export facility and much more

These are some of the basic features of an appointment system. Before you start adding up more features or add-ons in the appointment scheduling system you should have to understand your strengths and weaknesses. The best practice is to conduct some surveys with your service agents, and your customers, and try to understand what is necessary to improve the customer experience in the branch.

Most of the businesses heavily focus on the customer experience and their journey without considering any investment in the service delivery staff. It is very important to maintain a stress-free environment for the service agents as well. The appointment scheduling systems not only enhance customer satisfaction and the customer journey but also help reducing stress on the service delivery staff and the counter agents. This could further improve the overall efficiency and customer happiness.

Following are some of the most important things that business should consider while implementing an appointment scheduling system:

Availability on multiple platforms and mediums

Availability-on-multiple-platforms-and-mediums

Your appointment scheduling system should be available on multiple platforms and should be accessible through multiple mediums. People love to use their mobile phones as a substitute for the laptop or PC. A dedicated smartphone application for Google Play Store (Android) and Apple App Store (iOS) will be a good addition. Website portals and sign-up via SMS service are also widely used mediums.

Ease of Use (User Interface)

Ease-of-Use-(User-Interface)

The appointment scheduling should be very easy and in a few steps only, let say your customer can sign-up using their batch number or some serial number which provide all necessary information about the customer to the system and they don’t have to fill in long forms each time they want to sign-up. Optimize the appointment scheduling and booking mechanisms.

Provide helpful information and the latest data

Provide-helpful-information-and-the-latest-data

The portal should have enough information so that the customer can choose the appropriate service without any confusion or complexity. Showing current (real-time) information is vital for customer experience and it also helps to control the customer flow.

Communication is the backbone

Communication-is-the-backbone

In customer satisfaction and customer happiness, communication from an organization is always crucial. The customers love to get personalized communication from the organizations, it gives them a sense of importance and they feel like the organization cares about them.

Enable easy feedback channels

Enable-easy-feedback-channels

Either by online or within the branch there should be some channels to take feedback from the customers. This help to increase the trust and it also helps businesses take necessary actions to rectify issues. The feedback should be easy and simple such as a happiness meter tablet or kiosk, an online survey with just a few short questions or something which can be done in 30 to 45 seconds.

Effective Queue Management System

Effective-Queue-Management-System

Once the customer is in the branch or premises, then they should be welcomed with a very efficient queue management system. The queue management system should have all the important features to maintain and enhance the customer journey through the service area. Aid your queuing system with digital signs, audio-visual announcements, and other essentials to improve the customer journey.

Check this out: Complete guide to Queue Management Systems in Dubai

Measure the KPIs

Measure-the-KPIs

The appointment scheduling system should have a comprehensive statistical and analytical software engine. To measure key performance indicators of both the system itself and the service agents/staff. These reports could play a vital role in the strategy-making process and steps are taken further enhance customer journey in future. This will also help to improve the staff or service agents’ performance.

Check this out: How to reduce patient wait time in hospitals with virtual queuing?

Conclusion

Either you are a bank, hospital, clinic, beauty salon, public office, government office, HR department, or an organization who requires their customer to visit them in order to operate, having a high-tech appointment scheduling system and queue management system is very vital in retaining your customers. Getting new customer could be easier but retaining your existing customer, maintaining your positive brand identity is vital for your business growth.

Check this out: Why should the bank think beyond queue management?

Etisalat Academy Acquired RSI Concepts for Digital Branding

Etisalat-Academy-Acquired-RSI-ConceptsEtisalat Academy is one of the largest training facility in GCC having 1.2 million square feet large facility located in Dubai. The Etisalat Academy is the source of innovative skills and assessment programs for local, regional and multinational corporate and public sector in UAE and all across GCC. The Etisalat Academy and its partners are providing professional and innovative training services for their customers in many countries and regions all across the GCC. They are also responsible for fulfilling the needs of professionals, managers, and team members in the local market and supporting the local enterprises and business.

Recently the Etisalat Academy has decided to add new programs to their portfolios and required some new branding for that. RSI Concepts was one of the suppliers who were shortlisted for the tender and later we were being awarded due to our reputation and technical capabilities. At RSI Concepts we are providing a variety of IT services and solutions. Branding is one of our core speciality. We were given the task of bringing their new branding strategy to life.

Branding and marketing play an important role in the success or failure of a project/business. Branding is what make or break people’s perception of your organization. It is not just a few landing pages, presentations, printed media and content but it is the real essence of the modern-day marketing. In such a competitive environment having a perfect branding helps businesses establish their identity and obviously boosts into more leads. In today’s modern world “Seeing is believing” especially digital brand identity is considered to be a key to success. Modern man is way too connected to the digital world than ever before, which is why it is very important to have a good reputation in the digital arena too.

Here are the remarks of our Sales and Marketing Manager. Ms. Maheen Waheed:

“Dealing with such a big organization which is known for their quality standards and innovation leadership in the market, was not an easy task. But thanks to our skilled professionals and business analysts, we have managed to deliver as per their expectations. We have met all the requirements and proven to be able to take up with their extraordinary quality standards and sophisticated branding needs.”

At RSI Concepts the quality of our work is our top priority. This is the reason our clients prefer to do repeated business with us. That is not all, we are always hunting for the new talent and maintained a versatile human resource repository. Our clientele based upon local and regional enterprises and organizations which give us an edge over other suppliers as our business analysts are well versed with the custom and norms of the local market and always take care of the moralities, tradition, cultural customs and local need of the community. Which is why our branding and marketing solutions are very well prepared and cost-effective too.

Checkout: Why should the bank think beyond queue management?

Why should the bank think beyond queue management?

Why should the bank think beyond queue management? Banks usually don’t ask such questions, as they are pretty much satisfied with their regular queue management systems. But in reality that is not enough. People’s expectations are increasing day by day, the rapid expansion in technological applications lead to a very innovative and competitive environment in the service industry. People are expecting more day by day, and don’t hesitate to switch to another service provider if the bank failed to fulfil their expectations. The customer journey and customer experience is a far bigger challenge than customer flow management or the queue management itself was ever.

why-should-the-bank-think-beyond-queue-management

The queue management systems in banks don’t only have to provide means of managing the customer flow but it should be capable of:

  1. Enhanced Customer Experience
  2. Improved Customer Satisfaction and Happiness
  3. Reduced Waiting Time
  4. Improved Staff Efficiency
  5. Reduce Staff Work Load

Customer happiness and customer satisfaction is the top priority in the banking sector and the services industry. It is not just reducing the wait time but during the waiting period the queue management system should provide relevant information and some engaging content to keep the customers occupied. There should be digital signage/displays with clear and short information and other instructions, maybe some adverts, some relevant information, latest offers, future plans, etc which could keep the customer occupied while they are waiting for the queue.

The QMS system should be capable of informing the customer about their queue, audio-visual aid is sufficient but there could be mobile notifications, SMS, or other soft-alerts to make sure the customer never misses their turn. These things are important for improving customer satisfaction and happiness. There could be a quick feedback mechanism too, to get customers to feedback on each counter. This also helps the bank management to rectify the issues their customers are facing.

customer-satisfaction-is-the-top-priority-in-the-banking-sector

That is not all if you want to improve the customer experience you must have to have the complete insight of the queuing system and the complete customer journey. The queue management system should be capable of providing detailed reporting and KPIs to help the bank management take decisions. Following are the basics of a queue management system reporting module:

  1. Comprehensive daily reporting
  2. Real-time monitoring and performance reports
  3. Reporting should be available for individual agents, departments, branches, locations, etc
  4. The reporting should have an overview or summary mode for the higher management
  5. The visual graphical representation is also very helpful in reporting

The QMS for banks should have software capable of business intelligence and in-depth controls for the automation. These are some of the mandatory modules/features required to have a suitable queue management system for banks. There are so many accessories and features that can also be added in the queue management system in order to improve the performance and customer happiness. Such as we can include smartphone applications, online virtual ticketing/sign-up, real-time in-branch updates for the visitors, adjustable queue tokens, and much more. Digital signage and audio-visuals to present information, multi-lingual support, interactive kiosks, self-service kiosks, facility for disabled people or people with special needs. A lot of things can be added in the queuing system to improve the output and achieve the objectives.

Checkout: How to reduce patient wait time in hospitals with virtual queuing?

How to reduce patient wait time in hospitals with virtual queuing?

How to reduce patient wait time in hospitals with virtual queuing? Or how to provide a hustle-free patient flow management system to ensure a smooth experience while the patients and their attendants are already is a stressful situation. Obviously the ordinary queue management system is not enough as we have to manage all the resources and the most important thing is to prioritize different tasks, such as if a patient is in a critical situation he/she needs quick treatment or tests, or anything compared to others who might be better than them. There are so many different things a queue management system should be able to handle while operating in a hospital or clinic or a testing laboratory.

How-to-reduce-patient-wait-time-in-hospitals-with-virtual-queuing

The reason for writing this blog is to address the most basic question “How to reduce patient wait time in hospitals?” and the simplest answer to this question is “with virtual queuing”. We will explain, how?

Our customized virtual queue management system comes with a dedicated “Patient Flow Management Module” in it. Which helps improving patient journey throughout the process. From checking-in to patient queues and appointment management system, everything can be managed and monitored through our custom-built virtual queue management system for hospitals, clinics and laboratories/test facilities.

Our virtual queue management system comes with the following basic features:

  • Dedicated Virtual Queuing Module
  • Online Queue Management System
  • Mobile Queuing via SMS and Smartphone Application
  • Online Appointment Booking Module
  • Real-time updates and live dashboard
  • Real-time Statistical Data and Analysis for the Management
  • Custom Reports for Facility, Location, Branch, Reception, Agent, Department, etc
  • Comprehensive Reports and KPIs to ensure enhanced and improved operational capabilities
  • Digital Signage Module
  • Self-service Kiosks
  • Disability Compliance Kiosks and Special Built Kiosks for People with Special Needs And much more.

We always encourage our customers to have a customized solution rather than the stock solution. Because in a customized solution we can evaluate the actual environment with more accuracy and can propose a solution which suits best for that particular scenario. This also increases the overall efficiency of the system with reduced patient waiting time and better service delivery.

The customized operations for each area also improves the patient waiting time with up to 40%. Such as we can have a dedicated module for the OPD and a separate module for the regular doctor appointments. This is to further optimize the service delivery mechanisms for different sectors with different operational protocols and services types.

The healthcare industry is a very delicate industry, we can prepare a plan on paper with all its perfection to reduce the unpredictability, but in reality, the case is different. Sometimes the patient does book online appointment but don’t arrive on time sometimes even don’t arrive at all, or maybe they are so late that they reached when the doctor is already examining the next patient. This is just an example of so many scenarios the hospital management staff could face during their regular workday. The system should have to be flexible, intelligent enough, and easy-to-use for the staff to handle such situations without causing any disturbance to other patient flow.

Another advantage of having a dedicated virtual queuing system is to control the number of patient in the facility. Taking things online will also make it easier to manage the number of people in the waiting area at any given time, this also prevents crowd and let hospitals, clinics and other such facilities to maintain social distancing. The smartphone applications, website landing pages, digital signage and other such accessories of our linear queue management system for hospitals and clinics will help to promote the instructions and informatics media for the patients and their attendants.

Another advantage of our virtual queue management system is its automation and the intelligent software engine, which has proven to be very efficient in various environments and special scenarios. This also reduces the pressure from the management and the staff as well as ensure a smooth queue management process. In some cases, the visitors’ waiting time has been effectively optimized to up to 40% with the happiness increased to around 30% in the first 30 days of the installation. The system is very comprehensive and the control modules are well crafted to optimize these figures further after analysis of the inputs of the system.

Our most customers are also benefiting from our in-built customer feedback and happiness meter module which can be provided on-demand bases. The module in itself is a comprehensive survey and visitors’ happiness meter with elaborated reporting modules and facility to fetch data either by automatically or by various input options.

The barcode and QR code option along with multiple other hardware accessories we can further optimize the system for automation and fast service delivery time. There is a variety of very useful hardware and software accessories which can be introduced in the virtual queue management system to make it more effective in improving patient journey and wait time optimization.

Our virtual queuing queue management system is well prepared after incorporating a lot of feedback from our customers and the experiences we have gained in the past decade. This is another reason, we suggest a customized-built solution of the queue management system for hospitals, clinics and test facilities. If you have any suggestion please contact us via the below comment box or if you have an enquiry you can contact us through our Contact US page.

Checkout: Future of Queue Management System in Dubai

Future of Queue Management System in Dubai

Future of Queue Management System in Dubai is very promising. As the use of smartphones and mobile technologies is very common so does the IT services and solutions providers in Dubai, UAE such as RSI Concepts are focusing more on smartphone innovations and usage of mobile technologies to improve our products and services. Reaching out your customers is always difficult and very important for businesses, success lies in reaching out your prospects and customer wherever they are and provide them more reliable, easy-to-access services with ease and convenience.

Future-of-Queue-Management-System-in-Dubai

The Queue Management System not only reduce the waiting time for the customers but it also improves the service delivery and creates an impactful image of the business on the customers. There are so many different parts and technologies combined to form a queue management system. As the technology is getting better and the software is getting smarter the queue management systems are also getting more reliable, effective and useful. The queue management system not only manages the queues and customer flow but also provide intelligent insight into the service delivery mechanisms and performance of the systems, people involved in the service delivery process.

Introduction of smart applications, mobile phone compatibility and online services are also making the modern queue management system more effective. Businesses in Dubai, UAE are switching to queue management systems and not only that but businesses are very interested in the statistical and analytical data of the QMS which helps them improve their services and also provide sufficient info for the decision making.

Our Queue Management System came with intelligent software. The QMS software features a powerful analytical engine to compile and compare statistical data and generate reports. Such reports help the higher management to understand the service delivery process, agents’ performance and much more. The Queue Management System can be implemented on several branches hence can be monitored and controlled through the local branch itself as well as through the head office. There are so many other integrations and upgrades that can be made to our Queue Management System in future to improve the usability and effectiveness.

At RSI we believe that every individual is different, so does every organization and or customer is too. So, we always provide fully customized QMS solution. Our customized queue management systems are built for specific requirements and needs of our customers. This not only reduces the implementation cost by eliminating useless options/accessories from the system but it also improves the user experience and customer journey. The capability of online offering so many advantages such as real-time monitoring along with branch and agent level live updates. The online QMS is also enabled with mobile phone applications connectivity and remote sign-up for the queues along with real-time additional information and data for the visitors to let them plan their visit.

Obviously the ease, comfort and happiness that queue management system offers are impossible to attain without them. Not only that but the statistical/analytical data and reporting offered by an electronic queue management system helps a lot to understand the customer behaviour and it also helps businesses understand their performance. Hence business can rely on the QMS data feeds to further improve their service delivery mechanisms which result in happy customers.

Checkout: 7 important features of Property Management System – Dubai

7 important features of Property Management System

Hoteliers and real estate managers know that managing a property is no easy task. In order to keep the property up and running smoothly and efficiently, software plays a key role. This is where a good property software comes to the fore. A Property Management System Dubai should be well equipped to handle the guest journey in its entirety. In today’s digitally driven world, the importance of a PMS system cannot be overstated.

7-important-features-of-Property-Management-System

In recent times, the functions of a PMS have advanced dramatically in terms of both basic features of PMS and ease of use. We will take a look at 7 functions your property management system needs so that you can consider it as a features guide for a PMS before choosing the most suitable one for your hospitality or real estate business.

1. A simple, clean and functional interface

A-simple,-clean-and-functional-interface

A PMS system is only as good as its user interface. No matter how many features of PMS are implemented into your system unless a person is able to easily navigate and use it effectively, the benefits of Property Management System Dubai will not positively impact the business. The PMS features must be easily operable by the staff, with availability across multiple devices (desktops, smartphones etc). The ability to set the preferred language is also a bonus.

2. Database should be on the cloud

Database-should-be-on-the-cloud

When information from the Property Management System Dubai is stored in the cloud, data is never lost since it is stored remotely in a secure network of servers that can be accessed anywhere. This also eliminates the need to invest in large on-premise servers that will affect cost efficiency. This might be most underrated of the 7 functions your system needs.

3. Robust database

Robust-database

This is a subset of the previous feature. A good PMS Dubai should also act as a basic customer management system that stores the records and information of customers. The contact information of guests is a huge asset that underlines the importance of property management software. A good database also lets you store information like customer preferences so that you can tailor personalized services to returning guests, thereby improving customer retention rate and boost revenue.

4. Direct booking and reservation management

Direct-booking-and-reservation-management

Direct booking is an extremely popular feature among customers these days. Online and offline distribution channels like agents may bring you more business, but they also have associated costs in terms of commission. If a customer visits your website, they almost certainly expect a direct booking feature and therefore it is important in this feature guide for a property management software. Proper reservation management ensures that the system can handle different sources like walk-ins, traditional agents and keep the records properly updated and segregated.

5. Point of sale integration

Point-of-sale-integration

A smart point of sale system integration with PMS Dubai can save you a lot of hassle in tracking customer dues and modifying reservations on the go. This also contributes to seamless customer experience and better satisfaction.

6. Reporting & Analytics features

Reporting-&-Analytics-features

Out of the 7 functions your PMS needs, robust reporting and analytics is something that cannot be compromised on. Like any other line of business, hospitality or real estate also needs to have a detailed reporting feature to track operations and identify shortfalls. Since there are diverse different departments within the hospitality / real estate industry, your real estate management system should have built-in reporting capabilities. Since the PMS features already include core functionalities, reporting statistics can save a lot of manual work and adds to the importance of a PMS.

7. Scalability and integration with third-party software

Scalability-and-integration-with-third-party-software

One of the basic features of PMS Dubai is its ability to integrate easily with third-party software. Different businesses may have already implemented a multitude of third-party interfaces, so a good real estate management system should easily be able to integrate with them.

Scalability is also an important factor because as the business grows in size and business volume, the functions of a PMS should also be able to scale accordingly.

These are the features guide for a real estate management system. Choosing the right solution is more complex than it has been because the processes and nature of each business are unique. Your choice of a Property Management System Dubai should be based on the business goals and requirements while also ensuring that they include the 7 functions your property system needs.

Checkout: 10 impacts of Queue System with Customer Feedback System

10 impacts of Queue System with Customer Feedback System

People don’t usually like to wait in line. It might feel like a waste of time and effort and customers might just leave a retail environment if they are kept waiting for too long. This is especially true for a country like the UAE, where the metropolitan lifestyle is fast-paced. A Queue Management System will help to eliminate long and tiring queues and enhance the customer experience. What’s even better is to integrate a customer feedback system in the Queue Management System UAE that you have implemented so that customer satisfaction can be measured and improved upon.

10-impacts-of-Queue-System-with-Customer-Feedback-System

We will take a look at some advantages of a queuing system and customer feedback combination which will give you an idea about the importance of a queuing system.

1. Get rid of wait times

Get-rid-of-wait-times

The most obvious, and perhaps the most important impact of a queue management system is to reduce the time to wait for your clients and customers. Customers get frustrated quickly, and with no idea about when long wait times will be over, it leads to an overall poor experience. A Queue management UAE will provide an efficient queuing procedure that can significantly shorten wait times and increase positive feedback in the customer feedback system.

2. Increase customer loyalty

Increase-customer-loyalty

If you have a poor queue system in place, customers will decide not to return to your organization for availing your services. This might be the worst outcome if proper queue management is not implemented. The advantage of a good queue management system is that when combined with a customer feedback system Dubai, it improves customer loyalty as they will feel that you are open to their feedback and care about their happiness.

3. Improve staff productivity and efficiency 

Improve-staff-productivity-and-efficiency 

The life of an organization’s staff becomes much easier with a queuing system. It will eliminate the chaos of unmanaged queues that will need to be manually handled. This will enable staff to spend less time waiting around to do their tasks and focus their energies on ensuring customer satisfaction. The advantages of multiple queues is that staff workload can be evenly distributed and it becomes much easier for them to collect feedback via the customer feedback system.

4. Reduce the chances of queuing clash 

Reduce-the-chances-of-queuing-clash 

Improperly managed queues will lead to some queues being over-utilized and some being under-utilized. A smart queue management system will ensure that queues are not overcrowded or congested by analysing data in real-time and assigning customers efficiently to queues. This also stresses the advantages of multiple queues in a queue management system UAE as it will help with faster service along with the customer feedback system.

5. Segment your customers easily

Segment-your-customers-easily

A major advantage of having a queue system and customer feedback system combination is that it enables to identify and segment clients. This has many applications, like providing personalized queuing services, and target marketing or sales campaigns effectively. If you have a customer feedback system implemented at the kiosk or online, it can automatically capture relevant information about a customer and improve the overall efficiency of marketing efforts.

6. Utilize data and gain valuable insight

Utilize-data-and-gain-valuable-insight

A queue management system Dubai will always collect data through its tracking and reporting feature. If a customer feedback system is combined with the queue management onsite, online, or via email, then it will also collect information about the customer. This gives valuable insight into the daily operations of your organization and enables you to turn every transaction into an opportunity. It becomes easier to identify areas that are bottlenecks or slow down productivity and help you maximize efficiency.

7. Improve staff satisfaction 

Improve-staff-satisfaction 

The advantages of a queuing system combined with customer feedback also extend to keeping your staff happy and motivated. With no angry customers or long queues to deal with, staff will be able to work in a relaxed environment and this will directly impact productivity. Combining a customer feedback system Dubai removes the need for face-to-face feedback collection.

8. Better communication between staff and customers 

Better-communication-between-staff-and-customers 

Combining a queuing system and customer feedback will enable you to streamline communication. Enhanced communication via text, email or third-party apps gives customers the flexibility to utilize the queue management better and also be a part of the feedback.

9. Refocus jobs and floor space to improve revenue

Refocus-jobs-and-floor-space-to-improve-revenue

A Queue system UAE will eliminate overcrowding in your organization. For example, without queue management, a retail store might need to invest in a lot of check-out counters that can take up unnecessary floor space. With the proper queue system, this space could be reorganized for other activities that can generate revenue. If a customer feedback system is integrated with queue management, there is no need for extra staff to be placed to manually collect customer feedback.

10. Reduce operational costs

Reduce-operational-costs

The importance of the queuing system is quite apparent in the fact that it can result in significant cost savings. A queue system and customer feedback combination will remove systemic and human inefficiencies that can cost a business in the long run. The advantages of multiple queues like eliminating wasted time and a customer feedback system Dubai that can create highly efficient operational procedures gives you a chance to cut costs and drive profitable operation of the organization.

Checkout: Complete guide to Queue Management Systems in Dubai, UAE

Complete guide to Queue Management Systems in Dubai, UAE

Here is a complete guide to the Queue Management System in Dubai, UAE. The purpose of this guide is to let our audience understand the queue management systems/QMS and to address the basic questions our customer always ask us about the QMS. The queue management system or queuing systems or customer flow management or crowd management system, these all terms refer to the same product. There are many different types of queue management systems so it is important to clearly define your requirements and the purpose/objectives of the system before opting for any QMS.

Why a Queue Management System is required?

Why-a-Queue-Management-System-is-required

In case if you are having a fairly large number of customers/visitors at your branch/office and you are providing services which require the physical presence of the customer at the branch. Such as banks, hospitals, public offices, ministries, HR departments, public offices etc. Then you must have to manage the queue to prevent unnecessary waiting time for the customers, control the workflow and customer flow. For all that you need a digital queue management system.

Here are some important things that need to be defined before selecting a queue management system:

  1. What is the quantity of daily expected visitors/customers?
  2. How many counters do you have?
  3. What are the services you are currently offering and also planning to offer in the near future?
  4. What is the average service delivery time?
  5. What is the objective of installing a new Queue Management System? Such as optimizing the service delivery time, reducing the workload on the agents, expansion of the facility, addition of new services, etc

Once all those questions are answered only then you will be able to define the clear objectives of the queue management system. As we have understood the purpose of the queue management system so now let us discuss what a QMS is and how does it work and what are the benefits of having an efficient queue management system in place.

What is a Queue Management System?

What-is-a-Queue-Management-System

As the name suggests the queue management system allows a business/office/organization to effectively manage the queue at their offices/branches. There are so many different types of digital queuing systems some comes with only simple LED Screens with a trigger switch. Some come with a bulky software which enlists all the activities, analyze the data and generate reports. There are some QMS variants with large signage displays, token printers, QR Codes, and other accessories to enhance the customer journey and user experience through the service delivery process. There are some digital queue management systems that completely operate paperless. Some queuing systems also allow virtual queuing and smartphone-based services. We will enlist all major types and classifications of the queue management systems in this guide.

Types of the Queue Management System

In this guide we will cover only the major and most widely used types of the queue management systems which are as follow:

  1. General Purpose Queue Management Systems
  2. Queue Management System to aid Social Distancing (New)
  3. Linear Queuing Management System
  4. Virtual Queuing System
  5. Paperless Queue Management System
  6. Smartphone Apps based Queue Management Systems

1. General Purpose Queue Management System

General-Purpose-Queue-Management-System

General Purpose Queue Management System or simply Digital QMS is the queuing systems most widely used in banks, hospitals, public offices, customer care centres, HR departments and other similar places where a large number of customers/visitors is expected. The Digital Queue Management Systems comprises small LED Displays or Monitors, large signage screens, token dispensing kiosks and a queue management system software.

2. Queue Management System to aid Social Distancing

Queue-Management-System-to-aid-Social-Distancing

This is a new addition to the industry amid the current scenarios. The Social Distancing Queue Management Systems are built exclusively for aiding and implementing/enforcing the social distancing at the branch/facility. Our Social Distancing QMS is thoroughly designed to provide safety measures for both the customers/visitors and the agents as well. The software is a massive upgrade of the regular queuing system software and provides multiple operating modes which can be configured from the control panel. This means our Queue Management System to aid Social Distancing is capable of operating in both scenarios with and without social distancing.

3. Linear Queuing Management System

Linear-Queuing-Queue-Management-System

Linear Queuing Management System is very suitable in reducing the service delivery time and enhancing the efficiency of the agents without compromising the customer journey or user experience. The linear queuing queue management systems are widely used at the customer service centres and public offices, where the facility is built to have a large number of the counters and a centralized waiting area. The queue has been managed on first come first serve bases. The Linear QMS comprises of small displays mounted at counters, large signage displays and announcement systems to direct the customers from the waiting areas to the vacant counter.

4. Virtual Queuing Systems

Virtual-Queuing-Systems

Virtual Queuing Systems are the QMS that allows online or remote methods to sign-up for the queue. There are several mediums used for virtual queuing. The customer/visitor doesn’t have to come to the branch to sign-up rather they can sign-up remotely and they can arrive at the exact time when their queue should have been called. This prevents the crowd at the branch/facility and it also reduces the wait time. The latest software for our Virtual Queuing System also allows the agents to control the queue with more automation and flexibility. This also reduces the workload of the agents and increases their efficiency hence results in less service delivery time.

5. Paperless Queue Management System

Paperless-Queue-Management-System

As the government of the UAE is encouraging businesses and corporate sector to go paperless or minimize the use of the paper in day to day operations to support their eco-friendly initiatives. More and more businesses organizations and companies have started to adopt it. There are some other reasons too for going for a paperless queue management system such as reduce the physical contact and maintain the social distancing, etc. The paperless queue management systems comprise of virtual sign-ups via smartphone apps, call, SMS, email, etc. Then there are standard digital signage displays, counter screens, etc.

6. Smartphone Apps based Queue Management Systems

Smartphone-App-Based-Queue-Management-Systems

As the smartphone internet traffic surpassed desktop traffic since 2016. More businesses are utilizing this platform. In the United Arab Emirates, smartphone internet users dominate ordinary internet users. It is very wise to use this platform for your advantage. This is the reason we have built a smartphone-based queue management system. This QMS utilizes the smartphone application for both Android and Apple to improve the customer journey as well as it improves the control and monitoring for the agents and the administration. There are three main smartphone portals:

  1. Customer/Visitor Smartphone Portal
  2. Agent’s Dashboard and Portal (It is available in both Smartphone/Tablet User Interface and Web-based User Interface)
  3. Management/Administration Smartphone Portal (It is also available in both the Smartphone/Tablet User Interface and the Web-based User Interface)

This also reduces the customer wait time, prevent crowd at the branch/facility, and provides real-time updates to the customers, administration and the agents and much more. The other components are the same such as the digital signage screens, counter displays, etc.

Essential components of a Queue Management System

There are so many add-ons and accessories of a queue management system that we are using to provide to our customers, but there are some essential components of a queue management system which are required to maintain the efficiency to an optimum level. Such as:

  1. Token Dispensing Kiosk Machine
  2. Digital Signage Displays
  3. Counter LED/LCD Screens
  4. Audio Announcement (Multi-lingual)
  5. Queue Management System Software

These are the basic components of a standard queue management system. If you are going for a virtual queuing, linear queuing, paperless QMS or smartphone applications based queue management system then you don’t need the Token Dispensing Kiosk Machine but the rest of the for are required. The Queue Management System Software can be customized as per the type of the queuing system.

That is not all since our all solutions are completely customizable so we can include any feature from any type of the QMS mentioned above to provide you with personalized user experience. The QMS Software is also a very important part of the system as it allows the administration and agents to automate the basic tasks to reduce human efforts, and also provide a comprehensive insight of the performance and customer/visitor and agent’s behaviour. Which is very critical to do the improvements in the customer/visitor journey.

1. Token Dispensing Kiosk Machine

Token-Dispensing-Kiosk-Machine

Token Dispensing Kiosk Machine is a simple kiosk with a small 14” or 19” screen with a thermal printer and a simplified user-interface. The kiosk utilizes the QMS software engine to classify the customers/visitors into predefined categories to further enhance their experience throughout the service delivery.

2. Digital Signage Displays

Digital-Signage-Displays

Digital Signage Displays are large LED/LCD multimedia screens which can be placed at strategic locations in the waiting area and are being used to display the information about the ongoing queue and also announce the upcoming token/number. Usually, 40” to 85” screens are used and they also play videos/adverts and any other information the business wants to show to the customers in the waiting area.

3. Counter LED/LCD Screens

Counter-LED-LCD-Screens

These are usually dotted LED displays placed on each counter, to show the counter number and the current token number for that particular counter. Instead of the LED dotted displays, small LCDs can also be used to display the multimedia information.

4. Audio Announcements (Multi-lingual)

Audio-Announcements-(Multi-lingual)

Since UAE is a multi-cultural environment and host a number of nationalities from all over the world, so the audio announcements have to be in multiple languages, normally English and Arabic are preferred but some businesses and public offices are also using Hindi, Urdu, Bengali, and other languages. This is a very useful and effective tool to grab the attention of the customers/visitors in the waiting area.

5. Queue Management System Software

Queue-Management-System-Software

Queue Management System Software is the backbone of the system. The entire user journey, user experience, agents’ performance, management control, monitoring and reporting is handled through this software. Our Queue Management System Software is a result of a decade long improvement, enhancements, and professional experience we have acquired while working in Dubai, UAE. Here are the basic features of our Queue Management System Software:

  1. Customer Interface
  2. Kiosk Interface
  3. Agent Interface
  4. Branch Manager/Local Control Panel
  5. Administration Control Panel (Head Office – All Branches)
  6. System Configurations and Settings (Multilevel controls for automation/mode selection)
  7. Agent Performance and Monitoring Dashboard
  8. Reporting Dashboard (Agents/Counter, Branch, Corporate Reports, Detailed Reports, etc)

These are some of the basic components of a Queue Management System software apart from that there are smartphone applications and their control panel modules and some other advance features are also included. Depending upon what type of the Queue Management System you are using the software features may differ.

Conclusion

First of all, analyze the requirements, the number of expected customers/visitors, the type or physical settings of the location, the number of counters, the services you are offering and the sign-up methods you need to sign-up for the queue. Then chose the system components of the queue management system along with the software features that you need. The best approach is to consult any professional queue management system provider in Dubai, UAE such as RSI Concepts. This complete guide is written for a non-technical audience to let them understand the basics of a queue management system so that when they decide to install one they should know what exactly are they looking for. If you have any question please do utilize the below comment box.

For technical and sales enquires please contact us at our Contact Us page.

Checkout: The Anatomy of a Modern Bank Web Design in Dubai

The Anatomy of a Modern Bank Web Design in Dubai

When was the last time have you revamped the web design of your Bank’s website? Some may say a year ago or two years ago or even very recently! But do you know what are the important features and methods to transform your ordinary bank website into a powerful marketing tool? Well, we will enlist them all here and will discuss them one by one.

The success of a financial institution is solely based upon the trust it builds among the people and the convenience it offers. So a web design for a bank should always have to have all the necessary information which should be presented in a very organized way so that everyone can get exactly what they are looking for. This means the web design will have a lot of information and a lot of services which need to be presented in a very simple and easy to access manner so that anyone can easily get whatever they want. This is why web design plays an important role in online success. The bank’s profile, mission, vision and services all should be there on their website. This makes a bank’s web design a way too different and complex than any ordinary website.

The-Anatomy-of-a-Modern-Bank-Web-Design-in-Dubai

Here is complete anatomy of a bank web design in Dubai, UAE:

  • Online Banking
  • Separate Product Pages/sections
  • Content
  • Social Media Integration
  • Mobile Friendliness/Responsiveness
  • Online Support and Contact Information

1. Online Banking

Online-Banking

This is very important to understand how online banking is rapidly exceeding the ordinary day-to-day banking. People who are living in Dubai, UAE, no one will ever feel the need to enquire from a bank about online banking as everyone assumes that it is a part of the standard banking system. Especially the younger generation heavily relies on online banking. It also revolutionized the businesses’ transactions. The Online Banking portal should be very easy-to-access and well designed to be to assist/aid the customer to easily perform a task.

2. Separate Product Pages

Separate-Product-Pages

The homepage of web design is the most worked upon a thing, but a bank’s website is not an online brochure, but it is a sales funnel. This is the reason we always encourage our customers to have dedicated pages for each product. You can link them in the homepage navigation, or dedicate a small widget for important pages, or a banner, or anything. In some cases, the different products also mean separate internal departments, so having dedicated sections and pages for each product also help to manage them with ease. Standard web design always limits to follow a single theme and colour scheme but for a bank, the web design could have multiple slightly or even completely different web designs.

3. Content

Content

Content is also equally important than any other thing is web design. The content should be small, descriptive, appealing, interested, and simple-to-read and understand. People don’t like to scroll a lot, but if your content is well prepared and well organized then they will keep scrolling unless and until the continuity of the content interrupted by any over-designed element or irrelevant content. This all depends upon the web design of a bank’s website and could directly impact the sales.

4. Social Media Integration

Social-Media-Integration

The modern age is an age of social media and the internet. People spend hours on daily bases over social media platforms. People acquire information and expect their favourite brands to be actively present at social media. Having social media feeds and links will provide fresh information to the customers who want to learn more about your bank’s activities, latest offers, latest products, and your organizational initiatives for the betterment of the community. This also strengthens the trust among the customer and the bank. Again this all can be done only if the web design is carefully crafted will all those measurements in mind.

5. Mobile Friendliness/Responsiveness

Mobile-Friendliness-Responsiveness

Mobile is the most popular choice to access the internet for a wide percentage of Dubai, UAE population. Pay extra attention to the mobile layouts, look-n-feel, navigation and ease of access to the information. As the mobile screen is a very small display, so all the information should have to present carefully to keep a visitor on the web page. A Modern Bank’s web design should have all those features if they want to exist in Dubai, UAE. That is not just all, the cross-browser compatibility and the user experience on different screen sizes are also equally important.

6. Online Support and Contact Information

Online-Support-and-Contact-Information

Online support and the Contact Information are the most searched things by any online user. So, the web design should be prepared in a manner that it can provide all that information within a few clicks. Other information such as the customer care offices’ location & contact details, ATM’s location, branch timings and a lot much other information can be included. The online chat is also very popular these days, and the customers are giving very positive feedback about it. So, online chat or Whatsapp account can also be linked on the website. The web design should be designed in a way to present all those information on the very common places people usually expect them to be.

Conclusion

Web design for a bank is not just a website but it is the entire online identity of the bank. It could and it should portray a very positive image of the bank. There are so many other things that need to be considered while preparing a web design, but for a bank’s website in Dubai, UAE, these are some very important factors in order to achieve the online marketing goals. Many types of research have been done throughout the world and they found that whoever is going to a website can make up their mind within a glimpse of an eye. This first impression of your bank entirely depends upon a carefully crafted web design.

Checkout: 6 different types of Websites that are common in Dubai

6 different types of Websites that are common in Dubai

In this blog, we will talk about 6 different types of websites that are common in Dubai, UAE. As the United Arab Emirates is a very versatile and multi-cultural environment so the technological advancements and competitiveness are higher than any other region of the world. UAE is not only a local market but it is a financial hub for the large organizations and multinational companies to also run their operations for central Asia and Africa. Which are the reason the local market and businesses are prospering and ever-growing? There are so many different ways to build a website, however, these are the most common techniques or classification of the web design and development most widely used in Dubai, UAE:

6-different-types-of-Websites-that-are-common-in-Dubai

  • Static
  • Dynamic Websites
  • Mobile First
  • Responsive
  • Corporate
  • eCommerce

1. Static Web Designs

Static-Web-Designs
Image Credits: designmodo

Static web designs are built on the basic technologies that are the most fundamental technologies of the website and web-based application development. Mainly HTML and CSS are used for website development with the aid of JavaScript and other programming languages. They are very light-weight, super-fast and easy to build. These days with HTML5 and CSS3 the programmers, developers and designers can add complex animated effects and very modern looking web designs. The only drawback is the Static Web Designs doesn’t have any control panel or Content Management System (CMS) which makes it harder for the ordinary user to update the content and data on the Static Web Designs. But in case if you have a dedicated IT team or a long-term vendor as a partner than they can do the updates very easily.

2. Dynamic Websites

Dynamic-Websites
Image Credits: fotonaut

Dynamic websites are websites with having a content management system (CMS). The CMS is a backend control panel which let ordinary users update the websites, change text, headings, images, videos/media, creation of new pages and much more. The control panel is called the content management system and there are tens of hundreds of different types of CMS available in the market, most popular open-source platforms are Drupal, Joomla, WordPress, Google Blogspot, etc. Big web designing companies often have their own in-house CMS commonly refers to a custom CMS. The biggest advantage of the custom content management system is security and data protection. As such CMS is built by random organizations so the structure and core programming is always hidden from the general world, another advantage is the cost. The running cost is also lower comparing to popular open-source CMS.

3. Mobile-First Websites

Mobile-First-Websites
Image Credits: colouroncode

Mobile First websites are becoming more popular than ever before. As per various studies and researches, the number of the active smartphone in the country is of about 95% of the population, this is a huge number, even higher than the US and China. This leads society to spend more time on smartphones than on conventional computers. Which is the reason the mobile-first websites phenomenon got pace in the country? The Mobile-First Websites are 100% responsive, along with some additional features which are only exclusive for the smartphones and smartphones applications.

4. Corporate Websites

Corporate-Websites
Image Credits: manuport-logistics

Corporate and Enterprise sectors are always too focused on their communication with their customers and audiences. This is the reason, each project requires more detailed market analysis. The corporate sector and large enterprises always have strict marketing guidelines, which a web designer or developer should always consider to deliver a successful project. Maintaining the brand identity is always crucial and in case if it a re-branding or a complete upgrade for the brand identity the websites play a crucial role. As online mediums are the most viewed and influential mediums. Such websites or marketing projects demands highly trained and professional individuals with experienced web development agency to deliver a successful project.

5. Responsive Web Designs

Responsive-Web-Designs
Image Credits: district0x

Responsive web designs are built only having one agenda in mind which is “one for all”. It means the single version of the website should be able to compatible with Smartphones, Tablets, Laptop, Desktops, Small and large screens, multiple web browsers such as Mozilla, Chrome, Safari, Internet Explorer/Edge, etc. There is no need for having separate versions for computers and smartphones or mobile devices. Such designs are very commonly used in Dubai, UAE. In fact, it is considered to be an industry-standard these days. The web designers and developers are teaming up with the latest technologies such as HTML5, CSS3, JAVA and many other platforms to achieve that.

6. eCommerce Portals/Websites

eCommerce-Portals-Websites
Image Credits: wokiee-demos.myshopify

eCommerce Portals and websites have gained so much popularity that in some regions they have surpassed the physical retail outlets. If you are a small merchandiser, a local retail store, supermarket, a local brand, international brand, or even the large malls and departmental stores; everyone has an online eCommerce Portal/Website these days. People are preferring to search for online before making any decision to purchase and it is way too convenient to provide them with a facility to purchase online too. The eCommerce web design and development especially in Dubai, UAE requires a highly professional set of skills and demands a comprehensive understanding of the local market and psychology. This is why at RSI Concepts we have built our in-house eCommerce platform and we are serving our customers by not only offering a ready-made solution but full-scale customization too. Since the requirements and needs of each and every project differ from the other so we are always flexible towards the customization and personalization of our products and solutions.

Conclusion

Different type of businesses or and organizations have different types of audiences and targeted markets hence require an entirely different approach to communicate with their audience via online mediums. Being an IT Consultant we always try to provide our customers with the best possible solution. This is the reason, we have developed and designed hundreds of website for small business, medium-size organizations, corporate sector, government sector, public and private organizations and many more. Corporate websites, eCommerce websites and any other website can be mobile-first. In fact, most of the companies are preferring mobile-first designs over conventional designs as more and more searches internet look-ups and online purchases are being made from the mobile devices than the laptop/desktop.

I have tried to provide a short and very pivot brief of 6 different types of websites that are common in Dubai, UAE. The purpose here is to provide basic understandings of different types of websites and also share our experience with our audience. In case if you have any question, feel free to write to us in the comment box.

Checkout: Ajman Bank Acquired RSI Concepts for Web Design Revamp

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