Why Off-the-Shelf Solutions Fall Short: Advantages of Custom Software Development

The customer demands are rising, the competition is getting tougher day by day. Businesses are seeking tools and ways to gain competitive advantage to stay relevant in the market. UAE in particular is a highly advanced nation, with almost 99% of the population having access to internet. Businesses operating in Dubai, Sharjah, Abu Dhabi and other parts of UAE are well-aware of the importance of the digital experience. Whether it is your customers or employees, the digital interaction and platforms are dominating the modern day business landscape. Businesses wants to grow continuously and they want to optimize their operations and expenses to maximize the performance. High performing businesses not only grow rapidly but also achieve higher profitability. With the rise of technology the software have become an essential part of a business’s day-to-day operations. It is hard to comprehend if a business can survive on manual paperwork and management practices in this modern day and age. Typically any business tool or a software requires updates or upgrades after a few years, in some cases some software applications are entirely replaced with new more robust and innovative solutions. This is an ongoing ordeal, businesses regularly have to face situations where they need a new software application.

What is the Difference between Custom Software and Commercial Off-the-Shelf Software (COTS)?

When a business needs a new software they have two options, either they chose a ready-made commercial off-the-shelf solution or they get a custom software exclusively developed for their business needs. The custom software are the software that are developed for a particular user group or for a particular business, these tools and apps are developed to meet the design and functionality requirements of the business. However, the COTS or commercial off-the-shelf software are designed for a broader user-base, typically these software are general purpose or designed for a specific industry only. This is why when it comes to aligning the business needs with the features of the COTS, the ideal scenario is to choose a software that matches your 80% of the needs. The COTS can be purchased as a one-time charge or on a subscription based plan. The off-the-shelf software have comparatively less initial cost, and they are can easily deployed. A business can have a commercial off-the-shelf software (COTS) solution running within a day or two. However the custom software solutions are difficult to build, require research, have longer development time and could require months to test and deploy for the end-users.

What are the Advantages of Customer Software Development?

Now the question arises why the custom software development is gaining popularity and why businesses are preferring bespoke solutions over the commercial off-the-shelf solutions? Here are the key advantages of the custom software development which make them superior from off-the-shelf solutions.

Advantages of Customer Software: Unlimited Customization

One of the biggest advantage of a custom software development is that it offers unlimited customization. The COTS offer limited functionalities and in some cases there are different packages and plans with a different set of functionalities. Sometimes for just one or two additional functionalities a business might have to purchase a higher tier which also comes with a lot many other features which are not required or never utilized, but still the business will have to pay for them. The custom software development on the other hand is very flexible and offers unlimited customization, a business can have any features they want and as many features they need. There is no limit or restriction with custom software development, which enables businesses to build innovative features and align their software applications with their needs. The entire solution is built around the very specific business needs and requirements. Hence there is no gape left and the business can leverage the full potential of their software application. Adding a new features, or customizing an existing feature is not a problem at all. Businesses have full control over customization and they can also make the GUI aligned with their needs which also increase effectiveness and performance of the custom software.

Advantages of Customer Software: Flexible Upgrade and Scalability

The commercial off-the-shelf solutions are owned by the vendor or service provider, they only update them when they want. If your business grows and you needs increases you will either have to pay additional cost for scaling your software up or in some cases you might have to switch to an entirely different solution. This could be very expensive and problematic. However, the custom software development offers a great advantage, the entire software is built exclusively for your business hence you are the one who owns it, the entire software, and source code belongs to you. So, a business can have full control over it, they can customize it, scale it up, expand features, and upgrade the software whenever they need or want. You don’t have to bear hefty fees or you don’t have to switch to entirely different solutions in order to meet the increasing demands. The COTS are designed for a large user-base and they are designed as per industry standards, hence unless there is a large demand from most of their customers, they usually don’t make huge changes in their software. That is why sometimes when businesses are growing their needs are expanding and they need certain features they will have to migrate to entirely new software. Which is very time and effort consuming and also have huge cost.

Advantages of Customer Software: Easy Integration

One of the biggest challenge in implementing any new software application is the integration. The modern businesses rely on a highly integrated IT infrastructure and digital eco-system where information and data can flow seamlessly and made available for all users when then need it. The integration allow different software applications to communicate with each other in real-time and ensure all the users have the information they need and whenever they need. This is why the integration is usually one of the most crucial aspect of software development. When a business goes for a commercial off-the-shelf software (COTS) solution the integration options are always limited. This is why businesses sometime have to migrate and synch data manually which slow down several internal processes and it can interrupt various work-flows. However, with the custom software development the entire source code is in your control, you can mold it in any way you want and you can customize it to align with your integration needs. The capability of easy integration makes custom software far more superior than the COTS. Furthermore businesses can also customize their software whenever they are adding a new tool or software to their digital eco system which increase the compatibility and lifecycle of your custom software application.

Advantages of Customer Software: Data Privacy and Security

In today’s modern world the data privacy and security is one of the most important aspect of any software application. Any data leak could completely destroy a business, and we have witnessed huge enterprises falling and bankrupting after serious data breaches. From the customer standpoint if a business is unable to secure their data and is vulnerable to security breaches, they will immediately lose trust. Which could be devastating for your business growth and even it could jeopardize your business’s survival as well. When we think about the commercial off-the-shelf software solutions, we know that these solutions are offered by large and multinational service providers, who have top-notch security experts and tools at their disposal. However, the history has proven this wrong, we have witnessed mega security breaches and attacks on large enterprises in past. This is not due to negligence or any wrong doing at their end, usually the biggest reason of such breaches is that these large software are available for masses all over the world, which somewhat exposes their structure and make them more vulnerable. However, the level of exclusivity offered by custom software makes them unique, which means no one outside your team will have access to the important sections of your software. Above all your data will be stored with you and will not be hosted on a remote server which might be located on the other side of the world. This is what makes custom software more secure and offer higher levels of data privacy and protection.

Conclusion

Software are an essential part of modern day business operations. No matter which industry you belongs to or what is your business model, you must be using some kind of software applications to boost efficiency and productivity. Even the Microsoft Office we used on daily bases is a commercial off-the-shelf solution. The modern day businesses need to be proactive in order to meet the rapidly changing markets and ever-increasing customer needs. For that businesses needs a lot of different software applications and digital solutions. With the passage of time the businesses grow, hence they need highly scalable solutions to support their growth. Furthermore every business have different needs, different preferences and unique culture which requires unique solutions. When a business decides to implement a new software, they have two routes either they can chose a commercial off-the-shelf software solution or commonly known as COTS, or the business can acquire the services of a software development agency in Dubai, and go for the custom software development project. The custom software development offers many advantages such as the software is fully aligned with the business needs, it is exclusively built for the business keeping the user-preferences in mind, and furthermore the custom software offers flexible integration, scalability and unlimited customization which makes them ideal for the modern businesses.

In this blog we have discussed a few advantages of the custom software development and why the off-the-shelf solutions fall short on certain aspects. If you want to learn more about the subject or if you want our help to build a custom software application for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.