RSI Concepts - Top IT Solution Provider Company in Dubai, UAE - Page 40 of 50

December 24, 2018

Customer Feedback System for SEWA (Sharjah Electricity & Water Authority)

To fully achieve the authority’s goal of giving satisfaction and happiness to its customers, Sharjah Electricity & Water Authority (SEWA) has installed a newly Customer Feedback System on its 13 branches – provided by the RSI Concepts. This has been another highlight for the authority as it showcased timely and advanced technology they could offer to elevate customer experience at a maximum level. The effort and determination of Sharjah Water & Electricity Authority to connect effectively on the users/customers becomes highly visible.

Features & Benefits of Customer Feedback System:

The Customer Feedback System is designed for convenient use. It is placed in different strategic locations where people can easily input their feedback. Convenient as it suggest, because customers can give feedback while waiting on their queue or even be accessed by a customer passing by. There is no need to use a keyboard or mouse because of the touch screen feature of Kiosk. It will require a little time and soft taps and you are done. Also, submitting customer feedback can be been made simpler through a mobile app still connected on the feedback system of customers. Whether the customers are satisfied on the services rendered on them, it ensures that all feedback, recommendations and suggestions received by the authority are accurate and reliable – as well as from the customers themselves. It is also less distracting because people could focus and think properly on what they should type because nobody is waiting and watching them. Through this modernize system, productivity becomes higher in a way that they can easily identify problems such as the things they should improve and things needed to be changed thus, giving faster solution for better service. It will also help SEWA to monitor the internal process on the actual scenario as the customers could give honest reviews and observation. Furthermore, it gives less hassle for the company and the customer because it is easy to implement and use.
Customer feedback is one of the factors that affect a specific company because that is where the management could obtain the perception and thoughts of the people. Through the installation of this Feedback system from customers, SEWA can easily fulfill their promise on becoming timely and responsive, accurate and consistent, accessible and convenient, friendly and courteous, and socially-engaged. That is how determined they are in giving smiles on the faces of their customers. Moreover, its result will not only cater customer satisfaction but also the development and growth of the authority in the long term. Knowing what the customer thinks and giving what the customer needs will create a loyal and lasting customer relationship.

Happiness Indicator and Customer Feedback System:

UAE Government has launched a number of programs to bring the country in the top 5 happiest countries in the world by 2021. SEWA has contributed to the cause by launching happiness indicator for customers through customer feedback system in 13 of their branches initially, an initiative launched in Dubai and other emirates by the government of UAE.

October 20, 2018

This Gitex RSI Concepts & Municipality in Sharjah showcases Intelligent Robot

Khorfakkan Municipality in Sharjah has launched an Intelligent Robot in Gitex 2018 for their customers. This has been another gigantic achievement of Khorfakkan Municipality to serve their customers in an efficient and advance mechanism that will help streamline their business process and workforce.

Customer Service with the help of Intelligent Robot:

The Robot has unique features of identifying customers upon entrance in the municipality premises with the help of intelligent sensing mechanism of robot. The robot also has the facility of face recognition once the customer is in the camera frame. The special written algorithms of face recognition makes the robot unique in a way that it can identify customers on their second visit and help them present related services or follow up on the on-going services. Hence any services in queue for the similar customer can also be retrieved upon identification of the visitor.

The Intelligent Robot can also register and identify customer with voice recognition. In a similar way the services related the customer can be presented to save time and hassle of the customer.

Payment Gateway function has also been provided to the customers where customers can pay service charges with their credit cards and a receipt of the payment is also issued upon completion of the payment. This feature will help customer in a great deal as it will eliminate the hassle of involving cashier.

Lastly the robot has been integrated with the Queue management system to help route customers to dedicated desks where document scrutiny or such other services where involvement of the municipality staff is required.

The project manager of the project Shehzad Asghar commented;

We are delighted and proud to work on such a scale project with a government department of Sharjah once again. This customer service Intelligent Robot will bring major changes to the business process of the department.

Customer Feedback:

This robot will help producing better Customer Feedback for the government department. Addition of Queue Management System, Digital Signage, Customer Feedback and Customer Survey will further promote the department in other public channels to bring competition and sense of achievement.

May 7, 2018

We are exhibiting at Ajman X 2018

Ajman X 2018 is a platform for Government Entities to showcase their achievements and highlight their goals and challenges.

RSI Concepts is exhibiting at Ajman X 2018 to showcase some of our products such as Queueing System, HR Self Service Kiosk, Artificial Intelligence Robots, Feedback System and Survey System to help local Government bodies to understand, utilize and procure latest technologies to provide better customer experience and hasten the business process.

Visit our booth in Ajman X on 7th and 8th May 2018.

April 25, 2018

Queuing System for Oman Post by RSI Concepts

Oman is the second largest country after Saudi Arabia on Arabian Peninsula with the geographical area of 309,500sqm with the population of 4.5 million approximately. Having an almost 2000 miles coastline across the country it has huge importance in the region.

Postal Services in Oman are taken care by Oman Post, fully administered by Oman Government since 1966. Since then, Oman post has never looked back in the progress of the postal services to serve the residents of the country. Every now and then the department has worked to adapt new resources, mechanisms and technologies to progress in the field of postal services.

RSI Concepts and Oman Post have signed a Queuing System project for five of the branches where the customer foot fall was a concern. Token machine System at branches will save resources and time of Oman Post administration, eventually serving the customer in short possible period of time along with quality service by using reporting and in-depth analyzing features of the token system.

The branches will be equipped with ticket dispensers, waiting LED screens, Sound System and required software applications integrated with the business process to facilitate administration, management and customer experience.

Shehzad Asghar, Project Manager RSI Queue System has shared his delightfulness by adding;

“We are extremely proud and excited for being chosen by the management of Oman post for Queuing System implementation. It was quite challenging experience to understand and provide an end to end Queue Management Solution which caters to their complex requirement for customer experience and integrations to their core business applications. This Queue System implementation is a pilot project which is being rolled out in five branches at the first stage. The objective is to fine tune the system at this high foot fall locations and then roll it out to the rest of the branches across the entire country”

Acquiring of Queue system is a sign that Oman Post is constantly looking to improve their services for the residents of Oman.

October 12, 2017

RSI Concepts helped Khofakkan Municipality Council launching e-services portal along with face recognizable & voice responsive kiosk at Gitex 2017

Khorfakkan, the creek of two jaws and with only natural deep seaport in the region, is a second largest town located at the east coast of United Arab Emirates. Khorfakkan is a part of the state of Sharjah, dominated by its super busy container port. Khofakkan is also a famous weekend destination of the country due to the beautiful mountainous landscape throughout the city and a beautiful curved Cornish.

In February 2005, the emirate of Sharjah established nine municipal councils among which one was the Khofakkan. The Municipal Councils are considered as monitoring bodies to propose laws, regulations, supervision and other platforms that reflect the concerns and problems of residents and to provide solution by all means.

In order to provide in-time and quick services to the residents of Khorfakkan the Municipal Council has worked on state of the art technology in the recent years. This Gitex 2017 Khorfakkan Municipal Council has launched e-services portal, with a beautiful web design along with face recognizing and voice responding kiosk machine to facilitate the residents. KM (Khorfakkam Municipality) has also launched a mobile application on two platforms IOS and Android for the residents to avail the services quickly.

RSI Concepts has been the technology partner of KM to develop custom web application for the kiosk machine which has the capability to interact with residents over speech and face recognition.

After the successful launch , Mr. Shehzad Asghar, Project Manager says;

“It was a challenging project for us as we had to implement state-of-the-art face recognition and voice interaction algorithms for the residents. We have completed the mobile application, web portal with a beautiful web design, kiosk machine with an interactive experience – well in time and launched at Gitex 2017. We are honored to be a part of this project”

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December 8, 2016

Mirdif City Center in Dubai – Carrefour Hypermarket acquires Queue System from RSI Concepts Sharjah.

Mirdif City Centre is a shopping mall located on Sheikh Mohammed bin Zayed road in Dubai. The mall is a popular destination for the shopping goers as it has more than 400 stores with a number of activities for every age including restaurants, cafes, a cinema and two huge food courts. The mall also has a Carrefour Hypermarket to serve shoppers. With all other hypermarket facilities, The Carrefour hypermarket has a fishery section to help shoppers find the sea food they need.

Due to the high quality and low prices of the products at fishery section it has a huge demand and the section is crowded in peak hours. The management of the hypermarket has acquired RSI Queue System (a product of RSI Concepts to manage queues and customer waiting) to help customers serve more efficiently.

After the successful implementation of the RSI queue system, Mr. Shehzad Asghar, Project Manager RSI Queue System says,

“We are honored to be associated with Majid Al Futtaim Group. RSI Queue has a vast experience of being implemented in the similar industry in the past to manage queues and it is delightful to see that RSI Queue Management System is going beyond the expectations of Carrefour management in providing a wonderful journey and experience to the visitors”

With an effortlessly functioning Queuing System, Carrefour hypermarket has better throughput and time saving of customers.

November 25, 2015

RSI Queue System Is Acquired By Union Cooperative Dubai

Queue System: Union Cooperative Dubai (UNION COOP) is a consumer cooperative society in Dubai whose mandate is to establish and manage hypermarkets in Dubai and to promote the growth of its members. Belonging to the field of business and commerce, UNION COOP, has a lot of transactions with its hordes of clients every day. Servicing clients and ensuring their happiness became a very pressing need for UNION COOP. In order to improve their efficiency, UNION COOP approached RSI Concepts to design a queue management system.

November 22, 2015

5 Key Points to Remember While Designing a Logo

Logo Designing is an important aspect of a web design and it is good to be abreast with logo designing trends. So if you are a designer of websites or if you are someone looking to get a logo designed for your organization, this post of ours will give you 5 key points to assist while you are going through the journey of designing a logo!

Learn about some important aspects to be considered while you design a logo

K.I.S.S!

Before you start having visions of romance, K.I.S.S stands for Keep it simple, stupid! Remember that the idea behind a logo design is that it should be communicating and creating an image about the organization to the viewer. So the simpler is it, the better is it to convey! Convoluted and complex logos confuse and complicate the viewer’s mind and they are more likely to look away or forget! So just K.I.S.S!

October 8, 2015

TASC Outsourcing Acquires RSI Queuing System – Queue Management Systems

TASC Outsourcing is an outsourcing firm licensed by the Federal Government of UAE to outsource professionals across the nation. Being a leading talent management firm, TASC Outsourcing has a large talent base of 3000 professionals belonging to more than 47 nations. The talent pool of professionals employed with TASC can render services to more than 75 jobs across domains such as information technology, customer service, oil and gas, sales and marketing, administration and support, and retail. Outsourcing collaborates and partners with more than 200 companies in the UAE region. TASC professionals help the clients with their daily operations and activities which include the likes of attendance, payroll, sales, MIS monitoring, etc.

September 5, 2015

Typography and its Impact on Website UI – Web Design Dubai Trends

Web Design Dubai Trends Series

Are you a website designer on the verge of designing a website? Are you abreast with the latest web design trends? Are you in Dubai and embarking on web designing? Well this blog of ours has been written for you! Heard about typography? Yes? No? Okay, it does not matter what your answer is. By the end of this blog you will be better conversant with typography and its impact on your website’s UI!

Typography Is…

Typography is the art and science of arranging printed matter in a format which is readable. It is the way printed content and text appear on your screen.

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