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6 Benefits of using Queuing System in Hospitals

Hospitals, Clinics and Healthcare facilities have to manage the customer flow or to be precise patient flow with great care and caution. No matter if you are using a queuing system or not managing a patient flow is a great deal. As there are different departments, sectors and segments of patients depending upon their medical condition, emergency state or needs. Unnecessary delay can seriously annoy the patients and could potentially cause issues with their health too. In hospitals, clinics and healthcare industry maintaining a great user experience is very important. As the patients are already stressed out or worried and sometimes they came with their family or friends, who could also be anxious to get the treatment or examination done as quickly as possible. Everyone comes in hurry and wants to get everything done immediately, so streamlining the patient flow and management of the queue is very critical in inpatient experience and patient satisfaction.

6-Benefits-of-using-Queuing-System-in-Hospitals

That is not all, the hospitals should also have to reduce the service delivery time, as some services could take multiple steps, for example, first an appointment with the dentist, then the X-Ray photography, then again examination by the doctor and then prescription or the treatment. The patients expect this all to be done in a single day or even in a few hours. Not only for the dentist, but for all other departments, the patients behave almost the same, so the hospitals should have to come up with a strategy to reduce the wait time, manage the doctors, staff, labs and other resources with efficiency and complete the service in a way that the patient left the facility with a happy face.

This is where a professionally designed queue management system (QMS) or queuing system could help the hospitals, clinics and other sectors of the healthcare industry. Our queuing system can control the patient flow, automatically route them, reduce the wait time, reduce the workload on the staff and improve the service delivery efficiency and reduction in the workload of the hospital management as well. This all results in a great customer experience or in our case patient experience.

See More : 3 dimensions of Queue Management System for Hospitals

Here are the 6 benefits of using a queuing system in hospitals:

1. Efficient Patient Flow Management

Efficient-Patient-Flow-Management

Our queuing system specifically designed for hospitals, clinics, laboratories, testing facilities, health care facilities and pharmacies allow the staff and the management to effectively manage patient flow. This will significantly reduce the patient wait time and improve service delivery. Different patients come with different needs and require different treatments, hence should be queued for different counters or departments, our queuing system will automatically manage them as per their needs. The queue management system (QMS) for hospitals will allow the management to easily implement their patients handling policies and rules, and will automatically follow those rules to manage the patient flow.

See More: Queue Management System Integrated with Appointment Management System

2. Automatic Patient Routing Protocols

Automatic-Patient-Routing-Protocols

Our queuing system for hospitals is tailor-made to serve the special needs of hospitals and other healthcare facilities. The system allows the management to configure and create protocols for different routes and then will automatically route those patients accordingly. This significantly reduces the wait time and service delivery time. Each patient can be automatically routed towards their respective counters, departments, facilities and doctors. Otherwise the patients will have to wait in a single queue which usually works on first come first serve bases, and the patients will have to wait in a long queue before getting routed to their required section or department. This improves the patients experience a lot and help the management to provide a relaxing and comforting environment for the patients and their attendants.

See More: How Queue Management System Helps to Provide Better Customer Service

3. Remote Sign-up, Smartphone Application and Patient Feedback

Remote-Sign-up,-Smartphone-Application-and-Patient-Feedback

Remote sign-up enables you to provide your patients with a facility to sign-up for the queue even before physically appearing at the hospital. This functionality could be achieved by multiple methods, it depends upon your policies and strategies. The patients can remotely sign-up for the queue either by smartphone applications, by email, by a phone call or by SMS. The most popular methods are by a smartphone application and phone call. This significantly reduces the patient wait time and also the service delivery time. Which further enhances the patient experience and allow more flexibility in the patient journey management. The smartphone application for our queuing system is also capable of providing real-time updates and other features that can help both the patient and the staff as well.

See More: 5 Paramount Needs of Queue Management System for Schools and Colleges

4. Integration with Online Appointment Booking Module and other Corporate Systems

Integration-with-Online-Appointment-Booking-Module-and-other-Corporate-Systems

This is another great feature of our queuing system for hospitals. This enables our queue management system (QMS) to integrate with an online appointment booking module, which could virtually eliminate any wait time at the premises of the hospital. The patients can arrive at the exact time and get their examination or treatment done immediately. A web-based portal can be provided for the patients to log in or sign-up for their next appointment or treatment at the time of their convenience and availability of the doctors or the labs or any other relevant resource. This prevents the crowd in the waiting areas and also provide an excellent experience to the patients. The patients don’t have to wait anymore, and the staff also don’t have to worry about managing too many patients in the waiting areas. Apart from the web-based portal, the same can be achieved by the smartphone application as well. Usually, hospitals are providing both platforms to their patients so the patients can choose the most convenient method.

Integration with other corporate tools such as ERPs, Intranet, HR Systems and other corporate tools can also be done in our queuing system for the hospitals. The integration is usually done via secure web services or APIs, and it allows our QMS to communicate and synchronize with other systems in real-time. For example, if a doctor went on leave for a day, so all his appointments would automatically get rescheduled, the patients will automatically get notified and the staff don’t have to worry about calling dozens of patients and informing them or rescheduling their appointments. There are so many other benefits and features that can easily be achieved by the integration with other tools and our queuing system for hospitals.

See More: The Leading Queue Management System Provider in UAE

5. Improved Patient Experience Ensures Good Business

Improved-Patient-Experience-Ensures-Good-Business

Reduction in wait time, automatic patient journey management, fast service delivery and great patient experience ensures a satisfied patient. A happy customer or patient means a good reputation. Especially in the healthcare industry where most of the time people consult with their family, friends and colleagues before selecting a medical facility for the treatment, the word of mouth could do wonders for your growth. The queuing system for hospitals, clinics, test facilities, vaccination centres, labs and pharmacies comes with a lot of many benefits, one of them is the automation, which significantly reduces the workload of the staff and also ensures satisfied and happy staff, which further brings positive effects on the service delivery and patient experience. The improved patient experience is a guarantee of a steady and long term business growth. The cost cut and efficient management results in great profitability.

See More: Can a Queue Management System Improve Customer Experience?

6. Great Business Insight, KPIs and Patient Feedback

Great-Business-Insight,-KPIs-and -Patient-Feedback

The digitalization is doing wonders, rather than managing the queue manually or semi-digital there are so many human interventions, which also results in delays, errors, issues and overall a poor patient experience and patient journey through your hospital. The queuing system ensures a great business insight with its powerful statistical and analytical software engine and KPIs (key performance indicators) monitoring. The data can be viewed and monitored in real-time as well as stored in the reporting module and tools. This data will help hospital management to better understand the performance of their service delivery strategy and mechanisms. This also enables the management to closely monitor staff performance. All those information can be channelled to multiple departments and can be viewed in multiple formats which can help the management in the decision making process and forming the future strategies.

The patient feedback can be collected through various means, mostly we recommend to implement multiple methods to collect as much feedback as possible. The first and most popular method is to place tablets, kiosks, or interactive screens inside the hospitals on various strategic points to encourage the patients to give their feedback or to opine on the service quality they are receiving. The second and very efficient method is to collect the patient feedback through online channels, such as surveys and happiness scales, shared in form of URLs, QR Codes, SMS, Emails, etc. The third and comparatively new method of taking patient feedback is the smartphone applications, and as the trends are changing in the market, the general public prefers to do most of the stuff through smartphones. It is convenient, easy, simple and less complex than other methods. The patient feedbacks and suggestions could help the management get a first-hand understanding of their patient’s problems and expectations. This could help the hospitals a lot in improving their services, service delivery methods and overall patient journey.

See More: Features of an efficient Queue Management System

Conclusion

The queuing system designed for hospitals, clinics, laboratories, test facilities, vaccination centres and other businesses in the healthcare industry can do wonders. It can significantly improve the patient experience and staff efficiency. This ensures, cost cut, good reputation, steady growth and great profitability. The queue management system allows the hospitals to reduce the patient wait time, the large screens in the waiting areas can be used effectively to ease the waiting time stress. The automated patient routing will significantly reduce the wait time and improve service delivery time. It will also help to reduce the workload on the staff. The Benefits of QMS for Hospital Administration are amazing.

Online sign-ups, appointments, integration with other corporate tools and systems, and other features help to improve the patient experience and satisfaction. Well, organized customer flow management and automation will reduce the workload of the staff and ensures staff satisfaction as well. Which eventually further enhances the patient journey and experience. The KPIs, reporting, statistical and analytical data helps management in decision making and for future strategies. The QMS will help both patients and hospitals. If you are operating in the healthcare sector and want to achieve your future goals, feel free to reach us out at our Contact Us page and we will soon get back to you. Or leave us a comment in the below comment box and we will revert back to you.

Check this out: How Queue Management System can benefit in shipping industry?

How Queue Management System can benefit in shipping industry?

How-Queue-Management-System-can-benefit-in-shipping-industry

The Intro

A queue management system or queuing system or customer flow management system is a combination of software and hardware tools, which enables any organization to easily manage any number of customers or visitors. The queue management system (QMS) also reduce the wait time and make service delivery quicker. Well organized and managed customers flow also improve their experience and journey through the organization and results in happy customers. Apart from that a queue management system (QMS) also reduce the workload of the servers and the staff. The powerful QMS software enables the management to track KPIs (key performance indicators) and monitor the full branch including the customer flow, service delivery time and the staff performance on a very micro level. This provides great business intelligence for the management and helps them understand the ins and outs of their branch. The statistical data and reports can be further utilized to improve future strategies to focus on the areas where the performance is not so good.

The Technology

Technology

A queue management system (QMS) consists of two major components, the software and the hardware. Both components can have further so many small modules and accessories as per the application, type or the requirements of the customer. The technology behind the queue management systems has advanced rapidly in past few years. More software and hardware tools are available, which paved the way for innovation. The modern queue management systems consist of the following basic parts:

  1. QMS Server
    1. Server-side software application
    2. Administrative dashboard and control panel
  1. Queue Sign-up
    1. Ticket Dispensers
      • Standard Interactive Kiosk
      • Tablet Kiosks
    2. Online Sign-ups/Remote Sign-ups
    3. Smartphone Applications
    4. Other mediums i.e. call, SMS, email, online booking portals
  1. Digital Signs
    1. Large Displays
    2. Digital Signs for Directions
    3. Traditional Sign Boards (wall mount, floor standings & ceiling mount)
    1. Counter Displays
      1. LED Dot Matrix Display
      2. Small Size Digital Screens

Another most popular accessory is customer feedback tablet or stands. These are the basic components that made a standard queue management system. Furthermore, a lot of many accessories and add-ons can be added to increase the queue management system’s efficiency and effectiveness.

See More: Future of Queue Management System in Dubai

The Benefits of a Queue Management System

The-Benefits-of-a-Queue-Management-System

The main purpose of a queue management system is to reduce the customer wait time, improve the service delivery process, and improve the overall customer experience. However, these all can only be achieved if a lot many things are done properly. For example, in order to reduce the customer wait time, the queue management system organizes the queue, distribute the workload on different counters to speed up the process, then there are other indirect methods that are being used, such as digital screens showing the estimated time to turn, current queuing status, engaging content to further ease the customer’s waiting time. The automation of a lot of many processes will also ease the workload of the servers and the staff. Which in itself will be very good for the overall customer experience and staff’s efficiency.

See More: Tailor-Made Queue Management System Dubai

How a Queue Management System can benefits in the Shipping Industry?

How-a-Queue-Management-System-can-benefits-in-the-Shipping-Industry

First of all, let us identify the areas where a queue management system can really make the difference. As we all know the shipping industry is a bit complex, having multiple departments, entities, companies and intermediaries involved the whole process became complex and tedious. In such scenarios maintaining a great customer experience and providing good services could be harder than what it looks like from the outer world. There are different forms of cargo, the most common are:

  1. LC (Less than a Container) or LCL (Less than a Container Load)
  2. FC (Full Container) or FCL (A Full Container Load)
  3. EMS (Express Main Service) for small items
  4. Air Cargo (Quick but expensive)

Both have different clearance methods and paperwork. In addition to that different items also require different kinds of documentation, certificates, approvals and a lot many other processes. In order to handle all these processes, there are various departments involved and the whole service is being delivered in various sub-services through multiple counters and areas. If an intelligent and efficient queue management system is installed to handle the customer flow through all those points and counters then it could significantly reduce the service delivery time, this will not only reduce the workload of the staff but it will significantly reduce the efforts of the customers as well. The large processes which may usually take days could be done in a single day. A customer can be provided with a single token number, which could be forwarded to the next counter automatically as the process proceeds. This way the management and the staff don’t have to worry about regular checks and stuff, as the customer is being already checked on the previous counter, this will make the process fast quick and very less manual repetitive work.

Another great feature of the queue management system is that they allow prioritizing urgent tasks or important or time-critical cargos. Let say for an example there are medicines which need to be kept on certain temperature, hence require an electric cooling solution within 12 to 16 hours after their landing, so such shipments should be prioritized hence the customer coming for the clearance should also have to prioritize. Special permits, special permissions and/or everything can be done on the priority bases and their token number can be automatically raised regardless of their actual number or such. That kind of policies for various goods and cargos can be implemented through the queue management system which could help the ports, depots, management staff and the customers a lot. The customer’s satisfaction raised, hence the trust level also raised. If a customer is leaving happily from your office, they will definitely choose your port/company next time.

The queue management system is not only meant for the huge enterprises, like ports and depots but even if you are a small or medium-sized company dealing in cargo, freight forwarder, logistic service or an agency, you can also utilize the queue management systems to effectively implement your policies to improve your operational capabilities.

Another remarkable feature of a queue management system is the statistical and usage data. The businesses and organizations can utilize this data to monitor KPIs (key performance indicators) and to collect a great business insight. The data will provide a very brief and detailed insight into the whole process and the complete operations. The management can later use such data to improve their strategies and business practices to further reduce the cost and to improve the customer journey. Another advantage of a queue management system is that it allows a centralized information centre and integration with other databases and systems for verification, authentication, and information sharing. This makes it integrated within the organization. The system integration also means that all the data can be synchronized in real-time and whatever information are needed on the next station can be automatically pushed to that system. Which also cuts the time and efforts of the staff.

See More: Queue Management System for Government Departments in Dubai

Conclusion

A queue management system is a great companion of service-based industry. In the shipping and cargo business, all the organizations involved are usually using segmented customer flow management or queuing solutions. Which can only improve the localized customer experience but doesn’t make a huge impact. But if an efficient queue management system is used, it can partially automate the processes, push information to the next station/counter in real-time, facilitating the high-priority or time-sensitive cargos and also allow different protocols for premium and VIP customers. This could completely transform the customer experience and the operational efficiency of the shipping yard, ports, cargo handling companies, depots, warehouses, on-site storage facilities and everything in-between. In the longer perspective if a customer left happily they will surely return. Which will ensure steady growth and also improve your business reputation. The queue management system is equally effective for the small agencies, businesses, forwarders, logistic handlers and other relevant businesses.

The automation and useful features not only enhance the customer experience but also reduce the operation cost. Which could also help businesses in cost and resource management. The flexibility to integrate the queue management system with other systems will allow real-time information synchronization, which has its own applications and will help the management staff by reducing their workload and at the same time, it will significantly reduce the service delivery time and improves the customer experience. If you are interested in our queue management system specifically designed for the shipping industry please feel free to contact us through the below comment box or reach us out through our Contact Us page.

Check this out: Queue Management System for Vaccination Centers in UAE

Website Development Trends of 2021

Websites are rapidly evolving and getting complex, the trends are ever-changing and new things are being introduced to the market every year. We and other website development experts can predict the upcoming trends due to our experience and knowledge of the technology. In this blog, we will not only discuss the website development trends for 2021 but we will also try to list down the best practices to upgrade or revamp your websites. Websites earlier were just a product, businesses went to a website development agency in Dubai, UAE and ask them to design and develop a website for them. Once done, both the website development company and the customers close the project, only if occasional maintenance or some change occurs the customer would ask the website development agency to do that. Nothing so special.

Website-Development-Trends-of-2021

But nowadays, this has changed, the rise of smartphones, social media and online domain has completely changed the marketing landscape. In the modern world, a website has become a powerful marketing tool rather than an online version of your company brochure. This makes them crucial in the business’s success in the online domain. It is always beneficial if you follow the current website trends and keep updating your websites.

Here are the website development trends of 2021 and the best practices to follow those trends:

Dynamic Website Development

Dynamic-Website-Development

Dynamic website development is a website with a content management system. The content management system of CMS is a powerful software tool, which runs on the backend of the websites and allows the customers or website manager to quickly update the websites, such as the content, text, images, blogs, news, etc. Earlier there were static websites and still, some businesses are using static websites. The biggest drawback of a static website is that only a skilled website developer or programmer can update the web pages, their content, text, photos, images, etc. And the biggest advantage of dynamic website development is that it provides you a simple tool to update the website content, which only requires basic computer knowledge or short training to make the website manager or businesses to update their website without any additional cost or dependency.

Responsive Website Development

Responsive-Website-Development

Responsive website development is comparatively a new term, it means that the website is developed in a way that it has an ability to adjust and rearrange its content such as pictures, buttons, text, and design structure as per the size of the screen it is being opened at. Until the year 2020 was over, the mobile phone searches have already surpassed the laptop or desktop searches. This new trend shows that the general public prefers to search in their smartphones or mobile devices rather than the laptop or desktop PC. So your website should be developed with the tools and codes to automatically detect the mobile devices and screen sizes and then rearrange its content and everything according to that screen size. This is what we call responsive website development. These days this is almost an industry standard for website development and all new websites are by default built on this principle.

Cross-Platform Compatibility

Cross-Platform-Compatibility

As technology has been advancing more and more platforms are emerging. For example, in case of computers we have Windows Computer, Linux Computers, and MAC by Apple, in case of browsers we have Internet Edge, Google Chrome, Safari, Mozilla Firefox and a lot of others. Each and every operating system, the browser and in some cases the browser version too cause the website code to render differently under different circumstances. For example, if we are using Chrome browser on a Windows Laptop, the latest available version would be let say, for example, Version 21, if we compare it to the MAC Book Laptop, for the same Chrome Browser the latest version might be Version 15. Although to a general user this means nothing and most of the time we don’t even know what version we are running at, for the programming, coding and website development, this could completely change the user experience or in some cases, it could distort the look and feel. The website development team should have to overcome this problem by introducing cross-platform compatibility codes and tools in the website which will ensure a unified user experience on all platforms. Whether you are opening the website from Windows in Chrome or from MAC in Safari, each and every design structure should remain the same, every button and interaction should remain the same, every input field or click should respond the same, this is what we call cross-platform compatibility and it is very important and it will be more crucial in 2021 as the market is expecting to have more new platforms.

Rise of Cloud Computing and Progressive Web Apps (PWA) Development

Rise-of-Cloud-Computing-and-Progressive-Web-Apps-(PWA)-Development

The cloud computing and progressive web app or PWA development is gaining popularity and will definitely dominate the year 2021 in website development domain, and also coming years. As cloud computing is becoming more powerful and cheaper, it is more accessible for medium and smaller enterprises and businesses. The automated web services or AWS is also gaining popularity the website developers and website administrators/managers don’t have to worry about the server management, its architecture and the availability issues. The CSP or cloud service provider will manage the servers and relevant products and the website developer will only have to take care of their website or web app which will make the website development easier and less costly. This will open up new horizons for the PWA or progressive web apps. These applications can do minor tasks, such as user interface manipulation and major tasks such as a full-fledge software application with all features and functionalities. Businesses and organizations can utilize these platform to offer digital services or an extremely convenient user journey, these tools can take the user experience to the next level. Happy customers always mean more business.

Online Web Portals

Online-Web-Portals

Online web portals are although not a new thing in the website development industry, but in the year 2021, a huge number of businesses and organizations will adopt such tools. Online web portals are mainly used for various services and communication purposes. The purpose of these web portals is to provide all the information online, allow the customer to sign-up online, automate the process, reduce the service delivery time and reduce the customer visits to offices, service centres and other facilities. This will make your customers happy by providing your services with convenience and ease. Here is some web portal that is expected to gain popularity in the year 2021:

  1. Customer Portal
    • B2B – Business to Business
    • B2C – Business to Consumer
  2. Employee Portal
  3. Intranet Portal
  4. eCommerce Portal
  5. Real-estate Portal
  6. Job Portal
  7. Student Portal
  8. Patient Portal

These are different examples of online portals that are being used and are expected to gain more popularity in the year 2021. The one main reason is the year 2020, as we all know the last year had shifted the focus of the public and businesses from physical to online domain. Of course, the physical business and its presence are as important as it was ever before, but the online presence and online services have risen in the popularity. Especially the communication, registration, business proposals, online services, online appointments, online queue management systems, and a lot many online services are being delivered through online mediums such as websites via online web portals.

Multimedia Content and Interactive User Interfaces

Multimedia-Content-and-Interactive-User-Interfaces

The multimedia content and interactive user interfaces are gaining popularity due to the recent advancements in the website development tools and programming tools. In the year 2021, the websites will be more interactive, animated, and loaded with multimedia content. As broadband or high-speed internet is available to everyone in UAE, having multimedia content is not an issue at all. The website development based on cookies and cache is also reducing the load-time the new hosting technologies are also paving the way for heavy multimedia content. The computers and smartphones are also becoming more powerful and the platforms are also evolving, which is also supporting the website developers to include multimedia content and interactive parts in their web designs.

Search Engine Optimization (SEO) – Schema, Structured Data

Search-Engine-Optimization (SEO) – Schema, Structured Data

Although the search engine optimization (SEO), schema and structured data are a bit technical it is important for the business, organizations and website development companies to have the basic know-how of these things. The search engine optimization or SEO is to develop your website in a manner that the automated tools who index web pages should be able to absorb as much of the information as possible from your web pages. This will raise your ranks in the search engine results which means if people are searching for something relevant to your business, products or services, your website will appear in the search results and you can get a huge number of traffic flow to your website and it will be absolutely free.

The schema and structured data are also for machines and not for human users, they also help search engines, social media platforms and other data miners to index your website which could eventually result in more free traffic to your website. Not only that the integration of Artificial Intelligence-based tools, such as translation, voice to text or text to voice, autoresponders, online chatbots, and much more can be introduced for your customers in the website if the website development is done by a professional website development agency.

Integration and Security

Integration-and-Security

The website development has evolved a lot in the last decade, the websites have become a necessity, rather than having a dead static web page with text and some photos which have never been updated in ages, the websites have become more dynamic, ever refreshing, continuously updated channel of communication with a huge audience and your customers. This sometimes requires integration with other systems, data centres, information banks, payment gateways, and much more. All these integrations are being achieved through opening up a secure communication channel between the website and the system who is hosting the information. Such integration can be achieved through secure web services or APIs, which enables two systems to communicate with each other and allow them to fetch or send data between each other.

This requires security, and in the year 2021 the internet security, privacy and data protection will become a huge problem for the businesses and organizations all around the world. Website development has to be capable of preventing all known security threats. This requires a highly professional and skilful website development team who particularly have experience in such website and web applications. At RSI Concepts, we are specialized in such trades and have vast experience in serving large corporations, local businesses, banks, government departments, healthcare, hospitality and other sectors of the industry.

Conclusion

The year 2021 will definitely going to change a lot many traditional website development practices and will take the customer experience to the next level. The integration, web applications, interactive UX/UI, internet security and online portals will definitely provide businesses with an edge over their competition. As the general public is leaning towards the online domains, it is very crucial for businesses to be prepared and ready to serve their customers in the online domain. Your online presence will establish an online brand identity for your business or organization which will impact your business and growth. It is very important to meet the expectations of your customers and prospects. Your website would be your brand’s first impression on millions of visitors, which could make or break your business. It is extremely important to pay more attention to your website development in 2021 and try to keep up with the ongoing industry trends. RSI Concepts, a leading website development agency in Dubai, UAE  can help you achieve your goals for the year 2021. Feel free to contact us through the comment box below or get in touch with our sales team from our Contact Us page.

Check this out:  Expected web designs trends for 2021

Mobile Application Development for SEWA by RSI Concepts

Mobile Application Development for SEWA by RSI ConceptsSharjah Electricity, Water and Gas Authority or more commonly known as SEWA is a huge service provider in the region. As the Emirates of Sharjah had witnessed a huge expansion and tremendous growth under the vision of His Highness Sheikh Dr Sultan Bin Mohammed Al-Qassimi, Member of Supreme Council and Ruler of Sharjah, the SEWA has also progressed to match the pace. The objective and vision of SEWA are to provide excellent services to their customers with the highest security and safety standards. The SEWA is responsible for energy productions, distribution and management. Apart from the energy sector, the SEWA is also providing water supply services and piped natural gas services for the Emirates of Sharjah. Apart from their operations, the SEWA is also reputed for their highly advanced technological solutions and up-to-date facilities. Managing the energy distribution, production and supply at maximum efficiency is one of the great achievement of SEWA.

Apart from that SEWA always succeeded in full filing the ever-growing needs of the Emirates due to its tremendous expansion and the vastness of the area. The Emirate of Sharjah, is continuously expanding and the government and the residents are investing heavily in both domestic and commercial sectors, but the SEWA never ever failed to fulfil the ever-growing demand. SEWA is always one step ahead in bringing the new innovations and latest technologies to improve their operational efficiency and to promote the vision of digitalization. In this front, the SEWA is also one step ahead from others by offering digital services and replacing the more traditional practices with the digital and modern approaches.

SEWA had decided to upgrade their inspection department. For that there was a need of a smartphone application which should be used by each and every inspector who is visiting a subscriber/customer either domestic or commercial, then the inspections were also done on different facilities, generators, grids, distribution centres and other SEWA installations. RSI Concepts – a mobile application development company, was given the responsibility to understand the objectives and requirements of the application and then propose a solution which suits best. Thankfully due to our experience, knowledge and skills we have successfully proposed a solution which was not only satisfying the needs but also providing some other tools which could further improve the outcome of the application. SEWA has awarded the project to us, and a rapid development process was initiated, during the development process, all the updates were shared with the project management team from SEWA and finally, the full application was developed and tested by both teams from RSI Concepts and from SEWA.

See More: 5 Pros of Having Hybrid Mobile App Development

The UAT was conducted under strict monitoring and scrutiny, thankfully the application was accepted and well appreciated. The advanced features and tools in the SEWA Inspection Mobile Application were very helpful for the inspectors and for the management too. The whole data was digitalized, gathering and uploading information to the central information centre was done just in few taps, and the project management team and the inspectors were very satisfied with the performance and usability of the mobile application.

Here are the remarks of our Project Manager, Mr Shehzad Asghar:

“The requirement gathering and initial scope formation was not an easy task, there were so many variables and moving parts, we have to learn them all, and then we will have to analyze the requirements and the objectives, to propose a solution. The solution proposed had successfully full fill their requirements. Working with the SEWA was a great experience, the team was very professional and cooperative. Overall it was a quite learned experience for me. I will look forward to more such projects with them.”

See More: Benefits of Queue Management using Mobile Apps

At RSI Concepts, we always try to provide the best solution to our customers. We feel very proud when we receive such a great response from our customers. Having SEWA in our clientele’s list was also very exciting for us. Our professional designers, developers and business analysts did a great job in delivering a very functional application which will benefit our customer and will help them achieve their goals.

Check this out: Zayed University Acquired RSI Queue Management System and Customer Feedback System

Queue Management System for Vaccination Centers in UAE

As very recently the UAE has rolled out a mass vaccination campaign. In a few days, due to the excellent management and remarkable government strategies the UAE have become number one in the maximum number of daily administered vaccines country. Not only that the world also recognized UAE as the most efficient country in the vaccine logistics and distribution as well. This also requires the vaccination centres and healthcare institutions to manage hundreds and thousands of visitors on daily bases. The UAE government have a zero-tolerance policy towards social distancing and it is mandatory by law to take safety measures and maintain a social distancing environment in all public places, whether it is outdoor or indoors. This is when the queue management and customer flow management becomes difficult for vaccination centres in the UAE. RSI Concepts always provide innovative solutions and products to support the community. We are introducing a specialized queue management system for the vaccination centres in UAE with very specialized features and functionalities.

Queue-Management-System-for-Vaccination-Centers-in-UAE

Manage a Large Number of Visitors and Maintain Social Distancing

Manage-a-Large-Number-of-Visitors-and-Maintain-Social-Distancing

Managing a large number of Queue is always difficult, and especially in the current situation when the management will not only have to manage the customer flow but maintaining the social distancing is also very important. Our Queue Management System is very capable of implementing your policies. The integration of digital signs, audio announcements, and multiple screens will help the branch to manage a large number of people effectively and maintaining the social distancing too. The queue management system is pre-programmed to follow certain modes and certain criteria’s, moreover, the configuration panel even makes it easier to implement your customer flow management policies to maintain social distancing as well as a super-convenient to manage a large number of customer flow at the vaccination centres.

Online Appointment Booking for Vaccination Centers

Online-Appointment-Booking-for-Vaccination-Centers

Online appointment booking is a very advance feature and it helps both the visitors and the management to effectively manage the customer flow and enhance the user experience at the vaccination centres. People who have prior appointments or want to book a spot for a certain day or time, can easily login through the online portal to register and request for the appointment, the staff will be able to manage and control the online bookings as well, for example, if a user wants to book a certain date or time which is already full then the staff will have the option to suggest any other suitable time and day or multiple dates and time options and then the visitor can choose any one of them or even then the visitor will be able to request for any other time and the same process can be repeated. This makes it very easy for the visitor and they don’t have to wait in large queues at the vaccination centre.

VIP or Premium Visitors

VIP-or-Premium-Visitors

Our queue management system will also allow the vaccination centres to handle the VIP or premium customers separately, it depends upon the policy of the vaccination centre. For example the VIP or Premium visitors/customers who have paid more to choose the fast track transition. The vaccination centre can handle such visitors/customers separately or at separate counters with VIP service, and they don’t have to wait in the regular queues. This will not only enhance the user experience of the VIP or premium visitors/customers but it will also reduce their wait time and allow an opportunity for the vaccination centres to get compensated for their VIP services.

Smartphone Applications and Remote Sign-ups

Smartphone-Applications-and-Remote-Sign-ups

The smartphone applications are changing the world, from healthcare, retail, e-commerce to government services, these days all sort of businesses, organizations, industries, service providers, and government departments are offering a ton of services through mobile apps. The healthcare sector is no exception. The online booking systems are already in place in a lot of many hospitals, clinics and testing facilities in Dubai, Sharjah, Abu Dhabi and the other Emirates of UAE. The vaccination centres should also utilize the smartphone applications to increase their operational efficiency and to improve patient/visitors experience through the branch.

The smartphone applications are very powerful and capable tools, the vaccination centres can use them for remote sign-ups for the queues and for publishing and providing information in real-time. The visitors and patients would be able to check and monitor the queue status using their smartphone applications. This will not only reduce their wait time but it will also reduce their service delivery time and risk involves visiting a crowded place. The vaccination centres can also provide valuable information and can alert the patients using push-notifications. As the vaccinations are done in two sessions, so the vaccination centre can also use the smartphone apps to schedule and alert the patients for their second visit. In short, the queue management system smartphone applications are a very useful tool for both the vaccination centre and the patients/visitors.

Collect Visitors’ or Patients’ Feedback using Queue Management System

Collect-Visitors’-or-Patients’-Feedback-using-Queue-Management-System

The vaccination centres can collect visitors’ or patients’ feedback too. This could provide extremely valuable data which could help the vaccination centres to understand not only their patient flow management and service delivery system’s efficiency but also the effectiveness of the vaccine too.

Collect Visitors’ Feedback inside the Vaccination Center

The queue management system can be connected with kiosks, tablets, and interactive screens that can be placed in various location to collect visitors’ feedback. The small interactive screens or tablets can be easily placed inside the centre where the doctors or medical staff is administering the vaccine. This will help the management to understand how effective their patient flow management is, and what problems the visitors and patients are facing inside the vaccination centre. The smartphone application can also be used for this purpose.

Collect Patient’s Feedback After they got the Vaccine

The vaccination centres all around the world don’t have a well-organized method of collecting the patients’ feedback after they got the vaccine. Our specialized queue management system is capable of providing a very simple and easy portal for the patients to express their feelings and experience of the vaccine they are receiving. It is nearly impossible for the vaccination centres to ask an individual patient to revisit the centre to provide their feedback or even to give their opinion on the phone. That requires a lot of resources. So, the vaccination centres can utilize the queue management system’s online web portal or the smartphone application or both to request the vaccine recipient to share their opinion and symptoms (if any) after receiving the vaccine. The vaccination centres can evaluate different vaccines on the bases of these inputs. The vaccination recipient’s feedback data can also be relayed to the relevant authorities for further examination and could be very useful for not only for the nation but for the entire world.

Queue System Usage Stats and Data Analysis Tools

Queue-System-Usage-Stats-and-Data-Analysis-Tools

The system usage stats and other KPIs (key performance indicators) can help the management to understand the operational efficiency of the entire vaccination centre and its staff. This could help the management to take vital decisions to improve their operational efficiency, reduce the operational cost, utilize the resources at their maximum, evaluate the staff efficiency and do the improvements which will increase the patient’s satisfaction level and it will enhance their journey throughout the service delivery process. Furthermore, the reports can be exported and downloaded in different electronic and printable formats.

Centralized Information and Command Center

Centralized-Information-and-Command-Center

Our specialized queue management system for vaccination centre comes with another great feature which is a centralized information centre and a unified command and control centre. The system can be implemented in several branches and locations, and a unified command and control centre or the head-office can have full authority and real-time access to each and every operational module in any branch. The head office will also be able to monitor all branches remotely from the head office and can also get access to the statistical and usage data of any branch from the head office. This makes the management and monitoring of the branches very easy and convenient.

Integration with other Systems and Tools

Integration-with-other-Systems-and-Tools

Our queue management system for the vaccination centres can be integrated with virtually any third-party or off-the-shelf software tool, or ERP, or data centre, or any other corporate tool using the very secure web-services and APIs. This feature enables the queue management system to communicate with other systems and data centres. For example, if the Emirates ID card authentication is required for each patient to collect their information in the system that can easily be done, using APIs and an Emirate ID card scanner in the queue management system. If the Vaccination Center wants to push the data or pull the data from any other internal ERP or any other corporate software tool, that can also be achieved using the secure web services and APIs. This increases the operational capabilities of our queue management system for the vaccination centres and it also makes it easy to manage for the management staff.

Conclusion

The vaccination centres in the UAE will have to vaccinate the entire nation, which requires intensive operations and extreme workload on the vaccination centres. The daily visitors could easily exceed thousands, which also makes it very difficult for the management to effectively manage the patient flow. This could cause a lot many troubles and a continuous hustle for the vaccination centre management. Our queue management system not only allows the management to automate a lot many processes to reduce the workload of their staff. This will increase the operational capabilities of the vaccination centre and it also makes the visitor happy by reducing their wait time and making their journey easier. The integration capabilities of our queue management system allow it to push and pull data from other data centres, which makes the authentication easier for the staff, and it automates the process which reduces the workload and also reduces the service delivery time for the patients and visitors. The patient feedback module not only allows the vaccination centres to evaluate their performance but it also allows the vaccination centre to evaluate the vaccine itself. The patient’s reviews and experiences after receiving the vaccine could help the vaccination centre, doctors, researchers and the concerned authorities to evaluate the performance of the vaccine. If you need a quick fast track installation of our queue management system in your vaccination centre or department, please do contact us using our Contact Us page.

Check this out: Queue Management System for Government Departments in Dubai

Queue Management System for Government Departments in Dubai

In Dubai, Sharjah, Abu Dhabi and the other Emirates of UAE there are hundreds of government departments who are serving millions of customers. As per the digitalization of the government of the United Arab Emirates, all of the Emirates have rapidly evolved their services and compatibility. The federal governments and state are considered to be the most resourceful and considered to be amongst the world’s top welfare governments in the world. The digitalization project and the welfare of the residents of the UAE lead to a rapid adaptation of the latest technological solutions. The UAE and Dubai are leading the world in a lot many technological advancements and initiatives from the government for the residents and national of the UAE and its all Emirates. There have been hundreds of government public offices operating in the country to serve the local and ex-pat community. RSI Concepts is one of the leading queue management system solution providers for the government sector in the UAE.

Queue-Management-System-for-Government-Departments-in-Dubai

Why the Queue Management System is so Important for the Government Departments?

Why queue management system is so important for the government departments? The main objective of having a digital queuing solution and customer flow management system is to provide a great customer journey and ensure the highest efficiency of the staff. If the queue management system is not capable of doing so, the management will start receiving complaints from annoyed and unhappy customers, which in the bigger picture could harm the overall reputation of the government and the country itself. As the UAE is a hub of business and a hot spot for millions of tourists, it is very important to facilitate them with satisfactory service. Especially for the government offices and government departments when they are receiving hundreds of daily visitors, it is very important to manage them efficiently and provide them with a satisfactory experience.

How a Queue Management System can help?

How-a-Queue-Management-System-can-help

A queue management system can improve the customer journey and customer experience. It can heavily impact the efficiency of the department. The wait time could be reduced to 30 to 60 per cent, the service delivery gets quicker and efficient, the staff, agents and server got a stress free environment hence the overall efficiency is improved. There are so many features and accessories which can further improve the efficiency of a queue management system, here we are listing a few features which can help the government offices and departments to improve their customer flow management to enhance customer journey throughout the service delivery process:

Effectively Manage the Customer Flow at the Branch

Customer-Flow

A digital queue management system allows the management to effectively manage the customer flow in the branch. It also provides a more organized and managed environment for the customers and visitors which increase their satisfaction and reduce their stress. Most of the customers can get annoyed if the queues are not managed properly, which results in unhappy customers. A well-organized managed customer flow also reduces the work stress on the staff, management and the agents or services which also improve their efficiency and customers experience.

Reduce the Wait Time

reduce-time

The queue management systems are capable of significantly reducing the wait time. An efficient digital queuing solution can effectively reduce the wait time from 30% to 65%, depends upon your scenario. This will not only increase the customer happiness but it also increases staff efficiency. The wait time is very important for customer experience. It is always great to show the estimated time remaining for the turn, this will reduce the stress of waiting for the customers as various researches and experts suggest that the unknown wait time is more stressful than a known wait time. This also improves the customer experience.

Collect Business Intelligence

business-intelligence

This is often neglected by a lot of many customers, but it is very critical that your queue management system not only facilitate your customers and visitors but also provide you detailed insight and statistical data about your branch and its overall performance. The digital queue management systems can collect a lot many statistical parameters, and above all, they provide greater control to effectively measure KPIs or key performance indicators, which could help the management in analyzing their current policies and from the detailed reporting module and data analytical engine the management can easily take decisions in improving the lagging factors. This will also impact the customer journey and happiness and it also allows them to monitor the performance of the staff.

Customer Journey Management and Automation

journey

Customer journey management is very important in achieving maximum working efficiency in your office. In the government offices mostly services require a customer to go to several counters to complete a single service deliver. Then there could be other variables too, such as VIP customers, customers with special needs, customers with disabilities, foreign customers, etc. There are so many things, which could impact the service delivery efficiency of a government department. A queue management system can help to implement different policies by its completely automated approach. The powerful software engine automates a lot many processes and reduces the human factor. This also improves the customer journey.

Sometimes some counters are dedicated to a certain group of customers or for certain services, whichever the scenario is the queue management system can automatically route the customers to their respected counter without any delay. The queue management system can also automatically route the customers throughout their journey to ensure a smoother and happier experience. The load management for different counters can also be done automatically. Which further simplified the customer journey and reduce the wait time.

Think out of the Box

Think-out-of-the-Box

The government departments should think out of the box and rather relying on more traditional approaches they should have to be more innovative and creative. The technology is rapidly advancing in the IT sector. The government departments should utilize these technological advancements to improve their services and service delivery mechanisms. The digitalization is the future and thankfully our leaders had sensed it along the back. This is the reason why the UAE is always ahead of other nations in adapting to new technologies and providing excellent services for their residence and visitors. The government departments should also have to think out of the box to integrate the latest technological tools to improve their customers’ experience. Here are a few latest advancements that can be added to a queue management system to increase its efficiency:

Smartphone Applications

smart-phone

I have no doubt in saying that the UAE would be the country with the maximum mobile phone users. More than 90% of the population have access to the fast internet. The smartphone has surpassed the desktop or laptop users in the past few years. More internet searches are made through mobile devices than from the traditional desktop or laptop PCs. The government of UAE is the pioneer in introducing thousands of services through smartphone applications. The government department can utilize smartphone applications to add more services such as:

  1. Remote Sign-in: Sing-up for the queue even before physically appearing at the branch/office
  2. Real-time Status: Provide real-time status and other queue details in the smartphone app
  3. Collect Feedback: Collect customer feedback through smartphone applications
  4. Provide Follow-up and Reports: Provide details about customer’s request and other reports on their smartphones
  5. Notifications: Use push-notifications and SMS notifications to alert the customers about their turn

That is not all, the smartphones these days are very powerful and the smartphone apps are very capable, the government departments can use them for so many purposes like if there is a registration that needs to bed one the counter, the customers can do the data entry by themselves on their smartphones through the mobile applications and once they reach to the counter the data will be there for the agent. This could significantly reduce service delivery time. Moreover, the smartphone applications can be used to scan and upload documents, photos and much more.

Online Appointment & Booking

online-appointment

Another advance feature of modern queue management systems is allowing online sign-ups and making online appointments. The government departments can further facilitate their customers by allowing them online appointments, for example, if I couldn’t reach at the branch before the end of the business day, I should be able to book a spot for tomorrow, let say I choose 4 pm or any other available time which also suits my travel schedules, so the next day or any other day I will reach exactly at 4 pm at the government department and get the work done without any hustle. This is a great feature to have for certain departments.

Digital Signage and Displays

digital-sigange

The digital signage and displays are a great accessory of a standard queue management system. These digital signs or large displays can be utilized for the announcements, queue status, advertisements, and much more. In the waiting areas, the government departments can utilize these large screens and displays to provide additional information, advertisements and other content. Additional information can further make the customer journey easier. The adverts and engaging content reduce the stress of waiting in the waiting areas.

Audio Announcements

audio

The audio announcements are considered to be mandatory in the government departments as they are usually having a large number of customers and guests in the waiting area, so audio announcement could easily get the attention of the customer. Multi-lingual audio announcements are also very helpful as the government departments usually deal with all sort of customers and guests, some might not be familiar with the native language so audio announcements in other popular languages can help a lot. The audio announcements in the waiting area will also tell the customers that the queue is continuously running, and their turn will come soon, this also calms them psychologically.

Collect Customer Feedback

collect-customer-feedback

The customer feedback is very useful in understanding the efficiency of the department. Mostly a short survey or just a customer happiness meter could do wonders. The valuable data gathered through the small kiosks and the tablets placed on the counters could help the management understanding the customer’s emotions thus actions can be taken to further improve the customer happiness. The queue management systems come with a very powerful software tool, which can automatically log in all the required information related to the feedback, such as whenever a customer is entering feedback the queue management system could automatically link it to the customer and the agent by the token the customer had been served on and various other technical parameters. This also provides the management with a detailed report of the agent’s behaviour with the customers.

Read also: 5 Tricks to Quickly Serve Customers Using Queuing System

Conclusion

The queue management systems are very critical in maintaining a productive environment in the service-based industry. Especially in the government departments where the daily footfall could be in thousands the queue management system can provide a great platform to effectively manage the queue, monitor the efficiency of the staff, gathering vital business intelligence and insight which could later be used in decision making and taking steps in improving the service quality as well as the service delivery process. Integration of the queue management systems with other tools and system will further improve their efficiency and increase the convenience of the management. The remote management and monitoring enable the head-office to get 24/7 real-time updates of any branch or regional office from the online command and control centre. Digital queue management systems are very powerful tools to implement business strategies and policies effectively. The management could also use queue management systems to understand the effectiveness of their policies and strategies. RSI Concepts is a leading queue management system provider by serving hundreds of government and private entities in the UAE and all across the Gulf. If you need a consultation or an estimation of improving your queue management, please feel free to reach us out from our Contact Us page.

Check this out:  5 Challenges and Solutions of Queue Management System in Banks

5 Challenges and Solutions of Queue Management System in Banks

As technology advances it is impacting people’s lifestyle and the banking sector as well. Time is very crucial in modern societies such as Dubai, UAE. No matter how people are managing their bank accounts and investments, one thing everyone agrees on is that the time is very crucial for success. The banking sector is always very flexible in adopting new technologies and trends. The banking sector has huge potential, so the vendors and manufacturers always invest more in research and development for the banking sector. This also led to advance technological solutions and high-tech products and services.

Queue-Management-System-in-Banks

 

The banking sector is investing heavily in communicating with its customers and the market. This is because, especially in Dubai, Sharjah, Abu Dhabi or other emirates of UAE and in fact the entire GCC, there are so many banks sharing a common market. Which results in a very competitive environment, the customer happiness and customer satisfaction have become the top priority for the banking sector and the customers do care a lot about their time. Here the saying “time is money” fits very well. Everyone wants to get everything done very quickly and no one likes to spend time in long waiting lines at eh branches. All other sectors of the market are in a race to improve the customer experience and journey, which also raise the customer’s expectations.

Here are the 5 major challenges in utilizing a queue management system in the banks and their solutions:

1. Crowded Waiting Areas

Crowded-Waiting-Areas

Crowded waiting areas are haunting each and every sector of the industry, but it can easily be avoided by implementing an efficient digital queue management system. When a crowd is gathered, it results in unrest, which could annoy your customers. The customers and visitors waiting in a crowd most often think about how much more time do they have to wait, upon getting no answer or unsatisfactory answer, they could easily get annoyed. This could result in customers switching to a different bank. This also causes a negative impression among the people and people always rate their experience with a particular business when talking to friends and family. So, this could also impact your reputation in the market.

How to Avoid Crowded Waiting Areas?

The queue management systems (QMS) or queuing systems also known as customer flow management systems can solve this problem very well. By main-streaming your visitor’s and customer’s flow, you can easily avoid the crowed formation in your waiting areas and lobbies. A managed customer flow also prevents the unorganized crowd in the branch. This also helps to improve the efficiency of the branch staff.

2. Customer’s Experience

Customer’s-Experience

The customer’s experience is considered to be the backbone of the service-based industry, especially if you are operating in a very competitive market such as Dubai, UAE. Where the living standards, lifestyle and expectations of the customers are way too higher than in any other part of the world. You must have to be the best in order to compete in the market. There are so many banks in the country, the financial sector is doing great, the people living here want to invest, and sometimes some people have bank accounts in multiple banks, which makes the switching process from one bank to another even easier. So, the bank should have to be highly proactive in improving the customer experience.

How to Improve Customer Experience with a Queue Management System?

The queue management system allows the management to effectively handle customer and visitor flow in the branch. This not only reduces the wait time but it also helps improving customer happiness. The queue management system can further enhance the customer experience by providing regular updates and information in the waiting area. Usually, large screens or digital signage are connected with the queue management system which displays the ticketing information along with the multimedia content. The multimedia content on the screens could help the customers to ease the waiting time. Furthermore, the queuing system can have multi-language compatibility which also enhances customer experience.

3. Wait Time

Wait-Time

Wait time is a very important factor in a customer’s experience. If your customers and visitors will have to wait long on regular bases whenever they are visiting your branch, eventually a point will come when they will start thinking to switch to another bank. Another very common mistake that banks usually make is to not showing the estimated time remaining for the turn. Think from a customer or visitors perspective, if you have no finite limit on the wait time, you will immediately start feeling the stress, it is human nature, the scientific studies suggest that if a customer or visitor waiting in the queue knows the estimated time to their turn, it will reduce their stress level to 30% to 50%. Which is a very huge number. This could help the banks a lot in improving their customer’s experience.

How to Reduce Wait Time?

The queue management systems are a very advance piece of technology. We can integrate a lot many other tools, systems, and accessories to further improve their efficiency. Especially in Dubai, UAE, where most people are having busy schedules, so no one likes to wait in the long queues. First thing, the queue management system should be able to automatically estimate the expected time remaining in the turn and print it on the ticket itself or keep showing it in the digital signage screens. This will ease the stress of the customers/visitors. Second thing is to allow the customers a way to remotely sign-up for the queue. This can be achieved with smartphone applications, QR codes, SMS, calls, and many other tools. The best approach is smartphone applications for both Android and Apple iOS. The smartphone apps, not only allow the users to sign-up remotely but are also capable of providing real-time updates on the customer flow and on-going queues. Push notifications and SMS makes it a lot easier to reduce the in-branch wait time of the customers/visitors.

4. Customer Journey

Customer-Journey

Customer journey is the key to success in the banking sector, and also in so many other service-based industries. The customer journey starts from having a need to avail a service and finishes at the service delivery to the customer. It is very important that banks design their customer journey carefully, so at the end of the journey, the customer leaves the branch happily. There are a lot many things that need to be taking into account, for example, how the customer will sign-up for the service, which will be signing-up for the queue, then comes the customer flow management, then the servers and the agents, and how convenient or how hard service is to get delivered to the customer could make or break your business. These things collectively form a customer journey.

How to Improve Customer Journey?

The customer journey can be improved by simply reducing the duration. Everything else comes in between. You should allow multiple sign-up methods, including remote-sign-up for the queue. This will significantly reduce the wait time. In the branch, the customer flow should be managed effectively. The waiting area should also provide some recreational activity, the best approach is to provide multimedia content on the queue management system’s digital signage and large screens. Include audio announcements in multiple languages which all of your customers can easily understand. In Dubai, UAE, Arabic, English and Urdu/Hindi will suffice. Your queue management system should be able to automatically route the customers to the less busy counters.

The queue management system should also be able to implement your branch policies, such as in banks, usually, multiple counters are used for multiple services. For example, 5 counters are used for a very popular service, and 2 for a less popular service. Let say your 5 counters are very busy and the other 2 are empty, then the queue management should route the customers to the other 2 counters as well to accommodate more customers in the busy hours. But during that the queue management system should be able to prioritize the customers for these 2 counters to be served on priority bases on these two counters. By introducing business counters, VIP counters and Priority Customers Counters, the bank can further enhance the customer journey.

5. Business Intelligence

Business-Intelligence

How business intelligence could help the banks to further optimize their customer journey and provide a satisfactory experience at the branch? Well, apparently this might not relate to the queue management systems as the banks have other tools and methods to gather business intelligence. But you might not know how effective and powerful a queue management system could be in gathering statistical usage data and business intelligence. The business intelligence will help you understand the effectiveness of your current policies and it will also help you measure customer happiness.

How to Collect Business Intelligence from a Queue Management System?

Queue Management Systems comes with a software tool, which automatically collects all the system usage stats and other valuable information such as how many customers have visited at any given point of time, the peak hours, the busiest day of the week/month, and a variety of KPIs or key performance indicators help the management to understand the customer experiences and customer journey. The queue management systems are also capable of measuring the performance of the agents and servers. You can easily extract detailed and corporate reports. Which could be a great help in taking strategic decisions for the future.

The advance queue management systems also provide the facility to integrate them with other tools, such as your CRM or your ERP, this is also a great feature to connect to the central information centre of your bank. Furthermore, feedback collecting tools such as happiness meters and surveys can also be added to the queue management system. You can utilize the queue management system’s mobile apps to conduct detailed surveys. Small tablet stands, or kiosks can be used to integrate happiness meter inside the branch which is also a great feature to collect the customer feedback. These features will provide very valuable business insight. Banks can use such data to further improve their products/services and customer journey to achieve maximum customer happiness.

Conclusion

These days, each and every bank has some sort of modern queuing solution implemented on each branch. All traditional customer flow management methods are obsolete now. The competition in the market is growing day by day. The innovation and technological advancements in other service-based industries in Dubai, UAE are also setting up new trends. The expectations of a customer from a bank are raising day by day, the customers and visitors expect from a bank to utilize the top-notch technology to facilitate them. This is why banks are continuously improving their service delivery methods and policies to attain maximum customer happiness.

A queue management system can help to solve many problems in the banks. Which will ultimately lead to improving the customer journey and customer experience. Customer happiness is the backbone of a business in any service-based industry. The queue management system can help banks to facilitate their customers and also provide a great business insight which helps the management in taking vital strategy-making decisions. The queue management systems can easily automate a lot many processes which will also reduce the stress from the serving staff and agents, which results in improved service delivery and less wait time at the branch.

It is always good to consult with a professional queue management system provider in Dubai, UAE such as RSI Concepts. We have served a lot many banks and government sector in Dubai, Sharjah, Abu Dhabi and the other Emirates of UAE. We can provide you with great advice and an excellent queue management solution to meet your specific needs. Feel free to approach us through our Contact Us page.

Check this out: 5 Tricks to Quickly Serve Customers Using Queuing System

5 Tricks to Quickly Serve Customers Using Queuing System

In the modern world not only attracting more customers is difficult but sustaining the existing customers could also be a hectic job. A digital queue management solution and a queuing system could help you in both. We are living in a very advance society in Dubai, UAE. The technology is bringing innovation and convenience in all areas of life. The standards and lifestyle of common people are way too higher than any other part of the world. This lead to a trend of very higher expectations, which makes the customer satisfaction way too difficult. The customers are too sensitive and the competition is high, people don’t think twice to reach out to a new service provider. This makes it extremely important to serve your customers as per their expectations and make them happy.

5-Tricks-to-Quickly-Serve-Customers-Using-Queuing-System

The queue management solutions and queuing systems are helping out organizations and businesses to enhance customer experience and to increase customer satisfaction. An intelligent queuing solution when coupled with a sensible strategy could do wonder for the organizations and businesses. In this blog, we will discuss 5 tricks to quickly serve your customers using a queuing system.

1. Implement a Suitable Queuing System

Implement-a-Suitable-Queuing-System

Implementing a suitable queuing system could increase its efficiency by double. Businesses should only implement a specifically designed queue management system which could serve their specific needs.  There are so many queue management systems available in the market. In order to choose a suitable queue management system for your business you first need to determine the following:

  1. How many customers do you serve on daily bases?
  2. How many customers do you serve in busy hours?
  3. How many counters do you have?
  4. How much space do you have in the waiting area?
  5. Do you provide full service at a single counter? Or at multiple counters?
  6. What are your objectives and goals for implementing a digital queue management solution?

These answers are very important in determining what type of queue management system will work better for you. It is always better to implement a customized solution. You can always consult a professional queue management system provider in Dubai, UAE  such as RSI Concepts to assist you in implementing a suitable queuing system for your specific needs. An efficient digital queue management system can reduce the wait time and improve service delivery efficiency.

2. Offer Mobile Apps and Remote Sign-ups

Offer-Mobile-Apps-and-Remote-Sign-ups

Mobile apps and remote sign-ups are a great way of reducing the wait time. The mobile apps will allow the customers to remotely sign-up for the queue even before arriving at the branch or office. The smartphone applications are a very capable tool, businesses can use them to not only reduce the wait time but to also reduce the workload from the serving staff, which automatically results in quicker service delivery time. The smartphone apps and remote sign-ups allow the management to effectively handle the visitors and on-site customer flow. Which also results in the more managed queue and hence results in quicker service delivery.

3. Direct Customers and Visitors to the Right Person

Direct-Customers-and-Visitors-to-the-Right-Person

The queue management systems also allow the management and staff to distribute the workload as per the expertise and ease of the serving staff. This leads to reduce wait time and due to the limited scope of the services, the staff also remained focused and serve better. This could significantly reduce the delivery time and make the service delivery process quicker. Routing the customers to their relevant counters the management can easily manage them in the premises. Routing also helps to maintain a great user experience and increasing customer happiness by reducing the wait time and service delivery time.

In case if complete service delivery is done through multiple counters, then having this feature helps a lot. The queue management system can automatically route each customer or visitor to the appropriate server, which reduces the wait time, allow efficient customer flow management and it also helps to reduce the workload of the servers, which also results in good customer experience and reduced service delivery wait time.

4. Automate the Customer Routing via Queue Management System

Automate-the-Customer-Routing-via-Queue-Management-System

Automation always saves time and increase efficiency. By automating the customer flow and customer routing you can further improve the service delivery and reduce the time. But this is only applicable to certain scenarios. For example, your service delivery is done through multiple counters. In that case, the queue management system should be intelligently programmed to route the customers to the counters having less load. This will also reduce the wait time and it will improve service delivery efficiency. Another example of such scenarios is that, if a business is offering multiple services and there are different counters or a set of the counter is assigned to each service, in that case, the counter with less customers, should be utilized to distribute the customer flow from the busy counters to reduce the wait time and the service delivery time.

5. Gather Statistical and Usage Data and Measure KPIs

Gather-Statistical-and-Usage-Data-and-Measure-KPIs

Another very useful feature of a digital queuing system is that it provides very detailed business insight. The businesses can collect system usage data, which can help the management in making decisions to further improve the service delivery mechanisms. The detailed statistical and analytical reports allow the management to gather valuable business intelligence. Some of the advance queue management solutions also allow integrating some customer/visitor feedback collecting tools. Which also provide great first-hand user feedback. The businesses can easily get information such as:

  1. Daily footfall
  2. Peak Hours
  3. Peak Day
  4. Busy Counters
  5. Most Used Services
  6. Average Time consumed by each service delivery
  7. Agent’s performance
  8. Remote Sign-up, In-premises Sign-ups, Kiosk Usage
  9. Average Wait Time
  10. Direct Customer/Visitor Feedback

These are only a few stats that are available by default in most of the digital queue management systems and solutions. There are so many other things which can be added to improve monitoring and business intelligence in any queuing system. Collectively these all inputs help management in taking decisions to improve the service delivery time, reduce the wait time, and improve customer satisfaction.

Read also: Importance of digital queue management system in 2021

Conclusion

The queue management systems are becoming a necessity in all type of service-based industries. Whether it is a bank, a public office, retail sector, transportation, hospitals and clinics, hospitality sector, HR Departments, libraries, educational institutes, or any other industry which provides services through their counters, and the customer or visitor should have to visit a branch or office to avail the service. Each and every customer support sector requires efficient customer flow management, which is only possible if you have implemented some digital queue management solution.

Reducing wait time, improving service delivery, increasing customer happiness is the key to success these days. If you are operating in Dubai, UAE or any other GCC country, you should be aware of two things; one the competition and second the customer’s expectations. The higher living standards, tougher competition, higher government standards, each and everything ensures a high-quality product or service to the customers. The United Arab Emirates is also known for its higher acceptance level for innovation and technological advancements. Collectively these all factors not only push the organizations and businesses to continuously improve their products and services but these factors also raised the expectations of the customers.

If you want to grow you should be able to meet the customer’s expectations. You should be able to provide a unique customer experience in your branch or office and you should also have to ensure quickest service delivery which is only possible if you use an efficient queuing system to manage your customer flow. It is always good to consult with a professional queue management system and solution provider, such as RSI Concepts. Feel free to reach us out through the below comment box, or contact us through our Contact Us page.

Check this out: Benefits of Queue Management using Mobile Apps

Benefits of Queue Management using Mobile Apps

The queue management systems or queuing systems are already helping businesses and organizations by streamlining and controlling the customer flow to maintain a pleasant customer experience throughout the complete service delivery process. When an intelligent queue management system coupled with a smartphone application, it could results in more freedom for the visitors, and more control for the branch and staff on the customer flow management. The smartphone applications are also very helpful in gathering feedbacks and other stats, which could also help the management to understand the performance and efficiency of the existing system.

Benefits-of-Queue-Management-using-Mobile-Apps

Here are some benefits of Queue Management using Mobile Apps:

1. Join the Queue before Arriving at the Branch

Join-the-Queue-before-Arriving-at-the-Branch

Allow your customers to join the queue before even arriving at the branch. As we all know that sometimes the traffic in Dubai and also in Sharjah, could be very slow, traffic jams are normal during the busy hours. The customers who happened to stuck in traffic for let’s say 30 to 45 minutes is already anxious, and if they will have to wait in long queues, then this will also going to impact their mood. That is where a queue management system integrated with a mobile app can help. Businesses can allow their visitors and customer to sign-up for the queue from their smartphone application before even arriving at the branch or customer service centre.

2. Reduce Wait Time

Reduce-Wait-Time

Wait time will automatically reduce if a customer will sign-up for the queue before their arrival at the branch. Not only that it also allows the management to prevent crowding and rush in the waiting areas. Crowd or a large number of guests, visitors and customers in the waiting area also bring more trouble for the admin and service staff. Which could further annoy the customers. Preventing large crowds will not only ease the staff but it will also improve the customer experience and customer journey through the service delivery process.

3. Real-Time Updates and Push Notifications

Real-Time-Updates-and-Push-Notifications

The queuing system mobile app can automatically provide real-time updates. The smartphone applications are very flexible and at the same time very capable. It is up to your imagination and innovation that what functionality would you want to provide to your customers and visitors. Push-notifications, SMS and alerts are some of the great features. You can provide all necessary updates to the user from the various way along with a notification.

4. Branch Locator in the Mobile App

Branch-Locator-in-the-Mobile-App

The queue management system smartphone application or queuing mobile app is a great tool. The customers/visitors can search and locate any nearest branch easily. With integration with any digital map/location provider, the mobile app user can even lookup for the nearest branch or the branch where they could reach at the earliest as per the traffic situation in the route. This is a very advance and great feature. There are so many possibilities and so many features that can be introduced into the branch locator to facilitate the customers/visitors.

Another very advance feature in the branch locator module of our queue management mobile app is to provide details about the ongoing queues for the branch. The branch locator can also point the visitors/customers to another nearby branch with less active queues. This also helps the user to identify and reach a branch where they could be served at the earliest.

5. Customer Feedback from the Queuing System Mobile App

Customer-Feedback-from-the-Queuing-System-Mobile-App

Collecting Customer Feedback always help customer relationship and communication teams. This also provides you with a direct channel to communicate with your customers and visitors. Smartphone applications are the most commonly used mediums in Dubai, UAE. People feel more comfortable in expressing their thoughts through digital mediums rather a direct phone call or in person. So, the chances are very high that the customer will give you an honest opinion using smartphone applications. The mobile app also allows you to communicate with the customers, such as if you want to share new promotions, products, services, offers, etc you can utilize the application to push such news to a huge number of the customer without any additional cost.

6. Business Intelligence, Reports and Analytical Data

Business-Intelligence,-Reports-and-Analytical-Data

Business intelligence, reports and analytical data are very important for businesses. The reports and statistical data analysis can provide you a great business insight. You can accurately measure the efficiency of the system and you can easily highlight the areas which require improvements. The management can gather valuable business intelligence from not only usage and other stats but also from the customer feedback through a queue management system mobile app. This will help businesses a lot in taking productive decisions and forming their future strategies.

Read also: Queue Management System Integrated with Appointment Management System

Conclusion

Benefits of queue management using mobile apps are equal for both the visitors/customers and the businesses themselves. The smartphone mobile applications help customers by providing them with a lot of many facilities. The communication and marketing department can also utilize them as a communication tool and businesses can easily market new products/services or offer through mobile apps without any additional cost. It reduces the workload on the serving staff and helps to improve the customer experience. Businesses can also use queue management system mobile apps to aid the implementation of their new policies and much more. The business intelligence gathered through statistical and usage data and customer feedback is priceless.

Businesses can benefit a lot from their queue management systems by integrating mobile apps. If you want to upgrade your queue management system or if you want to develop smartphone applications for your queue management system or for any other department, it is always important to reach out to a proper professional mobile app development company in Dubai, UAE, such as RSI Concepts. Please feel free to contact us through our Contact Us page.

Check this out: Importance of digital queue management system in 2021

Expected web designs trends for 2021

Technology changes fast, and 2020 only reinforced this truth in more ways than one. 2020 impacted every aspect of our lives, and Web design Dubai was no different. One of the biggest paradigms shifts this year was the rapid push towards a virtual world, as everyone stayed indoors and most, if not all, business activities were carried out online.

Expected-web-designs-trends-for-2021

Online has become the new normal, and this renewed interest has led to some interesting cultural shifts that will impact our top web design trends and standards of 2021. Here we will take a look at 8 leading web design trends to dominate in 2021.

 1. Dark Mode on websites and web apps 

Dark-Mode-on-websites-and-web-apps 

The use of dark mode was slowly gaining popularity in the previous years, but this skyrocketed in 2020 and is expected to be the leading trend for the latest website design trends. Practically speaking, dark mode reduces eye strain, especially in low-light conditions. This is especially relevant since most of us have spent the better part of 2020 starting at our screens. Also, dark mode lends a sleek and modern look to websites that highlights other important design elements. The dark mode also conserves battery power, which is why several popular apps and websites have rolled out dark mode for their users.

 

2. Lightweight websites for super-fast loading times

Lightweight-websites-for-super-fast-loading-timesFast websites have already been a trend for many years now. But with half of the world working remotely and major business functions across industries being carried out on the web, the need for faster websites is higher than ever. Web design Dubai trends of 2021 will emphasize on lightweight UI elements that do not compromise on the speed of the website. As businesses expect higher traffic to their websites and apps, customers expect a smooth and fast experience.

 

3. Smart loading of content

Smart-loading-of-contentFor websites that have no choice but to include a lot of content in their web pages, smart loading is the way to go in 2021. If all the content of the website loads at the same time, it could significantly affect the speed and user experience. Smart loading ensures that only the content that the user is currently seeing on the screen is downloaded. Content will only be loaded as the user scrolls down the webpage.

 

4. Augmented reality experiences 

Augmented-reality-experiences 


As we spend more and more time at home, augmented reality has soared in popularity. Many businesses like car dealerships are already utilizing this technology by providing users with a fully immersive experience through their websites. So a major web design Dubai company will certainly incorporate augmented reality into hot web design trends to follow in 2021.

 

5. Voice-activated interface for websites and apps 

Voice-activated-interface-for-websites-and-apps 


The way technology is rapidly changing; it is no surprise that voice interface technology is one of the top web design Dubai trends and standards for 2021. Many people now use Google and other service providers to use voice commands to navigate the web. Voice navigation has become more convenient than touch typing, and even safer because it keeps our devices hands-free in today’s COVID era. We can expect this feature to become important in web design Dubai.

 

6. Good multimedia experiences

Good-multimedia-experiences


One of the hot web design trends to follow in 2021 is the combination of text, images and video to provide users with rich experiences. Website design Dubai should account for simplicity and accessibility to users. Rather than present them with boring text that no one wants to read, a website in 2021 will use different media formats smartly to provide a thoughtful and immersive experience to customers. Companies that provide products or services that emphasize visual or auditory cues will especially benefit from implementing this trend in their web development trends 2021.

 

7. Progressive lead capturing and nurturing 

Progressive-lead-capturing-and-nurturing 

We have seen many businesses transform all of their interactions with customers through a website or app in 2020. This trend is expected to continue well in 2021. This means that without direct interaction with leads, organizations across all industries are limited to interfacing with their customers over the internet. Lead generation has become the holy grail of marketing. Instead of spamming users with forms and asking too much information, progressive or dynamic lead generation mechanisms should be implemented by web design company Dubai as part of future web design trends.

 Read More: How to choose the best web design company in Dubai?

8. Colourful minimalism 

Colourful-minimalism 


Minimalism is not a new web design trend. However, colourful minimalism is expected to peak and turn into one of the hottest graphic design trends of 2021. This is especially true for eCommerce design trends 2021 as they need to draw the attention of users to their products using multimedia and clean text without overdoing the other design elements. 2021 will drive the message that minimalism does not have to be boring.

 Read More: 5 Changes in your Website that can generate more Business

These are our expectations of the 8 leading web design Dubai trends to dominate in 2021. This year’s expected trends seem to indicate that website design company Dubai will seek new heights of realism while developing websites. COVID-19 has created a situation never seen before where web designers have to blend digital and reality in order to create functional, easy-to-use websites that are inclusive and accessible.

Check this out: Website Development with leads management system

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