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The Anatomy of a Modern Bank Web Design in Dubai

When was the last time have you revamped the web design of your Bank’s website? Some may say a year ago or two years ago or even very recently! But do you know what are the important features and methods to transform your ordinary bank website into a powerful marketing tool? Well, we will enlist them all here and will discuss them one by one.

The success of a financial institution is solely based upon the trust it builds among the people and the convenience it offers. So a web design for a bank should always have to have all the necessary information which should be presented in a very organized way so that everyone can get exactly what they are looking for. This means the web design will have a lot of information and a lot of services which need to be presented in a very simple and easy to access manner so that anyone can easily get whatever they want. This is why web design plays an important role in online success. The bank’s profile, mission, vision and services all should be there on their website. This makes a bank’s web design a way too different and complex than any ordinary website.

The-Anatomy-of-a-Modern-Bank-Web-Design-in-Dubai

Here is complete anatomy of a bank web design in Dubai, UAE:

  • Online Banking
  • Separate Product Pages/sections
  • Content
  • Social Media Integration
  • Mobile Friendliness/Responsiveness
  • Online Support and Contact Information

1. Online Banking

Online-Banking

This is very important to understand how online banking is rapidly exceeding the ordinary day-to-day banking. People who are living in Dubai, UAE, no one will ever feel the need to enquire from a bank about online banking as everyone assumes that it is a part of the standard banking system. Especially the younger generation heavily relies on online banking. It also revolutionized the businesses’ transactions. The Online Banking portal should be very easy-to-access and well designed to be to assist/aid the customer to easily perform a task.

2. Separate Product Pages

Separate-Product-Pages

The homepage of web design is the most worked upon a thing, but a bank’s website is not an online brochure, but it is a sales funnel. This is the reason we always encourage our customers to have dedicated pages for each product. You can link them in the homepage navigation, or dedicate a small widget for important pages, or a banner, or anything. In some cases, the different products also mean separate internal departments, so having dedicated sections and pages for each product also help to manage them with ease. Standard web design always limits to follow a single theme and colour scheme but for a bank, the web design could have multiple slightly or even completely different web designs.

3. Content

Content

Content is also equally important than any other thing is web design. The content should be small, descriptive, appealing, interested, and simple-to-read and understand. People don’t like to scroll a lot, but if your content is well prepared and well organized then they will keep scrolling unless and until the continuity of the content interrupted by any over-designed element or irrelevant content. This all depends upon the web design of a bank’s website and could directly impact the sales.

4. Social Media Integration

Social-Media-Integration

The modern age is an age of social media and the internet. People spend hours on daily bases over social media platforms. People acquire information and expect their favourite brands to be actively present at social media. Having social media feeds and links will provide fresh information to the customers who want to learn more about your bank’s activities, latest offers, latest products, and your organizational initiatives for the betterment of the community. This also strengthens the trust among the customer and the bank. Again this all can be done only if the web design is carefully crafted will all those measurements in mind.

5. Mobile Friendliness/Responsiveness

Mobile-Friendliness-Responsiveness

Mobile is the most popular choice to access the internet for a wide percentage of Dubai, UAE population. Pay extra attention to the mobile layouts, look-n-feel, navigation and ease of access to the information. As the mobile screen is a very small display, so all the information should have to present carefully to keep a visitor on the web page. A Modern Bank’s web design should have all those features if they want to exist in Dubai, UAE. That is not just all, the cross-browser compatibility and the user experience on different screen sizes are also equally important.

6. Online Support and Contact Information

Online-Support-and-Contact-Information

Online support and the Contact Information are the most searched things by any online user. So, the web design should be prepared in a manner that it can provide all that information within a few clicks. Other information such as the customer care offices’ location & contact details, ATM’s location, branch timings and a lot much other information can be included. The online chat is also very popular these days, and the customers are giving very positive feedback about it. So, online chat or Whatsapp account can also be linked on the website. The web design should be designed in a way to present all those information on the very common places people usually expect them to be.

Conclusion

Web design for a bank is not just a website but it is the entire online identity of the bank. It could and it should portray a very positive image of the bank. There are so many other things that need to be considered while preparing a web design, but for a bank’s website in Dubai, UAE, these are some very important factors in order to achieve the online marketing goals. Many types of research have been done throughout the world and they found that whoever is going to a website can make up their mind within a glimpse of an eye. This first impression of your bank entirely depends upon a carefully crafted web design.

Checkout: 6 different types of Websites that are common in Dubai

6 different types of Websites that are common in Dubai

In this blog, we will talk about 6 different types of websites that are common in Dubai, UAE. As the United Arab Emirates is a very versatile and multi-cultural environment so the technological advancements and competitiveness are higher than any other region of the world. UAE is not only a local market but it is a financial hub for the large organizations and multinational companies to also run their operations for central Asia and Africa. Which are the reason the local market and businesses are prospering and ever-growing? There are so many different ways to build a website, however, these are the most common techniques or classification of the web design and development most widely used in Dubai, UAE:

6-different-types-of-Websites-that-are-common-in-Dubai

  • Static
  • Dynamic Websites
  • Mobile First
  • Responsive
  • Corporate
  • eCommerce

1. Static Web Designs

Static-Web-Designs
Image Credits: designmodo

Static web designs are built on the basic technologies that are the most fundamental technologies of the website and web-based application development. Mainly HTML and CSS are used for website development with the aid of JavaScript and other programming languages. They are very light-weight, super-fast and easy to build. These days with HTML5 and CSS3 the programmers, developers and designers can add complex animated effects and very modern looking web designs. The only drawback is the Static Web Designs doesn’t have any control panel or Content Management System (CMS) which makes it harder for the ordinary user to update the content and data on the Static Web Designs. But in case if you have a dedicated IT team or a long-term vendor as a partner than they can do the updates very easily.

2. Dynamic Websites

Dynamic-Websites
Image Credits: fotonaut

Dynamic websites are websites with having a content management system (CMS). The CMS is a backend control panel which let ordinary users update the websites, change text, headings, images, videos/media, creation of new pages and much more. The control panel is called the content management system and there are tens of hundreds of different types of CMS available in the market, most popular open-source platforms are Drupal, Joomla, WordPress, Google Blogspot, etc. Big web designing companies often have their own in-house CMS commonly refers to a custom CMS. The biggest advantage of the custom content management system is security and data protection. As such CMS is built by random organizations so the structure and core programming is always hidden from the general world, another advantage is the cost. The running cost is also lower comparing to popular open-source CMS.

3. Mobile-First Websites

Mobile-First-Websites
Image Credits: colouroncode

Mobile First websites are becoming more popular than ever before. As per various studies and researches, the number of the active smartphone in the country is of about 95% of the population, this is a huge number, even higher than the US and China. This leads society to spend more time on smartphones than on conventional computers. Which is the reason the mobile-first websites phenomenon got pace in the country? The Mobile-First Websites are 100% responsive, along with some additional features which are only exclusive for the smartphones and smartphones applications.

4. Corporate Websites

Corporate-Websites
Image Credits: manuport-logistics

Corporate and Enterprise sectors are always too focused on their communication with their customers and audiences. This is the reason, each project requires more detailed market analysis. The corporate sector and large enterprises always have strict marketing guidelines, which a web designer or developer should always consider to deliver a successful project. Maintaining the brand identity is always crucial and in case if it a re-branding or a complete upgrade for the brand identity the websites play a crucial role. As online mediums are the most viewed and influential mediums. Such websites or marketing projects demands highly trained and professional individuals with experienced web development agency to deliver a successful project.

5. Responsive Web Designs

Responsive-Web-Designs
Image Credits: district0x

Responsive web designs are built only having one agenda in mind which is “one for all”. It means the single version of the website should be able to compatible with Smartphones, Tablets, Laptop, Desktops, Small and large screens, multiple web browsers such as Mozilla, Chrome, Safari, Internet Explorer/Edge, etc. There is no need for having separate versions for computers and smartphones or mobile devices. Such designs are very commonly used in Dubai, UAE. In fact, it is considered to be an industry-standard these days. The web designers and developers are teaming up with the latest technologies such as HTML5, CSS3, JAVA and many other platforms to achieve that.

6. eCommerce Portals/Websites

eCommerce-Portals-Websites
Image Credits: wokiee-demos.myshopify

eCommerce Portals and websites have gained so much popularity that in some regions they have surpassed the physical retail outlets. If you are a small merchandiser, a local retail store, supermarket, a local brand, international brand, or even the large malls and departmental stores; everyone has an online eCommerce Portal/Website these days. People are preferring to search for online before making any decision to purchase and it is way too convenient to provide them with a facility to purchase online too. The eCommerce web design and development especially in Dubai, UAE requires a highly professional set of skills and demands a comprehensive understanding of the local market and psychology. This is why at RSI Concepts we have built our in-house eCommerce platform and we are serving our customers by not only offering a ready-made solution but full-scale customization too. Since the requirements and needs of each and every project differ from the other so we are always flexible towards the customization and personalization of our products and solutions.

Conclusion

Different type of businesses or and organizations have different types of audiences and targeted markets hence require an entirely different approach to communicate with their audience via online mediums. Being an IT Consultant we always try to provide our customers with the best possible solution. This is the reason, we have developed and designed hundreds of website for small business, medium-size organizations, corporate sector, government sector, public and private organizations and many more. Corporate websites, eCommerce websites and any other website can be mobile-first. In fact, most of the companies are preferring mobile-first designs over conventional designs as more and more searches internet look-ups and online purchases are being made from the mobile devices than the laptop/desktop.

I have tried to provide a short and very pivot brief of 6 different types of websites that are common in Dubai, UAE. The purpose here is to provide basic understandings of different types of websites and also share our experience with our audience. In case if you have any question, feel free to write to us in the comment box.

Checkout: Ajman Bank Acquired RSI Concepts for Web Design Revamp

Ajman Bank Acquired RSI Concepts for Web Design Revamp

Ajman bank acquired RSI Concepts for their web design revamp in 2020. Ajman Bank is one of the fastest-growing financial institutions in the UAE. Ajman Bank has introduced a wide range of Islamic Banking and Sharjah compliance services for individuals, family, businesses, and government institutions. The Ajman Bank pioneered a lot many new technologies to the financial market of the United Arab Emirates and is providing a multitude of exclusive services. The Ajman Bank is widely trusted by individuals and businesses not only in Ajman but all over the UAE.

web-design-revamp-of-ajman-bank

Ajman Bank never compromises to the service quality and customer journey which is the reason the Ajman Bank always opt for high-end technological solutions for the bank and the customers. The marketing and communication team is responsible for the customer-friendly image that the bank has built over the years. The Ajman Bank is investing a lot in the eco-friendly and paperless initiatives of the government of the UAE. The Ajman Bank is also responsible for the rapid economic growth of the Emirates of the Ajman and is proven to be a trustworthy partner for the shareholders. The Ajman Bank not only put the customers first but also put policies in place for the betterment and individual growth of its employees. Such trait is a clear indication of honesty, humanity and mindfulness of the higher management.

Ajman Bank’s marketing and communication team have proven to be the best by continuously evolving their approach and mediums of communication to communicate with their customers and the broader audiences. Recently the Ajman Bank has decided to revamp its website to incorporate their modern communication strategy. RSI Concepts was honoured to revamp the website for Ajman Bank. The new website is built to be more customer and service-centric. The navigation structure has been upgraded to be easier to use and user friendly. The main objective was to adopt a modern theme and a new communication strategy. The mobile user experience was completely upgraded and more flexible with the latest compatibility patches to support a multitude of mobile devices.

Being a service provider RSI Concepts is honoured to have such a long term partnership with such a prestigious and reputable institution. Hence another proof of our excellent analytical abilities and technical skills. Developing a website for a bank is not an easy task, especially when we have to consolidate tons of information in a way that everything is reachable to everyone within a few clicks. Which was remarkably done.  The graphic designing, programming and the technical part is also very difficult and requires highly trained professionals to abide by the strict security policies and marketing guidelines. We are very proud of our professional web designers and the programmers who left no stone unturned to make sure an exclusive user journey with a highly secure website platform.

Here are the comments of our Sales and Marketing Manager, Ms Maheen who was responsible for this project and she did indeed done a remarkable job to complete the project in timely manners:

“For sure this was a test for my management abilities and the technical skills of my team. The task was being assigned to carefully handpicked individuals who are highly experienced and master of their respective fields. It was impossible to complete the project in a timely manner without the support and communication between the Ajman Bank and RSI Concepts’ teams. Everyone was highly attentive and responsive and always willing to go an extra mile to complete this project in timely manners along with all the strict policies and very high standards that were required to meet the expectations of the Ajman Bank marketing team. This is the reason we are being able to provide an exclusive user experience and easy-to-access service structure form the website. I am thankful to not only my team but the Ajman Bank team who have supported us and showed superior professionalism throughout.”

The web design process for a bank’s website with strict security policies and communication guidelines was never an easy task. The website design in Dubai, in general, requires a lot of understanding of the audience and the customer mindset. As UAE is a community of diversity and a multi-cultural ecosystem, which demands advanced analytical and professional skills to be able to deliver a successful project. At RSI Concepts we have a team of highly experienced and professional people who proved to be the best in their respective fields.

This is the reason at RSI Concepts we have a long list of clientele who had repeated business with us for the past many years and are still satisfied with our products and services. At RSI Concepts we never compromise for security and user experience, not even the least bit. This is the reason we have been praised by our customers for the quality of work we have delivered to them and also for the technical support we are providing for more than a decade now.

Checkout: Paperless Queue Management System – Dubai, UAE

Paperless Queue Management System

Paperless Queue Management Systems are not only a new concept for Dubai and UAE but also for the world. Most of the present-day queuing systems all over the world are running on a paper-based ticket number mechanism. The ticket numbers are announced on a big screen and also called in on an audio device, the specific customer can check for the assigned counter and go there to get the service. This is the very basis of almost 90% of the queue management systems installed in the government sectors, ministries, private and public sectors.

Paperless-Queue-Management-System

Due to the current scenario, the Queue Management System providers like RSI Concepts are thinking of ways to eliminate the use of paper and also enhancing the customer journey and customer flow. There are a few most practical solution to achieve the paperless queue management system and we will discuss them all one by one here. As smartphones have become an integral part of our daily life, and people always stay online on their smartphone while waiting for their queue and sometimes some people even miss their queue despite the audio announcements due to their smartphones, so the smartphone can be used more effectively in the queue management systems.

Virtual Queuing

Virtual-Queuing

Virtual Queuing as the name suggests is completely virtual, the customer won’t necessarily have to come to the branch to sign-up for the queue, but it can be done remotely with various means of technology. Another advance methods can be implemented to make the process more customer-friendly and let the agents control the queue with more efficiency.

Read More: How queue management system used in social distancing? 

QR Code Based Queuing

QR-Code-Based-Queuing

QR Code-based queuing is another very advance yet simple to use technology. All the customer needs is to visit the branch or any kiosk and scan the code, the code could be used in many ways, one very simple and effective way is to open up a web-based app in the mobile phone browser and assign a queue to the customer/visitor. The customer/visitor can find additional information on the same page and also live updates about the queue along with the announcements for their queue. Mostly Paperless queue management systems are using this approach.

Smartphone App Based Queue Management Systems

Smartphone-App-Based-Queue-Management-Systems

As more than 90% of the UAE, the population is using some kind of smartphone these days, so the smartphone app-based queue management systems are gaining popularity. Especially the Government sector, Public Offices, and the organizations are adopting this method for their customer service e centres and the HR department. The smartphone-based queue management systems are based on three main sections:

  1. Customer Portal Smartphone Apps
  2. Agent Portal Smartphone or Web-based Apps
  3. Administration/Management Portal Smartphone App and Web-based App

Read More: Queue Management System to aid Social Distancing

Customer Portal Smartphone Apps

Customer-Portal-Smartphone-Apps

The Customer Portal Smartphone Apps can be provided to the customers via Google Play Store and Apple App Store. Customers can use the applications to sign-up for the queue from their smartphone and can get the real-time queue information, find the nearest location, and much more. Furthermore, the users can also initiate the service from the smartphone application by filling in the required information to reduce the service delivery time. The possibilities are endless.

Agent Portal Smartphone or Web-based Apps

Agent-Portal-Smartphone-or-Web-based-Apps

The agent portal can be based on a smartphone application which is usually used on a tablet device (android tablets and iPad/apple tablets) or it can be a more traditional web-based application for the agents sitting at the counters. It depends upon the services and the arrangements for the service delivery.

Administration/Management Portal Smartphone App and Web-based App

Administration-Management-Portal-Smartphone-App-and-Web-based-App

For the administration or the management, there are multi-access level portals available in our Paperless Queue Management System. The management portal can be accessed through smartphone applications as well as from the web-based user interface. The portal basically provides real-time updates to the branch manager, area or regional managers and to the head office. The portal also provides a detailed reporting and statistical analysis in order to measure the efficiency of the system, agents and the service delivery approach. That kind of insight is very critical in taking future decisions to improve the overall performance of the organization.

Bluetooth Beacon Based Paperless Queuing

Bluetooth-Beacon-Based-Paperless-Queuing

The Bluetooth beacon-based paperless queuing is another excellent example of adopting the latest technologies in the queue management system industry. As the statistical data shows that most of the people who miss their announcement and queue were engaged with their mobile phones. So, the Bluetooth beacon-based paperless queuing is been introduced, this is another way to utilize the smartphones to aid the customer flow management systems and it also improves the customer journey. The hardware is a bit complex though but the system is very useful for different types of queues.

Linear Queuing

Linear-Queuing

Linear Queuing based solutions are the best example of paperless queue management systems. The complete system is built on the single principle, Simplicity! The customer flow in the linear queuing is based on first come first serve bases. Such systems are specific to a certain waiting area design and the needs of an organization. The cost is very low comparing to any other Queue Management System, but the efficiency is great.

Read More: Linear Queuing Queue Management System

Conclusion

Paperless Queue Management System can have either of the above-mentioned approach or even a combination of some of them or maybe all of them. As the requirements vary case to case so does the solution. That is the reason we are providing completely customized solutions for Queue Management Systems and other solutions. The customization can increase the efficiency and reduce the cost hence results in better ROI on any QMS system implementation. Want to know more about our products and services or have an enquiry? Please feel free to contact us through our Contact Us page.

Checkout: Queue Management System and Social Distancing

What is Linear Queuing Queue Management System?

Linear Queuing Queue Management System is basically a ticketless queue management system designed for first come first serve bases. This is a very effective approach for certain scenarios. Linear Queuing significantly optimizes the service efficiency and is proven to be very effective in both scenarios, one with large service areas, handling large crowds such as 10 to 30 counters in a single service area and second small branches ranges from a single counter to 5 counters. Another advantage of Linear Queuing Queue Management System is that the system is completely plug-n-play based structure, require very less maintenance and operational cost. Coupled with Signage and big displays it provides more room for advertisements and instructions. Here are some of the benefits of the linear queuing queue management system:

  1. Organize and Control the Visitors/Customers Flow
  2. Reduce Queue Timings and wait time by 20% to 34%
  3. Increase counter efficiency and reduce serving time
  4. Handling of a large number of visitors and customers is easier and more organized
  5. Very cost-efficient solution comparing to the ordinary queue management system

What-is-Linear-Queuing-Queue-Management-System

The system provides easy management of the customers at any counter, the agent dashboard is simpler and easy to handle, sometimes even a single switch and a small display is enough for the agent. Records service delivery time of each counter, provide complete statistical data of each agent along with the peak hour data and much more. The customers will wait in a single queue and the agent will press a button, a screen or display leads the customers to the open counter. The linear queue forwarding system makes the service delivery easier for the customers as well as reduce the burden from the agents.

Our Linear Queuing Queue Management System can be completely customized with very flexible compatibility approach towards the digital signage, video wall, a variety of displays and any other third-party enterprise solutions/system. The command and control centre is built on a centralized information centre which enables remote monitoring and control for the branch managers as well as for the head-office. The statistical data analysis tools and customizable reporting module provide a complete insight of any branch along with the single-agent level reporting and performance analysis let the administration take decisions with more clarity and confidence.

The simplicity of the hardware infrastructure reduces the installation and operational cost as compared to any ordinary bulky queue management system. The system can be implemented in offline mode or local network as well, with only a single button for the agent/customer service representative and a few LED displays or screens to guide the customers/visitors towards the open counter, this basic setup is very cost-effective and not only that, the simplicity of the system makes the service delivery easier for the agents and the customers.

Checkout: Features of an efficient Queue Management System

Queue Management System and Social Distancing

These days Social Distancing is mandatory at all public places or crowded areas, which can be easily enforced if we are using an appropriate queue management system. There are businesses and organizations who are using a completely customized queuing system for their customers and queue managements but enforcing social distancing is a bit difficult with an ordinary QMS. That is why we have innovated a completely new to the market solution for Social Distancing and Queue Management System.

Queue-Management-System-and-Social-Distancing

The Social Distancing Queue Management System is equipped with a very intelligent QMS program and a variety of hardware-based aids. The agent dashboard is upgraded along with the online signups and real-time updates of the active queues make it more suitable for enforcing the social distancing at the branch. The system is designed to be more flexible towards planned visits and management of the visitors to ensure social distancing.

Our Queue Management System is equipped with a smartphone application which provides real-time data and updates about the capacity of the branch, active queues at any given time, peak hours information and much more, which help the visitors to plan their visits ahead and schedule them as per their convenience, this helps to reduce the crowd in the waiting areas and lobbies.

The system also supports virtual queuing, which allows the visitors to sign-up online, from the smartphone app, QR Code, a call or an SMS. This also helps to maintain the number of visitors in the branch on any given point of time, to maintain a safe environment which ensures social distancing. The Social Distancing enabled Queue Management System also help agents to update the customers if any delay occurs or let them prepare the service ahead of time to minimize the visit duration of a customer. This also reduces the congestion at any time and as the visitors can get real-time updates for the capacity and a current number of people in the facility they can choose the best time to come, either they can wait at home/office or even in the parking lot before entering the building, which ensures the visitor will have to spend the possible minimum time in the branch during their visit.

The system is equipped with a very smart and intelligent software program which can automate the process to reduce the service delivery time. The system is capable of working on the semi-autonomous mode by following the protocols and configurations set by the administration. The branch manager or the area manager or the head-office can monitor all the activities in real-time and can also handle things from their respective point of authority if needed. This not only ensures the safety of the customers/visitors but also the safety of the staff.

The Social Distancing enabled Queue Management System not only help to implement the social distancing in the branch but it also helps businesses to not to compromise on the user journey and user experience, in fact, it improved the user experience to a great extent. The system is very flexible and the control panel of the software allows the administrator to configure the system as per their needs and requirements. Even after this whole scenario is over and the things will get normalized our Queue Management System can work as a normal queue management system the difference is its highly advance features and agent dashboard will let the businesses reduce the service delivery time by 30% to 50% in some cases and along with the planned visits, remote sign-ups, real-time updates and other features enhance the user experience to a significant level.

Checkout: How queue management system used in social distancing?

How queue management system used in social distancing?

How-queue-management-system-used-in-social-distancing

Social Distancing Queuing Systems are the queue management systems with advance software and hardware features to let businesses easily implement social distancing without effecting the customer journey and experience. The customer journey and their experience while visiting your branch can build or ruin a brand name in a matter of months. And on the other hand, implementing the social distancing to prevent the spread of COVID-19 or Corona Virus is critically important too. So, there should be a queue management system which enhances the customer journey and also ensures social distancing. This is why we have innovated the Social Distancing Queuing System which is built specifically to address this issue. Not only that, once the COVID-19 scenario is over the same system can work as a standard queue management system without requiring any upgrade/downgrade or modifications.

Contact-free Queue Management System & Solution for Social Distancing

The Contact-free Queue Management System & Solution for Social Distancing provides more control over the customers by various means of software and online services integrations. The system only allows customers whenever they are called to prevent crowded waiting areas and lobbies. The software is massively upgraded to provide more control and automated control for crowd management and active queue management. Here are some of the ingredients which can be used to achieve a semi-autonomous or fully autonomous contact-free queue management system for social distancing:

  1. Autonomous Crowd Control (Programmable)
  2. Automatic real-time load management and load balancing for active queue
  3. Upgraded Agent dashboard with advance control features
  4. Online check-ins and real-time updated for the customers via SMS/mobile applications
  5. Real-time updates for the branch manager and head-office management
  6. Audio-Visual Aids and Sign Displays
  7. Multi-lingual Ticket Calling
  8. Safe Distance Floor Markers for ensuring social distancing in the queues and throughout the premises
  9. A variety of Posts and Barriers to control the queue route
  10. Sign Posts and Poster Mounts to convey important messages to the customers and the staff

Online sign-ups via the website, SMS, call or the mobile application along with the real-time queue updates and status helps to enforce the social distancing and also ensures less time spent by the customers in the branch. The real-time updates are also for the branch managers and the head-office to let them monitor everything. Our Social Distancing Queue Management System &Solution automates most of the processes hence it doesn’t require more staff or doesn’t increase the workload of the agents, in fact, various test scenarios proved that the system is even more efficient and autonomous that it decreases the workload of the staff and agents at the branch. This also reduces the customer’s waiting time and improve their experience.

What about our existing queue management system?

Well, most of our solutions and products are built on a modular approach which means that if you are running an older version of RSI Queue Management System, it can be upgraded, even if you have a different brand, we may be able to re-use some or most of the component and the upgrade will going to cost you way too less then implementing a completely new system.

Do we have to decommission the social distancing queue management system after the corona crisis?

Absolutely No. As I have mentioned above, our contact-free or social distancing queue management system is just an enhanced or upgraded version of our standard queue management system &solution with some special add-ons and a slight variation of the hardware but with a huge software upgrade so, it can operate as a standard queuing management system without bearing any additional cost or any downgrade, all you need is to change the mode from the software settings. The new add-ons and the advance features will also help to improve the customer experience even operating in the standard queue management system mode as well.

Conclusion

Till date, the world is suffering from the consequences of this pandemic, and we still have no possible cure for it. As the economies worldwide are souring so we will have to find out a way to bypass this so we can move normally with our daily life. Although it could be hard we will have to act wisely. Such solutions and products are the contribution from IT innovating companies and with a collective effort from all, we can easily move forward. No matter we find the cure next month or next year, we will have to move on.

We always welcome comments and suggestion from our visitors so if you feel your suggestion can help us improve our products and services, please feel free to reach us out. For sales enquiries or further information about this solution, please visit our Contact Us page.

Checkout: 10 Innovative Web Design Tricks for business located in Dubai, UAE

10 Innovative Web Design Tricks for business located in Dubai, UAE

Almost 90% of the time when a visitor reached your website they make up their mind about your business’s stature or authenticity which is critical for your reputation. These 10 innovative web design tricks will help you grab more attention from the visitors. The visual graphics and the taglines of the design that a visitor first saw can make a huge impact on their mindset about your business. This is why the web design you choose should be in-line with your marketing strategy and not only that the overall web design should also have to be very unique and distinctive so that the visitor can remember it for a long time and they might consider coming back again.

Now the question is why did I name this blog as the “10 Innovative Web Design Tricks”? Well! Once you understand the basic dynamics of web design you will be able to track your visitors to click only on the places/pages you valued the most, this is to further make your marketing campaign more precise, targeted and effective.

Here are the 10 Innovative Web Design Tricks to enhance your online presence if you are located in Dubai or anywhere in the UAE:

  1. Asymmetrical & Full Page Header
  2. Organic (Bubble or Fluid like Appearance)
  3. Retro
  4. Enhanced Real-life Images or Elevated Images
  5. Monochrome UX/UI
  6. Overlapping Design Elements
  7. Large Navigation
  8. Large Typography
  9. Dynamic Scrolling
  10. StoryBoard Based UX/UI

1. Asymmetrical & Full Page Header

Asymmetrical & Full Page Headers are very popular among local businesses and SME. The basic meaning of asymmetrical is that the web design doesn’t follow the grid’s structure and the grids are not present at the front. The full-page header is self-explanatory, the web designers are focusing on just a few words or small phrases for hints along with a full-page header designed mainly focused on visual and graphics to explain the actual message.

Asymmetrical-and-Full-Page-Header
Image Credits: 56k.studiovoila

2. Organic (Bubble or Fluid like Appearance)

Such web designs are built on a solid grid structure and the design elements of the text are placed in bubbled containers along with the small or medium-sized solid text. The designers are using flat colour patterns with radiant or without radiant to focus more on the textual message, the header can be with less text and more visuals and graphics.

Organic-(Bubble-or-Fluid-like-Appearance)
Image Credits: happyegg

3. Retro Web Designs

Retro web designs are the designs with the old style or web designs from the early internet era. Of course, the functionalities and the navigational interface should be as per the latest trends. The retro look is mainly achieved with the old styled photos and design elements with an impression of very old, polarized or maybe black and white photos, entirely it depends upon the web designer’s choice.

Retro-Web-Designs
Image Credits: sweetmagnoliagelato

4. Enhanced Real-life Images or Elevated Images

Enhanced Real-life Images or Elevated Images based web design and interfaces are mainly achieved with highly processed real-life images. This could be achieved with the shadows, elevated images, overlapping images, strategically placed in different design containers. Such visuals and graphics are very effective in getting more interest and attention from the user, as the human brain response significantly well towards the images especially real-life images rather than the text and graphical patterns.

Enhanced-Real-life-Images-or-Elevated-Images
Image Credits: pragaglobal

5. Monochrome UX/UI

Monochrome UX/UI simply means the web user interfaces designed using only a single colour. Having a wonderful and eye-catchy web design is not the only aspect people will remember your website. But even If only a single colour is used to design the fonts and the elements on a plain solid coloured canvas, such design will be more memorable than any other type of designs. The human brain loves simplicity, which is the reason one colour web design or monochrome design is more easily captured and remembered by our brain. Although it may sound simple in reality this could be a nightmare for even an experienced web designer, so only a few attempted to adopt this approach but if a design is designed well in a monochrome UX/UI format, it looks like a masterpiece of the art.

Monochrome-UX/UI
Image Credits: blank.com

6. Overlapping Design Elements

The overlapping design elements based web design is a kind of more modern and more up to date approach. Such designs look more kind of science fictional and mainly used to represent the companies who are into the technology or their products or services are somehow related to the technology. The different design elements are overlapping each other and sometime may look tangled. This will encourage a viewer to focus and pay more attention and if correct colour schemes are used, such designs result in more revisits.

Overlapping-Design-Elements
Image Credits: butfirstchillout

7. Large Navigation

Since the mobile and tablets are becoming more popular so web designs with large navigations and large buttons are becoming more popular as they perform very well on all devices especially on smartphones and tablets, they even look more clean and more futuristic on laptop/pcs or large screens too. The mobile-first approach do very well but for certain niche only, so it depends a lot on your audience and the niche of the business.

Large-Navigation
Image Credits:takeagander

8. Large Typography

As the name suggests the large typography means large fonts everywhere, this is also a modern design technique and gaining popularity especially among commercial, marketing and fashion industry, many eCommerce are also adopting it, but only those who are dealing in a specific product. Such designs are not best for a corporate or enterprise website but in general normal people tend to like them more.

Large-Typography
Image Credits: designembraced

9. Dynamic Scrolling

There was a time when parallax web design was the market leader but soon it lost its importance and the web designers start adopting dynamic scrolling instead, especially for large web pages. Dynamic Scrolling alone is not as that appealing but if used with a background video or any kind of graphical animation it can focus on anything the designer wants, such as a photo or a heading or a tagline and so on. This approach is also very effective when dealing with interactive web pages. It can also be used to give a 3D kind of visual effects with boosted user interaction.

Dynamic-Scrolling
Image Credits: christietang

10. StoryBoard based UX/UI

The Story Board based UX/UI is the best solution when you have to sell a service or product which impact the user directly. StoryBoard based web designs are mainly used by IT companies, or all kind of services providers to visually present the service and its impact in simple and short steps in a kind of storytelling mode. The important thing is to use proper and completely connected sequences to create a journey like an experience for the visitors. Coupled with 3D animation and carefully crafted interactive effects, the Story Board based UX/UIs can boost the conversion rates significantly.

StoryBoard-based-UXUI
Image Credits: akita

Conclusion

Each web design technique or approach has its own use and of course, positive and negative impact on your conversions, the most important thing is before jumping on to the drawing board a web designer should clearly gain the understanding of the objectives of the website, the audience and the products/services of the customer. Website designing is not just to have a URL on your business card but it represents your business/organization and it will be the online image of the business. So, it is very important to choose a proper design format for it. The best way is to always acquire the services of a professional website designer in UAE, such as RSI Concepts.

Checkout: Interactive Smart Kiosks and Digital Signage Kiosks – Dubai, UAE

Introduction to Digital Signage Kiosk and Smart Kiosk

digital-signage-kiosk-and-smart-kiosk

There is a big difference between both types of the kiosks, but in simple words, the digital signage kiosk usually comes with a large screen and with visual and graphics representation in mind whereas the smart kiosk is mainly focused on the functionality aided by different kind of software and hardware features. The digital signage kiosks are very effective for communicating with the audiences at locations with large crowds and it comes with large screens to play multimedia content. The interactive smart kiosks usually come with comparatively smaller screens and a lot of other software and hardware-based functionalities, for example, biometrics scanners, printers, physical keyboard and mouse, facial recognition, camera, sensors and many more. Though all those hardware add-ons can also be installed in a digital signage kiosk if required.

Digital Signage Kiosks

Digital Signage Kiosks is mainly for marketing purposes. They have big high definition screens for adverts and digital signage. Touchscreen and various other hardware add-ons can also be added. The digital signage kiosks are proven to be very effective communication medium with the customers. This encourages a customer to interact more with the business/organization. The flashy screens and graphical media is very hard to remain unnoticed. It always attracts people and people always try to interact with it. Customized design and branding will let it blend in perfectly with any kind of interior or indoor environment.

Digital Signage Kiosk’s Benefits

The digital signage kiosks are gaining popularity all over the world, and are helping businesses and organizations to improve their customer relationships with the aid of latest technologies. Here are some of the benefits of a digital signage kiosk:

  • Large screens increase customer’s interest
  • Touch-screens and internet access makes them more interactive and useful for generic use
  • Digital SignageKiosks is made up of commercial displays and industrial grade materials which made them a perfect fit for all kind of indoor and outdoor usages.
  • The dedicated digital signage software increase the usability of the digital signage kiosk
  • Customized designs can fit into any kind of indoor interior
  • Best for advertisements and multimedia content
  • Best for smaller functionalities such as touch screen, online payments, internet access, etc
  • Completely online administration and control along with detailed reporting and statistical data

Smart Kiosks

Smart Kiosks are mainly used to perform a task such as scanning the passport, RFID, Biometrics, or QR Codes, taking prints, updating documents, etc. These types of kiosks usually come with a small or medium-sized display screen and with so many different hardware features. Smart Kiosks are mainly designed to provide a specific service or a set of services. The most widely used areas for such kiosks are waiting for areas at public offices, HR departments, public transport stations, airports, and shopping malls, etc. The mina objective is to provide a self-service experience without any involvement of the official staff.

Smart Kiosk’s Benefits

As the UAE government is aiming for digitalization of the services and encouraging businesses and organizations to become paper-free. The needs of customized smart kiosks have risen than ever before. Especially the government entities all over the UAE are using Smart Kiosks to provide a multitude of services with the convenience of online and ease of access. Here are some of the benefits of smart kiosk:

  • Smart Kiosks are great for e-services
  • Organizations can automate a lot many processes to cut resources and make the process more convenient for the users
  • A multitude of hardware and software functionalities can be integrated in the Smart Kiosk system
  • Different types of printers, scanners, Emirates ID, Passport, Barcode/QR Code, Passport Scanner, IRS, Facial Recognition, Biometrics, and a variety of hardware can be installed
  • A variety of software can be installed to support e-services and the hardware
  • The body of the Smart Kiosk can be completely customized for the hardware and software required for the e-services
  • Completely online administration and control along with detailed reporting and statistical data

Digital Signage and Smart Kiosk Together

There is a third kind of kiosks which is a hybrid and have features of both digital signage and smart kiosk together. These types of kiosks come with all sizes of screens such as small, medium, large and extra-large along with the added software and hardware traits of a standard smart kiosk. Large screens and multimedia content is always more visible to the human eye, with the complete digital signage capabilities and added features for e-services, the digital signage and smart kiosk hybrid can deliver more than comparing to its both predecessors.

Conclusion

Both the Digital Signage Kiosk and the Smart Kiosk have their own different implementations but the hybrid of digital signage and the smart kiosks together can be used in any situation for any kind of requirements.

Checkout: Website revamping & digital marketing acquired by CoolTech Gulf

Website revamping & digital marketing acquired by CoolTech Gulf

Website-revamping-&-digital-marketing-acquired-by-CoolTech-Gulf

RSI Concepts is honoured to announce that we have recently been appointed by CoolTech Gulf to reinvent their online presence by revamping their existing website design along with a digital marketing campaign. The new user interface and navigational structure to be more fluent, user-friendly and business-centric. The main objective is to enhance the user experience and perform technical upgrades to take the full advantage of the digital marketing campaigns.

CoolTech Gulf is a well-reputed and very well established name in the water treatment supply and service market, operating mainly in the UAE but have their clientele expanded throughout the Gulf region. The company is among the very first organizations in the region who have started a sort of campaign to promote environmentally friendly and energy-efficient solutions for the market. They are well respected for introducing new solutions and innovative technologies in the market. Which give their clients an edge in reducing the cost, maintaining the long-term sustainability and cost-efficient system operations. Along with that, the CoolTech Gulf has a sole dealership of some of the top-notched European made brands in the whole region which also is proof of their market repute and superiority in the region.

The digital marketing campaign is aiming to boost brand awareness domestically and internationally. Digital marketing has already been dominating conventional marketing in the Gulf region as well as all over the globe. The potential of the targeting relevant audience along with ease of targeting the geographical audiences without literally no complexity makes the digital marketing more accessible and more useable than any other communication medium. That is not all, the high level of statistical analysis and detailed reports for the advertisements provide highly accurate and reliable insight into the digital marketing campaigns. This lets the marketer improve its marketing strategy and get the best possible outcome of any digital marketing campaign.

Here is a short note from our sales manager Mr Humayun Hashmi who is been handling the project from the beginning:

“For sure CoolTech Gulf is a big name in the region and it was truly an honour to have started this project with them. The team is very much involved and super responsive. Though we got some delays because of some new postings at the client-side and later the COVID-19 outbreak overall we are trying to deliver each milestone before its due date. The user interface and the navigational structure of the website is a bit challenging but thanks to our experienced designers and analysts we have successfully built a very business-centric design that will totally enhance the online brand identity of the organization. The digital marketing campaign will also help to build the brand image online. We are looking forward to completing the project in due time.”

I couldn’t agree anymore, being the part of the analysts’ team I also got a chance to involve in the research and analysis process for the user interface and navigation mockup designs, and it was not an easy task to do that. But we took enough time to present an idea which got approved soon. At RSI Concepts the quality is everything, we do not compromise on the quality and ensure to deliver best.

Checkout: Read this before starting Digital Marketing Campaign in Dubai

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